Midland Work from Home Employees Solutions Support Services
Solution Design, Setup, Administration and Help Desk Consulting Experts
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Midland company to pick the right tools and follow leading practices in building and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent offers services that go from on demand expertise for getting you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Midland, Texas organizations to with any facet of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and streamlined management.
Infrastructure for Telecommuters
Setting up the physical and software infrastructure required for a remote work environment can be especially complex if you must accommodate a mix of worker-owned equipment such as PCs and laptops, Internet routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's background providing remote support for both legacy as well as modern IT products in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to help your company to implement a productive telecommuting ecosystem include:
- Virtual Private Network (VPN) technology allows you to create a safe connection for authorized remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to see and interact with a remote PC's desktop. This provides IT managers substantial control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent offers expert remote support for setting up home routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to resolve these issues by providing expertise like Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration help.
- Internet access solutions affect the performance and availability of connections between telecommuters and the corporate data center. Mission-critical applications may demand backup Internet connections in the event the normal connection breaks. Progent offers guidance for selecting Internet service providers, choosing sensible bandwidth and data volume packages, and setting up high-availability Internet access. Refer to Internet connectivity solutions.
IP Voice Solutions for an At-Home Workforce
Extending the business PBX system to include remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's modern or older platforms for IP voice management. Progent can assist organizations of all sizes to design or maintain a telecommuter IP voice environment that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses tune their existing Cisco VoIP environments to handle a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages other combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see Cisco CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to work with these solutions and deliver on-demand configuration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A broad range of voice/video conferencing platforms from leading vendors enable virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite workers and at-home workers. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent's communications experts can help you to manage your existing voice/video conferencing ecosystem and optimize the engagement of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as IP voice and video calling, persistent threaded chat, plus file sharing. For details about Progent's consulting services for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich ecosystem of applications that deliver a consistent user interface for exchanging information across a corporate network and on a wide range of endpoint computers. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist businesses to tune these flagship collaboration platforms to maximize the productivity of your remote workforce.
SharePoint uses web entities to facilitate collaboration and information sharing by offering policy-based access to data, business processes, and utilities for searching through company-wide information silos. SharePoint enables you to create protected portals that enables at-home workforce to see and edit aggregated business intelligence via Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, visit integration consulting for Microsoft Exchange.
OneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers can access them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables home workers to co-edit files. Revisions created offline are automatically synced when you go back online. To learn about Progent's consulting expertise for OneDrive, see Microsoft Onedrive integration experts.
Cloud Integration for Remote Workers
Progent can provide affordable remote support for enabling businesses to build, maintain and optimize integrated hybrid network models that incorporate internal data centers, remote workers, branch offices, plus cloud resources. Progent offers expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also help you create secure access to Azure for telecommuters by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's expertise for Microsoft Azure, refer to Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's growing family of client productivity software and cloud services offered by subscription. Microsoft applications and cloud services are provided in a selection of bundles intended for users ranging from individuals and small offices to large enterprises. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. To learn about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting services.
Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing customers to create hybrid information systems. Progent's Exchange consultants can provide occasional help to get you through tough technical roadblocks and can also provide end-to-end project management outsourcing to ensure your remote workers have easy and secure access to your Exchange Online deployment. To learn Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the industry's leading source of cloud-based services. Progent can provide quick and affordable online access to cloud connectivity consultants who can assist your organization to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the move. To learn about Progent's expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud (GCP) is a leading set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent can help your organization to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage system with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity. Progent can also assist you to utilize GCP's unified management tools to control and monitor your GCP ecosystem. To find out, see Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Support for Teleworkers
A fast, organization-wide transition to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online IT support experts combined with world-class trouble ticketing and tracking technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current trouble tickets, add details, and append screen captures or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Supplemental Service enables your company to supplement your existing Help Desk Call Center team by splitting delivery of Call Center services seamlessly between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model based on the leading PSA tool for managing service requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Call Center supplementation Services.
Cybersecurity for Teleworkers
Work-from-Home (WFH) workers typically use their own computing devices and usually work in a poorly secured physical area. This situation increases their susceptibility to cyber attacks and requires careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user training, and the creation of security policies built on leading practices. Progent's veteran group of IT security support experts can assist you to design, configure and manage a compliant security solution that protects critical IT resources in networks that incorporate at-home workers.
Firewalls allow companies to build a network environment that can be securely accessed by on-premises users as well as by teleworkers, mobile users, suppliers, customers, and other stakeholders. Modern firewall devices allow you to assign and control different access rights to various classes of users and to expand your network and modify your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and older security devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, visit firewall configuration and support services.
