Expanding your remote workforce can have a significant impact on network architecture, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Miami organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers support services ranging from on demand expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent can help Miami, Florida companies to with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Infrastructure for Telecommuters
Integrating the physical and software infrastructure required for a remote workforce can be particularly complex if you have to manage a mix of personal equipment such as desktop computers and notebooks, routers, and wireless APs from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online help for both outdated as well as modern technologies in remote office venues allows you to make efficient use of your available network infrastructure and offers fast access to expertise for implement essential upgrades. Services offered by Progent to help your company to implement a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a secure tunnel for authenticated remote workers to use IT resources located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a teleworker to see and use a remote PC's desktop. This gives network managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide top-tier online consulting for setting up routers from all major manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and guests, are commonly utilized by telecommuters to access their router for work. This can create throughput and security issues. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Business-critical processes may require redundant Internet access in the event the primary connection breaks. Progent offers guidance for identifying Internet service providers, choosing sensible service packages, and setting up redundant Internet access. Refer to Internet access integration services.

IP Voice Integration for Remote Workers
Extending the corporate phone environment to accommodate remote users is critical to supporting an effective work-at-home solution. A variety of cloud-based digital PBX platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP service that provides the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations tune their current Cisco IP voice environments to support an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager manages additional mixed media services such as messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to support these solutions and deliver online deployment and troubleshooting expertise.

Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from leading vendors support virtual discussions, video and voice conferencing, chat, and screen sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist you to maintain your existing conferencing ecosystem and enhance the engagement of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, IM, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and assist your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful environment of applications that create a cohesive user interface for sharing data and ideas across multiple sites and on a broad selection of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist businesses to configure these flagship collaboration products to optimize the productivity of your at-home workforce.

SharePoint Server Deployment Consultants for At-Home WorkersSharePoint uses web sites to facilitate collaboration and knowledge delivery by offering policy-driven delivery of content, business processes, and utilities for searching through enterprise-wide business data. SharePoint allows you to create protected web portals that enables at-home workforce to view and update consolidated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, see SharePoint integration and application development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, see planning and configuration expertise for Exchange Server.

Microsoft Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft�s collaborative cloud storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows home employees to jointly author files. Revisions made offline are automatically uploaded when you go back online. To learn about Progent's expertise for OneDrive, refer to Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent can provide fast and affordable online assistance for enabling organizations to create, manage and optimize integrated hybrid network architectures that combine physical data centers, teleworkers, branches, and public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve issues with public cloud access, identity, and security.

Azure Integration Services for At-Home WorkersMicrosoft Azure is a leading platform for public cloud software and services that enables you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Azure features over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's expertise for Microsoft Azure, visit Azure consulting.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services available by subscription. Microsoft applications and services are marketed in a variety of plans intended for customers ranging from individuals and households to major corporations. Progent can provide fast and easy remote access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve maximum business value. For details about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting expertise.

Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of lower spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for as-needed assistance to get you past tough technical roadblocks and can also provide comprehensive project management services to make sure your telecommuters have convenient and safe access to your Exchange Online environment. To find out Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide quick and affordable online access to cloud connectivity experts who can help your organization to design, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network model so your users have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud Platform (GCP) is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to extend your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical applications cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can assist your business to deploy VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline access management for remote workers with GCP Cloud Identity. Progent's consultants can also help you to use GCP's management tools to administer and monitor your GCP environment. For details, refer to Google Cloud Platform consulting expertise.

Help Desk Call Center Support for At-Home Workers
A fast, organization-wide transition to a from-home workforce, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or update their active trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service allows you to expand your current Call Desk team by splitting delivery of Call Center support services seamlessly between your in-house IT support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. To learn how Progent's Call Center Augmentation Services can help your company to provide world-class IT support to your telecommuters, see Progent's Support Desk supplementation Services.

Cybersecurity for Remote Workers
At-home workers typically use their personal devices and usually work in a poorly secured physical space. This increases their vulnerability to malware attacks and calls for judicious deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the creation of policies based on best practices. Progent's veteran roster of data security support consultants can assist your business to plan, implement and maintain a compliant security solution that protects vital IT resources in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network environment that can be safely utilized by on-premises users as well as by telecommuters, mobile users, vendors, clients, and other stakeholders. Next-generation firewall devices allow you to configure and control appropriate permissions to various groups of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and older firewall devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, see firewall configuration and support expertise.

Remote Endpoint Monitoring for TeleworkersOnline Endpoint Monitoring makes it easy to watch over the various devices used by remote workers and either reject or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint, monitoring all activity and utilizing state-of-the-art behavioral threat analysis to detect zero-day attacks at inception. When an attack is spotted, ProSight ASM instantly disconnects the infected device from the network to quarantine the malware. Because the ProSight ASM software agent is autonomous, endpoints remain secure even if they are offline. To learn more about ProSight ASM, see remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and local security threats for an environment that includes telecommuters. Progent can deploy remote, automated cybersecurity inventory software for quickly and economically uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by data security professionals with advanced credentials including CISA, CISSP, and GIAC, can help your business to evaluate your workflows and governance policies and assess your network infrastructure to allow you to design the highest level of security for your remote workers.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper about key areas to focus on for securing a network that includes work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection involves saving and recovering critical data in order to prevent data loss and minimize restoration time in case of storage system problems due to equipment breakdowns, software hiccups, user mistakes, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for an at-home workforce must cover diverse kinds of personally owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a broad array of platforms for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity plans often envision circumstances that call for a quick switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity specialists can assist you to produce, document and validate a DR/BC strategy that includes the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized environment for protecting critical data by controlling local, mobile, and home-based endpoint devices.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and authenticate apps on devices, push patches and certificates, set up rules for permission to access information and networks, set passwords, establish VPN connections, determine how home-based workers share data, establish threat protection, ensure security compliance, and erase corporate information from missing, stolen or deactivated endpoint devices. Intune can be used with iOS, Android, Windows, and macOS computers. For information about Intune and how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, refer to Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that allows network managers to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud services. For information about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Miami, Florida business, call 1-800-993-9400 or visit Contact Progent.