Fresno At Home Workforce Connectivity Support and Consulting
Solution Design, Integration, Management and Help Desk Consulting
Enlarging your remote workforce can have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Fresno organization to select the right tools and follow best practices in building and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns top value. Progent offers services that go from as-needed guidance for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can assist Fresno, California businesses to succeed with any facet of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, data security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required for an at-home work environment can be particularly challenging if you have to accommodate a combination of personal equipment such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a mix of OS software and firmware releases. Progent's experience providing remote help for both legacy and modern IT products in virtual office solutions allows you to make efficient use of your existing infrastructure and provides you with fast access to expertise for making essential updates. Services available from Progent to help your company to create a productive work-at-home infrastructure include:
- VPN connectivity makes it possible to create a safe tunnel for authenticated at-home workers to access IT resources located at your corporate data center or in a public cloud. Progent can help your company to configure and manage VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's AnyConnect client software to provide safe VPN connections for a wide selection of endpoint devices including Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and interact with a remote computer's desktop. This provides IT managers significant control over the computing environment of telecommuters and offers remote users a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent offers expert online consulting for setting up routers from a range of vendors. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and visitors, are commonly utilized by at-home employees to access their Internet router for work. This can create throughput and cybersecurity issues. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless AP integration help.
- Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company data center. Mission-critical processes might demand backup Internet access in case the primary connection fails. Progent can provide guidance for selecting ISPs, selecting appropriate bandwidth and data volume bundles, and configuring high-availability Internet connections. Refer to Internet access solutions.
IP Voice Integration for Remote Workers
Expanding the company phone environment to include teleworkers is vital to supporting an effective work-at-home solution. A variety of cloud-based VoIP platforms are used by SMBs to server remote users. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of any size to design or maintain a remote IP voice service that delivers the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses tune their current Cisco IP voice systems to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consulting services.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can help you to support your existing CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP products, visit Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these solutions and deliver online deployment and troubleshooting expertise.
Voice/Video Conferencing for Teleworkers
A wide range of video conferencing platforms from leading vendors enable online meetings, video conferencing, chat, and screen sharing for both onsite users and at-home workers. Many companies utilize multiple products to accommodate their various partners and customers. Progent can assist your organization to manage your current conferencing environment and enhance the productivity of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business clients to support your at-home employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling app for iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference. For details about Progent's support services for Cisco Webex as well as for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and help your business to tune your network infrastructure to run them.
Microsoft Collaboration Platforms for Remote and Hybrid Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, offering a powerful environment of productivity apps that deliver a consistent user experience for sharing information across multiple sites and on a wide range of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their first releases and can help businesses to configure these flagship collaboration products to maximize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its full range of features. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit solution design and configuration consulting for Microsoft Teams.
SharePoint uses web sites to facilitate collaboration and information sharing by offering policy-driven access to content, workflow, and tools for looking through company-wide information silos. SharePoint permits you to build secure portals that permits remote workforce to view and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint consulting services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, go to planning and configuration consulting for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can share them safely via a web browser. Included with Office 365, OneDrive allows remote employees to jointly author documents. Edits created offline are automatically synced when you reconnect to the Internet. For information about Progent's consulting expertise for Microsoft OneDrive, see Onedrive integration consulting.
Public Cloud Integration for Remote Workers
Progent can provide advanced remote assistance for enabling businesses to build, maintain and optimize integrated network architectures that include internal data centers, remote workers, branch offices, plus cloud resources. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with public cloud connectivity, authentication, and security.
Microsoft Azure is a leading platform for public cloud services that allows you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers over 100 cloud-based services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for at-home workers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, see Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud services available by subscription. Office applications and services are marketed in a selection of plans intended for users ranging from students and households to major corporations. Progent can provide quick and easy online contact with experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 applications for your teleworkers to achieve top business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's Exchange experts can provide as-needed help to guide you past tough technical roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have convenient and secure access to your Exchange Online environment. To learn Progent's consulting expertise for Exchange Online, go to Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud services. Progent offers quick and affordable online access to cloud integration experts who can assist your organization to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting services.
Google Cloud Platform (GCP) is a popular set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist your business to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and streamline identity control for telecommuters with Google Cloud Identity. Progent can also assist you to utilize GCP's unified management tools to control and track your Google Cloud ecosystem. For details, visit Google Cloud Platform integration services.
