Newark Teleworkers Connectivity Support and Consulting
Solution Design, Setup, Management and Troubleshooting Consulting Experts
Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Newark company to select the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent can provide services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Newark, New Jersey companies to with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure needed to support a remote work environment can be especially challenging if you must manage a combination of personal hardware like PCs and laptops, Internet routers, and wireless appliances from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's background providing remote support for both legacy and modern technologies in remote office solutions allows you to make efficient use of your available infrastructure and offers ready access to expertise for making necessary updates. Support services offered by Progent to help your company to create a productive work-at-home ecosystem include:
- VPN technology allows you to create a safe connection for authenticated remote workers to use IT assets situated at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN connections between your at-home workforce and your key network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your at-home workers to set up Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide selection of devices such as Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to see and use a data center PC's desktop. This technology provides IT managers substantial control over the computing environment of telecommuters and offers them a familiar work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers connect home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent offers expert online support for setting up routers from a range of vendors. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can cause throughput and cybersecurity problems. Progent can help you to resolve these issues by delivering expertise like Cisco Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti Unifi wireless access point setup assistance.
- Internet access methods impact the speed and reliability of connections between at-home workers and the company data center. Business-critical applications might require redundant Internet access in the event the primary connection fails. Progent offers expertise for picking ISPs, selecting appropriate service offerings, and setting up high-availability Internet connections. See Internet connectivity integration services.
IP Voice Solutions for Remote Workers
Extending the corporate PBX environment to accommodate remote users is critical to maintaining an effective at-home workforce. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or legacy platforms for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that provides the flexibility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices such as IP phones, media processing products, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages other mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consultants.
- CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can help your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see CallManager consulting.
- Cisco IP Gateways enable integration with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN infrastructure to work with these solutions and provide on-demand integration and troubleshooting expertise.
Voice/Video Conferencing for At-Home Workers
A broad range of voice/video conferencing products from leading vendors support virtual discussions, video conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many companies use multiple products to meet the needs of their different partners and customers. Progent's communications experts can assist you to manage your existing conferencing environment and enhance the engagement of your remote employees.
- Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's group video calling platform for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video sessions. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. For details about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help you to tune your network architecture to host them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office suites, providing a rich environment of applications that create a cohesive user interface for exchanging information throughout a corporate network and on a broad range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their initial publication and can help your company to tune these flagship collaboration platforms to maximize the productivity of your remote workers.
SharePoint utilizes web entities to promote collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint permits you to build protected portals that enables at-home workforce to view and edit consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, see planning and configuration expertise for Exchange.
OneDrive is Microsoft’s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can retrieve them securely through a web browser. Provided with Microsoft 365, OneDrive enables remote workers to jointly author files. Edits created offline are synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration consulting.
Cloud Integration for Remote Workers
Progent offers affordable online assistance for helping organizations to build, manage and repair cohesive network models that incorporate internal data centers, teleworkers, branch offices, and public cloud services. Progent can provide expertise for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a popular family of public cloud services that enables you to utilize IT infrastructure, servers, and key apps hosted on Microsoft's extensive cloud. Microsoft Azure offers more than 100 services services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design backup and restore systems with Azure Backup. Progent can also show you how to establish secure access to Azure for telecommuters by setting up and debugging firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Azure, go to Azure expertise.
Office 365, rebranded Microsoft 365, is Microsoft's popular family of business productivity software and cloud services available by subscription. Office applications and services are marketed in a selection of plans intended for customers ranging from students and small offices to major enterprises. Progent can provide quick and affordable remote contact with experts familiar with Office 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the numerous subscription bundles offered with Office 365 and configure 365 applications for your telecommuters to achieve top business value. For details about Progent's consulting services for Microsoft Office 365, refer to Office 365 consulting services.
Exchange Online is one of the most widely used applications in the Microsoft 365 product product suite. Office 365 Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to run smoothly with local Exchange environments, allowing you to build hybrid networks. Progent's Exchange experts are available for as-needed help to get you past tough IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your remote workers have convenient and secure access to your Office 365 Exchange Online environment. To find out Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the industry's biggest provider of cloud services. Progent offers rapid and affordable online access to cloud connectivity consultants who can assist your business to plan, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration services.
Google Cloud is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your current IT assets with the Google Cloud, and Progent's database consultants can show you how to make your mission-critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist your organization to deploy VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's unified management tools to administer and monitor your Google Cloud ecosystem. For details, refer to Google Cloud Platform integration services.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's extensive team of remote technical support specialists along with enterprise-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or update their active tickets, add details, and append screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows your company to augment your current Call Center staff by sharing delivery of Call Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support model utilizing the leading PSA platform for handling service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, refer to Progent's Call Desk supplementation Services.
