Anchorage Remote Workforce Integration Consulting Partner
Solution Planning, Integration, Management and Troubleshooting Consulting Services
Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and corporate culture. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Anchorage organization to select the right tools and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide services that go from on demand expertise for getting you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can help Anchorage, Alaska businesses to with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and streamlined management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed for an at-home work environment can be especially challenging if you must accommodate a mix of worker-owned hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a variety of OS software and firmware levels. Progent's experience delivering online help for both legacy as well as current IT products in remote office solutions enables you to make efficient use of your available infrastructure and offers fast access to expertise for making essential updates. Services available from Progent to help your company to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to establish a secure tunnel for authenticated remote employees to use IT assets situated at your company data center or in a public cloud. Progent can help your company to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can help your remote workers to set up Cisco's popular AnyConnect client software for secure VPN connections for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a remote PC's desktop. This provides network managers substantial control over the digital ecosystem of at-home employees and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert remote consulting for setting up home routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
- Home Wireless networks, often supporting the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity problems. Progent can assist businesses to resolve these problems by providing expertise like Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti wireless AP setup assistance.
- Internet access solutions impact the performance and reliability of connections between at-home workers and the company network. Vital processes may require backup Internet access in case the primary connection fails. Progent offers guidance for selecting ISPs, picking appropriate bandwidth and data volume packages, and configuring high-availability Internet access. See Internet access integration services.
IP Voice Integration for an At-Home Workforce
Extending the corporate phone environment to accommodate teleworkers is critical to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter IP voice environment that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM supports additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, refer to CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating beyond the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these VoIP solutions and deliver online configuration and debugging services.
Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading vendors enable online meetings, video and voice conferencing, chat, and content sharing for both onsite workers and teleworkers. Many organizations utilize a mix of products to meet the needs of their various partners and clients. Progent can help you to manage your existing conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video calling app for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's support expertise for Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include voice/video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist you to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their original publication and can assist businesses to tune these critical collaboration products to maximize the productivity of your at-home workers.
SharePoint utilizes web sites to allow collaboration and knowledge delivery by offering policy-based delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint permits you to create protected web portals that permits at-home workers to see and edit aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, refer to deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can share them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-author files. Revisions made offline are automatically synced when you go back online. To learn about Progent's consulting services for OneDrive, visit Microsoft Onedrive integration consulting.
Public Cloud Integration Services for Teleworkers
Progent offers advanced remote support for enabling organizations to create, manage and repair integrated hybrid network models that include internal data centers, telecommuters, branch offices, plus public cloud resources. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a popular family of cloud software and services that enables you to use infrastructure, servers, and critical apps running on Microsoft's massive cloud. Azure offers over 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create protected access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, visit Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered by subscription. Office apps and services are marketed in a selection of plans intended for customers ranging from individuals and households to large enterprises. Progent offers quick and easy online access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration support.
Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local Exchange environments, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed help to guide you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your remote workers have convenient and safe access to your Exchange Online environment. To find out Progent's expertise for Microsoft 365 Exchange Online, see Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's leading source of cloud-based services. Progent offers rapid and economical online access to cloud connectivity experts who can help your organization to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-availability network model so your employees have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To find out about Progent's expertise for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for telecommuters with Google Cloud Identity services. Progent can also help your organization to use GCP's management technology to administer and track your GCP ecosystem. To learn, visit Google Cloud Platform (GCP) integration support.
Help Desk Call Center Services for At-Home Workers
A sudden, company-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or edit the status of their active tickets, enter details, and upload screenshots or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Center Supplemental Service allows your business to augment your current Support Desk team by splitting delivery of Call Desk support services seamlessly between your regular IT support personnel and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collaborative support solution based on the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide world-class desktop support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.
Security and Compliance for Teleworkers
Work-from-Home workers commonly utilize their own computers and usually operate in an unsecured physical space. This situation increases their susceptibility to cyber attacks and requires judicious configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the creation of security policies built on leading practices. Progent's veteran team of data security solutions consultants can assist you to plan, implement and maintain an effective cybersecurity solution that protects critical IT resources in environments that incorporate at-home workers.
