Cheyenne Teleworkers Connectivity Advisor
System Planning, Configuration, Administration and Help Desk Consultants
Enlarging your at-home workforce may have a major impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Cheyenne company to pick the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent can assist Cheyenne, Wyoming businesses to with any facet of creating a high-performing telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be especially complex if you have to manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi appliances from different vendors and with a variety of OS software and firmware releases. Progent's background providing remote support for both outdated as well as modern IT products in virtual office venues enables you to make cost-effective use of your existing network infrastructure and offers ready access to expertise for implement necessary updates. Support services available from Progent to help your company to create a productive work-at-home infrastructure include:
- Virtual Private Network (VPN) connectivity makes it possible to create a safe tunnel for authenticated remote workers to access IT assets located at your corporate datacenter or in a public cloud. Progent can help you to deploy and manage VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a wide selection of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a remote PC's desktop. This technology provides IT managers significant control over the computing ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent can provide expert remote support for deploying routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wireless networks, typically supporting the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can cause performance and security issues. Progent can assist you to mitigate these problems by delivering expertise that include Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi wireless access point integration assistance.
- Internet access solutions affect the performance and availability of connections between telecommuters and the company network. Business-critical applications may require backup Internet connections in the event the primary connection fails. Progent offers expertise for identifying ISPs, picking appropriate bandwidth and data volume bundles, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the company phone system to accommodate teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based digital PBX platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or older products for IP voice solutions. Progent can help businesses of any size to design or tune a remote IP voice environment that delivers the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps used across the network. Unified Communications Manager manages additional combined media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can assist you to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, visit Cisco CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide on-demand configuration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from major technology companies support online discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies utilize multiple conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and enhance the productivity of your remote workforce.
- Skype for Business is Microsoft's leading communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to configure and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. For details about Progent's support expertise for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams and for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and help your business to optimize your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office families, offering a rich environment of applications that deliver a consistent user interface for sharing information throughout a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their original releases and can help your company to deploy these flagship collaboration products to optimize the effectiveness of your at-home workers.
SharePoint uses web entities to enable collaboration and information sharing by providing policy-based access to content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create protected portals that permits remote workforce to see and update aggregated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint support services, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting services, go to integration consulting services for Exchange.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues can access them securely via a browser. Included with Microsoft 365, OneDrive enables home employees to jointly author documents. Revisions made offline are uploaded when you go back online. For details about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Cloud Integration Services for Remote Workers
Progent offers fast and affordable online support for helping organizations to build, maintain and repair integrated network models that incorporate physical data centers, telecommuters, branches, plus cloud services. Progent can provide top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with public cloud access, identity, and cybersecurity.
Azure is a leading platform for public cloud services that allows you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure features over 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's consulting services for Microsoft Azure, visit Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity software and cloud services available on a subscription basis. Office apps and cloud services are marketed in a variety of plans designed for users ranging from individuals and small offices to large corporations. Progent can provide fast and easy online access to consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the numerous subscription bundles available for Office 365 and configure 365 apps for your teleworkers in a way that delivers maximum business value. For details about Progent's consulting expertise for Microsoft Office 365, see Office 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to run seamlessly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's Exchange experts are available for occasional help to guide you past challenging IT bottlenecks and can also provide comprehensive project management services to ensure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. To learn Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's top source of cloud services. Progent offers fast and affordable online contact with cloud connectivity consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-uptime network architecture so your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to scale your existing IT assets with the Google Cloud, and Progent's database consultants can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to set up virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access control for remote workers with GCP Cloud Identity. Progent's experts can also help your organization to use GCP's unified management technology to control and track your GCP ecosystem. For information, refer to Google Cloud Platform (GCP) integration services.
Help Desk Services for Remote Workers
A rapid, enterprise-wide transition to a from-home workforce, which could be motivated by an epidemic or as part of a business continuity process, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Desk services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to check or edit their active tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows you to expand your current Call Desk staff by sharing delivery of Help Desk Call Center support transparently between your in-house IT support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a co-sourcing support model utilizing the number one PSA tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your business to provide world-class IT support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.