Cybersecurity for At-Home Workers
Remote workers often use their personal equipment and work in a physically unsecured environment. This worsens their exposure to cyber threats and calls for careful deployment of security appliances, remote monitoring, and the enforcement of policies in compliance with leading practices. Progent's seasoned roster of certified cybersecurity experts can assist you to plan, implement and administer a compliant security solution that guards critical information in IT networks that incorporate an at-home workforce.
Firewalls enable you to build a network that can be securely accessed by on-premises users as well as by telecommuters, mobile users, suppliers, customers, and other stakeholders. Next-generation firewall appliances allow you to configure and manage different access rights to various groups of users and to expand your network and adjust your security as your business evolves and as cyber threats become more complex. Progent works with both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration expertise, see firewall support expertise.
Remote Endpoint Monitoring makes it easy to track the disparate computers utilized by an at-home workforce and either block or identify and mitigate modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each protected endpoint device, watching all activity and utilizing advanced machine learning and full execution context to detect new threats on arrival. When a cyberattack is spotted, ProSight Active Security Monitoring instantly isolates the infected endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints remain secure even when they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, see remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are asked to confirm your identity via a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the vulnerability of your network to all classes of external and local security threats for an environment that incorporates an at-home workforce. Progent can deploy remote, automated security analysis scanning for quickly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's endpoint security audit experts, which can be provided by network security professionals with top credentials including CISM, CISSP, and GIAC, can assist you to evaluate your procedures and policies and review your network architecture to enable you to design top-level protection for your at-home workers.
Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and restoring vital data so as to avoid data loss and reduce recovery time and effort in case of storage problems due to equipment breakdowns, software hiccups, user mistakes, malware, or any other reason. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for at-home workers must cover multiple kinds of personally owned endpoint devices. Progent offers fast remote access to experts knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and includes granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies often envision circumstances that require a temporary switch to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can assist your company to develop, document and validate a DR/BC strategy that addresses the logistics of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized platform for protecting corporate information by managing local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and applications. Remote endpoint devices can be user owned or business owned. Network admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate applications on managed devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, create VPN tunnels, control how home-based workers share information, set up threat defense, verify security compliance, and wipe corporate information from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To find out about Intune and how Progent can assist you to use this platform to administer the endpoint computers of your at-home workers, refer to Intune teleworker endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that allows network administrators to keep remote endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management plus VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site product through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud products. To learn about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Newark, New Jersey organization, phone
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Ryuk ransomware recovery Consult
ransomware cleanup and restore Professional
Progent's proven ransomware recovery consultants can assist your business to restore an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Windows and Solaris Remote Consulting
Windows, UNIX, Solaris Remote Support
If your company is developing UNIX or Linux software in an environment that has Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your field of strategic expertise without the constant hassle of maintaining your company information system. By using automated server monitoring and by delivering remote and in-person support when your business needs it, Progent offers an affordable way for managing an information network that features high dependability, security, and performance. Progent's developer assistance services feature full-service it outsourcing, virtual infrastructure, online and on-site support and troubleshooting, network monitoring, and Helpdesk services.
SCCM 2007 Device Management Specialists
SCCM 2007 Upgrade Support
Progent's Microsoft-certified consultants can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, enhance security, and boost worker output by ensuring that critical applications stay current, managing licensing, and monitoring usage patterns so you can make informed buying choices. Once your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can help you to prepare for and implement a smooth move to SCCM 2012.
Professionals Dynamics GP/Great Plains Features
Dynamics GP/Great Plains Network Consultant
Progent can help you prepare and execute an efficient move to Dynamics GP/Great Plains so that you preserve your information, improve your protection, modernize your analytics, take complete advantage of Microsoft Office support, and reduce business interruption by creating and executing a sensible migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.
Consultant Slackware Linux
Remote Consulting Red Hat Linux
If you are producing Linux-based software in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of strategic expertise without the constant hassle of managing your business network. By using automated network monitoring and by delivering online and in-person assistance when your business needs it, Progent offers an affordable way for managing an IT network that provides high dependability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature comprehensive it outsourcing, virtual server infrastructure, remote and on-site support and repair, 24x7 monitoring, and Help Desk outsourcing.
Network Consultants Meraki Air Marshal
Support Services Meraki Wave 2 Wi-Fi Access Point
Progent's Meraki wireless access point experts provide online and on-premises support services to help organizations of all sizes to plan, install, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that provides identical connectivity, responsiveness, security, ease of management and availability for wired and Wi-Fi users regardless of their location or computing device.
