Enlarging your remote workforce may have a major impact on IT infrastructure, cybersecurity, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Cheyenne company to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Cheyenne, Wyoming organizations to with any aspect of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security monitoring, data protection solutions, and unified management.

Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for an at-home work environment can be particularly challenging if you must accommodate a mix of personal hardware such as PCs and notebooks, Internet routers, and wireless appliances from different vendors and with a variety of operating systems and firmware releases. Progent's background delivering online support for both outdated as well as current technologies in virtual office venues enables you to make cost-effective use of your available network infrastructure and offers ready access to expertise for implement essential updates. Support services available from Progent to help you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to establish a safe connection for authenticated remote employees to use IT resources situated at your company data center or in the cloud. Progent's consultants can assist your company to configure and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can assist your remote workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a data center PC's desktop. This technology provides network managers more control over the digital environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert remote support for setting up routers from a variety of vendors. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and visitors, are frequently used by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity problems. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point integration help.
  • Internet access methods affect the performance and availability of connections between telecommuters and the company data center. Line-of-business processes may require backup Internet access in the event the normal connection breaks. Progent can provide guidance for picking ISPs, selecting sensible bandwidth and data volume offerings, and configuring fault-tolerant Internet access. See Internet connectivity integration services.

IP Voice Solutions for At-Home Workers
Expanding the corporate PBX system to include telecommuters is critical to supporting an effective at-home workforce. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. CUCM manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these VoIP solutions and provide on-demand configuration and troubleshooting services.

Video Conferencing for At-Home Workers
A broad range of voice/video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications product that supports presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for voice/video sessions. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's support services for Webex and for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help your business to optimize your network infrastructure to host them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a consistent user experience for exchanging data and ideas across a corporate network and on a wide range of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange Server since their original publication and can help your company to configure these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint utilizes web sites to enable collaboration and knowledge sharing by offering policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to create secure portals that enables remote workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint expertise, go to SharePoint integration and development consulting.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, see deployment consulting services for Exchange Server.

Onedrive Configuration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote workers to jointly author files. Revisions made offline are automatically synced when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, see Onedrive configuration experts.

Public Cloud Integration Services for Teleworkers
Progent can provide advanced remote support for enabling organizations to create, maintain and repair cohesive network models that incorporate internal data centers, telecommuters, branches, plus cloud resources. Progent offers expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix problems with public cloud connectivity, authentication, and security.

Azure Integration Services for TeleworkersMicrosoft Azure is a leading platform for public cloud services that allows you to use IT infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure features more than one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure services for at-home workers by configuring and debugging firewalls and VPN tunnels. For details about Progent's expertise for Azure, go to Microsoft Azure expertise.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity applications and cloud services offered on a subscription basis. Microsoft apps and cloud services are provided in a variety of plans designed for users ranging from students and small offices to major corporations. Progent offers quick and affordable online access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, go to Microsoft 365 consulting support.

Exchange Online Integration for TeleworkersExchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and other benefits associated with cloud computing. Microsoft has engineered Exchange Online to run transparently with local deployments of Exchange, enabling customers to create hybrid cloud/onsite networks. Progent's Exchange experts are available for occasional help to get you through challenging technical bottlenecks and can also provide comprehensive project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud arena and is the world's leading source of cloud services. Progent can provide fast and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud (GCP) is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access management for remote workers with Google Cloud Identity services. Progent's experts can also help your organization to utilize GCP's unified management technology to administer and track your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) consulting expertise.

Help Desk Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests to ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active trouble tickets, enter information, and upload screenshots and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your business to expand your existing Call Center organization by sharing responsibilities for Help Desk services transparently between your in-house support organization and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your company to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers commonly utilize their own devices and often operate in a poorly secured physical environment. This multiplies their vulnerability to malware attacks and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the development of security policies based on leading practices. Progent's veteran team of IT security solutions consultants can assist your business to design, implement and maintain a compliant security solution that guards critical IT assets in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be safely accessed by local users and by an at-home workforce, mobile users, suppliers, clients, and the public. Next-generation firewall devices permit you to configure and control appropriate access rights to different groups of users and to expand your network and adjust your cybersecurity posture as your business evolves and as network attacks grow increasingly sophisticated. Progent supports both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, visit firewall support services.

Remote Endpoint Monitoring Services for TelecommutersOnline Endpoint Security Monitoring makes it possible to track the various devices utilized by remote workers and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, watching all activity and utilizing advanced behavioral threat analysis from SentinelOne to detect new attacks at inception. When an attack is discovered, ProSight ASM instantly isolates the impacted endpoint from the corporate network to quarantine the malware. Since the ProSight ASM software agent is autonomous, endpoints remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, visit remote endpoint monitoring for remote workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to verify your identity via a unit that only you have and that uses a separate network channel. A wide range of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of outside and internal security threats for an environment that incorporates an at-home workforce. Progent can run remote, automated cybersecurity analysis scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security experts with top credentials including CISA, ISSAP, and GIAC, can help you to audit your processes and governance policies and review your IT infrastructure to enable you to design top-level protection for your remote workers.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to focus on for securing an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering vital data in order to prevent data loss and reduce restoration time in the event of storage failures resulting from hardware issues, software glitches, human mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for teleworkers must address diverse types of user-owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up data spread across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that uses cloud-based storage and features granular restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to develop, document and test a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a unified solution for protecting corporate data by controlling on-premises, mobile, and at-home endpoints.

Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be user owned or business owned. Network administrators managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, control how home-based workers share data, set up threat defense, verify security compliance, and erase sensitive data from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, see Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network managers to keep remote endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include rapid over-the-air deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home solution for your Cheyenne, Wyoming business, call 1-800-993-9400 or visit Contact Progent.