Newark At Home Workforce Connectivity Support Partner
Solution Planning, Setup, Management and Help Desk Consulting Services
Expanding your telecommuter workforce may have a major effect on network architecture, security, and corporate processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Newark company to pick the right tools and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from as-needed expertise for getting you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Newark, New Jersey businesses to with any facet of building a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly complex if you must manage a mix of worker-owned hardware like PCs and notebooks, Internet routers, and wireless APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience delivering remote help for both outdated and modern technologies in remote office venues allows you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for making necessary updates. Support services available from Progent to assist your company to create a high-functioning work-at-home infrastructure include:
- VPN connectivity makes it possible to establish a secure tunnel for authenticated at-home employees to use IT resources located at your company datacenter or in a public cloud. Progent can assist you to configure and maintain VPN connections between your teleworkers and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to set up Cisco's popular AnyConnect software to provide safe VPN connections for a wide range of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and interact with a data center PC's desktop. This technology gives IT managers substantial control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and support VPN connections, home Wi-Fi networks, and firewalls. Progent offers top-tier remote support for configuring routers from all major manufacturers. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and guests, are frequently utilized by at-home employees to connect to their router for work. This can cause throughput as well as security issues. Progent can assist you to mitigate these issues by delivering services like Cisco Aironet integration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point integration assistance.
- Internet connectivity solutions affect the speed and availability of connections between at-home workers and the company network. Line-of-business processes may require backup Internet access in case the primary connection fails. Progent offers guidance for selecting Internet service providers, picking appropriate bandwidth and data volume bundles, and configuring high-availability Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the company phone environment to include telecommuters is critical to supporting a productive work-at-home solution. A variety of cloud-centric IP voice products are used by SMBs to support remote users. Many enterprises rely on Cisco's modern or older platforms for VoIP solutions. Progent can assist businesses of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and security required for at-home workers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, refer to Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can assist your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager consulting.
- Cisco IP Gateways enable integration with public telephony networks and with users operating beyond the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to support these VoIP solutions and provide as-needed integration and debugging expertise.
Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing platforms from major vendors enable virtual meetings, video conferencing, chat sessions, and screen/content sharing for both local workers and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can help your organization to maintain your current voice/video conferencing environment and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that enables real-time presence, IM, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's multiuser video calling app for iOS and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for training. To learn more about Progent's support services for Cisco Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with features such as voice/video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Teams and for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to tune your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office suites, offering a powerful ecosystem of applications that create a consistent user interface for sharing data and ideas across multiple sites and on a wide selection of endpoints. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can assist businesses to tune these critical collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web entities to facilitate collaboration and information sharing by offering policy-based access to data, business processes, and tools for searching through enterprise-wide information silos. SharePoint permits you to build secure web portals that enables at-home workers to view and update consolidated corporate intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit integration expertise for Exchange Server.
OneDrive is Microsoft’s shared cloud-based storage service, similar to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Included with Microsoft 365, OneDrive enables home employees to co-edit files. Revisions made offline are synced when you go back online. To learn about Progent's support services for OneDrive, refer to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent can provide advanced online support for helping businesses to create, manage and repair integrated hybrid network models that combine physical data centers, telecommuters, branch offices, and public cloud resources. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with cloud access, identity, and security.
Azure is a leading platform for cloud software and services that allows you to utilize infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also help you establish protected access to Azure for telecommuters by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting services for Azure, go to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing suite of client productivity software and cloud services offered by subscription. Office apps and services are provided in a selection of plans designed for customers ranging from individuals and small offices to major corporations. Progent offers quick and easy online contact with experts knowledgeable about Office 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the various subscription bundles offered with Office 365 and configure 365 applications for your telecommuters to achieve top business value. To find out about Progent's consulting expertise for Microsoft Office 365, refer to Microsoft Office 365 integration expertise.
