For small business networks located within the state ofConnecticut, Progent's Microsoft qualified professionals can provide phone help and remote troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has acquired world-class skills, software utilities, and support databases to diagnose and resolve IT problems without the expense and delays normally associated with in-person technical service visits.

If yourConnecticutcompany is situated beyond the larger metropolitan areas such asBridgeport, New Haven, Hartford, or Stamford, your local computer support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent's team of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to deliver excellent network solutions.

Software/Firmware Update Management Consultants
Software update management includes applying software updates to operating systems and apps, servers and endpoints, peripherals such as printers, infrastructure appliances such as switches and Wi-Fi APs, and IoT devices such as sensors and robotics. Prompt and correctly managed updating optimizes cybersecurity, regulatory compliance, availability, and functionality. Haphazard patch management can cause security vulnerabilities, compatibility problems, sluggish or erratic performance, unnecessary downtime, or unavailability of important features. Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. For more information, visit Progent's patch management service plans.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

MS Dynamics 365 Business Central (D365 NAV/Navision) Expertise
Dynamics 365 Business Central, previously named Microsoft Dynamics NAV and Navision, is an ERP platform created for cloud, onsite, or hybrid environments. Progent's Microsoft 365 experts, Excel specialists, Teams system designers, and Azure experts can assist you to integrate Microsoft Dynamics 365 Business Central with popular Microsoft technologies. Progent's developers can provide Microsoft SQL Server consulting and Power BI analytics expertise to assist you to utilize Dynamics Business Central to produce applications and analytical reports that help you to improve business decisions. Progent's Microsoft Dynamics 365 Business Central consultants can assist your organization to maintain outdated releases of Dynamic NAV/Navision or plan and configure up-to-date Business Central deployments.

Broad and Deep Expertise with Business Information Networks
Progentís group of more than 100 networking experts means clients benefit from the leverage of more than a thousand years of cumulative experience and collective information to resolve the most difficult computer issues. Progentís certified network engineers possess the experience to find fixes quickly and implement them affordably.

Exchange 2016 Migration Consulting
Progent's MS Exchange 2016 experts can help you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App). Progent also offers Exchange 2019 upgrade help and Office 365 Exchange Online consulting to help you to move to a more modern version of Exchange Server.

Full Array of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can assist you to perform complete security assessments, recover rapidly from compromised security, set up firewalls, configure secure mechanisms for remote and mobile connectivity, deploy spam protection and email encryption, and craft a corporate-wide security strategy built around round-the-clock automated network monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint security.

Microsoft Project Server Integration and Training
Progent's certified Microsoft Project and Project Online consultants offer comprehensive online and on-premises support for Project Server and Project Online and for Microsoft platforms that integrate in conjunction with Project and Project Online. Services offered by Progent include Microsoft Project Server integration, SharePoint 2019 design and deployment, SharePoint Server 2016 migration consulting and application development, Microsoft SQL Server 2019 upgrades, Microsoft SQL Server 2017 integration and development, SQL Server 2016 migration, Microsoft Exchange Server 2019 support, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Excel and Microsoft 365 Excel development, and Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to assist you to enhance your infrastructure to accommodate local, branch office, at-home, and mobile workers so they can use Project Server to work together safely and productively. Progent's network security engineers can help your IT team to plan and police security policies that protect important project information without interfering with the efficient exchange of legitimate information.

ERP Consulting Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than a quarter century of experience helping manufacturing, distribution and service organizations to manage complicated supply chains and improve the efficiency of critical processes in order to bring products to market fast and meet customer schedules consistently. Progent can provide the skills of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Juniper Networks Support
Progent's Juniper-authorized network engineers can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and support your network infrastructure, and upgrade smoothly from outdated devices to current releases. Progent's Junos OS consultants offer support for Juniper's flagship network control software to enable you to simplify the management and improve the protection of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist you maintain networks that include a mix of Juniper's OS platforms.

Consulting Services for SCOM 2016
System Center 2016 Operations Manager is designed to promote consistent performance and maximum availability for critical applications by offering centralized, cross-platform tracking of IT resources installed throughout local systems and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite expertise to help organizations of any size to design, implement, optimize, enhance and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can help your company to migrate to SCOM 2016 from older versions or from other IT infrastructure monitoring products, or integrate multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your SCOM 2016 environment to include infrastructure hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud expertise. In addition, Progent's experts can assist you upgrade from SCOM 2016 to more current releases including SCOM 2019 and SCOM 2022 .

Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center is dedicated to delivering the highest quality of online computer support services available for both emergency and non-critical issues. For emergency issues that impact many workers, vital individuals, or a mission-critical application, the Technical Response Center is set up to respond in one hour or less. For standard problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you regarding each resolved issue to make sure you are comfortable with the resolution and ready to close the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Private Cloud Hosting Services
Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting. Progent maintains a team of network consultants located in the vicinity of Tampa, and Progent can also provide online support from Progent's countrywide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity preparedness consultants. Progent can also assist your business to design and execute a migration to the Flexential data center with services such as planning system configuration, specifying hardware, system setup and testing, troubleshooting, setting up remote network management, and training your IT support team. For more information, see Progent's private cloud VM hosting service at Flexential Data Center in Tampa FL.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to assist you to plan, deploy, manage and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup. To find out more, visit Altaro VM Backup consulting.

Data Backup Consulting Services
Progent's backup and restore consultants offer help for a broad array of utilities and services that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with all major backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as a low cost and fully managed service for secure backup and disaster recovery (BDR).

Microsoft Azure Integration Consulting Services
Progent's Microsoft Azure integration consultants can assist you with every phase of Microsoft Azure migration including needs definition, readiness assessment, system design, pre-production testing, deployment, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help your IT staff to configure and debug firewalls and VPN tunnels so your clients can safely access to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to set up a hybrid environment that transparently combines physical datacenters with Azure-based services.

Talk to a Progent Network Support Expert
To see how to access a Progent computer consultant for remote or on-premises support, call 1-800-993-9400 or go to Remote Network Support.

An index of content::

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    Progent's ProSight portfolio of managed IT services are designed to provide businesses who maintain small in-house IT administration and support teams with low-cost access to world-class management tools and consulting expertise. Benefits of the ProSight line of managed services include predictable network management expenses, automation of common management tasks, continual adoption of the latest information technology, smooth transition from legacy technology to current solutions, improved alignment of information technology with business objectives, access to seasoned IT experts, and allowing management to focus on business issues rather than fast-evolving information technology.

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    Progent's Microsoft certified professionals provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can secure your IT system from attack by outside and inside threats. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as HTTP, which allows these security platforms to uncover many threats that can get by traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your network security through experienced design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's Cisco Meraki wireless AP consultants offer online and onsite support services to help organizations of any size to plan, deploy, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or computing device.

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    Microsoft Virtual Server, hosted on the Windows Server 2003 platform and based on software first produced by Connectix, provides the power needed to accomplish hardware reduction, software upgrade, and server isolation projects via virtualization technology in an enterprise-class IT network with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses wishing to improve ROI in application development and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server experts can help your business to evaluate and integrate Microsoft Virtual Server 2005.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of critical business processes to get products to market quickly and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises services that spans from occasional guidance to comprehensive solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.

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    Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability either to block ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your company's needs.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and easy recovery capabilities for Microsoft-based environment. SCDPM 2016 delivers application-aware backup for key platforms like Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines running on Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver as-needed guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.

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