Anchorage At Home Workforce Connectivity Consulting
Solution Planning, Integration, Administration and Call Center Consulting Services
Enlarging your telecommuter workforce can have a major impact on network architecture, security/compliance, and company processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Anchorage company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services that go from on demand guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Anchorage, Alaska businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, endpoint security, data protection solutions, and centralized management.
Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required for an at-home workforce can be particularly challenging if you have to manage a combination of personal equipment such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's experience providing remote help for both outdated as well as modern technologies in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services offered by Progent to help you to implement a high-functioning work-at-home infrastructure include:
- VPN connectivity makes it possible to establish a safe connection for authenticated at-home employees to access IT resources located at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and manage VPN access between your at-home workforce and your various network resources by providing remote VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a data center PC's desktop. This gives network managers significant control over the digital environment of telecommuters and ensures remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent can provide expert online consulting for deploying home routers from a range of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often shared by the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these problems by providing expertise like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP integration assistance.
- Internet access solutions impact the speed and availability of connections between telecommuters and the company data center. Line-of-business applications might demand redundant Internet connections in case the primary connection fails. Progent can provide expertise for identifying ISPs, selecting sensible service bundles, and setting up high-availability Internet connections. Refer to Internet access solutions.
VoIP Solutions for an At-Home Workforce
Expanding the company PBX system to include teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-based digital PBX products are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's current or older products for VoIP solutions. Progent can assist businesses of any size to plan or maintain a telecommuter VoIP service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps used across the network. CUCM supports other mixed media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, visit CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to work with these VoIP solutions and provide on-demand integration and debugging expertise.
Video Conferencing for Telecommuters
A wide range of video conferencing products from leading vendors enable virtual meetings, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your current conferencing ecosystem and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. For details about Progent's support expertise for Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as voice/video conferencing, threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich environment of productivity apps that deliver a consistent user interface for sharing information across multiple sites and on a wide range of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange Server since their initial publication and can help businesses to deploy these flagship collaboration platforms to optimize the productivity of your remote workers.
SharePoint utilizes web entities to promote collaboration and information sharing by offering policy-based access to content, workflow, and utilities for searching through company-wide business data. SharePoint permits you to create protected web portals that permits remote workforce to see and update aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting services, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, visit integration expertise for Microsoft Exchange.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues can retrieve them securely via a browser. Included with Office and Microsoft 365, OneDrive enables at-home employees to co-author files. Revisions created offline are synced when you go back online. For details about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration Services for Remote Workers
Progent offers advanced online support for helping organizations to build, maintain and troubleshoot cohesive hybrid network architectures that include internal data centers, teleworkers, branches, plus cloud resources. Progent offers expertise for all types of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud connectivity, identity, and security.
Azure is a popular platform for cloud software and services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes more than 100 services services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also help you create protected connections to Azure services for remote workers by setting up and debugging firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, go to Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of client productivity applications and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of plans intended for users ranging from individuals and households to major corporations. Progent can provide quick and affordable online contact with experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers top business value. For information about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 consulting support.
Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing you to create hybrid information systems. Progent's certified Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide fast and economical online contact with cloud integration consultants who can help your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to create a high-uptime network architecture to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration expertise.
Google Cloud Platform is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to scale your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage services, and simplify identity control for teleworkers with Google Cloud Identity. Progent can also assist your business to use GCP's unified management tools to administer and monitor your GCP ecosystem. To learn, refer to Google Cloud Platform integration expertise.
Help Desk Call Center Services for Teleworkers
A fast, company-wide changeover to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online technical support experts combined with enterprise-class ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables from-home workers to monitor or revise their current trouble tickets, enter details, and append screenshots and relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service allows your company to supplement your current Call Center staff by sharing responsibilities for Support Desk support services seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the leading professional services automation platform for handling service requests and ticketing, assigning responsibility, tracking progress, and generating reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class desktop support to your from-home workers, see Progent's Support Desk supplementation Services.
Security for Teleworkers
Work-from-Home workers typically use their personal computing devices and usually operate in an unsecured physical area. This situation multiplies their susceptibility to cyber threats and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the creation of policies based on best practices. Progent's seasoned group of IT security solutions experts can help you to plan, configure and manage a compliant security solution that protects vital IT resources in networks that include telecommuters.
Firewalls allow companies to build a network environment that can be safely accessed by local users and by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and manage appropriate access rights to various groups of users and to scale your network and modify your security profile as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both new and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, go to firewall integration and support expertise.
