Enlarging your telecommuter workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Newark company to pick the right tools and follow best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services that go from on demand expertise for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Newark, New Jersey businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure needed for an at-home work environment can be particularly challenging if you must manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and wireless appliances from different vendors and with a variety of operating systems and firmware releases. Progent's experience providing online support for both legacy and current technologies in remote office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to establish a safe tunnel for authorized remote workers to access IT assets situated at your company datacenter or in a public cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your teleworkers and your key network resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your at-home workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to see and use a remote computer's desktop. This technology gives IT managers significant control over the digital environment of at-home employees and offers remote users a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and support VPN connections, local Wi-Fi connectivity, and firewall services. Progent offers expert remote support for configuring home routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause throughput and security issues. Progent can help you to mitigate these problems by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point setup assistance.
  • Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the company network. Mission-critical applications may require backup Internet connections in the event the normal connection fails. Progent offers expertise for selecting ISPs, choosing sensible bandwidth and data volume offerings, and configuring redundant Internet connections. Refer to Internet connectivity integration services.

IP Voice Solutions for At-Home Workers
Expanding the company phone system to include teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice products are popular with SMBs to support remote users. Many larger organizations rely on Cisco's current or legacy products for VoIP management. Progent can assist organizations of all sizes to plan or tune a remote VoIP environment that provides the flexibility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations optimize their existing Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media apps deployed throughout the network. CUCM manages additional combined media services like messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, visit CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, see CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to work with these solutions and provide as-needed deployment and troubleshooting expertise.

Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from major technology companies support virtual discussions, video conferencing, chat, and screen sharing for both local workers and teleworkers. Many companies use multiple conferencing products to meet the needs of their various partners and clients. Progent can assist you to manage your existing voice/video conferencing environment and optimize the experience of your at-home workforce.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video calling app for iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. To learn more about Progent's consulting expertise for Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include voice/video conferencing, threaded chat, plus file sharing. For details about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and assist your business to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of applications that create a cohesive user experience for exchanging data and ideas across multiple sites and on a broad range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can assist businesses to deploy these flagship collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Integration Experts for At-Home WorkersSharePoint utilizes web sites to allow collaboration and knowledge delivery by offering policy-driven delivery of data, workflow, and utilities for looking through enterprise-wide business data. SharePoint enables you to create protected web portals that enables remote workers to see and edit aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, refer to SharePoint configuration and development expertise.

Exchange Integration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, go to planning and configuration consulting services for Exchange.

Microsoft Onedrive Deployment Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to OneDrive, and co-workers anywhere can retrieve them safely through a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Revisions created offline are uploaded when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide advanced remote assistance for helping organizations to build, manage and troubleshoot integrated hybrid network models that incorporate physical data centers, at-home workers, branch offices, and cloud services. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud access, identity, and security.

Microsoft Azure Integration Services for Remote WorkersAzure is a popular platform for cloud software and services that enables you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure offers more than 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also help you create secure access to Azure for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity software and cloud-based services available on a subscription basis. Office applications and services are provided in a variety of bundles designed for customers ranging from individuals and households to large corporations. Progent can provide fast and easy remote access to experts familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers top business value. For details about Progent's support services for Microsoft 365, go to Microsoft 365 integration services.

Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, allowing you to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional help to guide you past tough IT roadblocks and also offer comprehensive project management outsourcing to ensure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's top provider of cloud services. Progent offers rapid and economical online access to cloud connectivity consultants who can assist your business to plan, deploy, manage, and debug hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture so your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's support services for Amazon AWS, go to Amazon AWS integration services.

Google Cloud Integration for At-Home WorkersGoogle Cloud Platform is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to extend your existing IT resources with the Google Cloud, and Progent's database experts can show you how to make your critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist your business to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage, and streamline access management for at-home workers with Google Cloud Identity services. Progent can also assist your business to utilize GCP's unified management tools to administer and monitor your GCP environment. For information, see Google Cloud Platform integration services.

Help Desk Call Center Services for Remote Workers
A sudden, organization-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote technical support experts combined with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise the status of their active trouble tickets, add details, and append screen captures and relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service allows your business to expand your existing Help Desk organization by splitting responsibilities for Help Desk services seamlessly between your regular IT support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver best-in-class technical support to your from-home workers, refer to Progent's Call Desk augmentation Services.

Security for Telecommuters
Work-from-Home workers typically utilize their own computers and often work in a poorly secured physical space. This increases their susceptibility to malware threats and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the development of policies based on leading practices. Progent's veteran roster of IT security support experts can assist you to plan, configure and maintain an effective security solution that guards critical IT resources in networks that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to build a network that can be safely accessed by local users as well as by an at-home workforce, mobile employees, suppliers, customers, and other stakeholders. Modern firewall devices allow you to configure and manage appropriate access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as network attacks become more complex. Progent works with both new and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support services, see firewall integration and support services.

Remote Security Monitoring and Management for TelecommutersRemote Endpoint Monitoring makes it possible to watch over the disparate devices utilized by teleworkers and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint device, watching all activity and using state-of-the-art AI technology from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for teleworkers.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA Services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are via a device that only you possess and that uses a separate network channel. A wide selection of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and internal security attacks for an environment that incorporates at-home workers. Progent can deploy online, automated security analysis software for quickly and affordably uncovering a wide variety of security holes that can be found over the Internet. Progent's security audit experts, which can be provided by data security professionals with top credentials such as CISA, CISSP, and GIAC, can help your business to audit your procedures and governance policies and assess your network infrastructure to enable you to design the highest level of protection for your at-home workers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver automated testing of your at-home connectivity solution as well as your internal and perimeter networks so you can expose, rank, fix, and verify security vulnerabilities before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure so you can determine your present security posture. Progent's NodeZero experts can also help you to strengthen your network security and can help you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, multi-cloud, remote, and perimeter IT assets. To find out more details about Progent's vulnerability analysis solutions based on on NodeZero's PEN test platform, visit Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about critical areas to concentrate on for protecting a network that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection involves saving and restoring critical information so as to avoid data loss and reduce recovery time in case of storage system failures due to hardware issues, programming hiccups, user error, malware, or any other reason. Dependable data protection solutions can be especially challenging to architect and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.

  • Backup/Restore strategies for an at-home workforce must address diverse kinds of user-owned endpoint devices. Progent offers quick online help from experts knowledgeable about a wide range of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Popular backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate circumstances that call for a rapid changeover to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity specialists can help your company to produce, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified platform for protecting critical data by controlling on-premises, mobile, and home-based endpoints.

Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Remote endpoint computers can be personally owned or business owned. IT administrators managing the endpoint devices of telecommuters can use Intune to deploy and validate applications on devices, push patches and certificates, configure rules for permission to access information and resources, set passwords, establish VPN tunnels, control how telecommuters share information, set up threat defense, verify security compliance, and delete sensitive information from lost, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For information about Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to administer the devices of your telecommuters, see Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a perpetual license. Top features of Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Newark, New Jersey company, phone 1-800-993-9400 or visit Contact Progent.