Expanding your remote workforce can have a major impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Midland organization to pick the appropriate technologies and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Midland, Texas companies to succeed with any facet of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote work environment can be especially challenging if you have to accommodate a mix of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from various manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services offered by Progent to assist you to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) technology allows you to create a secure connection for authenticated remote employees to access IT assets located at your corporate datacenter or in the cloud. Progent can assist your company to configure and manage VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's AnyConnect client software to provide safe VPN connections for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and interact with a data center PC's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewalls. Progent offers top-tier online consulting for setting up home routers from all major manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by the whole family and visitors, are frequently used by telecommuters to connect to their router for work. This can cause throughput and security issues. Progent can help you to resolve these problems by delivering services that include Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless AP setup help.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the company data center. Mission-critical applications may demand redundant Internet connections in the event the primary connection fails. Progent offers guidance for picking service providers, choosing appropriate service bundles, and setting up redundant Internet access. See Internet connectivity integration services.

VoIP Solutions for Remote Workers
Expanding the company phone system to accommodate remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-based IP voice products are popular with SMBs to server teleworkers. Many enterprises depend on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the flexibility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their current Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices such as VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver as-needed integration and debugging services.

Video Conferencing for Teleworkers
A wide range of video conferencing platforms from leading technology companies enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and telecommuters. Many companies utilize a mix of products to accommodate their different partners and clients. Progent's communications experts can assist your organization to manage your existing conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as video calling, threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist you to tune your network infrastructure to host them.

Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, providing a powerful environment of applications that deliver a cohesive user interface for exchanging data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist businesses to tune these flagship collaboration products to optimize the effectiveness of your at-home workers.

SharePoint Server Deployment Experts for Remote WorkersSharePoint utilizes web sites to enable collaboration and knowledge sharing by offering policy-based delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint permits you to create secure portals that allows at-home workers to see and edit consolidated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, see SharePoint configuration and development consulting.

Exchange Configuration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, go to integration consulting services for Exchange.

Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can access them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are automatically synced when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive configuration experts.

Cloud Integration for At-Home Workers
Progent offers advanced online support for enabling organizations to build, manage and troubleshoot cohesive network models that incorporate physical data centers, teleworkers, branches, plus cloud resources. Progent can provide top-tier consultant for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help telecommuters resolve problems with cloud connectivity, authentication, and security.

Microsoft Azure Integration Services for At-Home WorkersAzure is a popular platform for public cloud services that enables you to use infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for teleworkers by configuring and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Azure, see Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's growing suite of client productivity software and cloud-based services available by subscription. Office apps and services are marketed in a selection of bundles intended for customers ranging from individuals and households to large enterprises. Progent offers quick and easy remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription plans available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers top business value. For information about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run transparently with on-premises Exchange environments, allowing you to create hybrid information systems. Progent's certified Exchange experts are available for occasional help to get you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to ensure your at-home workers have easy and secure access to your Exchange Online environment. For information Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's leading source of cloud-based services. Progent can provide quick and economical online access to cloud integration experts who can help your business to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network model so your users have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's support services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Integration for TeleworkersGoogle Cloud (GCP) is a popular collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can help you make your mission-critical applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can help you to deploy virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify identity management for teleworkers with Google Cloud Identity. Progent's experts can also help you to utilize GCP's management tools to control and monitor your GCP ecosystem. For details, see Google Cloud Platform (GCP) consulting support.

Help Desk Services for Telecommuters
An emergency, enterprise-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or edit the status of their active trouble tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Supplemental Service allows your company to supplement your existing Help Desk Call Center team by sharing delivery of Call Center support seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to provide best-in-class technical support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home workers commonly utilize their personal computers and usually operate in a poorly secured physical space. This situation increases their susceptibility to cyber threats and calls for judicious configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user education, and the creation of security policies built on best practices. Progent's veteran roster of data security solutions experts can assist your business to plan, implement and manage a compliant security solution that protects vital information assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be securely utilized by local users and by at-home workers, mobile workers, suppliers, clients, and the public. Modern firewall appliances permit you to configure and control different access rights to various classes of users and to scale your network and modify your security profile as your business evolves and as network attacks grow more sophisticated. Progent supports both new and older security devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall support expertise, go to firewall support expertise.

Remote Security Monitoring and Management Services for At-Home WorkersRemote Endpoint Monitoring makes it possible to watch over the disparate devices used by remote workers and either reject or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning from SentinelOne to detect new attacks before they can spread. When a cyberattack is discovered, ProSight ASM immediately disconnects the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for at-home workers.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo MFA Services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. For details about Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of outside and internal security attacks for an environment that incorporates remote workers. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by data security experts with advanced credentials including CISA, ISSAP, and GIAC, can help your company to evaluate your operations and policies and assess your IT architecture to allow you to implement top-level protection for your telecommuters.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated testing of your at-home environment as well as your internal and perimeter networks so you can expose, prioritize, fix, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure in order to evaluate your current security profile. Progent can also assist you to strengthen your network security and can help you to plan and deploy a cohesive cybersecurity strategy that streamlines management and delivers maximum protection for on-premises, cloud-based, remote, and perimeter IT resources. To find out more information about Progent's threat analysis solutions based on on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about critical things to focus on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for At-Home Workers
The field of Data Protection covers backing up and restoring vital information in order to prevent data loss and reduce recovery time and effort in case of storage failures due to equipment issues, software glitches, operator error, malware, or any other reason. Reliable data protection strategies can be especially challenging to design and manage in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for teleworkers must address diverse kinds of user-owned endpoints. Progent offers fast online access to experts familiar with a wide array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies typically envision scenarios that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help your company to develop, document and test a DR/BC plan that includes the logistics of moving to an at-home workforce.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized platform for safeguarding corporate information by controlling onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Managed endpoint computers can be personally owned or business owned. Network administrators managing the endpoint devices of teleworkers can use Intune to deploy and validate applications on managed devices, push updates and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, control how home-based workers share information, set up threat defense, verify compliance, and erase corporate information from missing, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. To learn about Intune and to find out how Progent can help you to use this platform to manage the endpoint computers of your teleworkers, refer to Intune remote device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, unifies reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud services. For details about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Midland, Texas business, call 1-800-993-9400 or visit Contact Progent.