Expanding your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company culture. Progent has 20 years of background assisting small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Niterói company to select the appropriate technologies and follow best practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical initiatives.

Progent can help Niterói, Rio de Janeiro businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be particularly complex if you must manage a combination of personal hardware such as PCs and notebooks, Internet routers, and Wi-Fi APs from different manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering online help for both outdated and modern IT products in remote office venues allows you to make cost-effective use of your available infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services available from Progent to help your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) technology makes it possible to establish a safe connection for authorized remote employees to use IT assets located at your company datacenter or in the cloud. Progent's consultants can help your company to configure and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to set up Cisco's popular AnyConnect client software to provide safe VPN connections for a wide range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a data center PC's desktop. This technology provides network managers significant control over the digital ecosystem of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for configuring routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can create performance and cybersecurity issues. Progent can help businesses to resolve these issues by delivering services that include Aironet configuration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi access point integration help.
  • Internet access methods impact the speed and availability of connections between telecommuters and the company network. Business-critical processes may demand redundant Internet access in case the primary connection fails. Progent offers guidance for picking service providers, selecting sensible service packages, and configuring high-availability Internet access. Refer to Internet access solutions.

IP Voice Solutions for Telecommuters
Extending the company phone environment to accommodate remote users is critical to supporting an effective at-home workforce. A variety of cloud-based VoIP products are popular with SMBs to server teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can help organizations of all sizes to plan or maintain a telecommuter IP voice service that provides the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations tune their existing Cisco VoIP systems to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager supports additional mixed media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified Communications Manager expertise.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent can assist your company to support your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and deliver as-needed integration and debugging services.

Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from major vendors support online discussions, video and voice conferencing, chat, and screen/content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist you to maintain your existing conferencing environment and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist your company to configure and maintain Skype for Business client software to support your remote workforce. To learn more about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for training. To learn more about Progent's consulting services for Webex and for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities such as voice/video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and help you to tune your WAN architecture to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that deliver a cohesive user experience for exchanging data and ideas throughout a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial publication and can assist businesses to tune these critical collaboration platforms to optimize the productivity of your remote workers.

SharePoint Server Configuration Experts for Remote WorkersSharePoint utilizes web sites to enable collaboration and information delivery by providing policy-based delivery of content, business processes, and utilities for searching through enterprise-wide business data. SharePoint permits you to build secure portals that enables at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint expertise, visit SharePoint integration and development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit deployment consulting services for Microsoft Exchange Server.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive enables at-home employees to co-edit files. Revisions made offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for OneDrive, see Microsoft Onedrive configuration experts.

Public Cloud Integration for At-Home Workers
Progent can provide fast and affordable online assistance for enabling businesses to build, manage and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, teleworkers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve problems with cloud access, authentication, and security.

Microsoft Azure Integration Services for At-Home WorkersMicrosoft Azure is a popular platform for public cloud services that enables you to use infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for at-home workers by setting up and debugging firewalls and VPN tunnels. To learn about Progent's support services for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services offered on a subscription basis. Office applications and cloud services are provided in a selection of bundles intended for customers ranging from students and households to major corporations. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans offered with Microsoft 365 and deploy 365 applications for your at-home workers to achieve maximum business value. To find out about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration expertise.

Exchange Online Integration for TelecommutersExchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling customers to create hybrid information systems. Progent's certified Exchange consultants can provide occasional help to get you past challenging technical roadblocks and can also provide comprehensive project management services to make sure your telecommuters have convenient and secure access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud-based services. Progent offers quick and economical online contact with cloud integration experts who can assist your organization to plan, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture so your users have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. For details about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform (GCP) is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your current IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage services, and streamline access management for telecommuters with GCP Cloud Identity. Progent's experts can also assist you to use GCP's management technology to administer and track your Google Cloud environment. For information, refer to Google Cloud Platform (GCP) consulting services.

Help Desk Support for Teleworkers
A fast, company-wide switchover to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC support from initial help requests to ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or update the status of their current trouble tickets, add details, and append screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your current Call Center organization by sharing delivery of Call Center support transparently between your in-house IT support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading professional services automation platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class IT support to your from-home workers, visit Progent's Help Desk augmentation Services.

Security for Remote Workers
Work-from-Home employees typically utilize their personal devices and often work in an unsecured physical environment. This situation multiplies their susceptibility to cyber attacks and calls for careful configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive end-user education, and the creation of security policies built on leading practices. Progent's seasoned team of data security support consultants can assist your business to plan, deploy and maintain a compliant security solution that protects vital IT resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely accessed by local users as well as by telecommuters, mobile workers, vendors, customers, and the public. Modern firewall appliances permit you to assign and control different permissions to different classes of users and to expand your network and adjust your security as your company evolves and as network attacks grow more sophisticated. Progent supports both current and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall support services, visit firewall support services.

Remote Security Monitoring for TeleworkersOnline Endpoint Monitoring makes it easy to track the various devices used by an at-home workforce and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint device, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to identify new attacks at inception. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the impacted endpoint device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for an at-home workforce.

Two-factor Authentication Services for TeleworkersProgent's Duo authentication managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all classes of external and internal security attacks for a network that includes remote workers. Progent can run online, automated cybersecurity analysis software for quickly and economically uncovering a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be provided by network security professionals with advanced credentials such as CISA, CISSP, and GIAC, can assist your company to audit your processes and policies and review your IT infrastructure to allow you to design top-level security for your at-home workers.

Download White Paper: Protecting a Work-From-Home Network
To view or download a white paper describing critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves backing up and restoring critical information in order to avoid data loss and minimize restoration time in the event of storage system problems resulting from equipment breakdowns, software glitches, human error, cyber attack, or any other reason. Dependable data protection strategies can be especially challenging to design and maintain in hybrid environments that incorporate local data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for at-home workers must address diverse types of user-owned endpoint devices. Progent can provide fast online access to experts knowledgeable about a broad range of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Popular backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that require a temporary changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity consultants can help you to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a unified platform for protecting critical data by managing local, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint computers can be user owned or company owned. IT administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, create VPN connections, determine how teleworkers share information, set up threat defense, verify compliance, and erase corporate information from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. For information about Intune and how Progent can assist you to use this platform to administer the devices of your at-home workforce, see Intune mobile endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that allows network administrators to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual application delivery technology for identity control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include fast remote provisioning of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote device management expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Niterói, Rio de Janeiro company, phone 1-800-993-9400 or refer to Contact Progent.