Enlarging your at-home workforce can have a significant impact on IT infrastructure, security, and company workflows. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Miami company to select the appropriate tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent can provide services ranging from as-needed guidance for helping you past challenging IT bottlenecks to full project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Miami, Florida businesses to with any aspect of creating a high-performing work-at-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, security and compliance, backup/restore solutions, and unified management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support a remote workforce can be particularly complicated if you must manage a mix of personal equipment like PCs and laptops, Internet routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware levels. Progent's background delivering online help for both outdated as well as modern IT products in remote office venues enables you to make efficient use of your existing infrastructure and offers fast access to expertise for implement necessary updates. Support services offered by Progent to assist you to create a high-functioning telecommuting infrastructure include:
VoIP Integration for Teleworkers
Extending the business PBX environment to accommodate telecommuters is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to plan or tune a telecommuter IP voice environment that delivers the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco IP voice systems to handle an expanding remote workforce.
Voice/Video Conferencing for an At-Home Workforce
A broad range of video conferencing products from leading vendors support online meetings, video conferencing, chat sessions, and content sharing for both local workers and telecommuters. Many companies utilize a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and enhance the productivity of your at-home employees.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a powerful ecosystem of applications that create a cohesive user interface for sharing data and ideas across multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their first releases and can help businesses to configure these critical collaboration products to optimize the productivity of your remote workforce.
SharePoint uses web entities to allow collaboration and knowledge delivery by offering policy-based access to data, business processes, and utilities for searching through enterprise-wide business data. SharePoint permits you to create protected portals that enables at-home workforce to view and update aggregated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, refer to planning and configuration consulting for Microsoft Exchange.
OneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can access them safely via a web browser. Included with Office and Microsoft 365, OneDrive enables remote employees to jointly author documents. Revisions made offline are synced when you go back online. For details about Progent's consulting expertise for OneDrive, go to Microsoft Onedrive configuration experts.
Public Cloud Integration for Remote Workers
Progent offers advanced online support for helping businesses to build, manage and repair integrated hybrid network architectures that incorporate internal data centers, at-home workers, branch offices, and cloud services. Progent can provide expertise for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud access, identity, and cybersecurity.
Microsoft Azure is a popular platform for public cloud services that enables you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure includes over one hundred services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to create protected connections to Azure for at-home workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Azure, refer to Microsoft Azure consulting.
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity applications and cloud services offered by subscription. Office applications and cloud services are marketed in a variety of bundles intended for users ranging from individuals and households to major corporations. Progent offers quick and easy online contact with consultants knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the various subscription bundles available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, visit Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local deployments of Exchange, enabling customers to build hybrid information systems. Progent's certified Exchange experts can provide occasional assistance to get you through tough technical roadblocks and can also provide comprehensive project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online environment. For details Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud market and is the industry's leading provider of cloud services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your organization to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud Platform is a leading collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to extend your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your mission-critical applications cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for telecommuters with GCP Cloud Identity. Progent can also assist your business to utilize GCP's unified management tools to control and track your GCP environment. For details, refer to Google Cloud Platform (GCP) integration support.
Help Desk Services for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
Cybersecurity for Teleworkers
At-home staff members typically utilize their personal computing devices and often operate in a poorly secured physical environment. This increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user education, and the development of security policies built on leading practices. Progent's seasoned group of data security support consultants can assist your business to plan, deploy and manage a compliant cybersecurity solution that protects vital information resources in networks that incorporate remote workers.
Firewalls enable companies to build a network that can be safely utilized by local users and by an at-home workforce, mobile workers, suppliers, customers, and the public. Next-generation firewall appliances permit you to configure and control appropriate permissions to different groups of users and to expand your network and modify your security profile as your business evolves and as network attacks become increasingly sophisticated. Progent supports both new and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, refer to firewall configuration and support services.
Remote Endpoint Monitoring makes it easy to watch over the various computers utilized by at-home workers and either reject or spot and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to detect zero-day threats before they can spread. When an attack is spotted, ProSight ASM immediately isolates the impacted endpoint from the corporate network to contain the threat. Because the ProSight ASM software agent is self-contained, endpoint devices stay secure even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can assess the vulnerability of your information system to all classes of external and local security attacks for a network that incorporates teleworkers. Progent can deploy remote, automated security inventory software for quickly and economically uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's security assessment consulting services, which can be provided by security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist you to evaluate your processes and governance policies and assess your WAN architecture to allow you to implement the highest level of protection for your telecommuters.
Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to focus on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection covers backing up and recovering vital information in order to avoid data loss and minimize restoration time and effort in case of storage system problems resulting from hardware issues, software glitches, user mistakes, cyber attack, or any other reason. Reliable data protection solutions can be especially difficult to design and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for protecting corporate information by controlling local, mobile, and home-based endpoint devices.
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Managed endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate apps on devices, push patches and certificates, configure rules for permission to access information and networks, manage passwords, establish VPN tunnels, determine how teleworkers share information, set up threat protection, ensure compliance, and wipe corporate information from lost, stolen or deactivated devices. Intune works with iOS, Android, Windows, and macOS computers. To learn about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your telecommuters, go to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network administrators to keep offsite endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Miami, Florida business, call