Anchorage At Home Workforce Integration Support Partner
System Design, Implementation, Management and Troubleshooting Consulting Experts
Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Anchorage organization to select the right technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Anchorage, Alaska businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote work environment can be especially complicated if you must manage a combination of worker-owned hardware such as PCs and laptops, routers, and wireless appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and current technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and offers fast access to expertise for making necessary updates. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:
- VPN connectivity makes it possible to establish a secure tunnel for authenticated at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow a teleworker to view and interact with a data center PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers expert remote support for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
- Home Wireless networks, typically supporting an entire household and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can create performance and security issues. Progent can assist businesses to resolve these problems by delivering services like Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless access point setup assistance.
- Internet access solutions impact the speed and availability of connections between telecommuters and the corporate network. Mission-critical applications may require redundant Internet connections in case the normal connection breaks. Progent offers guidance for picking Internet service providers, picking sensible bandwidth and data volume bundles, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for At-Home Workers
Expanding the company phone system to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX platforms are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to plan or maintain a remote IP voice service that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses optimize their existing Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide as-needed deployment and troubleshooting expertise.
Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading technology companies enable online discussions, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many companies utilize multiple products to accommodate their various partners and clients. Progent can assist you to maintain your current conferencing ecosystem and optimize the experience of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video calling app for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help your business to optimize your network architecture to run them.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that deliver a consistent user interface for exchanging data and ideas across multiple sites and on a wide range of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange since their initial releases and can help your company to configure these critical collaboration products to maximize the productivity of your remote workers.
SharePoint uses web sites to promote collaboration and information delivery by providing policy-driven access to data, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to create protected web portals that allows at-home workers to see and update aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, visit planning and configuration consulting for Exchange.
OneDrive is Microsoft�s collaborative cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues can share them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows at-home workers to co-author documents. Revisions created offline are automatically synced when you go back online. For information about Progent's consulting services for Microsoft OneDrive, go to Onedrive configuration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers affordable online assistance for helping businesses to build, maintain and troubleshoot cohesive network models that include internal data centers, remote workers, branches, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, identity, and security.
Azure is a leading platform for public cloud services that allows you to use IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Azure offers more than 100 services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, see Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular family of business productivity applications and cloud services available by subscription. Microsoft applications and services are marketed in a selection of plans intended for customers ranging from individuals and households to major corporations. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. For details about Progent's expertise for Microsoft 365, see Microsoft 365 consulting expertise.
Exchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to create hybrid information systems. Progent's Exchange consultants can provide as-needed assistance to get you past tough IT roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers fast and economical online access to cloud integration experts who can help your business to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist you to use GCP's unified management technology to control and track your GCP environment. To learn, see Google Cloud Platform (GCP) integration expertise.
Help Desk Support for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which might be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows your company to augment your existing Help Desk staff by sharing responsibilities for Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, see Progent's Support Desk supplementation Services.
Security and Compliance for Telecommuters
Work-from-Home (WFH) staff members typically utilize their own devices and usually operate in an unsecured physical area. This situation increases their vulnerability to cyber threats and calls for judicious deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of security policies built on best practices. Progent's veteran group of data security solutions experts can assist you to plan, deploy and manage a compliant cybersecurity solution that protects critical IT resources in environments that incorporate remote workers.
Firewalls enable you to create a network environment that can be securely accessed by local users and by teleworkers, mobile employees, vendors, customers, and the public. Next-generation firewall devices allow you to assign and manage appropriate access rights to different groups of users and to scale your network and modify your security as your company evolves and as network attacks become increasingly sophisticated. Progent works with both new and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall configuration and support services.
Online Endpoint Monitoring makes it possible to watch over the various computers used by teleworkers and either reject or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint, monitoring all activity and utilizing advanced machine learning from SentinelOne to identify new attacks at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly isolates the targeted endpoint device from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain secure even if they are not connected to the Internet. For details about ProSight ASM, go to remote endpoint monitoring for teleworkers.
