Lima At Home Workforce Integration Support
System Design, Integration, Administration and Troubleshooting Consulting and Support Services
Enlarging your at-home workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Lima organization to select the appropriate technologies and follow leading practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services that go from as-needed guidance for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Lima, #(state) companies to succeed with any aspect of building a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed for a remote workforce can be especially challenging if you must manage a combination of worker-owned hardware such as desktop computers and notebooks, routers, and wireless APs from different vendors and with a mix of OS software and firmware releases. Progent's background providing online help for both legacy and current technologies in remote office solutions enables you to make efficient use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services available from Progent to help you to create a high-functioning telecommuting infrastructure include:
- Virtual Private Network connectivity makes it possible to create a safe tunnel for authorized remote workers to use IT resources located at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to set up Cisco's popular AnyConnect software for safe VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to see and use a data center PC's desktop. This gives network managers more control over the computing environment of at-home employees and offers remote users a familiar experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent can provide top-tier online consulting for integrating home routers from a range of manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by an entire household and guests, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause throughput and security problems. Progent can help businesses to mitigate these problems by delivering services like Cisco Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup help.
- Internet access methods impact the performance and availability of connections between at-home workers and the corporate data center. Line-of-business applications might demand backup Internet access in case the normal connection breaks. Progent offers guidance for identifying service providers, choosing sensible service bundles, and integrating redundant Internet connections. See Internet connectivity solutions.
IP Voice Integration for At-Home Workers
Expanding the corporate phone system to include remote users is vital to supporting an effective work-at-home solution. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can help organizations of any size to design or maintain a remote IP voice environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to help businesses optimize their existing Cisco VoIP systems to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software used throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these VoIP solutions and provide on-demand integration and debugging services.
Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from major technology companies enable online meetings, video and voice conferencing, chat, and screen sharing for both local users and telecommuters. Many organizations utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can help you to manage your current voice/video conferencing environment and optimize the engagement of your at-home employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for training. To learn more about Progent's consulting services for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include voice/video conferencing, threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist you to optimize your network architecture to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of applications that create a consistent user interface for exchanging information throughout a corporate network and on a wide selection of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration products to maximize the productivity of your at-home workforce.
SharePoint utilizes web entities to allow collaboration and information delivery by providing policy-based delivery of data, business processes, and utilities for searching through enterprise-wide information silos. SharePoint permits you to create secure web portals that enables at-home workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to integration consulting services for Exchange Server.
OneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues anywhere can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive enables at-home workers to co-author documents. Revisions made offline are automatically synced when you go back online. For information about Progent's consulting services for OneDrive, go to Microsoft Onedrive configuration experts.
Public Cloud Integration Services for Teleworkers
Progent offers advanced online assistance for enabling businesses to build, manage and repair cohesive hybrid network architectures that incorporate physical data centers, telecommuters, branch offices, plus public cloud resources. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve issues with cloud access, identity, and cybersecurity.
Azure is a leading family of cloud services that allows you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers over 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and design data backup and restore solutions with Azure Backup. Progent can also help you establish secure access to Azure for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's support services for Microsoft Azure, go to Microsoft Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available on a subscription basis. Office applications and services are provided in a selection of plans designed for customers ranging from students and small offices to major corporations. Progent can provide quick and easy remote contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is one of the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed assistance to get you past challenging technical bottlenecks and can also provide end-to-end project management outsourcing to make sure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting services for Exchange Online, visit Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's leading source of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can help your organization to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to create a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, see Amazon AWS integration services.
Google Cloud is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical applications cloud ready so your remote workers can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage system with GCP Storage services, and streamline identity control for at-home workers with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's management tools to control and track your GCP environment. For details, refer to Google Cloud Platform (GCP) consulting services.
Help Desk Services for Remote Workers
A fast, company-wide transition to a from-home workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote IT support experts along with world-class trouble ticketing and tracking software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or revise the status of their active tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service allows your company to supplement your existing Help Desk staff by splitting delivery of Call Desk support transparently between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model utilizing the number one PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.
Security for At-Home Workers
Work-from-Home staff members commonly utilize their own computers and usually operate in an unsecured physical area. This situation increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the creation of policies built on best practices. Progent's seasoned group of cybersecurity support experts can assist your business to design, configure and maintain a compliant security solution that guards vital IT resources in networks that include at-home workers.
Firewalls enable you to build a network environment that can be safely accessed by on-premises users as well as by at-home workers, mobile employees, vendors, clients, and the public. Modern firewall appliances permit you to configure and control different access rights to various classes of users and to expand your network and adjust your security profile as your business evolves and as network attacks become increasingly complex. Progent supports both current and older firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, visit firewall support services.