Office 365 Exchange Online is one of the most popular cloud-based applications in the Office 365 product product suite. Microsoft 365 Exchange Online provides the benefits of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid cloud/onsite networks. Progent's Exchange consultants can provide occasional assistance to get you past tough technical roadblocks and also offer end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Exchange Online, refer to Office 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent offers quick and economical online contact with cloud connectivity experts who can assist your organization to plan, implement, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a remote branch, from home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your critical applications cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent can help your organization to set up virtual machines on GCP Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline access management for remote workers with GCP Cloud Identity. Progent's consultants can also help your business to utilize GCP's management tools to administer and monitor your Google Cloud ecosystem. For details, visit Google Cloud Platform (GCP) consulting support.
Help Desk Call Center Support for Remote Workers
A sudden, organization-wide transition to a telecommuter business model, which might be activated by a pandemic or as a component of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their current trouble tickets, add information, and upload screen captures and relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Augmentation Service allows you to supplement your current Help Desk Call Center organization by splitting delivery of Call Center services seamlessly between your in-house IT support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service is based on a collective support solution based on the number one PSA tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your teleworkers, go to Progent's Help Desk supplementation Services.
Cybersecurity for Teleworkers
Teleworkers often use their own computers and work in a physically unsecured space. This worsens their vulnerability to cyber threats and calls for careful deployment of firewalls, remote endpoint monitoring, and the creation of policies that follow leading practices. Progent's veteran team of certified data security professionals can help your business to design, implement and administer a modern security solution that safeguards critical information in networks that include at-home workers.
- Firewalls enable you to create a network that can be securely utilized by local users and by teleworkers, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and control appropriate permissions to various groups of users and to scale your network and modify your security as your company evolves and as network attacks become more sophisticated. Progent supports both new and older firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall integration expertise, see firewall configuration and support services.
- Online Endpoint Security Monitoring makes it easy to track the various computers utilized by an at-home workforce and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint, monitoring all activity and using state-of-the-art machine learning to detect new threats on arrival. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the targeted device from the corporate network to contain the malware. Because the ProSight Active Security Monitoring agent is autonomous, endpoints stay secure even when they are offline. For more information about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.
- Security Audits can evaluate the vulnerability of your network to all classes of outside and local security attacks for an environment that includes at-home workers. Progent can deploy remote, automated cybersecurity inventory software for quickly and affordably detecting a broad range of security gaps that can be found over the Internet. Progent's endpoint security assessment experts, which can be managed by network security experts with top credentials including CISM, CISSP, and GIAC, can help your company to evaluate your procedures and governance policies and assess your network infrastructure to allow you to implement top-level security for your remote workers.
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and restoring critical information in order to prevent data loss and minimize recovery time in case of storage failures due to equipment issues, programming hiccups, user error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that combine local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for an at-home workforce must address multiple types of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Leading backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision scenarios that require a rapid switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist your company to develop, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager provides a unified environment for safeguarding critical information by managing on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to provision and authenticate applications on devices, push updates and certificates, set up policies for accessing data and resources, manage passwords, create VPN tunnels, determine how home-based workers share information, set up threat protection, ensure security compliance, and erase corporate data from lost, stolen or decommissioned devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and to find out how Progent can assist you to use this platform to administer the devices of your teleworkers, visit Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Newark, New Jersey organization, phone
An index of content::
Consultancy Exchange Server 2010 Upgrade
Microsoft Exchange Server 2010 Migration Engineers
Progent offers expert help for each step of your Microsoft Exchange Server 2010 upgrade with services that include outsourced or co-sourced project management services, site analysis, project design and documentation, cost estimates of all new software licenses and equipment needed, suggested vendor sourcing, pilot testing at client location or at Progent's testing facility, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the previous servers, and training for client's IT group and users.
Best ProSight Remote Infrastructure Monitoring Computer Consulting
Network Device Configuration Management IT Consultants
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance issues.
Microsoft Experts Internet Security and Acceleration Server Support and Integration
Support and Help Internet Security and Acceleration Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds creating corporate security solutions for IT networks with many sites, mobile users, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size company design and implement a configuration of Microsoft ISA Server 2004 that supports your information security needs without limiting your productivity.
