For small company computer networks located anywhere in the state ofConnecticut, Progent's Microsoft and Cisco qualified professionals can deliver phone support and remote troubleshooting to resolve your computer network issues fast and cost effectively. Progent has developed enterprise-grade skills, sophisticated tools, and support databases to troubleshoot and repair computer network problems without the cost and time delays associated with in-person technical service calls.

If yourConnecticutbusiness is located beyond the larger metropolitan areas such asBridgeport, New Haven, Hartford, or Stamford, your local computer network support choices may be limited in technical capability, or unavailable during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical projects for a extensive range of clients. This means you obtain not only the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to assist with cost effective network solutions.

SharePoint 2019 and SharePoint Online Expertise
SharePoint Server 2019 offers much of the modern look and feel drawn from SharePoint Online, serving as a transitional release between the traditional UI of SharePoint 2016 and the new SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based infrastructure into a seamless information management solution. To find out more, visit SharePoint 2019 Server planning and deployment support.

Cisco Unified CM and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, is the core of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express (CME) provide a modern IP-PBX by integrating with unified messaging applications like Unified CM IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can help with any facet of CUCM setup and debugging in areas that include integrating VoIP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Microsoft Dynamics NAV Consulting
The most recent edition of MS Dynamics NAV ERP includes powerful innovations including Personalized Role Centers, enhanced management information and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP professionals offer custom programming, integration and debugging support to enable your company to get the most from MS Dynamics NAV. Progentís consultants can assist you to connect Microsoft Dynamics NAV to other systems and applications. Also, Progent can assist your organization to create and utilize data warehouses so you can improve your understanding of your business, attract additional clients, expand your marketing strategies, and build productive partnerships.

Consulting and Troubleshooting Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade smoothly from legacy releases of VMM, develop processes for building and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities such as Storage Replica and Shielded VMs. Progent's hypervisor experts can provide advanced Windows Hyper-V consulting and VMware vSphere support.

Citrix Virtual Desktop Support Services
Progent's Citrix-certified desktop virtualization consultants can assist you to plan, implement, administer, and troubleshoot a virtual Windows desktop and application delivery and management solution by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can help your organization to manage and support a remote datacenter that features high uptime, advanced security, and fast recovery. Progent can also assist you manage and support additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento can be used for testing mission-critical applications, creating cost-effective migration methodologies, evaluating and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble proper test systems, the lab reduces capital costs and technical risk while keeping vital network initiatives on schedule.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable and more secure Active Directory implementation. Both versions also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. To find out more about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Power BI Solutions
Progent's Power BI experts can help you to plan, install, maintain, enhance or troubleshoot your Power BI solution. Progent's database experts can assist you to organize your target data for Microsoft Power BI visualizations. Progent can show you how to implement and administer a local, cloud, or hybrid environment for Power BI. To learn more, see Progent's Power BI consulting services.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Security Vulnerability Assessment for Small and Mid-size Businesses
Progent has put together two low-cost service packages designed to allow small businesses to get an objective security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, a security expert runs an extensive test of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from a secure machine within your firewall to evaluate the risk to inside threats. The two security inventory services are set up and executed from a secured remote site.

Palo Alto Networks Firewall Planning and Integration Services
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity solution that extends across your data center and cloud-based resources and guards all users at any location with any endpoint device. To learn more, visit Progent's Palo Alto Networks firewall planning and integration consulting.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed hardware storage device built by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help your business to design, configure, operate and troubleshoot a BDR solution based on Barracuda Backup. For more information, go to Barracuda Backup and disaster recovery consulting and management.

Remote Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software solution that monitors the reliability, performance and security of your IT system and identifies problems before they can disrupt your system. To give you more understanding about the performance and stability of your system environment, Progent can help you integrate and manage popular network monitoring tools based on Linux.

Get in Touch with a Progent Network Support Expert
To learn how you can access a Progent computer support expert for online or onsite expertise, phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Progent can help you to design and implement an efficient migration from a UNIX-powered information environment to a network powered by Windows and suited for supporting Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application experts can help you guard your information and minimize productivity discontinuity by developing an effective transition strategy that preserves your existing assets in UNIX application and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of current infrastructure, transition planning and validation, Microsoft Exchange migration expertise, data and application software porting, and server and mass storage migration and economization.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your company a significant competitive advantage. SQL Server features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.

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    NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery between sites that are as far as 185 miles (300km) away from one another. Progent's team of veteran IT consultants can assist you to plan, configure, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster DR system to prove compliance with information assurance standards and regulatory mandates.

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    Microsoft Mac Office allows Apple Macintosh users to run the world's most popular business programs. Progent's Apple-certified Mac experts can show you how to set up Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who run Microsoft Windows. Progent's engineers have expertise with both Apple Macintosh and Windows technology and can support environments that mix Mac with Windows systems with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows users.