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can assess the exposure of your information system to all types of outside and local security threats for an environment that includes remote workers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by network security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can help your business to audit your workflows and policies and review your network architecture to allow you to implement the highest level of protection for your at-home workers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time in the event of storage failures resulting from hardware breakdowns, programming glitches, user error, malware, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for teleworkers must cover diverse kinds of personally owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity consultants can assist your company to create, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized solution for protecting critical information by controlling onsite, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Managed endpoint devices can be personally owned or company owned. Network administrators managing the endpoint computers of at-home workers can utilize Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, ensure compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. For details about Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your teleworkers, go to Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Anchorage, Alaska business, phone
An index of content::
Consult School District Cisco
School District Exchange Consultancy
Progent has a long background delivering a broad range of remote IT support and urgent repair services to local governments and schools across the U.S. Progent is one of the pioneers in providing expert online network consulting and has delivered network support to organizations in all 50 states. Online support eliminates travel expenses and solves issues more quickly than onsite service calls.
Online Troubleshooting wireless IP phones and Cisco Unified Communications Manager
Top Rated wireless IP phone upgrades Integration
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within office, hospitality, health-care or other venues where IT management requires portable phones that offer more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Successful integration of Cisco's wireless VoIP phones usually requires that you configure and fine tune numerous key pieces of your Wi-Fi environment such as wireless access points, routers, wireless LAN controllers, and call management software. Progent's Cisco-certified consultants can provide remote and onsite support to help you build and manage a Cisco wireless VoIP phone solution by providing services that can range from debugging the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
Les Kent has a 35-year history of successful network integration, executive management, sales, and operations. He has shown a knack for creating elegant information technology solutions during his time as as a network architect, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and global corporations.
Windows 11 Migration Computer Network Specialists
Windows 11 Autopilot Professional
Progent's Windows 11 experts offer a variety of services for Windows 11 including cloud integration, mobile management, telecommuter connectivity, security and compliance, automated deployment, and Call Center support services.
Trainer Photoshop CS5
Digidesign Pro Tools Learn
Progent's Mac experts can support the creative aspect of Mac environments by offering help services and training in imaging, audio, and motion video. Progent's consultants offer help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.
Outsourcing Apple OS X
Configuration Apple OSX Tiger
Progent's experts offer Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and custom education. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone integration and iPad management, or migrating to Apple's iCloud services. For business networks based solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your organization's business goals.
Technical Support Services On Demand Staffing
24x7x365 Professionals On Demand IT Staff Augmentation Services
Progent's short-term IT staffing services enable organizations to meet sudden increases in demand for network professionals without incurring the expense and hassle associated with vetting and recruiting experienced technical workers and without increasing your full-time head count.
Business Portal for Dynamics GP Consultants
Dynamics GP Web Services Technology Professional
Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to analyze your business more effectively, transforming uncooked information into valuable insights into your company and customers.
Help and Support Microsoft Windows Server Failover Cluster
Failover Clusters Windows Server 2012 IT Consultants
Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering to create an advanced high-availability/disaster recovery solution, assist your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and engineering support for failover clusters composed of physical servers or virtual ones, and help you to centralize the administration of failover clusters.
Hyper-V Consulting Services
Professional Hyper-V 3.0 Virtual Server
Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your company, conduct pilot installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for optimal performance with virtualization technology, help you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to monitor and manage Hyper-V, provide world-class consulting help for improving the protection of your virtual servers, establish and validate business continuity procedures that maximize network availability, and deliver continuing consulting and maintenance including affordable online troubleshooting and turn-key Help Desk services.
Specialists WSUS
Microsoft SUS Professionals
Microsoft Windows Server Update Services allows information technology managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, setting up client's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.
Online Consulting Service Database
Service Reporting Specialist
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each customer. The discipline of detailing and organizing support records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Online Technical Support Microsoft ISA 2004 Server
ISA Server Troubleshooting
Progent's certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your company in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that supports your network security needs without overly restricting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
ISA 2004 Firewall Consultants
ISA 2004 Online Support
Progent's certified Forefront Threat Management Server and ISA Server 2006 experts can help you to design, install, and manage a configuration of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that provides the firewall protection, speed and manageability that your company requires.
Compliance Audit WatchGuard Firebox
WatchGuard Firebox M370 Firewall Network Consultants
Progent offers consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.
Questions about Cisco Certified Remote Support Jobs
FAQ about Moonlight Network Consultant Job Opening
For replies to common questions concerning being a consultant at Progent, go to Consulting at Progent FAQs.