24/7/365 Google Cloud AI Building Blocks Specialists
Engineer Google GCP hybrid cloud integration
Progent can provide affordable online and on-premises support to help organizations of any size to migrate any part of their core network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable access to Google's state-of-the-art machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security.
SMS Server 2003 Migration Online Technical Support
Systems Management Server Remote Consulting
Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical applications quickly and reliably to specified users, reduce product expense and stay compliant by determining usage profiles, enhance Windows security by improving your awareness of vulnerability and by installing critical updates, manage your external workforce through industry standards independent of connection or geography, and lower operational expenses by fully exploiting the management capabilities incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and appliance inventory.
Linux Remote Consultant Services
Urgent Linux Remote Engineers
Progent provides nationwide urgent help and troubleshooting services for businesses that run networks powered by versions of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Online technical support offers maximum return for your information technology dollar by preserving user efficiency and shortening the time billed for computer repair services. Advanced online support technology and experienced service specialists and engineers allow Progent to handle most network problems without squandering time and expense by going to your site. In most of situations your IT issues can be remediated over the phone or through a mix of telephone support and remote access. Progent can make available Cisco certified CCIE network experts and CISM and CISSP premier security specialists to assist you with the most difficult system problems.
High-Availability Clustered Servers Professionals
Support Services High Availability Server Clustering
Progent offers Windows 2003 Cluster Server expertise to help your company utilize high availability server clusters designed to deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster Server. By assisting you t design zero-downtime clustered server environments based on Microsoft Windows Clustered Server 2003, Progent’s Certified Windows experts make sure that your fault-tolerant clustered servers are configured to maximize the strategic value of your information system.
MS Certified Virus Protection Support and Integration
Fault Tolerant Email Tech Consultant
Progent's Microsoft-certified professionals have more than 10 years of experience delivering email solutions for customers ranging from small offices to global corporations. Progent provides economical support for all versions of Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and facilitate off-site and wireless email connectivity. Progent’s Microsoft Exchange support services can assist you in designing and carrying out a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Outlook and can show you how to configure Microsoft Outlook Web App for all major web browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard email filtering and encryption.
iPhone and Dynamics CRM integration Troubleshooting
iPhone and Power BI integration Support Services
Progent can provide cost-effective online assistance to assist you to plan, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you get past occasional technical roadblocks or major engagements to help you complete large-scale projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a highly available, protected and efficient infrastructure that is best suited to your computing model. Progent can also provide remote and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the business value of your information network.
ProSight Virtual Machine Hosting Consultant Services
ProSight VM Hosting Consultancy
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum degree of dependability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting and management services are built upon proven virtualization technologies that allow small companies with mixed- platform IT systems to save significantly on the expense of capital investments, system support, and network management while benefiting from world-class reliability and an unmatched level of vendor flexibility.
Services Documentation Remote Support Services
Service Reporting Setup and Support
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of detailing and archiving service activity results in more efficient support and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Microsoft Certified Expert Exchange Server 2016 Migration Troubleshooting
Microsoft Exchange Server 2016 Upgrade Planning Integration Services
Progent can help you in all phases of your migration to Exchange 2016 such as designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Service Desk Sharing Remote Technical Support
Supplemental Help Desk Network Engineer
Progent provides three essential kinds of Help Desk support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals gives your clients easy access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a key contributor to company performance. Progent's target is to resolve rather than merely report problems.
Microsoft Certified Expert scom 2016 management servers Computer Engineer
scom 2016 reporting server Support
Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable availability for critical workloads by offering centralized, mixed-platform monitoring of IT resources installed across local systems and cloud environments. Progent's SCOM consulting group can provide advanced remote and onsite support to help businesses of any size to design, implement, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can help you to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.
