Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Cheyenne company to select the appropriate tools and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Cheyenne, Wyoming businesses to with any facet of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure required for an at-home work environment can be particularly complex if you have to manage a mix of personal equipment such as desktop computers and notebooks, Internet routers, and wireless APs from different vendors and with a variety of operating systems and firmware releases. Progent's experience providing remote support for both outdated and modern technologies in remote office solutions allows you to make cost-effective use of your available infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to implement a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to create a safe connection for authenticated at-home workers to use IT assets located at your corporate data center or in the cloud. Progent can assist your company to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a broad range of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to view and interact with a data center computer's desktop. This provides network managers more control over the digital environment of at-home employees and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi networks, and firewalls. Progent offers top-tier remote consulting for configuring routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by the whole family and guests, are commonly used by telecommuters to connect to their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to resolve these problems by providing services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet connectivity methods impact the performance and availability of connections between telecommuters and the company data center. Vital processes may require redundant Internet connections in the event the normal connection fails. Progent can provide expertise for selecting ISPs, selecting sensible bandwidth and data volume packages, and setting up fault-tolerant Internet access. See Internet connectivity solutions.

VoIP Integration for an At-Home Workforce
Expanding the company phone system to accommodate telecommuters is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's modern or legacy products for VoIP management. Progent can assist businesses of any size to design or tune a remote IP voice environment that provides the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations optimize their existing Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia apps used throughout the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM support, visit Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, visit CallManager consulting services.
  • Cisco IP Gateways provide connectivity with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to support these solutions and deliver on-demand deployment and debugging services.

Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing products from major technology companies support virtual discussions, video conferencing, chat, and content sharing for both onsite workers and telecommuters. Many organizations utilize multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to maintain your existing voice/video conferencing environment and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to support your at-home employees. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for training. For details about Progent's consulting expertise for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as voice/video calling, persistent chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a consistent user interface for exchanging data and ideas throughout multiple sites and on a wide range of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange Server since their initial releases and can help businesses to configure these critical collaboration products to optimize the productivity of your at-home workers.

SharePoint Server Integration Experts for Remote WorkersSharePoint uses web entities to facilitate collaboration and knowledge delivery by offering policy-driven delivery of data, business processes, and tools for looking through company-wide information silos. SharePoint enables you to create secure web portals that permits remote workforce to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, refer to SharePoint integration and application development expertise.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to integration consulting services for Microsoft Exchange.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers can retrieve them securely through a browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to jointly author files. Edits created offline are uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, go to Onedrive integration consulting.

Cloud Integration for Telecommuters
Progent offers affordable online support for enabling organizations to create, manage and optimize integrated network architectures that include physical data centers, telecommuters, branches, plus public cloud resources. Progent offers top-tier consultant for all modes of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers fix problems with cloud access, identity, and cybersecurity.

Azure Integration for Remote WorkersMicrosoft Azure is a leading platform for cloud services that enables you to utilize IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure offers over 100 services services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to establish secure access to Azure for teleworkers by configuring and debugging firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, visit Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services offered by subscription. Microsoft apps and services are provided in a variety of plans designed for users ranging from individuals and small offices to large corporations. Progent can provide quick and easy online contact with experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises deployments of Exchange, allowing customers to create hybrid information systems. Progent's Exchange consultants are available for occasional help to guide you past challenging IT bottlenecks and also offer end-to-end project management services to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a trailblazer in the public cloud computing market and is the industry's top source of cloud-based services. Progent can provide quick and affordable online contact with cloud integration experts who can assist your business to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network architecture to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration for At-Home WorkersGoogle Cloud Platform is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent can help your business to deploy VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify access control for telecommuters with GCP Cloud Identity. Progent's experts can also help you to use GCP's management technology to control and monitor your GCP ecosystem. To learn, see Google Cloud Platform (GCP) consulting expertise.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a telecommuter business model, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or revise their active tickets, add information, and upload screenshots and relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service enables your company to expand your existing Help Desk organization by splitting responsibilities for Call Desk support transparently between your in-house IT support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution based on the number one professional services automation platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class desktop support to your at-home employees, see Progent's Call Desk supplementation Services.

Security and Compliance for Remote Workers
Work-from-Home (WFH) staff members commonly use their personal computing devices and often operate in a poorly secured physical area. This situation multiplies their susceptibility to cyber attacks and requires judicious deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user education, and the creation of security policies built on leading practices. Progent's seasoned roster of data security support experts can assist your business to design, configure and maintain an effective cybersecurity solution that protects critical information assets in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network that can be securely accessed by local users and by at-home workers, mobile employees, vendors, customers, and the public. Modern firewall devices allow you to configure and control different access rights to different classes of users and to scale your IT network and adjust your cybersecurity posture as your business evolves and as network attacks become more complex. Progent supports both new and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration expertise, go to firewall configuration and support services.

Remote Security Monitoring and Management for TeleworkersOnline Endpoint Security Monitoring makes it possible to track the various devices used by an at-home workforce and either reject or spot and respond to modern cyber attacks like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted endpoint device from the corporate network to contain the threat. Because the ProSight ASM software agent is self-contained, endpoint devices stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to verify your identity on a unit that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of external and internal security attacks for a network that incorporates remote workers. Progent can deploy remote, automated cybersecurity inventory software for rapidly and economically detecting a wide variety of security gaps that can be found over the Internet. Progent's security assessment consulting services, which can be provided by data security experts with advanced credentials including CISA, ISSAP, and GIAC, can help your company to evaluate your processes and governance policies and review your WAN infrastructure to allow you to implement the highest level of protection for your at-home workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home environment as well as your internal and perimeter networks to help you identify, prioritize, fix, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal network in order to evaluate your present security profile. Progent can also help you to harden your existing network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT resources. To learn more information about Progent's vulnerability analysis services based on on NodeZero's penetration test products, visit Consulting Support for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about critical things to focus on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection involves backing up and recovering critical data so as to prevent data loss and reduce recovery time in case of storage system problems resulting from hardware issues, programming hiccups, user mistakes, malware, or any other reason. Dependable data protection strategies can be particularly difficult to architect and maintain in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for telecommuters must cover diverse types of personally owned endpoint devices. Progent offers fast online access to experts familiar with a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features fine-grained recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies typically envision scenarios that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to produce, document and test a DR/BC strategy that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized environment for protecting critical data by controlling onsite, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of teleworkers can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, set up rules for permission to access information and networks, manage passwords, establish VPN tunnels, determine how home-based workers share data, set up threat defense, ensure security compliance, and delete corporate information from lost, stolen or decommissioned devices. Intune runs with iOS, Google Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint devices of your teleworkers, refer to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Top features of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Cheyenne, Wyoming organization, call 1-800-993-9400 or refer to Contact Progent.