For office computer networks located throughout the state ofConnecticut, Progent's Microsoft and Cisco authorized professionals can deliver remote phone assistance and remote troubleshooting to fix your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, software utilities, and support knowledge bases to identify and resolve computer network problems without the cost and time delays associated with on-site technical service calls.

If yourConnecticutsmall business is situated beyond the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local network systems support options may be limited in expertise, or unavailable during urgent situations. This can result in a network that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís team of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical projects for a varied range of customers. This means you get not only the technical know how needed for the task, but an expert with field proven methods for applying that expertise to provide affordable network solutions.

Unified Communications Manager and Unified CM Express Consulting
Cisco Unified Communications Manager, previously known as CallManager, operates as the core of Cisco's collaboration portfolio. CUCM and Unified Communications Manager Express offer a borderless IP-PBX solution by integrating with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any aspect of Unified CM support and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing UCS server failover solutions for high availability, and integration with Exchange Server and Skype for Business.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help your organization plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

Planning and Configuration Consulting for Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support services to assist organizations of all sizes to plan, install, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device. (See Meraki switches integration.)

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Broad and Deep Experience with Business Networks
Progentís team of over 100 network experts means customers benefit from the leverage of more than 1,000 years of cumulative background and shared knowledge to resolve the most difficult network issues. Progentís certified network engineers have the know-how to find solutions fast and deliver them cost effectively.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager and VMware NSX.

Planning and Configuration Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts offer Cisco Aironet wireless AP configuration support and Cisco wireless controller consulting so you can benefit from the IEEE 802.11ac Wave 2 WiFi standard to get three times the performance for your wireless LAN while expanding the coverage.

Consulting and Support Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have over 10 years of experience designing, deploying, enhancing and repairing SCOM solutions and can provide organizations of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix critical issues detected by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager expertise to assist you to migrate cost-effectively from Operations Manager 2016 to SCOM 2016.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid environments that combine Office 365 and on-premises installations of Exchange. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help you with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and within budget. For more information about Progent's online consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

SQL Server 2019 Integration Consulting Expertise
Progent's Microsoft-certified SQL Server 2019 consultants can help you to assess the business case for migrating to SQL Server 2019 and can deliver rapid online or on-premises access to experts in system planning and integration, software programming, database administration, and network security. To learn more, refer to SQL Server 2019 migration consulting.

Talk to a Progent Computer Consultant
To learn how to contact a Progent network consultant for remote or on-premises assistance, call 1-800-993-9400 or go to Remote Network Support.

An index of content::

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    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware.

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    Progent's Windows consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and onsite evaluation and upgrade services for Windows 10 offered by Progent include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker connectivity, security and compliance, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and end users, and post-migration consulting support.

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    Progent's certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of any size to design and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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    Small to mid-sized companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Certified IT support experts. With Progent's economically priced network service programs, small and midsize organizations can select a simple Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports Operations Manager 2007 to provide small company information systems world-class availability, protection, and productivity.

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    Progent is looking for a range of full-time employees such as motivated Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE certification; and specialists in advanced network architecture with experience in mobile connectivity, wireless networking, high-availability environments, disaster recovery solutions, data preservation, and VMware technology. Progent is also hiring workstation support technicians, off-site service professionals, and CISSP or CISM certified security consultants. Progent is also seeking veteran managers who can perform efficiently in Progent's dynamic, virtual office model. Progent contracts freelance professionals who have in-depth knowledge and field experience in important IT topics outside Progent's main technical focus. Progent's Experts Team includes freelance consultants who offer consulting and programming services for strategic solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess specialized knowledge of popular platforms such as Linux, Apple OS, or Solaris, or offer world-class help in areas such as telecom, web site development, EDI, web commerce, or dbm programming. Independent consultants premier by us coordinate with Progent's full-time consultants to provide end-to-end IT services for small company networks.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progentís Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include a full featured application-layer aware firewall that can protect your business network from attack by external and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can elude traditional firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft consultants can help you to deploy Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront TMG.

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    Progent's Microsoft-certified relational database developers can provide small and midsize businesses remote support for leading RDBMS products including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and configuration, application design and coding, management support, replication solutions, capacity planning, tuning, data migration, information security, backup/restore systems, problem solving, and webinar training.

