If your business network is in Connecticut you can depend on quick remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to help with the toughest problems that threaten your network. Progent retains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consultants available by phone of any nationwide support firm in the United States. Rates are affordable, charges are per minute, sign-up is quick, and support is world class.
If your Connecticut small business is situated some distance from larger urban areas including Bridgeport, New Haven, Hartford, or Stamford, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts is often limited when you have an urgent situation. This can result in a drop in productivity for your business, upset customers, unproductive workers, and distracted executives. By utilizing Progent's remote support, you can get in touch with a Premier professional who can deliver expertise whenever you require it to get your information system on line.
Since Progent bills for online service on a per-minute basis, your company pays just for technical help received. Progent imposes no startup charge. Some online service companies have significant minimum payments or charge for every quarter hour or longer. Progent's small granularity and straightforward pricing mechanism save you from big tabs for fast solutions.
If your Connecticut company needs remote help for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or refer to Contact Progent.
Why is Progent's Remote Technical Support Services Special?
Progent's experienced team of remote support engineers possesses a broad array of in-depth computer skills. This allows Progent's online service specialists to resolve the most complex technical problems faster than is feasible with typical third-party service organizations or with the internal IT resources commonly found in small or mid-size companies. Progent has developed the tools and skills to fix technical issues efficiently in a wide variety of network environments that feature combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Refer to Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE engineers have qualified for professional certifications including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also have a number of key Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
In order to assist companies who run networks powered by a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft technology, Progent's online support team can provide the help of consultants with prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security consulting, Progent offers online support from engineers who have earned a variety of security credentials including Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise combined with Progent's group approach to repairing technical problems streamlines service escalation, when called for, to experts with sufficient competence to resolve unusually intractable support calls. This speeds up resolutions of serious network problems, avoids system disruption, and reduces maintenance bills.
For businesses throughout Connecticut, Progent allows immediate remote access to a UNIX, Linux, Solaris, macOS or OS X consultant for critical support to fix information system problems that are impacting productivity but are not within the comfort zone of your ordinary computer service organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-Certified service team can connect to your computer environment with the latest remote troubleshooting technologies in order to deliver rapid and economical analysis and repair of serious computer issues.
Troubleshooting Services Progent's Phone-based Consulting Specialists Can Offer Your Connecticut Company
Progent network consultants can deliver advanced support for an extensive array of UNIX, Apple OS X, Cisco, and Microsoft Windows products and technologies such as:
Talk to a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Specialist Now
Remote Support Services for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based network service staff can assist Connecticut companies with a large array of information products and technologies including network architecture, messaging support, security expertise for computer systems and company processes, Windows integration with UNIX, Linux, Sun Solaris, or Apple macOS and OS X platforms, VMware technologies for processor economization and centralized management, and migration from older applications to modern environments powered by newer versions of UNIX/Linux, Solaris, Apple macOS and OS X, or Windows.
Progent's service experts offer online technical help for systems based on popular versions of the UNIX operating system such as:
Apple macOS and OS X,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or common Linux platforms such as
Debian GNU/Linux and
Cisco Network Infrastructure and Security Technology
Progent leads the network support industry for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network engineers who earn this advanced credential by passing thorough examinations supervised by Cisco. In most cases CCIEs are employed by large enterprises or nationwide ISPs, and as a result their help is not conveniently available to small and midsize businesses.
Progent is one of the few IT technology service providers that ensures that CCIEs are available to help small and medium sized businesses. In addition, Progent offers fast access to a Cisco CCIE by phone so that you can get timely help for complex system problems that are impacting your business but are not within the competence of your usual IT support resources. Progent's CCIE engineers can connect to your network by utilizing state-of-the-art on-line troubleshooting technology to provide quick and cost-effective diagnosis and repair of serious network anomalies. To see additional information about Progent's support for Cisco infrastructure, visit Cisco Technology Professional Expertise.
Microsoft Partner for Remote Technical Support for MS Windows
Progent's Microsoft-premier remote service professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of technology practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 support,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2013 application development,
Microsoft Skype for Business Server configuration consulting and Lync Server 2010 maintenance, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
System Center 2012 Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified System Security Specialists
Progent provides you access to certified CISM, CISA and CISSP security engineers who can deliver a variety of security solutions to bolster the protection of your UNIX, Linux, Solaris, or macOS and OS X network against assaults or help you to recuperate fast from a breach. Security solutions available from Progent include: comprehensive security evaluation using platforms such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; setting up firewalls; designing safe techniques for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and implementing 24x7 automated monitoring. To learn more information about Progent's security support for small and midsize companies, visit Progent's Professional Expertise for System Security.
Business Applications Support: Training, Custom Programming, Problem Solving
Progent's Mac technology experts can support the creative aspect of Macintosh environments by offering consulting services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post-production facility.
Progent's Application Experts Team offers professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office Word, and MS Excel. To read more information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Call Center Support and Outsourcing Alternatives
Progent offers several service offerings for Help Desk assistance including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended mainly for businesses who require the timely accessibility of an effective Help Desk but who have relatively small funds and IT management resources. Progentís Virtual Help Desk is a transparent extension of your current Call Center team. Progent can operate as a primary Call Center for your business, serve as an escalation alternative for the most challenging technical issues, or be available in those situations when your ordinary service providers are swamped. Progent's Help Desk Consulting Services can assist you in building an efficient new Call Center or improving your current one, selecting or programming Help Desk application software to meet the particular needs of your business, or adding temporary staff to work remotely with your internal Call Center group to handle demanding events such as software migrations.
Progent is a Microsoft-Certified Partner and maintains a large team of Cisco-authorized network infrastructure specialists. Progent's Help Desk staff of seasoned UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts can offer your customers easy contact with a dependable support resource with extensive background delivering telephone-based support and remote access troubleshooting for small and medium-size business information systems. Progent's concentration is on earning the Call Center a positive reputation as a solid driver of company performance, and Progent's aim is to resolve and not just report problems. To find out more on Progent's Help Desk support and outsourcing, visit Progent's Call Center Support.
Progent's Online Technical Support Tools
Progent's advanced customer support database software keeps comprehensive histories for all support delivered to Progent's clients. Every active Progent team engineer has access to the details of support provided to each client by any staff engineer. This archive of problems and solutions is structured as a readily accessible internal database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's certifications with key vendors including Cisco and Microsoft make available additional extensive support knowledge bases and to vendors' internal support personnel that allow Progent's remote service specialists to come up with the best solutions promptly.
To find out how you can contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco certified CCIE for urgent phone-based professional assistance in Connecticut, phone 1-800-993-9400 or go to Urgent Remote Network Support.