Midland Teleworkers Connectivity Support Partner
Solution Planning, Integration, Management and Help Desk Consulting
Expanding your remote workforce may have a major effect on IT architecture, security/compliance, and company workflows. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Midland company to select the right tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Midland, Texas organizations to with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Setting up the physical and software infrastructure required for a remote work environment can be especially challenging if you have to manage a mix of worker-owned hardware such as desktop computers and notebooks, routers, and wireless APs from different manufacturers and with a mix of OS software and firmware releases. Progent's background providing online support for both legacy and current technologies in virtual office venues enables you to make efficient use of your available infrastructure and offers ready access to expertise for implement essential updates. Services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:
- VPN technology makes it possible to establish a secure tunnel for authenticated remote workers to access IT assets situated at your company datacenter or in a public cloud. Progent's consultants can help your company to deploy and manage VPN access between your at-home workforce and your various IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad selection of endpoint devices including Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable an at-home worker to view and use a remote PC's desktop. This gives IT managers more control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier online consulting for configuring home routers from all major vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by families and guests, are frequently utilized by telecommuters to connect to their router for work. This can create throughput as well as security problems. Progent can assist businesses to mitigate these problems by providing services that include Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti wireless AP setup help.
- Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate network. Business-critical applications might require backup Internet connections in case the normal connection breaks. Progent offers expertise for identifying ISPs, picking appropriate service packages, and integrating redundant Internet access. See Internet access solutions.
VoIP Integration for Teleworkers
Extending the corporate PBX system to accommodate teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-based digital PBX products are popular with SMBs to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can help businesses of any size to design or maintain a remote IP voice service that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist businesses optimize their existing Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media apps used across the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, see CUCM consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, see CallManager consulting services.
- Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and deliver online deployment and debugging expertise.
Voice/Video Conferencing for Teleworkers
A wide range of video conferencing products from major technology companies enable online discussions, video and voice conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading communications platform that supports presence, IM, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. For details about Progent's support expertise for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities that include voice/video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and help your business to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a cohesive user interface for sharing information across multiple sites and on a broad selection of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their first releases and can help your company to tune these flagship collaboration products to maximize the effectiveness of your remote workforce.
SharePoint utilizes web sites to enable collaboration and information sharing by offering policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint enables you to build protected portals that allows remote workers to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, see deployment consulting services for Exchange.
OneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them safely through a browser. Included with Office and Microsoft 365, OneDrive allows home employees to co-author files. Edits created offline are automatically uploaded when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, visit Microsoft Onedrive integration consulting.
Cloud Integration for Teleworkers
Progent can provide affordable online support for helping businesses to build, maintain and troubleshoot integrated network models that incorporate physical data centers, telecommuters, branches, plus public cloud services. Progent offers expertise for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, identity, and security.
Microsoft Azure is a popular platform for cloud software and services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers over one hundred cloud-based services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, see Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services available by subscription. Microsoft apps and cloud services are provided in a selection of plans intended for users ranging from individuals and small offices to major enterprises. Progent can provide fast and affordable remote contact with experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 integration services.
Exchange Online is one of the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's Exchange consultants are available for occasional assistance to get you through challenging IT roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and secure access to your Exchange Online environment. For details Progent's expertise for Exchange Online, go to Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's top source of cloud services. Progent offers rapid and economical online contact with cloud connectivity experts who can help your organization to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-uptime network model so your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the road. For information about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a leading set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to extend your existing IT assets with the Google Cloud, and Progent's database experts can show you how to make your key applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your organization to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify access management for teleworkers with Google Cloud Identity services. Progent can also help your organization to use GCP's unified management technology to administer and monitor your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide switchover to a teleworker workforce, which could be driven by an epidemic or as a component of a disaster recovery plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services utilize Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests through trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or edit their active trouble tickets, add information, and upload screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Augmentation Service allows your business to supplement your current Help Desk staff by splitting delivery of Help Desk Call Center services transparently between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution based on the leading professional services automation tool for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to provide best-in-class desktop support to your teleworkers, go to Progent's Call Center supplementation Services.
Security for Teleworkers
At-home workers typically use their own computing devices and usually operate in a poorly secured physical environment. This situation multiplies their vulnerability to malware threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, thorough end-user training, and the development of security policies built on leading practices. Progent's seasoned group of IT security solutions consultants can help you to design, deploy and maintain a compliant cybersecurity solution that guards vital information resources in networks that include an at-home workforce.
