For business computer networks located anywhere in the state ofConnecticut, Progent's Microsoft and Cisco certified technical team members can provide remote phone support and troubleshooting to resolve your computer system issues fast and cost effectively. Progent has acquired world-class expertise, software utilities, and support databases to identify and resolve IT problems while avoiding the cost and delays associated with onsite technical service dispatches.

If yourConnecticutsmall business is situated outside of the larger metropolitan areas such asBridgeport, New Haven, Hartford, or Stamford, your nearby network systems support options may be limited in technical capability, or not available during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical competency needed for the task, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.

SonicWall Firewall Integration Consulting Services
Progent's certified SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall security gateways into an end-to-end security plan and design protection into your business practices. For more information, see SonicWall firewall consulting services.

Consulting and Support Expertise for System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from legacy versions of VMM, design processes for building and installing VMs and hosts, implement fault-tolerant scale-out clusters, connect your datacenter resources with public cloud services, set up virtual switches, write and refine PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's certified virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi support.

Android Phone Integration
Progent's Android smartphone and tablet integration expertise have extensive experience providing remote and onsite support for organizations of all sizes who want to integrate Android phones and tablets into their information networks so that users can be productive from anywhere. Progent has the breadth of skills to resolve technical issues that involve multiple vendors and that represent a mix of older and up-to-date information technology. Progent offers affordable remote technical support to help you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to resolve particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT initiatives on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training to show you how to manage and operate Android phones and tablets efficiently.

Power BI Integration Consulting
Progent's Power BI experts can help your business to plan, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent can also assist you to organize your source data for Microsoft Power BI visualizations. Progent can show you how to build and administer a local, cloud based, or hybrid network model to run Power BI. To learn more, visit Progent's Power BI integration services.

Microsoft Teams Planning and Integration Experts
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's premier cloud platform for real-time conversation and cooperation. Progent's Microsoft Teams consultants can assist you to design an upgrade to Teams from Skype for Business and install, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service network consulting and support organization like Progent as opposed to a freelance consultant, your company is ensured timely availability of experienced experts when you require them. You no longer have to be concerned that sickness, classes, time off, or conflicting jobs with other customers will leave you with no support during an emergency.

Cisco Voice over IP Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco SRST solutions for survivability.

Progent is a Certified Microsoft Partner
Because Progent is a Certified Partner for Microsoft, each Progent engineer has access to the technical and educational resources required to deliver the best information technology support available. Progent's IT outsourcing, Call Center, Office 365 integration expertise, and software development services allow small business customers to benefit from the broad array of knowledge found in the IT departments of large organizations without the high expense and distraction of maintaining a self-sufficient in-house IT staff.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum level of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud hosting and management options are based on proven virtualization platforms that allow small companies with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility. Find out more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Linux Support and UNIX/Windows Integration
If your company network combines Linux technology with Windows, Progent can assist you to incorporate your servers into a cohesive system that allows all your platforms to coexist for simpler administration, transparent data exchange, high availability, high throughput, and tight security. If you are creating Linux based-software within an environment that incorporates Windows-based servers, workstations, and application software, Progent offers comprehensive outsourcing that allows you to concentrate on your area of expertise.

Stealth Penetration Testing
Stealth intrusion checking is an important component of any overall IT system security plan. Progentís security professionals can run extensive stealth intrusion security tests without the knowledge of your company's in-house IT staff. Unannounced penetration checking shows whether current security defense tools such as intrusion detection alerts and event log analysis are correctly configured and consistently observed.

Security Vulnerability Scanning for Small and Mid-size Businesses
Progent offers two ultra-affordable service packages intended to enable small businesses to receive an independent security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, an engineer administers an extensive test of your IT infrastructure from beyond your firewalled perimeter to uncover possible risks in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer within your company firewall to assess vulnerabilities to internal attacks. The two security inventory packages are set up and executed from a secured external location.

Cybersecurity Defense Services for an At-Home Workforce
Progent can assist small and mid-size businesses to install cybersecurity defense systems and provide response services for a remote workforce. For information about Progent's cybersecurity protection solutions for a remote workforce, refer to security protection expertise for remote workers.

Microsoft SQL Server Software Development
Progent's SQL Server developers can assist your organization to build and maintain applications based on Microsoft's SQL Server RDBMS. Progent follows leading lifecycle management practices to create efficient, easy-to-manage SQL Server applications and is able to team with a client's IT staff to deliver projects in a timely and affordable manner. Progent for can assist you to build SQL Server solutions by offering a wide range of consulting support services including requirements analysis, database modeling, ETL development, T-SQL programming, software installation, storage management, performance tuning, backup/recovery, clustering and virtualization, reusable schema, synchronization solutions, security and compliance, and disaster recovery/business continuity planning.

Get in Touch with a Progent Network Support Expert
To learn how to access a Progent network support expert for online or on-premises help, call 1-800-993-9400 or visit Online Network Help.



An index of content::



  • Network Security Scan Consultants
    External Security Inventory Services

    Progent has put together two low-cost service packages intended to enable small companies to receive an independent network security assessment from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security expert administers an extensive test of your network from outside your company firewall to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer executes a network scan from a secure machine inside your company firewall to determine vulnerabilities to internal attacks. The two security inventory packages are set up and executed from a secured external site.

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    Microsoft Teams work from home Services

    Progent can help you to plan an upgrade to Teams from Skype for Business and configure, manage, and debug a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small organization's servers in a solution that delivers the highest level of dependability and expandability and is also simple to move to any data center. ProSight Virtual Hosting and management options are based upon proven virtualization platforms that allow small and midsize companies with mixed- platform environments to economize significantly on the expense of capital equipment, system maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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    SQL Server 2014 includes significant enhancements in key areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services including planning, configuration, administration, troubleshooting, and application development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment.

