Cheyenne Offsite Workforce Solutions Support
System Design, Integration, Management and Help Desk Consulting
Enlarging your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Cheyenne company to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Cheyenne, Wyoming organizations to with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for an at-home work environment can be particularly challenging if you must accommodate a mix of personal hardware such as PCs and notebooks, Internet routers, and wireless appliances from different vendors and with a variety of operating systems and firmware releases. Progent's background delivering online support for both outdated as well as current technologies in virtual office venues enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for implement essential updates. Support services available from Progent to help you to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity allows you to establish a safe connection for authenticated remote employees to use IT resources situated at your company data center or in the cloud. Progent's consultants can assist your company to configure and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This technology provides network managers more control over the digital environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert remote support for setting up routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently used by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity problems. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point integration help.
- Internet access methods affect the performance and availability of connections between telecommuters and the company data center. Line-of-business processes may require backup Internet access in the event the normal connection breaks. Progent can provide guidance for picking ISPs, selecting sensible bandwidth and data volume offerings, and configuring fault-tolerant Internet access. See Internet connectivity integration services.
IP Voice Solutions for At-Home Workers
Expanding the corporate PBX system to include telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting services.
Video Conferencing for At-Home Workers
A broad range of voice/video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's support services for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help your business to optimize your network infrastructure to host them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a consistent user experience for exchanging data and ideas across a corporate network and on a wide range of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange Server since their original publication and can help your company to configure these critical collaboration platforms to maximize the productivity of your at-home workforce.
SharePoint utilizes web sites to enable collaboration and knowledge sharing by offering policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to create secure portals that enables remote workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint expertise, go to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see deployment consulting services for Exchange Server.
OneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Revisions made offline are automatically synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, see Onedrive configuration experts.
Public Cloud Integration Services for Teleworkers
Progent can provide advanced remote support for enabling organizations to create, maintain and repair cohesive network models that incorporate internal data centers, telecommuters, branches, plus cloud resources. Progent offers expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix problems with public cloud connectivity, authentication, and security.
Microsoft Azure is a leading platform for public cloud services that allows you to use IT infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure features more than one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure services for at-home workers by configuring and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, go to Microsoft Azure expertise.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity applications and cloud services offered on a subscription basis. Microsoft apps and cloud services are provided in a variety of plans designed for users ranging from students and small offices to major corporations. Progent offers quick and affordable online access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to run transparently with local deployments of Exchange, enabling customers to create hybrid cloud/onsite networks. Progent's Exchange experts are available for occasional help to get you through challenging technical bottlenecks and can also provide comprehensive project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the world's leading source of cloud services. Progent can provide fast and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud (GCP) is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access management for remote workers with Google Cloud Identity services. Progent's experts can also help your organization to utilize GCP's unified management technology to administer and track your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) consulting expertise.
Help Desk Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service enables your business to expand your existing Call Center organization by sharing responsibilities for Help Desk services transparently between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.
Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers commonly utilize their own devices and often operate in a poorly secured physical environment. This multiplies their vulnerability to malware attacks and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the development of security policies based on leading practices. Progent's veteran team of IT security solutions consultants can assist your business to design, implement and maintain a compliant security solution that guards critical IT assets in networks that include telecommuters.
Firewalls allow you to build a network that can be safely accessed by local users and by an at-home workforce, mobile users, suppliers, clients, and the public. Next-generation firewall devices permit you to configure and control appropriate access rights to different groups of users and to expand your network and adjust your cybersecurity posture as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, visit firewall support services.
Online Endpoint Security Monitoring makes it possible to track the various devices utilized by remote workers and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new attacks at inception. When an attack is discovered, ProSight ASM instantly isolates the impacted endpoint from the corporate network to quarantine the malware. Since the ProSight ASM software agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, visit remote endpoint monitoring for remote workers.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A wide range of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the vulnerability of your information system to all types of outside and internal security threats for an environment that incorporates an at-home workforce. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security experts with top credentials including CISA, ISSAP, and GIAC, can help you to audit your processes and governance policies and review your IT infrastructure to enable you to design top-level protection for your remote workers.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to focus on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering vital data in order to prevent data loss and reduce restoration time in the event of storage failures resulting from hardware issues, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to develop, document and test a DR/BC plan that includes the logistics of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified solution for protecting corporate data by controlling on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be user owned or business owned. Network administrators managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, control how home-based workers share data, set up threat defense, verify security compliance, and erase sensitive data from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, see Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network managers to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include rapid over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Cheyenne, Wyoming business, call
An index of content::
SCOPIA Video Conferencing Professionals
Consultant Services Polycom ATX Telepresence
Progent offers the support of a certified consultant with an extensive background integrating technology from the leading video conferencing/telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or troubleshoot a video conferencing environment that protects your investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure engineers who can help companies of all sizes to build and troubleshoot a communications network that provides the performance, dependability, security, and scalability you need to accommodate your telepresence environment.