Online Endpoint Monitoring makes it possible to track the various computers used by at-home workers and either reject or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every secured endpoint, watching all activity and using advanced machine learning from SentinelOne to detect new threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the infected endpoint from the network to quarantine the threat. Since the ProSight ASM agent is autonomous, endpoint devices stay secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, go to remote endpoint security monitoring for at-home workers.
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for remote workers.
Security Audits can assess the exposure of your network to all types of external and local security threats for an environment that includes telecommuters. Progent can run online, automated security inventory software for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can help your business to audit your processes and governance policies and review your network architecture to allow you to implement the highest level of security for your at-home workers.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about critical areas to concentrate on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
Data Protection involves saving and restoring critical data in order to avoid data loss and reduce recovery time and effort in case of storage system problems due to hardware breakdowns, programming glitches, operator mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for at-home workers must address diverse kinds of user-owned endpoints. Progent can provide quick online help from experts familiar with a broad array of platforms for backing up Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes granular recovery and unified management.
- Disaster Recovery/Business Continuity strategies often envision scenarios that call for a temporary changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can help you to develop, document and test a DR/BC plan that addresses the logistics of switching to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized environment for protecting critical information by controlling onsite, mobile, and at-home endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Managed endpoint devices can be user owned or business owned. IT admins managing the enrolled endpoint computers of teleworkers can use Intune to provision and validate apps on managed devices, push updates and certificates, set up rules for accessing data and resources, manage passwords, create VPN tunnels, determine how teleworkers share information, establish threat defense, verify security compliance, and erase sensitive data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. To learn about Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, see Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Key features of VMware Workspace ONE include fast remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Lima, #(state) company, call
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24/7 VMware Site Recovery Manager and NSX Consultant
VMware NSX and SRM Disaster Recovery Consultant Services
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.
Small Business Manage
Small Business Experts
Progent is a leading innovator in economically delivering enterprise-class IT help to small businesses. Progent's achievement in handling the IT support requirements of the historically underserviced small company sector is the combined result of key technical and process innovations that have eliminated a great deal of the conventional expenses out of administering IT support, injected unmatched technical expertise into the IT service mechanism, and significantly streamlined the solution cycle.
Engineer Security Inventory
External Security Inventory Consult
Progent offers two ultra-affordable service packages intended to enable small businesses to get a professional security evaluation from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to determine possible risks in the security posture you present to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from an authorized computer inside your company firewall to evaluate vulnerabilities to internal threats. The two security inventory packages are configured and executed from a secured external location.
Computer Consulting Exchange 2013 Active Directory
24 Hour Exchange 2013 Compliance Troubleshooting
Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect vital IT areas including ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible advantages of migrating to Exchange Server 2013, create an efficient validation and rollout strategy, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online support and management for Microsoft Exchange Server 2013.
24-Hour Wi-Fi Site Survey Online Support
Online Support WLAN Site Survey
Progent's wireless site survey services make it easy to design, install and troubleshoot a Wi-Fi network customized for your environment, providing your business a WLAN that delivers the coverage, performance, density, Quality of Service, security, and roaming capability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and debugging a functioning Wi-Fi LAN.
Consultancy UNIX
Sun Solaris Online Support Services
Progent's Solaris platform consulting experts provide small businesses and developers help with administering and supporting Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of experience offers you an easy single consulting firm to help you create and manage a secure and robust mixed-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Windows Server 2008 BranchCache Consulting
Top Ranked Windows 2008 R2 Technology Consulting Services
Microsoft Windows Server 2008 R2 offers outstanding levels of performance, security, availability, expandability, and flexibility that accelerate output of on-site, remote, and mobile workers. Progent's Microsoft-certified professionals can deliver affordable online consulting, troubleshooting, and education services to help you to design, implement, and manage Windows Server 2008 R2 to add substantial business value to your network.
Wireless Site Survey Onsite Technical Support
WLAN Site Survey Information Technology Consulting
Progent's wireless site survey services help you to plan, install and debug a Wi-Fi LAN optimized for your facilities, offering your business a wireless solution that delivers the coverage, speed, capacity, security, and hand-off capability your business needs.
