Montreal Remote Workforce Connectivity Support Partner
Solution Planning, Implementation, Administration and Call Center Consulting Experts
Expanding your remote workforce may have a significant impact on network infrastructure, security, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Montreal company to select the appropriate technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent offers services that go from on demand expertise for getting you over challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Montreal, Quebec organizations to with any facet of building a high-functioning telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, backup/restore solutions, and streamlined management.
Infrastructure for an At-Home Workforce
Configuring the network infrastructure needed to support a remote work environment can be especially complex if you have to accommodate a mix of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background delivering online support for both legacy as well as modern IT products in virtual office venues enables you to make efficient use of your existing infrastructure and provides you with ready access to expertise for implement necessary updates. Services offered by Progent to help your company to create a productive work-at-home ecosystem include:
- Virtual Private Network technology allows you to establish a safe tunnel for authenticated at-home employees to access IT resources situated at your company data center or in a public cloud. Progent's consultants can help your company to configure and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your telecommuters to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow an at-home worker to view and interact with a data center computer's desktop. This provides IT managers more control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home computer networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent offers top-tier remote support for integrating routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and visitors, are frequently used by at-home employees to access their Internet router for work. This can cause throughput as well as security issues. Progent can assist you to resolve these issues by delivering services like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi access point integration help.
- Internet connectivity solutions affect the performance and availability of connections between telecommuters and the company network. Vital applications may demand redundant Internet access in the event the normal connection fails. Progent offers guidance for identifying Internet service providers, picking sensible service packages, and setting up fault-tolerant Internet access. See Internet access solutions.
IP Voice Integration for Teleworkers
Extending the business PBX environment to include teleworkers is critical to maintaining a productive at-home workforce. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to support telecommuters. Many larger organizations depend on Cisco's current or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to design or maintain a remote VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations optimize their existing Cisco VoIP systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager manages additional mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, visit Cisco Unified CM expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist your company to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate perimeter such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and provide as-needed deployment and troubleshooting services.
Video Conferencing for Teleworkers
A wide range of voice/video conferencing products from major vendors support virtual meetings, video conferencing, chat, and screen sharing for both onsite users and at-home workers. Many organizations use a mix of products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your current conferencing environment and optimize the productivity of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to set up and manage Skype for Business clients to support your remote employees. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference. For details about Progent's consulting services for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include video calling, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist you to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich environment of productivity apps that deliver a consistent user experience for exchanging data and ideas throughout multiple sites and on a wide range of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange since their initial releases and can help your company to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint utilizes web sites to promote collaboration and knowledge sharing by providing policy-driven delivery of data, business processes, and tools for searching through company-wide information silos. SharePoint enables you to create secure web portals that permits remote workforce to view and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit planning and configuration expertise for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers anywhere can share them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables home workers to jointly author files. Revisions created offline are automatically uploaded when you go back online. For details about Progent's support services for OneDrive, visit Onedrive configuration experts.
Cloud Integration Services for Teleworkers
Progent can provide advanced remote support for helping organizations to create, maintain and optimize integrated hybrid network architectures that incorporate internal data centers, telecommuters, branch offices, plus cloud services. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with public cloud connectivity, authentication, and cybersecurity.
Azure is a leading platform for cloud services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure features more than 100 services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to create protected access to Azure for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Microsoft Azure, visit Microsoft Azure consulting services.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity software and cloud services available on a subscription basis. Microsoft applications and services are provided in a selection of plans designed for users ranging from individuals and small offices to large corporations. Progent can provide quick and easy online contact with consultants familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration expertise.
Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed help to guide you past tough IT roadblocks and also offer comprehensive project management outsourcing to make sure your remote workers have easy and safe access to your Exchange Online deployment. To find out Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's leading provider of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can assist your business to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model to make sure your users have a consistent computing experience whether they are working from your headquarters, a remote branch, from home, or on the road. For details about Progent's expertise for Amazon AWS, go to Amazon AWS integration support.
Google Cloud is a popular collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can help you make your critical apps cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline identity management for at-home workers with Google Cloud Identity. Progent's consultants can also help your organization to utilize GCP's management technology to control and track your GCP ecosystem. To learn, refer to Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Teleworkers
A sudden, enterprise-wide transition to a teleworker business model, which might be activated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to track or update the status of their active tickets, enter information, and append screen captures or attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows you to expand your current Call Center staff by splitting responsibilities for Call Center support services seamlessly between your in-house IT support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service is based on a collective support solution based on the leading PSA tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class IT support to your from-home workers, refer to Progent's Call Center augmentation Services.
