Montreal Work from Home Employees Configuration Support
Solution Design, Configuration, Management and Troubleshooting Consulting Experts
Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Montreal organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent can provide support services that go from as-needed guidance for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent can help Montreal, Quebec companies to with any facet of creating a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.
Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed for an at-home workforce can be especially challenging if you have to manage a combination of personal equipment such as PCs and laptops, routers, and Wi-Fi appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote support for both legacy as well as modern technologies in virtual office venues allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making essential updates. Support services offered by Progent to help you to implement a productive work-at-home infrastructure include:
- Virtual Private Network connectivity allows you to create a secure connection for authorized remote workers to access IT resources situated at your company data center or in the cloud. Progent's consultants can assist your company to configure and manage VPN connections between your teleworkers and your various network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's popular AnyConnect software to provide secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a remote computer's desktop. This technology gives network managers significant control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewall services. Progent can provide top-tier online consulting for integrating routers from a variety of manufacturers. See router configuration support from Cisco-certified experts.
- Home Wireless networks, typically shared by an entire household and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause throughput as well as cybersecurity issues. Progent can assist businesses to resolve these problems by delivering services like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti wireless access point setup assistance.
- Internet connectivity methods impact the speed and availability of connections between at-home workers and the corporate data center. Business-critical applications might require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for picking ISPs, picking appropriate bandwidth and data volume packages, and integrating high-availability Internet access. See Internet access integration services.
IP Voice Integration for Remote Workers
Extending the business PBX system to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-based VoIP platforms are used by small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter IP voice environment that delivers the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help organizations tune their current Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media software deployed throughout the network. CUCM manages additional combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's CUCM expertise, refer to CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To learn about Progent's support services for CallManager and Cisco's other older VoIP platforms, see Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network architecture to work with these VoIP solutions and provide on-demand configuration and troubleshooting services.
Voice/Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat sessions, and content sharing for both onsite workers and at-home workers. Many companies use multiple products to accommodate their different partners and clients. Progent's communications experts can assist you to maintain your current voice/video conferencing ecosystem and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to configure and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's support expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and content with capabilities that include IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's consulting services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help you to tune your network infrastructure to run them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful ecosystem of applications that deliver a consistent user interface for sharing information throughout a corporate network and on a wide range of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their original publication and can help your company to tune these flagship collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint utilizes web entities to enable collaboration and knowledge sharing by offering policy-based access to content, business processes, and tools for looking through company-wide business data. SharePoint allows you to build secure portals that allows remote workers to see and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint consulting services, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and colleagues anywhere can access them safely through a browser. Included with Office and Microsoft 365, OneDrive enables at-home workers to jointly author files. Revisions made offline are automatically uploaded when you go back online. For information about Progent's support services for OneDrive, go to Microsoft Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide affordable remote support for helping organizations to build, maintain and optimize cohesive network models that combine physical data centers, at-home workers, branches, and cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, authentication, and cybersecurity.
Azure is a popular platform for public cloud services that enables you to utilize IT infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure for at-home workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, see Azure expertise.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of client productivity software and cloud services offered by subscription. Microsoft applications and services are marketed in a selection of plans intended for customers ranging from individuals and households to major enterprises. Progent offers quick and affordable online contact with experts knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the various subscription bundles available for Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.
Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to run smoothly with local deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange experts are available for as-needed assistance to guide you through tough technical bottlenecks and also offer comprehensive project management outsourcing to ensure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's leading source of cloud services. Progent offers rapid and economical online access to cloud integration experts who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to build a high-availability network model so your users have a consistent computing environment whether they are working from your main office, a remote branch, from home, or on the road. To learn about Progent's support services for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform (GCP) is a leading collection of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can assist your organization to set up virtual machines on Google Cloud Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline identity control for teleworkers with GCP Cloud Identity. Progent's experts can also help your organization to utilize GCP's unified management technology to administer and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration services.
Help Desk Call Center Services for Teleworkers
An emergency, enterprise-wide switchover to a telecommuter business model, which might be motivated by an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center by using Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive team of online technical support specialists along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or update their active trouble tickets, enter information, and upload screenshots or attachments. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables you to supplement your existing Support Desk organization by sharing delivery of Support Desk support seamlessly between your in-house IT support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Center Supplementation Services can enable your business to provide world-class desktop support to your telecommuters, go to Progent's Support Desk supplementation Services.
Security and Compliance for Telecommuters
At-home workers commonly use their personal equipment and work in a physically unsecured area. This increases their exposure to cyber threats and calls for judicious use of firewalls, remote monitoring, and the enforcement of security policies that adhere to best practices. Progent's seasoned roster of certified cybersecurity experts can help your organization to design, deploy and manage a modern security solution that guards critical data in IT networks that include remote workers.
