Enlarging your at-home workforce may have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Vancouver company to pick the right tools and adhere to best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can help Vancouver, British Columbia companies to succeed with any facet of building a high-performing work-at-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major technology companies support virtual discussions, video conferencing, chat sessions, and screen/content sharing for both local workers and at-home workers. Many organizations use a mix of products to accommodate their various partners and customers. Progent can assist you to manage your existing voice/video conferencing ecosystem and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that enables presence, IM, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business client software to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. For details about Progent's support services for Cisco Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as video conferencing, persistent threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist you to optimize your network infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Vancouver, British Columbia organization, phone 1-800-993-9400 or visit Contact Progent.

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    Progent has supported Dynamics GP and Great Plains software for nearly two decades and Progent has provided integration, customization, training, and debugging since the platform's debut. Progent offers top-tier support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, validate, and implement an efficient migration from a a legacy release to the current version of Dynamics GP.

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    Progent's Cisco CCIE-certified wireless infrastructure experts can provide online or on-premises configuration and debugging support to help you to design, configure, upgrade, tune, manage and debug Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, placement and configuration of Aironet wireless APs to work with your unique workplace layout, construction, and anticipated network traffic.

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    Progent's consultants can provide Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist businesses to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent can also assist you with iPhone integration and iPad management, or migrating to iCloud services. For computer networks built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is available, safe, fast and able to achieve your organization's business goals.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid architecture of ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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    Progent offers consulting for security analysis software including Microsoft Baseline Security Analyzer for performing a variety of automatic network auditing scans to identify possible security problems. Progent has broad knowledge of security auditing tools and can show you how to make sense of audit reports and react appropriately. Progent can help you build protection into your company operations, install scanning software, plan and implement a protected network architecture, and suggest procedures to optimize the security of your IT system. Progent's security engineers are ready to show you how to set up a firewall, design safe remote connectivity to email and data, and install virtual private network. Progent's certified security engineers can test the protection of web applications and can conduct comprehensive security audits of company-wide security to validate your organization's compliance with recognized international security standards including HIPAA, NIST, and ISO 17799.

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    Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, optimize your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security strategy, streamline IT administration, assist with application development, and generate and test a DR/BC plan.

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    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest client endorsement and enjoy the closest operational relationship with Microsoft. The understanding, capabilities, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your business better solutions for your IT network.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for information systems with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement a configuration of ISA Server 2004 that meets your information protection needs without restricting your productivity.

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