Firewalls allow you to build a network that can be safely utilized by on-premises users and by an at-home workforce, mobile employees, vendors, clients, and the public. Next-generation firewall devices permit you to configure and manage different permissions to various groups of users and to scale your network and modify your security as your business evolves and as network attacks grow more complex. Progent works with both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, visit firewall configuration and support services.
Online Endpoint Monitoring makes it possible to watch over the disparate computers utilized by remote workers and either block or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint device, monitoring all activity and using state-of-the-art AI technology from SentinelOne to identify new threats on arrival. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted endpoint device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To find out more about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security attacks for an environment that includes remote workers. Progent can run online, automated security inventory software for rapidly and affordably detecting a broad range of security weaknesses that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by data security professionals with top credentials including CISA, CISSP, and GIAC, can assist your company to audit your procedures and governance policies and review your WAN infrastructure to allow you to implement the highest level of security for your teleworkers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper describing key things to focus on for securing a network that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection involves backing up and restoring critical data so as to prevent data loss and minimize restoration time and effort in the event of storage system problems due to hardware issues, software glitches, user error, malware, or other causes. Reliable data protection solutions can be particularly difficult to architect and maintain in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address multiple kinds of user-owned endpoints. Progent can provide quick online help from consultants knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/recovery products supported by Progent's data protection experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity strategies often anticipate circumstances that require a quick changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity consultants can help your business to create, document and test a DR/BC plan that includes the process of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Endpoint Manager provides a centralized solution for protecting critical data by controlling local, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Remote endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of at-home workers can use Intune to deploy and authenticate applications on devices, push updates and certificates, set up rules for permission to access data and networks, set passwords, establish VPN connections, control how home-based workers share data, set up threat defense, verify security compliance, and wipe sensitive information from missing, stolen or decommissioned devices. Intune works with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your at-home workers, visit Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) platform that allows network managers to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a perpetual license. Top capabilities of VMware Workspace ONE include fast remote deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud services. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Midland, Texas company, call
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Security patch management Engineer
Smartphone patch management Consultant
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Teleworker IP Voice Integration
Best Offsite Employees IP Voice Consultant
Progent can help small and medium-size companies to set up VoIP platforms to give their teleworkers the benefit of transparent extensions of the company phone network.
MetroCluster Switch Integration Professionals
NetApp Disaster Recovery Professional
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery between datacenters located as far as 300km away from one another. Progent's team of veteran IT experts can assist you to plan, deploy, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, arranging aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to verify compliance with industry standards and regulatory mandates.
Microsoft Office 2000 Outsourcing IT Support
Microsoft Office Integration Specialists
Progent's IT outsourcing packages provide economical computer support for small companies. Whether it includes planning network architecture, creating an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or creating an on-line business solution, outsourcing your network engineering services can contain expenses and eliminate risks, permitting network support expenses to grow in a more moderate and manageable fashion than is possible by building up a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and highly available network foundation for your vital applications based on Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Phone Support Services Microsoft Intune
SCCM Network Providers
Progent's Microsoft-certified engineers can help your company to automate desktop update and patch management by providing support for management solutions that include Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Consultants Cybersecurity Evaluation
Consultants Security Evaluation
Progent's qualified cybersecurity engineers can run security audits of company-wide security to validate your organization's cybersecurity profile adherence to key international cybersecurity standards. Progent offers subscription-based managed services for security monitoring, on-demand network-wide security audits, and targeted security assessments for critical areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's accredited security consultants can also run comprehensive security assessments to determine your organization's compliance with important industry security standards including HIPAA, NIST, and ISO 17799.
Microsoft System Center Operations Manager IT Consultants
Operations Manager Online Troubleshooting
Remote 24x7 monitoring, automated alarms, and actionable reports are crucial to preserving the proper operation of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that businesses of all sizes can get a degree of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages designed to help your company to identify and fix a most network issues before they get big enough to impact your business.
Network Support Technician Envisioning Phase: Requirements Definition
Planning Phase: Design and Architecture Proposals Software Consulting Firm
When conducting IT projects for corporate customers, Progent follows a structured approach based on defined milestones so as to meet financial, scheduling and engineering targets while minimizing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All facets are documented to make available a comprehensive summary of IT services performed and to help in downstream system maintenance.
SQL Server 2014 In-memory OLTP Online Support Services
Consultants SQL Server 2014 and Hyper-V
SQL Server 2014 incorporates major improvements in key areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises consulting services that include planning, deployment, management, remediation, and application development services to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Microsoft Office SharePoint Server 2003 Remote Support Services
Windows SharePoint Services Technical Consultant
Progent's Microsoft-certified consultants offer small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or clients to access, organize, share and interact with useful information, files, and applications and to communicate with other people. It allows faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available within and outside an organization. Windows SharePoint Services connect employees, customers, teams and major tasks with the information they've developed in a way that makes data convenient to find, download and apply.
