Montreal Work from Home Employees Solutions Support and Consulting
System Design, Setup, Management and Call Center Consulting
Enlarging your at-home workforce can have a major impact on IT infrastructure, cybersecurity, and corporate culture. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can assist your Montreal organization to pick the appropriate tools and follow best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide services ranging from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Montreal, Quebec businesses to succeed with any aspect of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, data security, backup/restore solutions, and unified management.
Infrastructure for Telecommuters
Integrating the physical and software infrastructure required for a remote work environment can be particularly complex if you must manage a mix of worker-owned hardware such as desktop computers and laptops, Internet routers, and wireless APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's experience delivering remote help for both legacy as well as modern IT products in remote office venues allows you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for implement necessary upgrades. Services offered by Progent to help you to implement a productive telecommuting infrastructure include:
- VPN connectivity makes it possible to establish a secure connection for authorized at-home employees to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to configure and manage VPN access between your at-home workforce and your key network resources by providing online VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to set up Cisco's AnyConnect client software for secure VPN tunneling for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to view and use a data center PC's desktop. This gives IT managers more control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier remote consulting for integrating home routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can help businesses to mitigate these issues by delivering expertise like Aironet integration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP setup assistance.
- Internet connectivity methods affect the speed and reliability of connections between telecommuters and the corporate network. Vital processes might require redundant Internet access in the event the normal connection breaks. Progent can provide guidance for selecting Internet service providers, selecting appropriate service bundles, and integrating redundant Internet access. Refer to Internet access solutions.
IP Voice Solutions for Teleworkers
Expanding the company phone system to accommodate teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help organizations of all sizes to design or maintain a remote VoIP environment that provides the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses tune their current Cisco IP voice systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. Unified Communications Manager supports additional mixed media services like unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, refer to CUCM expertise.
- CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can help you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP products, see CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and provide as-needed configuration and debugging expertise.
Voice/Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from major vendors enable online discussions, video conferencing, chat sessions, and content sharing for both local users and telecommuters. Many organizations use multiple products to accommodate their different partners and clients. Progent can assist your organization to maintain your current conferencing ecosystem and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's leading communications platform that enables presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to configure and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with features that include voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and help you to tune your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a consistent user interface for sharing information across multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for SharePoint and Exchange since their first publication and can assist businesses to configure these critical collaboration products to optimize the productivity of your at-home workforce.
SharePoint uses web entities to enable collaboration and knowledge delivery by providing policy-driven access to data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint permits you to build secure web portals that enables at-home workers to view and update aggregated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, refer to integration consulting services for Exchange Server.
OneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to co-author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for OneDrive, refer to Microsoft Onedrive integration experts.
Cloud Integration Services for At-Home Workers
Progent can provide affordable remote support for enabling organizations to create, maintain and troubleshoot integrated network models that incorporate internal data centers, teleworkers, branches, and public cloud resources. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve problems with cloud connectivity, identity, and security.
Azure is a leading family of public cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure offers over one hundred services services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to establish protected access to Azure services for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Azure, go to Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity applications and cloud-based services offered on a subscription basis. Office applications and services are marketed in a variety of bundles intended for users ranging from students and households to large corporations. Progent offers quick and easy online access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. To find out about Progent's support services for Microsoft 365, refer to Microsoft 365 integration expertise.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide occasional assistance to guide you through tough IT bottlenecks and can also provide end-to-end project management services to ensure your telecommuters have convenient and safe access to your Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the industry's leading source of cloud services. Progent offers fast and economical online access to cloud connectivity experts who can assist your business to design, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network model to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. For information about Progent's consulting services for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can show you how to make your critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage services, and streamline identity control for telecommuters with GCP Cloud Identity. Progent's consultants can also help your business to use GCP's management tools to control and monitor your Google Cloud ecosystem. For information, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a from-home workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support specialists combined with world-class ticketing and tracking software to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from help requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their current trouble tickets, enter details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Augmentation Service allows your company to supplement your existing Call Desk team by splitting delivery of Call Desk support transparently between your regular support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution utilizing the number one professional services automation tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class technical support to your teleworkers, go to Progent's Help Desk supplementation Services.
Security and Compliance for At-Home Workers
Work-from-Home (WFH) staff members commonly use their personal devices and usually operate in an unsecured physical space. This multiplies their susceptibility to malware attacks and requires careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user education, and the creation of security policies built on leading practices. Progent's veteran group of IT security support experts can assist you to plan, configure and manage a compliant cybersecurity solution that guards vital information assets in networks that include remote workers.
Firewalls allow you to build a network that can be securely utilized by on-premises users as well as by an at-home workforce, mobile workers, suppliers, clients, and the public. Modern firewall devices permit you to assign and manage different permissions to various groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as network attacks become more complex. Progent supports both new and older firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, see firewall integration and support services.
