Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and corporate workflows. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Cheyenne organization to select the right technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent's consultants can assist Cheyenne, Wyoming businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support a remote work environment can be particularly challenging if you have to accommodate a combination of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote help for both outdated as well as current technologies in remote office solutions enables you to make cost-effective use of your available infrastructure and offers fast access to expertise for making essential updates. Support services offered by Progent to help you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network technology allows you to establish a safe tunnel for authenticated at-home workers to access IT assets located at your company datacenter or in a public cloud. Progent's consultants can assist your company to configure and manage VPN connections between your teleworkers and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad selection of endpoint devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and interact with a data center PC's desktop. This technology provides network managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent offers expert remote consulting for configuring home routers from a range of vendors. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting an entire household and visitors, are frequently used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity problems. Progent can assist businesses to mitigate these issues by providing expertise that include Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP integration help.
  • Internet connectivity solutions affect the speed and availability of connections between at-home workers and the company network. Line-of-business applications might demand redundant Internet connections in the event the normal connection fails. Progent offers guidance for picking ISPs, picking sensible service packages, and configuring redundant Internet connections. See Internet access integration services.

VoIP Solutions for Teleworkers
Extending the corporate PBX environment to accommodate telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to support telecommuters. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can help businesses of any size to plan or maintain a remote VoIP environment that provides the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network architecture to support these VoIP solutions and provide on-demand integration and debugging services.

Voice/Video Conferencing for Telecommuters
A broad selection of video conferencing products from leading vendors enable online discussions, video and voice conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent's communications experts can help your organization to maintain your existing voice/video conferencing environment and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to support your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for video calls. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and help your business to optimize your WAN infrastructure to host them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of applications that create a consistent user interface for exchanging data and ideas across multiple sites and on a wide range of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to configure these critical collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web sites to facilitate collaboration and knowledge delivery by offering policy-driven access to data, workflow, and utilities for looking through company-wide business data. SharePoint enables you to build protected web portals that permits at-home workers to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting services, see SharePoint configuration and application development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, visit integration consulting for Microsoft Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are automatically synced when you go back online. For details about Progent's expertise for OneDrive, go to Microsoft Onedrive integration experts.

Public Cloud Integration Services for Remote Workers
Progent offers fast and affordable online support for enabling businesses to build, manage and troubleshoot integrated network architectures that incorporate internal data centers, teleworkers, branches, plus cloud services. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers fix issues with public cloud connectivity, identity, and security.

Azure Integration Services for Remote WorkersAzure is a popular platform for cloud services that allows you to use IT infrastructure, servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also help you establish protected connections to Azure services for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, see Microsoft Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity applications and cloud services offered by subscription. Microsoft applications and cloud services are marketed in a variety of plans intended for customers ranging from individuals and small offices to major corporations. Progent can provide fast and easy remote contact with experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription plans available for Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. For details about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with on-premises Exchange environments, allowing you to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you past tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud arena and is the world's biggest source of cloud-based services. Progent can provide quick and affordable online contact with cloud integration experts who can help your organization to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-availability network model so your employees have a productive computing experience whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Integration Services for Remote WorkersGoogle Cloud is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can help you to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify access management for teleworkers with GCP Cloud Identity. Progent can also help you to utilize GCP's unified management tools to administer and track your GCP ecosystem. For details, go to Google Cloud Platform (GCP) consulting support.

Help Desk Support for Telecommuters
A fast, enterprise-wide changeover to a telecommuter workforce, which could be motivated by an epidemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and tracking software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their current tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your current Help Desk Call Center team by splitting responsibilities for Help Desk support services seamlessly between your in-house IT support staff and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collective support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class IT support to your at-home employees, go to Progent's Help Desk supplementation Services.

Security for Telecommuters
At-home employees typically use their own computers and usually work in an unsecured physical environment. This situation increases their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the development of policies based on leading practices. Progent's veteran roster of data security support consultants can assist your business to design, implement and maintain an effective security solution that protects critical IT assets in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be safely utilized by on-premises users and by at-home workers, mobile users, vendors, customers, and the public. Next-generation firewall devices allow you to configure and manage appropriate access rights to various groups of users and to expand your network and modify your security as your company evolves and as network attacks grow increasingly sophisticated. Progent supports both new and legacy security devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, visit firewall support expertise.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to watch over the disparate devices used by remote workers and either block or identify and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on every secured endpoint device, monitoring all activity and using state-of-the-art AI technology from SentinelOne to detect new threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the targeted endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For details about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of external and local security attacks for an environment that incorporates teleworkers. Progent can run remote, automated security analysis software for rapidly and affordably uncovering a broad range of security weaknesses that can be found via the Internet. Progent's security assessment experts, which can be managed by data security experts with advanced credentials including CISM, ISSAP, and GIAC, can assist your company to evaluate your workflows and policies and assess your WAN architecture to enable you to implement top-level security for your remote workers.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing key things to focus on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection involves saving and restoring critical information so as to prevent data loss and reduce recovery time and effort in case of storage system problems due to equipment breakdowns, programming glitches, operator error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to design and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must address diverse types of personally owned endpoints. Progent offers quick online access to experts knowledgeable about a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes granular restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a rapid changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your company to produce, document and validate a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Endpoint Manager features a unified platform for safeguarding critical data by controlling local, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Managed endpoint computers can be user owned or company owned. Network administrators managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate applications on managed devices, push patches and certificates, set up rules for accessing data and resources, manage passwords, create VPN connections, determine how telecommuters share data, set up threat protection, verify security compliance, and wipe sensitive information from lost, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, see Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network managers to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top features of Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Cheyenne, Wyoming business, call 1-800-993-9400 or go to Contact Progent.