Remote Endpoint Monitoring makes it easy to watch over the disparate devices used by remote workers and either reject or spot and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on each protected endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect zero-day attacks on arrival. When an attack is spotted, ProSight ASM instantly isolates the infected device from the corporate network to contain the threat. Since the ProSight ASM agent is self-contained, endpoint devices remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for at-home workers.
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for telecommuters.
Security Audits can evaluate the exposure of your information system to all types of external and local security attacks for an environment that incorporates at-home workers. Progent can deploy remote, automated security analysis scanning for rapidly and affordably uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with advanced certifications including CISA, ISSAP, and GIAC, can assist you to evaluate your workflows and policies and review your network architecture to enable you to design top-level security for your remote workers.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key things to focus on for protecting an IT environment that includes work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves backing up and restoring vital information in order to prevent data loss and minimize recovery time in the event of storage problems due to hardware issues, software hiccups, user mistakes, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to design and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address multiple types of personally owned endpoints. Progent offers quick online help from experts familiar with a wide array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and smartphones. Popular backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that require a quick changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your company to produce, document and test a DR/BC strategy that addresses the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized platform for protecting corporate data by controlling local, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and validate apps on devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, establish VPN tunnels, control how teleworkers share data, set up threat protection, verify compliance, and wipe corporate information from missing, stolen or decommissioned devices. Intune runs with iOS, Google Android, Windows, and macOS endpoints. To find out about Intune and to find out how Progent can assist you to use this platform to administer the endpoint devices of your teleworkers, see Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual application delivery platform for identity control, app management, and configuration management of endpoints. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product via a one-time purchase. Key features of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. For details about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Midland, Texas company, phone
An index of content::
Immediate Consultants SQL Server
MS SQL Network Security Evaluation
Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to information workers, reducing the complexity of designing, integrating, administering, and accessing enterprise information and analytical programs in environments ranging from mobile devices to corporate data networks. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
After Hours Hornetsecurity Altaro VM Backup and VMware Network Consulting
Altaro VM Backup with Exchange Remote Support
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to assist you to plan, install, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
Top VirtualPC for Mac Consulting
Remote Support Windows PC Simulation on Apple macOS
For companies that have a combination of Mac and Microsoft Windows desktops, there exist two popular alternatives for running Windows-dependent applications on a Mac: remote access to a physical Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a networked Windows-based PC to use Windows software and share system resources. Virtual PC for Apple Mac simulates Windows on an Apple Mac computer so that you are able to run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these products for using Windows programs on your Macs and can in addition assist your organization to assess and install third-party solutions for Windows PC simulation.
Email Bayesian Analysis Consultant Services
Consultants ProSight Email Guard Spam and Virus Filtering Service
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
Supplemental Support Desk Online Consulting
Virtual Support Desk Integration Support
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Support services are provided at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Consult Locky ransomware recovery
Dharma ransomware recovery Services
Progent's ransomware experts can help you to assess your ransomware vulnerability, monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Windows 2000 Server Onsite Technical Support
24/7 Windows 2000 Server Online Help
Progent's Microsoft-certified Windows Server 2000 consultants offer computer help and IT consulting services for the entire family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Microsoft Windows Server 2000 integration, optimization, and support services include system design, deployment, project management, on-site and off-site support, Call Center outsourcing, professional security analysis, turn-key outsourcing, and economical co-sourcing.
CCDP Certified UC540 Support Outsourcing
Cisco SIP phones Support and Setup
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, formerly named CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
Conti ransomware recovery Consulting Services
Locky ransomware recovery Professional
Progent's seasoned ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Consulting Microsoft SUS
WSUS Consultant Services
Microsoft WSUS enables information technology managers to install and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, IT personnel can completely and easily manage the installation of patches that are released via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft SUS deployment, setting up user's computers, establishing the Group Policy parameters, and ensuring your Microsoft SUS GPO is associated with an Active Directory container appropriate for your network environment.
Great Plains Accounting Consultant Services
Dynamics GP Web Services Consulting Services
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to design custom mission-critical applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you design reports that allow you to analyze your business more thoroughly, transforming raw data into useful insights into your company and customers.
Windows Server 2016 Specialist
On-site Technical Support Windows Server 2016 Multi-domain clusters
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting to assist businesses of all sizes to design and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.
Setup and Support Small Business APs
Support and Help Small Business WAP150
Cisco's Small Business family of APs are Linux-powered units designed as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or on-premises configuration and debugging support to help your organization to design, implement, update, optimize, manage and debug Cisco Small Business wireless AP deployments of any size or architecture.