Firewalls allow companies to build a network that can be securely utilized by on-premises users as well as by at-home workers, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances allow you to assign and control appropriate access rights to different groups of users and to scale your network and modify your security profile as your company evolves and as network attacks become more sophisticated. Progent works with both current and legacy security appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall support services.
Online Endpoint Monitoring makes it possible to track the disparate devices used by teleworkers and either reject or identify and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis to detect zero-day attacks at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even when they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for at-home workers.
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the exposure of your information system to all classes of outside and internal security attacks for a network that includes teleworkers. Progent can run online, automated security analysis scanning for rapidly and affordably detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can help your company to audit your procedures and policies and review your IT architecture to enable you to design top-level security for your teleworkers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing critical things to concentrate on for securing a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers saving and restoring critical data in order to prevent data loss and reduce recovery time and effort in case of storage problems due to equipment breakdowns, programming hiccups, operator error, cyber attack, or any other reason. Reliable data protection strategies can be especially challenging to design and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Restore strategies for remote workers must cover diverse kinds of personally owned endpoints. Progent offers fast online access to experts knowledgeable about a wide array of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that require a quick changeover to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity specialists can assist your company to develop, document and validate a DR/BC strategy that includes the logistics of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified solution for safeguarding critical information by controlling on-premises, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Remote endpoint devices can be user owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for permission to access information and networks, manage passwords, establish VPN connections, control how telecommuters share data, set up threat protection, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Intune works with iOS, Google Android, Windows, and macOS endpoints. For information about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, refer to Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network managers to keep off-premises endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a perpetual license. Key features of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Anchorage, Alaska business, call
An index of content::
Consultants Microsoft AD
Azure Active Directory MFA Troubleshooting
Progent can help you to design and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity management across onsite and Azure resources.
Microsoft Windows 2003 Integration
Windows 2003 Server Online Technical Support
The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business goals. Progent can also assist you with designing, installing, managing and supporting powerful IT solutions powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Windows NT.
Computer Consulting Microsoft Windows 8.1 Evaluation
Remote Support Windows 8.1 Help Desk
Progent's Microsoft-certified experts can provide a variety of consulting services to assist organizations of all sizes to deploy, administer, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create test environments to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment projects based on proven methodologies.
Microsoft 365 and Android Troubleshooting
Exchange Online and on-premises Exchange IT Consultants
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any facet of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online, Exchange Online} solution. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on time and on budget.
Consultancy ProSight Email Zero Hour Protection
Consult ProSight Email Guard Spam Filtering Services
Progent's ProSight Email Guard uses the technology of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.
Specialist NetApp SAN Fabric
NetApp MetroCluster Disaster Recovery Professional
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with continual replication to provide fast, zero RPO disaster recovery between datacenters located as far as 185 miles apart from each other. Progent's team of veteran IT consultants can help you to design, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures like assigning shelf IDs, determining aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery system to show adherence with information assurance standards and regulatory requirements.
Network Performance Troubleshooting Online Support Services
ProSight Network Infrastructure Management Specialists
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues.
Forefront TMG Firewall On-site Technical Support
Threat Management Gateway Network Consultant
Forefront Threat Management Gateway builds on the proven security technologies of ISA Server and offers a easily administered Internet gateway that acts as a single-server solution for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to lower costs and enhance availability. Progent's Microsoft consultants can assist your company to design and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
ISA 2004 Firewall IT Consultant
Internet Security and Acceleration Server Onsite Technical Support
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security solutions for IT networks with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement a configuration of ISA Server 2004 that meets your information protection needs without limiting your network.
Network Consulting Service Solaris Online
Emergency Engineer Linux Remote
Progent provides nationwide urgent phone support and consulting services for businesses that operate Solaris environments or whose information systems feature a combination of Solaris and Microsoft Windows products. Remote network consulting provides optimum leverage for your information technology budget by extending client productivity and limiting the time charged for network repair services. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your network problems can be dealt with by telephone or through a combination of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA premier security specialists to help with the most challenging network problems.