Wireless LAN Site Survey Remote Consulting
Wi-Fi RF Coverage Maps Engineer
Progent’s Wireless Site Survey makes it easy to plan and implement a Wi-Fi WLAN customized for your facilities, providing you a WLAN that has the reception, performance, load-handling capability, Quality of Service, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service.
Online Consulting ISA 2004 Server
ISA 2004 Server Technology Consulting
Progent’s Microsoft certified consultants offer small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your IT system from attack by external and internal sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can get by traditional firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can help you to install Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
Citrix OpenCloud Access Support and Help
Top Rated Citrix Desktop Studio IT Consultant
Citrix has developed a powerful line of products that deliver enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified consultants can assist you to assess the business benefits of Citrix virtualization products and can help you plan, test, deploy, optimize, and support Citrix virtualization platforms.
Award Winning Computer Network Firms Microsoft Office 2000
Information Technology Installation Service Microsoft Windows
To provide economical network services for small companies, Progent offers full-service IT outsourcing plans that offer small businesses fast access to network expertise without requiring you to recruit, educate, and maintain a large full-time computer support staff. Progent’s IT outsourcing services offer you an economical alternative for creating a protected and reliable system for your favorite Microsoft Windows office productivity products such as Microsoft Office XP and Office 2003.
Windows 2003 Configuration
Windows Server 2003 Engineers
Progent's certified Windows Server 2003 consultants offer computer help and expert consulting for the complete family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows 2003 upgrade, configuration, update, and support offerings include system design, installation, project management, on-site and remote network support and troubleshooting, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Network Consultants Comprehensive Event Management
Consulting System Center MOM
Progent's Microsoft-certified consulting experts have over a decade of background designing, deploying, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or onsite technical support to assist you to remediate critical issues detected by Microsoft SCOM 2012.
Hosting for Exchange Professional
Hosting for Exchange Consultants
Progent's Microsoft Exchange Hosting Services provide an enterprise-class data center with backed-up power and cooling systems,
Network Architect Progent Management Team
24x7x365 Progent's Management Team Migration Company
Progent's management team includes industry professionals with years of experience delivering computer consulting services, technical support, and strategic information system planning to organizations ranging in size from startups to Fortune 500 companies. Great support requires great people, and Progent has put together a management team able to provide businesses with the best service value available anywhere.
Largest Palo Alto Networks WildFire Network Consultants
After Hours Palo Alto Networks Zero Trust Cybersecurity Firms
Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity solution that spans your on-premises and cloud-based assets and guards all users anywhere with any endpoint device.
Online Troubleshooting Flex Series Wireless Controller
prime infrastructure Technical Support
Progent's Cisco-certified wireless consultants can help your organization to assess the advantages of using Cisco wireless controllers to manage Wi-Fi networks of any scale. Progent can assist you to support and debug your current wireless environment or help you design and implement an efficient migration from earlier generation wireless controllers to current models.
MacOS and Windows Technical Support Services
MacOS and Windows Network Consultants
Progent's service experts in Mac and Windows technology can help you integrate Apple Macintosh and Windows computers into cohesive networks with resource sharing and collaboration functionality. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Mac and Windows technology. Progent's background in Windows and Apple service makes it possible to provide expert assistance to companies that rely on these platforms to maintain their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
SonicWall NSA 2650 Firewall Security Consultancy
SonicWall NSA 9450 Firewall Security Group
Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall devices including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into a complete security plan and build protection into your business practices.
Ubuntu Linux Consultant Services
Linux Online Troubleshooting
Progent's Linux consulting services provide small and mid-size businesses and software developers assistance with administering and supporting Linux computers that operate with Microsoft-based technology. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by combining Windows with leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Juniper Junos CLI IT Services
Biggest IT Services Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Microsoft Exchange 2007 Services
Exchange 2007 Consultant Services
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging implementations based on Microsoft Exchange 2007 Server.