Microsoft Certified Partner UNIX, Windows Services
UNIX, Windows Consultant
If your business has a UNIX or Linux environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-premier consultants can help your whole organization in a broad array of security topics including security management practices, security design and models, connection control systems and techniques, software development security, operations security, physical security, telecommunications, network and web security, and disaster recovery planning. CISM and ISSAP define the fundamental skills and international standards of performance that information security professionals are expected to possess. These certification give IT management the assurance that those who have earned their CISM or ISSAP certification have demonstrated the experience and knowledge to deliver world-class security support and consulting services.
Remote Support Online Consulting
On-site Support Computer Consulting
For medium-size businesses who need IT support, Progent offers a variety of alternatives such as local help, on-line assistance, off-site Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation services, software programming, and expert consultation. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent offers professional onsite help for fixing network problems quickly and economically.
Specialists Active Directory Cleanup
ProSight Network Asset Report Engineers
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable and more secure Active Directory environment. Both options also provide the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability.
Risk Monitoring Technical Consultant
24-7 Risk Response Configuration
Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery strategy to prepare for an IT network disaster. Progent can help you develop a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized engineers can also help you create an affordable, fault-tolerant system architecture that takes into account reliability issues covering a wide array of network technologies and procedures.
Network Consultant SharePoint Server 2007
SharePoint Portal Server 2007 Specialists
Progent’s Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a central location for your workers or clients to connect to, manage, share and manipulate relevant information, files, and applications and to interact with one another. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect employees, customers, teams and projects with the data they’ve developed in a way that makes data convenient to locate, download and re-use. Progent's SharePoint experts can assist you to support your existing SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Immediate Windows Server 2019 and SQL Server Integration Services
24-7 Windows Server 2019 PowerShell Technical Support Services
Progent's Windows Server 2019 disaster recovery preparedness experts can help your business to plan and deploy a disaster recovery solution based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Online Consulting ASA 5520 Firewall
Cisco ASA 5500 Firewalls Consultants
Progent's CCIE-certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Supplemental Helpdesk Consulting
Supplemental Call Center Technical Consultant
Progent's Network Helpdesk Outsourcing Services for PC desktop support are intended specifically for small businesses who require immediate availability of a Help Desk Call Center with expert telephone support and effective escalation capability but who have to operate within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Applications Recommendation and Integration.
macOS Security Audits Remote Support
Remote Troubleshooting OS X Penetration Testing
Progent's CISM-certified security staff can show you how to protect your Apple Mac environment through professional support offerings such as running security tests, clean up after virus and denial of service attacks, setting up firewalls, implementing safe remote and mobile connectivity, deploying monitoring software for protection against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific objectives of your business network.
Online Support Services Microsoft Windows 7 Migration
Windows 7 Backup and Restore Configuration
Progent's Microsoft certified engineers can provide offsite and on-premises consulting expertise to help you to manage, support, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, backup and restore, online connectivity, mobile device integration, Wi-Fi configuration, and remote network monitoring.
After Hours High Availability Networks Network Consultants
Onsite Technical Support High-Availability Systems
Progent’s fault tolerant system experts provide reliability consulting, disaster recovery planning, system load balancing, non-stop interoffice access, high-availability Internet interface design, high-availability data center services, and other 24x7 networking services to show your organization design a non-stop network for strategic applications. Progent possesses the experience to design economical, fault-tolerant systems by deploying the expanding library of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-site network with a completely redundant Internet interface and efficient system load balancing.
24x7x365 NetApp MetroCluster Disaster Recovery Consultant
Consulting MetroCluster Switch Integration
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably based on leading practices.
Exchange Server 2007 Setup and Support
Microsoft Exchange 2003 Support and Help
Progent's Microsoft-certified consultants have 20 years of experience designing, integrating, and maintaining messaging solutions for companies in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment features security, high uptime, easy access for off-site and wireless users, efficient administrative utilities, and seamless integration with telecommunications. Progent provides consulting and support services for Exchange 2016 Server, Exchange 2013, Exchange 2010, Microsoft Exchange 2007, Exchange 2003, and Exchange 2000. Progent can also help small or mid-size businesses to migrate to Exchange 2016 or MS Exchange 2013.
Top Remote Workforce Information Technology Consulting
Remote Workforce Network Engineer
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Windows Server 2019 with Linux Remote Support Services
Windows Server 2019 Hybrid Configuration Consultants
Progent's Windows Server 2019 disaster recovery planning consultants can help your business to design a DR/BC system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Consulting Services Email Anti-fraud Intelligence
ProSight Email Directory Harvest Protection Consultants
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter.
ransomware preparedness report Technology Professional
Ryuk ransomware protection and recovery Consult
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to block ransomware or recover quickly after a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that minimizes your exposure to a ransomware attack and aligns with your business requirements.
wireless VoIP phone integration Help and Support
wireless VoIP phone and Aironet APs Specialist
Progent's Cisco wireless VoIP phone configuration consultants offer online and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.