Remote Technical Support Extended Help Des Cost Savings
Extended Service Desk Economics Help and Support
Progent's Helpdesk management and co-management services help organizations to save money and increase productivity.
Windows Server 2012 R2 Cloud Consultancy
Microsoft Experts Windows 2012R2 Professionals
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid environments, train your IT management, team, develop a corporate-wide security plan, streamline network administration, help with creating applications, and generate and test a DR/BC plan.
Threat Management Gateway 2010 IT Consulting
Microsoft Forefront Network Inspection System On-site Technical Support
Microsoft Forefront Threat Management Gateway 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that acts as a single-server platform for an array of security functions including an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be deployed as a virtual machine to lower costs and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server.
Windows Server 2012 R2 IT Consultant
Consultancy Windows Server 2012R2 Cloud
Progent's certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration plans, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop an enterprise-wide security plan, streamline IT management, help with application development, and generate and test a disaster recovery/business continuity plan.
Consultants Azure enterprise hybrid cloud solutions
Cisco Experts Consultants Microsoft Azure enterprise hybrid cloud solutions
Progent can help businesses of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure you avoid the typical errors small organizations make when migrating to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.
Implementation Services Microsoft Windows 2012 R2 Server
Microsoft Windows 2012 R2 Server Security Consulting Company
Progent's Microsoft-certified experts can provide computer support and technology consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's consulting professionals can help you plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager.
802.11x Wi-Fi Site Survey Technology Consulting Services
Wi-Fi Site Survey Online Support Services
Progent's wireless site survey services assist you to design, deploy and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that has the coverage, performance, capacity, QoS, security, and hand-off ability your company needs. Wireless survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and on-premises site survey services for validating, optimizing, and debugging a functioning Wi-Fi LAN.
Onsite Technical Support Exchange Server 2007
Exchange 2007 Server Professionals
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-site migrations, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2007 Server that are best aligned to your business goals.
Immediate Onsite Support Integration
On-site Support Technical Consultant
For medium-size businesses looking for network support, Progent offers an array of alternatives such as on-site service, remote assistance, off-site Call Center, round-the-clock support with remote system monitoring, temporary staffing, business relocation services, application development, and expert consulting. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent provides expert on-premises support for fixing network issues quickly and economically.
SharePoint Server Integration Services
Expert Microsoft Certified SharePoint Portal Server Consulting Services
Progent's Microsoft-authorized consultants can show you how to evaluate the economic justification for implementing SharePoint 2007, advise you on the most appropriate version of SharePoint Server for your circumstances, provide configuration and integration services, help you to set up MS SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Server 2007, design a comprehensive security strategy that incorporates portal technology, and provide troubleshooting and Help Desk services.
Urgent System Center 2016 Cloud Integration Specialists
Award Winning SCCMM 2016 Support Services
Small to middle size companies can now get all the advantages of Operations Manager and in addition have fast access to Progent's Microsoft Certified network consulting experts. With Progent's affordably priced IT support packages, small and midsize organizations can choose a basic Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small business networks world-class reliability, security, and performance.
Urgent Cisco Expert Office Move Engineers
Top Rated Enterprise Windows 2022 Network Consulting Company
For large organizations, Progent can supplement internal network support staffs by offering world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branches, Progent can perform as a seamless nearby extension of corporate network management. Progent's enterprise support services include company-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project planning, and world-class service for multi-site office environments based on Enterprise Windows 2003. Progent can provide field consultants and technicians to assist with a site move or branch move, or a system architect to assist with setting up or using an Internet Data Center or co-location site.
Hyper-V 3.0 Shared Nothing Live Migration Consultants
Virtual Server Administration Website Remote Troubleshooting
Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to benefit from Hyper-V to install and maintain virtual servers to cut IT expenses and enhance productivity.
ISA 2006 Technology Consulting
Microsoft Certified Partner Internet Security and Acceleration Server 2006 Remote Support
ISA 2006 is a comprehensive gateway that provides a powerful application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft-certified ISA Server 2006 consultants can show you how to plan, cost-justify, test, implement, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your network.
Consultant Services Email Scoring Thresholds
Email Outbound Content Filtering Consultancy
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Microsoft 365 hybrid solutions for Exchange Outsourcing
Microsoft 365 Portal Network Consultants
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This permits you to have some mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and within budget.