Security Companies Juniper SA2500 SSL VPN
Security Consultant Juniper SSL VPN Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Management Team Migration Company
Progent Management Team Support Consultants
Progent's management team consists of industry professionals with decades of experience providing network consulting services, technical support, and strategic IT planning to businesses ranging from startups to global enterprises. Great service requires great people, and Progent stands out by having put together a management team that can provide customers with the best service value in the industry.
Operating System Training
Operating System Training
Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find services where Progent faces few competitors. Medium-size businesses who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Service Reporting Specialists
Service Reports Technical Consultant
Progent uses an enterprise-class support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of detailing and organizing support activity results in more efficient support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.
Professionals ProSight Email Security Gateway
Services Email Link Protection
Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Top Quality Clustered Windows Server 2012 Online Consulting
Windows 2012 R2 Cluster Server Help and Support
Progent's Microsoft-certified failover clustering experts can help you to evaluate the advantages of adopting Windows Server 2012 clustering technology to build a powerful fault-tolerant/disaster recovery strategy, help you to plan and install a Windows Server 2012 environment, provide online and on-premises consulting expertise and engineering support for clusters composed of physical servers or virtual machines, and help you to automate the management of clustered servers.
24-7 Cisco SIP Trunking Computer Consulting
Cisco PSTN gateways Professional
Progent's Cisco CCIE-certified SIP integration consultants can assist your business to design, integrate, manage, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective online or on-premises support to assist companies to move efficiently to a productive unified communications network that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Apple Mac and Windows coexistence Specialists
Apple iPhone and Windows integration Computer Consultants
Progent's service specialists in Apple OS X and Windows technology can help you integrate Mac and Windows computers into seamless environments with resource sharing and workgroup support. Enabling efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and background with Mac and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide expert support to businesses that depend on these technologies to maintain their strategic edge. Progent's consultants can also assist your business to integrate Apple's iPhones and iPads with your Windows network.
Redundant Internet Support Services
Microsoft Exchange Cluster Professional
Progent’s high availability network experts offer non-stop computing support, disaster recovery planning, system load balancing, high-availability interoffice access, high-availability Internet interface design, non-stop data center support, and other fault-tolerant networking services to show your small business integrate a non-stop environment for mission-critical applications. Progent has the experience to develop economical, non-stop systems by utilizing the evolving library of Windows Cluster servers such as Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco authorized engineers can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and intelligent network load balancing.
Microsoft Exchange Server 2016 Migration Remote Support Services
Exchange 2016 Migration Planning On-site Technical Support
Progent can help you in all phases of your migration to Microsoft Exchange 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
ProSight DPS Cloud Backup Services IT Consultant
ProSight Data Backup and Restore Services Consultants
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data.
Windows 10 Management On-site Support
Network Support Company Windows 10 Migration
Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent include Return on Investment analysis, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, streamlined provisioning and management, network design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration consulting support.
On-site Support Microsoft SQL Server 2014
Consultant SQL Server 2014 AlwaysOn
SQL Server 2014 incorporates significant enhancements in critical areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services that include system design, deployment, management, troubleshooting, and application development services to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.
Managed IT Services Consulting Consultants
Specialist Ransomware Recovery
Progent's ProSight family of managed IT services are designed to provide businesses who have minimal internal network administration and support staffs with low-cost help from world-class management platforms and consulting experts. Advantages of Progent's ProSight line of managed IT services include fixed IT management costs, automation of routine administrative processes, continual adoption of the latest technology, graceful transition from legacy systems to modern solutions, improved fit between computer technology with business goals, access to veteran network experts, and allowing management to focus on business rather than ever-changing information technology.
Exchange Server 2003 Upgrade IT Consultant
Open Now Troubleshooting Exchange Server 2003 Upgrade
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to finish your move quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Exchange Server 2010 Migration Consultancy
Microsoft Exchange 2010 Migration Consultancy
Progent can provide comprehensive support for each step of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site analysis, project design and documentation, cost estimates of all new software licenses and hardware required, recommended vendor sourcing, system testing at customer site or at Progent's testing lab, setting up transitional coexistence of Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old servers, and webinar training for client's support group and users.
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