Enlarging your at-home workforce may have a major effect on IT architecture, security, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can help your Brooklyn organization to select the right technologies and follow leading practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide services ranging from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Brooklyn, New York businesses to with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Network Infrastructure for Telecommuters
Setting up the network infrastructure required for a remote work environment can be particularly complex if you must manage a mix of worker-owned hardware like desktop computers and notebooks, Internet routers, and Wi-Fi APs from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both legacy as well as current IT products in remote office solutions allows you to make cost-effective use of your available infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network technology makes it possible to create a safe tunnel for authenticated at-home employees to use IT resources located at your company datacenter or in a public cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall consultants can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a wide range of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a data center PC's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and ensures them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers top-tier online support for deploying home routers from a variety of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can create performance as well as security issues. Progent can help you to mitigate these issues by providing expertise like Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity methods affect the speed and reliability of connections between at-home workers and the corporate data center. Line-of-business processes might demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for selecting Internet service providers, choosing appropriate bandwidth and data volume packages, and integrating redundant Internet connections. See Internet connectivity solutions.

IP Voice Solutions for Remote Workers
Extending the company PBX system to include teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or legacy products for VoIP management. Progent can help organizations of all sizes to plan or maintain a remote VoIP environment that provides the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their existing Cisco VoIP systems to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices like IP phones, media processing products, VoIP gateways, and multimedia software deployed across the network. CUCM manages additional combined media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and provide online deployment and debugging services.

Voice/Video Conferencing for Remote Workers
A broad range of video conferencing products from major technology companies enable online meetings, video conferencing, chat, and screen/content sharing for both onsite users and teleworkers. Many organizations use multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for future reference and training. For details about Progent's support services for Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities that include IP voice and video conferencing, threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of applications that create a consistent user experience for sharing data and ideas throughout multiple sites and on a broad selection of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to deploy these flagship collaboration platforms to optimize the productivity of your at-home workers.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint uses web entities to allow collaboration and information delivery by offering policy-driven access to data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint enables you to create protected portals that allows remote workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, visit SharePoint configuration and development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, go to planning and configuration consulting for Microsoft Exchange Server.

Microsoft Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues can access them securely through a web browser. Provided with Office and Microsoft 365, OneDrive enables home employees to jointly author documents. Revisions created offline are automatically uploaded when you go back online. To find out about Progent's consulting services for Microsoft OneDrive, refer to Microsoft Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent can provide fast and affordable remote assistance for helping organizations to create, maintain and optimize integrated network architectures that incorporate physical data centers, at-home workers, branch offices, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration for TelecommutersMicrosoft Azure is a popular platform for cloud software and services that allows you to use IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure features over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Microsoft Azure, visit Azure expertise.

Microsoft 365 Integration for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity software and cloud services offered on a subscription basis. Office apps and services are provided in a variety of bundles intended for customers ranging from individuals and small offices to major enterprises. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the various subscription plans available for Microsoft 365 and deploy 365 apps for your teleworkers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online Integration Services for Remote WorkersExchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower costs for data center infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate transparently with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through tough technical roadblocks and can also provide comprehensive project management outsourcing to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Exchange Online, visit Exchange Online integration and support expertise.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's biggest provider of cloud-based services. Progent offers fast and economical online contact with cloud integration experts who can assist your organization to plan, deploy, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-availability network model so your employees have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's support services for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Integration Services for TelecommutersGoogle Cloud is a leading set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your existing IT assets with the Google Cloud, and Progent's DBA consultants can help you make your key apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. For information, refer to Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide changeover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables you to expand your current Help Desk Call Center organization by sharing delivery of Call Center support transparently between your in-house support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model based on the number one PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, go to Progent's Support Desk augmentation Services.

Security and Compliance for At-Home Workers
Work-from-Home (WFH) workers typically use their own computers and often operate in a poorly secured physical space. This increases their vulnerability to malware threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of security policies built on leading practices. Progent's veteran team of IT security support consultants can help your business to plan, deploy and manage an effective security solution that guards vital information resources in environments that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely utilized by local users as well as by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate permissions to different classes of users and to expand your IT network and adjust your security profile as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, refer to firewall integration and support services.

Remote Endpoint Monitoring for TelecommutersOnline Endpoint Monitoring makes it easy to track the various devices used by teleworkers and either reject or identify and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint, watching all activity and using state-of-the-art machine learning from SentinelOne to identify new attacks before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the impacted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint monitoring for teleworkers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo MFA Service Plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that includes at-home workers. Progent can deploy remote, automated security inventory software for quickly and affordably detecting a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with top credentials including CISA, CISSP, and GIAC, can assist your business to evaluate your workflows and governance policies and review your WAN architecture to enable you to design the highest level of protection for your an at-home workforce.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent can help you to use NodeZero to perform thorough penetration tests of your network perimeter and your internal network so you can evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to plan and implement a cohesive cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT resources. To find out more information about Progent's vulnerability analysis services based on on NodeZero's pentest platform, see Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing critical areas to concentrate on for protecting an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves saving and restoring critical information so as to avoid data loss and reduce restoration time and effort in the event of storage system problems resulting from equipment breakdowns, programming glitches, operator mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to design and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for telecommuters must address diverse kinds of user-owned endpoints. Progent offers fast remote access to experts familiar with a wide range of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that uses cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that require a quick switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity planning specialists can assist you to produce, document and validate a DR/BC strategy that includes the process of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified platform for protecting corporate data by controlling onsite, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Remote endpoint devices can be user owned or company owned. Network administrators managing the endpoint computers of telecommuters can utilize Intune to provision and validate applications on managed devices, push patches and certificates, configure policies for accessing information and resources, manage passwords, create VPN connections, control how teleworkers share data, establish threat defense, ensure compliance, and erase corporate data from lost, stolen or deactivated devices. Intune works with Apple iOS, Google Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, refer to Intune remote endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that helps network administrators to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Brooklyn, New York organization, phone 1-800-993-9400 or visit Contact Progent.