If your company information network is in the state ofConnecticutyou can depend on quick online access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE expert to help with emergency issues that threaten your computer network. Progent retains among the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consultants accessible by phone of any nationwide service organization in the U.S. The cost is reasonable, charges are by the minute, engagement is immediate, and support is unbeatable.

In case yourConnecticutorganization is based away from larger metropolitan areas likeBridgeport, New Haven, Hartford, or Stamford, support from UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts could be limited during a crisis. This can result in a loss of productivity for your company, angry customers, idle employees, and distracted executives. By utilizing Progent, you can get in touch with a Premier professional who can deliver help whenever you have to have it to keep your system on line.

Since Progent charges for telephone-based support on a per-minute basis, your business is invoiced only for services delivered. Progent asks for no service activation surcharge. Some remote service companies have significant minimum payments or bill for each quarter hour or more. Progent's small granularity and straightforward pricing mechanism eliminate large tabs for fast repairs.

If your Connecticut business needs technical support for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Support Services Special?
Progent's seasoned staff of online support engineers has a wide array of world-class information technology skills. This enables Progent's online technical support specialists to resolve the most complex technical problems more quickly than is possible with typical third-party service organizations or with the internal IT staff usually available to small or mid-size businesses. Progent has developed the technology and experience to repair technical issues economically in many different network environments that incorporate combinations of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE service specialists have qualified for advanced credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service engineers also hold a variety of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.

In order to assist businesses who run environments incorporating a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft operating systems, Progent's remote support group can provide the help of consultants with important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). For delivering advanced security expertise, Progent offers online contact with professionals who hold a variety of security credentials such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants. The scope of Progent's technical knowledge coupled with Progent's group approach to fixing technical problems streamlines service escalation, when called for, to experts with relevant background to resolve unusually tough problems. This accelerates remediation of urgent network problems, prevents system disruption, and reduces technical support bills.

For businesses anywhere in Connecticut, Progent enables virtually instant online communication with a UNIX/Linux, Sun Solaris, macOS or OS X specialist for critical expertise to troubleshoot computer issues that are hurting productivity but are beyond the experience of your on-hand IT support organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Premier service team can interface with your system with advanced remote support utilities in order to perform fast and economical diagnosis and resolution of critical IT problems.

Services Progent's Online Support Specialists Can Provide Your Connecticut Business
Progent's online professionals are qualified to offer expert support for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft technologies such as:

Remote Support Services for UNIX, Linux, Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based computer support staff can help Connecticut companies to maintain a comprehensive set of information products and technologies that include system infrastructure, messaging solutions, security expertise for computer systems and business operations, Windows integration with UNIX, Linux, Solaris, or macOS and OS X platforms, virtual server products for server economization and centralized administration, and moving from dated systems to contemporary solutions based on updated versions of UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Windows.

Progent's support experts can provide online technical help for computers based on major versions of UNIX including: Apple macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or common Linux products including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Solutions
Progent leads the network support industry for offering immediate and economical communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking engineers who earn this advanced certification only after strenuous testing administered by Cisco. Most Cisco CCIEs are hired by large enterprises or nationwide ISPs, and consequently their help is not readily accessible to smaller companies.

Cisco Authorized consultants from Progent can help you to plan, configure, and support a converged information system that can streamline operations, cut expenses, and accelerate time to productivity. By providing Cisco routers experience with Catalyst switches support and Cisco wireless products integration help, Progent can dramatically improve the business value of your network infrastructure in Connecticut. To see more information about Progent's services for Cisco infrastructure, see Cisco Network Engineering Expertise.

Microsoft Partner for Online Consulting for MS Windows
Progent's Microsoft-certified remote support engineers can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of platform practice areas including Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support and Lync maintenance, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring, System Center 2012 Operations Manager network monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

Certified System Security Engineers
Progent provides you contact with certified CISM, CISA and CISSP security engineers who can deliver a variety of system protection solutions that can bolster the resistance of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against internal or external threats or help your business to recuperate promptly from an assault. Security solutions available from Progent include: comprehensive security evaluation utilizing platforms such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; planning safe architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring. For more information concerning Progent's security services for small and medium-size companies, visit Progent's Engineering Expertise for Network Security.

Business Applications Services: Training, Programming, Integration
Progent's Apple Mac technology consultants can support the creative facets of Macintosh environments by offering help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video post-production facility.

Progent's Application Experts Group can supply in-depth engineering support and education in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft business applications including CRM, Microsoft Project, MS Office Word, and Excel. To read more concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

Help Desk Call Center Support Options
Progent provides a variety of programs for Help Desk services that include UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Call Center Consulting and Staffing.

Progent is a Microsoft Partner and has a skilled roster of Cisco-certified networking experts. Progent's Help Desk Call Center staff of experienced UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts are available to provide your customers instant communication with a reliable support resource with years of experience delivering telephone-based help and remote access repair service for small and midsize business networks. Progent's concentration is on giving the Help Desk a respected reputation as a solid driver of business productivity, and Progent's mission is to resolve rather than simply record problems. To find out more concerning Progent's Help Desk support and outsourcing services, visit Progent's Help Desk Services.

Progent's Online Technical Support Technologies
Progent's powerful customer support reporting system includes extensive records of all support provided to Progent's customers. Every authorized Progent team engineer has access to the specifics of support provided to every client by any team engineer. This history of problems and fixes is structured as a readily searchable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available other extensive support databases as well as to vendors' in-house support personnel that allow Progent's remote service experts to find the best resolutions promptly.

