Enlarging your telecommuter workforce can have a major impact on IT architecture, security, and company workflows. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Newark company to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can assist Newark, New Jersey companies to with any facet of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Configuring the network infrastructure required to support an at-home work environment can be particularly complex if you must manage a mix of personal equipment such as PCs and laptops, routers, and wireless APs from various manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online support for both outdated and modern IT products in virtual office solutions enables you to make efficient use of your available infrastructure and offers ready access to expertise for making essential upgrades. Services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:
IP Voice Integration for Remote Workers
Extending the corporate phone environment to include remote users is vital to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are used by small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's current or legacy platforms for VoIP solutions. Progent can assist businesses of all sizes to design or tune a telecommuter IP voice environment that provides the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.
Voice/Video Conferencing for Remote Workers
A wide selection of voice/video conferencing platforms from leading vendors support online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and at-home workers. Many companies use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can assist you to maintain your existing voice/video conferencing environment and optimize the engagement of your remote workforce.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich environment of productivity apps that create a cohesive user interface for exchanging data and ideas across multiple sites and on a wide selection of endpoint computers. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can help your company to configure these flagship collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint uses web sites to allow collaboration and information sharing by offering policy-driven delivery of content, workflow, and tools for looking through company-wide information silos. SharePoint permits you to build secure portals that permits at-home workforce to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange expertise, go to planning and configuration consulting services for Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can retrieve them securely via a browser. Provided with Microsoft 365, OneDrive enables at-home employees to jointly author documents. Revisions created offline are automatically synced when you go back online. To learn about Progent's support services for OneDrive, visit Onedrive configuration experts.
Public Cloud Integration Services for Telecommuters
Progent can provide fast and affordable online support for helping organizations to build, manage and troubleshoot cohesive network architectures that incorporate physical data centers, at-home workers, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud access, identity, and cybersecurity.
Azure is a leading platform for public cloud software and services that allows you to utilize IT infrastructure, virtual servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure features more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create protected connections to Azure for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, refer to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services available by subscription. Office applications and services are marketed in a selection of bundles designed for users ranging from individuals and households to major enterprises. Progent offers quick and easy online access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. To learn about Progent's support services for Microsoft Office 365, visit Office 365 consulting expertise.
Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling you to create hybrid networks. Progent's certified Exchange experts are available for as-needed help to guide you past challenging IT roadblocks and can also provide comprehensive project management outsourcing to ensure your at-home workers have easy and secure access to your Office 365 Exchange Online deployment. To learn Progent's support services for Office 365 Exchange Online, refer to Office 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud market and is the world's leading provider of cloud services. Progent offers quick and economical online contact with cloud connectivity consultants who can help your organization to design, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a productive computing environment whether they are working from your main office, a branch office, at home, or on the road. To find out about Progent's expertise for Amazon AWS, see Amazon AWS integration expertise.
Google Cloud Platform is a leading set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your current IT assets with the Google Cloud Platform, and Progent's database experts can help you make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can assist you to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline access control for telecommuters with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's management tools to administer and monitor your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) consulting services.
Help Desk Services for At-Home Workers
A rapid, organization-wide transition to a telecommuter business model, which might be motivated by a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk by using Progent's online Technical Response Center services.
Security and Compliance for Teleworkers
Teleworkers commonly use their own computers and work in a physically unsecured area. This worsens their exposure to cyber attacks and demands careful deployment of firewalls, remote endpoint monitoring, and the creation of policies based on leading practices. Progent's seasoned team of certified cybersecurity professionals can assist your company to design, implement and administer a compliant security solution that safeguards critical information in networks that include remote workers.
Data Protection for Teleworkers
Data Protection involves backing up and recovering vital information in order to avoid data loss and minimize restoration time in case of storage system failures resulting from equipment issues, programming hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical data by controlling onsite, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to deploy and validate apps on devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, establish VPN connections, control how teleworkers share data, establish threat protection, ensure security compliance, and erase sensitive data from lost, stolen or decommissioned devices. Intune runs with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Intune and how Progent can assist you to use this platform to administer the endpoint devices of your at-home workforce, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that allows network administrators to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key capabilities of Workspace ONE include rapid remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Newark, New Jersey organization, phone