Enlarging your remote workforce can have a significant impact on network infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Anchorage organization to pick the right tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Anchorage, Alaska organizations to succeed with any facet of creating a high-performing work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be particularly complicated if you must accommodate a mix of worker-owned equipment like PCs and laptops, routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering remote help for both legacy as well as modern technologies in virtual office solutions allows you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authenticated remote workers to use IT resources located at your company data center or in the cloud. Progent can assist your company to configure and maintain VPN access between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your telecommuters to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad selection of devices including Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and interact with a data center computer's desktop. This technology provides IT managers more control over the digital environment of telecommuters and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote support for setting up routers from all major manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are frequently used by at-home employees to connect to their router for work. This can create throughput and cybersecurity issues. Progent can assist you to resolve these problems by providing services that include Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet connectivity methods affect the performance and reliability of connections between telecommuters and the company network. Line-of-business applications may demand backup Internet connections in the event the primary connection fails. Progent offers expertise for selecting service providers, selecting sensible bandwidth and data volume packages, and setting up high-availability Internet connections. Refer to Internet connectivity solutions.

IP Voice Integration for Remote Workers
Extending the business phone environment to include teleworkers is vital to maintaining an effective work-at-home solution. A broad range of cloud-based VoIP platforms are used by SMBs to server teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice management. Progent can assist organizations of all sizes to design or maintain a remote VoIP service that provides the flexibility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations optimize their existing Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to support your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with users working beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver on-demand deployment and debugging services.

Video Conferencing for Teleworkers
A broad range of video conferencing products from leading technology companies support online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize a mix of products to accommodate their various partners and customers. Progent can assist your organization to maintain your existing conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's leading communications product that supports presence, IM, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business client software to support your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. To learn more about Progent's support services for Cisco Webex and for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as video calling, threaded chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist you to optimize your network infrastructure to run them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that deliver a cohesive user experience for exchanging data and ideas throughout multiple sites and on a broad range of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their original publication and can help your company to tune these flagship collaboration platforms to optimize the productivity of your remote workers.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-based access to data, workflow, and tools for looking through enterprise-wide information silos. SharePoint allows you to build protected web portals that permits at-home workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, go to SharePoint configuration and development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, go to deployment consulting services for Microsoft Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can access them securely through a browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to co-edit documents. Revisions made offline are uploaded when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, go to Onedrive integration experts.

Public Cloud Integration Services for Remote Workers
Progent offers fast and affordable online support for enabling businesses to create, manage and troubleshoot integrated hybrid network models that incorporate physical data centers, teleworkers, branches, and cloud services. Progent offers expertise for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with cloud connectivity, authentication, and security.

Microsoft Azure Integration Services for Remote WorkersMicrosoft Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure includes more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Office applications and services are marketed in a selection of plans designed for customers ranging from individuals and small offices to major corporations. Progent can provide quick and affordable remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid networks. Progent's certified Exchange experts can provide occasional help to get you through challenging IT roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, refer to Exchange Online configuration and support expertise.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud arena and is the industry's leading source of cloud services. Progent can provide rapid and economical online contact with cloud integration experts who can help your business to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network model to make sure your users have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's consulting services for Amazon AWS, see Amazon AWS integration services.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud is a popular set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to expand your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, design an efficient storage system with GCP Storage services, and simplify identity control for remote workers with GCP Cloud Identity. Progent's consultants can also help your organization to utilize GCP's unified management technology to administer and track your Google Cloud ecosystem. To find out, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Support for Remote Workers
An emergency, enterprise-wide transition to a teleworker workforce, which might be driven by a pandemic or as part of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's extensive network of online IT support experts along with world-class trouble ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their current trouble tickets, add information, and upload screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your company to supplement your current Support Desk team by sharing delivery of Call Center support services seamlessly between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Center service uses a collective support solution utilizing the number one professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, refer to Progent's Call Center augmentation Services.

Security for Telecommuters
At-home staff members commonly utilize their personal computers and usually work in an unsecured physical space. This multiplies their vulnerability to malware attacks and calls for careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user training, and the development of policies based on leading practices. Progent's veteran team of IT security solutions consultants can help your business to plan, deploy and maintain a compliant security solution that protects vital IT resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to create a network that can be securely utilized by on-premises users as well as by at-home workers, mobile workers, suppliers, customers, and the public. Modern firewall devices permit you to assign and manage different access rights to various classes of users and to expand your IT network and adjust your security as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and legacy security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall integration services, go to firewall configuration and support services.

Remote Endpoint Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to track the disparate devices utilized by at-home workers and either reject or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint, watching all activity and using advanced AI technology from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is self-contained, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to confirm who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for an environment that includes an at-home workforce. Progent can deploy remote, automated security inventory scanning for quickly and economically detecting a broad range of security weaknesses that can be found via the Internet. Progent's security assessment experts, which can be provided by network security experts with top certifications such as CISM, ISSAP, and GIAC, can assist your business to audit your workflows and policies and review your IT architecture to allow you to design top-level security for your remote workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution as well as your internal and perimeter networks so you can find, rank, remediate, and verify security weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network in order to determine your current security profile. Progent can also help you to harden your existing network security and can help you to plan and implement a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, remote, and perimeter IT resources. To find out additional details about Progent's threat assessment services based on on NodeZero's pentest products, refer to Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper describing critical things to focus on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and restoring vital data so as to prevent data loss and reduce recovery time in the event of storage problems due to hardware issues, software glitches, human error, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid environments that incorporate local data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for teleworkers must cover multiple types of user-owned endpoints. Progent offers fast online help from experts knowledgeable about a wide array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that call for a rapid switch to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help you to develop, document and validate a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized platform for safeguarding critical data by managing local, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and applications. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, create VPN tunnels, determine how telecommuters share information, set up threat protection, verify compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your at-home workforce, visit Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud products. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Anchorage, Alaska company, phone 1-800-993-9400 or go to Contact Progent.