Miami Teleworkers Solutions Consultants

Expanding your remote workforce may have a significant effect on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Miami company to pick the right tools and adhere to best practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for helping you past occasional technical roadblocks to full project management to help you carry out mission-critical initiatives.

Progent can assist Miami, Florida businesses to with any facet of building a high-functioning remote work environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the network infrastructure needed to support a remote work environment can be especially challenging if you must accommodate a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi APs from different manufacturers and with a mix of OS software and firmware releases. Progent's experience providing remote support for both outdated as well as current technologies in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Support services offered by Progent to assist your company to create a high-functioning work-at-home ecosystem include:

• VPN technology allows you to create a safe connection for authorized remote workers to access IT resources situated at your corporate data center or in the cloud. Progent can help your company to configure and maintain VPN access between your teleworkers and your key network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to utilize Cisco's AnyConnect software to provide safe VPN connections for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) products enable an at-home worker to view and use a remote PC's desktop. This provides network managers substantial control over the computing ecosystem of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
• Routers attach home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent can provide expert online support for setting up routers from all major manufacturers. See router integration support from Cisco-certified experts.
• Home Wireless networks, often supporting families and guests, are commonly used by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can help you to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi wireless access point setup assistance.
• Internet connectivity solutions affect the speed and availability of connections between at-home workers and the corporate network. Mission-critical applications might require backup Internet access in the event the normal connection fails. Progent offers guidance for picking Internet service providers, picking sensible service bundles, and integrating high-availability Internet connections. Refer to Internet access integration services.

VoIP Integration for an At-Home Workforce
Extending the corporate phone environment to accommodate telecommuters is vital to maintaining an effective at-home workforce. A variety of cloud-based IP voice platforms are used by SMBs to support remote users. Many enterprises depend on Cisco's current or older platforms for IP voice solutions. Progent can assist businesses of any size to plan or tune a telecommuter VoIP environment that delivers the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations optimize their current Cisco VoIP systems to support an expanding at-home workforce.

• Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager supports additional mixed media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified CM expertise.
• CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other older IP voice products, visit Cisco CallManager expertise.
• Cisco IP Gateways provide connectivity with public telephony networks and with users operating beyond the corporate firewall such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these solutions and deliver online integration and debugging services.

Video Conferencing for an At-Home Workforce
A broad selection of voice/video conferencing products from major vendors enable online discussions, video conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many organizations use a mix of products to accommodate their various partners and customers. Progent can help your organization to maintain your current conferencing environment and enhance the productivity of your remote employees.

• Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration services.
• FaceTime is Apple's group video phone app for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of productivity apps that create a consistent user experience for exchanging data and ideas across multiple sites and on a broad selection of endpoints. Progent has delivered online consulting support for SharePoint and Exchange since their original releases and can help your company to tune these critical collaboration products to maximize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for supporting its full range of capabilities. For details about Progent's support services for Microsoft Teams and Teams Premium, visit planning and configuration expertise for Microsoft Teams.

SharePoint utilizes web sites to allow collaboration and information sharing by providing policy-based access to data, business processes, and utilities for searching through enterprise-wide information silos. SharePoint allows you to build protected web portals that enables at-home workforce to see and update aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint support services, visit SharePoint integration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to integration expertise for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers anywhere can share them securely through a web browser. Provided with Microsoft 365, OneDrive allows remote workers to co-edit documents. Edits made offline are uploaded when you go back online. To find out about Progent's expertise for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.

Cloud Integration for Telecommuters
Progent offers fast and affordable online assistance for helping organizations to create, manage and optimize integrated hybrid network models that include physical data centers, remote workers, branches, plus cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve problems with public cloud access, authentication, and security.

Microsoft Azure is a leading family of cloud software and services that allows you to use infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent can also help you create protected connections to Azure for remote workers by setting up and debugging firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Azure, see Azure expertise.

Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available on a subscription basis. Microsoft apps and services are marketed in a selection of bundles intended for users ranging from students and small offices to major enterprises. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve maximum business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 integration support.

