Cheyenne Offsite Workforce Configuration Consulting
System Planning, Configuration, Management and Call Center Consultants
Enlarging your remote workforce may have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Cheyenne company to pick the right tools and follow best practices in building and operating a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services that go from as-needed guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent can help Cheyenne, Wyoming companies to succeed with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and unified management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure needed for an at-home work environment can be particularly challenging if you have to manage a mix of worker-owned equipment like desktop computers and laptops, routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's background providing online help for both legacy as well as current technologies in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making essential updates. Services available from Progent to assist your company to implement a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to establish a secure tunnel for authenticated remote workers to use IT resources situated at your corporate data center or in a public cloud. Progent's consultants can help your company to deploy and manage VPN connections between your teleworkers and your various network resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's AnyConnect software for secure VPN connections for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and interact with a data center computer's desktop. This provides IT managers substantial control over the digital environment of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide expert remote support for configuring home routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting an entire household and guests, are frequently used by telecommuters to access their Internet router for work. This can cause performance as well as security issues. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation expertise, and Ubiquiti wireless AP integration help.
- Internet access methods affect the performance and availability of connections between telecommuters and the company data center. Business-critical processes may demand backup Internet access in the event the normal connection fails. Progent can provide guidance for picking Internet service providers, selecting appropriate bandwidth and data volume offerings, and setting up redundant Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for At-Home Workers
Expanding the corporate phone environment to accommodate remote users is critical to maintaining a productive at-home workforce. A variety of cloud-centric IP voice products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's modern or legacy products for IP voice management. Progent can help organizations of any size to plan or tune a telecommuter IP voice service that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist organizations optimize their existing Cisco IP voice systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages other mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, visit CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and provide as-needed integration and debugging services.
Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing platforms from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and enhance the engagement of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features that include voice/video conferencing, persistent chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich environment of productivity apps that create a consistent user interface for exchanging information across a corporate network and on a broad selection of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their original publication and can assist businesses to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workforce.
SharePoint uses web sites to promote collaboration and information delivery by offering policy-driven access to content, business processes, and tools for looking through company-wide information silos. SharePoint enables you to create protected portals that enables at-home workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint consulting services, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, go to planning and configuration consulting services for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can retrieve them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-author documents. Edits created offline are synced when you go back online. To learn about Progent's support services for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote support for helping organizations to build, maintain and troubleshoot integrated hybrid network models that combine internal data centers, telecommuters, branch offices, plus cloud services. Progent can provide top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular family of public cloud software and services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure features over one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also show you how to create protected connections to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Azure, visit Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services offered by subscription. Microsoft applications and cloud services are provided in a selection of plans intended for users ranging from individuals and small offices to large corporations. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, see Microsoft 365 consulting expertise.
Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the advantages of lower costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Exchange Online to run smoothly with on-premises Exchange environments, allowing customers to create hybrid networks. Progent's certified Exchange experts are available for as-needed assistance to guide you past tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your telecommuters have easy and secure access to your Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's biggest source of cloud-based services. Progent offers rapid and affordable online contact with cloud integration experts who can help your business to design, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's consulting services for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud Platform is a leading set of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage services, and simplify access control for telecommuters with GCP Cloud Identity services. Progent can also assist your organization to use GCP's management tools to control and track your GCP ecosystem. To learn, visit Google Cloud Platform (GCP) consulting services.
Help Desk Services for At-Home Workers
A sudden, enterprise-wide changeover to a teleworker workforce, which could be motivated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support specialists along with enterprise-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their current trouble tickets, enter information, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service allows your company to augment your existing Call Center staff by sharing responsibilities for Support Desk support services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model based on the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home workforce, visit Progent's Call Desk augmentation Services.
Security for Telecommuters
Work-from-Home (WFH) employees typically utilize their personal devices and often work in a poorly secured physical area. This situation multiplies their susceptibility to malware attacks and calls for careful deployment of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the creation of policies based on best practices. Progent's veteran group of cybersecurity support consultants can assist your business to design, implement and manage a compliant security solution that guards critical information resources in environments that include an at-home workforce.
Firewalls enable companies to build a network that can be securely utilized by on-premises users and by an at-home workforce, mobile users, vendors, clients, and the public. Next-generation firewall appliances allow you to assign and control appropriate permissions to different groups of users and to expand your network and adjust your security as your company evolves and as network attacks grow more complex. Progent works with both new and legacy security appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, go to firewall support services.
