Expanding your remote workforce can have a significant effect on network architecture, security, and company processes. Progent has two decades of background assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can assist your Lima organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for helping you past challenging IT bottlenecks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Lima, #(state) businesses to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for a remote work environment can be especially complicated if you have to accommodate a combination of worker-owned equipment like PCs and notebooks, Internet routers, and wireless APs from different manufacturers and with a variety of OS software and firmware levels. Progent's background providing remote help for both outdated and modern IT products in virtual office solutions allows you to make cost-effective use of your available network infrastructure and offers ready access to expertise for implement necessary updates. Support services offered by Progent to help you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to establish a safe tunnel for authorized remote employees to use IT assets situated at your company datacenter or in a public cloud. Progent's consultants can assist your company to configure and manage VPN access between your at-home workforce and your various network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN tunneling for a wide range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to view and interact with a remote PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier online consulting for configuring routers from all major manufacturers. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting families and guests, are commonly used by telecommuters to access their router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these problems by providing services that include Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company network. Mission-critical applications might require backup Internet connections in the event the primary connection breaks. Progent offers guidance for identifying service providers, picking appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Expanding the business phone system to include remote users is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's current or older platforms for VoIP management. Progent can help organizations of all sizes to plan or maintain a remote VoIP service that provides the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, visit Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older VoIP products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver online integration and debugging expertise.

Video Conferencing for Remote Workers
A broad range of voice/video conferencing platforms from leading vendors enable online meetings, video conferencing, chat, and content sharing for both onsite users and telecommuters. Many organizations utilize a mix of conferencing products to accommodate their various partners and customers. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing environment and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, audio and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to deploy and manage Skype for Business clients to support your remote workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's support expertise for Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities such as video calling, persistent chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and help you to tune your network infrastructure to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of applications that deliver a consistent user interface for exchanging information across a corporate network and on a wide range of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their original publication and can assist your company to tune these critical collaboration platforms to maximize the effectiveness of your at-home workforce.

SharePoint Configuration Experts for At-Home WorkersSharePoint utilizes web entities to allow collaboration and knowledge sharing by offering policy-based access to data, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to build protected web portals that permits remote workers to see and edit consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, see SharePoint integration and application development consulting.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see deployment consulting services for Microsoft Exchange Server.

Microsoft Onedrive Configuration Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can retrieve them securely via a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are synced when you go back online. To learn about Progent's support services for Microsoft OneDrive, see Microsoft Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable remote support for helping businesses to build, maintain and optimize cohesive network models that incorporate physical data centers, telecommuters, branch offices, and public cloud services. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve problems with cloud access, identity, and security.

Azure Integration Services for Remote WorkersMicrosoft Azure is a leading family of public cloud services that allows you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure features over 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also help you create secure access to Azure for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's consulting expertise for Azure, refer to Azure consulting services.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud services available on a subscription basis. Office apps and services are marketed in a selection of plans designed for customers ranging from individuals and small offices to major enterprises. Progent offers fast and easy online access to consultants knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 applications for your telecommuters to achieve maximum business value. For details about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration services.

Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to create hybrid networks. Progent's Exchange experts can provide as-needed help to get you past tough technical roadblocks and can also provide end-to-end project management outsourcing to make sure your remote workers have easy and secure access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TelecommutersAmazon AWS is a pioneer in the public cloud computing market and is the world's top source of cloud-based services. Progent offers fast and economical online contact with cloud connectivity consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model to make sure your users have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's support services for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Integration for At-Home WorkersGoogle Cloud is a popular suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to extend your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your key apps cloud ready so your at-home workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your business to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline identity management for teleworkers with Google Cloud Identity. Progent's consultants can also assist your organization to use GCP's management technology to administer and monitor your Google Cloud ecosystem. For details, see Google Cloud Platform integration services.

Help Desk Services for At-Home Workers
A sudden, enterprise-wide changeover to a from-home business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current tickets, enter information, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Augmentation Service allows your business to supplement your existing Call Desk team by sharing delivery of Support Desk support transparently between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model utilizing the number one professional services automation tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can help your business to deliver world-class desktop support to your at-home employees, see Progent's Help Desk Call Center augmentation Services.

Security for Telecommuters
At-home workers commonly utilize their own computers and usually work in an unsecured physical space. This multiplies their vulnerability to cyber attacks and requires judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of security policies based on best practices. Progent's seasoned group of data security solutions experts can assist your business to plan, deploy and manage an effective security solution that protects critical information assets in networks that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network environment that can be safely accessed by on-premises users as well as by teleworkers, mobile workers, suppliers, customers, and other stakeholders. Modern firewall devices allow you to configure and manage appropriate access rights to different classes of users and to scale your network and modify your security profile as your company evolves and as network attacks become increasingly sophisticated. Progent supports both current and older firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, see firewall configuration and support expertise.

Remote Security Monitoring for TeleworkersRemote Endpoint Security Monitoring makes it possible to watch over the various devices utilized by remote workers and either reject or identify and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect new threats at inception. When a cyberattack is spotted, ProSight ASM instantly disconnects the infected endpoint device from the network to quarantine the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A broad range of devices can be utilized for this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of outside and internal security attacks for an environment that includes teleworkers. Progent can deploy remote, automated security inventory scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications including CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and assess your network architecture to enable you to design the highest level of protection for your an at-home workforce.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home environment as well as your internal and perimeter networks to help you expose, prioritize, fix, and confirm security weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can evaluate your current security profile. Progent's NodeZero experts can also assist you to strengthen your existing network security and can assist you to design and deploy a unified cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional information about Progent's vulnerability analysis solutions based on on NodeZero's PEN test products, visit Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key areas to focus on for securing an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection involves backing up and recovering vital data in order to avoid data loss and reduce recovery time in case of storage system failures resulting from hardware issues, software glitches, operator error, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to architect and maintain in hybrid environments that combine private data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for remote workers must cover multiple types of user-owned endpoint devices. Progent can provide fast online access to experts familiar with a broad array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity planning consultants can help your company to produce, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a unified environment for safeguarding critical information by managing local, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can use Intune to deploy and authenticate applications on managed devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, create VPN tunnels, control how telecommuters share information, set up threat defense, ensure security compliance, and erase sensitive information from lost, stolen or decommissioned devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS endpoints. To learn about Intune and to find out how Progent can help you to use this platform to manage the devices of your at-home workers, see Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft apps and cloud products. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Lima, #(state) organization, phone 1-800-993-9400 or visit Contact Progent.