For small company computer networks located in the state ofConnecticut, Progent's Microsoft certified consultants can deliver phone assistance and remote troubleshooting to solve your computer system issues fast and cost effectively. Progent has developed top-notch skills, advanced software tools, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with on-site technical service dispatches.
If yourConnecticutbusiness is located beyond the larger urban areas such asBridgeport, New Haven, Hartford, or Stamford, your nearby computer network support options may be limited in expertise, or not available during a crisis. This can result in a network environment that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís group of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a varied range of customers. This means you get not just the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to provide cost effective network solutions.
ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network. Learn about the complete ProSight series of low-cost network monitoring and management services for small businesses.
ProSight IT Asset Management for Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out about Progent's ProSight portfolio of managed IT services for small and mid-size organizations.
Infrastructure Consulting Services for An At-Home Workforce
Progent can help small and mid-size businesses to design, set up and debug the network infrastructure to support work-from-home employees. Areas of network infrastructure where Progent's experts offer support include safe and efficient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi network planning and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure consulting services for remote workers, refer to infrastructure consulting expertise for teleworkers.
NetDocs Expert Support
NetDocuments is a cloud-based document management system designed specifically for legal workflows. Progent offers the services of NetDocs consultants who can provide high-level advice to assist you to plan, deploy, administer, optimize, or troubleshoot a document management system environment powered by NetDocs. To find out about Progent's consulting services for NetDocuments, see NetDocuments DMS consulting support.
ProSight DPS ECHO Managed Backup and Recovery
ProSight Data Protection Services ECHO offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services ECHO automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out about Progent's complete ProSight portfolio of value-priced managed services for small and mid-size businesses.
Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
Collaborative Approach to Support and Problem Escalation
Computer technologies have become increasingly complex. At the same time, most small office computer networks incorporate solution from many different suppliers. This makes network integration and maintenance increasingly challenging. It is impossible for even the most experienced individual to have deep familiarity in all areas of computer technology, or broad hands-on experience in the thousands of brands, versions, and revisions that small companies include in their IT systems. Progent utilizes a team methodology to computer consulting and depends on subject matter experts to bring high-level knowledge when necessary to fix complex technical issues effectively, at the least expense to you.
If you need to revamp your company Web site, create internal Webs for functions such as HR or employee training, establish a powerful Web presence for a new business, or create world-class, database-driven web applications, Progent can provide talented and seasoned web designers and programmers. Progent's consultants can also assist your company to support your web solutions by designing and maintaining a secure, dependable server and communications environment that includes remote and mobile access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one classes for popular web site development tools. For data-intensive web sites, Progent offers the services of certified Microsoft SQL Server developers, Oracle programmers and database administrators, and MySQL consultants.
Co-managed Help Desk Services
Progent's Co-managed Service Desk allows your IT staff to divide responsibilities for Help Desk services seamlessly between your in-house network support staff and Progent's extensive pool of certified IT support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative IT service solution built around ConnectWise Manage, the industry-leading Professional Services Automation tool for managing IT support requests, generating trouble tickets, designating ownership, tracking status, and generating management reports. The cost for Level 1 support for Progent's Shared Help Desk service is typically below $18/user/month. For details, refer to Progentís co-managed IT Call Desk services.
Virtual compute, storage and networking techniques enable businesses to maximize utilization, simplify network administration, and improve workload continuity and security. operate several virtual servers on one actual processor. Common usage scenarios for virtualization are resource efficiency, inexpensive hosts for applications that only run on outdated OS software, and economical quarantining of software programming or testing environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server support. Progent can configure virtual machines to optimize performance, reliability and manageability while simultaneously lowering costs; suggest and test disaster recovery strategies that minimize productivity loss in the event of a major failure; and deliver continuing maintenance, repair, and engineering assistance as virtualization technology evolves.
Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn about Progent's complete ProSight line of affordable outsourced network management services for small and medium-size businesses.
Talk to a Progent Computer Consultant
To learn how to get in touch with a Progent network consultant for remote or onsite expertise, phone 1-800-993-9400 or go to Online Network Help.