Online Endpoint Monitoring makes it easy to track the disparate devices used by teleworkers and either block or spot and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the corporate network to contain the threat. Since the ProSight ASM agent is autonomous, endpoint devices stay secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint monitoring for teleworkers.
Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the vulnerability of your information system to all types of external and local security threats for a network that incorporates an at-home workforce. Progent can run remote, automated security inventory scanning for rapidly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's security assessment consulting services, which can be managed by data security experts with top certifications including CISM, ISSAP, and GIAC, can assist your company to evaluate your operations and governance policies and review your network infrastructure to allow you to design the highest level of security for your remote workers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about critical areas to concentrate on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection involves backing up and restoring critical information in order to prevent data loss and minimize recovery time in the event of storage failures due to hardware issues, programming glitches, user error, malware, or other causes. Reliable data protection strategies can be especially challenging to design and manage in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for remote workers must address multiple types of user-owned endpoints. Progent offers quick remote access to experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, tablets and handhelds. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that call for a quick switch to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your business to produce, document and validate a DR/BC plan that addresses the process of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Remote endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of at-home workers can utilize Intune to deploy and validate apps on managed devices, push patches and certificates, set up rules for accessing information and networks, set passwords, create VPN connections, control how home-based workers share information, set up threat protection, verify compliance, and delete sensitive information from missing, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, go to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network administrators to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment via a one-time purchase. Top features of VMware Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Anchorage, Alaska company, call
An index of content::
Windows 8.1 BitLocker Phone Support Services
Setup Service Windows 8.1 Remote Desktop
Progent's Microsoft-certified experts can deliver a variety of consulting services to help companies of all sizes to deploy, administer, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to design and configure test labs to assess Microsoft Windows 8.1 and plan and execute Windows 8.1 migration projects based on industry best practices.
Consult Microsoft Exchange Server Upgrade
Exchange Upgrade Consult
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Microsoft Exchange 2010 for your company and can assist you to design and carry out an efficient migration to Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will provide fast ROI by improving your productivity, lowering the expense of hardware and support, simplifying administration, and integrating your vital communications technologies.
24/7/365 Online Help Service Reports
Tracking Service Costs Technology Consulting
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The practice of documenting and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won't release the keys to the kingdom.
Urgent Technology Professional Locky ransomware hot line
Specialist ransomware business recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Fortinet 1100 Series Firewalls Configuration
Largest Fortinet 90 Series Firewalls Online Troubleshooting
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help your business to integrate your Fortinet security appliances to protect all your digital assets at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge.
Amazon AWS Machine Image Design
Amazon AWS enterprise hybrid cloud solutions Programming Firm
Progent can provide cost-effective online consulting to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
Top Rated 64-bit Computing Engineers
Top 64-bit Server IT Consulting
Progent's Microsoft-expert engineers can help you to update your application servers and/or desktops from 32 bits to 64 bits. Progent can assist your company to calculate the risks and advantages of migrating to 64-bit computing, plan an efficient upgrade process that minimizes operational interruptions, and offer economical, professional remote help to aid your company to configure 64-bit operating systems and applications on your existing computers.
Microsoft Teams with Outlook Consultants
Microsoft Teams AAD Connect Consulting
Progent can help your business to plan a migration to Teams from Skype for Business or Lync Server and configure, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.
IT Outsourcing Consulting Services
Professional Small Business IT Outsourcing
Progent is organized provide in-depth online consulting for all technologies associated with small company information networks and allows you to outsource an array of strategic, on-demand services including a part-time CIO to offer senior-level IT design and negotiating skills, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management for critical initiatives such as site moves orOS migrations, Cisco-certified consultants for building and maintaining fast and robust infrastructure, certified security specialists to verify data safety and regulatory compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to write, enhance, or repair business application programs.
Windows 2012 R2 Clustering Professionals
24/7/365 Clustered Windows Server 2012 Professional
Progent's Microsoft-certified failover clustering experts can help companies of all sizes to assess the advantages of utilizing Microsoft Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery strategy, assist you to design and install a Windows Server 2012 system, deliver online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual ones, and help you to centralize the management of failover clusters.
Co-managed Help Desk Configuration
Call Center Sharing Remote Support
Progent's Network Help Desk Call Center Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require immediate access to a Help Desk Service Center with professional phone support and full escalation options but who must work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Help Desk Software Selection and Deployment.
