Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Anchorage organization to select the right technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Anchorage, Alaska businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Configuring the network infrastructure required to support a remote work environment can be especially complicated if you must manage a combination of worker-owned hardware such as PCs and laptops, routers, and wireless appliances from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and current technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and offers fast access to expertise for making necessary updates. Services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

  • VPN connectivity makes it possible to establish a secure tunnel for authenticated at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow a teleworker to view and interact with a data center PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and typically support VPN connections, home wireless networks, and firewalls. Progent offers expert remote support for deploying home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting an entire household and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can create performance and security issues. Progent can assist businesses to resolve these problems by delivering services like Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet access solutions impact the speed and availability of connections between telecommuters and the corporate network. Mission-critical applications may require redundant Internet connections in case the normal connection breaks. Progent offers guidance for picking Internet service providers, picking sensible bandwidth and data volume bundles, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.

IP Voice Solutions for At-Home Workers
Expanding the company phone system to accommodate remote users is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX platforms are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can help businesses of any size to plan or maintain a remote IP voice service that delivers the versatility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help businesses optimize their existing Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified CM consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide as-needed deployment and troubleshooting expertise.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading technology companies enable online discussions, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many companies utilize multiple products to accommodate their various partners and clients. Progent can assist you to maintain your current conferencing ecosystem and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video calling app for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help your business to optimize your network architecture to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that deliver a consistent user interface for exchanging data and ideas across multiple sites and on a wide range of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange since their initial releases and can help your company to configure these critical collaboration products to maximize the productivity of your remote workers.

SharePoint Configuration Consultants for Remote WorkersSharePoint uses web sites to promote collaboration and information delivery by providing policy-driven access to data, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to create protected web portals that allows at-home workers to see and update aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development expertise.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, visit planning and configuration consulting for Exchange.

Onedrive Deployment Consultants for Remote WorkersOneDrive is MicrosoftÔŅĹs collaborative cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues can share them safely through a web browser. Included with Office and Microsoft 365, OneDrive allows at-home workers to co-author documents. Revisions created offline are automatically synced when you go back online. For information about Progent's consulting services for Microsoft OneDrive, go to Onedrive configuration consulting.

Public Cloud Integration Services for Teleworkers
Progent offers affordable online assistance for helping businesses to build, maintain and troubleshoot cohesive network models that include internal data centers, remote workers, branches, plus public cloud resources. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, identity, and security.

Azure Integration Services for TelecommutersAzure is a leading platform for public cloud services that allows you to use IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Azure offers more than 100 services services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also help you create protected access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, see Microsoft Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's popular family of business productivity applications and cloud services available by subscription. Microsoft applications and services are marketed in a selection of plans intended for customers ranging from individuals and households to major corporations. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve maximum business value. For details about Progent's expertise for Microsoft 365, see Microsoft 365 consulting expertise.

Exchange Online Integration Services for TeleworkersExchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with on-premises deployments of Exchange, allowing customers to create hybrid information systems. Progent's Exchange consultants can provide as-needed assistance to get you past tough IT roadblocks and also offer end-to-end project management services to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers fast and economical online access to cloud integration experts who can help your business to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for TelecommutersGoogle Cloud (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist you to use GCP's unified management technology to control and track your GCP environment. To learn, see Google Cloud Platform (GCP) integration expertise.

Help Desk Support for Remote Workers
An emergency, company-wide changeover to a telecommuter business model, which might be activated by an epidemic or as part of a disaster recovery process, can overstretch even a high-performing internal Support Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to track or update their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your company to augment your existing Help Desk staff by sharing responsibilities for Help Desk Call Center support services seamlessly between your regular IT support personnel and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support solution utilizing the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Desk Augmentation Services can enable your company to provide best-in-class desktop support to your at-home employees, see Progent's Support Desk supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) staff members typically utilize their own devices and usually operate in an unsecured physical area. This situation increases their vulnerability to cyber threats and calls for judicious deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of security policies built on best practices. Progent's veteran group of data security solutions experts can assist you to plan, deploy and manage a compliant cybersecurity solution that protects critical IT resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be securely accessed by local users and by teleworkers, mobile employees, vendors, customers, and the public. Next-generation firewall devices allow you to assign and manage appropriate access rights to different groups of users and to scale your network and modify your security as your company evolves and as network attacks become increasingly sophisticated. Progent works with both new and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall configuration and support services.

Remote Endpoint Monitoring and Management Services for TeleworkersOnline Endpoint Monitoring makes it possible to watch over the various computers used by teleworkers and either reject or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint, monitoring all activity and utilizing advanced machine learning from SentinelOne to identify new attacks at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly isolates the targeted endpoint device from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain secure even if they are not connected to the Internet. For details about ProSight ASM, go to remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of outside and local security threats for an environment that includes remote workers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by network security professionals with advanced credentials such as CISM, ISSAP, and GIAC, can help your business to audit your workflows and policies and review your network architecture to allow you to implement the highest level of protection for your at-home workers.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and recovering critical data so as to prevent data loss and reduce recovery time in the event of storage failures resulting from hardware breakdowns, programming glitches, user error, malware, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for teleworkers must cover diverse kinds of personally owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad range of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity consultants can assist your company to create, document and test a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized solution for protecting critical information by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Managed endpoint devices can be personally owned or company owned. Network administrators managing the endpoint computers of at-home workers can utilize Intune to provision and authenticate apps on devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, ensure compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. For details about Intune and to find out how Progent can assist you to use this platform to manage the endpoint computers of your teleworkers, go to Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that helps network managers to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Anchorage, Alaska business, phone 1-800-993-9400 or visit Contact Progent.