Consultants Microsoft LCS Server Instant Messaging
Microsoft LCS Server Instant Messaging Outsourcing
MS Office Communications Server delivers Instant Messaging and presence as part of a scalable, world-class solution featuring advanced protection, transparent integration with other Microsoft software, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Your enterprise can benefit from cost savings and improved operational efficiencies, increased worker productivity, and stronger intellectual property protection with this simple-to-manage, fault-tolerant IM platform. Successful implementations of Office Communications Server require extensive planning and consideration prior to roll out. Progent's Microsoft-certified consultants can deliver the skill needed to deliver all the advantages of Microsoft Office Communications Server throughout your whole organization.
Microsoft ISA Server 2006 Professional
Microsoft ISA Server 2006 Online Technical Support
ISA 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, VPN, and web caching platform for safeguarding the Internet-facing applications of any organization against a wide range of attacks. Progent's Microsoft-certified ISA Server 2006 engineers can show you how to design, rationalize, pilot, install, customize and support the Standard or Enterprise version of ISA Server on your network.
24x7 Online Help Office 365 and iPhones
Biggest Office 365 and iOS Specialists
Microsoft Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and other email infrastructure to lower capital expense and management overhead. You can use Office 365 Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that incorporates both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote technical support to help your small businesses to assess the benefits of Exchange Online, plan a network topology that fits your business needs and budget, implement a non-disruptive migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your management team and users, and deliver as-needed consulting and troubleshooting.
Cisco Certified Meraki Outdoor Wi-Fi Access Point Technology Consulting Services
Meraki MR42 Access Point Network Consulting
Progent's Cisco Meraki wireless AP experts provide online and on-premises support services to help businesses of any size to plan, deploy, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to set up and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that delivers identical connectivity, performance, security, ease of management and availability for wired and wireless users regardless of their location or computing device.
Oracle PL/SQL Developer Firm
Microsoft Access application programming Engineer
Progent’s expert software programmers, relational database designers, and program management consultants can help enterprise clients to carry out development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for high-level planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering relational database architects and programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to integrate SharePoint with other data sources such as Microsoft SQL and Office Excel to build data-driven intranets and portal sites. Progent also can provide expertise with multiple web development tools and can help clients to create, expand, troubleshoot, or migrate web-based applications to take advantage of the latest advances in web technology.
Nagios Integration Services
MRTG for Linux Consultant Services
Nagios and MRTG are useful, free monitoring utilities that operate with Linux and can be deployed to monitor UNIX/Linux networks, Microsoft Windows systems, or multi-platform networks where the Linux OS and MS Windows run side by side. Nagios lets network support engineers to monitor system services such as POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you graph the bandwidth through SNMP-enabled network devices such as servers, routers, and switches. Progent's network monitoring consultants can assist you to use both these programs to streamline and repair your system.
ransomware rebuild Professional
24/7 Services Ryuk ransomware data recovery
Progent's experienced ransomware recovery consultants can assist your business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Java programming Services
Java Development
If you need help writing, improving, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progent’s team of programmers, relational database designers, and software project managers can help ensure you get the job completed on time and within budget. Progent's experienced application programmers offer cost-effective and efficient online help for jobs as small as writing VBA scripts for Excel or as large as developing line-of-business RDBMS applications based on SQL Server ,Oracle, or MySQL.
Microsoft Windows Cluster On-site Support
Fault-tolerant Clustered Servers Remote Technical Support
Progent offers Windows 2003 Cluster Server expertise to help your organization utilize fault-tolerant clustered servers that can provide 24x7 operation. Clustered Windows servers for zero-downtime systems include Microsoft Windows Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how too create fault-tolerant clustered server solutions based on Windows Server Cluster 2003, Progent’s Premier Windows experts ensure that your fault-tolerant server clusters are configured to optimize the strategic value of your IT network.
Network Skills Transfer
Biggest Education Windows
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Mid-size businesses who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Lync Server 2013 security Consultant Services
Lync Server 2013 security Services
Progent's Microsoft consultants can assist you to assess the value of Lync Server 2010 for your business and can help you to design and execute a rollout of Microsoft Lync Server 2010 that unifies the administration of IM and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent's consultant's can in addition assist you to carry out a smooth upgrade to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how to run Lync Server 2010 to enhance the collaborative capabilities of MS Office programs, and provide training and ongoing technical support for Microsoft Lync Server and other Microsoft technologies.
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