Technical Support Services SharePoint 2019 PowerApps
SharePoint 2019 PowerShell Online Support Services
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical online and onsite expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud resources into a seamless intranet system.
On-site Technical Support Windows Server 2019 Disaster Recovery
24-7 Remote Technical Support Windows Server 2019
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Support Outsourcing Two-factor Authentication (2FA)
Top Quality Support Duo Multi-factor Authentication
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices.
MCSE Expert Certified Tennessee Networking Group
Emergency California System Engineers
Progent's Technical Response Center offers national extended hours remote help for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone support and online secure network access to isolate and resolve network problems rapidly and affordably. The scope of technical expertise available from Progent's team of country-wide service professionals allows Progent to escalate even the most difficult network issues to competent specialists as needed. For critical problems, the TRC endeavors to answer your call for support within one hour.
Microsoft Exchange Server 2010 Migration Consulting Services
Consultants Exchange Server 2010 Upgrade
Progent's Microsoft-certified engineers can deliver affordable remote and onsite help to carry out your upgrade to Microsoft Exchange Server 2010, produce comprehensive documentation of your upgraded email environment, educate your IT team and users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer ongoing management services and technical support. Progent can also assist you to upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.
domain management Services
Consult ProSight SSL management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.
Top Quality Linux Online Small Business Server Support
Server Install Linux Online
Progent offers national online phone support and consulting services for businesses that run environments powered by versions of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Online IT help offers maximum leverage for your IT dollar by preserving user efficiency and shortening the time billed for network repair services. Advanced online support tools and skilled technicians and consultants allow Progent to solve the majority of network issues without wasting time and expense by traveling to your site. In most of situations your network issues can be remediated over the phone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP certified security specialists to help you with the most difficult network problems.
Immediate Small Office Information Technology Outsourcing Companies
Small Business Computer Consulting Company
Progent is a leading innovator in cost-effectively delivering enterprise-class IT help to small businesses. Progent's success in addressing the network support requirements of the chronically underserviced small business market is the combined outcome of key technical and process innovations that have removed a great deal of the traditional expenses out of managing IT service, added unmatched professional expertise into the IT service system, and significantly streamlined the solution process.
Consult Hyper-V
Hyper-V Virtual Server Engineers
Progent's Microsoft-certified consultants can help you evaluate the possible advantages of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network and server infrastructure for optimal operation with virtual server technology, help you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, train your IT staff to monitor and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual machines, design and validate disaster recovery procedures that optimize system uptime, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk services.
Azure AD Multi-factor Authentication Online Support Services
24x7 Microsoft Certified Expert Active Directory Office 365 Professionals
Progent's consultants can assist you to design and carry out an efficient move from onsite Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD Domain Services and AD Connect to unify identity and access services across onsite and Azure assets.
SharePoint 2013 eDiscovery Center IT Consultants
SharePoint 2013 Excel Services Remote Troubleshooting
Progent has been delivering SharePoint support since the first SharePoint product was published over a a dozen years, and Progent has the breadth and depth of IT know-how to help businesses of any size to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is best suited for your company; and pick the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in individual jobs related to your SharePoint 2013 deployment.
Microsoft Certified Expert Technology Professional System Center MOM
System Center MOM Specialist
Even if your business has a small computer support staff and a modest IT budget, your information network can still have the same high reliability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified IT consultants, the latest system management products for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your vital business applications and servers operating.
IT Consultants SQL Server Configuration Manager
SQL Server 2012 AlwaysOn Availability Groups Network Consulting
Progent offers the expertise of Microsoft-certified engineers and experienced database application programmers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and certified data security consultants to assist you to evaluate the likely benefits of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure a cost-effective and safe IT infrastructure that lets you maximize the business benefit of SQL Server 2012.
Specialists CRISC Certified Risk and Information Systems Control
CRISC Certified Secure
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to plan and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.
Online Technical Support Exchange 2019 Edge Transport Server
Exchange 2019 SharePoint Integration Support
Progent can help your organization in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability infrastructure for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Professional LockBit ransomware recovery
Ryuk ransomware recovery Specialists
Progent's experienced ransomware recovery experts can help your business to reconstruct an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Lync Server 2013 dial plans Technology Professional
Top Microsoft Lync Server 2013 Consultants
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications ecosystem that permits a BYOD computing model with instant messaging (IM), real-time presence, web meetings with application sharing and whiteboard, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Office and Microsoft 365 apps including Outlook clients and PowerPoint.
Urgent Technical Support Services Dynamics GP Custom Software
Microsoft Dynamics GP Application Support
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to create specialized mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to design reports that allow you to track your business more effectively, turning raw information into useful understanding of your business.
Specialists CRISC Risk and Information Systems Control
CRISC Risk and Information Systems Control Engineers
Progent offers the guidance of a CRISC-certified risk management expert to help you to plan and deploy an enterprise risk management solution following best practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.
Netwalker ransomware hot line Consultancy
Services Nephilim ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
SonicWall NSSP 12000 Firewall Security Auditing
Audit SonicWall
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into a complete network protection solution and build security into your corporate practices.
