For office networks located in the state ofConnecticut, Progent's Microsoft certified technical team members can deliver online help and remote troubleshooting to fix your network systems troubles quickly and affordably. Progent has developed enterprise-grade skills, advanced software tools, and support databases to identify and resolve computer network problems while avoiding the expense and delays normally associated with on-site service calls.

If yourConnecticutcompany is situated outside of the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local network support options may be limited in skills, or not available during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís team of expert network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the task, but a professional with proven methods for applying that expertise to deliver affordable network solutions.

IT Consulting Services for Local Governments and School Districts
Progent has a long background delivering a broad range of online IT support and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT support and has delivered IT support to organizations in all 50 states. Progent's remote information technology consulting for local governments saves travel costs and solves issues more quickly than on-premises support.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists can provide Cisco UC520 consulting services to help you to manage your legacy UC500 VoIP gateway or design and carry out a smooth migration to a current VoIP solution.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps that include Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and implement a wireless network optimized for your environment, offering you a WLAN that delivers the reception, speed, load-handling capability, QoS, security, and roaming ability your business needs. Progent's predictive Wi-Fi planning services can be performed remotely and make use of cutting-edge RF modeling and analysis software to design a cost-effective wireless LAN. Progentís onsite survey features onsite walkthroughs, spectrum and security audits of your existing WLAN, analysis of your site's floor plans, testing for radio frequency interference, signal propagation modeling, identification of optimum locations for customer-requested Wireless Access Points. Placement and integration services for Wi-Fi access points include Aironet Wi-Fi access point consulting, Cisco Small Business 100/300/500 Wi-Fi APs consulting services, Catalyst 9100 family Wi-Fi 6 802.11ax APs system planning, Cisco Meraki wireless access point configuration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi appliances installed on multiple sites with any number of APs can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can assist you to determine the value of UniFi products for your environment and assist you to design, install, administer, and troubleshoot your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Integration Help for Office 365 Applications and Services
Office 365 is Microsoft's expanding suite of productivity programs and cloud services available on a subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at customers ranging from individuals and households to enterprises. Progent can provide fast and easy remote access to specialists with expertise in Microsoft, Mac, iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent's Office 365 integration consultants support multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud products and services.

MySQL Database Application Programming and DBA Services
Progent's MySQL software programmers and database administrators can provide cost-effective online DBA or application development services and can assist businesses of any size to integrate and support MySQL in a dependable network infrastructure that offers advanced speed, expandability, and security. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity. Learn about Progent's complete ProSight portfolio of affordable outsourced network management services for small organizations.

Immediate Support for Urgent Problems
With Progentís urgent online network troubleshooting services, you can receive immediate support for problems that are causing lost productivity. Remote support eliminates the lengthy wait and higher expense required for on-site network help. For typical IT management work, Progentís online support consultants can perform most jobs within minutes of a request, instead of requiring your company to wait for up to a day for on-premises help to arrive.

Altaro O365 Backup Solutions for Data Protection and Disaster Recovery
Microsoft Office 365 provides rudimentary archiving but does not have integrated support for crucial data protection capabilities such as Exchange backups or long-term point-in-time data recovery for OneDrive for Business or SharePoint. Altaro Office 365 Backup delivers a full-featured platform for automatic backup and quick restoration of all your company's Office 365 mail, Microsoft Teams Chats, SharePoint sites, and OneDrive for Business data. Progent is a certified Altaro partner and offers ProSight Data Protection Services (DPS) O365 Total Backup to provide end-to-end management services for Altaro's O365 back/restore product. ProSight Data Protection Services Office 365 delivers a low-cost backup-as-a-service (BaaS) alternative that protects O365 apps against data loss caused by human or software error, malevolent deletion, and cyber assaults such as ransomware. To learn more, see ProSight Data Protection Services Altaro O365 Backup solutions.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware SRM.

Microsoft Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange Server 2010 consultants can help you to manage and troubleshoot your existing Exchange 2010 Server environment or give you access to the expertise of certified Exchange Server 2016 professionals and Exchange Online consultants to help you assess the value of migrating to a modern release of Exchange that offers quick ROI by increasing your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and integrating your key communications technologies.

Citrix XenServer Virtualization Consulting
Progent's Citrix certified XenServer consultants can help your company to understand the strategic benefits of XenServer and other Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your current XenServer environment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have become increasingly complex. In addition, most small business computer networks include software and hardware from dozens of different manufactures. All this makes network integration and maintenance increasingly challenging. It is unfeasible for even the most experienced engineer to have in-depth familiarity in all facets of information technology, or broad practical experience in the enormous range of hardware and software brands, versions, and revisions that small companies incorporate in their IT networks. Progent follows a team methodology to network support and relies on application experts to bring in-depth skills when needed to fix the most intractable problems effectively, at the lowest cost to you.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting services to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Microsoft Exchange Server 2013 Migration Consulting
Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect key areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can provide online or onsite expertise to help you manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2019 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

Contact a Progent Network Consultant
To learn how you can get in touch with a Progent computer support expert for online or on-premises expertise, phone 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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