Exchange 2007 Professional
Exchange 2007 Server Services
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 migration strategy that avoids productivity disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site migrations, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are in keeping with your business goals.
Cisco ASA Firewall with Firepower IT Consultants
Best Cisco ASA and VMware Integration Services
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Amazon EC2 security Contract Programming Firm
Contract Programming Amazon EC2 VPN
Progent can provide affordable remote support to help businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security.
Microsoft Windows 11 Snap Layouts Consultancy
Microsoft, Cisco and Security Certified Experts Specialist Microsoft Windows 11 Configuration Manager
Progent's Microsoft-certified Windows 11 experts can provide an array of services to support Windows 11 such as cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined provisioning, and Help Desk Call Center support.
Open Now Skype for Business video conferencing Professional
Skype for Business and iPhone Specialist
Lync Server 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional public switched telephone network telephony. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office or Microsoft 365 and simplify management through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and onsite support services to help you to manage and troubleshoot your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new version of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
ISA Server Outsourcing
On-site Support Microsoft Firewall
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with multiple locations, mobile users, and line-of-business web-based applications. A Progent ISA Server engineer can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your network.
24x7 CISSP Certified Cybersecurity Specialist
CISSP-ISSEP Security Consulting
Progent's CISSP-certified cybersecurity consultants can help businesses of all sizes with any facet of information system security. Progent can help implement efficient security systems that guard a small office from modern threats or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid networks that support local, remote, and mobile clients sharing network resources spread across multiple physical sites and public and private clouds.
Specialists SCCM 2012 Policy Settings
SCCM 2012 Asset Inventory Onsite Technical Support
Progent can assist your business to prepare for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management platform or assist you to modify your existing SCCM 2012 ecosystem to support your evolving IT requirements. Also, Progent can assist you to create an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Operations Manager Configuration
Top Quality Consulting System Center Operations Manager
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's affordably priced IT service programs, mid-size businesses can choose a basic co-sourcing service program built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small business information systems enterprise-class reliability, security and productivity.
Microsoft 365 Security Consultants
Microsoft 365 Integration Support and Setup
Progent can assist you to evaluate the wealth of subscription plans available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help your business to create and manage hybrid networks that seamlessly combine on-premises and cloud products and services.
Infor SyteLine CloudSuite Document Automation Consultant
Consult Infor SyteLine CloudSuite Job Costing
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and service organizations to simplify supply chains and improve the efficiency of key business processes to get products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that spans from as-needed guidance to end-to-end solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.
Remote Troubleshooting Network Support Help Desk
24x7 Call Center Online Support
The Contact Center support delivery structure adopted by Progent gives small businesses an efficient option to reliance on freelance consultants by offering extensive expertise shared by multiple engineering teams, optional 24x7 availability of emergency assistance, fast escalation to world-class experts for handling even the most difficult problems, service consistency and reliability, prompt follow-up enforced by veteran service administrators, a variety of convenient ways for requesting support jobs, plus a high level of progress transparency made possible by trouble ticket tracking and available through a web portal.
Specialists Network infrastructure patch management
IoT sensors patch management Specialist
Progent's support services for software/firmware update management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your servers, endpoint devices printers and scanners, network infrastructure appliances like switches and wireless access points, and Internet-of-Things devices such as sensors and robotics.
Identity Authentication IT Consulting
MFA and Single Sign-on (SSO) Setup and Support
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
SCCM Upgrade Specialist
Network Consulting SCCM Patch Management
System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines compliance settings management, keeps track of network resources, guards against company data leakage, performs network health reporting, allows secure self service, and delivers a single control mechanism for administering multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist businesses of any size with any facet of planning, implementing, using and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
Remote Integration Services Android and Windows 10 integration
Android VPN Online Technical Support
Progent's veteran group of network consultants and subject matter experts have years of background providing remote and onsite support for organizations of all sizes who want to incorporate Android phones into their information networks so that mobile clients can work together while on the go. Progent has the breadth of skills to resolve network issues that span numerous vendors and that entail a mix of older and up-to-date technology. Progent provides affordable remote technical support to help you with any aspect of planning, implementing, managing and troubleshooting your BYOD solution. Progent can deliver occasional support to assist you to handle especially stubborn IT issues, or Progent can provide comprehensive project management services to ensure that you complete major IT initiatives on time and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual classes to show you how to manage and operate Android phones efficiently.