Helpdesk Sharing Onsite Technical Support
Supplemental Help Desk Setup and Support
Progent's Shared Call Center service makes it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Technology Professional ransomware protection
ransomware removal and restore Consulting
Progent's experienced ransomware recovery experts can assist you to reconstruct a network victimized by a ransomware virus such as Ryuk, WannaCry, Hermes, or MongoLock.
Consultancy Services Microsoft Office 2000
Microsoft Office 2003 Network Security Consultant
Progent's computer outsourcing support offerings for small businesses include planning Server 2003, .NET Server, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and on-site troubleshooting, resolving chronic integration problems, and creating a comprehensive security strategy. Progent can help you maximize network availability and performance with non-stop configuration, redundant network architecture, and proactive server monitoring. Progent also offers project management help for major upgrades and can assist with requirements assessment, product identification, bill of materials production, vendor selection, purchasing coordination, and complete documentation. Progent's computer outsourcing help also features education for office productivity software such as Microsoft Office XP.
SonicWall TZ Firewall Security Consulting
SonicWall TZ300 Firewall Network Consultants
Progent's certified SonicWall firewall experts can help you integrate, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your corporate practices.
Datacenter Monitoring IT Services
IT Services System Center OpsMgr
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide organizations of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite technical support to assist you to fix critical problems detected by SCOM 2012.
Careers MCSE
Cisco Consulting Employment
Progent wants to find fulltime, results-driven Microsoft certified engineers with MCSE credentials; Cisco certified network engineers who have Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISA or comparable security certification; and high-end network design consultants with experience in mobile access, wireless connectivity, high availability, workplace recovery, information protection, and virtual servers. Progent also is hiring professionals who can work on our team of desktop service specialists and off-site support professionals. In addition, Progent is hiring experienced managers able to operate productively in our high-growth, virtual office culture.
Windows Server 2016 Cluster Operating System Rolling Upgrade Computer Consulting
Windows Server 2016 Security and Compliance Integration Services
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to help organizations of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Specialist Ryuk ransomware hot line
Egregor ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
Exchange 2013 Outlook Web App Support and Help
Integration Exchange 2013
Exchange 2013 incorporates major enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers important new features plus a revamped architecture. These enhancements affect vital areas including manageability, high availability (HA), security, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online support and management for Microsoft Exchange 2013.
Exchange 2016 Migration Planning Computer Consultants
Exchange Server 2016 Migration Configuration
Progent can help you in any and all facets of your upgrade to Microsoft Exchange 2016 including planning HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.
24/7/365 wireless IP phone upgrades Technology Consulting Services
wireless IP phone integration IT Consultant
Progent's Cisco-certified wireless integration consulting experts can help you to configure, administer, and troubleshoot Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Remote Wi-Fi IP phone integration Remote Support Services
wireless IP phones and Meraki APs Integration Services
Progent's Wi-Fi VoIP phone configuration experts can provide remote and onsite support to help you build and administer a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Microsoft SQL 2008 Server Technology Consulting
Microsoft SQL 2008 Help and Support
Microsoft SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of creating, deploying, managing, and accessing company data and database applications on platforms ranging from mobile devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Dynamics GP Great Plains Accounting Support Outsourcing
Microsoft Dynamics GP ERP Help and Support
Microsoft Dynamics GP/Great Plains can help you grow and manage your business more efficiently by delivering deep availability of decision-driving data and a fast ROI. Dynamics GP/Great Plains offers important productivity benefits including its ability to extend the reach of your company, manage your accounting, automate financial operations, unify procedures across your business, refine inventory control, increase order accuracy, grow revenue and shorten turnaround time, and maximize free cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to make sure you derive the full advantages of your Microsoft Dynamics GP/Great Plains business management system.
Anti-Virus Small Business Subscription
Anti-Spam Setup and Support
E-Mail Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a standard Postini license, you can still have the use of Postini's Perimeter Manager services through Progent's E-Mail Guard anti-spam and anti-virus aggregation program. Progent's certified email protection professionals can show you how to devise an email security strategy that incorporates antispam and virus defense technologies and processes.
Information Technology Consulting scom 2016 SQL Server integration
Microsoft Certified scom 2016 network monitoring Consultants
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed across on-premises datacenters and cloud environments. Progent's consulting team can provide advanced online and onsite expertise to assist organizations of all sizes to plan, integrate, tune, update and repair SCOM 2016 solutions. Progent can assist you to migrate to SCOM 2016 from older versions or from different IT infrastructure monitoring products, or combine multiple monitoring tools into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to include infrastructure based in public clouds including Microsoft Azure and Amazon AWS.
