Newark Work from Home Employees Configuration Support Services
Solution Design, Integration, Management and Troubleshooting Consulting Services
Expanding your at-home workforce may have a major effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Newark company to pick the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent can provide services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Newark, New Jersey businesses to with any aspect of building a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security monitoring, data protection solutions, and streamlined management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for an at-home workforce can be particularly complicated if you have to accommodate a mix of personal equipment such as desktop computers and notebooks, routers, and wireless appliances from various vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online support for both outdated and modern IT products in remote office venues allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement essential updates. Support services offered by Progent to help you to create a high-functioning work-at-home ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to create a secure connection for authenticated remote employees to access IT resources situated at your corporate data center or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect client software to provide safe VPN tunneling for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a teleworker to view and interact with a data center PC's desktop. This provides IT managers more control over the computing ecosystem of at-home employees and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent offers top-tier remote support for configuring home routers from a variety of vendors. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting an entire household and guests, are frequently used by telecommuters to connect to their Internet router for work. This can create performance and security issues. Progent can assist you to mitigate these problems by providing services like Cisco Aironet configuration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi WiFi access point setup help.
- Internet connectivity solutions impact the speed and reliability of connections between telecommuters and the company network. Business-critical processes may demand redundant Internet connections in case the primary connection fails. Progent offers expertise for identifying ISPs, selecting sensible bandwidth and data volume packages, and setting up redundant Internet access. Refer to Internet access solutions.
VoIP Solutions for Teleworkers
Expanding the company PBX system to include teleworkers is vital to maintaining an effective at-home workforce. A variety of cloud-based digital PBX platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's current or older platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or maintain a telecommuter VoIP environment that provides the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to assist businesses tune their current Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager supports additional mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, visit Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide online configuration and troubleshooting services.
Voice/Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from leading vendors enable virtual discussions, video conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize multiple products to meet the needs of their various partners and clients. Progent's communications experts can help you to maintain your current conferencing ecosystem and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, voice and video calling and conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business clients to support your remote employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include video calling, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and help you to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas throughout multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their first releases and can help businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by offering policy-based access to content, workflow, and utilities for looking through company-wide business data. SharePoint allows you to create protected portals that allows remote workforce to view and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, go to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, go to deployment expertise for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and colleagues can share them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables home employees to co-edit documents. Edits created offline are automatically synced when you reconnect to the Internet. To learn about Progent's support services for Microsoft OneDrive, refer to Onedrive integration experts.
Public Cloud Integration Services for Telecommuters
Progent offers advanced remote assistance for enabling businesses to build, manage and optimize integrated hybrid network models that combine physical data centers, at-home workers, branches, plus cloud resources. Progent offers expertise for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services including the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and design data backup and restore systems with Azure Backup. Progent can also show you how to create secure connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's expertise for Microsoft Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing family of client productivity software and cloud services available by subscription. Microsoft apps and cloud services are provided in a variety of bundles intended for customers ranging from individuals and households to major enterprises. Progent can provide quick and affordable online access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. To find out about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to run smoothly with local deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide as-needed assistance to guide you past tough IT bottlenecks and can also provide end-to-end project management services to ensure your at-home workers have easy and safe access to your Exchange Online environment. To learn Progent's support services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the industry's leading source of cloud services. Progent can provide rapid and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network model so your users have a consistent computing experience whether they are working from your headquarters, a remote branch, at home, or on the road. To learn about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud is a leading suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to extend your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your critical apps cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, plan an efficient storage system with GCP Storage, and streamline access control for teleworkers with GCP Cloud Identity. Progent's consultants can also assist you to utilize GCP's unified management tools to administer and monitor your Google Cloud environment. To find out, refer to Google Cloud Platform consulting services.
Help Desk Call Center Services for At-Home Workers
An emergency, company-wide switchover to a from-home business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support specialists along with enterprise-class trouble ticketing and tracking technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their active trouble tickets, enter details, and append screenshots or attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service enables your company to supplement your current Support Desk organization by sharing responsibilities for Support Desk services seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a co-sourcing support solution utilizing the number one PSA platform for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to provide world-class technical support to your telecommuters, go to Progent's Help Desk supplementation Services.
Security and Compliance for At-Home Workers
At-home employees typically use their own computing devices and often operate in an unsecured physical area. This increases their susceptibility to cyber threats and requires judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user training, and the development of policies based on leading practices. Progent's seasoned team of data security support experts can help your business to design, implement and maintain an effective cybersecurity solution that protects critical IT assets in networks that incorporate at-home workers.