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    Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of performance that IT security professionals are expected to master. CISM provides executive management the confidence that consultants who have qualified for their CISM credential possess the background and knowledge to provide efficient security management and consulting consulting.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the versatility to evolve with your changing business needs. Progentís Cisco-Certified network consultants are familiar with Ciscoís comprehensive line of hardware and software targeted at preventing data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small organization's servers in a solution that gives the highest level of dependability and scalability and is also easy to migrate to any data center. ProSight Virtual Hosting and management services are built on mature virtualization architectures that enable small and midsize companies with mixed- platform environments to save significantly on the costs of capital investments, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.

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    Progent's UNIX platform support experts provide small and mid-size companies and developers support for managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad range of expertise offers you a convenient one-stop source to show you how to build and manage a protected and robust cross-platform connectivity and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent offers nationwide online technical support and troubleshooting services for companies who operate macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft technology. Progent's experts offer Apple macOS and OS X clients a variety of services such as desktop assistance, migration to the latest edition of macOS from other earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad integration and management, or migrating to iCloud services. Online technical support provides optimum return for your IT budget by protecting user efficiency and limiting the hours billed for network repair services. Sophisticated remote access tools and skilled service specialists and engineers combine to enable Progent to solve most network issues without squandering time and expense by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of phone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA certified security professionals to assist you with the toughest system problems.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, tune your network for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security strategy, automate IT administration, help with creating applications, and generate and validate a DR/BC plan.

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    Progentís Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP. Dynamics GP is a financial and ERP package built, like all Microsoft financial tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you are able to license only the capability you currently need, with the ability to expand users and increase functionality when necessary. Progentís Dynamics GP/Great Plains consulting engineers can show you how to install, customize and manage the latest version of Dynamics GP or migrate smoothly from an older version.

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    The Help Desk Call Center support model adopted by Progent's Technical Response Center gives small organizations an efficient alternative to dependence on freelance consultants by offering broad technical knowledge shared by multiple support groups, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for solving the most complex problems, service consistency and reliability, quick follow-up overseen by veteran IT service administrators, a variety of easy-to-use mechanisms for initiating support tasks, and excellent process visibility made possible by trouble ticket tracking and available through a web-based portal.

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    For small and midsize organizations, network security and regulatory compliance can be too complex to master yet too risky to overlook. The largest largest enterprises have been hacked, and the top cloud service providers have occasionally been knocked out. It looks like there's nowhere to hide. Progent makes it economical for small and midsize companies to carry out vital IT security tasks effectively by offering the advantage of billed time to the nearest minute without any minimum billing for online support. This means you can have the help of a seasoned information expert to provide just the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a complete security strategy.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, designing or validating disaster recovery strategies, resolving compatibility problems, and building training systems for new technologies. For Progent clients who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical IT initiatives on schedule.

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    E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard handles the protection and administration of corporate email by offering constantly improved spam and virus filtering, policy administration, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis utilities as well as outgoing email testing to let you troubleshoot your email environment and specify and enforce company security policy.

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    Progent's Cisco Jabber consultants offer online or onsite expertise to help businesses of any size to design, implement, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for the products, technologies and services that go into building an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration solution.

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    Progent offers several essential types of Help Desk services including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your clients instant access to a reliable support resource with years of experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a solid contributor to business productivity. Progent's goal is to fix rather than simply record problems.

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    Progent is among the most qualified information technology support companies for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive all the advantages of Exchange Server 2000 for common situations such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server administration.

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    Progentís Microsoft-certified experts provide small and mid-size companies enterprise-level consulting services for Systems Management Server and Configuration Manager, Microsoft's standard tools for change and configuration automation. System Center Configuration Manager 2007 is the new name for the change management solution previously called SMS Server. System Center Configuration Manager 2007 offers a variety of new features to Systems Management Server including full automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager economically for streamlined operating system and application deployment, security patch administration, application tracking, and licensing compliance. Progent's consultants can also assist your company to migrate smoothly from SMS Server to System Center Configuration Manager 2007.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 delivers major improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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    Progent provides a variety of network support bundles for small organizations. These IT outsourcing and network monitoring services are built around the proactive problem handling abilities of Operations Manager, a next-generation network and system management product that monitors the reliability, throughput, and security of your information system and identifies potential problems before they can bring down your system. With Progent's economically priced IT support packages, small companies can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package.

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    Progentís certified consultants provide small and medium size companies enterprise-grade consulting support for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for change and configuration automation. Configuration Manager 2007 is Microsoft's new name for the update management solution formerly called Systems Management Server. Configuration Manager 2007 provides a variety of enhancements to Microsoft Systems Management Server 2003 including comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and boot image management. Progentís certified consulting professionals can help you use Systems Management Server or Configuration Manager 2007 economically for streamlined OS and application installation, security patch control, application tracking, and licensing compliance. Progent's consultants can also assist you to move smoothly from SMS Server to Configuration Manager.

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