Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Montreal company to pick the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Montreal, Quebec companies to succeed with any aspect of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure required to support an at-home workforce can be particularly challenging if you have to manage a combination of worker-owned hardware like PCs and laptops, Internet routers, and Wi-Fi appliances from different vendors and with a mix of OS software and firmware releases. Progent's experience delivering remote help for both legacy and current technologies in virtual office venues enables you to make cost-effective use of your existing infrastructure and offers ready access to expertise for making essential updates. Support services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to establish a secure connection for authorized remote workers to use IT resources located at your corporate data center or in the cloud. Progent's consultants can help your company to configure and manage VPN connections between your teleworkers and your key network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a broad selection of devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products allow an at-home worker to see and interact with a data center PC's desktop. This provides network managers substantial control over the computing environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers expert online support for deploying home routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by an entire household and visitors, are commonly used by at-home employees to access their Internet router for work. This can create throughput and security issues. Progent can assist businesses to resolve these issues by delivering expertise like Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP setup assistance.
  • Internet connectivity methods impact the speed and reliability of connections between telecommuters and the company data center. Vital processes might demand backup Internet connections in the event the primary connection breaks. Progent offers guidance for picking service providers, choosing sensible bandwidth and data volume packages, and configuring redundant Internet access. See Internet connectivity integration services.

VoIP Solutions for At-Home Workers
Extending the business PBX system to include teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-based IP voice products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's current or older platforms for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP service that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified CM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy IP voice products, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and deliver as-needed integration and troubleshooting services.

Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from leading technology companies enable online meetings, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many organizations use multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can assist you to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that enables real-time presence, IM, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media such as Microsoft PowerPoint, network-based recording, plus revision and playback for future reference. For details about Progent's support expertise for Webex and for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these products and help your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a consistent user experience for exchanging data and ideas across a corporate network and on a wide range of endpoints. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange since their first publication and can assist your company to tune these flagship collaboration platforms to maximize the productivity of your at-home workers.

SharePoint Server Deployment Consultants for Remote WorkersSharePoint uses web sites to promote collaboration and information sharing by providing policy-based access to data, business processes, and utilities for looking through company-wide business data. SharePoint allows you to build protected web portals that permits remote workforce to see and update aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, refer to SharePoint configuration and development expertise.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see planning and configuration consulting for Exchange Server.

Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and colleagues anywhere can retrieve them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits created offline are uploaded when you go back online. For details about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers fast and affordable online assistance for enabling organizations to build, maintain and optimize cohesive network architectures that combine physical data centers, telecommuters, branch offices, and cloud services. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers fix problems with cloud connectivity, identity, and security.

Azure Integration for TelecommutersMicrosoft Azure is a leading platform for cloud software and services that allows you to use infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure includes more than one hundred services services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's support services for Microsoft Azure, visit Microsoft Azure consulting.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered on a subscription basis. Office apps and services are provided in a variety of plans designed for users ranging from individuals and households to large enterprises. Progent offers quick and affordable remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve top business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting support.

Microsoft 365 Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, enabling you to build hybrid networks. Progent's Exchange consultants are available for as-needed help to guide you past tough IT bottlenecks and can also provide comprehensive project management services to make sure your remote workers have convenient and safe access to your Exchange Online environment. To learn Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a trailblazer in the public cloud arena and is the world's leading provider of cloud services. Progent offers quick and affordable online contact with cloud connectivity experts who can help your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network model to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the road. To learn about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Integration for TelecommutersGoogle Cloud (GCP) is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity control for teleworkers with Google Cloud Identity. Progent's consultants can also assist your organization to use GCP's management technology to control and track your Google Cloud environment. For information, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for At-Home Workers
A sudden, organization-wide transition to a teleworker workforce, which might be activated by a pandemic or as part of a business continuity process, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online technical support specialists along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from initial help requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update their active tickets, add details, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your current Support Desk organization by splitting delivery of Call Desk support seamlessly between your regular IT support organization and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution utilizing the leading PSA tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class technical support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home employees typically use their personal devices and often work in a poorly secured physical environment. This situation increases their vulnerability to cyber attacks and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the creation of security policies built on best practices. Progent's seasoned roster of data security solutions experts can assist your business to design, configure and manage an effective cybersecurity solution that guards critical IT assets in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be securely accessed by on-premises users and by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different access rights to different groups of users and to expand your IT network and modify your cybersecurity posture as your company evolves and as network attacks become increasingly complex. Progent supports both new and older firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, see firewall support expertise.

Remote Endpoint Monitoring and Management Services for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to watch over the various computers utilized by teleworkers and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint device, watching all activity and utilizing advanced AI technology from SentinelOne to identify new threats at inception. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint device from the network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, see remote endpoint monitoring for remote workers.

Two-factor Authentication Services for TeleworkersProgent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of outside and local security attacks for an environment that includes at-home workers. Progent can deploy online, automated security analysis software for quickly and affordably uncovering a wide variety of security holes that can be found over the Internet. Progent's security assessment consulting services, which can be provided by security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can assist you to evaluate your operations and governance policies and review your IT infrastructure to enable you to design top-level security for your at-home workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment and your internal and perimeter networks so you can uncover, prioritize, fix, and confirm security vulnerabilities before threat actors can exploit them. Progent's pentest experts can assist you to use NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to determine your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to design and implement a unified cybersecurity strategy that simplifies management and delivers maximum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional details about Progent's vulnerability assessment services powered by on NodeZero's penetration test platform, see Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key areas to concentrate on for protecting a network that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves saving and recovering critical data in order to prevent data loss and minimize restoration time in the event of storage failures resulting from equipment issues, software hiccups, operator error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for an at-home workforce must address multiple types of personally owned endpoints. Progent can provide quick online access to consultants knowledgeable about a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud storage and includes granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity plans often envision circumstances that call for a quick changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can help your company to create, document and test a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized platform for safeguarding critical information by controlling local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and applications. Managed endpoint computers can be user owned or business owned. IT administrators managing the endpoint computers of at-home workers can utilize Intune to deploy and validate applications on devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, establish VPN connections, determine how home-based workers share information, establish threat defense, ensure security compliance, and delete corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can assist you to use this platform to administer the devices of your at-home workforce, see Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network managers to keep offsite endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment via a perpetual license. Top features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Montreal, Quebec company, phone 1-800-993-9400 or go to Contact Progent.