Help Desk Call Center Support for Teleworkers
An emergency, enterprise-wide changeover to a teleworker business model, which might be activated by an epidemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's extensive team of online IT support experts along with enterprise-class ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their active tickets, enter information, and upload screenshots or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to supplement your existing Support Desk organization by sharing delivery of Call Center support transparently between your in-house support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support solution based on the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Augmentation Services can help your company to deliver world-class technical support to your at-home workforce, see Progent's Help Desk supplementation Services.
Security and Compliance for At-Home Workers
At-home staff members typically use their personal computers and often work in an unsecured physical space. This situation multiplies their vulnerability to cyber attacks and requires judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user training, and the development of policies based on best practices. Progent's veteran roster of data security solutions experts can help your business to design, configure and maintain an effective security solution that guards critical information resources in environments that include telecommuters.
Firewalls enable companies to create a network environment that can be securely utilized by on-premises users as well as by an at-home workforce, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to configure and manage different access rights to different groups of users and to expand your IT network and adjust your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent works with both current and legacy security devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, see firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the various computers utilized by remote workers and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each secured endpoint, watching all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats at inception. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the impacted endpoint from the network to contain the malware. Since the ProSight ASM agent is self-contained, endpoints remain protected even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, go to remote endpoint monitoring for at-home workers.
Progent's Duo MFA Services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the exposure of your information system to all classes of external and local security threats for a network that incorporates teleworkers. Progent can run online, automated security inventory software for quickly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with top credentials including CISM, ISSAP, and GIAC, can help your company to audit your operations and governance policies and review your IT infrastructure to allow you to implement the highest level of security for your teleworkers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment as well as your internal and perimeter networks to help you expose, rank, fix, and verify security weaknesses before threat actors can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal IT infrastructure in order to determine your current security posture. Progent can also assist you to strengthen your network security and can help you to design and implement a unified cybersecurity ecosystem that streamlines management and delivers optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To learn additional information about Progent's vulnerability analysis solutions based on on NodeZero's pentest products, visit Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing critical areas to concentrate on for securing an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
The field of Data Protection covers saving and recovering critical information in order to avoid data loss and minimize recovery time in case of storage system problems due to equipment issues, software hiccups, operator error, cyber attack, or any other reason. Reliable data protection solutions can be particularly difficult to design and manage in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Restore solutions for at-home workers must address diverse types of personally owned endpoints. Progent can provide fast online help from consultants knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity plans typically anticipate circumstances that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help your company to produce, document and validate a DR/BC strategy that addresses the process of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized environment for safeguarding critical information by controlling local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Remote endpoint computers can be user owned or company owned. Network admins managing the endpoint devices of teleworkers can utilize Intune to provision and validate applications on devices, push patches and certificates, configure rules for permission to access information and networks, set passwords, establish VPN tunnels, determine how teleworkers share data, set up threat defense, verify security compliance, and erase corporate information from missing, stolen or decommissioned devices. Intune works with iOS, Google Android, Windows, and macOS/OS X computers. For details about Microsoft Intune and how Progent can assist your company to use this platform to administer the endpoint computers of your at-home workers, see Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Key features of VMware Workspace ONE include fast over-the-air provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Fresno, California business, phone
An index of content::
Urgent Consulting Services Ryuk ransomware cleanup
Avaddon ransomware recovery Professionals
Progent's experienced ransomware recovery experts can help your business to rebuild a network damaged by a ransomware virus like Ryuk, Dharma, NotPetya, or Locky.
Catalyst Wi-Fi Access Point IT Services
Computer Consulting Catalyst Wi-Fi 6 WAP
Progent's Cisco Catalyst 802.11ax AP consultants can provide economical online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Data Center Colocation Integration Services
Colocation Migration Network Consulting
Colocation sites make it possible for companies to share world-class data centers for housing computer hardware that supports vital applications and services. Progent's Microsoft and Cisco certified consultants can help your small business with all aspects of your colocation strategy such as selecting and moving to a colocation facility, creating system architecture, specifying hardware, on-site and remote maintenance, setting up remote network management, and education your support staff.
