For small office computer networks located in the state ofConnecticut, Progent's Microsoft and Cisco certified consultants can deliver phone help and troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to diagnose and repair computer network problems without the high cost and delays normally associated with on-site service dispatches.
If yourConnecticutorganization is situated beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your local network support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to deliver efficient network solutions.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight family of managed IT services for small and mid-size businesses.
Software Update Management Solutions
Software update management entails installing software or firmware updates to operating systems and applications, servers and endpoints, peripherals like printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and health monitors. Prompt and properly managed patching maximizes cybersecurity, regulatory compliance, uptime, and functionality. Sporadic software update management can result in security gaps, compatibility issues, sluggish or erratic performance, excessive offline stretches, or loss of important features. Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. For more information, visit Progent's software update management services.
Microsoft Virtual Desktop Help
Microsoft's virtual desktop solutions reduce the work required for network managers to set up software programs so they are consistent across a corporate workforce, offer the power to control rights to business data, and enable fast deployment of new or upgraded desktops. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's new VDI infrastructure behind Remote Desktop Services simplifies client access, improves performance, tightens security, centralizes administration, and provides an almost seamless user experience. Progent's desktop virtualization consultants can assist you to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure pilot and production environments, optimize your system architecture to support virtualized desktops efficiently, evaluate and resolve security problems, and educate your IT administrators to utilize best practices to achieve a fast ROI from client virtualization.
Cisco Firepower Series Firewalls Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized management of modern security features such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that include branch offices, data centers, and cloud resources. For details about Cisco's Firepower family of Next Generation Firewalls (NGFWs), visit Cisco Firepower firewalls consulting experts.
Citrix Desktop Virtualization Support Services
Progent's Citrix virtual desktop consultants can assist you to design, implement, administer, and troubleshoot a virtual Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist you to manage and maintain an off-site datacenter that offers high availability, advanced security, and fast disaster recovery. Progent's Citrix technology experts can also help you with other virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.
Juniper and NetScreen Consulting Services
Progent's Juniper-authorized network consultants can assist you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated devices to current releases. Progent's Junos OS consultants can provide support for Juniper's premiere network operating system to enable your business to streamline the management and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you maintain networks that incorporate a mix of Juniper's OS platforms.
Network Consulting Services for Small Governments
Progent has a long background providing a full-spectrum of remote IT support and urgent repair services to local governments and school districts across the U.S. Progent is one of the industry’s pioneers in providing expert remote IT consulting and has provided network support to organizations in every state. Progent's online IT consulting for local governments saves travel expenses and solves problems more quickly than on-premises support.
ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out about Progent's complete ProSight family of value-priced managed services for small and mid-size organizations.
Temporary IT Staffing Services
Progent's temporary staff augmentation services enable organizations to meet the need for network support personnel without dealing with the costs and hassle that come with identifying and recruiting experienced technical workers and without increasing your permanent workforce. For details about Progent's short-term IT staffing services, see Progent's short-term IT staffing services.
Complete Reporting of Services
Progent provides full and meaningful reports of all support activity to make sure clients do not feel “captive” to their IT service organization. Progent sends email accounts of support activity immediately after completion of each support interaction, and also encloses a printed copy along with monthly invoices. Complete IT support documentation makes it easier for customers to transfer to a new support provider or take on increased service duties internally. Complete service documentation also give IT managers the visibility required to assess the quality of support services and produce better informed network expense projections.
Microsoft Azure Integration Consulting Services
Progent's Azure integration experts can help you with any phase of Azure cloud migration such as needs definition, readiness evaluation, system design, pilot testing, deployment, automated management, performance optimization, license management, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to configure and troubleshoot firewalls and VPN tunnels so your users can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist you to create a hybrid environment that transparently integrates physical datacenters with Azure-based services.
Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
Microsoft Windows 11 Solution Planning and Migration Expertise
Progent's Microsoft-certified Windows 11 experts offer a range of services to support Windows 11 such as Microsoft 365 solutions, mobile management, at-home workforce access, security and compliance, centralized provisioning, and Help Desk services. Progent can also assist you to create and implement an efficient upgrade from Windows 10 to Windows 11. For more information, see Microsoft Windows 11 solution design and migration expertise.
SQL Server 2019 Migration Consulting Expertise
Progent's certified SQL Server 2019 experts can help you to assess the business case for migrating to SQL Server 2019 and can provide fast remote or onsite contact with consulting experts in solution design and deployment, software programming, database administration, and network security. To find out more, see SQL Server 2019 integration consulting expertise.
Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The new Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist you to design, configure, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Contact a Progent Network Support Expert
To learn how to access a Progent computer support expert for online or on-premises help, call 1-800-993-9400 or visit Online Computer Support.