Firewalls enable you to create a network environment that can be safely accessed by local users as well as by at-home workers, mobile employees, suppliers, clients, and the public. Modern firewall appliances permit you to configure and control appropriate permissions to different classes of users and to expand your IT network and modify your security as your company evolves and as network attacks grow increasingly complex. Progent supports both current and older security appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall integration expertise, visit firewall configuration and support expertise.
Online Endpoint Monitoring makes it easy to track the various devices utilized by telecommuters and either block or spot and respond to the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint, watching all activity and using advanced machine learning from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight ASM immediately isolates the targeted endpoint device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even when they are not connected to the Internet. To find out more about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the vulnerability of your network to all classes of outside and local security attacks for a network that includes at-home workers. Progent can deploy remote, automated security inventory scanning for rapidly and affordably detecting a broad range of security holes that can be found via the Internet. Progent's security audit experts, which can be managed by data security professionals with top certifications including CISM, ISSAP, and GIAC, can help you to evaluate your operations and policies and review your WAN infrastructure to enable you to design top-level protection for your at-home workers.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper about key areas to focus on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers saving and restoring critical data in order to avoid data loss and reduce recovery time in case of storage system problems due to equipment issues, software hiccups, human error, malware, or other causes. Dependable data protection strategies can be particularly challenging to architect and manage in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for telecommuters must address multiple types of user-owned endpoints. Progent can provide quick remote access to experts familiar with a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud-based storage and includes fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that call for a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your company to create, document and test a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a centralized environment for safeguarding critical data by controlling on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or company owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to deploy and validate applications on devices, push updates and certificates, configure rules for permission to access information and networks, set passwords, establish VPN tunnels, control how telecommuters share information, set up threat protection, ensure compliance, and erase sensitive data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, see Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management platform that helps network managers to keep offsite endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud products. To learn about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Newark, New Jersey company, phone
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Risk Monitoring Computer Consultants
Risk Mitigation Support
Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, fault-tolerant system architecture that takes into account availability issues involving a wide array of infrastructure technologies and processes.
Double-Take Software Online Support
24/7/365 DoubleTake Carbonite Software Backup Configuration
DoubleTake/Carbonite Software offers a family of products designed to deliver small and midsize businesses a variety of affordable solutions for backing up and recovering business-critical applications including Microsoft Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have extensive experience integrating DoubleTake/Carbonite products into small company information systems to create an advanced level of availability and business continuity capability at an affordable cost.
Microsoft Office SharePoint Server 2003 Remote Troubleshooting
Office SharePoint Server 2003 Configuration
Progent's Microsoft-certified experts offer companies of any size consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, groups and data. SharePoint Server offers a common spot for your workers or customers to access, manage, share and interact with useful data, documents, and software and to communicate with one another. SharePoint enables faster and better decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and projects with the information they've created in a manner that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can help you to manage your current SharePoint ecosystem or migrate to the current version of SharePoint Server or to SharePoint Online.
24/7/365 Altaro O365 SharePoint Backup Support and Integration
Help and Support Altaro Office 365 Mailbox Backup
Progent is an Altaro partner and can plan and manage an implementation of Altaro O365 Backup to protect your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Fault Tolerant Mutli-location Network Online Consulting
Microsoft Certified Expert Clustered Server Remote Support Services
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive backgrounds assisting small and mid-size businesses to reduce system downtime by providing affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity experts can assist you to plan and validate an efficient business continuity strategy that matches your business needs and budget. Progent's disaster recovery specialists can help you to design, implement, and maintain resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and geographically dispersed data centers.
ERP, MRP, Accounting System Integration
Expert Microsoft Certified Excel Design
Progent's application experts offer advanced consulting, custom development, integration help, and webinar classes for popular applications that address key areas including ERP, financials, business analytics, web commerce application design, and the MS Office family of business productivity software. As a Microsoft Partner with years of background providing high-level consulting and troubleshooting services remotely, Progent can assist small businesses throughout the U.S. to eliminate the time and expense related to travel and on-site visits without compromising the effectiveness of consulting services.