Security for Telecommuters
Telecommuters commonly run their own equipment and work in an unsecured area. This worsens their vulnerability to cyber attacks and calls for careful use of firewalls, remote security monitoring, and the enforcement of security policies in compliance with leading practices. Progent's veteran roster of certified cybersecurity professionals can help your company to plan, deploy and administer a modern cybersecurity solution that safeguards sensitive data in networks that include an at-home workforce.
- Firewalls allow companies to build a network that can be securely accessed by local users and by at-home workers, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to assign and manage different access rights to different groups of users and to scale your network and adjust your cybersecurity posture as your company evolves and as network attacks grow increasingly sophisticated. Progent works with both new and older firewall appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, refer to firewall integration and support expertise.
- Remote Endpoint Monitoring makes it possible to watch over the various devices utilized by an at-home workforce and either reject or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on each secured endpoint, monitoring all activity and utilizing state-of-the-art behavioral threat analysis to identify zero-day attacks on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the targeted device from the network to quarantine the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain secure even when they are not connected to the Internet. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.
- Security Audits can evaluate the exposure of your information system to all types of external and local security threats for a network that includes telecommuters. Progent can run online, automated security analysis software for quickly and economically detecting a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by data security professionals with advanced credentials including CISA, CISSP, and GIAC, can assist your company to evaluate your workflows and governance policies and review your WAN infrastructure to allow you to design the highest level of security for your teleworkers.
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information so as to prevent data loss and minimize recovery time in the event of storage problems due to hardware breakdowns, software glitches, operator mistakes, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to architect and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for teleworkers must address diverse types of personally owned endpoints. Progent can provide quick online access to experts familiar with a broad array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and handhelds. Leading backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that require a temporary switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help you to develop, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for protecting corporate information by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and authenticate apps on managed devices, push patches and certificates, configure rules for accessing information and resources, manage passwords, create VPN tunnels, control how teleworkers share information, set up threat protection, ensure security compliance, and erase corporate information from lost, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Microsoft Intune and how Progent can help your company to use this platform to administer the endpoint computers of your telecommuters, visit Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network managers to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for access control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Cheyenne, Wyoming business, call
An index of content::
Onsite Technical Support OS X
Apple OS X Tiger Online Support Services
Progent's experts offer macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can help clients to migrate to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or moving to iCloud. For computer networks based exclusively on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and supporting a network infrastructure that is reliable, safe, efficient and aligned with your organization's objectives.
Microsoft and Mac Desktop Computer Consulting Firm
Top Microsoft and Mac Desktop Migration Consultants
Progent can deliver a variety of low-cost online and on-premises support services to assist your business to install, manage, and debug workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
ProSight VM Hosting Professional
Consultants Private Cloud Integration
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's servers in an environment that gives the highest level of dependability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management services are based upon proven virtualization techniques that enable small and midsize companies with mixed- platform environments to economize dramatically on the expense of capital investments, system support, and network administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
VMware NSX Topology Technology Professional
VMware NSX Architecture Professional
VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly restore the entire logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.
Dynamics GP Visual Studio Engineers
Dynamics GP Excel Cubes Consultants
Progent's expert solution designers and software developers can assist your business to create enhancements to Microsoft Dynamics GP that support the special needs of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also provide help with a range of software development tools that can be utilized to build user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Specialist ProSight Network Health Evaluation
Network Infrastructure Health Reports Specialists
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable and more secure AD environment. Both versions also provide the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime.
Server Troubleshoot Expert Microsoft Office 2000
Microsoft Office 2003 Network Security Consultants
To deliver cost-effective IT support for small companies, Progent has developed comprehensive computer outsourcing packages that offer small organizations quick access to network expertise without forcing you to recruit, educate, and maintain a large in-house IT staff. Progent’s IT outsourcing services give you an economical way for building a protected and reliable environment for your favorite Windows office productivity suites including Microsoft Office XP and Microsoft Office 2003.
Immediate UC560 Network Consulting
Remote Video IP Phones Consultant
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help your business to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
Microsoft Expert Service Reporting Consultant Services
Service Reporting Remote Consulting
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The practice of documenting and organizing service activity allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Computer Consultants Application Monitoring
Application Monitoring Support Services
Even if your company has a small computer support group and a limited IT budget, your information system can still feature the same high reliability and responsiveness that once needed a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified network consultants, the latest system management software for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your mission-critical network applications and hardware operating.