Aironet 1500 Access Point Network Consultant
Online Consulting Aironet 3600 Access Point
Progent's Cisco CCIE Wi-Fi network consultants offer remote or onsite configuration and debugging support to assist your organization to plan, configure, update, optimize, manage and debug Aironet wireless access point environments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your specific workplace design, construction, and expected workloads.
Computer Consulting Microsoft SQL Server 2016
Microsoft SQL Server 2019 Support and Help
Progent’s Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the speedy creation of advanced business programs that can give your business a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you migrate from earlier versions of SQL Server to SQL Server 2005.
Immediate Microsoft 365 OneDrive Integration Consulting Services
IT Consulting Microsoft 365 Access Development
Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 so you realize top business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based resources.
Cisco Certified Experts Jabber Migration Outsourcing
24/7/365 Jabber and SIP trunk Remote Support Services
Progent's Jabber consultants offer remote or on-premises expertise to help businesses of all sizes to design, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide advanced support for the technologies that make up building an end-to-end Jabber collaboration solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration solution.
Microsoft Exchange Upgrade Online Technical Support
Remote Support Exchange 2003
Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity disruption, reduces long-term service requirements, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-site migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange 2003 help, troubleshooting, and design offerings include assistance with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.
MOM 2005 Example Application
Operations Manager Case Study
Before Progent’s Microsoft Operations Manager solution, network problems were handled reactively, once workers were impacted by them. With the help of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent can now address network troubles before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems exist. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class reliability, safety and performance.
On-site Support Windows Server 2019 Hybrid Integration
Windows Server 2019 Storage Replica Computer Engineer
Progent's certified Windows Server 2019 consultants can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers significant enhancements in scale, performance, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.
Integration Services Windows 2016 Disaster Recovery
Windows Server 2016 Hyper-V IT Consulting
Progent's certified IT experts can provide Windows Server 2016 integration consulting to help organizations of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
Wi-Fi access point patch management Specialists
Wi-Fi access point patch management Professionals
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your servers, such as scanners, network appliances like switches and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.
Email Guard DLP Professional
Email White Lists Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.
24 Hour Server patch management Consulting Services
Emergency Printer firmware patch management Professional
Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoint devices printers, network infrastructure appliances like switches and wireless access points, and IoT devices such as sensors and robotics.
Microsoft Consultant Services 802.11ac Wi-Fi Network
Wireless LAN Professionals
Progent can show you how to plan, configure, manage, and repair an efficient Wi-Fi LAN infrastructure, recommend sensible components, and integrate access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a thorough wireless system security plan that is well aligned with the security plan for your overall business network.
Microsoft Windows 2003 Server Remote Troubleshooting
Microsoft Certified Windows 2012 Specialist
The complexity and integration demands of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and broad familiarity with designing and integrating seamless, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent’s IT support can help you with designing, deploying, administering, and supporting Windows Server solutions that increase the business value of your IT system. Progent’s consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.
Engineers Microsoft Exchange 2010 Upgrade
Microsoft Exchange 2010 Migration Professional
Progent's Microsoft and Cisco-certified network experts can assist you to assess the benefits of Exchange 2010 for your business and can help you to design and carry out an efficient migration to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will offer quick payback by increasing your productivity, lowering the cost of equipment and support, simplifying management, and consolidating your key communications platforms.
Professionals Catalyst 9115 Access Point
Outsourcing Catalyst Wi-Fi 6 AP Configuration
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 AP experts offer economical remote and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).
Emergency Azure and Dynamics GP Contract Programming Firm
Microsoft Azure cloud integration Design
Progent can assist small companies to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local applications and network infrastructure and make sure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to manage iPhones and iPads and Google Android smartphones and tablets.