Onsite Technical Support SQL Server 2014 Cluster Shared Volumes
SQL Server 2014 Database Migration Remote Technical Support
SQL Server 2014 incorporates major enhancements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises services including system design, deployment, administration, remediation, and software development services to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
Consultants DoubleTake Carbonite Backup and Restore
Double Take Replication Manager Information Technology Consulting
DoubleTake/Carbonite Software offers a selection of tools intended to provide small and midsize businesses a variety of cost-effective solutions for replicating and restoring business-critical workloads including Microsoft Exchange, SQL, RIM Blackberry, and SharePoint. Progent's disaster recovery planning consultants have in-depth experience incorporating DoubleTake/Carbonite technology into small business information networks to create an advanced level of fault tolerance and business continuity readiness at a budget-friendly price.
CRISC Certified Risk Monitoring IT Consultants
Outsourcing CRISC Risk Evaluation
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan in case of an IT system catastrophe. Progent can help you create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, non-stop system architecture that takes into account availability issues involving a broad array of infrastructure technologies and procedures.
Proxim Wireless Example Application
Proxim Tsunami Wireless Case Studies
Progent provided a wireless networking solution that allowed a school to improve productivity and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for connecting separate sites up to 2.5 miles apart and can reach even longer distances. This wireless solution provided better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.
IT Consulting Windows Server 2008 DirectAccess
Windows Server 2008 Active Directory Technical Support
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, create test systems and rollout strategies, install Windows Server 2008 with your IT environment and workload, educate your support personnel how to use enhanced administration tools, and deliver ongoing consulting and troubleshooting via low-cost alternatives such as Contact Center support and remote technical assistance.
Outlook Mac Support and Setup
Microsoft Exchange and Entourage IT Consultant
Microsoft Exchange and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send email, search the GAL, import addresses, synchronize appointments, and alert fellow workers to meetings with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage education.
Solaris with Windows Technology Professional
Consultancy Solaris with Windows
If your business network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive network that allows all your OS platforms to coexist for simple administration, transparent information exchange, high availability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and Windows integration support offerings include IT infrastructure integration and service, support for Windows services for UNIX, remote server monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk support.
Consultant Services ProSight Email Guard AES Encryption
Email White Lists Engineers
Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Computer Expert Outlook 2019
Microsoft Certified Partner Excel Sparklines Information Technology Management
Progent's Office and Microsoft 365 experts can assist companies to integrate Office desktop and Microsoft 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that offers quick ROI and promotes improved business outcomes. Progent can assist your company to integrate Office or Microsoft 365 applications with one another and with additional core Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues with various versions of Microsoft Office and can provide customized online training to individuals and teams.
Remote Support Network Engineering Employment
Biggest Home Based Network Consultants Telecommuter Job
Progent's work environment will allow you to become a better consultant by improving your technical knowledge and boosting the loyalty of your customers. Progent delivers this commitment by recruiting the best professional talent for you to operate with, offering an advanced network and communications infrastructure, running proprietary application utilities to enable the highest level of support, and by optimizing proven operational models for finding and maintaining clients.
Small Business WAP361 Configuration
Small Business WAP371 Specialists
Progent's Cisco-certified wireless technology consulting experts can help you to deploy, administer, and debug Cisco Small Business 100/300/500 Wireless APs.
Specialist Sun Solaris
OpenBSD On-site Support
Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you a convenient one-stop source to show you how to create and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian GNU/Linux and Slackware.
Technical Support Services wireless IP phones and Cisco Unified Communications Manager
wireless IP phones and CUCM Technology Consulting Services
Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
Macintosh Technical Support Services
Apple macOS and OS X Professionals
Progent's consultants offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and one-on-one education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Apple Mac OS X and Progent can offer help with Apple Mac application software. Progent can also assist your business with iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For business networks built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and maintaining a network infrastructure that is reliable, secure, fast and able to achieve your company's business goals.
Modern Network Security Consulting Services
Virus Rollback Consultancy
Progent's ProSight Active Security Monitoring incorporates next generation behavior-based analysis technology by SentinelOne to defend endpoints as well as physical and virtual servers against known and new ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Solaris Migration Consulting
Migration Consultants UNIX
Progent can help your business to plan and execute an efficient migration from a Solaris-powered information system to a network powered by Microsoft Windows and suited for supporting Microsoft's powerful office productivity products, business applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can assist you to preserve your data and reduce business discontinuity by designing an efficient transition strategy that protects your current investments in Sun Solaris software and technology. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of current environment, transition strategy and validation, Microsoft Exchange migration expertise, data and application software porting, and processor and mass storage transition and economization.
Barracuda Backup with Amazon AWS Support Services
Top Barracuda Backup Appliance Information Technology Consulting
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to help your business to design, configure, manage and repair a BDR solution built on Barracuda technology.
Les Kent has a 35-year track record of successful technology integration, corporate management, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions during his time as as a network designer, software developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and major corporations.
