Enlarging your remote workforce may have a major impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Newark company to select the right tools and follow best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers services ranging from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Newark, New Jersey businesses to succeed with any aspect of building a high-performing work-from-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed to support a remote work environment can be especially complicated if you must accommodate a combination of personal equipment such as desktop computers and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and modern IT products in virtual office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making necessary upgrades. Services offered by Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authorized at-home workers to use IT resources situated at your corporate data center or in the cloud. Progent's consultants can assist you to configure and manage VPN connections between your teleworkers and your various network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect client software for safe VPN connections for a broad range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable an at-home worker to see and use a data center PC's desktop. This technology gives IT managers significant control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent offers expert online support for configuring routers from a range of vendors. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by the whole family and visitors, are frequently used by telecommuters to access their Internet router for work. This can create performance and cybersecurity problems. Progent can assist businesses to mitigate these problems by providing expertise that include Aironet configuration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless access point integration help.
  • Internet access methods affect the speed and reliability of connections between telecommuters and the corporate data center. Business-critical applications may demand redundant Internet access in the event the normal connection breaks. Progent offers expertise for selecting Internet service providers, picking appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet access. See Internet connectivity solutions.

IP Voice Solutions for an At-Home Workforce
Expanding the business PBX system to accommodate telecommuters is vital to maintaining an effective at-home workforce. A broad range of cloud-based VoIP products are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can assist businesses of any size to design or maintain a telecommuter IP voice service that provides the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to assist organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed throughout the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early IP voice products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways provide integration with public telephony networks and with users working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver as-needed configuration and debugging expertise.

Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from major technology companies support online meetings, video conferencing, chat sessions, and content sharing for both local users and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can help you to maintain your current voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help you to configure and maintain Skype for Business client software to support your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for training. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist you to optimize your WAN architecture to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that deliver a consistent user experience for sharing information throughout multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their initial publication and can help businesses to deploy these critical collaboration platforms to optimize the productivity of your at-home workforce.

SharePoint Integration Consultants for Remote WorkersSharePoint utilizes web entities to promote collaboration and information sharing by offering policy-driven delivery of content, business processes, and utilities for looking through company-wide information silos. SharePoint permits you to build protected web portals that permits at-home workers to see and update aggregated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, see SharePoint configuration and development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, see deployment consulting for Microsoft Exchange.

Onedrive Deployment Experts for Remote WorkersOneDrive is MicrosoftÔŅĹs shared cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can store files to OneDrive, and colleagues can share them securely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables home employees to co-edit files. Edits created offline are uploaded when you reconnect to the Internet. For information about Progent's support services for OneDrive, go to Onedrive integration consulting.

Public Cloud Integration for Telecommuters
Progent offers affordable remote support for enabling businesses to create, manage and troubleshoot integrated hybrid network models that include internal data centers, telecommuters, branches, and public cloud services. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud connectivity, identity, and cybersecurity.

Azure Integration for TelecommutersAzure is a leading family of public cloud services that enables you to utilize infrastructure, servers, and key applications hosted on Microsoft's extensive cloud. Azure features over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for remote workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's expertise for Microsoft Azure, see Microsoft Azure consulting.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available on a subscription basis. Microsoft apps and services are provided in a variety of plans intended for customers ranging from students and small offices to large corporations. Progent can provide fast and affordable online contact with consultants knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with local deployments of Exchange, allowing you to create hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to get you past tough IT bottlenecks and also offer comprehensive project management services to ensure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's expertise for Exchange Online, go to Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud market and is the world's top provider of cloud services. Progent offers quick and economical online contact with cloud integration experts who can help your business to plan, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist you to build a high-uptime network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, from home, or on the road. For details about Progent's consulting services for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Platform Integration for TelecommutersGoogle Cloud Platform is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your mission-critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage solution with GCP Storage services, and simplify identity control for remote workers with Google Cloud Identity services. Progent's consultants can also help your business to utilize GCP's management technology to administer and monitor your Google Cloud environment. To find out, go to Google Cloud Platform integration expertise.

Help Desk Support for Remote Workers
An emergency, company-wide transition to a from-home workforce, which might be the result of an epidemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services utilize Progent's nationwide network of online IT support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or edit the status of their current trouble tickets, enter information, and upload screen captures and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to supplement your existing Support Desk staff by splitting delivery of Support Desk support transparently between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Call Center service is based on a collaborative support model utilizing the number one professional services automation tool for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Augmentation Services can help your company to deliver world-class technical support to your from-home workers, refer to Progent's Help Desk Call Center augmentation Services.

Security for Teleworkers
Work-from-Home (WFH) workers commonly use their own computing devices and often work in an unsecured physical area. This increases their susceptibility to cyber threats and calls for careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, intensive user education, and the development of security policies built on leading practices. Progent's veteran team of cybersecurity support consultants can assist you to plan, implement and manage a compliant cybersecurity solution that guards vital information resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely accessed by on-premises users as well as by telecommuters, mobile employees, suppliers, customers, and the public. Modern firewall devices permit you to assign and manage appropriate access rights to different groups of users and to scale your network and modify your security as your company evolves and as cyber threats become increasingly sophisticated. Progent works with both current and older security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall integration expertise, see firewall support expertise.

Remote Endpoint Monitoring and Management Services for TelecommutersRemote Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by an at-home workforce and either reject or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint device, monitoring all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay protected even if they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for Remote WorkersProgent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of outside and local security attacks for an environment that includes teleworkers. Progent can deploy online, automated security inventory scanning for quickly and economically uncovering a wide variety of security holes that can be found over the Internet. Progent's security assessment consulting services, which can be provided by network security professionals with advanced credentials including CISA, ISSAP, and GIAC, can assist your business to evaluate your operations and governance policies and assess your IT infrastructure to allow you to design the highest level of protection for your at-home workers.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to focus on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection involves saving and recovering vital information so as to avoid data loss and reduce restoration time in the event of storage failures resulting from equipment issues, programming hiccups, human error, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to design and manage in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for an at-home workforce must cover diverse kinds of user-owned endpoint devices. Progent can provide quick remote help from experts knowledgeable about a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular restore and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision scenarios that call for a temporary changeover to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can assist your company to produce, document and validate a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager features a unified environment for protecting corporate data by controlling onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Managed endpoint devices can be user owned or company owned. IT administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and authenticate applications on devices, push patches and certificates, set up rules for permission to access information and networks, manage passwords, create VPN tunnels, control how home-based workers share information, establish threat protection, verify security compliance, and erase sensitive data from lost, stolen or decommissioned endpoint devices. Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your telecommuters, refer to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that allows network managers to keep off-premises endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Top capabilities of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter environment for your Newark, New Jersey business, phone 1-800-993-9400 or visit Contact Progent.