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    If your business network mixes Linux technology with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that allows all your OS platforms to coexist for easy management, transparent dataflow, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux and Windows coexistence assistance offerings include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and repair, in-person technical support, and Help Desk support.

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    Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software by making it easier to install system images, control mobile computers, and run management tools. In addition to advising you about ways to cut management costs by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects that cover processes that Feature Packs are designed to streamline. Progent's adoption and update services can lower cost and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can help you define efficient processes and standards to manage PDAs and smart portable communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security strategy that includes policies, processes and IT products to keep your IT network protected.

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  • Cisco ASA Firewall with Firepower Support and Setup
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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist you to manage your current PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to plan, integrate, optimize, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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  • Consultant Hourly Cost Tech Consulting
    Microsoft Experts Consultant Rates Technical Support Group

    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

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  • Mac Phone-based Professionals
    Mac Remote Consulting

    Progent provides national online technical support and consulting services for businesses who run macOS and OS X environments or whose IT systems feature a combination of Mac and Microsoft Windows technology. Progent's experts offer macOS and OS X clients a variety of services such as desktop support, upgrading to the latest edition of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online network consulting provides optimum leverage for your information technology budget by extending user productivity and shortening the hours billed for network repair services. Sophisticated online support technology and skilled technicians and consultants combine to enable Progent to handle the majority of IT problems without wasting time and money by going to your site. In most of situations your network issues can be dealt with over the phone or through a mix of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network experts and CISA certified security specialists to assist you with the most challenging system issues.

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  • Amazon Marketplace Web Service Programmer
    Amazon Marketplace Web Service integration Design

    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.

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  • Computer Consultant Microsoft Exchange Configuration Exchange 2003 Server Upgrade

  • Technology Consulting Services Catalyst 6500 Switch
    CCIE Expert Certified Catalyst Switch IPv6 Support

    Progent's Cisco-certified CCIE experts can help you to configure, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist you to harden the security and compliance of Catalyst switches and move smoothly from outdated appliances to modern models.

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  • Nexus Switch LISP Consultants
    Support Nexus 5600 Switch

    Cisco Nexus switches are engineered to deliver the throughput, expandability, resilience, cloud readiness, capacity, security and ease of management required to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite consulting and troubleshooting expertise to help your business to create an efficient network topology, set up test systems to confirm your network design, deploy Nexus switches, define and enforce appropriate policies, perform security vulnerability assessments, set up proactive monitoring and alert systems, fully utilize resources by means of virtualization, analyze and repair switching and routing problems, optimize system performance, perform capacity planning, and take advantage of the powerful high-availability (HA) capabilities available for Nexus switches. Progent's consultants can also help you to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus platforms.

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  • ProSight Email Denial of Service Protection Specialist
    ProSight Email Guard Spam Filtering Services Consulting

    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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  • Clustering Windows Server 2008 Consultant
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    The clustering feature set incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and maintenance of server clusters that offer greater levels of system dependability, security, efficiency, and flexibility. New or enhanced capabilities include cluster verification, easier setup and installation, unified cluster management, redesigned cluster infrastructure for increased uptime, hardened security and quorum structure, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you assess the advantages of failover clusters, design and execute a deployment, train your network support staff to manage your cluster environment, deliver continuing consulting and support services, and produce and test a disaster recovery procedure.

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  • SQL Server 2017 Consultant Services
    IT Consultant Microsoft SQL Server 2019

    Progentís Microsoft certified professionals can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progentís SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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  • Windows and Linux Onsite Technical Support
    Windows and Linux On-site Support

    If your office network combines Linux technology with MS Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your OS platforms to run side by side for simple administration, transparent information exchange, high availability, superior performance, and strong security. Progent's UNIX/Linux and MS Windows integration assistance services include IT architecture configuration and service, support for Windows services for UNIX, remote server monitoring and administration, online technical support and troubleshooting, on-site technical support, and Helpdesk services.

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    E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard addresses the security and administration of company email by offering continually improved spam and virus blocking, policy management, content filtering, and protection against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools as well as outgoing email filtering to help you fix your e-mail system and specify and enforce company security policy.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

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    Progent can help your company to plan and implement a smooth migration from a UNIX-based information environment to a network powered by MS Windows and suited for running Microsoft's familiar office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to preserve your data and minimize productivity disruption by designing an effective transition plan that protects your existing assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of current environment, migration strategy and testing, Exchange migration support, data and application porting, and server and storage transition and consolidation.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.

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    Progent can help you in any facet of your migration to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, cloud-based or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.

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    Windows Enterprise Directory demands significant practical experience to integrate efficiently across a large corporation. Progentís Microsoft Certified consultants are experts in planning, deploying, and maintaining complex Enterprise Active Directory installations. Progentís areas of expertise with Windows Server Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up legacy legacy version configuration objects in online AD environments, and fixing unsuccessful installations of AD and AD-associated applications.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL administrator or software developer and can help organizations of any size to configure and manage MySQL within a reliable IT environment that offers high levels of speed, expandability, and security. Progent also has proven skill helping businesses migrate databases from Oracle to MySQL.

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    Progent's certified professionals can assist you to assess the benefits of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your network for local, multi-location, private or public cloud-based, and hybrid environments, train your IT management team, develop an enterprise-wide security strategy, automate IT management, help with creating applications, and build and test a DR/BC plan.

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    To see replies to frequent enquiries concerning being employed by Progent, go to Jobs at Progent Frequently Asked Questions.

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