Remote Endpoint Security Monitoring makes it easy to track the disparate computers utilized by remote workers and either block or identify and mitigate modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each protected endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When a cyberattack is discovered, ProSight ASM instantly disconnects the impacted endpoint device from the corporate network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for telecommuters.
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For details about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your network to all types of outside and internal security attacks for a network that includes at-home workers. Progent can run remote, automated cybersecurity analysis scanning for quickly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's security assessment experts, which can be managed by network security experts with top credentials including CISA, ISSAP, and GIAC, can assist you to audit your processes and governance policies and assess your WAN architecture to allow you to design top-level protection for your an at-home workforce.
Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical things to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and restoring vital data in order to avoid data loss and minimize restoration time and effort in the event of storage system problems due to hardware breakdowns, programming hiccups, human error, malware, or any other reason. Reliable data protection strategies can be particularly challenging to design and manage in hybrid environments that combine private data centers, cloud resources, and an at-home workforce.
- Backup/Restore strategies for teleworkers must cover multiple kinds of personally owned endpoint devices. Progent offers fast remote access to consultants familiar with a wide array of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that require a temporary changeover to an at-home workforce. Progent's senior disaster recovery planning consultants and business continuity consultants can help you to create, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager offers a centralized platform for protecting corporate information by managing on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and software. Remote endpoint devices can be personally owned or business owned. IT admins managing the endpoint computers of at-home workers can utilize Intune to deploy and authenticate apps on devices, push patches and certificates, set up policies for accessing data and resources, set passwords, create VPN tunnels, determine how teleworkers share data, establish threat defense, verify security compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your teleworkers, go to Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network administrators to keep offsite endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration along with VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment via a one-time purchase. Key features of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud services. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Montreal, Quebec organization, phone
An index of content::
CRISC Certified Network Risk and Information Systems Control Architect Consultant
CRISC Certified Risk and Information Systems Control Analyst Technology Professional
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Migration Consultants UNIX
Solaris to Windows Upgrade Help
Progent can assist your business to design and implement a smooth transition from a Solaris-powered information environment to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can show you how to preserve your information and reduce productivity discontinuity by developing an effective transition strategy that protects your existing investments in Sun Solaris application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of existing environment, transition strategy and testing, Microsoft Exchange migration services, information and application transition, and processor and storage migration and consolidation.
SentinelOne Ransomware Defense Consultant
Remote Support SentinelOne Singularity Control Reseller
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).
Jabber Security IT Consultants
Jabber and Cisco IP Phones IT Consultant
Progent's Jabber consultants can provide online or onsite support to help businesses of any size to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide advanced expertise for the technologies that make up creating an end-to-end Jabber collaboration solution such as Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
Cisco Certified CCIE Server Support
Cisco Access Point Technology Providers
Progent can provide rapid online support from Cisco CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your network via advanced remote diagnostic utilities to deliver quick and economical troubleshooting and remediation of urgent network infrastructure problems.
Consultants Solaris
Solaris Consult
Progent's Solaris platform consulting experts offer small businesses and developers help with administering and maintaining Solaris systems that run with Microsoft-based technology. Progent can give your organization access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience provides you with an easy one-stop source to help you create and maintain a secure and robust mixed-platform connectivity and communications environment that allows Solaris and Microsoft interoperability by integrating Windows with major variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Online Cisco Certified CCIE Information Technology Consulting Company
Cisco Remote Support Services
Progent's Cisco CCIE network experts can help you to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Critical Security Bulletins Cybersecurity Contractor
Firewall Support Network Security Bulletins
This page contains current updates on cybersecurity threats, fixes, and best practices. Call or email Progent if your organization needs help defending your network against the latest IT security threats.
24/7 Information Technology Consulting SharePoint Server 2019
SharePoint 2019 Communication Sites Consulting Services
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, application development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a cohesive intranet solution.
Integration Support ASA Firewall with Firepower
Cisco firewall IPS IT Consultants
Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX 500 or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Juniper NetScreen 5200 Firewall Firewall Setup
Juniper Firewalls Intrusion Detection
Progent's Juniper-certified NetScreen engineer can assist you to configure and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-vendor systems.
Cisco VoIP Phones and Contact Center Technology Consulting
SIP Infrastructure On-site Technical Support
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications such as Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Exchange 2007 to Exchange 2010 Upgrade Engineer
Exchange Server 2010 Upgrade Consultant
Progent's Microsoft-certified consulting experts can assist your organization to determine the benefits of Exchange Server 2010 for your business and can help you to design and implement a smooth upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will offer quick ROI by increasing your productivity, cutting the expense of hardware and service, streamlining management, and consolidating your key communications platforms.