Microsoft Dynamics GP System Migration Planning Consultants
Engineers Dynamics GP Migration
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, software development, training, and debugging services since the product's original release. Progent can provide advanced support for updating legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, validate, and implement a cost-effective migration from a a legacy release of GP to the current release of Microsoft Dynamics GP.
Microsoft Office System Assessment
Installation Microsoft
Progent’s IT outsourcing services provide economical computer consulting for small companies. Whether it involves planning network architecture, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or developing a web-based business application, outsourcing your network engineering services can reduce costs and eliminate risks, permitting IT support expenses to increase in a more linear and manageable manner than is feasible by building up a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a secure and highly available system architecture for your critical business software based on Windows such as Office XP, Office 2003, and Office 2000.
Contract Linux Consultants Home Based Virtual Office
Independent Cisco CCIE Contractor Job
Progent's Experts Team provides support in important fields that include Macintosh integration and applications; Support for Linux, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and specialized program support; Chief Information Officer, business analyst, and project management outsourcing; Special applications design and deployment; Web site, electronic business, Electronic Data Interchange, and customer portal design and integration; SQL management and performance help; Management intelligence consulting; and Telecommunications architecture support.
Microsoft Office 2003 Setup Service
Outsourcing IT Support Microsoft Windows
Progent’s IT outsourcing services for small businesses include planning Server 2003, .NET, and BackOffice systems, managing migrations XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, remote and on-site troubleshooting, resolving stubborn integration problems, and creating a company-wide security plan. Progent can help you maximize network reliability and throughput with zero-downtime configuration, resilient network architecture, and proactive network monitoring. Progent also provides project management help for major upgrades and can help with needs definition, product identification, bill of materials production, sourcing selection, procurement coordination, and professional documentation. Progent’s computer outsourcing service also includes education for office productivity packages such as Office XP.
Specialists ProSight Spam Filtering
Specialists ProSight Email Security
Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
SQL Server 2019 and Hyper-V Specialists
Emergency SQL Server 2019 SSAS Network Consultant
Progent's certified SharePoint 2019 and SharePoint Online experts offer economical remote and on-premises expertise, software development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help you plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless intranet solution.
CIO Remote Support
CIO Online Support Services
Progent can supply small businesses with an information management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate IT products to enhance business processes so they match better with your corporate objectives. Your company can create and implement a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive.
24x7 Windows and UNIX Engineer
Windows, UNIX, Solaris Consulting
Progent's UNIX family support services offer small businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of expertise offers you a convenient single source to show you how to create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
SQL Server 2016 SSRS Remote Support
SQL Server 2016 AlwaysOn Availability Groups Technology Consulting Services
SQL Server 2016 introduces significant improvements in speed, scale, security, availability, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud resources. Progent's Microsoft-certified consultants can provide remote and on-premises support to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Urgent SQL Server 2008 Upgrade Consulting
Microsoft SQL Server Information Technology Support
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast creation of cutting-edge high-end programs that can provide your company a critical competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.
802.11ax Upgrade Support Outsourcing
Cisco Aironet Technology Consulting Services
Progent’s Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to deploy, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Windows and Solaris IT Consulting
Consultants Windows and Solaris
If your company network combines UNIX, Linux or Sun Solaris technology with MS Windows, Progent can help you to integrate your servers into a unified network that allows all your operating systems to coexist for simple administration, seamless dataflow, high dependability, enhanced performance, and strong protection. Progent's UNIX and Microsoft Windows integration support offerings feature network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and troubleshooting, on-site technical support, and Helpdesk outsourcing.
5500 Wireless Controller Online Support Services
wi-fi controller Technical Consultant
Cisco's Catalyst line of wireless controllers streamline the management of wireless LANs by unifying the provisioning and management of wireless access points, optimizing wireless performance by limiting the impact of radio frequency congestion, improving Wi-Fi availability with fast auto-failover, and hardening security by identifying threats and filtering traffic content according to user type and locale. Progent's Wi-Fi consultants can help your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient transition to Cisco's latest wireless controller technology.
Duo Multi-factor Authentication Engineer
Duo Identity Verification Professionals
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other out-of-band devices.
Value Pricing Server Consultants
Information Technology Management Consulting Hourly Cost
Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
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