For business network systems located within the state of Connecticut, Progent's Microsoft certified technicians can deliver online assistance and remote troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-grade expertise, advanced software tools, and support databases to identify and repair IT problems while avoiding the expense and time delays associated with in-person technical service visits. If your Connecticut company is located outside of the larger metro areas such as Bridgeport, New Haven, Hartford, or Stamford, your local computer network support options may be limited in expertise, or unavailable during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progent's team of field proven network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop technologies reduce the effort needed for network administrators to deploy applications so that they are standardized across a corporate workforce, offer the power to control rights to critical data, and allow quick installation of new or updated desktops. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure behind Remote Desktop Services simplifies desktop access, improves responsiveness, strengthens data security, unifies administration, and offers a nearly transparent client experience. Progent's desktop virtualization consultants can assist your company to evaluate the business benefits of Microsoft's virtual desktop solutions, set up test and on-line deployments, improve your system infrastructure to accommodate virtual desktops efficiently, assess and resolve security issues, and train your IT managers to follow best practices to achieve a fast ROI from desktop virtualization.

NetDocuments Support Services
NetDocuments is a cloud-based document management system designed for law practices. Progent can provide access to NetDocuments specialists who can deliver expert advice to assist your organization to design, configure, manage, tune, or debug a DMS environment powered by NetDocuments. For information about Progent's consulting expertise for NetDocuments, refer to NetDocs DMS consulting support.

Advanced Project Management Experts
For advanced project management assistance, Progent offers the services of senior IT professionals with years of experience as technology project managers for program development, information systems deployment, and business process re-engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide advanced management expertise to help enterprise clients to follow leading practices to ensure that development or deployment projects are successfully completed on time and on budget.

Ekahau-certified Wi-Fi Network Design Experts
Progent's Ekahau-certified Wi-Fi site design consultants can help you to plan, install, enhance, manage and troubleshoot a Wi-Fi network optimized for your environment. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF signal issues, Ekahau Insights for tracking the performance of multiple Wi-Fi networks, and Ekahau Capture to collect Wi-Fi packets with the Ekahau Sidekick appliance to assist experts to identify and repair difficult Wi-Fi issues.

Windows 8.1 Management and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can deliver a range of IT outsourcing and co-sourcing services to help companies of any size to support, manage, and repair IT systems that incorporate workstations, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help and Windows 11 deployment assistance.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring service is an endpoint protection service that utilizes cutting edge behavior machine learning tools from SentinelOne to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read about Progent's entire ProSight family of low-cost network management outsourcing services for desktop and mobile endpoints.

Broad Expertise in Microsoft's Popular Server Technology
Progent's group of network consulting experts can assist large businesses to architect, set up, and manage major rollouts of key Microsoft technologies by offering services like Active Directory and Azure Active Directory design, Exchange Server 2019 troubleshooting, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, SharePoint Server 2019 configuration, Microsoft SharePoint Server 2013 configuration, Microsoft Teams integration, Skype for Business Server maintenance, plus SQL Server 2019 database administration and Microsoft SQL Server 2016 migration. Progent has helped some of the world's largest organizations to integrate technology based on Microsoft servers and offers branch office support for enterprises with branch offices in major cities throughout the U.S.

Shared Help Desk Services
Progent's Co-managed Help Desk service allows your information technology group to split activity for Service Desk support transparently between your in-house support resources and Progent's extensive roster of IT service engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative IT support system built around ConnectWise Manage, the industry-leading PSA tool for administering IT service calls, issuing tickets, designating responsibility, tracking status, and producing management reports. The price for Level 1 support for Progent's Co-managed Help Desk service averages less than $18/user/month. For details, visit Progentís co-managed Help Desk services.

Stealth Penetration Testing Services
Stealth penetration checking is a key part of any comprehensive IT system security plan. Progent's security experts can perform extensive penetration tests without the knowledge of your organization's in-house IT resources. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident alerts and event log analysis are correctly set up and actively monitored. Progent can provide continuous autonomous penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, missing patches, and ill-advised product defaults can be combined by hackers into the multi-vector attacks common to the latest versions of ransomware. Learn more about Progent's Stealth PEN Testing Services.

Windows Server 2019 Migration Support
Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using an on-premises system architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with on-site Windows Server 2019. For details, visit Windows Server 2019 migration consultants.

Progent's Integration and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

Team Approach to Service and Problem Escalation
Information technologies have grown ever more sophisticated. At the same time, most small business computer networks incorporate software and hardware from many different suppliers. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most talented engineer to have in-depth knowledge in all aspects of computer technology, or broad hands-on experience in the enormous range of brands, versions, and updates that small companies incorporate in their IT systems. Progent follows a team methodology to network support and relies on subject matter specialists to bring high-level knowledge when needed to solve the most intractable technical issues effectively, at the lowest cost to your company.

Validation, Testing, and Optimization of Your Restore Processes by Altaro-certified Experts
Regular validation, testing, and enhancement of system restoration are crucial and often underappreciated requirements for proper disaster preparedness. In the event of a disaster such as a ransomware breach, these recovery drills can spell the difference between a short period of downtime and a life-or-death threat to a business. Progent's Altaro VM Backup consultants can help you to design a program for periodically verifying, testing, and improving your recovery procedures in order that you can keep your backup solution up to date and contain the damage of a disastrous event.

Cybersecurity Protection Expertise for At-Home Workers
Progent can assist small and medium-size businesses to set up cybersecurity defense systems and provide cleanup services to support teleworkers. To learn about Progent's cybersecurity protection services for remote workers, refer to endpoint device security defense services for an at-home workforce.

Talk to a Progent Computer Consultant
To see how you can contact a Progent computer consultant for remote or onsite expertise, call 1-800-993-9400 or go to Online Network Support.



An index of content::

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.

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    Progent applies no initialization charge and asks no retainer for services delivered during regular business hours. Progent's small granularity avoids large invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

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    If you are a network consultant with system support expertise, joining Progent and assisting Progent's clients will expand your skills via interaction with Progent's team of motivated, high-output consulting experts. Progent's focus on providing network consulting and computer help to small and midsize companies will give you the opportunity to consult closely with business leaders and add tangibly to the success of dynamic organizations. Also, Our virtual office network provides the most advanced tools for off-site service and wireless connectivity to help you to come up with fast fixes when you troubleshoot mission-critical issues.

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    Progent is a leading innovator in cost-effectively providing world-class IT help to small businesses. Progent's achievement in handling the network support needs of the chronically underserved small business market is the combined outcome of major technical and operational breakthroughs that have eliminated much of the traditional expenses out of managing IT support, added unprecedented technical expertise into the support system, and significantly accelerated the solution process.

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    Progent's Check Point firewall experts can show you how to design, integrate, and administer firewall environments built around Check Point Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you maintain legacy Check Point firewall models or migrate smoothly to Check Point's next-generation firewalls.

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    Progent's Juniper-certified network consultants can help your company to plan and implement Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and upgrade smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can offer support for Juniper's premier network control software to enable your business to streamline the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage environments that include a combination of Juniper's OS platforms.

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    Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's consulting experts under your own brand as a transparent extension of your IT services team.

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    Even if your business has a small computer services group and a limited technology budget, your information system can still have the same high availability and responsiveness that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk service to keep your vital network applications and hardware up and running.

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