Montreal Teleworkers Solutions Consulting Experts
System Design, Implementation, Administration and Help Desk Consulting Services
Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Montreal organization to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services that go from on demand guidance for getting you past occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent can help Montreal, Quebec organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required for an at-home work environment can be especially challenging if you must accommodate a combination of personal equipment such as PCs and laptops, routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's background providing remote support for both legacy as well as modern technologies in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Support services available from Progent to help your company to implement a productive work-at-home ecosystem include:
- VPN technology allows you to establish a safe tunnel for authenticated remote workers to use IT resources located at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your at-home workforce and your various network resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and use a remote computer's desktop. This technology gives network managers substantial control over the digital ecosystem of at-home employees and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers expert online consulting for integrating routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting families and guests, are commonly utilized by telecommuters to access their router for work. This can create performance and cybersecurity issues. Progent can help businesses to mitigate these issues by delivering expertise like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi AP integration assistance.
- Internet access solutions impact the speed and reliability of connections between at-home workers and the company data center. Business-critical applications may require backup Internet connections in case the normal connection breaks. Progent can provide expertise for identifying Internet service providers, choosing sensible service offerings, and configuring high-availability Internet access. Refer to Internet connectivity solutions.
VoIP Solutions for Teleworkers
Extending the corporate PBX system to include remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are used by SMBs to support remote users. Many larger organizations rely on Cisco's current or legacy platforms for VoIP management. Progent can assist organizations of all sizes to plan or tune a telecommuter VoIP service that provides the versatility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco VoIP systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices like VoIP phones, media processing products, VoIP gateways, and multimedia applications used throughout the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to CUCM consulting services.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, refer to CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with clients operating outside the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver online integration and debugging expertise.
Video Conferencing for Remote Workers
A wide range of voice/video conferencing products from leading vendors enable online discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and clients. Progent can help you to maintain your current conferencing ecosystem and enhance the engagement of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's multiuser video calling app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for video sessions. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities such as video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and help you to tune your WAN architecture to run them.
Microsoft Collaboration Software for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for exchanging information throughout multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their first publication and can assist businesses to deploy these flagship collaboration products to optimize the effectiveness of your remote workers.
SharePoint uses web entities to allow collaboration and information sharing by offering policy-driven access to content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to build secure portals that enables remote workers to view and update aggregated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint consulting expertise, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to deployment consulting for Exchange Server.
OneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. At-home workers can store files to OneDrive, and colleagues anywhere can share them securely through a browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to jointly author files. Edits created offline are automatically uploaded when you go back online. To learn about Progent's consulting services for OneDrive, see Onedrive configuration experts.
Public Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote support for enabling organizations to create, manage and repair integrated network architectures that combine physical data centers, at-home workers, branches, and cloud services. Progent offers top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix problems with public cloud access, identity, and security.
Azure is a popular platform for cloud services that allows you to use IT infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish secure connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting services for Microsoft Azure, visit Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's growing family of business productivity applications and cloud services available by subscription. Office apps and cloud services are provided in a variety of bundles designed for users ranging from students and small offices to large enterprises. Progent offers quick and affordable online contact with experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve top business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with local deployments of Exchange, allowing you to build hybrid information systems. Progent's certified Exchange consultants can provide as-needed help to guide you through challenging technical roadblocks and also offer comprehensive project management services to ensure your remote workers have convenient and secure access to your Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, see Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the industry's biggest provider of cloud-based services. Progent can provide quick and affordable online contact with cloud integration consultants who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-uptime network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud (GCP) is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to extend your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent can assist you to deploy virtual machines on GCP Compute Engine, design a cost-effective storage system with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity. Progent can also assist your organization to utilize GCP's management tools to administer and track your Google Cloud ecosystem. To learn, refer to Google Cloud Platform (GCP) consulting support.
Help Desk Services for Remote Workers
An emergency, enterprise-wide changeover to a from-home business model, which might be the result of a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk services leverage Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or edit their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's normal Level 1 desktop support charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service enables you to supplement your existing Call Desk organization by splitting responsibilities for Support Desk support seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one PSA platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk Call Center augmentation Services.
Cybersecurity for At-Home Workers
At-home workers commonly use their own computers and usually work in an unsecured physical environment. This increases their vulnerability to malware attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the development of security policies based on leading practices. Progent's veteran group of data security solutions consultants can assist your business to design, configure and manage a compliant security solution that guards vital information assets in networks that incorporate remote workers.