Remote Endpoint Security Monitoring makes it possible to track the disparate devices utilized by teleworkers and either block or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint device, watching all activity and utilizing advanced AI technology from SentinelOne to identify zero-day attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the targeted endpoint device from the network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for remote workers.
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different network channel. A wide selection of devices can be used for this second means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several validation devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that includes an at-home workforce. Progent can deploy online, automated security analysis scanning for rapidly and economically uncovering a broad range of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by security experts with advanced certifications including CISM, CISSP, and GIAC, can assist your business to audit your processes and governance policies and assess your IT architecture to enable you to design top-level security for your remote workers.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about critical things to focus on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering vital information so as to avoid data loss and reduce restoration time in case of storage system problems due to equipment issues, software glitches, operator error, malware, or other causes. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for remote workers must address diverse types of personally owned endpoints. Progent can provide quick remote access to experts knowledgeable about a wide array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that require a quick changeover to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to create, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified environment for protecting critical data by controlling onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Remote endpoint computers can be personally owned or company owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure rules for permission to access information and resources, manage passwords, establish VPN tunnels, determine how home-based workers share data, set up threat protection, ensure security compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS endpoints. For information about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, refer to Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Cheyenne, Wyoming company, phone
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At Home Workers Endpoint Management Consulting
At Home Workers Endpoint Management Integration Support
Progent can help small and medium-size businesses to configure centralized remote endpoint management and monitoring platforms for maintaining endpoint devices operated by an offsite workforce.
Developer Firm Microsoft 365 Excel Power Query
Office Excel 2016 Professionals
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of remote services to assist you to plan, program, test, install, manage, and debug applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to move your existing Excel applications to the latest versions of Excel, support Excel on iOS-based iPhones and iPads and Google Android smartphones and tablets, and identify and fix compatibility problems between various releases of Excel. Progent offers as-needed support to organizations who need a fast fix to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management support for migrating or developing line-of-business application software based on Excel. Progent's cost-effective online training classes for Excel can be custom tailored to meet the special requirements of individual users or teams.
Progent Phone Numbers
Progent Contact
For small businesses interested in Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.
Windows Desktop Simulation on macOS Technology Consulting Services
Windows Virtual Desktop for Mac Troubleshooting
For businesses that have a combination of Mac and Windows computers, there exist two basic solutions for running Microsoft Windows-dependent applications on macOS or OS X: an external connection to an actual Windows computer or local emulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a remote Windows-based computer to run Windows applications and share system resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac system so you are able to use Windows applications locally. Progent's macOS and Mac OS X technology support experts can help your company to manage these products for using Microsoft Windows applications on your Apple Macs and can in addition assist your company to evaluate and install third-party solutions for Windows platform simulation.
wireless controller Support
24-7 CCIE Certified Flex Series Wireless Controller Network Consultant
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, tuning Wi-Fi performance by reducing the effect of RF congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening security by detecting cyber threats and analyzing network traffic based on user class and location. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller technology.
ProSight Network Infrastructure Management Outsourcing
Outsourcing ProSight Infrastructure Monitoring
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks.
SQL Server 2017 Always On Availability Groups Consultants
Consulting SQL Server 2017 and Windows Server 2012 R2
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can help your organization to design and implement a smooth migration of your databases and applications to any deployment model including local, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and on budget.
802.11x Wi-Fi Site Survey Integration
24x7 802.11x Wi-Fi Site Survey Setup and Support
Progent's Wi-Fi site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi network adapted to your environment, providing your business a wireless solution that has the coverage, speed, capacity, QoS, data protection, and hand-off ability your business needs. Wireless site survey services from Progent include remote predictive analysis for planning a wireless network and onsite survey services for confirming, tuning, and troubleshooting an operational wireless network.
Microsoft Teams Online Troubleshooting
Consultant Services Microsoft Teams work from home
Progent can help you to plan a migration to Teams from Skype for Business and configure, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
Automated Server Inventory Technology Consulting
Online Support ProSight Windows Server Management
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity.
Lync Server 2013 security Consulting
Consultants Lync Server 2013 PSTN Gateway
Progent's Microsoft consultants can help your company to assess the benefits of Microsoft Lync Server 2010 for your business and can help you to design and execute a deployment of Lync Server 2010 that unifies the control of IM and Presence and increases the output of your office employees, at-home workers, and smartphone users. Progent can also assist you to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and provide online seminars and ongoing support for Lync Server 2010 and other Microsoft technologies.
