Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Vancouver company to pick the right tools and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates teamwork and returns maximum value. Progent can provide support services ranging from on demand guidance for helping you past challenging technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can assist Vancouver, British Columbia organizations to succeed with any facet of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, data protection solutions, and unified management.

Voice/Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include voice/video calling, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist you to optimize your WAN infrastructure to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home environment for your Vancouver, British Columbia business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent can help small businesses to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

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    Before Progent's Microsoft Operations Manager solution, network issues were handled reactively, after users were impacted by them. With the benefit of proactive, computer generated warnings and trend reports created by MOM, Progent can now ward off system troubles before they grow to be serious enough to impact network uptime. Because of MOM, Progent can resolve looming problems before customers are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class service continuity, security and performance.

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    Progent's certified ISA Server consulting experts have broad backgrounds developing Microsoft-based security solutions for information systems with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small business plan and implement an installation of Microsoft ISA Server 2004 that supports your information security needs without limiting your network.

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and repairing Microsoft SCOM solutions and can provide companies of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to remediate serious issues detected by SCOM 2012.

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    Progent can provide enterprise customers the help of a certified NetApp consultant to deliver online or onsite expertise for NetApp's entire portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably based on best practices.

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    Progent's ProSight portfolio of managed IT services are geared to provide organizations who maintain minimal in-house IT administration and support staffs with affordable access to world-class management tools and technical expertise. Advantages of the ProSight line of managed IT services include fixed IT maintenance expenses, automation of common management processes, ongoing adoption of new information technology, smooth transition from older systems to modern solutions, close alignment of information technology with strategic objectives, access to seasoned IT experts, and freeing up management to concentrate on business issues rather than ever-changing information technology.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with replication to provide rapid, zero RPO disaster recovery (DR) between sites that are up to 185 miles away from one another. Progent's team of veteran IT consultants can help your business to design, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by delivering guidance with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a configuration replication network, and verifying your MetroCluster disaster recovery system to verify compliance with industry standards and regulatory mandates.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid development of cutting-edge enterprise-class programs that can give your company a significant competitive edge. SQL Server provides core support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.

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    Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity downtime, reduces long-term support demands, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide organizations of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to help you to fix serious problems uncovered by SCOM 2012.

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