Firewalls enable companies to build a network environment that can be safely utilized by local users as well as by teleworkers, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall appliances permit you to configure and control different permissions to various groups of users and to expand your IT network and modify your security profile as your business evolves and as cyber threats become more sophisticated. Progent works with both new and legacy firewall devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support expertise, visit firewall support services.
Remote Endpoint Security Monitoring makes it possible to track the various computers used by at-home workers and either block or spot and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, watching all activity and utilizing advanced AI technology to identify new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the impacted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even if they are offline. For details about ProSight Active Security Monitoring, go to remote endpoint monitoring for remote workers.
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for teleworkers.
Security Audits can evaluate the exposure of your information system to all types of external and internal security attacks for a network that incorporates telecommuters. Progent can run online, automated security inventory scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by network security experts with advanced certifications including CISA, ISSAP, and GIAC, can assist your business to evaluate your procedures and governance policies and review your WAN architecture to allow you to implement the highest level of protection for your teleworkers.
Data Protection Solutions for Teleworkers
Data Protection involves saving and restoring vital data in order to prevent data loss and reduce restoration time and effort in the event of storage system problems resulting from equipment issues, programming hiccups, operator error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must address multiple kinds of user-owned endpoint devices. Progent can provide quick online access to experts familiar with a broad array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning specialists can help you to develop, document and test a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager offers a centralized solution for safeguarding critical information by controlling onsite, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate applications on devices, push patches and certificates, set up policies for accessing information and networks, set passwords, create VPN connections, control how home-based workers share data, establish threat defense, verify compliance, and delete sensitive information from missing, stolen or deactivated devices. Microsoft Intune runs with iOS, Android, Windows, and macOS endpoints. To find out about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, see Intune teleworker device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery technology for authorization control, app management, and configuration management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a perpetual license. Top features of VMware Workspace ONE include rapid remote deployment of out-of-the-box notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Expertise
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An index of content::
Solaris with Windows Engineers
Support and Integration Windows and Solaris
If your business runs a UNIX or Linux environment or a multi-OS network, Progent's CISA and CISM-certified security specialists can help your whole organization in a wide array of security topics including security management procedures, security design and strategies, access control products and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and international standards of performance that information security professionals are required to possess. These accreditations provide IT management the confidence that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to deliver world-class security support and consulting help.
Consulting SCCM 2016 and Windows 10
SCCM 2016 Reporting Online Help
System Center Configuration Manager 2016 automates software deployment across multiple sites, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows safe self service, and delivers a common point of control for administering multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can help businesses of any size with any facet of designing, installing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Consult Skype for Business and iPhone
Top Skype for Business Front End Pool Pairing Consulting Services
Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications consultants offer online and onsite support services to assist you to maintain and repair your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist you to plan and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Accounting System Development Company
Contract Programmer Great Plains Software
For custom application creation, Progent can provide programming experts to write line-of-business software in areas such as eCommerce, web development, Microsoft Business Solutions products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Internet Information Services to create custom eCommerce applications based on Microsoft ASP.NET. Also, Progent offers expertise in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Consult Microsoft Azure integration
Immediate Microsoft Azure hybrid cloud solutions Consulting
Progent can assist companies of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.
24/7 ProSight Virtual Server Private Cloud Hosting Technology Professional
24 Hour ProSight VM Hosting Consultant
Progent's ProSight Virtual Hosting service offers advanced virtualization architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting team to provide small and midsize companies with a complete information technology outsourcing alternative that improves network dependability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical business application servers hosted in a secure and reliable data center on a high-performance, non-stop virtual machine configured and supported by Progent's network service experts.
Microsoft Small Business Server Technology Professional
Microsoft SBS Premium Add-on Network Engineer
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET components included with Small Business Server calls for an IT consultant with hands-on expertise and extensive knowledge in designing and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience assures you success in installing, managing, and troubleshooting IT environments powered by the Microsoft SBS line of servers and applications.
Biggest Exchange 2007 Server Consulting Services
Microsoft Exchange Help and Support
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2007 support, repair, and consulting services include assistance with the integration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business needs.
wi-fi controller Professional
wireless controller Online Support Services
Cisco's Catalyst line of wireless controllers streamline the administration of wireless LANs by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by detecting cyber threats and analyzing network traffic based on user type and location. Progent can help your business to deploy Cisco Wi-Fi controllers to manage wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller solutions.