Exchange Online is among the most widely used applications in the Microsoft 365 product line. Exchange Online provides the benefits of lower costs for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with public clouds. Microsoft has engineered Exchange Online to run smoothly with local Exchange environments, allowing you to create hybrid networks. Progent's Exchange consultants are available for occasional assistance to get you through tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your at-home workers have convenient and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support expertise.

Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's leading source of cloud services. Progent offers quick and affordable online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to create a high-uptime network model so your employees have a productive computing experience whether they are working from your main office, a branch office, from home, or on the move. To learn about Progent's support services for Amazon AWS, go to Amazon AWS integration support.

Google Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan an efficient storage solution with GCP Storage services, and streamline identity management for remote workers with GCP Cloud Identity services. Progent's consultants can also help you to utilize GCP's unified management technology to administer and track your GCP ecosystem. To find out, see Google Cloud Platform (GCP) integration support.

Help Desk Call Center Support for At-Home Workers
A rapid, company-wide switchover to a teleworker workforce, which might be the result of an epidemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

• Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise their active trouble tickets, add details, and append screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Call Center Supplemental Service allows you to augment your current Help Desk Call Center staff by splitting delivery of Help Desk support transparently between your in-house IT support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide world-class IT support to your telecommuters, go to Progent's Call Center supplementation Services.

Security and Compliance for Remote Workers
At-home staff members commonly utilize their own computing devices and often operate in a poorly secured physical environment. This increases their susceptibility to cyber threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive end-user education, and the creation of policies built on best practices. Progent's seasoned group of IT security support experts can help you to plan, deploy and maintain a compliant security solution that protects critical IT assets in environments that include at-home workers.

Firewalls enable you to create a network that can be safely accessed by local users and by an at-home workforce, mobile employees, vendors, customers, and other stakeholders. Modern firewall devices permit you to configure and control different access rights to different groups of users and to expand your network and modify your cybersecurity posture as your business evolves and as network attacks grow more complex. Progent works with both current and legacy firewall appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, visit firewall integration and support expertise.

Online Endpoint Security Monitoring makes it easy to watch over the various computers used by at-home workers and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to identify zero-day threats at inception. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint security monitoring for telecommuters.

Progent's Duo authentication Service Plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are requested to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To find out more about Duo identity authentication services, visit Duo MFA two-factor authentication services for remote workers.

Security Audits can assess the vulnerability of your network to all types of outside and local security attacks for a network that includes at-home workers. Progent can deploy remote, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be managed by data security professionals with top certifications such as CISM, CISSP, and GIAC, can help your company to evaluate your procedures and governance policies and assess your WAN infrastructure to enable you to design top-level protection for your at-home workers.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you find, rank, fix, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can assist you to use NodeZero to perform comprehensive pentests of your network perimeter and your internal IT infrastructure in order to determine your present security posture. Progent's NodeZero experts can also assist you to harden your existing network security and can assist you to plan and implement a cohesive cybersecurity ecosystem that streamlines management and delivers maximum cyber defense for on-premises, cloud-based, at-home, and perimeter IT resources. To learn additional details about Progent's vulnerability analysis services based on on NodeZero's pentest products, see Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper about critical things to focus on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers backing up and restoring vital information in order to prevent data loss and reduce restoration time and effort in the event of storage problems due to equipment breakdowns, software glitches, user error, cyber attack, or any other reason. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.

• Backup/Recovery strategies for at-home workers must cover multiple types of personally owned endpoints. Progent offers quick remote access to experts knowledgeable about a wide array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and unified management.
• Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate circumstances that require a temporary changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity specialists can assist your company to create, document and test a DR/BC strategy that includes the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a unified environment for protecting corporate information by controlling on-premises, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing mobile computers and applications. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of telecommuters can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, set up policies for accessing information and resources, set passwords, create VPN connections, control how teleworkers share information, establish threat defense, ensure compliance, and delete corporate information from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with Apple iOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, visit Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network managers to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud services. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Miami, Florida business, call 1-800-993-9400 or refer to Contact Progent.