Expanding your telecommuter workforce may have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Miami organization to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Miami, Florida businesses to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Setting up the network infrastructure needed to support an at-home work environment can be especially complicated if you have to accommodate a mix of personal hardware such as PCs and notebooks, routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering remote support for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:

  • Virtual Private Network technology allows you to establish a secure connection for authenticated at-home employees to access IT assets located at your corporate datacenter or in the cloud. Progent can help you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your at-home workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and interact with a remote computer's desktop. This technology provides network managers more control over the computing ecosystem of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide top-tier online consulting for deploying home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting the whole family and guests, are frequently used by at-home employees to connect to their router for work. This can create performance and security issues. Progent can assist you to mitigate these issues by delivering expertise that include Aironet configuration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet connectivity methods impact the speed and availability of connections between at-home workers and the corporate network. Business-critical processes might demand redundant Internet access in the event the primary connection breaks. Progent can provide guidance for identifying ISPs, selecting appropriate service packages, and integrating high-availability Internet access. Refer to Internet access solutions.

VoIP Solutions for an At-Home Workforce
Expanding the corporate phone system to include remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-based VoIP platforms are popular with small and mid-size businesses to support teleworkers. Many larger organizations rely on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice service that delivers the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help organizations optimize their current Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony capabilities to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia applications used throughout the network. Unified Communications Manager supports additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM consultants.
  • CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to support your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early VoIP platforms, see CallManager consulting services.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver on-demand deployment and debugging expertise.

Video Conferencing for Telecommuters
A broad range of video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and screen sharing for both local users and teleworkers. Many companies use a mix of products to accommodate their various partners and customers. Progent can assist you to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for training. To learn more about Progent's consulting services for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to tune your network infrastructure to host them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a rich environment of productivity apps that create a cohesive user interface for exchanging data and ideas across multiple sites and on a broad selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange since their initial releases and can help your company to configure these critical collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Deployment Consultants for At-Home WorkersSharePoint uses web entities to promote collaboration and knowledge sharing by providing policy-driven delivery of content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build secure web portals that permits remote workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, refer to integration consulting for Microsoft Exchange.

Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues anywhere can share them securely through a web browser. Provided with Office and Microsoft 365, OneDrive allows remote employees to co-edit documents. Revisions made offline are synced when you go back online. To find out about Progent's expertise for OneDrive, refer to Onedrive configuration experts.

Public Cloud Integration for Telecommuters
Progent can provide advanced online assistance for helping businesses to create, maintain and troubleshoot cohesive network models that combine physical data centers, teleworkers, branches, and cloud resources. Progent offers expertise for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with cloud access, authentication, and security.

Azure Integration for At-Home WorkersAzure is a leading platform for cloud services that allows you to use infrastructure, servers, and key apps running on Microsoft's extensive cloud. Azure includes over one hundred services services including hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting services for Azure, visit Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of client productivity software and cloud services available on a subscription basis. Microsoft apps and cloud services are marketed in a selection of plans intended for users ranging from students and households to major corporations. Progent can provide fast and easy remote contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers top business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange consultants are available for occasional assistance to guide you past tough IT bottlenecks and can also provide comprehensive project management services to ensure your at-home workers have convenient and safe access to your Exchange Online environment. For details Progent's consulting services for Exchange Online, see Exchange Online configuration and support expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's leading source of cloud services. Progent offers fast and affordable online contact with cloud integration experts who can help your business to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture so your users have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS integration services.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform is a popular set of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to scale your existing IT resources with the Google Cloud, and Progent's database experts can help you make your key applications cloud friendly so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline access control for at-home workers with GCP Cloud Identity. Progent's consultants can also assist your business to use GCP's unified management tools to administer and track your GCP environment. For details, go to Google Cloud Platform consulting support.

Help Desk Call Center Support for At-Home Workers
A sudden, enterprise-wide transition to a telecommuter business model, which could be motivated by an epidemic or as an element of a business continuity process, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update their current trouble tickets, add information, and append screen captures and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service enables you to augment your current Help Desk organization by sharing responsibilities for Help Desk support seamlessly between your in-house support staff and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the number one professional services automation platform for handling help requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can enable your business to deliver world-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.

Cybersecurity for Remote Workers
Work-from-Home staff members typically utilize their own devices and usually work in an unsecured physical area. This situation multiplies their susceptibility to cyber threats and requires judicious deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user education, and the creation of security policies based on leading practices. Progent's seasoned team of IT security solutions consultants can help your business to design, configure and manage a compliant cybersecurity solution that protects critical information assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be securely accessed by local users as well as by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and control appropriate access rights to various classes of users and to scale your IT network and modify your cybersecurity posture as your company evolves and as network attacks become more sophisticated. Progent works with both current and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, see firewall integration and support services.

Remote Security Monitoring and Management for TeleworkersRemote Endpoint Monitoring makes it possible to watch over the various devices utilized by telecommuters and either block or spot and respond to modern cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each secured endpoint, monitoring all activity and utilizing advanced AI technology from SentinelOne to identify zero-day threats at inception. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all classes of outside and internal security threats for an environment that includes teleworkers. Progent can run remote, automated cybersecurity analysis software for quickly and affordably uncovering a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by network security experts with top credentials including CISM, ISSAP, and GIAC, can assist your company to audit your workflows and governance policies and review your WAN infrastructure to enable you to implement top-level protection for your telecommuters.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous threat assessment of your at-home environment as well as your internal and perimeter networks so you can uncover, rank, fix, and confirm cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure in order to determine your current security posture. Progent can also assist you to harden your existing network security and can assist you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, cloud-based, remote, and perimeter IT assets. To learn additional details about Progent's threat assessment services powered by on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about key things to focus on for protecting a network that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time in case of storage system failures due to hardware breakdowns, programming glitches, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to architect and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must address diverse types of user-owned endpoints. Progent can provide quick online access to experts knowledgeable about a wide array of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that require a rapid switch to an at-home workforce. Progent's expert disaster recovery planning consultants and business continuity specialists can assist your company to create, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager offers a unified platform for safeguarding corporate data by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate applications on managed devices, push patches and certificates, configure rules for accessing data and networks, manage passwords, establish VPN connections, control how telecommuters share data, establish threat protection, ensure security compliance, and erase sensitive information from lost, stolen or decommissioned devices. Intune runs with Apple iOS, Android, Windows, and macOS/OS X computers. To learn about Intune and how Progent can assist you to use this platform to manage the endpoint computers of your teleworkers, see Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network managers to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include rapid remote deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home solution for your Miami, Florida organization, phone 1-800-993-9400 or visit Contact Progent.