Brooklyn At Home Workers Connectivity Consulting Company

Enlarging your at-home workforce can have a major effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Brooklyn company to pick the right tools and follow leading practices in building and maintaining a secure virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Brooklyn, New York companies to with any aspect of building a high-performing remote work environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support an at-home work environment can be especially complex if you have to accommodate a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online support for both outdated as well as modern technologies in virtual office venues enables you to make efficient use of your available network infrastructure and provides you with ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to help your company to implement a productive work-at-home ecosystem include:

• VPN technology allows you to establish a secure tunnel for authenticated at-home employees to use IT assets located at your company data center or in the cloud. Progent can help you to configure and manage VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices such as Windows, macOS, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to view and use a remote PC's desktop. This technology provides IT managers more control over the digital environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers attach home computer networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier online consulting for configuring home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
• Home Wireless networks, typically supporting an entire household and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi access point setup help.
• Internet access methods impact the performance and reliability of connections between at-home workers and the corporate data center. Mission-critical applications may require backup Internet access in case the primary connection fails. Progent can provide guidance for identifying Internet service providers, picking sensible bandwidth and data volume offerings, and integrating high-availability Internet access. See Internet access solutions.

IP Voice Integration for Remote Workers
Expanding the business phone environment to include telecommuters is critical to supporting a productive at-home workforce. A variety of cloud-based VoIP products are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can help businesses of all sizes to plan or tune a remote VoIP environment that delivers the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco VoIP systems to handle an expanding remote workforce.

• Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media applications used throughout the network. CUCM manages other mixed media services such as unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM support, refer to Cisco Unified Communications Manager expertise.
• Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can help your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager expertise.
• Cisco IP Gateways enable connectivity with public telephony networks and with clients operating beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
• Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from major technology companies support virtual discussions, video conferencing, chat, and screen sharing for both onsite workers and at-home workers. Many organizations use multiple products to accommodate their different partners and clients. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and enhance the engagement of your at-home workforce.

• Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, voice and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to configure and maintain Skype for Business client software to accommodate your remote employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
• FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference. For details about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and assist your business to tune your network infrastructure to run them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that create a cohesive user experience for exchanging information throughout a corporate network and on a broad selection of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their original releases and can assist businesses to configure these flagship collaboration platforms to optimize the productivity of your remote workers.

SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-based delivery of data, workflow, and tools for searching through company-wide business data. SharePoint allows you to create protected portals that enables remote workers to see and update consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting expertise, visit SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit integration expertise for Exchange Server.

OneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues can access them safely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows remote workers to co-edit documents. Revisions created offline are uploaded when you go back online. For information about Progent's support services for Microsoft OneDrive, visit Onedrive configuration experts.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable remote support for enabling organizations to build, manage and repair cohesive network architectures that incorporate internal data centers, at-home workers, branches, and public cloud services. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud access, identity, and security.

Azure is a leading platform for cloud software and services that enables you to use IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure for remote workers by configuring and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, visit Microsoft Azure consulting.

Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services available by subscription. Office applications and cloud services are provided in a variety of bundles intended for users ranging from students and households to large corporations. Progent offers fast and affordable remote contact with experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 integration services.

Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with on-premises Exchange environments, allowing customers to build hybrid information systems. Progent's Exchange experts are available for occasional assistance to get you past challenging IT bottlenecks and also offer comprehensive project management outsourcing to make sure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.

Amazon AWS is a pioneer in the public cloud market and is the world's top provider of cloud-based services. Progent offers fast and affordable online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture to make sure your users have a consistent computing experience whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.

Google Cloud is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can help your business to set up virtual machines on GCP Compute Engine, design an efficient storage system with GCP Storage, and simplify identity control for telecommuters with Google Cloud Identity services. Progent's experts can also assist your business to utilize GCP's management technology to control and monitor your GCP environment. To find out, see Google Cloud Platform integration expertise.

Help Desk Call Center Support for At-Home Workers
A sudden, organization-wide transition to a teleworker business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center (TRC) team.

• Progent's Standard Call Center services utilize Progent's extensive network of remote technical support specialists along with world-class ticketing and tracking technology to offer an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update the status of their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small businesses.
• Progent's Support Desk Supplemental Service enables your company to augment your current Support Desk staff by sharing delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Augmentation Services can help your business to provide world-class desktop support to your at-home employees, visit Progent's Call Center augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home employees commonly utilize their own devices and often work in an unsecured physical area. This situation multiplies their vulnerability to malware threats and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive user training, and the creation of security policies based on best practices. Progent's veteran group of data security support experts can help you to plan, deploy and manage a compliant cybersecurity solution that guards critical IT resources in environments that include remote workers.

Firewalls enable companies to build a network that can be securely accessed by local users and by an at-home workforce, mobile workers, suppliers, customers, and other stakeholders. Next-generation firewall appliances permit you to assign and control appropriate access rights to different groups of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both current and legacy security appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall configuration and support services.

Online Endpoint Monitoring makes it easy to watch over the disparate computers utilized by teleworkers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint, watching all activity and using advanced AI technology from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight ASM instantly isolates the targeted endpoint from the network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.

Progent's Duo MFA Services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, refer to Duo MFA two-factor authentication services for telecommuters.

Security Audits can evaluate the exposure of your network to all classes of external and local security threats for a network that incorporates an at-home workforce. Progent can run remote, automated security analysis scanning for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment consulting services, which can be managed by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your business to audit your procedures and governance policies and review your IT infrastructure to allow you to implement the highest level of security for your an at-home workforce.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you identify, rank, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to perform thorough pentests of your perimeter and your internal network in order to determine your current security posture. Progent can also assist you to harden your existing network security and can assist you to plan and implement a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability analysis services based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key things to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers backing up and recovering vital data in order to avoid data loss and minimize recovery time and effort in the event of storage system failures resulting from hardware issues, programming glitches, user mistakes, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and manage in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.

• Backup/Recovery solutions for an at-home workforce must address diverse types of user-owned endpoints. Progent offers quick online help from experts knowledgeable about a broad range of platforms for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes fine-grained restore and unified management.
• Disaster Recovery/Business Continuity plans often envision circumstances that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help your company to develop, document and validate a DR/BC strategy that addresses the process of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a unified solution for safeguarding corporate data by managing local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Managed endpoint computers can be user owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can utilize Intune to provision and validate apps on devices, push patches and certificates, configure policies for permission to access information and resources, manage passwords, create VPN tunnels, determine how home-based workers share data, establish threat defense, ensure security compliance, and wipe corporate data from lost, stolen or deactivated endpoint devices. Intune runs with Apple iOS, Android, Windows, and macOS endpoints. For details about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, go to Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud products. For details about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Brooklyn, New York business, phone 1-800-993-9400 or go to Contact Progent.