Power BI and SSRS Design
Power BI Mobile Apps Design
Progent's Power BI consultants can assist you to plan, deploy, maintain, enhance or troubleshoot your Power BI business analytics solution. Progent can also help you to prepare your source data for Power BI visualizations. Progent can help you implement and manage a local, cloud, or hybrid environment to run Power BI.
Microsoft Teams firewall Consulting
Microsoft Teams Migration Remote Troubleshooting
Progent can assist you to design an upgrade to Teams from Skype for Business and configure, manage, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Immediate Microsoft 365 Project Developer Firm
Training Professional Microsoft Project Workflow
Progent's Microsoft consultants can provide advanced support in deploying, managing and debugging any edition of Project, Project Server, and Project Online and can deliver a wide variety of cost-effective online consulting services following industry best practices to help organizations of all sizes to get all the advantages of this powerful project management solution. Consulting support offered by Progent include system design, software configuration and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and customized webinar training.
SharePoint 2016 Information Rights Management Integration
SharePoint 2016 Taxonomy Remote Troubleshooting
Progent's Microsoft-certified SharePoint consultants offer economical remote and on-premises expertise, application development, and troubleshooting services for businesses of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Award Winning Online Support Server Virtualization
Server Virtualization Professional
Server proliferation wreaks havoc on IT budgets and management resources. Server reduction through a virtual infrastructure offers lower total cost of ownership of servers and faster return on investment, more efficient use of servers, streamlined operations, increased network availability, and easier management. Typical usage scenarios for virtual machines are hardware consolidation, low-cost hosts for line-of-business legacy applications based on obsolete operating systems, and affordable isolation of program development or evaluation systems from on-line systems.
Microsoft Certified Expert Network Consultants Forefront TMG Firewall
Forefront TMG 2010 Professional
Forefront TMG 2010 is based on the proven security capabilities of Microsoft ISA Server 2006 and provides a centrally administered web gateway that delivers a single-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft engineers can assist you to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also assist you to migrate smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Cisco ASA Configuration Computer Consultant
Cisco Firewall Integration Remote Consulting
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Network Consultants Fortinet 30 Series Firewalls
Fortinet Firewall IPS Integration Services
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet firewall consultants can assist you to configure your Fortinet FortiGate security appliances to protect your IT resources at the enterprise perimeter, within the data center core, at branch locations, and in the cloud.
Catalyst 6500 Switch Specialists
Catalyst 2940 Switch Consulting
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to realize all the advantages of adding intelligence to their networks. Cisco's switching technology allows you to enable features to make your network infrastructure sufficiently available to handle real-time needs, scalable to support future growth, secure enough to guard confidential data, and capable of differentiating and controlling traffic flows to streamline system operations. Progent's Cisco certified consultants can help you select and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's certified security consultants can help you create a comprehensive protection plan and configure Cisco switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.
Call Center Sharing Remote Troubleshooting
Shared Help Desk Remote Troubleshooting
Progent offers three basic types of Help Desk support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts gives your clients easy access to a dependable support group with extensive experience providing phone support and online repair for IT systems powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a solid contributor to company productivity. Progent's goal is to resolve rather than merely report problems.
Excel 2016 Outsourcing Companies
Information Technology Consulting Firm Excel Slicers
Progent's certified Microsoft Office and Microsoft 365 consultants can help businesses of any size to integrate Office desktop and Microsoft 365 apps including Office Excel, Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that provides quick return on investment and promotes improved business results. Progent can help your company to interface Microsoft Office or Microsoft 365 applications with each other and with other key Microsoft platforms such as SharePoint, Exchange Server and SQL Server running on-premises or in the cloud. Progent can also help you to fix compatibility problems with various versions of Microsoft Office desktop and can provide customized online instruction to individual users or teams.
Cisco Virtual Private Network Troubleshooting
VPN Remote Support Services
Cisco's security and remote connectivity solutions for small to medium sized businesses offer a full array of easy-to-administer security products to help you protect your entire information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, and other Cisco protection technologies that align best with your corporate objectives.
Windows Server 2012R2 Active Directory Specialists
Windows Server 2012R2 Configuration Manager Consultant Services
Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security plan, streamline IT management, help with application development, and generate and test a DR/BC plan.
Citrix for Hyper-V Professionals
Citrix for Hyper-V Technology Professional
Progent's Citrix consultants can help your organization to assess the potential business benefits of the various editions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools in your Hyper-V network, and show you how you can use Citrix Essentials to enhance the performance, availability, flexibility, and fault tolerance of your virtualized network while reducing the cost of resources and support and simplifying administrative tasks.
