For small office network systems located throughout the state ofConnecticut, Progent's Microsoft and Cisco certified professionals can provide phone support and troubleshooting to resolve your computer network troubles quickly and affordably. Progent has acquired enterprise-grade expertise, software utilities, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and time delays normally associated with on-site service dispatches.

If yourConnecticutsmall business is located outside of the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your local network systems support options may be limited in skills, or unavailable during urgent situations. This results in a office network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide excellent network solutions.

Expertise for Managing and Monitoring the Remote Endpoints of Your At-Home Workers
Progent can help small and medium-size organizations to configure centralized endpoint management and monitoring platforms for maintaining devices operated by at-home workers. For information about how Progent's consultants can help your business to manage the remote endpoints of your telecommuters, refer to consulting for managing the remote endpoints of your at-home workers.

Wide and Deep Experience with Office Networks
Progentís team of more than 100 computer network consultants means customers benefit from the leverage of more than a thousand years of cumulative background and shared knowledge to resolve the most difficult system issues. Progentís certified network engineers possess the know-how to find solutions fast and implement them cost effectively.

Desktop Consulting and Support Services
Progent offers a wide range of cost-effective services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 migration support, Microsoft Windows 8.1 support, Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit processing expertise.

Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help your business to design, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you through specific technical bottlenecks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your information network.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized information or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and keep compliant with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read more about the entire ProSight line of value-priced managed services for small and mid-size organizations.

Catalyst 9100 Line of Wi-Fi 6 802.11ax APs Expertise
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Access Point consultants offer economical online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs). To find out more about Progent's support for Catalyst 9100 Family of Wireless APs, see Catalyst 9100 Wireless APs system design, configuration, and management services.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup safeguards vital business data produced locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist your business to design, integrate, manage and troubleshoot a BDR system based on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consultants.

Planning and Deployment Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business consultants can provide online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business Server or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server, Exchange, SharePoint and Office or Office 365; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco Video Interop Server. Progent's certified information security consultants can assist you to design and validate a security environment for your Skype for Business solution that is compliant with government and industry standards. Progent can also advise you how to build a hybrid deployment that combines self-hosted Skype for Business Server with the cloud services Skype for Business Online or Teams.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.

Planning and Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent's consultants include ROI analysis, project supervision, compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, teleworker access, data and identity security, automated deployment and management, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and users, and ongoing technical help.

Planning, Deployment and Support Expertise for Microsoft System center 2012 R2
Progent's Microsoft System Center consultants have over a decade of experience integrating, maintaining and troubleshooting the key platforms included with Microsoft System Center and can assist your organization to plan, configure, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 migration consulting to assist your organization to transition to the latest edition of System Center from a previous release or from a third-party IT management solution to provide the benefits of best-in-class provisioning, centralized management, security, plus infrastructure and critical application performance monitoring.

Management Support for Lync Server 2013
Lync Server 2013, rebranded Skype for Business Server, is a self-hosted platform that allows organizations of all sizes to build a centrally managed and secure communications ecosystem that supports a BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with application sharing, and both IP and PSTN calling across a wide range of stationary PCs and mobile clients. Progent's Microsoft-certified Lync 2013 consultants can assist you to maintain your current Lync deployment or plan and carry out a cost-effective upgrade to a modern system by offering Microsoft Skype for Business Server expertise. Progent can also assist build a hybrid cloud deployment that combines on-premises Skype for Business with Skype for Business Online or with Microsoft Teams cloud services.

Contact a Progent Computer Support Expert
To see how to contact a Progent network support expert for remote or on-premises help, phone 1-800-993-9400 or visit Remote Computer Support.



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    Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall experts can help your business to integrate your Fortinet security appliances to protect all your IT resources at the network perimeter, within the data center, at branches, and in the cloud.

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    Progent's ProSight Email Guard uses the technology of top information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of ProSight Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.

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  • Les Kent has a 35-year history of effective technology integration, corporate administration, sales, and operations. He has demonstrated a talent for creating elegant IT solutions during his time as as a network architect, application developer, project manager, implementation expert, and problem solver for small businesses, start-ups, and global corporations.

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    Troubleshooting 2500 Wireless Controller

    Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening data security by identifying threats and analyzing network traffic according to user type and locale. Progent can help you to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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  • iPhone and Outlook integration Specialist iPhone Wi-Fi On-site Support
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