OS X Remote Support
Macintosh OSX Integration Services
Progent's consultants can provide Mac users a variety of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Entourage and email help, security services, and one-on-one education. Progent can assist clients to upgrade to macOS from OS X or earlier versions of Mac OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and Apple iPad management, or migrating to iCloud services. For computer networks built solely on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is reliable, safe, efficient and aligned with your organization's business goals.
Biggest Windows Server 2012R2 Server Manager Troubleshooting
24/7 Windows Server 2012R2 Multitenancy Online Support Services
Progent's certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management staff, develop an enterprise-wide security plan, automate IT administration, assist with creating applications, and build and validate a DR/BC plan.
Top Rated WatchGuard XTM Firewall Network Security Testing
WatchGuard Firebox M270 Firewall Security Organization
Progent provides consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Altaro O365 Mailbox Backup Network Engineer
Altaro Office 365 Teams Chat Backup Technical Consultant
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your M365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
VMware Hy7brid Cloud Specialist
VMware Cross vCenter NSX Services
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid systems. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.
Emergency Helpdesk Management Services Outsourcing
Network Support Help Desk Services Consultants
Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Support services are provided at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Cisco PIX 500 Firewall Migration Technology Consulting
Security Support Outsourcing
Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to adopt the latest firewall technology from Cisco. Progent's Cisco-certified experts can help your company plan and implement an efficient migration to Cisco ASA 5500-X Series firewalls following industry best practices.
Mac OS X Class
Mac Office Outlook Instruction
Progent can provide one-on-one education customized for people who wish to broaden their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one online training for macOS and Mac OS X applications.
Contract Mac Consultants Contractor Job
Urgent Freelance MRP Consultants Part-Time Job
Our Experts Team offers support in important technologies such as Macintosh networking and applications; Expertise for Linux-based, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and specialized program support; CIO, business analyst, and project logistics services; Special program design and integration; Web site, eCommerce, EDI, and customer information portal design and deployment; Database management and efficiency help; Business intelligence consulting; and Telecommunications systems consulting.
Meraki MR30H Access Point Consultants
24 Hour Meraki MR34 Access Point IT Consulting
Progent's Meraki wireless AP experts provide remote and on-premises support services to assist businesses of all sizes to plan, install, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi networks for environments that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and firewalls to build a cohesive ecosystem that provides identical access, performance, security compliance, manageability and uptime for wired and wireless users regardless of their mobility or device.
ACHDS Small Office IT Support
Integration Specialists CISM
Progent offers clients access to consultants who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that clients deserve to be sure that their computer support consultants have formal testing as well as extensive practical field experience so that Progent's customers can engage Progent's service with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts confers priority for significantly better vendor assistance than is offered to uncertified service providers, allowing Progent to offer clients a better class of IT service. In other cases, recognized certifications such as CISSP or ISSEP for network security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the services of accredited industry experts.
Remote Technical Support Part-Time CIO
Part-Time CIO Network Engineer
Progent can supply small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate IT products to improve business processes so they align more closely with your corporate goals. Your business can develop and install a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer.
Remote Workforce Cybersecurity Remote Troubleshooting
At Home Workers Endpoint Security Help and Support
Progent can assist small and medium-size companies to set up security defense systems and deliver response expertise required for telecommuters.
Internet Security and Acceleration Server 2006 Online Technical Support
ISA 2006 Firewall Consulting Services
Microsoft ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, VPN, and web caching platform for safeguarding the Internet-facing applications of any sized business against a broad variety of attacks. Progent's Microsoft ISA Server 2006 consultants can show you how to design, cost-justify, test, install, configure and manage the Standard or Enterprise edition of ISA Server on your information system.
Windows Cluster Server 2008 Setup and Support
High-Availability Failover Clustered Servers Consulting Services
The clustering technology built into the Datacenter and Enterprise versions of Windows Server 2008 has been radically re-engineered to simplify the deployment, setup, and administration of clusters that offer improved levels of system availability, protection, efficiency, and versatility. New or improved capabilities include cluster Validation, revamped setup and deployment, unified cluster management, new cluster architecture for maximum uptime, hardened security and quorum structure, elimination of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company evaluate the business benefits of Windows clustering, plan and execute a deployment, educate your IT personnel to manage your failover clusters, provide ongoing consulting and support services, and produce and test a disaster recovery procedure.
