For small office computer networks located in the state ofConnecticut, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and remote troubleshooting to fix your network troubles quickly and cost effectively. Progent has developed top-notch skills, software tools, and support databases to identify and resolve computer network problems without the cost and time delays normally associated with on-site technical service visits.

If yourConnecticutsmall business is located outside of the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local network support options may be limited in technical expertise, or not available during urgent situations. This can result in a office network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of IT support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the job, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.

Best Practices Followed by Expert Consultants
Many businesses located away from cities with ample network engineers utilize less qualified or inexperienced local resources for vital IT support services. This can produce a network that is undependable or inefficient. Progentís team of Microsoft and Cisco certified consultants average over ten years of real-world industry experience, in the front lines of IT support, providing an extensive array of information system tasks for a broad mix of clients. This means that with Progent you receive not only expert technical skills, but a consultant who understands computer industry best practices in applying those skills to solve actual information network issues successfully and in a consistent way.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and implement a WiFi network adapted to your environment, offering you a wireless solution that delivers the coverage, speed, capacity, Quality of Service, security, and roaming ability your business needs. Progent's predictive wireless planning services can be performed offsite and utilize cutting-edge RF modeling and analysis tools to design an efficient Wi-Fi LAN. Progentís on-premises survey includes physical walkthroughs, RF and security assessment of your existing WLAN, evaluation of your buildingís layout, testing for RF interference, RF propagation modeling, selection of the best placement for client-requested Wi-Fi Access Points. Location and integration services for wireless APs include Cisco Aironet Wi-Fi AP consulting, Cisco Small Business 100/300/500 wireless access points consulting, Catalyst 9100 family Wi-Fi 6 APs solution planning, Cisco Meraki wireless AP integration and consulting support, and Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent support expert has access to the technology and educational resources needed to deliver the best information technology help available. Progent's outsourcing, Contact Center, Office 365 integration support, and software development services allow small and midsize business clients to take advantage of the wide range of skills associated with the IT departments of large enterprises without the high cost and hassle of maintaining a large in-house IT team.

Oracle DBA Support and Software Development
Progent can provide online access to an Oracle certified expert for Oracle database administration support or an Oracle application programmer. Progent can help you to develop effective mechanisms for critical Oracle database administration tasks such as database tuning, backup and restore strategies, and database protection, or train your in-house staff how to use industry leading practices for simplifying various administration tasks. Progent can in addition offer the services of a PL/SQL developer to assist you to design, test, enhance, or migrate Oracle-based programs that can vary from forms to data-driven web sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune current SQL code by utilizing Oracle's SQL Tuning Advisor.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization solutions lower the work needed for network managers to set up applications so they are standardized across a corporate user base, offer the power to control access to critical data, and allow quick deployment of additional or upgraded workstations. With Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure behind Remote Desktop Services streamlines client access, improves responsiveness, tightens security, centralizes management, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can assist your company to assess the business advantages of Microsoft's virtual desktop technologies, set up pilot and production deployments, optimize your network infrastructure to support virtualized clients efficiently, evaluate and resolve security issues, and educate your network managers to utilize industry best practices to achieve a fast ROI from client virtualization.

Business Intelligence Reporting Consulting
Progentís BI reporting consultants can provide remote and on premises expertise to assist you with any aspect of business intelligence reporting from troubleshooting or enhancing reports to planning and deploying an advanced business intelligence solution. Progent's management reporting experts can assist your company to support your existing reporting system, assist you to upgrade reports from a discontinued reporting platform to a modern one, and provide as-needed remote training tailored to your individual requirements. Progentís business reporting and analytics professionals offer experience in the leading business intelligence reporting platforms including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Designer.

MS Project Server Consulting
Progent's certified Microsoft Project Server and Project Online experts can provide advanced remote and on-premises support for Microsoft Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional integration, SharePoint 2013 design and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance,Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network consultants to help your company to optimize your environment to accommodate local, branch, home-based, and mobile users so that they can utilize Microsoft Project Server to collaborate securely and efficiently. Progent's certified network security experts can assist your IT team to adopt and enforce security policies that protect important business data without disrupting the efficient exchange of authorized information.

Progent's Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a wide range of online services to assist you to plan, program, test, deploy, manage, and troubleshoot business applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to upgrade your current Excel solutions to the newest releases of Excel, integrate Excel with iOS and Android smart phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent offers as-needed support to organizations looking for a quick fix to a specific issue related to Excel and Progent also offers full project management support for upgrading or creating mission-critical applications based on Excel. Progent's cost-effective online training classes for Office Excel can be custom tailored to address the needs of individual users or teams.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud hosting options are built on mature virtualization architectures that allow small and midsize companies with mixed- platform IT systems to economize significantly on the costs of capital equipment, system maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight family of managed services for small businesses.

Progent's Consulting Services for Microsoft Windows 2012 R2 Server Essentials
Windows Server Essentials is an affordable, versatile operating system that enables small organizations to make the move from the traditional physical in-house datacenter to the modern hybrid computing paradigm that includes local and virtualized cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the possible business benefits of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your network environment. Progent offers comprehensive project management support to help you design and execute an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration solutions with on-premises installations of Exchange and Azure planning and integration consulting services.) Progent also offers as-needed consulting help, troubleshooting, and training.

Shared Help Desk Services
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For more information, refer to Progentís shared Help Desk services.

WatchGuard Firewall Planning and Integration Expertise
Progent's WatchGuard consultants can help you deploy WatchGuard Firepower Firewall/VPN security appliances that fit your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade to current WatchGuard Firebox firewalls. To find out about Progent's consulting services for WatchGuard firewalls, refer to WatchGuard firewall configuration expertise.

Progent's Consulting and Training Support for Office Word and Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a wide range of economical online support services to assist your organization to maintain your legacy Microsoft Word solution or help you to move to a newer release of Office Word. Services available from Progent's experts include VBA software development, isolating and fixing compatibility issues between different versions of Office Word, integrating Word with other Office apps such as Office Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone integration, and online Microsoft Office Word training classes customized for your special requirements.

Migration Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 offered by Progent include ROI estimates, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter connectivity, security and compliance, streamlined provisioning and management, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and end users, and post-migration technical help.

Cisco Wireless VoIP Phone Solutions
Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize numerous components of your Wi-Fi environment such as wireless access points, routers and switches, wireless LAN controllers, and network management software. Progent's wireless IP phone configuration and troubleshooting experts can provide remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

Endpoint Device Security Defense Services for an At-Home Workforce
Progent can assist small and medium-size companies to configure cybersecurity defense solutions and deliver response services required for work-from-home employees. To learn about Progent's network security protection consulting services for teleworkers, refer to endpoint device security protection solutions for telecommuters.

Get in Touch with a Progent Network Consultant
To see how you can get in touch with a Progent network consultant for remote or onsite help, call 1-800-993-9400 or visit Online Computer Support.



An index of content::

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