Expanding your telecommuter workforce can have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Niterói company to pick the appropriate technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Niterói, Rio de Janeiro businesses to succeed with any aspect of building a high-performing remote work ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required to support a remote work environment can be particularly complex if you have to accommodate a combination of personal equipment such as PCs and notebooks, routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware levels. Progent's background delivering online help for both outdated as well as modern technologies in remote office venues enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for implement necessary upgrades. Services offered by Progent to assist you to implement a high-functioning work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a secure tunnel for authenticated remote employees to access IT resources located at your corporate data center or in a public cloud. Progent can assist your company to configure and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's AnyConnect client software for safe VPN tunneling for a wide selection of devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to view and interact with a data center PC's desktop. This technology gives network managers significant control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers top-tier online consulting for setting up routers from all major manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by the whole family and guests, are commonly used by at-home employees to access their Internet router for work. This can create performance and cybersecurity issues. Progent can assist businesses to resolve these issues by providing expertise like Aironet configuration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point setup help.
  • Internet access methods affect the performance and availability of connections between at-home workers and the corporate data center. Line-of-business applications might require backup Internet connections in the event the primary connection fails. Progent can provide expertise for selecting Internet service providers, picking sensible bandwidth and data volume offerings, and setting up redundant Internet connections. Refer to Internet access integration services.

VoIP Solutions for Teleworkers
Extending the business phone system to accommodate teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-centric VoIP platforms are popular with small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's current or older platforms for IP voice management. Progent can help organizations of all sizes to design or tune a telecommuter IP voice service that delivers the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist businesses tune their existing Cisco IP voice systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager supports other mixed media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can assist your company to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate firewall like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your wide area network infrastructure to work with these solutions and deliver as-needed configuration and troubleshooting expertise.

Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from major technology companies support virtual meetings, video and voice conferencing, chat, and screen sharing for both onsite workers and telecommuters. Many companies utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can assist you to maintain your existing voice/video conferencing ecosystem and enhance the productivity of your at-home workforce.

  • Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to support your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus revision and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and information with capabilities such as video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your network architecture to run them.

Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for exchanging information throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange Server since their initial publication and can help your company to deploy these flagship collaboration products to maximize the productivity of your at-home workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web sites to facilitate collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for looking through enterprise-wide business data. SharePoint permits you to build secure web portals that permits remote workers to see and edit aggregated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint integration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, visit deployment consulting for Exchange.

Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and co-workers can share them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are automatically uploaded when you go back online. To find out about Progent's support services for OneDrive, refer to Microsoft Onedrive configuration consulting.

Public Cloud Integration for Remote Workers
Progent offers fast and affordable online assistance for helping organizations to build, manage and repair integrated hybrid network architectures that combine internal data centers, telecommuters, branches, and public cloud resources. Progent can provide top-tier consultant for all types of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud connectivity, identity, and cybersecurity.

Azure Integration for Remote WorkersAzure is a leading platform for cloud software and services that enables you to use infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure offers more than 100 cloud-based services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also show you how to create secure access to Azure for remote workers by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting services for Azure, go to Microsoft Azure expertise.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud services offered by subscription. Microsoft applications and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and households to major corporations. Progent offers fast and affordable remote contact with experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers top business value. For information about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration support.

Exchange Online Integration Services for At-Home WorkersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and additional benefits associated with public clouds. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional assistance to get you through tough technical roadblocks and also offer end-to-end project management outsourcing to ensure your teleworkers have convenient and secure access to your Exchange Online deployment. To find out Progent's consulting services for Exchange Online, visit Exchange Online configuration and support expertise.

Amazon AWS Integration for TelecommutersAmazon AWS is a pioneer in the public cloud market and is the industry's biggest provider of cloud services. Progent can provide rapid and economical online contact with cloud integration consultants who can assist your organization to plan, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-uptime network model to make sure your users have a consistent computing experience whether they are working from your main office, a remote branch, at home, or on the road. For details about Progent's support services for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Integration Services for Remote WorkersGoogle Cloud Platform is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent can assist you to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify identity control for telecommuters with GCP Cloud Identity. Progent's consultants can also help you to utilize GCP's unified management tools to administer and track your GCP environment. To find out, see Google Cloud Platform (GCP) integration support.

Help Desk Support for Telecommuters
A fast, enterprise-wide changeover to a from-home business model, which might be activated by an epidemic or as a component of a business continuity plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Support Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote IT support experts along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from initial help requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or update their active trouble tickets, add information, and append screen captures or relevant files. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service enables your company to expand your existing Call Center staff by sharing delivery of Support Desk support services seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Cybersecurity for Teleworkers
At-home staff members typically utilize their own computing devices and often work in an unsecured physical area. This multiplies their susceptibility to cyber attacks and calls for judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the creation of policies based on leading practices. Progent's seasoned team of cybersecurity support consultants can assist you to plan, deploy and maintain a compliant security solution that protects vital IT assets in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network that can be securely utilized by on-premises users as well as by telecommuters, mobile users, suppliers, customers, and other stakeholders. Modern firewall devices allow you to assign and manage appropriate permissions to different groups of users and to scale your IT network and adjust your security profile as your company evolves and as cyber threats become increasingly sophisticated. Progent works with both current and legacy security devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, go to firewall support expertise.

Remote Endpoint Monitoring Services for TelecommutersRemote Endpoint Security Monitoring makes it possible to track the various devices utilized by at-home workers and either block or spot and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on each protected endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify zero-day threats on arrival. When an attack is spotted, ProSight ASM immediately disconnects the infected device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, refer to remote endpoint security monitoring for telecommuters.

Two-factor Authentication (2FA) Services for TeleworkersProgent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to verify your identity on a device that only you have and that uses a different network channel. A wide range of devices can be utilized as this second means of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of external and local security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated security inventory scanning for quickly and economically uncovering a broad range of security gaps that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security experts with advanced credentials including CISA, ISSAP, and GIAC, can help you to audit your processes and policies and assess your IT infrastructure to allow you to implement top-level protection for your at-home workers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home environment as well as your internal and perimeter networks to help you identify, rank, fix, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal IT infrastructure in order to evaluate your current security profile. Progent can also assist you to strengthen your network security and can help you to design and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To find out additional details about Progent's vulnerability analysis services based on on NodeZero's penetration test platform, visit Consulting Support for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing key things to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection involves backing up and restoring vital data so as to prevent data loss and minimize restoration time and effort in the event of storage system failures resulting from equipment breakdowns, programming glitches, human mistakes, malware, or other causes. Dependable data protection strategies can be especially difficult to design and manage in hybrid environments that combine in-house data centers, public clouds, and at-home workers.

  • Backup/Recovery solutions for telecommuters must cover multiple types of user-owned endpoints. Progent can provide quick online access to experts knowledgeable about a wide array of products for backing up Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Popular backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features granular restore and unified management.
  • Disaster Recovery/Business Continuity strategies commonly envision circumstances that require a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity consultants can help you to develop, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified platform for protecting critical data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate applications on devices, push patches and certificates, configure policies for accessing data and resources, manage passwords, create VPN connections, determine how telecommuters share data, set up threat protection, ensure compliance, and wipe corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS devices. For details about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workers, go to Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network administrators to keep offsite endpoints up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product through a perpetual license. Top capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all classes of devices, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based services. For details about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Niterói, Rio de Janeiro company, call 1-800-993-9400 or visit Contact Progent.