Firewalls enable companies to build a network that can be securely accessed by on-premises users and by at-home workers, mobile workers, suppliers, customers, and the public. Modern firewall appliances allow you to configure and manage appropriate permissions to different classes of users and to expand your network and modify your security profile as your company evolves and as network attacks become increasingly complex. Progent supports both new and older firewall appliances from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, go to firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the disparate computers used by remote workers and either reject or identify and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on every protected endpoint, monitoring all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, visit remote endpoint security monitoring for remote workers.
Progent's Duo MFA Services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your information system to all types of outside and local security threats for a network that incorporates at-home workers. Progent can deploy online, automated security analysis scanning for rapidly and affordably uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security assessment consulting services, which can be managed by network security experts with advanced credentials including CISM, CISSP, and GIAC, can help your business to evaluate your procedures and governance policies and assess your network infrastructure to allow you to design top-level protection for your remote workers.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home environment and your internal and perimeter networks to help you expose, rank, remediate, and confirm security weaknesses before threat actors can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your network perimeter and your internal network so you can evaluate your present security profile. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-prem, cloud-based, remote, and perimeter IT resources. To find out more information about Progent's vulnerability analysis solutions based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's Pentest Platform.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing key things to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Remote Workers
The field of Data Protection covers backing up and restoring vital information in order to avoid data loss and minimize recovery time and effort in the event of storage failures due to hardware breakdowns, programming glitches, operator mistakes, malware, or other causes. Reliable data protection solutions can be particularly challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Restore strategies for at-home workers must cover diverse kinds of user-owned endpoints. Progent can provide fast online help from experts knowledgeable about a broad range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and includes fine-grained restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically envision circumstances that call for a temporary changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity specialists can help your business to create, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified environment for safeguarding corporate data by managing onsite, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Remote endpoint devices can be user owned or business owned. IT administrators managing the endpoint devices of at-home workers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access data and networks, manage passwords, create VPN connections, control how telecommuters share data, establish threat defense, verify compliance, and erase sensitive data from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS devices. For information about Microsoft Intune and how Progent can help your company to use this platform to manage the endpoint computers of your at-home workers, visit Intune teleworker device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network managers to keep remote endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Montreal, Quebec business, phone
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Computer Engineer Office 365 Access Development
Microsoft Experts Office 365 Publisher Integration Online Troubleshooting
Progent can assist your business to understand the many subscription options available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you realize maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid networks that seamlessly integrate local and cloud-based products and services.
Windows 2003 Technical Support
Windows 2003 Server Technical Support
Progent's certified Windows Server 2003 consultants can provide computer help and IT consulting services for the entire line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows 2003 migration, configuration, administration, and support offerings include system design, deployment, project management, on-site and off-site technical support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.
24-Hour CCIE Certified Support and Help Cisco IOS XE
After Hours Catalyst Switch IPv6 Technical Support
Progent's Cisco-certified CCIE networking experts can assist organization to set up, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security of Catalyst switches and migrate smoothly from legacy switches to current devices.
Microsoft Windows 7 Upgrade Computer Support Consultants
Microsoft Windows 7 Migration Computer Engineer
Progent's Microsoft certified engineers offers offsite and on-premises consulting services to assist you to manage, maintain, and repair computers powered by Microsoft Windows 7 and can also provide assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, security and compliance, backup and restore, remote connectivity, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring and alerts.
Online Support Zero Trust Cybersecurity
Zero Trust Cybersecurity Help and Support
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.
Windows 7 Wireless Online Help
Microsoft Windows 7 Evaluation Integration Services
Progent's certified engineers can assist you to test
SQL 2008 Reporting Services Technology Professional
SQL Server 2008 Consultant Services
Microsoft SQL Server 2008 offers powerful, standardized tools to IT professionals as well as to information workers, reducing the complexity of creating, integrating, administering, and accessing enterprise data and database applications in environments ranging from mobile devices to corporate data systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and broad knowledge in planning and deploying information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
IT Manager Linux Phone-based
Linux RedHat Online Small Business IT Consulting Companies
Progent offers nationwide urgent phone support and consulting services for companies that run networks based on versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Online technical support offers maximum return for your IT budget by extending user productivity and shortening the time charged for network analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants combine to enable Progent to solve the majority of IT problems without wasting time and money by traveling to your location. In most of situations your network problems can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can make available Cisco CCIE network experts and CISA and CISM premier security specialists to help you with the toughest system problems.