Consultant Azure Planning
Microsoft Entra Consultant Services
Progent's consultants can help you with any stage of Azure cloud integration such as needs definition, prerequisites evaluation, solution architecture, pre-production testing, implementation, automated administration, performance tuning, software license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN tunnels so your users can safely connect to Azure resources, and Progent's Microsoft-certified consultants can help you set up critical Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that seamlessly integrates physical datacenters with Azure-based resources.
Microsoft Access RDP Consult
Programming Company Microsoft Access Web App
Progent can provide cost-effective remote consulting services for all editions of Office Access including desktop and browser-based versions and can provide advanced help for Access application development, database conversion, performance optimization, report design, and troubleshooting. Progent also can provide tailored online classes for Office Access application programming and database management.
Wireless Security Technology Professional
Consult Security Audit
Progent's qualified cybersecurity consultants can oversee cybersecurity tests of enterprise-wide security to validate your company's cybersecurity profile adherence to key international cybersecurity standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security audits, and targeted security assessments for specific areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's qualified security consultants can also carry out extensive security audits to validate your organization's compliance with key industry security standards including FISMA, NIST, and ISO.
Remote Consulting Wireless Security
Technical Consultant 802.11ax Management
Progent's Wireless Consulting Services offer a fast, affordable option for businesses of any size to deploy, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
At Home Employees Infrastructure Remote Technical Support
Work at Home Network Infrastructure Technology Consulting Services
Progent can assist small and mid-size companies to design, configure and debug the infrastructure for offsite workers.
24x7x365 Service Reporting Remote Support Services
Service Database Support Outsourcing
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing support activity allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't let go of vital service information.
Largest On-site Support Windows, UNIX, Solaris
UNIX, Windows Consult
Progent's UNIX platform support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you a convenient single consulting firm to help you build and manage a secure and robust mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Exchange 2019 Cloud Voicemail Help and Support
Exchange 2019 Mailbox Server Consulting
Progent can help you in any phase of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing high availability architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
Online Support Services System Center 2007
Datacenter Monitoring Support
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
CISM Security Security Alabama Phone Support Services
Illinois Network Consulting Organization
If your organization does not require emergency remote help but you think you will require technical services with your information system soon, you can conserve time and money and ensure that the right expertise will be available when you require it by contacting a Progent sales agent and signing up as a client. For details, phone 800-993-9400 or email information@progent.com.
Mac Architecture Remote Support
macOS Architecture Online Help
Progent's Mac support consultants can help you with a broad range of system infrastructure areas such as system architecture, remote and mobile connectivity, internetwork compatibility, security, and new technologies such as Voice over IP and high-speed wireless connectivity. For company networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to handle the complexity of designing, configuring, and maintaining a system infrastructure that is robust, secure, efficient and supportive of your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Apple's Xsan SAN solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.
Antispam Small Business Subscription
Antispam Subscription
E-Mail Guard is Progent's affordable spam filtering and antivirus service that gives small businesses enterprise-quality defense against spam, viruses, directory harvesting, and other varieties of email-borne attacks on computer networks. E-Mail Guard is built on Postini's Perimeter Manager, a full library of web-based spam filtering and virus defense services that ward off email attacks before they are able to breach the company firewall. Perimeter Manager also lets administrators monitor and control their e-mail application, irrespective of server platform, hardware type, or data center location.
Telecommuting Microsoft Consultant Open Positions
MCSE Freelancing Job
Progent is looking for a range of full-time employees such as solutions-driven Microsoft Certified Systems Engineers; connectivity experts with Cisco CCDP or CCIE credentials; and consultants for fault-tolerant network design with experience in mobile access, wireless networking, high-availability environments, business continuity planning, data preservation, and VMware technology. We are also looking for workstation support experts, off-site service specialists, and CISSP or CISM certified security professionals. Progent is also hiring veteran managers and administrators who can perform efficiently in our high-growth, virtual office environment. Progent contracts freelance consultants with specialized knowledge and hands-on background in important information technology areas beyond Progent's primary technical focus. Our Experts Team includes contractors who offer consulting and development support for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep knowledge of non-Microsoft platforms such as Linux derivatives, Macintosh, or Solaris, or offer expert help in areas such as telecommunications, web development, EDI, eCommerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's staff professionals to provide comprehensive IT services for small and midsize business networks.
