For small office computer networks located in the state ofConnecticut, Progent's Microsoft and Cisco certified consultants can deliver phone help and troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to diagnose and repair computer network problems without the high cost and delays normally associated with on-site service dispatches.

If yourConnecticutorganization is situated beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your local network support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to deliver efficient network solutions.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Software Update Management Solutions
Software update management entails installing software or firmware updates to operating systems and applications, servers and endpoints, peripherals like printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and health monitors. Prompt and properly managed patching maximizes cybersecurity, regulatory compliance, uptime, and functionality. Sporadic software update management can result in security gaps, compatibility issues, sluggish or erratic performance, excessive offline stretches, or loss of important features. Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. For more information, visit Progent's software update management services.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop solutions reduce the work required for network managers to set up software programs so they are consistent across a corporate workforce, offer the power to control rights to business data, and enable fast deployment of new or upgraded desktops. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client access, improves performance, tightens security, centralizes administration, and provides an almost seamless user experience. Progent's desktop virtualization consultants can assist you to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure pilot and production environments, optimize your system architecture to support virtualized desktops efficiently, evaluate and resolve security problems, and educate your IT administrators to utilize best practices to achieve a fast ROI from client virtualization.

Cisco Firepower Series Firewalls Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized management of modern security features such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that include branch offices, data centers, and cloud resources. For details about Cisco's Firepower family of Next Generation Firewalls (NGFWs), visit Cisco Firepower firewalls consulting experts.

Citrix Desktop Virtualization Support Services
Progent's Citrix virtual desktop consultants can assist you to design, implement, administer, and troubleshoot a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist you to manage and maintain an off-site datacenter that offers high availability, advanced security, and fast disaster recovery. Progent's Citrix technology experts can also help you with other virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Juniper and NetScreen Consulting Services
Progent's Juniper-authorized network consultants can assist you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated devices to current releases. Progent's Junos OS consultants can provide support for Juniper's premiere network operating system to enable your business to streamline the management and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you maintain networks that incorporate a mix of Juniper's OS platforms.

Network Consulting Services for Small Governments
Progent has a long background providing a full-spectrum of remote IT support and urgent repair services to local governments and school districts across the U.S. Progent is one of the industry’s pioneers in providing expert remote IT consulting and has provided network support to organizations in every state. Progent's online IT consulting for local governments saves travel expenses and solves problems more quickly than on-premises support.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out about Progent's complete ProSight family of value-priced managed services for small and mid-size organizations.

Temporary IT Staffing Services
Progent's temporary staff augmentation services enable organizations to meet the need for network support personnel without dealing with the costs and hassle that come with identifying and recruiting experienced technical workers and without increasing your permanent workforce. For details about Progent's short-term IT staffing services, see Progent's short-term IT staffing services.

Complete Reporting of Services
Progent provides full and meaningful reports of all support activity to make sure clients do not feel “captive” to their IT service organization. Progent sends email accounts of support activity immediately after completion of each support interaction, and also encloses a printed copy along with monthly invoices. Complete IT support documentation makes it easier for customers to transfer to a new support provider or take on increased service duties internally. Complete service documentation also give IT managers the visibility required to assess the quality of support services and produce better informed network expense projections.

Microsoft Azure Integration Consulting Services
Progent's Azure integration experts can help you with any phase of Azure cloud migration such as needs definition, readiness evaluation, system design, pilot testing, deployment, automated management, performance optimization, license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist you to create a hybrid environment that transparently integrates physical datacenters with Azure-based services.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

Microsoft Windows 11 Solution Planning and Migration Expertise
Progent's Microsoft-certified Windows 11 experts offer a range of services to support Windows 11 such as Microsoft 365 solutions, mobile management, at-home workforce access, security and compliance, centralized provisioning, and Help Desk services. Progent can also assist you to create and implement an efficient upgrade from Windows 10 to Windows 11. For more information, see Microsoft Windows 11 solution design and migration expertise.

SQL Server 2019 Migration Consulting Expertise
Progent's certified SQL Server 2019 experts can help you to assess the business case for migrating to SQL Server 2019 and can provide fast remote or onsite contact with consulting experts in solution design and deployment, software programming, database administration, and network security. To find out more, see SQL Server 2019 integration consulting expertise.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The new Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Contact a Progent Network Support Expert
To learn how to access a Progent computer support expert for online or on-premises help, call 1-800-993-9400 or visit Online Computer Support.



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    Progent’s Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise collaboration platform that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint provides a central spot for your employees or customers to access, organize, share and interact with useful data, files, and software and to communicate with other people. Microsoft SharePoint enables faster and more intelligent decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and major tasks with the information they’ve developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint experts can assist your organization to manage your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's certified Windows Server 2000 experts offer network support and IT consulting services for the entire line of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, update, and troubleshooting services include network planning, deployment, project management, on-site and off-site technical support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent offers affordable remote and on-premises support to help organizations to move any part of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's state-of-the-art machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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    Progent's proven ransomware recovery experts can help you to rebuild a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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    Progent has been providing SharePoint consulting services since the first SharePoint product was published more than a a dozen years, and Progent has the scope of technical knowledge to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in individual tasks associated with your SharePoint 2013 deployment.

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    Progent can provide affordable online and on-premises consulting to assist companies to move any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and hardware expense and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point consultants offer affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Progent can provide affordable remote consulting to help companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security strategies.

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    Medium-size companies can enjoy all the advantages of Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier IT support experts. With Progent's affordably priced IT support packages, medium-size businesses can choose a simple co-sourcing package based on Operations Manager 2007 with network monitoring, automated warnings, in-depth reporting, Help Desk Call Center, and online troubleshooting. For businesses with line-of-business applications who need non-stop networking, Progent offers a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide mid-size company information systems world-class reliability, protection and productivity.

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  • Microsoft SQL 2008 Server Consultants
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    Progent's Microsoft-Premier SQL consultants can provide an array of support services to assist small and midsize companies to design, deploy, manage, and troubleshoot MS SQL 2008 solutions so that they receive the maximum competitive advantage from this state-of-the-art RDBM platform. Also, Progent offers consulting expertise for system infrastructure, enterprise-wide protection, and software development to increase the business benefit of your information network.


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