Emergency Microsoft Exchange 2007 Specialists
Consultancy Exchange 2007 Server
Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity downtime, reduces long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.
Service Database Help and Support
Service Database Engineer
Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving service records results in more effective support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Windows Server 2012 R2 Hyper-V Virtual Switch Online Troubleshooting
Microsoft Certified Expert Windows Server 2012 R2 Virtual Fibre Channel Technical Consultant
Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management, team, create a corporate-wide security plan, streamline IT management, assist with creating applications, and build and validate a DR/BC plan.
Hybrid cloud integration Professionals
Microsoft and Cisco Certified Professional Microsoft Azure enterprise hybrid cloud solutions
Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with one or more public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Cisco Management Consulting Companies
Cisco Switch Troubleshoot
Progent can help you to deploy Cisco's infrastructure technology to create a solid foundation for your local, cloud-centric, or hybrid data center and streamline operations in vital areas such as resource consolidation, security and compliance, manageability, reliability, and disaster recovery.
Troubleshooting Shared Help Desk Economics
Remote Support Service Desk Sharing Economics
Progent's Help Desk outsourcing and co-sourcing service programs help businesses to cut costs and increase productivity.
MOM Case Study
MOM Case Studies
Before Progent's MOM-based solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to ward off network problems before they grow to be critical enough to disrupt network availability. Because of MOM, Progent can resolve potential problems before clients know that the problems are there. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class service continuity, safety and productivity.
SQL Server 2016 Capacity Planning Computer Consultant
Remote Consulting SQL Server 2016 Reporting Services
Microsoft SQL Server 2016 offers major enhancements in speed, scale, data security, high-availability, BOYD support, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified consultants can provide online and onsite support to help businesses of all sizes to implement, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.
Hornetsecurity Altaro VM Backup and VMware ESXi Remote Support
Support and Help Altaro VM Backup Planning
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or onsite consulting services to assist you to plan, deploy, optimize and debug a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.
Microsoft Teams Services
Microsoft Teams Active Directory Federation Services Consulting Services
Progent can help your business to design an upgrade to Teams from Skype for Business Online and install, manage, and debug a cloud-based or hybrid implementation of Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Cisco ASDM Firewall Management Online Technical Support
IT Consultant ASA 5500-X Firewall with Firepower
Progent's Cisco-premier CCIE network engineers can help you to manage your current PIX 500 or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Project Server Programming Firm
Microsoft Project Server 2013 Design and Installation
Progent's Microsoft-certified consultants offer advanced expertise in implementing, operating and debugging any edition of Microsoft Project Server and can provide a broad variety of affordable remote consulting services following industry best practices to help organizations of all sizes to get all the benefits of this powerful project management solution. Services available from Progent include system planning, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training classes.
Microsoft Dynamics Power BI Engineer
Microsoft Expert Dynamics GP SmartList Designer Consultant Services
Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you monitor all business processes, revenues and expenses, and sales patterns with integrated drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can help you create reports that let you analyze your business more thoroughly, turning uncooked data into valuable management information. Progent can improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to deliver custom business software development and web commerce solutions that integrate seamlessly with Dynamics GP/Great Plains.
24-Hour Meraki Switch Configuration Troubleshooting
Meraki Switch Topology Network Engineer
Cisco's Meraki line of access and distribution switches are designed for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective online expertise to help you to design and deploy a productive network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, configure policies to maintain security and compliance, create and test a disaster preparedness strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking infrastructure.
After Hours Windows Server 2008 Hyper-VI Setup and Support
Windows 2008 R2 Computer Consultants
Windows Server 2008 R2 offers high levels of performance, protection, availability, expandability, and versatility that accelerate output of local, branch office, and mobile users. Progent's network experts can deliver cost-effective online engineering, technical support, and training services to assist your company to plan, execute, and manage Windows Server 2008 R2 in order to add substantial business value to your information system.
SharePoint Portal Server Computer Consultant
SPS 2019 Technical Support Services
Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for efficiently connecting people, groups and information. Microsoft SharePoint offers a central location for your workers or customers to access, organize, distribute and manipulate relevant data, documents, and software and to communicate with other people. SharePoint allows quicker and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and projects with the knowledge they've developed in a way that makes data convenient to find, download and apply. Progent's SharePoint experts can assist you to support your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Ekahau Predictive Wi-Fi Site Modeling Outsourcing
Ekahau Wi-Fi Site Survey Consultant
Progent's Ekahau-certified Wi-Fi site design experts can help your business to design, install, enhance, manage and debug a Wi-Fi network adapted to your building. Progent can provide remote or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
Microsoft 365 IDFix On-site Support
Microsoft 365 Single Sign On Consulting Services
Microsoft supports transparent hybrid environments that integrate Microsoft 365 and local Exchange deployments. This allows you to have specific mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can assist your organization with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on time and within budget.
