Enlarging your remote workforce may have a significant effect on IT architecture, cybersecurity, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Anchorage organization to select the appropriate technologies and adhere to best practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services that go from as-needed guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can help Anchorage, Alaska businesses to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be particularly complicated if you must manage a mix of personal hardware like PCs and notebooks, routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's background providing remote help for both outdated as well as current IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and offers fast access to top-tire consultants for making essential upgrades. Services available from Progent to assist you to create a productive work-at-home infrastructure include:
VoIP Integration for Telecommuters
Extending the business phone system to include remote users is vital to maintaining an effective at-home workforce. A variety of cloud-based IP voice products are popular with small and mid-size businesses to support remote users. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP environment that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their existing Cisco IP voice environments to support an expanding remote workforce.
Video Conferencing for Telecommuters
A broad range of video conferencing products from leading technology companies enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist you to maintain your current conferencing environment and optimize the productivity of your at-home workforce.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of productivity apps that create a cohesive user experience for sharing information across a corporate network and on a broad selection of endpoints. Progent has provided remote consulting services for SharePoint and Exchange Server since their first publication and can assist your company to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workers.
SharePoint utilizes web entities to allow collaboration and knowledge sharing by offering policy-driven delivery of data, business processes, and tools for looking through company-wide information silos. SharePoint allows you to build secure portals that enables at-home workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For information about Progent's SharePoint support services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to planning and configuration consulting services for Microsoft Exchange.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely through a web browser. Provided with Microsoft 365, OneDrive enables remote employees to co-edit documents. Edits created offline are uploaded when you go back online. To find out about Progent's support services for OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration for Teleworkers
Progent offers fast and affordable online assistance for enabling businesses to build, maintain and troubleshoot integrated network models that incorporate physical data centers, remote workers, branches, and cloud services. Progent offers expertise for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud connectivity, authentication, and cybersecurity.
Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure offers over 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure access to Azure for teleworkers by configuring and troubleshooting firewalls and VPN IPsec tunnels. To find out about Progent's consulting services for Microsoft Azure, visit Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing suite of business productivity software and cloud services available by subscription. Office applications and services are provided in a selection of bundles designed for users ranging from students and households to large enterprises. Progent can provide quick and easy online contact with consultants knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to assess the various subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting expertise for Microsoft Office 365, visit Microsoft 365 integration support.
Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product product suite. Exchange Online provides the benefits of lower spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional help to guide you past challenging IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your teleworkers have easy and secure access to your Office 365 Exchange Online deployment. To learn Progent's consulting services for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's leading provider of cloud-based services. Progent can provide rapid and economical online contact with cloud connectivity experts who can assist your organization to design, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to build a high-availability network model so your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform (GCP) is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent can help your organization to deploy VMs on GCP Compute Engine, plan an efficient storage system with GCP Storage services, and streamline identity control for at-home workers with GCP Cloud Identity. Progent can also assist your business to utilize GCP's unified management tools to administer and track your Google Cloud environment. For information, see Google Cloud Platform integration expertise.
Help Desk Support for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter workforce, which could be motivated by a pandemic or as a component of a business continuity plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.
Security for At-Home Workers
At-home workers often use their own computers and work in a physically unsecured space. This worsens their exposure to cyber threats and demands careful deployment of firewalls, remote endpoint monitoring, and the enforcement of policies that adhere to leading practices. Progent's seasoned roster of certified cybersecurity experts can assist you to plan, implement and administer a modern cybersecurity environment that safeguards sensitive information in IT networks that include telecommuters.
Data Protection Solutions for Remote Workers
The field of Data Protection involves backing up and recovering vital data so as to avoid data loss and minimize recovery time in case of storage system problems due to hardware breakdowns, software glitches, operator error, cyber attack, or any other reason. Reliable data protection strategies can be particularly difficult to architect and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a centralized environment for safeguarding critical data by managing local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint computers can be user owned or company owned. Network administrators managing the endpoint computers of telecommuters can use Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for accessing information and networks, manage passwords, create VPN tunnels, determine how home-based workers share data, set up threat protection, ensure compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint devices of your telecommuters, visit Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery technology for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all classes of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Anchorage, Alaska organization, phone