Information Risk Evaluation Specialist
Consultant External Security Scan
Progent offers two low-cost service bundles designed to enable small companies to receive an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, an engineer administers a comprehensive examination of your IT infrastructure from outside your company firewall to determine potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a system scan from a secure computer within your company firewall to evaluate your exposure to inside threats. The two security inventory packages are configured and run from a protected remote site.
Small Business WAP361 Remote Support Services
IT Consultant Small Business 300 AP
Cisco's Small Business series of wireless access points are Linux-powered units engineered as entry-level Wi-Fi solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or onsite integration and troubleshooting support to help you to design, implement, update, optimize, administer and debug Cisco Small Business wireless access point environments of any size or architecture.
Biggest CISM Certified Cybersecurity Management Consultants
CISM Certified Cybersecurity Cybersecurity Consultancy
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security professionals are required to learn. CISM gives business management the confidence that consultants who have qualified for their CISM credential have the experience and capability to deliver effective security management and consulting consulting.
Microsoft SQL Server Technology Consulting
24/7 Microsoft SQL Server 2019 Information Technology Consulting
Progent's Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the speedy creation of advanced business programs that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you upgrade from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
MCSE Expert Certified Data Protection Manager 2016 and Windows Server 2016 Remote Troubleshooting
Data Protection Manager 2016 Backup and Restore Consulting Services
Microsoft System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft-based environment. Data Protection Manager 2016 offers application-aware protection for critical workloads like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to plan, deploy, administer, and repair an enterprise-wide backup/restore system built around SCDPM 2016. Progent can assist you to upgrade from an older version of DPM or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to help you through challenging issues or provide comprehensive project management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.
8540 wireless controller Specialist
CCIE Expert Certified prime infrastructure Professionals
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, optimizing wireless performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening data security by detecting threats and filtering network traffic according to user type and location. Progent can help your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
After Hours Microsoft Expert SQL Server 2019 Standard Troubleshooting
Setup and Support SQL Server 2019 Backup
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and onsite consulting, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based components into a cohesive intranet system.
Microsoft Small Business Server Consultancy
Microsoft Small Business Server Consulting
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a powerful but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components included with Small Business Server calls for an IT consultant with hands-on background and broad experience in planning and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in installing, administering, and servicing IT solutions powered by the SBS line of servers and programs.
Cisco Hybrid Network Management Solutions IT Outsourcing
Network Management Soultions Computer Support Company
Progent's Cisco-Certified network management consultants can show you how to run Cisco's management utilities alongside a variety of specialized third-party products to create a comprehensive network management strategy in order to keep your network operating reliably, fully utilize expensive resources, protect your data, recover rapidly from hardware breakdown or malicious attacks, and allow you to expand or reassign network resources sensibly and economically as your company evolves.
Security Threat Bulletins Network Security Test
Critical Security Alerts Security Organizations
This page contains current updates on cybersecurity threats, fixes, and leading practices. Contact Progent if you need help securing your network against the latest cybersecurity threats.
Cisco VPN Consultant
IT Consultant VPN
Cisco's security and remote access technology for small to mid-size businesses offer a full array of easy-to-administer security hardware and software to help you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that align most closely with your corporate goals.
After Hours System Center 2016 Endpoint Protection Remote Troubleshooting
Remote Support Services System Center 2016 Business Continuity
System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting team can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
Exchange 2000 Upgrade Consultant
Exchange Server 2000 Upgrade IT Services
Progent is among the most qualified information technology support firms for creating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Microsoft Exchange Server 2000 under common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.
SharePoint Server 2003 Remote Consulting
Microsoft Office SharePoint Server 2003 Technology Consulting Services
Progent's Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for intelligently coordinating people, groups and information. SharePoint Server offers a central spot for your workers or clients to connect to, organize, distribute and manipulate useful information, documents, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join workers, customers, workgroups and major tasks with the data they've created in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint experts can assist you to support your current SharePoint solution or migrate to the latest release of SharePoint.
WatchGuard Firebox M270 Firewall Firewall Configure
WatchGuard Firebox M670 Firewall Security Companies
Progent provides support expertise for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Meraki WiFi Management Consultant Services
CCIE Certified Meraki Wave 2 AP Online Support Services
Progent's Cisco Meraki wireless access point experts offer online and onsite support services to help organizations of all sizes to plan, install, maintain, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as switches, routers and firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and Wi-Fi users regardless of their mobility or device.
Windows and UNIX Specialist
24-7 Solaris with Windows Services
Progent's UNIX platform consulting experts offer small and mid-size companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent can give your business contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of expertise offers you an easy single consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining MS Windows with popular versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
password management system Technology Professional
24x7 password management Consultant
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.
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