Technology Consulting Microsoft Exchange 2019
Exchange 2019 Integration Support
Progent can help you in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up HLB; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and setting up Outlook clients.
24x7 Microsoft Expert Office 365 and iPhones Professionals
Consulting Services Office 365 and Apple iOS
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on time and on budget.
Wireless LAN IT Consultants
Wi-Fi Configuration
Progent can show you how to plan, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network architecture, select appropriate hardware and software, and configure wireless access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a complete 802.11ac wireless system security strategy that is well aligned with the security plan for your entire corporate network.
Juniper Junos Management Technical Support Services
Juniper Junos J-Web Security Organizations
Progent's Juniper Networks-authorized network consultants can help your company to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and upgrade smoothly from outdated products to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network control software to help your business to streamline the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help you manage environments that incorporate a mix of Juniper's OS platforms.
64-bit Upgrade Online Help
64-bit Migration Services
Progent's Microsoft-certified consultants can help you plan, document, implement, manage, and troubleshoot a system-wide migration to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the key 32-bit programs that you intend to keep as well as the new 64-bit editions of software you wish to run.
24 Hour Programming Firms Microsoft Dynamics
Dynamics GP VBA Professional
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms make it possible to create specialized line-of-business programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to design reports that let you track your business more effectively, transforming uncooked information into valuable insights into your company and customers.
Les Kent has a 35-year track record of successful technology integration, corporate administration, sales, and operations. He has shown a talent for developing sophisticated IT solutions while working as a network architect, application developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and major corporations.
Open Now Maze ransomware recovery Engineer
ransomware rebuild Engineer
Progent's experienced ransomware recovery consultants can help you to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Designer Microsoft Azure migration
Biggest Consultant Azure Planning
Progent can assist companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower equipment investments. Azure offers a wealth of cloud services and Progent can help you to understand the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure you sidestep the common errors small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.
24/7/365 MCSE Expert Certified Comprehensive Event Management Computer Consulting
Microsoft Operations Manager Remote Technical Support
Medium-size companies can get all the advantages of Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced IT service programs, medium-size organizations can choose a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, automated alerts, in-depth reporting, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer medium-size business information systems world-class reliability, protection and performance.
Remote Cisco Certified Expert Troubleshooting Small Business
Largest Small Business Network Consultant
If you have a company IT system with 10 to 50 desktop users, Progent's computer outsourcing services save your business from dependence on an individual freelance service provider while giving you affordable and reliable access to high-quality network expertise. By providing IT consulting service when you need it, providing specialized knowledge for key applications, delivering value-added support such as 24x7 network monitoring, and billing only for support you receive, Progent gives you an economical way for maximizing the profitability of your small business information system. Progent is the smart way for small businesses to build and support a reliable and safe IT network and to have fast access to the skilled consulting ordinarily restricted to enterprises who are able to support a sizeable in-house IT organization.
MOM 2007 IT Services
Operations Manager IT Services
Progent provides a variety of network service packages for small businesses. These information technology outsourcing and network monitoring services are based on the proactive problem solving capabilities of Microsoft System Center Operations Manager, a state-of-the-art network and IT management product that monitors the reliability, performance, and safety of your network and identifies incipient problems before they can bring down your system. With Progent's affordably priced IT support packages, small organizations can select a simple co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.
Microsoft ISA Server Support Services
Microsoft ISA Server IT Consultants
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds developing corporate security designs for IT networks with many locations, remote users, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.
Small Business Support Firm
Small Business Setup
Progent delivers the services of Microsoft and Cisco-Certified network support professionals to show customers affordable alternatives to help companies optimize the value of Microsoft and Cisco technology. For networks that span from small offices to nationwide enterprises, Progent's network engineers can show you how to enhance your network's e-mail infrastructure, security, reliability, performance, and system administration.
Oracle 11g Upgrade Consultant
Specialist Oracle Enterprise Manager
Progent’s expert programmers, database designers, and program managers can help large businesses to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by providing database architects and software programmers skilled in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to incorporate SharePoint with additional data sources like SQL Server and Excel to create data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can help clients to create, enhance, troubleshoot, or port web-based applications to utilize the latest advances in web technology.