Talk to a UNIX/Linux or Cisco Technical Assistance Expert Now
To learn how you can get in touch with a UNIX/Linux engineer or a Cisco CCIE for urgent online engineering expertise in Connecticut, call 1-800-993-9400 or visit Expert Online Computer Support.


An index of content::

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    Progent can assist you in any phase of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) system topology for a local, cloud-based or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.

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    Progent can supply small companies with an information management expert who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you deploy sensible technology to improve business operations so they align better with your corporate goals. Your business can develop and implement a well conceived information technology plan without absorbing the expense of a full-time Chief Information Officer.

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    Progent provides nationwide urgent phone support and troubleshooting services for companies who operate networks based on variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Online network consulting offers maximum leverage for your information technology budget by protecting user productivity and limiting the time charged for computer analysis and repair. Advanced remote access technology and skilled service specialists and engineers combine to enable Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of telephone help and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISM certified security specialists to assist you with the most difficult system problems.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer remote or on-premises integration and troubleshooting services to assist you to plan, configure, update, optimize, administer and debug Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most efficient selection, location and setup of Aironet Wi-Fi access points to accommodate your specific office design, building structure, and expected network traffic.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for survivability.

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    Progent's Cisco CCIE-certified SIP integration consultants can help organizations of any size to design, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks and offer affordable remote or onsite support to assist companies to migrate smoothly to an advanced communications environment that offers accelerated ROI. Progent's certified Microsoft unified communications consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business and Lync Server for access to a SIP PSTN trunk.

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your business.

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    Cisco has developed an extensive array of routers including routers designed to provide the protection, bandwidth, and reliability required by organizations from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.

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    For small and midsize businesses, computer security and regulatory compliance is excessively complicated to master yet too risky to ignore. The world's largest enterprises have been breached, and the top cloud services have occasionally been taken down. It seems like there's no place to hide. Progent makes it affordable for smaller organizations to implement critical IT security tasks effectively by offering the advantage of billable time to the nearest minute without any minimum billing for online help. This means you can have access to a seasoned computer consultant to provide just the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any level of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a comprehensive security strategy.

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    Progent offers consulting for security evaluation products such as Microsoft Baseline Security Analyzer for running a set of automatic network testing scans to identify possible security gaps. Progent has broad experience with security analysis tools and can show you how to understand audit reports and react effectively. Progent can help you build security into your business processes, configure scanning tools, define and implement a secure network architecture, and suggest procedures to maximize the security of your network. Progent's security consultants are able to help you configure a firewall, design safe remote connectivity to email and business applications, and integrate virtual private network. Progent's certified security engineers can test the security of web applications and can conduct comprehensive information security assessments of company-wide security to determine your organization's compliance with important international security standards including HIPAA, NIST, and ISO.

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    Progent's certified consultants provide computer help and network consulting services for Microsoft Exchange 2003 Server, Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, integration, management, and troubleshooting services for Exchange Server 2003 include planning, deployment, project management, local and off-site technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.

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    Progent's Data Center professionals can show you how to select high availability data centers that meet the particular needs of your company. Fault tolerant co-location sites are particularly appealing to small organizations because of their low cost and convenience in comparison to taking a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum level of fault tolerance is too costly for typical small organizations. Progent is ready to help you reap all the benefits of non-stop data centers and 24x7 colo sites by providing a complete array of engineering and maintenance services.

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    Progentís Microsoft certified experts offer a variety of consulting services for Dynamics GP. Dynamics GP is an accounting and ERP solution based, like all Microsoft accounting tools, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and integrate, and with its modular design you are able to license only the functions you currently need, with the ability to expand clients and enlarge functionality when necessary. Progentís Microsoft Dynamics GP support engineers can show you how to deploy, customize and administer the current release of Microsoft Dynamics GP or upgrade smoothly from an earlier version.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote consistent performance and maximum availability for key applications by offering unified, mixed-platform tracking of IT resources installed across local systems and private and public clouds. Progent's consulting group offers world-class online and onsite support to help businesses of all sizes to design, implement, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can help you to move to SCOM 2016 from earlier versions or from different monitoring products, or combine a variety of monitoring tools into a unified infrastructure management solution. Progent can also show you how to expand your SCOM 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent's Microsoft certified engineers can help you to evaluate Windows 7 to verify application and driver compatibility and to check its performance and reliability running in your environment. Progent's consultants can also show you how to assess the potential business advantages of moving to Windows 7. If you decide that Microsoft Windows 7 makes sense for your business strategy, Progent can help you to plan and execute a smooth upgrade to Microsoft Windows 7 from a previous release of Windows.

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    Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and safer AD implementation. Both versions also offer the ongoing benefits of advanced remote network monitoring and management technology. These advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability.

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    Progent is convinced that a carefully designed and implemented information system is a vital factor for accelerating a firm's success, and we apply this philosophy in our corporate system infrastructure. We have created a zero-downtime virtual office infrastructure that enables Progent's in-house engineers and authorized contractors to deliver rapid and efficient support, cooperate closely on complex projects, and gain from professional and private growth from being part of an exciting business ethos of personal drive and freedom.

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    Progent can help your business to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, improve compliance, and boost worker output by making sure that operating systems and applications stay current, tracking licensing, and monitoring usage patterns so you can make smart buying decisions. When your organization is set to update your SCCM 2007 configuration management ecosystem, Progent can help you to plan and implement an efficient migration to SCCM 2012.

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    Progent provide businesses of all sizes enterprise-class network remote or onsite consulting services for information systems powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also can provide security consulting for companies ranging from the small office to the worldwide enterprise.

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