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    System Center 2016 Operations Manager is designed to ensure consistent performance and maximum availability for key workloads by providing unified, mixed-platform monitoring of IT infrastructure deployed throughout local datacenters and cloud environments. Progent's consulting group offers world-class online and onsite expertise to help organizations of any size to design, implement, optimize, enhance and repair SCOM 2016 solutions. Progent can assist your company to migrate to SCOM 2016 from older releases of Operations Manager or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also help you expand your SCOM 2016 scope to include resources based in public clouds including Microsoft Azure and Amazon AWS.

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    Cisco's Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the provisioning and control of Wi-Fi APs, tuning wireless performance by limiting the effect of RF congestion, improving Wi-Fi uptime with rapid failover, and strengthening data security by detecting cyber threats and filtering network traffic according to user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller solutions.

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    Progent's ProSight Virtual Hosting service offers advanced virtual server architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing solution that enhances network availability and security, eliminates management distraction, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have all of its software platforms and critical application servers supported within a safe and reliable data center on a fast, non-stop virtual server set up and supported by Progent's network service experts.

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    Email Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a regular Postini license, you can still get access to Postiniís Perimeter Management technology via Progentís E-Mail Guard spam filtering and virus protection service program. Progentís expert e-mail protection professionals can show you how to devise an email safety plan that includes spam filtering and virus defense technologies and policies.

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    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain the full benefits of bringing intelligence to their IT infrastructures. Cisco's switching technology makes it possible to deploy capabilities that make your network infrastructure highly available to handle time-critical requirements, expandable to support growth, safe enough to protect restricted data, and capable of prioritizing and managing all traffic to optimize network operations. Progent's CCIE and CCNP certified engineers can show you how to pick out and deploy Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security consultants can help you develop a comprehensive security policy and set up Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    Microsoft SQL Server 2016 introduces significant improvements in speed, capacity, security and compliance, availability, BOYD integration, and integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite support to help businesses of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and SCOM.

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    important characteristics of Microsoft Dynamics GP software include a modular design that lets you buy just the functionality you require, a standardized foundation based on Microsoft technologies to safeguard your investment and provide a highly integrated environment, advanced reporting capabilities that allow you to track all operations, income and expenses and sales trends, integration with Microsoft Office to speed access to business information, the ability to integrate data from virtually any database or workstation application into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create custom programs. Progent can show you how to set up and support a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP support professionals to help you turn the advanced features of Dynamics GP accounting into a high-value business management solution.

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    Office 365 is Microsoft's growing suite of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are available in a variety of subscription plans intended for markets ranging from students and home offices to global enterprises. Progent offers quick and easy online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and manage hybrid networks that seamlessly combine local and cloud resources.

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    If your company does not need urgent remote help but you think you will need assistance with your information system in the near future, you can save time and expenses and guarantee that the right expertise will be ready when you require it by contacting a Progent sales specialist and registering as a client. For details, phone 800-993-9400 or email

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    Progent offers IT support for mid-size companies with 100 to 250 network users. The mid-size business or work group has traditionally been an overlooked segment of the market for network consulting services. The overhead and support delivery models of large third-party support firms make them too costly for the ordinary small business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an information network whose complexity and capability are often similar to the networks of much larger enterprises. Progent's service delivery model, which takes great advantage of online service, virtual network infrastructure and 24x7 server monitoring, significantly reduces the network maintenance costs of an SMB while offering the mid-size company with big-company service from professional, world-class experts knowledgeable in a broad array of small business network solutions. If your medium size organization or small business is looking for levels of IT support needed by a mid-size office without budgeting enterprise costs, call Progent.

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  • Award Winning Consulting Services External Network Security Inventory
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    Progent provides small businesses two specially designed network security evaluation scanning packages that provide, at a set fee, remotely administered scans of your network security profile which are analyzed by certified information security engineers who assess the results of the remote scan, present objective summaries of your current network security, and make suggestions for remediation. Progent has developed two complementary security inventory packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while providing enterprise-quality evaluations of your network's exposure to assault.

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    Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and repairing Microsoft SCOM solutions and can provide companies of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and customize SCOM 2012 management packs based on best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical issues uncovered by SCOM 2012.

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