Help Desk Process Technical Support
Help Desk Software Selection and Deployment Remote Consulting
The Help Desk Call Center support model adopted by Progent offers small and midsize companies an effective alternative to dependence on freelance service individuals by offering broad technical knowledge shared by numerous support teams, optional 24x7 availability of emergency help, escalation capability to appropriate engineers for handling the most complex problems, service consistency and reliability, quick follow-up enforced by veteran service administrators, a variety of easy-to-use techniques for requesting support jobs, plus a high level of progress transparency enabled by trouble ticket tracking and available through a web-based portal.
Linux Online Professionals
Consulting Services Company UNIX Online
Progent provides nationwide remote technical support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Remote technical support provides maximum leverage for your IT dollar by extending client efficiency and limiting the time charged for network repair services. Advanced online support utilities and experienced service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and money by going to your site. In the vast majority of situations your network issues can be remediated over the phone or through a mix of telephone support and online access. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP premier security professionals to help you with the most difficult system issues.
Consultants SCCM 2016 Hybrid Integration
Professionals SCCM 2016 MAM
Configuration Manager 2016 automates software provisioning across multiple sites, simplifies security and compliance settings management, keeps track of network assets, protects against corporate data leakage, performs network health monitoring, allows safe end-user self service, and offers a common point of control for administering multi-operating system ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can assist your organization with any facet of planning, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.
Cisco AnyConnect Computer Engineer
IT Services Cisco AnyConnect
Progent’s experienced Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security gaps.
Computer Engineer Exchange Server 2013
IT Consultants Exchange 2019 Server
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and maintaining messaging solutions for companies in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email environment features protection, high availability, easy connectivity for off-site and wireless users, time-saving management tools, and seamless integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2K. Progent can also assist small or medium businesses to migrate to MS Exchange 2016 Server or Exchange 2013.
Microsoft Certified 64-bit Server Network Consultant
Specialists 64-bit Computing
Progent’s Microsoft-certified engineers can help your organization to update your workstations from 32 bits to 64 bits. Progent can help you to calculate the risks and advantages of upgrading to 64-bit desktop computing, design an efficient migration strategy that minimizes business interruptions, and offer inexpensive, professional online help to assist you to install 64-bit PC desktop operating systems and application software on your current hardware.
24-7 Technology Professional VMware ESXi Hypervisor
Professional VMware VMotion
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid cloud deployments. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high uptime, fault tolerance, and application mobility.
WatchGuard Fireware Security Group
WatchGuard Firebox T55 Firewall Cybersecurity Consultancies
Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall appliance that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Server Setup Microsoft Mac and Linux Desktop
Desktop Technology IT Solution Providers
Progent offers a broad range of affordable consulting and support services to assist you to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent can offer onsite or remote technical support for single computers or notebooks or help your business to plan and implement a large-scale rollout of new or updated OS software and business applications. Progent can also provide consultants and technical workers to assist your company to plan for and complete a site relocation or consolidation designed to cause minimal disruption of your productivity.
Online Help Call Desk Services
Call Center Outsourcing Services Setup and Support
Progent’s Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top shared PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
CCIE Certified Outsourcing Wave 2 wireless controller
prime infrastructure On-site Support
Cisco's Catalyst line of wireless controllers simplify the management of wireless networks by unifying the provisioning and control of wireless APs, tuning Wi-Fi performance by reducing the impact of RF congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by identifying threats and filtering traffic content based on user type and locale. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller solutions.
Top Rated macOS Network Technology Professional
Consultant Mac Infrastructure
Progent's Apple Mac networking engineers can assist you with a broad array of network foundation areas including system architecture, off-site and mobile access, internetwork communication, security, and new technologies including Voice over IP and fast wireless connectivity. For company networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to deal with the challenge of planning, configuring, and maintaining a system architecture that is robust, safe, productive and supportive of your corporate goals. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide skilled experts to support Cisco routers and switches.
Mac unified messaging Technology Consulting Services
Spotlight and Outlook for Mac Setup and Support
Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Mac and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who run Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit messages, search the Exchange global address list, copy addresses, synchronize calendars, and invite fellow workers to conferences via your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized one-on-one Entourage training.
IT Training Support and Integration
Cisco Certified Expert Knowledge Transfer Support and Help
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
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