Microsoft Excel Train
Excel 2016 Desktop Engineer
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad variety of remote services to assist your organization to design, develop, pilot test, deploy, manage, and troubleshoot applications powered by any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility issues between different releases of Office Excel. Progent can provide on-demand support to organizations who need a quick solution to a specific issue related to Excel and Progent also offers comprehensive project management support for upgrading or creating line-of-business applications built on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to address the special requirements of individuals or teams.
Catalyst Wi-Fi 6 WAP Technical Support Services
Consultants Catalyst Wi-Fi 6 and Wi-Fi 6E AP
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E AP consultants can provide economical remote and onsite help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Comprehensive Event Management Troubleshooting
System Center Operations Manager IT Consulting
Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco certified network support professionals. With Progent's affordably priced network service packages, mid-size businesses can select a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to offer small company information systems enterprise-class reliability, security and productivity.
Emergency Palo Alto Networks PA-Series Firewalls Auditing
Palo Alto Networks User-ID Security Organizations
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern security solution that extends across your data center and cloud resources and guards all users at any location with any endpoint device.
Computer Consultants ASA and PIX Firewall
24x7x365 Firepower Management Center Online Troubleshooting
Progent's Cisco-premier CCIE network experts can assist you to maintain your existing PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Top Ranked SonicWall TZ300 Firewall Security Consultancies
SonicWall Gateway Security Suite Cybersecurity Firm
Progent's certified SonicWall firewall consultants can help you integrate, manage, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design security into your corporate processes.
ransomware defense checkup Consultancy
Immediate ransomware protection planning Specialist
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery environment that minimizes your vulnerability to ransomware and meets your company's needs.
Branch Location Onsite Technical Support
Branch Location Remote Troubleshooting
Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build a unique capability for supporting branch offices that require network service with the flexibility common to with small companies but which offers professional communications, thorough documentation, and compliance with enterprise IT standards. If your enterprise has a sales office located anywhere in California or any area served by Progent's engineers, Progent can offer a broad array of onsite and on-line IT consulting services and network design assistance.
Biggest Spam Filtering Security Organizations
Network Consultants Juniper Netscreen
For smaller businesses, computer security and compliance is too complex to master but too risky to ignore. The world's largest institutions have been breached, and the leading cloud service providers have occasionally been taken down. It looks like there's nowhere to run. Progent has made it economical for smaller companies to implement vital IT security tasks effectively by offering the benefit of billable time to the closest minute with no minimum charge for remote help. You have access to a world-class information expert to provide just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any aspect of network security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a comprehensive security plan.
System Center MOM Consultancy
24/7/365 Remote Monitoring and Reporting Troubleshooting
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to assist you to fix critical issues detected by System Center 2012 Operations Manager.
Microsoft Windows Server 2003 Network Load Balancing Manager Help and Support
After Hours Cisco Content Services Switch - Cisco CSS IT Consulting
Progent offers high availability load balancing consulting covering network load balancing, load balanced applications, network backbone routing, and content dispatching technology including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.
Cisco Planning Support Consultant
24-Hour Configure Cisco Security
Progent's Cisco certified networking experts have extensive background assisting Internet Service Providers to design, implement, administer, tune, and debug high-availability, scalable connectivity environments appropriate for shared public networks.
24/7 Microsoft Exchange Server 2010 Migration Consultant
Exchange 2010 Upgrade Consultancy
Progent's Microsoft-certified consultants can provide affordable online and on-premises support to implement your migration to Exchange 2010, generate thorough documentation of your upgraded messaging system, educate your IT team and users to get them up to speed quickly on Exchange 2010, and provide continuing administrative consulting and technical support. Progent's consultants can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Windows 7 Security Support and Setup
Tech Support For Small Business Microsoft Windows 7 Upgrade
Progent's certified engineers can assist you to pilot
Cisco CUBE and ASR Routers Technical Support Services
24-7 Remote Support Cisco SIP Trunking
Progent's Cisco-certified SIP infrastructure consultants can help you to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective online or onsite support to help businesses to move smoothly to a productive unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.
Top Quality Apple Mac Online Consulting
MobileMe Support and Help
Progent's consultants offer macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email help, network protection services, and one-on-one training. Progent can assist clients to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can offer expertise with Apple Mac application software. Progent's specialists in Apple technology can also help your business with iPhone support and iPad synchronization, or moving to Apple's iCloud services. For business environments built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is available, secure, efficient and able to achieve your organization's business goals.
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