Professional Hyper-V 2016 Shielded VMs
Hyper-V 2016 Containers Specialists
Hyper-V 2016 incorporates core technologies first designed for and refined on Azure, one of the world's largest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and carry out a non-disruptive migration strategy, educate your IT management and technical support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 investment delivers maximum business value.
Microsoft 365 authentication Remote Consulting
Exchange Online Archiving Engineer
Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have certain mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is completed on time and on budget.
Microsoft Services Lync Server 2013 and Android
Urgent Consult Lync Server 2013 and Active Directory
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of any size to create a manageable and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, web meetings with application sharing and whiteboard, and both IP and PSTN calling enabled for a broad assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and system architects can help your company to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your IT staff and end users. Progent has in-depth expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Microsoft 365 apps including Outlook clients and PowerPoint.
After Hours Remote Desktop IT Consulting Group
Smartphone Synchronization On-site IT Support
Progent's remote access and smartphone synchronization experts can assist you to plan and configure connectivity solutions for off-site desktops, laptops, and smartphones so they work tightly with your IT network, enabling your business to optimize the efficiency of your remote workforce.
Microsoft ISA Server Technology Consulting Services
Microsoft Firewall Consulting
Progent's Microsoft certified professionals offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers contain an advanced application-layer aware firewall that can secure your business network from attack by external and internal sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
Microsoft LCS Server IM Consulting
Consulting Live Communications Server 2007
Microsoft Office Communications Server delivers Instant Messaging and presence in a scalable, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize cost savings and improved business efficiencies, increased worker productivity, and better intellectual property security with this easy-to-administer, fault-tolerant IM platform. Successful deployments of Office Communications Server call for careful planning and consideration before roll out. Progent's Microsoft-authorized professionals can provide the expertise needed to realize all the benefits of Office Communications Server throughout your whole organization.
SonicWall Gateway Security Suite Protection
24x7x365 SonicWall NSA Firewall Security Consultant
Progent's SonicWall firewall experts can show you how to configure, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your corporate operations.
After Hours Professionals Virtual Server 2005
Microsoft Virtual Server Administration Consulting
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and powered by technology originally developed by Connectix, delivers the performance needed to carry out hardware reduction, application migration, and server quarantine tasks through virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses who want to enhance operational efficiency in application development and testing, migration from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can assist your company to assess and deploy Microsoft Virtual Server.
Small Offices Server Install
Small Offices IT Consulting Firms
Progent provides the services of Microsoft and Cisco-Certified network support experts to show clients economical ways to help companies maximize the value of Microsoft and Cisco technology. For networks that span from remote offices to large corporations, Progent's network consultants can show you how to improve your information system's e-mail architecture, protection, reliability, throughput, and IT administration.
Project Planning Engineers
Technology Professional Project Management
For advanced project management assistance, Progent offers access to veteran IT professionals with years of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise clients adhere to best practices to ensure that strategic projects are completed on time and on budget.
Network Training
Network One-On-One Training
Progent is committed to information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Mid-size companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Windows 2000 Integration Services
Windows 2000 Network Consulting
Progent's certified Windows 2000 Server consultants can provide computer help and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and support offerings include system design, deployment, project management, local and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Windows and Solaris Remote Troubleshooting
Solaris with Windows Services
Progent can assist you to design and execute an efficient transition from a UNIX-powered IT system to a network based on Windows and suited for supporting Microsoft's powerful office productivity suites, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and application specialists can assist you to preserve your data and minimize business discontinuity by designing an effective migration strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, transition strategy and testing, Exchange migration expertise, data and application porting, and processor and mass storage transition and economization.
SCCM 2016 Hybrid Integration Specialist
On-site Technical Support SCCM 2016 Peer Cache
System Center Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud experts can help you with any facet of planning, installing, operating and troubleshooting a SCCM 2016 solution for local, cloud, or hybrid networks.
Windows 11 Security Network Consulting
Top Microsoft Windows 11 Migration On-site IT Support
Progent's Microsoft-certified Windows 11 consultants can provide a range of services to support Windows 11 such as Microsoft 365 integration, mobile device management and synchronization, at-home workforce connectivity, security and compliance, centralized deployment, and Help Desk Call Center support services.
Technical Support Services Aironet 802.11ax Wireless
Aironet 802.11ac AP Upgrade Support Services
Progent's Cisco CCIE wireless infrastructure experts offer remote or on-premises configuration and troubleshooting support to assist you to plan, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi APs to work with your specific workplace layout, construction, and expected network traffic.
Information Technology Outsourcing Firm Small Business
Small Office IT Consultants Small Business
Progent is a leader in affordably delivering enterprise-class network help to small companies. Progent's achievement in addressing the IT support needs of the chronically underserved small company market is the cumulative result of major technical and operational breakthroughs that have eliminated much of the traditional expenses out of administering network service, added unprecedented technical expertise into the IT service system, and significantly accelerated the repair process.
