Enlarging your telecommuter workforce may have a major impact on IT architecture, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Vancouver company to select the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Vancouver, British Columbia organizations to with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from leading technology companies support virtual meetings, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to accommodate their various partners and customers. Progent can assist you to manage your current conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video calling platform for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's consulting expertise for Webex and for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as IP voice and video calling, threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your network architecture to run them.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Vancouver, British Columbia company, call 1-800-993-9400 or go to Contact Progent.

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    Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced so far that companies of all sizes can get a level of network stability that was previously limited to large enterprises. Progent offers several RMM solutions delivered as economical service packages designed to help your company to identify and resolve a an array of network issues before they can impact productivity.

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    Progent's Microsoft-expert engineers can assist you to update your application servers and/or desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of upgrading to 64-bit processing, plan an efficient migration strategy that minimizes operational disruptions, and offer inexpensive, expert remote help to assist you to install 64-bit operating systems and application software on your current computers.

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    Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features as well as a revamped architecture. These enhancements affect vital facets of IT like manageability, availability, security, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote support and management for Microsoft Exchange 2013.

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    Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your company to move from an older edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and repair your current SCVMM environment so you realize the highest possible return on investment.

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    Progent's Microsoft-certified consultants provide technical support and IT consulting services for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include system design, deployment, project management, local and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.

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    Microsoft Dynamics GP software offers analytics and reporting capabilities that let you track all operations, sales and expenses, and sales patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can help you design reports that let you understand your business more thoroughly, converting uncooked data into useful business information. Progent is able to improve your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer specialized business software development and web commerce applications that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and service organizations to simplify complex supply chains and streamline key business processes to bring products to market fast and adhere to customer commitments dependably. Progent offers the skills of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that can range from as-needed guidance to solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.

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    Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN appliances including the Raptor and Symantec VelociRaptor line or help you upgrade to current firewall solutions. Progent can also enable you to create and execute a complete security plan that can include firewall and VPN appliances and utilities, managed security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for on-going technical support, maintenance, training, and security consulting.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall.

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