Enlarging your at-home workforce can have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience helping SMBs to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Tucson organization to select the right technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Tucson, Arizona companies to with any aspect of creating a high-functioning telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security monitoring, data protection solutions, and unified management.

Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many companies use multiple products to accommodate their various partners and clients. Progent's communications experts can assist your organization to maintain your current conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. To learn more about Progent's consulting services for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities such as voice/video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help you to tune your network architecture to host them.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Tucson, Arizona organization, call 1-800-993-9400 or visit Contact Progent.



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    Progent offers IT services for medium size companies with 100 to 250 network clients. The mid-size company or work group has typically been an underserved part of the market for IT consulting expertise. The cost structures and support access models of large outside support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly relies on a modest IT budget with which to support an IT network whose advanced technology and capability are often comparable to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of online support, virtual office technology and proactive server monitoring, dramatically reduces the network support costs of a small-medium business while providing the mid-size organization with big-company service from certified, IT experts with background in a broad array of small business network solutions. If your mid-sized company or small business is looking for levels of IT help appropriate for a medium size office without budgeting big-company prices, contact Progent.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent can provide small and medium-size companies overflow or comprehensive Help Desk call center support for an offsite workforce.

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    Progent's Windows Server 2019 disaster recovery planning consultants can assist your business to design a DR/BC system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progent's short-term IT staffing services allow businesses to respond to the need for IT support personnel without incurring the costs and hassle that come with identifying and hiring reliable technical workers and without increasing your full-time head count.

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  • Microsoft Lync Server 2013 Consulting Services
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    Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to create a centrally managed and protected communications environment that permits a BYOD computing model with IM, presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a broad assortment of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and network integrators can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or hybrid model suitable for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT staff and users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft 365 apps including Outlook clients and PowerPoint.

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  • Online Consulting Forefront TMG Firewall
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    Microsoft Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that acts as a one-server platform for a variety of security features including an multi-layer firewall, URL filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting capabilities, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft engineers can help you to plan and carry out test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; set up Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent can also assist you to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's certified ISA Server consultants have extensive experience developing corporate security designs for information systems with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small business design and implement an installation of ISA Server 2004 that supports your IT protection requirements without limiting your productivity.

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