Microsoft Project Server My Sites Consulting
Applications Support Project Server 2010
Progent's Microsoft consultants offer advanced expertise in implementing, operating and debugging all versions of Microsoft Project Server and can provide a broad range of affordable remote support services based on industry best practices to help businesses of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include system design, software configuration and upgrades, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
Immediate SCCM 2012 Policy Settings Computer Engineer
System Center 2012 Configuration Manager Engineer
Progent can assist you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing IT needs. In addition, Progent can assist you to create a software foundation that fully supports SCCM by providing expertise with related Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Windows 8.1 Backup and Restore Information Technology Consulting
Windows 8.1 Training Professionals
Microsoft Windows 8.1 is engineered to power devices from smartphones and tablets to power-user desktops. A wealth of new and improved capabilities, including touch screen support and signature tile GUI, provide a broad selection of benefits for companies who understand how to exploit them. Progent's Windows consultants can assist bring your business up the learning curve with Windows 8.1 and make sure you gain maximum competitive advantage from the product's various new and enhanced technologies.
Catalyst 2940 Switch IT Consultants
Consultant Services Catalyst Switching
Progent's Cisco-certified CCIE consultants can help your business to set up, manage, upgrade, tune and troubleshoot Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and migrate smoothly from legacy appliances to current devices.
Specialists Windows Server 2003
Microsoft Windows 2003 IT Consultants
Progent's certified Windows Server 2003 engineers offer network help and expert consulting for the entire line of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows Server 2003 migration, integration, administration, and maintenance offerings include network design, installation, project management, in-person and remote technical support and repair, Help Desk services, expert security consulting, comprehensive outsourcing, and expert co-sourcing.
Support Outsourcing SCDPM 2012 Migration
Support and Help SCDPM 2012 Security and Compliance
Progent's Microsoft-certified consultants can provide remote or onsite support to assist businesses of any size to plan, deploy, administer, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent offers occasional support for fixing particularly challenging problems, or comprehensive project management services. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery plan.
Enterprise Project Management Professional
Open Now Consultants Project Planning
For advanced project management support, Progent can provide the services of senior information technology experts with decades of experience in IT management, application development, and process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise clients adhere to leading practices to make sure development or deployment projects are completed on schedule and on budget.
Technology Professional Sodinokibi ransomware recovery
ransomware cryptoworm recovery Engineer
Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Exchange 2013 Configuration Help and Support
Integration Support Exchange 2013 Disaster Recovery
Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned structure. These improvements favorably impact vital facets of IT such as manageability, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Exchange 2013.
Work at Home Cybersecurity On-site Technical Support
Information Technology Consulting At Home Employees Endpoint Security
Progent can help small and mid-size organizations to install security protection systems and provide cleanup expertise needed to support teleworkers.
Solaris with Windows Engineer
UNIX with Windows Consultant Services
If your business runs a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM and CISSP-premier security specialists can assist your whole enterprise in a broad range of security areas such as security management practices, security design and models, access control systems and methodology, applications development security, business processes security, physical security, communications, network and Internet security, and workplace recovery preparedness. CISA and CISSP stipulate the fundamental skills and worldwide standards of knowledge that information security professionals are required to master. These accreditations offer IT management the confidence that consultants who have earned their CISA or CISM qualification have the experience and knowledge to offer world-class security support and engineering help.
Cisco Architecture Consulting
IT Outsourcing Firms Cisco VoIP
Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid basis for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas such as compute and storage utilization, security and compliance, versatility, uptime, and recoverability.
Top Rated SQL Server 2016 and Power BI Network Consultants
SQL Server 2016 Application Migration Help and Support
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, availability, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and onsite expertise to help businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Professionals CRISC Risk and Information Systems Control
CRISC Risk and Information Systems Control Consultant
Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.
Consulting Services Exchange 2003
Exchange Server 2003 Upgrade Technical Support
Progent's Microsoft Certified engineers can provide world-class support for major implementations of Microsoft Exchange 2007. Progent's consultants can help you prepare for multi-location Exchange Server 2007 rollouts or upgrades and can supply onsite personnel to help enterprises with installations of Exchange Server in the or any region served by Progent's consultants.
Catalyst 802.11ax AP IT Consultant
Catalyst Wi-Fi 6 WAP Support and Integration
Progent's Cisco Catalyst 802.11ax AP consultants can provide economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
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