For office computer networks located within the state of Connecticut, Progent's Microsoft qualified engineers can provide remote phone support and remote troubleshooting to repair your network systems troubles quickly and affordably. Progent has acquired enterprise-level skills, advanced software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the cost and delays normally associated with onsite technical service calls. In case your Connecticut company is situated beyond the larger urban areas such as Bridgeport, New Haven, Hartford, or Stamford, your nearby computer network support options may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent's group of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a diverse range of clients. This means you get not just the technical competency needed for the job, but a professional with field proven methods for applying that expertise to deliver affordable network solutions.

Duo MFA two-factor Authentication Services for Access Security
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

Live Online Training Classes for Popular Desktop Apps
Progent provides live online instruction for a range of productivity applications. Progent's Webinar training covers areas that include Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA development, Publisher co-editing, Outlook calendar sharing, Microsoft 365 Access programming, Microsoft Dynamics GP migration, Windows 10 management, and Windows 11 migration. Live online learning offers the benefits of traditional classroom seminars, such as immediate interaction between clients and teachers, but avoids the costs of travel and the hassle of attempting to synchronize the availability of trainers and students.

Patch Management Services
Software update management entails applying software updates to operating systems and apps, physical and virtual servers and endpoint devices, peripherals such as printers, network appliances like switches and wireless access points, and IoT devices such as alarms and health monitors. Prompt and correctly managed patching maximizes cybersecurity, regulatory compliance, availability, and capability. Haphazard software update management can cause security gaps, compatibility problems, slow or inconsistent responsiveness, needless downtime, or loss of important functions. Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. To find out more, see Progent's software update management services.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity. Read about Progent's complete ProSight portfolio of low-cost managed services for small and mid-size organizations.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device provisioning at scale, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, provides network health monitoring, enables secure self service, and offers a single control mechanism for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help your organization with any aspect of planning, installing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

Microsoft SharePoint 2013 Consulting Support
Progent has been delivering SharePoint consulting services since the first product was released. Progent's SharePoint Server 2013 experts can help your company to maintain your legacy SharePoint environment or migrate a modern on-premises release of SharePoint or to SharePoint Online for a cloud-based or hybrid solution. For details on migrating, see SharePoint Server 2019 migration consulting.

Office Access Software Development
Progent's Office Access consulting experts can provide economical remote support for all editions of Microsoft Access including desktop and browser-based versions and offers expert support for Access application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored webinar classes for Office Access development and database management.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes core technologies first developed for and refined on Azure, among the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified Windows Server 2016 Hyper-V experts can help you to assess the benefits of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, educate your IT administration and technical support staff, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

VMware NSX Network Virtualization
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

Security Inventory Evaluation for Small Businesses
Progent offers two low-cost service bundles designed to allow small businesses to get an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your network from outside your firewalled perimeter to determine possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from an authorized computer within your firewall to uncover your exposure to internal attacks. Both security inventory packages are configured and executed from a protected external location.

Team Approach to Service and Technical Issue Escalation
Computer technologies have become increasingly sophisticated. At the same time, most small office computer networks integrate products from dozens of different manufactures. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most talented individual to have deep familiarity in all aspects of computer technology, or extensive hands-on experience in the thousands of hardware and software brands, versions, and updates that small companies include in their information systems. Progent follows a collaborative methodology to network consulting and depends on subject matter specialists to bring high-level knowledge when necessary to solve complex problems effectively, at the least cost to you.

Contact a Progent Computer Consultant
To find out how you can access a Progent network support expert for remote or onsite expertise, phone 1-800-993-9400 or go to Online Network Help.



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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises services to assist you to design, install, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service powered by on Altaro VM Backup software.

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of availability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are based upon mature virtualization techniques that enable small companies with multi- platform environments to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor independence.

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    Engineer Mandriva Linux

    Progent's Linux consulting services offer small businesses and developers help with managing and maintaining Linux systems that coexist with Microsoft-powered networks. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of experience provides you with a convenient single source to show you how to create and maintain a protected and robust cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Windows with major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Microsoft SQL 2008 Consultants

    Progent's Microsoft-Premier SQL Server consultants can provide an array of services to help small and midsize businesses to design, configure, administer, and repair SQL Server 2008 solutions so that they get the maximum strategic advantage from Microsoft's state-of-the-art RDBM platform. In addition, Progent can provide expertise for system architecture, enterprise-wide security, and software programming to optimize the business advantage of your IT network.

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    Duo Multi-factor Authentication Computer Consultants

    Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.

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    Midsized Office Information Technology Consulting Firms

    Progent provides technical services for medium size businesses with 100 to 250 network clients. The mid-size business or office has typically been an underserved segment of the market for IT support expertise. The overhead and service access practices of major third-party service firms make them too expensive for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT system whose advanced technology and sophistication are frequently similar to the networks of much larger companies. Progent's support delivery model, which takes full advantage of remote service, virtual office technology and proactive server monitoring, significantly reduces the network support expenses of a small-medium business while offering the mid-size organization with enterprise-level service from professional, world-class consultants with background in a broad array of midsized business technologies. If your medium size organization or small business is looking for the quality of network support needed for a medium size organization without budgeting big-company prices, call Progent.

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  • Software Recovery IT Outsourcing
    On-site IT Support Help Desk Outsourcing

    Progent's IT outsourcing services for small businesses feature planning 2003 Server, Microsoft .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises troubleshooting, fixing stubborn IT problems, and creating a comprehensive security strategy. Progent can show you how to maximize system availability and throughput via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can assist with requirements definition, product identification, bill of materials production, sourcing qualification, procurement coordination, and full documentation. Progent's computer outsourcing help also features education for office productivity packages such as Office XP.


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