Enlarging your telecommuter workforce can have a major impact on IT infrastructure, security, and company workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Newark organization to select the right technologies and adhere to best practices in building and operating a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.
Progent can assist Newark, New Jersey businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk outsourcing, data security, data protection solutions, and centralized management.
Infrastructure for Telecommuters
Integrating the network infrastructure needed to support an at-home workforce can be especially complex if you have to manage a combination of worker-owned equipment like PCs and laptops, routers, and wireless appliances from different vendors and with a variety of operating systems and firmware releases. Progent's background delivering remote help for both outdated as well as modern IT products in remote office venues enables you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for implement necessary upgrades. Services available from Progent to help you to implement a productive work-at-home ecosystem include:
IP Voice Integration for Teleworkers
Extending the corporate PBX environment to include remote users is vital to maintaining a productive at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can help businesses of any size to plan or tune a telecommuter VoIP environment that delivers the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses tune their existing Cisco VoIP systems to support an expanding remote workforce.
Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from leading vendors enable virtual discussions, video conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many companies utilize a mix of conferencing products to accommodate their different partners and customers. Progent can assist you to manage your existing conferencing environment and optimize the experience of your remote employees.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a cohesive user experience for sharing data and ideas throughout multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can assist your company to deploy these flagship collaboration products to maximize the effectiveness of your remote workforce.
SharePoint utilizes web entities to allow collaboration and knowledge sharing by providing policy-based access to content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to build protected portals that allows remote workforce to view and update aggregated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, go to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see planning and configuration consulting for Exchange Server.
OneDrive is Microsoft's shared cloud-based storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can access them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote employees to jointly author files. Edits created offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, go to Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent offers advanced remote support for helping businesses to create, manage and optimize cohesive hybrid network architectures that incorporate internal data centers, teleworkers, branch offices, and cloud services. Progent offers expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix issues with cloud connectivity, authentication, and cybersecurity.
Azure is a popular family of public cloud software and services that enables you to use infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure offers over 100 services services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also help you create protected access to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's support services for Azure, visit Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity software and cloud-based services available on a subscription basis. Office apps and cloud services are marketed in a selection of bundles intended for users ranging from individuals and households to major corporations. Progent offers fast and affordable online contact with consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 applications for your remote workers to achieve top business value. For information about Progent's support services for Microsoft 365, go to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed assistance to get you past challenging IT roadblocks and can also provide comprehensive project management services to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, see Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's top source of cloud services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-availability network model to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud Platform (GCP) is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT resources with the Google Cloud, and Progent's database experts can show you how to make your mission-critical applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for at-home workers with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management technology to control and monitor your GCP environment. To learn, go to Google Cloud Platform integration services.
Help Desk Support for Telecommuters
An emergency, organization-wide changeover to a teleworker workforce, which might be driven by an epidemic or as part of a business continuity plan, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.
Cybersecurity for Teleworkers
Work-from-Home workers commonly utilize their personal computing devices and usually work in a poorly secured physical area. This situation increases their vulnerability to malware attacks and calls for careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the development of security policies based on best practices. Progent's veteran group of cybersecurity solutions consultants can assist your business to plan, configure and maintain a compliant cybersecurity solution that guards vital information assets in environments that include remote workers.
Firewalls enable you to create a network that can be securely utilized by on-premises users and by at-home workers, mobile workers, suppliers, clients, and the public. Next-generation firewall devices permit you to assign and control different permissions to different classes of users and to expand your IT network and modify your security profile as your business evolves and as network attacks become increasingly sophisticated. Progent supports both new and legacy firewall devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration services, see firewall support services.
Remote Endpoint Monitoring makes it easy to track the disparate computers utilized by an at-home workforce and either block or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint device, monitoring all activity and using state-of-the-art machine learning from SentinelOne to detect zero-day attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately disconnects the targeted endpoint device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, visit remote endpoint monitoring for at-home workers.
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to verify who you are on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the exposure of your network to all classes of outside and local security attacks for a network that includes at-home workers. Progent can run remote, automated cybersecurity analysis scanning for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced via the Internet. Progent's security audit experts, which can be managed by security experts with top credentials including CISM, CISSP, and GIAC, can help your company to evaluate your operations and policies and review your network infrastructure to enable you to implement top-level protection for your telecommuters.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key things to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection involves backing up and recovering vital data so as to avoid data loss and reduce recovery time in case of storage problems due to equipment issues, software glitches, operator mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly challenging to design and manage in hybrid networks that incorporate private data centers, cloud resources, and an at-home workforce.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a centralized solution for safeguarding critical data by managing onsite, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and software. Managed endpoint computers can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for permission to access information and networks, manage passwords, create VPN connections, determine how home-based workers share information, set up threat defense, ensure security compliance, and erase corporate information from missing, stolen or deactivated devices. Intune runs with iOS, Android, Windows, and macOS computers. For details about Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your teleworkers, see Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network managers to keep offsite endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site product via a perpetual license. Top capabilities of VMware Workspace ONE include fast remote provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Newark, New Jersey company, call