Altaro VM Backup Cloud Management Onsite Technical Support
Hornetsecurity Altaro VM Backup Offsite Support Outsourcing
Altaro VM Backup provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud architectures and also enables cost-effective cloud backup to Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, support for Windows CSV and vCenter for managing larger environments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.
9800-L wireless controller Network Consultant
Wave 2 wireless controller On-site Support
Cisco's Catalyst family of wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening security by detecting threats and analyzing network traffic based on user class and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement an efficient migration to Cisco's modern Wi-Fi controller solutions.
24x7x365 Meraki MR42 Access Point Network Engineer
Cisco Certified Experts Meraki WiFi 6E Access Point Upgrade On-site Technical Support
Progent's Cisco Meraki wireless AP experts offer online and onsite support to assist organizations of any size to plan, install, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same access, responsiveness, security, manageability and uptime for wired and wireless users regardless of their mobility or computing device.
CRISC Certified Risk and Information Systems Control Consulting Services
CRISC Auditor
Progent can provide the guidance of a CRISC-certified risk management expert to assist you to plan and deploy an enterprise risk management solution based on best practices promoted by CRISC and crafted to match your company's risk appetite, business goals, and budgetary guidelines.
Deduplication Consultant Services
Engineers VMware VDP Backup,
Progent offers affordable online access to engineers skilled in a wide array of products and technologies that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent offers consulting support for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can help your company to install, upgrade, or troubleshoot backup/restore systems for a range of architectures including on-premises, remote, cloud-based, or a mix.
Immediate Value Pricing Small Business Computer Consultant
Integration Firms Consultant Rates
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you will not be tempted to allow simple problems to fester.
SQL 2008 Reporting Services Programming Firm
SQL 2008 Reporting Services Developer Firms
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of cutting-edge enterprise-class programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
Consultant Lync Server 2013 and iPhone
Lync Server 2013 and SharePoint Consultants
Progent's consultants can help your company to evaluate the benefits of Lync Server for your environment and can assist you to plan and execute a rollout of Microsoft Lync Server 2010 that unifies the management of IM and Presence and improves the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can in addition assist your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and SQL Server, show you how you can run Lync Server to enhance the collaborative functions of Microsoft Office applications, and offer webinar training and ongoing support for Lync Server and other Microsoft platforms.
.NET IoT Designer
DotNET Development Firm
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development system and are able to build or update .NET applications quickly and at low cost.
ProSight domain management Technology Professional
ProSight IP address management Consultant Services
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of the time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it.
24/7 Hornetsecurity Altaro VM Backup and VMware ESXi Remote Troubleshooting
Top Altaro VM Backup with Azure Consultant
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also enables low-cost backup to Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore options for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs without downtime. Progent is a certified Altaro partner and offers a broad range of services to help you to design, install, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.
24x7 Technical Support Firm Endpoint Management
VMware Workspace ONE Endpoint Management Small Business IT Support
Progent's network engineers can assist your company to automate desktop change and update management by providing expertise with administration tools such as Configuration Manager, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Immediate Email Bayesian Analysis Consultancy
ProSight Email Guard Content Filtering Service Consulting Services
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter.
Automated Server Inventory IT Consulting
ProSight Server and Desktop RMM Engineer
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity.
Les Kent has a 35-year track record of successful technology integration, business administration, marketing, and operations. He has shown a talent for creating sophisticated IT solutions while working as a system designer, programmer, project manager, implementation consultant, and troubleshooter for small businesses, new ventures, and major corporations.
Teleworker Endpoint Security Network Consultants
At Home Workers Security Computer Consulting
Progent can help small and mid-size businesses to set up endpoint security defense systems and provide mitigation services to support teleworkers.
24x7 Engineer Microsoft Dynamics GP System Update Planning Akron, Summit County
Summit County Ohio Microsoft Dynamics GP Update Specialist
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for more than two decades and Progent has provided integration, software development, education, and debugging services since the platform's debut. Progent offers in-depth expertise for upgrading legacy Dynamics GP ERP systems. Progent can help your business to design, validate, and carry out an efficient migration from a an outdated release of GP to the current edition of Microsoft Dynamics GP.
Microsoft SQL Server Design and Installation
Urgent MS SQL Consulting Services
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid development of a new generation of enterprise-class applications that can give your company a significant competitive edge. SQL Server features core support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.
SQL Server 2017 Performance Tuning Consultants
SQL Server 2017 Analysis Services Online Troubleshooting
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and implement a cost-effective migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or onsite support ranging from as-needed architecture assessment or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
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