Security and Compliance for Telecommuters
At-home workers typically utilize their own devices and usually work in a poorly secured physical space. This increases their vulnerability to cyber threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive end-user training, and the development of security policies based on leading practices. Progent's veteran roster of IT security support experts can assist you to plan, implement and maintain an effective cybersecurity solution that guards critical IT resources in environments that incorporate remote workers.
Firewalls enable companies to create a network environment that can be securely accessed by local users as well as by an at-home workforce, mobile users, suppliers, customers, and the public. Modern firewall appliances permit you to assign and control different permissions to different groups of users and to expand your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats become more sophisticated. Progent supports both current and legacy firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, refer to firewall support expertise.
Online Endpoint Security Monitoring makes it easy to track the various devices used by remote workers and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint, monitoring all activity and using advanced AI technology from SentinelOne to detect zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint from the network to contain the threat. Because the ProSight ASM agent is autonomous, endpoints stay secure even when they are disconnected from the Internet. To find out more about ProSight ASM, refer to remote endpoint security monitoring for remote workers.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the exposure of your information system to all types of outside and internal security threats for a network that incorporates an at-home workforce. Progent can run remote, automated cybersecurity inventory scanning for quickly and affordably uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security audit consulting services, which can be provided by security experts with advanced credentials such as CISA, ISSAP, and GIAC, can help you to audit your operations and governance policies and assess your IT architecture to allow you to design top-level security for your an at-home workforce.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key areas to focus on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers saving and restoring vital information in order to avoid data loss and minimize restoration time and effort in case of storage problems due to equipment issues, programming glitches, human mistakes, cyber attack, or other causes. Reliable data protection solutions can be particularly difficult to design and maintain in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for telecommuters must address diverse kinds of personally owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a broad array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that call for a rapid switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist you to create, document and validate a DR/BC strategy that includes the process of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified solution for safeguarding critical information by managing local, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint computers can be user owned or business owned. Network administrators managing the endpoint computers of telecommuters can use Intune to deploy and validate apps on managed devices, push updates and certificates, set up policies for permission to access information and networks, set passwords, create VPN tunnels, control how teleworkers share information, establish threat protection, ensure security compliance, and erase sensitive data from missing, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can assist you to use this platform to manage the devices of your telecommuters, refer to Intune remote device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of devices, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Montreal, Quebec business, call
An index of content::
Internet Access Consultant
ISP Selection Consultant
Progent can provide the cost-effective support of remote Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet connectivity solution matches your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service arrangement. Provisioning can include enhancing existing routers and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Microsoft 365 Android Integration Network Engineer
Microsoft 365 SharePoint Online Integration Network Consultant
Progent can help your business to understand the wealth of subscription options offered with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and manage hybrid solutions that seamlessly combine local and cloud resources.
Risk Mitigation Integration
Remote Troubleshooting Risk Assessment
Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery plan to prepare for an IT system disaster. Progent can help you define a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also show you how to create an affordable, fault-tolerant system solution that takes into account availability issues involving a broad range of infrastructure technologies and procedures.
Setup and Support Data Protection Manager 2016 and Azure Recovery Services
Microsoft Certified Partner Data Protection Manager 2016 and SQL Server On-site Technical Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and easy recovery capabilities for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive backup for critical workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to plan, deploy, manage, and troubleshoot a multi-site backup/restore solution built around SCDPM 2016. Progent can help you to migrate from an older version of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to help you through challenging issues or deliver end-to-end project management or co-management services to help you complete your Data Protection Manager 2016 deployment on schedule and within your budget.
Remote Consulting Hyper-V 2016 Hybrid Cloud
Urgent Windows Server Hyper-V 2016 Support Services
Hyper-V 2016 utilizes key technologies first developed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, expandability, manageability, reliability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot environments to verify the ability of Hyper-V 2016 to run your vital applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and execute a non-disruptive migration plan, educate your IT administration and support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business value.
IT Consulting Group Consultant Rates
Outsourcing Firm Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick fixes so you won't be tempted to permit minor problems to fester.