Integration Consultant Microsoft Solutions Framework Project Methodology
Project Methodology Implementation Services
When conducting consulting projects for enterprise customers, Progent follows a phased approach driven by specified milestones so as to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All phases are documented to make available a comprehensive description of technical services delivered and to assist in ongoing system support.
Lync Server 2013 dial plans Professionals
24/7/365 Microsoft Certified Partner Lync Server 2013 Web Apps Server Consulting Services
Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both IP-based and public switched telephone network (PSTN) telephony. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management via integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's Microsoft-certified unified communications consultants offer remote and onsite support services to help your company to manage and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.
Immediate ProSight Virtual Hosting Consultants
Private Cloud Solutions Consulting Services
Progent's ProSight Virtual hosting services provide small and midsize companies a variety of benefits such as reduced capital costs, reductions in operational costs, improved management focus, enterprise-class protection, enhanced availability, and regulatory compliance.
SharePoint Server 2019 Migration Online Support
SharePoint 2019 and Windows Server Remote Consulting
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite consulting expertise, application development, and troubleshooting services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based resources into a seamless intranet system.
Support Services Windows PC Simulation on Apple macOS
24-7 Windows PC Simulation on Mac Remote Consulting
For businesses with a mix of Mac and Microsoft Windows desktops, there exist two popular alternatives for using Windows-only applications on macOS or OS X: an external connection to a physical Windows computer or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Windows applications and share system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so that you are able to use Windows software directly. Progent's macOS and Mac OS X technology support experts can help your company to manage these products for using Windows applications on your Macs and can also help your company to evaluate and install third-party solutions for Windows PC simulation.
Microsoft Exchange 2007 Consultant
Onsite Technical Support Microsoft Exchange
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange Server 2007.
Consulting Services Egregor ransomware recovery
Consultancy ransomware removal and recovery
Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and guard your IT environment, help with negotiating a settlement with a hacker, and restore a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Cisco PIX to ASA upgrade Remote Support Services
IT Consulting ASA Firewall with Firepower
Progent’s experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home businesses to scalable enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, performance, and high reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security holes.
Microsoft 365 integration with on-premises environments Configuration
24 Hour Microsoft 365 Gmail migration Outsourcing
Microsoft allows you to create seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online, Exchange Online} solution. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and within budget.
64-bit Migration Consultants
Microsoft and Cisco 64-bit Migration Consult
Progent’s Microsoft-premier engineers can help you to enhance your workstations from 32 bits to 64 bits. Progent can help your company to calculate the risks and advantages of upgrading to 64-bit PC desktop computing, design an efficient upgrade process that reduces operational disruptions, and offer economical, expert online help to aid your company to install 64-bit PC desktop software and application programs on your existing hardware.
MSP360 Desktop Backup Information Technology Consulting
MSP360 GSuite Backup Remote Technical Support
Progent's data protection experts can help you to create, deploy and troubleshoot a backup solution built around MSP360 software. MSP360 enables file/folder or image backup/restore for virtual machines and physical machines, works with all popular public clouds, and allows you to build a data protection ecosystem with a low Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss caused by human mistakes, system errors, ill-intentioned users, and external attacks like ransomware.
Microsoft Exchange Server 2003 Upgrade Computer Engineer
Top Quality Exchange 2003 Server Upgrade Consulting
Progent's Microsoft Premier professionals offer world-class consulting for corporate-wide implementations of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange Server 2007 installations or upgrades and can provide local personnel to assist enterprises with deployments of Microsoft Exchange in the or any region served by Progent's engineers.
Network Performance Troubleshooting Consultant
Network Troubleshooting Professionals
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems.
Altaro VM Backup Live Backup Specialists
Altaro VM Backup and VMware IT Consultant
Altaro VM Backup offers small and mid-size businesses a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your exposure to data loss, military-grade encryption, granular recovery capability for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a wide array of consulting services to help you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.
Web Apps for Mac Technical Consultant
Visual Basic for Applications for Mac Technical Support
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can help you configure Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered platforms so that Mac users can access the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for networks that combine Apple Macintosh with Windows computers with extensive resource sharing, or networks which carefully restrict sharing between Apple Mac and Windows systems.
Online Technical Support Forefront TMG Firewall
Support and Help Microsoft Forefront TMG 2010
Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that delivers a one-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting capabilities, allows custom reports powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut costs and enhance recoverability. Progent's Microsoft consultants can help you to design and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from ISA Server.
Barracuda Backup and vCenter Support Outsourcing
Computer Consultant Barracuda Backup Appliance
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist your business to design, integrate, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology.
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