Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your London company to pick the right technologies and follow best practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for getting you past occasional IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist London, United Kingdom businesses to with any facet of building a high-functioning remote work ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for a remote work environment can be especially complex if you must accommodate a combination of personal hardware like PCs and notebooks, routers, and Wi-Fi appliances from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online help for both outdated and current IT products in virtual office solutions allows you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement essential upgrades. Support services available from Progent to assist you to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authenticated at-home employees to use IT resources located at your company datacenter or in the cloud. Progent can assist your company to deploy and manage VPN connections between your at-home workforce and your key IT resources by providing online VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your telecommuters to utilize Cisco's AnyConnect client software for safe VPN connections for a wide selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a data center computer's desktop. This technology provides network managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and typically support VPN connections, home Wi-Fi networks, and firewall services. Progent can provide expert remote support for deploying home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are commonly used by telecommuters to connect to their Internet router for work. This can create throughput as well as cybersecurity issues. Progent can assist businesses to resolve these problems by delivering expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Business-critical applications may require redundant Internet connections in the event the primary connection breaks. Progent offers expertise for picking service providers, selecting sensible service bundles, and integrating high-availability Internet connections. Refer to Internet connectivity integration services.

IP Voice Solutions for Remote Workers
Extending the business PBX environment to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric VoIP platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or legacy products for IP voice management. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice service that delivers the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses tune their existing Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, visit CallManager consulting.
  • Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and deliver on-demand configuration and debugging expertise.

Video Conferencing for Teleworkers
A wide selection of voice/video conferencing platforms from major technology companies enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to maintain your existing conferencing ecosystem and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's support services for Cisco Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features that include video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a consistent user experience for exchanging data and ideas across multiple sites and on a wide selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange since their original publication and can help your company to deploy these flagship collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Integration Consultants for At-Home WorkersSharePoint uses web sites to enable collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for searching through company-wide business data. SharePoint enables you to build protected web portals that enables remote workforce to see and edit aggregated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, visit SharePoint configuration and development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, refer to deployment consulting services for Exchange Server.

Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can access them securely via a browser. Provided with Office and Microsoft 365, OneDrive allows remote employees to co-edit documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for OneDrive, refer to Onedrive configuration consulting.

Public Cloud Integration Services for Telecommuters
Progent can provide advanced remote assistance for helping businesses to build, maintain and repair integrated hybrid network architectures that combine physical data centers, remote workers, branches, plus public cloud services. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud access, authentication, and cybersecurity.

Azure Integration for At-Home WorkersAzure is a popular platform for public cloud software and services that enables you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred cloud-based services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also help you establish secure access to Azure services for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Azure, see Microsoft Azure consulting services.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services offered by subscription. Microsoft applications and cloud services are marketed in a variety of plans intended for users ranging from individuals and households to major enterprises. Progent can provide quick and affordable remote access to consultants familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 applications for your remote workers in a way that delivers maximum business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to create hybrid networks. Progent's Exchange experts are available for occasional help to get you through challenging IT roadblocks and can also provide comprehensive project management outsourcing to make sure your telecommuters have easy and secure access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Exchange Online, refer to Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud arena and is the industry's leading provider of cloud services. Progent can provide rapid and affordable online access to cloud integration experts who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Integration Services for TeleworkersGoogle Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify access control for telecommuters with Google Cloud Identity services. Progent can also assist you to use GCP's unified management technology to administer and track your Google Cloud environment. For details, see Google Cloud Platform (GCP) consulting services.

Help Desk Services for Telecommuters
A rapid, company-wide transition to a from-home business model, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts along with enterprise-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter details, and append screenshots or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables your company to supplement your current Support Desk staff by splitting responsibilities for Call Center support services transparently between your in-house IT support organization and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support model based on the number one PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can enable your company to deliver world-class technical support to your telecommuters, refer to Progent's Help Desk Call Center augmentation Services.

Security and Compliance for Remote Workers
Work-from-Home staff members typically use their own computers and usually operate in a poorly secured physical environment. This situation multiplies their susceptibility to malware attacks and calls for judicious configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user training, and the creation of policies based on best practices. Progent's veteran group of IT security support experts can help your business to design, implement and manage an effective security solution that guards critical IT resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely accessed by local users as well as by at-home workers, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances allow you to configure and manage appropriate permissions to various groups of users and to scale your IT network and modify your security as your business evolves and as network attacks grow more sophisticated. Progent supports both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support expertise, go to firewall configuration and support services.

Remote Security Monitoring for TeleworkersOnline Endpoint Monitoring makes it possible to track the various devices used by teleworkers and either block or identify and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on each secured endpoint, monitoring all activity and using state-of-the-art AI technology from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted device from the network to quarantine the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Managed Services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of outside and local security attacks for a network that incorporates an at-home workforce. Progent can deploy online, automated security analysis software for rapidly and economically uncovering a broad range of security gaps that can be found over the Internet. Progent's security audit experts, which can be managed by network security professionals with top certifications such as CISM, CISSP, and GIAC, can help your company to evaluate your operations and policies and assess your WAN infrastructure to allow you to design the highest level of protection for your remote workers.

NodeZero Pentetration Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your work-from-home connectivity solution and your internal and perimeter networks to help you identify, prioritize, remediate, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security profile. Progent can also assist you to strengthen your existing network security and can help you to plan and deploy a cohesive cybersecurity strategy that streamlines management and delivers optimum protection for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's threat assessment solutions powered by on NodeZero's penetration test platform, see Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about critical areas to focus on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and restoring critical data so as to prevent data loss and reduce recovery time in case of storage system failures due to hardware breakdowns, programming glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid environments that combine private data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery strategies for at-home workers must address multiple types of personally owned endpoints. Progent offers fast online access to experts familiar with a broad array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Popular backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and features fine-grained restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a rapid changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity consultants can assist your company to produce, document and test a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Remote endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of teleworkers can use Intune to provision and validate apps on managed devices, push patches and certificates, configure rules for permission to access information and resources, manage passwords, create VPN tunnels, determine how teleworkers share information, establish threat defense, ensure compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For information about Microsoft Intune and how Progent can help your company to use this platform to manage the devices of your telecommuters, see Intune mobile endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep offsite endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top features of VMware Workspace ONE include fast over-the-air provisioning of new laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing a productive telecommuter environment for your London, United Kingdom organization, phone 1-800-993-9400 or refer to Contact Progent.