Internal Security Inventory Consultant Services
Technology Professional Wireless Security Inventory
Progent provides small organizations a pair of specially designed network security inventory scanning packages that provide, at a preset fee, remotely managed scans of your security profile which are analyzed by professional information security engineers who assess the results of the scan, deliver objective summaries of your existing network security, and offer recommendations for enhancements. Progent has developed two complementary network security inventory packages for external and internal security testing that are priced to meet the restricted budgets of small companies while offering enterprise-class evaluations of your network's exposure to attack.
Juniper SSG520M Router Auditor
Juniper SSG20 Router Network Security Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
SQL Server Troubleshooting
Programming Company SQL
Progent's certified SQL Server application programmers and DBAs offer online expertise to help organizations of any size to build, manage, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts offer help with any element of the application life cycle in solutions that range from small business or departmental databases to VLDB applications and data warehousing.
Azure and Cisco AnyConnect Consultants
Consultants Microsoft Azure hybrid cloud solutions
Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of different cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you avoid the typical errors small companies make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.
Tracking Service Costs Network Consulting
Services Documentation Support and Setup
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to each client. The discipline of detailing and archiving support activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Consultant Project Planning
Consultants Project Implementation
For advanced project management assistance, Progent can provide access to senior IT experts with years of background in technology management, program development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to help enterprise clients follow best practices to make sure development or deployment projects are completed on time and on budget.
SCVMM 2016 and Windows Server 2016 Integration Services
SCVMM 2016 Hyper-V Clusters Troubleshooting
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management tools and is intended to provide a centralized solution for configuring and managing virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, develop processes for building and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's certified virtualization experts can provide advanced Windows Hyper-V consulting and VMware vSphere support.
LockBit ransomware hot line Engineers
Consulting Egregor ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
ASA Firewalls Support and Help
ASA Firewalls Integration
Progent's Cisco-Premier technology experts offer professional PIX Firewall consulting services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and reliability for information environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progent's Cisco consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Microsoft System Center Operations Manager Professionals
Remote Monitoring and Reporting Online Support Services
Even if your business has a minimal computer support staff and a limited IT budget, your information system can still feature the same high availability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-premier IT professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and servers up and running.
24 Hour System Center Operations Manager On-site Technical Support
Computer Consultant Comprehensive Event Management
Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, enhancing and repairing Microsoft SCOM environments and can provide organizations of any size advanced online or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite technical support to assist you to remediate critical problems detected by SCOM 2012.
Accounting System Development Firms
24/7 Technical Support Microsoft MRP
Progent's application experts offer advanced consulting, custom programming, deployment help, and online training for leading applications that address key areas including ERP, general accounting, business reporting, web application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of background delivering advanced consulting support remotely, Progent can assist clients anywhere in the U.S. to save the time and expense related to travel and on-premises visits without compromising the effectiveness of technical services.
Integration Project Server 2013
Project Server Time Reporting Support and Help
Progent's Microsoft-certified engineers offer in-depth support in implementing, operating and debugging all versions of Microsoft Project Server and can deliver a wide range of affordable online support services based on industry best practices to help organizations of any size to receive all the advantages of this leading project management solution. Consulting support offered by Progent include system planning, installation and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and customized online training.
Lync Server 2013 Back End Server Technology Professional
Microsoft Lync Presence Engineers
Progent's consultants can assist your company to evaluate the value of Microsoft Lync Server 2010 for your environment and can assist you to plan and carry out a rollout of Microsoft Lync Server 2010 that unifies the administration of Instant Messaging and Presence and increases the output of your in-house employees, telecommuters, and smartphone users. Progent can in addition help your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Microsoft Lync Server with Microsoft Exchange, SharePoint Server, and Microsoft SQL Server, show you how to run Lync Server 2010 to enhance the collaborative functions of Microsoft Office applications, and offer webinar training and ongoing technical support for Lync Server and other Microsoft technologies.
Troubleshooting Fault Tolerant BGP
Fully Redundant Internet Network Configuration
Progent's Cisco-authorized network professionals can help you build an affordable, high availability Internet connection architecture that can achieve 24x7 Internet connectivity via a broad range of fault tolerant Internet access technologies including non-stop BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE engineers to help you apply the most current technology for fault tolerant Internet connections to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet access.
CISA Certified Auditor Security Consultants
CISA Certified Auditor Computer Security Specialist
The Certified Information Systems Auditor accreditation is an important achievement that represents mastery in IS security auditing. Certified by ANSI, the CISA credential has candidates pass a comprehensive test given by the ISACA professional group. Progent offers the expertise of a CISA-Premier network security audit consultant able to help companies in the areas of information systems audit services, IT administration, network assets and architecture lifecycle, information technology support, safeguarding of information resources, and business continuity preparedness.
