Enlarging your at-home workforce may have a significant effect on network architecture, security, and company workflows. Progent has two decades of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Fresno organization to select the appropriate technologies and follow best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services that go from on demand guidance for helping you over challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Fresno, California organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for an at-home workforce can be particularly complicated if you must manage a mix of personal equipment like PCs and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy as well as modern technologies in virtual office solutions allows you to make efficient use of your available network infrastructure and offers ready access to expertise for implement necessary upgrades. Support services available from Progent to help your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authenticated remote employees to access IT assets situated at your corporate datacenter or in the cloud. Progent's consultants can help your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a broad range of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and use a data center PC's desktop. This provides IT managers substantial control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers expert online consulting for deploying home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and guests, are commonly used by telecommuters to connect to their Internet router for work. This can create performance as well as security issues. Progent can assist you to mitigate these problems by providing services like Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration assistance.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the corporate data center. Mission-critical processes may require redundant Internet connections in case the normal connection breaks. Progent offers expertise for picking ISPs, choosing sensible bandwidth and data volume packages, and configuring redundant Internet access. See Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Extending the business PBX system to accommodate remote users is critical to supporting an effective work-at-home solution. A broad range of cloud-centric IP voice products are used by small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or older platforms for IP voice management. Progent can help organizations of any size to plan or tune a telecommuter IP voice environment that delivers the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports additional combined media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these solutions and deliver as-needed integration and troubleshooting services.

Voice/Video Conferencing for At-Home Workers
A broad selection of video conferencing products from major technology companies support online discussions, video conferencing, chat sessions, and screen sharing for both local workers and at-home workers. Many organizations utilize a mix of products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. For details about Progent's consulting expertise for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these products and assist your business to optimize your network infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a powerful ecosystem of applications that deliver a cohesive user experience for exchanging information throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange Server since their first publication and can help businesses to tune these flagship collaboration products to optimize the productivity of your remote workforce.

SharePoint Configuration Consultants for Remote WorkersSharePoint utilizes web entities to allow collaboration and knowledge sharing by providing policy-based access to content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to create protected portals that enables at-home workforce to view and update aggregated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, refer to SharePoint integration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see integration consulting for Exchange.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can access them securely via a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote workers to co-edit documents. Revisions made offline are uploaded when you go back online. To find out about Progent's support services for Microsoft OneDrive, see Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent can provide fast and affordable remote support for enabling organizations to build, manage and troubleshoot cohesive network architectures that include physical data centers, at-home workers, branches, plus cloud services. Progent can provide top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with cloud access, authentication, and cybersecurity.

Azure Integration for TeleworkersAzure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure features more than 100 services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to establish secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's expertise for Microsoft Azure, go to Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services offered by subscription. Office apps and services are provided in a variety of plans designed for users ranging from individuals and small offices to major enterprises. Progent offers quick and easy remote access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run smoothly with local Exchange environments, allowing customers to create hybrid networks. Progent's certified Exchange experts are available for occasional assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management services to ensure your telecommuters have convenient and secure access to your Exchange Online environment. To find out Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest source of cloud services. Progent can provide quick and affordable online contact with cloud connectivity experts who can help your business to design, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the road. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify identity control for at-home workers with GCP Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's management technology to administer and track your GCP environment. To learn, refer to Google Cloud Platform (GCP) consulting support.

Help Desk Call Center Support for Telecommuters
An emergency, organization-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as a component of a business continuity plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online technical support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit the status of their current tickets, enter information, and append screenshots or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service allows you to augment your current Call Center staff by splitting delivery of Help Desk Call Center support services transparently between your regular support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your teleworkers, see Progent's Call Center supplementation Services.

Cybersecurity for Remote Workers
At-home staff members commonly utilize their own devices and usually operate in an unsecured physical area. This situation increases their susceptibility to malware attacks and calls for judicious deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user education, and the development of policies built on best practices. Progent's veteran roster of IT security solutions experts can assist you to plan, implement and maintain a compliant security solution that protects vital information resources in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely accessed by on-premises users and by telecommuters, mobile employees, vendors, clients, and the public. Next-generation firewall devices permit you to configure and control appropriate access rights to various groups of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and older security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, see firewall integration and support services.

Remote Security Monitoring and Management Services for At-Home WorkersRemote Endpoint Security Monitoring makes it easy to track the various devices utilized by remote workers and either reject or identify and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and using advanced machine learning from SentinelOne to identify new threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the targeted endpoint device from the corporate network to contain the threat. Because the ProSight ASM software agent is autonomous, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and local security threats for a network that incorporates at-home workers. Progent can run remote, automated cybersecurity inventory software for rapidly and economically uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security audit consulting services, which can be managed by data security experts with top credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your workflows and governance policies and review your WAN infrastructure to enable you to implement the highest level of security for your an at-home workforce.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key things to concentrate on for protecting a network that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection covers backing up and restoring vital information in order to avoid data loss and reduce recovery time and effort in the event of storage system problems resulting from hardware issues, programming glitches, user error, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.

  • Backup/Recovery solutions for telecommuters must address multiple types of personally owned endpoint devices. Progent offers quick online help from consultants knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and includes fine-grained restore and unified management.
  • Disaster Recovery/Business Continuity strategies often envision scenarios that call for a rapid changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity planning specialists can assist your business to create, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified environment for safeguarding corporate information by managing local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile devices and applications. Remote endpoint devices can be user owned or business owned. IT admins managing the endpoint computers of teleworkers can use Intune to provision and authenticate applications on managed devices, push patches and certificates, configure policies for permission to access information and networks, manage passwords, create VPN tunnels, control how teleworkers share data, establish threat defense, verify compliance, and erase corporate information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, visit Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Fresno, California company, call 1-800-993-9400 or visit Contact Progent.