Microsoft Experts Consultant MySQL Standard Edition
Consult MySQL and Windows
Progent offers affordable online access to an Oracle MySQL administrator or application developer and can assist businesses of all sizes to configure and manage MySQL within a dependable IT infrastructure that provides high levels of performance, expandability, and security. Progent also has proven skill assisting businesses migrate databases from an Oracle environment to MySQL.
Microsoft Activesync Troubleshooting
Wireless Support Services
Progent's consultants offer experience in a variety of disciplines relevant to mobile networking such as network architecture, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, RIM Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified experts can save your organization work and money by applying their wireless background to show you how to select and configure wireless connectivity solutions that make sense for your business. Progent can also optimize your network infrastructure so that wireless data devices work better.
CISSP Certified Cybersecurity Auditor Services
CISSP Certified Cybersecurity Specialists
Progent's CISSP-premier network security consultants can help businesses of all sizes with any facet of IT security. Progent can create efficient cybersecurity systems that protect a small office against modern malware attacks or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users accessing IT resources spread across multiple physical sites and various clouds.
Microsoft Project Server Design Firms
Microsoft Project Server My Sites Engineers
Progent's Microsoft-certified consultants offer in-depth expertise in deploying, using and debugging any edition of Project Server and can provide a broad range of affordable online support services based on industry best practices to help businesses of any size to receive all the advantages of this leading platform. Support services available from Progent include solution planning, software configuration and migration, setting up safe collaboration among onsite and offsite users, network infrastructure optimization, and specialized webinar training classes.
Professionals Wireless Access Point
IT Consulting Mobile Connectivity
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to deploy, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Expert Microsoft Certified Support and Integration SQL Server 2017 Automatic Database Tuning
SQL Server 2017 Technical Consultant
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of migrating to SQL Server 2017 and can assist you to design and implement a smooth migration of your databases and applications to any deployment model including local, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from as-needed design assessment or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is successfully completed on schedule and on budget.
Remote Support Exchange 2019 Hybrid Integation
Exchange 2019 Mailbox Server Integration Support
Progent can help your organization in any phase of your migration to Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and setting up Outlook.
Technical Support Services ASA 5500 Firewall
Cisco ASA 5500 Firewalls Outsourcing
Progent's Cisco CCIE-certified networking experts can help you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
Open Now Postini Small Business Subscription
Setup and Support Postini
E-Mail Guard is Progent's economical anti-spam and antivirus service that gives small businesses world-class protection against spam, viruses, DHA attacks, and other forms of email-borne assaults on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-managed antispam and virus defense services that stop email attacks before they can penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, regardless of server platform, hardware technology, or data center location.
Colocation Consulting Services
Remote Troubleshooting Internet Data Center
Progent's data center support services are designed for companies with hardware located at IDCs or data center co-location hosting facilities and requiring on-demand on-premises help at the colocation facility as well as remote help from Microsoft and Cisco Certified professionals. Progent provides a full array of data center and data center and colocation support services such as network topology analysis, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and installation of high availability systems, architecting and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning high-availability server and storage cluster systems.
Meraki MR52 Access Point Online Help
Meraki MR52 Access Point IT Consulting
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and troubleshooting services to help you to design, configure, administer, optimize, and repair Wi-Fi deployments that utilize Cisco's Meraki APs. Progent's consultants can also assist your organization to design and deploy hybrid networks that integrate local and cloud-hosted resources and that deliver easy access, advanced protection, unified management, and consistent performance for all your wired and wireless endpoints.
Outsourced Programming Amazon Marketplace Web Service
Coding Amazon MWS integration training
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and speed up your return on investment.
Consulting Hourly Cost Specialists
Consultant Hourly Rate Migration Companies
Progent's pricing policy is to bill for phone support and on-site visits per minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to fester.
Consultancy SentinelOne Phishing Protection
SentinelOne EDR Specialist
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response.
9800-80 wireless controller Help and Support
wireless LAN controller Support and Setup
Cisco's Catalyst family of Wi-Fi controllers streamline the management of wireless LANs by unifying the provisioning and control of wireless APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, improving Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and filtering network traffic according to user type and location. Progent can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Consult Hermes ransomware hot line
Locky ransomware hot line Engineer
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800
Exchange Server 2007 Support Outsourcing
Online Support Exchange 2007
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
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