Herakles/QTS Test Lab Professional
Disaster Recovery Test Lab Consulting Services
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, resolving compatibility issues, and building training environments for new technologies. For Progent clients without sufficient in-house resources to configure effective test environments, the lab cuts capital costs and technical risk while keeping critical IT initiatives on schedule.
Professionals Dynamics GP Software
Microsoft Specialist Great Plains
Microsoft Dynamics GP 2010 accounting is a comprehensive business management and analytics solution that unifies data and operations across your business, interfaces seamlessly with other applications, and brings together workers, clients and suppliers unrestricted by time or place. Designed for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide functionality for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a robust, secure computer and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
UNIX with Windows Consulting Services
UNIX with Windows On-site Support
Progent can assist you to plan and execute a smooth migration from a UNIX-powered information system to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity products, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you preserve your information and reduce productivity disruption by designing an efficient migration plan that protects your existing assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration planning and validation, Exchange migration support, information and application migration, and processor and mass storage migration and consolidation.
Microsoft Firewall Support
IT Consulting ISA 2004 Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience developing ISA Server-based security installations for information systems with multiple sites, mobile users, and mission-critical web applications. Progent's ISA Firewall experts are available to help your small business in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your information protection requirements without overly limiting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Exchange 2007 Edge Server Remote Consulting
Network Consulting Exchange 2007
Progent's expert support team can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design services include expertise with the integration of outside vendor add-ons to Exchange Server 2007 that are best aligned to your business goals.
Catalyst 9100 Series Access Point Technology Consulting
Computer Consulting Catalyst 9115 Access Point
Progent's Cisco Catalyst 9100 Series 802.11ax WAP consultants can provide economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Retail Management System Applications Support
Macola Programming Firm
Besides offering access to Microsoft Dynamics GP specialists, Progent has consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training classes tailored to address your particular requirements. Progent's experts also can show you how to build and maintain a protected, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.
Zero Trust Security Setup and Support
24-7 Duo Identity Verification Online Consulting
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices.
Microsoft Office XP Computer Consultancy Firm
Information Technology Consulting Firms Microsoft Office
Progent's IT outsourcing packages provide affordable network support for small businesses. Whether it involves designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your system, or developing an on-line business solution, outsourcing your IT engineering services can contain expenses and minimize uncertainties, allowing network service budgets to increase in a more moderate and controlled fashion than is feasible by building up a bulky, all-purpose internal IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a secure and robust network architecture for your critical applications based on Microsoft Windows such as Office XP, Microsoft Office 2003, and Office 2000.
Meraki Traffic Shaping Consultant
Award Winning Meraki Wireless Access Point Technical Consultant
Progent's Cisco Meraki wireless AP experts offer remote and on-premises support services to assist organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and manage Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers identical access, performance, security, ease of management and availability for wired and wireless users regardless of their mobility or device.
Computer Consultants MSP360 Backup
MSP360 SQL Backup Network Consultants
Progent's data protection experts can help your company to create, deploy and debug a backup plan based on MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all popular public clouds, and permits businesses to create a backup ecosystem with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss resulting from human miscues, system glitches, ill-intentioned insiders, and external assaults such as ransomware.
MSP360 B2 Backup Storage Computer Engineer
Largest MSP360 Desktop Backup Outsourcing
Progent's data protection experts can help your company to create, deploy and troubleshoot a backup/restore plan based on MSP360 technology. MSP360 offers file/folder or image-based backup/restore for VMs and physical machines, works with all leading public clouds, and allows businesses to create a backup ecosystem with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, computer errors, ill-intentioned insiders, and external attacks such as ransomware. To read more, see ProSight DPS 360 Backup services.
Operations Manager Example Application
Case Studies Microsoft Operations Manager
Before Progent's Microsoft Operations Manager solution, system problems were approached reactively, after workers complained about them. With the help of proactive, computer generated alerts and trend reports sent by MOM, Progent is now able to anticipate server troubles before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers are aware that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class availability, safety and productivity.
24x7 Dynamics GP 2015 Consultancy
Top Rated Development Firms Dynamics GP 2015 Dexterity
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud readiness, supports popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.
Full Service Outsourcing Specialist
Technology Professional Outsourcing Network Help
Progent can provide comprehensive online support for all technical areas associated with small company IT systems and allows you to outsource an array of vital, on-demand support services such as a part-time Chief Information Officer to provide advanced IT design and budgeting skills, a Call Center for help desk services, 24x7 remote monitoring, spam/virus filtering as a managed service, best-practices project management for major projects like site relocations oroperating system upgrades, Cisco-certified consultants for building and maintaining fast and reliable network infrastructure, security engineers to ensure information safety and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software programmers to create, enhance, or troubleshoot mission-critical application programs.
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