Expanding your telecommuter workforce can have a significant impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your London company to pick the right technologies and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers services ranging from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can assist London, United Kingdom companies to succeed with any facet of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for an at-home work environment can be especially complicated if you must accommodate a combination of personal equipment like desktop computers and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a variety of operating systems and firmware levels. Progent's experience providing remote support for both outdated as well as current IT products in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to top-tire consultants for implement essential updates. Services available from Progent to help your company to implement a productive work-at-home infrastructure include:
VoIP Solutions for Remote Workers
Extending the corporate phone system to include telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-based IP voice platforms are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's current or older products for VoIP solutions. Progent can help organizations of any size to design or maintain a remote IP voice service that delivers the flexibility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help businesses optimize their existing Cisco VoIP systems to handle a growing at-home workforce.
Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from leading technology companies enable online meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations use multiple conferencing products to meet the needs of their different partners and customers. Progent can help you to maintain your existing conferencing ecosystem and optimize the productivity of your remote employees.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful environment of productivity apps that deliver a cohesive user interface for sharing data and ideas across multiple sites and on a broad range of endpoints. Progent has delivered online consulting support for SharePoint and Exchange since their original releases and can help businesses to configure these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint utilizes web entities to promote collaboration and knowledge delivery by providing policy-driven delivery of content, business processes, and tools for searching through company-wide business data. SharePoint enables you to create secure web portals that allows at-home workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Revisions made offline are synced when you go back online. To find out about Progent's consulting services for OneDrive, refer to Onedrive configuration experts.
Public Cloud Integration for Remote Workers
Progent can provide advanced remote assistance for helping businesses to create, manage and optimize cohesive hybrid network architectures that include physical data centers, teleworkers, branch offices, and cloud resources. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and security.
Microsoft Azure is a leading platform for public cloud services that enables you to utilize IT infrastructure, servers, and critical apps running on Microsoft's extensive cloud. Azure offers over 100 services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, refer to Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for users ranging from individuals and households to major enterprises. Progent can provide quick and easy online contact with consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For details about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange experts are available for occasional help to guide you through challenging technical roadblocks and can also provide end-to-end project management outsourcing to ensure your remote workers have convenient and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud market and is the industry's biggest provider of cloud-based services. Progent can provide rapid and economical online contact with cloud integration experts who can assist your business to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to create a high-uptime network architecture to make sure your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the move. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration support.
Google Cloud is a leading collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can assist you to deploy VMs on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and simplify access control for telecommuters with GCP Cloud Identity. Progent's experts can also assist your organization to use GCP's unified management tools to administer and monitor your GCP ecosystem. For information, go to Google Cloud Platform integration expertise.
Help Desk Support for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk with Progent's online Technical Response Center (TRC) services.
Security and Compliance for At-Home Workers
At-home workers commonly use their personal computing devices and often operate in an unsecured physical space. This situation multiplies their susceptibility to cyber attacks and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive end-user education, and the development of policies based on best practices. Progent's veteran team of data security support experts can help you to plan, configure and maintain a compliant cybersecurity solution that guards critical IT assets in networks that include telecommuters.
Firewalls enable you to build a network environment that can be safely accessed by local users as well as by telecommuters, mobile users, suppliers, clients, and the public. Next-generation firewall appliances permit you to assign and control different permissions to different classes of users and to expand your IT network and modify your security as your business evolves and as cyber threats become more complex. Progent works with both new and older firewall appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration services, go to firewall support services.
Remote Endpoint Security Monitoring makes it easy to track the disparate devices used by telecommuters and either reject or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every secured endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to detect new threats at inception. When an attack is discovered, ProSight ASM immediately isolates the impacted device from the network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain protected even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for remote workers.
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for a network that includes teleworkers. Progent can run online, automated security inventory scanning for quickly and affordably uncovering a wide variety of security gaps that can be found over the Internet. Progent's security audit experts, which can be provided by network security experts with top credentials including CISM, ISSAP, and GIAC, can assist your company to audit your operations and governance policies and assess your IT architecture to allow you to implement the highest level of protection for your telecommuters.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for securing an IT environment that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
The field of Data Protection covers saving and recovering critical information in order to avoid data loss and reduce restoration time and effort in case of storage failures due to hardware issues, software hiccups, human error, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to architect and maintain in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager provides a centralized platform for protecting critical information by controlling onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate applications on managed devices, push updates and certificates, configure policies for accessing data and networks, manage passwords, establish VPN tunnels, control how teleworkers share information, set up threat defense, verify security compliance, and erase sensitive data from missing, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS computers. For details about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, refer to Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Top capabilities of VMware Workspace ONE include fast remote deployment of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your London, United Kingdom company, call