For office computer networks located throughout the state ofConnecticut, Progent's Microsoft authorized professionals can provide phone help and remote troubleshooting to repair your computer network problems quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the high cost and delays associated with onsite service visits.

If yourConnecticutcompany is situated beyond the larger metro areas such asBridgeport, New Haven, Hartford, or Stamford, your local computer network support choices may be limited in technical expertise, or not available during urgent situations. This results in a office network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent's team of network professionals average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with proven methods for applying those skills to assist with efficient network solutions.

Desktop Consulting and Support Services
Progent offers a broad array of affordable services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 11 planning and deployment support, Windows 10 planning and migration assistance, Microsoft Windows 8.1 support, Windows 7 technical support, MS Office and Microsoft 365 integration and training, and 64-bit computing upgrades.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network. Read about Progent's complete ProSight line of low-cost network monitoring and management services for small organizations.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring (ASM) service is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools from SentinelOne to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn about the entire ProSight series of value-priced outsourced network management services for desktop and mobile endpoints.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security managers are required to learn. It gives business management the confidence that consultants who have qualified for their CISM credential possess the experience and capability to provide effective cybersecurity management and support services.

Unified Communications Manager and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, originally known as CallManager, operates as the center of Cisco's collaboration portfolio. Unified CM and Unified CM Express (CME) offer a modern IP-PBX by integrating with apps like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM consultants can help with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

SonicWall-certified Firewall Consultants
Progent's certified SonicWall firewall experts can help you deploy, manage, and tune SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and design protection into your corporate practices. For more information, visit SonicWall-certified firewall consultants.

WatchGuard Firewall Integration Expertise
Progent's WatchGuard experts can help you deploy WatchGuard Firebox Firewall security gateways that fit your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, visit WatchGuard firewall configuration expertise.

Progent's Integration Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.

Network Security Defense Expertise for Teleworkers
Progent can help small and medium-size businesses to configure cybersecurity defense solutions and provide cleanup services to support remote workers. To find out about Progent's cybersecurity defense solutions for at-home workers, go to cybersecurity defense services for an at-home workforce.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology consultants can provide advanced remote and on-premises support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small or midsize businesses and campus networks to enterprise data centers and public clouds. Progent can assist you to deploy Cisco's continually evolving switch technology to achieve the speed, expandability, uptime, virtualization, data protection and manageability needed by your organization. To learn about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. To find out about Progent's consulting and support for Cisco's Nexus line of switches, refer to Cisco Nexus switch consulting and support services. For details about Progent's support for Meraki switches, see Meraki switches configuration and management.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE integration experts can help you to design, integrate, manage, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable remote or on-premises support to help companies to move smoothly to a productive communications environment that offers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

Migration Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business consultants offer remote and on-premises expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help your business to design a local, cloud or hybrid topology; interface Skype for Business with SQL Server, Exchange Server, SharePoint Server and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified data security experts can assist you to design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory standards. Progent can also advise you how to create a hybrid cloud solution that combines self-hosted Microsoft Skype for Business with the cloud platforms Skype for Business Online or Teams.

Windows Server 2012 R2 Migration and Support
Progent's certified Windows Server 2012 experts can help you to manage your Windows Server 2012 environment or move from Windows Server 2012 R2 to a modern release of Windows Server. If you want to move to Windows Server 2019 or Windows Server 2022, Progent can help you to develop test environments and rollout plans; tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments; educate your IT management, staff; develop an enterprise-wide security strategy; automate network administration; assist with application development; and generate and validate a disaster recovery/business continuity plan.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer support expert for online or on-premises assistance, call 1-800-993-9400 or visit Online Computer Help.



An index of content::



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    Progent's Cisco CCIE wireless infrastructure experts offer online or on-premises configuration and troubleshooting services to assist you to design, implement, update, optimize, administer and debug Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet Wi-Fi access points to work with your specific workplace design, construction, and anticipated network traffic.

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    Progent offers two low-cost service packages intended to enable small companies to receive an independent network security assessment from a certified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from beyond your firewall to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from an authorized computer inside your company firewall to assess your exposure to inside attacks. The two security inventory packages are configured and run from a protected external site.

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    Progent's Symantec experts can help you maintain legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to more recent firewall/VPN solutions. Progent can also help you design and execute a complete security plan that can include firewall/VPN appliances and utilities, outsourced security and virus protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single resource for on-going technical support, maintenance, education, and security consulting.

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    Progent's Microsoft certified consultants offer small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver important software rapidly and reliably to specified workers, lower software costs and stay compliant by determining patterns of usage, enhance Windows security by improving your awareness of vulnerability and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently exploiting the administrative capabilities built into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset monitoring management including software and hardware inventory.

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