Microsoft GP/Great Plains Technical Support Services
Dynamics GP Great Plains Software Technical Support Services
Progent’s Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool based, like all Microsoft financial tools, on the expandable and popular platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is easy to install and integrate, and with its segmented approach you are able to license only the capability you currently require, with the ability to expand users and increase capabilities in the future. Progent’s Microsoft Dynamics GP/Great Plains Software consulting experts can help you install, customize and manage Microsoft Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP/Great Plains.
Indiana Installer
CISSP Certified Security Nationwide Support Network Assessment
Progent’s Technical Response Center provides affordable national extended hours online support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer 24x7 phone help and online direct computer access to isolate and resolve network problems rapidly and affordably.
Consultants Radvision Telepresence
Tandberg T3 Telepresence Consultant Services
Progent offers the expertise of a veteran consultant with extensive hands-on experience installing, managing, and upgrading immersive telepresence systems from top-tier suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT support team, your ISP, and your video conferencing platform supplier to help your organization maximize the business value of your video conferencing solution.
Award Winning Remote Support Microsoft SBS 2011
Support and Help SBS Premium Add-on
Microsoft Small Business Server is an affordable suite of essential servers that offers the foundation for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET components included with Small Business Server calls for a network expert with real-world expertise and extensive experience in planning and implementing effective and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and troubleshooting IT environments based on the Microsoft SBS line of servers and programs.
Small Business Server 2008 Specialist
Specialists SBS 2011
Microsoft Small Business Server is a low-cost suite of server products that provides the basis for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET components included with Small Business Server 2011 calls for a network consultant with real-world experience planning and building seamless, comprehensive business technology solutions. Progent's SBS Server professionals have an average of over a decade of experience supporting computer networks founded on Microsoft platforms. This expertise ensures you results in installing, administering, and maintaining IT solutions that include the Microsoft Small Business Server suite of servers and applications.
Cisco Switch Upgrade
Cisco Firewall Small Business Network Consulting Services
Progent can help you to deploy Cisco's networking technology to create a solid foundation for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in vital areas such as resource utilization, security and compliance, versatility, reliability, and disaster recovery.
Network Engineer 800 ISR Router
Biggest IOS XR Software Remote Support Services
Cisco has developed an extensive product line of routers including appliances designed to deliver the protection, bandwidth, and reliability required by customers ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system availability. Progent can help you choose and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS platform, such as Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Series Routers.
QuarkXPress Instruction
Macintosh Applications Class
Progent's Apple Mac experts can support the creative facets of Mac computing by offering consulting services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.
64-bit Server IT Services
64-bit Computing Engineers
Progent’s Microsoft-expert engineers can assist your organization to enhance your servers or desktops from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit processing, plan an affordable upgrade strategy that reduces operational disruptions, and deliver economical, expert online help to assist you to configure 64-bit operating systems and applications on your existing hardware.
Windows Server 2012 R2 Security Support and Help
24x7 Windows Server 2012R2 Data Deduplication Technology Consulting Services
Progent's certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop test environments and rollout plans, tune your network for local, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management staff, create an enterprise-wide security plan, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
NetApp MetroCluster Design Consulting
NetApp Clustered Data ONTAP Consulting Services
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to provide fast, zero RPO disaster recovery between datacenters located as far as 185 miles (300km) apart from each other. Progent's roster of veteran IT consultants can assist your business to design, deploy, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your disaster recovery system to show compliance with industry standards and regulatory requirements.
Dynamics GP Accounting Configuration
Information Technology Consulting Dynamics GP
Progent’s Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP is a Microsoft accounting package and business management solution built, like all Microsoft accounting tools, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Dynamics GP/Great Plains family, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented design you can license only the capability you currently need, with the ability to add clients and increase capabilities when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software support engineers can show you how to install, configure and manage Microsoft Dynamics GP 2010 as well as older editions of Dynamics GP.
Help Desk Outsourcing Services Support and Integration
Outsourcing Computer Support Help Desk Services
Progent's Microsoft authorized experts provide several ways to help mid-size and large organizations develop a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations analyze the various high-quality Help Desk software packages on the market and determine what packages may be excessively costly, lack critical capabilities, or align badly with your company's corporate culture. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk staff for special projects or to substitute for vacationing or incapacitated personnel.
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