Windows and Linux Help and Support
Linux, Windows Consultancy
If your office network combines Linux-based products platforms with MS Windows, Progent can show you how to incorporate your servers into a cohesive environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high dependability, enhanced performance, and strong security. Progent's Linux and Windows integration assistance services include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and repair, on-site technical support, and Helpdesk support.
System Pilot Testing Lab Professionals
Consult Disaster Recovery Test Lab
Progent's Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying business continuity strategies, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent clients without sufficient internal resources to configure proper test environments, the lab cuts capital outlay and engineering risk and helps keep vital network projects on schedule.
Cisco and Microsoft Database Programming Online Consulting
Database Application Development Consultant
Progent's certified database consultants can provide businesses of any size remote DBA and programming services for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Office Access. Consulting services available from Progent include installation and integration, database design and programming, management services, replication and synchronization solutions, storage management, tuning, migration, information security, backup/restore options, troubleshooting, and training.
Microsoft Exchange Server Migration Professional
Exchange 2010 Migration Consultant
Progent's Microsoft-certified consulting engineers can assist your organization to assess the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and carry out a smooth migration to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast return on investment by improving your productivity, lowering the expense of equipment and service, streamlining management, and integrating your vital communications technologies.
Videoconferencing Consulting
Polycom RTX Telepresence Services
Progent can provide the services of a certified engineer with expertise integrating technology from the major video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or maintain a telepresence environment that protects your current investment and maximizes the business value of your IT system. Progent can also provide the expertise of infrastructure consultants who can assist companies of all sizes to build and maintain a communications network that delivers the speed, dependability, protection, and expandability required to support your telepresence environment.
Extended Helpdesk Support Services
Computer Consulting Supplemental Service Desk
Progent's Shared Call Center service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Emergency Troubleshooting Wireless
Proxim Online Help
Progent's Wireless Consulting Services offer a fast, economical way for companies of all sizes to configure, manage and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
MySQL Standard Edition Consultant Services
MySQL Standard Edition Consultants
Progent can provide affordable online access to an Oracle MySQL administrator or software programmer and can assist organizations of all sizes to configure and maintain MySQL in a robust network infrastructure that offers advanced performance, scalability, and security. Progent also has experience assisting businesses migrate applications from an Oracle environment to MySQL.
Technology Consulting Services Windows Server 2022 Windows Defender ATP
Windows Server 2022 Secured-core server Technical Consultant
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to design and implement an efficient migration to Windows Server 2022 that features high availability and that is based on a self-hosted deployment architecture or a hybrid model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.
Aironet 3600 Access Point Remote Technical Support
Aironet Wireless Access Point Help and Support
Progent's certified wireless networking consultants can assist businesses of all sizes to plan, implement, administer and repair Cisco Aironet wireless AP solutions to achieve the throughput, coverage, density, expandability, security compliance and manageability needed for seamless access between Wi-Fi and wired networks. Progent can provide efficient online and on-premises consulting services for legacy and new-generation 802.11ac Aironet APs and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
Google GCP Cloud integration Consultant
Google Cloud VM Technology Professional
Progent can provide affordable online and on-premises consulting to assist organizations of any size to move all or part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's cutting edge machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Support and Integration 9800 Series wireless controller
9800-40 wireless controller Consultant
Cisco's Catalyst wireless controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the impact of RF congestion, improving wireless uptime with fast auto-failover, and strengthening security by detecting cyber threats and analyzing network traffic based on user class and locale. Progent can help you to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can help you to maintain and debug your current Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.
ransomware defense audit Services
After Hours Snatch ransomware protection and recovery Consultants
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to defend against ransomware or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup environment that minimizes your vulnerability to a ransomware attack and meets your company's requirements.
Call Desk for at Home Workforce Network Consultant
Call Desk for Remote Workers Network Consultant
Progent has two decades of background helping small and medium-size businesses to design, deploy, optimize, administer, and debug computer networks that support a remote workforce.
Remote Workers Helpdesk Services Configuration
At Home Employees Helpdesk Services Consulting
Progent offers small and medium-size businesses supplemental or comprehensive Help Desk support services for an offsite workforce.
