Enlarging your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping SMBs to plan, configure, administer, optimize, and debug IT environments that support at-home workers. Progent can assist your Midland organization to pick the right tools and adhere to leading practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services that go from on demand guidance for helping you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist Midland, Texas organizations to with any facet of building a high-performing telecommuting ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the network infrastructure needed for a remote workforce can be particularly challenging if you must manage a combination of personal hardware such as desktop computers and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background delivering remote help for both legacy and modern IT products in remote office solutions allows you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to assist your company to implement a productive work-at-home infrastructure include:

  • Virtual Private Network connectivity allows you to create a secure connection for authorized remote workers to use IT assets located at your corporate data center or in the cloud. Progent's consultants can assist you to deploy and manage VPN connections between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your remote workers to set up Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and use a remote computer's desktop. This gives IT managers significant control over the computing environment of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent can provide expert online consulting for integrating home routers from a range of vendors. See router integration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and guests, are commonly utilized by at-home employees to access their router for work. This can create throughput and security problems. Progent can help businesses to mitigate these problems by providing services like Cisco Aironet integration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration help.
  • Internet access solutions affect the speed and availability of connections between at-home workers and the company network. Vital applications might require redundant Internet access in the event the normal connection fails. Progent can provide guidance for identifying service providers, picking appropriate bandwidth and data volume offerings, and setting up redundant Internet connections. See Internet access integration services.

VoIP Integration for Teleworkers
Expanding the company phone environment to include remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's modern or legacy products for IP voice management. Progent can assist businesses of any size to design or tune a telecommuter VoIP environment that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media apps deployed throughout the network. CUCM manages additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and provide on-demand configuration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A broad selection of video conferencing products from leading vendors support virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations utilize multiple products to accommodate their different partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and enhance the experience of your at-home employees.

  • Skype for Business is Microsoft's popular unified communications product that supports real-time presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for video calls. To learn more about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for training. To learn more about Progent's consulting expertise for Webex and for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help your business to optimize your network infrastructure to run them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a powerful environment of applications that deliver a consistent user interface for exchanging data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their first publication and can assist your company to configure these critical collaboration platforms to maximize the productivity of your at-home workers.

SharePoint Integration Consultants for Remote WorkersSharePoint utilizes web sites to enable collaboration and knowledge sharing by offering policy-based access to data, business processes, and tools for searching through company-wide business data. SharePoint permits you to build secure portals that allows at-home workforce to view and update aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, go to SharePoint integration and application development consulting.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, visit integration expertise for Exchange Server.

Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can share them securely through a browser. Included with Office and Microsoft 365, OneDrive allows remote employees to co-edit files. Edits made offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive configuration experts.

Cloud Integration Services for Telecommuters
Progent can provide advanced online support for enabling organizations to build, maintain and optimize integrated hybrid network architectures that include internal data centers, telecommuters, branches, plus public cloud services. Progent offers top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud access, authentication, and cybersecurity.

Azure Integration for TeleworkersMicrosoft Azure is a popular platform for public cloud software and services that enables you to use infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers over 100 cloud-based services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also show you how to create protected access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud services offered by subscription. Office apps and services are marketed in a variety of bundles intended for customers ranging from students and small offices to large enterprises. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, see Microsoft 365 integration expertise.

Exchange Online Integration for Remote WorkersMicrosoft 365 Exchange Online is one of the most widely used applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high reliability, and additional advantages associated with public clouds. Microsoft has engineered Exchange Online to operate transparently with local deployments of Exchange, allowing you to create hybrid networks. Progent's certified Exchange experts can provide occasional assistance to get you past tough technical bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have convenient and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest source of cloud services. Progent offers fast and economical online contact with cloud connectivity experts who can assist your organization to design, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's consulting services for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Platform Integration for TeleworkersGoogle Cloud Platform is a popular collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and streamline access management for teleworkers with Google Cloud Identity. Progent's consultants can also assist your business to use GCP's unified management tools to control and monitor your GCP ecosystem. To learn, see Google Cloud Platform consulting expertise.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be the result of a pandemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise the status of their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to augment your existing Help Desk team by splitting responsibilities for Call Desk support transparently between your regular support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Call Center Supplementation Services can help your business to provide world-class desktop support to your from-home workers, see Progent's Support Desk supplementation Services.

Cybersecurity for Remote Workers
At-home workers commonly utilize their own devices and usually operate in an unsecured physical environment. This increases their vulnerability to malware threats and requires careful configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, intensive end-user education, and the creation of policies built on leading practices. Progent's veteran group of data security solutions experts can help your business to plan, deploy and manage a compliant cybersecurity solution that guards vital IT resources in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be securely accessed by local users and by at-home workers, mobile users, suppliers, customers, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as network attacks become increasingly sophisticated. Progent works with both current and legacy security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support services, refer to firewall configuration and support services.

Remote Security Monitoring Services for At-Home WorkersRemote Endpoint Monitoring makes it easy to watch over the disparate devices used by remote workers and either block or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately disconnects the infected endpoint device from the corporate network to quarantine the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected application and give your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of external and internal security threats for an environment that includes an at-home workforce. Progent can deploy online, automated security analysis scanning for rapidly and economically detecting a wide variety of security holes that can be found via the Internet. Progent's security audit experts, which can be provided by security professionals with top credentials including CISA, CISSP, and GIAC, can assist your business to evaluate your workflows and policies and review your IT architecture to allow you to implement the highest level of protection for your an at-home workforce.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about key things to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers saving and recovering vital information in order to prevent data loss and minimize restoration time and effort in the event of storage failures resulting from hardware issues, programming glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and maintain in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for an at-home workforce must address diverse kinds of user-owned endpoints. Progent offers quick remote access to experts knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans typically anticipate scenarios that call for a temporary changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity specialists can help your business to develop, document and test a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding corporate information by managing local, mobile, and at-home endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and applications. Remote endpoint devices can be personally owned or business owned. Network admins managing the endpoint devices of at-home workers can use Intune to deploy and validate apps on devices, push updates and certificates, configure rules for accessing data and resources, manage passwords, create VPN tunnels, determine how teleworkers share data, establish threat protection, verify compliance, and delete sensitive information from lost, stolen or decommissioned endpoint devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can assist your company to use this platform to administer the endpoint computers of your telecommuters, go to Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network managers to keep offsite endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a perpetual license. Top capabilities of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Midland, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.