Microsoft Solutions Framework Project Methodology Computer Service
Microsoft Consulting Best Practices Computer Outsourcing
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the front lines of network support, executing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of individual best practices that are combined into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for using technical knowledge to fix real-world network problems efficiently.
Consultants Avaddon ransomware protection and recovery
Technology Consulting Services Computer Ransomware Forensics
ProSight Active Security Monitoring (ASM) incorporates next generation behavior AI technology from SentinelOne to defend endpoints as well as servers and VMs against recognized as well as zero-day ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
802.11 6/6E Wireless Access Point Consultants
24-7 Online Consulting Meraki Access Point
Progent's Cisco-certified wireless integration consultants can help organizations to deploy, manage, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
DNA Center Remote Technical Support
Largest Wave 2 wireless controller Consultant
Cisco's Catalyst line of wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless performance by reducing the effect of radio frequency congestion, improving wireless availability with rapid failover, and strengthening data security by identifying cyber threats and filtering network traffic based on user class and location. Progent can assist your business to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.
SCCM 2016 Upgrade Network Engineer
SCCM 2016 Asset Management Support
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings management, inventories network resources, guards against corporate data leakage, performs health monitoring, allows secure self service, and delivers a single control mechanism for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can help businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid environments.
Technical Support Wireless Network
Wireless Online Troubleshooting
Progent's wireless consultants can help small organizations design, select, test, deploy and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of security that matches or excels wired connections. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to identify and install the wireless connectivity technology that align best your business requirements.
Award Winning Project Reports Outsourced Programming
Microsoft Project Team Planner Coder
Progent's Microsoft consultants offer in-depth expertise in deploying, operating and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a broad range of affordable remote consulting services following industry best practices to assist organizations of any size to get all the advantages of this leading platform. Services offered by Progent include system planning, software configuration and migration, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized online training classes.
Windows SharePoint Services Help and Support
Top Technology Consulting Services Microsoft Office SharePoint Server 2019
Progent's Microsoft-certified experts can help you rationalize the business case for implementing Microsoft SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your circumstances, offer configuration and integration services, assist you to set up MS SQL Server as a back-end database, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint Portal Server 2007, design a company-wide security strategy that incorporates portal solutions, and provide troubleshooting and Help Desk support.
Disaster Recovery Test Lab Consultant
Network Testing Lab Engineer
The Progent Test and Training Lab located at the QTS Colocation Center is available for testing mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for new technologies. For Progent customers without adequate in-house resources to assemble effective pilot environments, the lab reduces capital costs and technical risk and helps keep vital network projects on schedule.
Catalyst Switch IOS-XR Onsite Technical Support
Catalyst Switch EVN Support and Setup
Progent's Cisco-certified CCIE experts can help you to configure, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist your business to harden the security of Catalyst switches and move efficiently from legacy appliances to modern devices.
Consult Microsoft Exchange Server 2010 Migration
Consulting Microsoft Exchange Server Migration
Progent offers expert help for every phase of your Exchange Server 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of all new software licenses and equipment needed, suggested vendor sourcing, pilot testing at customer location or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old servers, and training for client's support group and end users.
IT Consultants Predictive Wi-Fi Site Modeling
Wi-Fi RF Coverage Maps Integration Services
Progent's wireless site survey and predictive modeling help you to plan, deploy and troubleshoot a Wi-Fi network optimized for your facilities, offering you a wireless solution that has the coverage, speed, density, QoS, data protection, and roaming capability your company requires. Wireless site survey services from Progent include online predictive analysis for designing a wireless network and onsite survey services for validating, tuning, and troubleshooting a functioning Wi-Fi network.
NodeZero Certified Security Penetration Testing Consultants
NodeZero Cybersecurity Penetration Testing Security Consulting
Progent's certified cybersecurity experts can run NodeZero-based penetration tests to verify your security monitoring and protection systems and policies are properly configured and effective.
Progent's Management Team Information Technology Outsourcing
Security Consultant Progent's Management Team
Progent's management team consists of industry professionals with years of experience delivering computer consulting services, technical support, and long-term IT planning to organizations ranging from small offices to global enterprises. Great support requires great personnel, and Progent stands out by having put together a management staff that can provide customers with the best service value available anywhere.
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