IT Consulting Exchange 2000 Server
Exchange 2000 Upgrade Migration Consultant
Progent is among the most expert information technology consulting firms for integrating e-mail systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive all the benefits of Exchange 2000 for common situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
Meraki Outdoor APs Professionals
Meraki Wi-Fi AP Online Help
Progent's Meraki Wi-Fi AP consultants provide remote and onsite support to assist businesses of all sizes to plan, install, manage, expand or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and manage Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that delivers the same access, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their location or computing device.
Development Firms Project 2010
Training Microsoft Project Workflow
Progent's Microsoft-certified engineers offer in-depth expertise in implementing, managing and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote support services following industry best practices to assist organizations of any size to receive all the benefits of this powerful project management solution. Consulting support offered by Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.
24-7 Windows 2000 Online Troubleshooting
Windows Server 2000 Upgrade Consultants
Progent's certified Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2K Servers and can simplify system management, offer technical support and troubleshooting, and strengthen security. Progent can also help you design, justify, and implement a plan to upgrade from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in setting up test programs to eliminate the technical risk associated with moving to Windows Server 2003 by identifying possible hardware and software compatibility problems.
Unified Attendant Console Troubleshooting
Unified CM and Exchange Online Remote Consulting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, acts as the core of Cisco's collaboration platform. Cisco Unified Communications Manager and Unified CM Express provide a borderless IP-PBX by integrating with unified messaging apps such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified consultants offer effective and affordable remote and on-premises support to assist organizations of any size to create and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum productivity. Progent's consultants can assist with any aspect of Unified Communications Manager support and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
CCDP Expert Certified VPN Online Support
Remote Technical Support Remote Access
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized business deploy and maintain Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and provide the flexibility to expand with your growing business requirements. Progent's Cisco-Premier network experts are familiar with Cisco's complete family of products aimed at preventing data pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco technology to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central client access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Offsite Employees Security Network Consulting
Work at Home Endpoint Security Technology Consulting Services
Progent can help small and mid-size businesses to configure endpoint device security protection systems and provide mitigation expertise required for teleworkers.
SQL Server 2016 Reporting Services On-site Support
SQL Server 2016 Migration Computer Consultants
SQL Server 2016 offers significant improvements in speed, capacity, data security, availability, BOYD support, and integrated analytics and reporting. New features include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Jason support, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to help organizations of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Computer Consultancy Firms Kentucky
CISM Security Security On-site Technical Support Oregon
Progent's Technical Response Center provides low-cost nationwide extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide 24x7 telephone support and online direct computer connection to isolate and resolve technical problems rapidly and economically.
Ubiquiti AP Services
Top Ubiquiti UniFi WLAN Engineers
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and managed switches. UniFi devices running throughout multiple venues with thousands of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can help your organization to determine the benefits of Ubiquiti's UniFi technology for your environment and help you to design, install, administer, and maintain your UniFi solution.
Microsoft Certified Expert Enterprise Active Directory Consulting Services
Colocation Professionals
For large businesses, Progent can leverage in-house network support groups by offering extensive background in supporting key Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can perform as a transparent nearby supplement of corporate network management. Progent's enterprise consulting services include company-wide security, online branch office support, system design, Sarbanes Oxley compliance, project management, and world-class support for multiple location network environments based on Enterprise Windows 2003. Progent can offer field engineers and technicians to help with a campus relocation or branch move, or a network architect to help with building or utilizing an Internet Data Center or Hosting Facility.
CISM Security Security Immediate IT Staff Augmentation Services Computer Consulting
Urgent On Demand Staff Augmentation Services Specialists
Progent's temporary IT staffing services allow you to respond to sudden increases in demand for IT professionals without dealing with the expense and hassle that come with vetting and hiring experienced technical workers and without increasing your full-time head count.
Microsoft 365 AD Connect Consulting Services
Remote Technical Support Microsoft 365 and Apple iOS
Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 and local Exchange systems. This allows you to have specific mailboxes hosted on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.
24-7 Telecommuter Job Cisco Consultant
Cisco Engineers Work From Home Job
If you are a network consultant with system support experience, teaming with Progent and assisting Progent's clients will enhance your skills via interaction with Progent's team of mutually supportive, high-output consultants. Progent's commitment to offering IT consulting and technical help to small businesses will offer you the opportunity to work in depth with business leaders and contribute significantly to the success of exciting organizations. Also, Progent's virtual office network offers state-of-the-art tools for off-site support and wireless connectivity to help you to come up with fast solutions when you troubleshoot mission-critical problems.
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