Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your The Woodlands company to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services that go from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist The Woodlands, Texas companies to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, data protection solutions, and unified management.

Video Conferencing for At-Home Workers
A wide selection of video conferencing products from major vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both local workers and teleworkers. Many companies utilize multiple products to meet the needs of their various partners and clients. Progent can help you to maintain your existing conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that supports real-time presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's consulting services for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for additional Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help you to tune your WAN architecture to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your The Woodlands, Texas business, phone 1-800-993-9400 or go to Contact Progent.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks.

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    Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or show you how to upgrade to current firewall technology. Progent can also help you design and implement a comprehensive security plan that can include firewall and VPN devices and software, outsourced security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single resource for on-going network help, administration, training, and security consulting.

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    Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to help organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

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    Progent offers cost-effective online and onsite consulting to help organizations to migrate any portion of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow access to Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security.

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    Microsoft SQL Server 2005 offers indispensable, familiar tools to IT professionals and network users, reducing the complexity of creating, integrating, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to enterprise information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and wide knowledge in designing and building information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent offers expertise for security analysis utilities such as LANguard from GFI for running a set of programmed network testing scans to identify possible security gaps. Progent has extensive experience with network analysis tools and can help you to make sense of testing reports and respond effectively. Progent can show you how to design security into your company operations, install scanning software, plan and deploy a secure system environment, and suggest procedures to optimize the safety of your IT system. Progent's security engineers are able to help you set up a firewall, design secure remote connectivity to email and business applications, and install virtual private network. Progent's certified security experts can test the protection of web software and can conduct comprehensive security audits of company-wide security to validate your organization's compliance with important international security standards including FISMA, PCI, and ISO.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.

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    For corporations with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Premier network support experts and authorized Cisco network specialists offer a variety of IT support services including project management, SOX compliance, office relocations, corporate security, network design, on-site or phone-based emergency support, and technical support for co-location hosting environments. A Progent IT consultant can help you design a multi-office information system that makes smart use of collocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help major corporations design, integrate and maintain major rollouts of the latest versions of Microsoft technology including Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progentís CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.

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    Progent's Microsoft-certified consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and onsite assessment and upgrade services for Windows 10 provided by Progent's experts include ROI analysis, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, streamlined provisioning and administration, network optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and end users, and post-migration Call Center support services.

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    The Help Desk Call Center service model adopted by Progent offers small organizations an effective alternative to reliance on freelance consultants by offering extensive technical knowledge accessible to multiple engineering teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for solving the most intractable problems, support consistency and dependability, prompt follow through overseen by seasoned support managers, a choice of convenient mechanisms for requesting service tasks, and a high level of process transparency enabled by ticket tracking and available via a web portal.

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    If you are producing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your area of high-value know-how without the continual distraction of managing your business network. By using smart server monitoring and by delivering online and in-person assistance as your company needs it, Progent offers an affordable way for maintaining an information system that features high availability, protection, and performance. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, remote and in-person service and repair, network monitoring services, and Helpdesk outsourcing.

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