Top Quality Private Cloud Hosting for Virtual Data Centers Professional
Private Cloud Hosting for Virtual Data Centers Consultants
Progent's Private Cloud Hosting service offers comprehensive hosting of a small organization's servers in a solution that delivers the maximum level of dependability and expandability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting options are based upon proven virtualization platforms that enable small companies with mixed- platform environments to save dramatically on the expense of capital investments, system support, and network management while achieving world-class reliability and an unprecedented degree of vendor independence.
Lync Server 2013 conference bridges Consult
Lync Server 2013 disaster recovery Specialists
Lync 2013, rebranded Skype for Business, enables businesses of all sizes to build a manageable and secure communications ecosystem that supports a BYOD computing style with IM, presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist you to assess the business benefits of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 applications such as Outlook and PowerPoint.
Integration Small Business Wireless Access Point
Small Business Wireless AP Computer Engineer
Progent's Cisco-certified wireless technology experts can help you to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.
Consulting Microsoft Teams hybrid
Microsoft Teams topology Engineers
Progent can help you to plan a migration to Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud-based or mixed implementation of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Exchange 2007 Server Consulting Services
24/7 Exchange 2007 Help and Support
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, reduces ongoing service requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move quickly and economically. Progent's Exchange 2007 support, repair, and design offerings include expertise with the configuration of third-party add-ons to Exchange Server 2007 and the creation of unified messaging implementations based on Exchange 2007 Server.
Microsoft Exchange 2003 Upgrade Online Help
Exchange 2003 Upgrade Online Consulting
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2003 migration plan that minimizes productivity downtime, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are in keeping with your business goals.
Comprehensive Event Management IT Consulting
Troubleshooting Comprehensive Event Management
Remote continuous monitoring, proactive alerts, and periodic reports are crucial to preserving the proper operation of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of all sizes can get a degree of network stability that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management options delivered as low-cost services designed to help you to detect and fix a most IT network issues before they can impact productivity.
Windows 10 Edge On-site Support
Windows 10 Migration Professionals
Progent's Windows consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 offered by Progent's experts include ROI analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, automated provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.
Cybersecurity Company Palo Alto Networks VPN
Palo Alto Networks PA-Series Firewalls Security Organization
Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity ecosystem that extends across your on-premises and cloud-based resources and guards all users at any location with any device.
24x7x365 Windows, UNIX, Solaris Setup and Support
Best Solaris with Windows Consulting Services
If your company is producing UNIX-based software in an environment that includes MS Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that frees you to concentrate on your area of high-value expertise while avoiding the continual distraction of managing your business network. By using smart network monitoring and by delivering remote and in-person assistance when your company needs it, Progent offers an affordable way for maintaining an information system that provides high availability, protection, and efficiency. Progent's developer support services feature full-service information technology outsourcing, virtual infrastructure, online and on-premises support and repair, 24x7 monitoring, and Help Desk Call Center support.
Remote Wireless Site Survey Support
Remote Wireless Site Survey Network Consultants
Progent's wireless site survey services make it easy to plan, implement and debug a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that delivers the reception, speed, density, Quality of Service, data protection, and roaming ability your company needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and on-premises site survey services for confirming, tuning, and debugging an operational wireless network.
Remote Support Altaro VM Backup Live Backup
Hornetsecurity Altaro VM Backup and vCenter Remote Troubleshooting
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or onsite consulting services to help you to plan, deploy, manage and debug a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
ProSight Patch Management Automation On-site Support
24x7x365 Endpoint Monitoring and Reporting Outsourcing
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your business.
Security Company NodeZero Certified Cybersecurity Pen Testing
NodeZero Cybersecurity Penetration Testing Technology Consulting Services
Progent's certified cybersecurity experts can perform NodeZero-based threat assessments to verify your security defense systems and policies are properly configured and effective.
Emergency SCCM 2016 Support and Setup
24-Hour SCCM 2016 and Windows 10 Information Technology Consulting
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings control, keeps track of network assets, guards against company data leakage, performs network health reporting, allows secure end-user self service, and delivers a common point of control for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can help your organization with any aspect of planning, implementing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.
Technology Professional Hybrid cloud solutions
Hybrid cloud Technology Professional
Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as one or more cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
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