Developer Firm Amazon Web Services hybrid cloud integration
Reporting Amazon hybrid cloud integration
Progent offers cost-effective online support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional expertise to help you to overcome complex technical issues or Progent can deliver project management outsourcing services to help you move to the Amazon AWS platform on schedule and within budget.
Training Router
Router Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Mid-size businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Network Security Auditor Juniper NetScreen 5200 Firewall
Cybersecurity Consultancy Juniper Firewall/VPN
Progent's Juniper-certified NetScreen consultants can help you to install and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper products, and troubleshoot network infrastructure problems in Juniper-only or mixed-vendor environments.
Virtual Service Desk Integration Support
Consultants Co-managed Heldesk
Progent's Computer Helpdesk Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who require immediate availability of a Help Desk Service Center with professional telephone support and full escalation capability but who must operate within a limited IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Expert Escalation, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.
Support Services SQL Server 2014 Cluster Shared Volumes
SQL Server 2014 Capacity Planning IT Consulting
Microsoft SQL Server 2014 incorporates major improvements in critical areas including speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works seamlessly across all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services such as system design, configuration, management, remediation, and software development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Largest Design Companies Small Business
Urgent Small Business Repairing
Progent provides the services of Microsoft and Cisco-Certified network consulting experts to offer clients affordable ways to help companies optimize the value of Microsoft and Cisco products. For networks that span from small offices to nationwide enterprises, Progent's expert consultants can show you how to improve your network's e-mail infrastructure, protection, reliability, throughput, and system management.
Consultant Small Business
Microsoft, Cisco and Security Certified Experts Support Organization Small Business
Progent is a leader in economically delivering enterprise-class IT help to small businesses. Progent's achievement in addressing the IT service needs of the historically underserviced small business sector is the combined result of major technical and process breakthroughs that have removed much of the traditional costs out of managing IT service, added unprecedented professional expertise into the IT service mechanism, and significantly accelerated the repair process.
Internal Security Inventory Specialist
Web Application Security Assessment Consultants
Progent has created several security service bundles designed to deliver larger institutions an independent and thorough network security assessment from a group of certified security consultants. All Progent's network security assessment packages feature a suite of procedures like automated scans from inside and from beyond your company firewall, professional interpretation of captured data by certified security engineers, production of a paper documenting the results, plus a live high-level executive summary and a detailed live outbrief for in-house IT administrators.
Microsoft Certified Partner Exchange Server 2007 Integration
Technology Professional Exchange 2007 Server
Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
SentinelOne Ransomware Protection Services
SentinelOne Endpoint Protection and Response Services
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response.
Catalyst 9117 Access Point Support and Help
Catalyst 9100 Series Access Point Remote Troubleshooting
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Access Point experts offer affordable online and onsite support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
24/7 SharePoint Portal Server Technology Consulting
Online Support Services SharePoint
Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for efficiently connecting people, groups and data. SharePoint offers a common spot for your employees or customers to access, manage, share and manipulate relevant information, files, and software and to interact with one another. Microsoft SharePoint allows quicker and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services join employees, clients, teams and major tasks with the knowledge they've created in a manner that makes data convenient to find, download and apply. Progent's certified SharePoint experts can help your organization to support your current SharePoint solution or upgrade to the latest version of SharePoint.
Computer Consultant Nexus 7000 Switch
Nexus 3000 Switch Technology Consulting Services
Cisco Nexus series switches are designed to provide the performance, expandability, resilience, virtualization support, density, data protection and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises support services to assist you to design an efficient switch architecture, set up test environments to confirm your network design, deploy Nexus switches, create and implement effective policies, perform security vulnerability tests, set up advanced monitoring and alert systems, fully utilize resources through virtualization technologies, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus switches. Progent's consultants can also help your business to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to current Nexus switches.
Tracking Service Costs Professionals
Service Database Computer Engineer
Progent uses a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of detailing and organizing service activity allows more efficient support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
Network Consulting Companies Microsoft Office 2003
Microsoft Office 2000 Network Consulting Services
Progent's computer outsourcing services for small companies include designing Windows XP, Microsoft .NET Server, and BackOffice environments, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises repair, resolving chronic integration problems, and producing a comprehensive security strategy. Progent can show you how to maximize network availability and performance with zero-downtime configuration, redundant network topology, and proactive server monitoring. Progent also provides special project help for large-scale migrations and can assist with requirements assessment, resource identification, bill of materials development, sourcing selection, procurement logistics, and complete documentation. Progent's computer outsourcing service also includes training for office productivity products such as Office XP.
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