Consulting Services iPhone and SQL Server integration
iPhone and Office 365 integration Technology Consulting
Progent offers affordable online consulting to assist you to plan, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical roadblocks or major engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a highly available, secure and efficient infrastructure that aligns with your mode of computing. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the business value of your IT network.
Dynamics NAV ERP Design
Microsoft Dynamics Business Central Integration Support
Microsoft Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory control, operations control, project management, procurement, sales, supply chain, and advanced reporting. Progent's Dynamics Business Central/NAV experts can assist company to maintain your legacy Dynamics NAV system or upgrade smoothly to a cloud-hosted, local, or hybrid deployment.
Microsoft Certified Expert SQL Server 2019 Machine Learning Server Support and Help
Microsoft Expert SQL Server 2019 Always On Availability Groups Online Support Services
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer economical remote and onsite expertise, software development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive information management solution.
Project Management IT Consultant
Network Services Active Directory
For corporations with branches in California or any area covered by Progent's engineers, Progent's Microsoft-Certified IT support experts and authorized Cisco network specialists offer a variety of IT consulting services such as project planning, SOX compliance, site moves, corporate security, system architecture, on-site or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent network consultant can show you how to plan a multi-site network that makes smart use of colocation facilities and Internet data centers. Progent's Microsoft Certified engineers can help major corporations plan, integrate and support major rollouts of updated versions of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you deploy Cisco technology for connection solutions that incorporate basic, high-speed, integrated, and remote networking.
Professionals ISSAP Certified Cybersecurity
Specialists Security Architecture
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of thorough testing and extensive work with network security design. ISSAP consultants have in-depth knowledge of access management mechanisms and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of secure network architecture.
macOS Phone-based Specialist
24/7/365 Consulting Services macOS Online Troubleshooting
Progent offers national online phone support and troubleshooting services for companies who run Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft products. Progent's engineers offer Apple macOS and OS X clients a range of IT services including desktop support, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad integration and management, or moving to iCloud. Online technical support offers maximum return for your information technology dollar by extending user efficiency and limiting the hours billed for network analysis and repair. Advanced remote support tools and skilled service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your network problems can be remediated over the phone or through a combination of phone help and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the toughest system problems.
Desktop Technology Onsite and Remote Support
Top Quality Network Engineer Microsoft Mac and Linux Desktop
Progent can deliver a variety of economical remote and on-premises support services to assist your business to configure, manage, and debug desktops and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
ProSight Reporting Remote Network Infrastructure Management Integration Services
ProSight Reporting Remote Network Infrastructure Management Consultant Services
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Multi-factor Authentication IT Consultants
Duo Multi-factor Authentication Remote Consulting
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
24-Hour Check Point Security Gateways Security Consultancies
Firewall Setup Check Point Firewalls
Progent's Check Point consultants can help you select and configure Check Point Software Firewall/VPN utilities and appliances based on Check Point's security platform to offer an economical and effective security solution for your information network. Progent can also show you how to configure other Check Point technologies including Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and offer a single source for continuing technical support, administration, training, and design expertise.
Microsoft GP/Great Plains Online Technical Support
Great Plains Accounting Online Troubleshooting
Microsoft Dynamics GP/Great Plains 2010 accounting is a comprehensive business management platform that unifies data and operations throughout your company, communicates easily with other applications, and connects workers, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order control, eCommerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you set up and manage a reliable, secure computer and network environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
Check Point NGFW Firewalls Security Consulting
Check Point Sandboxing Firewall Setup
Progent's Check Point Software firewall experts can help you plan, configure, and manage firewall solutions that rely on Check Point Software NGFW firewall appliances and Check Point's subscription-based security services. Progent's consultants can also help you support legacy Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.
MySQL application development Consult
Urgent MySQL Clustering Specialist
Progent can provide cost-effective remote access to an Oracle MySQL DBA or application developer and can assist organizations of any size to integrate and maintain MySQL within a dependable network infrastructure that offers high levels of speed, expandability, and security. Progent also has proven skill helping companies port applications from an Oracle environment to MySQL.
Consult ransomware cleanup and recovery
24x7 Specialists Sodinokibi ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Palo Alto Networks PA-3200 Series Firewalls Technical Support Services
After Hours Cybersecurity Organizations Palo Alto Networks PA-3000 Series Firewalls
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity solution that extends across your data center and cloud-based resources and guards all users anywhere with any device.
Catalyst 3560 Switch Online Troubleshooting
Catalyst Switch IOS XE Support and Integration
Progent's Cisco-certified CCIE networking experts can assist your business to configure, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate efficiently from legacy appliances to current devices.
Windows Hyper-V 2016 Migration Online Technical Support
Windows Server Hyper-V 2016 Migration Configuration
Windows Hyper-V 2016 incorporates core technologies first developed for and refined on Azure, among the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and carry out a non-disruptive upgrade strategy, train your IT management and support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers the highest possible business value.
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