Enlarging your at-home workforce can have a major impact on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Fresno company to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent offers services ranging from as-needed expertise for helping you over challenging IT roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Fresno, California organizations to with any aspect of building a high-functioning remote work ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, endpoint security, data protection solutions, and centralized management.

Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for an at-home workforce can be especially complex if you must accommodate a mix of personal equipment such as desktop computers and notebooks, routers, and wireless appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background delivering online help for both legacy as well as current IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to expertise for making essential updates. Support services offered by Progent to assist your company to create a productive telecommuting ecosystem include:

  • Virtual Private Network technology makes it possible to establish a secure connection for authenticated at-home employees to access IT resources situated at your company data center or in a public cloud. Progent can assist you to deploy and manage VPN connections between your at-home workforce and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's popular AnyConnect client software for secure VPN connections for a broad range of devices including Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and interact with a remote computer's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert remote support for deploying home routers from a range of vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting an entire household and guests, are frequently used by telecommuters to access their router for work. This can cause performance and cybersecurity issues. Progent can assist you to resolve these problems by delivering services that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless AP integration help.
  • Internet connectivity methods impact the speed and reliability of connections between at-home workers and the company data center. Vital processes may require redundant Internet connections in the event the primary connection fails. Progent offers guidance for picking Internet service providers, choosing sensible bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet access integration services.

VoIP Integration for an At-Home Workforce
Expanding the business phone system to accommodate remote users is vital to supporting an effective work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to server telecommuters. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter IP voice service that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations optimize their current Cisco VoIP environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. CUCM supports additional mixed media services such as unified messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified CM consultants.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, see CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and deliver as-needed configuration and troubleshooting services.

Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing products from major technology companies support online discussions, video conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your at-home workforce.

  • Skype for Business is Microsoft's popular communications product that enables real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help you to configure and manage Skype for Business client software to support your remote employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as voice/video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist you to tune your network architecture to host them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich ecosystem of applications that deliver a cohesive user experience for sharing information throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can assist your company to tune these critical collaboration products to optimize the effectiveness of your remote workers.

SharePoint Server Configuration Consultants for Remote WorkersSharePoint uses web sites to facilitate collaboration and knowledge delivery by providing policy-based access to data, workflow, and utilities for looking through company-wide business data. SharePoint allows you to build protected web portals that permits remote workers to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, go to SharePoint integration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, refer to integration consulting services for Exchange Server.

Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and colleagues can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to co-author files. Revisions made offline are synced when you go back online. For information about Progent's support services for OneDrive, see Onedrive integration consulting.

Public Cloud Integration Services for Teleworkers
Progent can provide affordable remote assistance for helping businesses to build, manage and optimize cohesive network models that incorporate physical data centers, remote workers, branches, plus public cloud services. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud connectivity, identity, and cybersecurity.

Azure Integration Services for Remote WorkersMicrosoft Azure is a popular family of cloud software and services that enables you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure for at-home workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, visit Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available by subscription. Office apps and services are provided in a selection of bundles intended for users ranging from individuals and small offices to large corporations. Progent offers quick and affordable remote access to consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your at-home workers to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration support.

Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional help to get you past tough IT bottlenecks and can also provide comprehensive project management services to make sure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, see Exchange Online configuration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's top provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can assist your business to design, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-uptime network architecture so your employees have a productive computing experience whether they are working from your headquarters, a branch office, from home, or on the move. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Integration Services for Remote WorkersGoogle Cloud Platform is a leading set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage, and simplify access management for teleworkers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's management technology to administer and track your GCP ecosystem. For information, see Google Cloud Platform (GCP) consulting services.

Help Desk Support for At-Home Workers
A rapid, company-wide switchover to a telecommuter workforce, which could be driven by an epidemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to track or update their current trouble tickets, add information, and upload screenshots or relevant files. Technical support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Help Desk Call Center team by sharing responsibilities for Call Center support services transparently between your in-house IT support staff and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Augmentation Services can enable your company to deliver best-in-class technical support to your telecommuters, go to Progent's Call Desk supplementation Services.

Cybersecurity for At-Home Workers
Work-from-Home (WFH) workers typically utilize their personal devices and usually work in an unsecured physical space. This multiplies their vulnerability to cyber attacks and requires judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough user training, and the creation of security policies built on best practices. Progent's veteran team of IT security support consultants can assist you to plan, configure and maintain an effective cybersecurity solution that guards critical IT assets in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely accessed by on-premises users and by an at-home workforce, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control appropriate access rights to different groups of users and to scale your IT network and modify your security profile as your business evolves and as cyber threats grow more complex. Progent works with both new and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration services, see firewall support expertise.

Remote Security Monitoring Services for TelecommutersRemote Endpoint Security Monitoring makes it possible to track the various devices utilized by teleworkers and either reject or spot and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on each secured endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to identify new threats before they can spread. When a cyberattack is spotted, ProSight ASM instantly disconnects the impacted device from the corporate network to quarantine the threat. Since the ProSight ASM software agent is autonomous, endpoints stay secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo MFA Service Plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and local security attacks for an environment that includes at-home workers. Progent can deploy online, automated cybersecurity analysis software for quickly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security professionals with top certifications such as CISM, CISSP, and GIAC, can assist your business to audit your processes and policies and review your IT infrastructure to allow you to design the highest level of protection for your telecommuters.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, rank, fix, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal IT infrastructure so you can determine your present security profile. Progent can also assist you to harden your existing network security and can help you to plan and deploy a unified cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To find out more information about Progent's threat analysis solutions based on on NodeZero's PEN test products, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key areas to focus on for protecting an IT environment that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection covers backing up and restoring critical information so as to avoid data loss and minimize recovery time and effort in the event of storage problems resulting from hardware breakdowns, software hiccups, user error, malware, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that combine private data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for an at-home workforce must address multiple types of user-owned endpoint devices. Progent can provide quick online help from experts knowledgeable about a wide array of products for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Popular backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and features fine-grained recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that call for a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can help your business to create, document and validate a DR/BC plan that includes the logistics of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a unified environment for safeguarding critical data by controlling local, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be user owned or company owned. IT admins managing the endpoint devices of teleworkers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure policies for accessing information and networks, set passwords, create VPN connections, control how home-based workers share information, set up threat defense, verify security compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For details about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, visit Intune mobile device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that helps network managers to keep remote endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Top features of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For information about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Fresno, California business, call 1-800-993-9400 or visit Contact Progent.