Niterói Teleworkers Integration Support Services
Solution Planning, Implementation, Administration and Help Desk Consulting
Enlarging your remote workforce can have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Niterói organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services that go from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent can help Niterói, Rio de Janeiro businesses to with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and centralized management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure needed to support an at-home workforce can be particularly complex if you have to manage a mix of worker-owned equipment such as PCs and laptops, routers, and wireless appliances from different vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both outdated as well as current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services available from Progent to help your company to implement a productive work-at-home infrastructure include:
- VPN technology makes it possible to establish a safe connection for authenticated remote workers to use IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help you to configure and manage VPN connections between your at-home workforce and your key network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable an at-home worker to view and interact with a data center computer's desktop. This technology provides network managers significant control over the digital ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert remote support for configuring home routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by families and guests, are frequently used by at-home employees to connect to their Internet router for work. This can create throughput and security problems. Progent can assist you to mitigate these problems by delivering services that include Cisco Aironet configuration consulting, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet access solutions affect the speed and reliability of connections between at-home workers and the company data center. Mission-critical processes may require redundant Internet access in the event the primary connection breaks. Progent can provide guidance for selecting Internet service providers, choosing appropriate service bundles, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the business PBX environment to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can assist businesses of all sizes to plan or maintain a remote IP voice service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end IP telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. Unified Communications Manager supports additional mixed media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, visit Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to maintain your existing CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, visit CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your WAN infrastructure to work with these VoIP solutions and provide online integration and troubleshooting services.
Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many organizations use multiple products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and enhance the experience of your remote workforce.
- Skype for Business is Microsoft's popular communications product that enables presence, IM, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to set up and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone platform for compatible iOS and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Webex as well as for other video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include video calling, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to optimize your network architecture to host them.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can assist your company to configure these critical collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for looking through company-wide business data. SharePoint allows you to create protected web portals that allows at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, refer to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can retrieve them securely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, refer to Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent offers affordable online assistance for enabling businesses to build, maintain and optimize cohesive network models that combine internal data centers, telecommuters, branches, plus cloud resources. Progent offers expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, authentication, and security.
Azure is a popular family of public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you create protected access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered by subscription. Office apps and cloud services are marketed in a variety of bundles designed for users ranging from students and small offices to large enterprises. Progent can provide fast and easy online access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting services.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate smoothly with on-premises deployments of Exchange, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange experts are available for occasional assistance to guide you through tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your at-home workers have easy and secure access to your Exchange Online deployment. To learn Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can assist your business to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your key apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help you to deploy virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline identity management for telecommuters with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's management tools to administer and monitor your GCP ecosystem. To learn, visit Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote IT support specialists along with enterprise-class ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to check or update the status of their current tickets, enter details, and append screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Augmentation Service allows your company to supplement your existing Help Desk Call Center organization by sharing delivery of Help Desk support transparently between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collaborative support solution utilizing the number one professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your from-home workers, refer to Progent's Support Desk augmentation Services.
Security for Telecommuters
Work-from-Home (WFH) workers typically utilize their personal computing devices and usually operate in a poorly secured physical area. This situation increases their susceptibility to malware threats and requires judicious deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies built on best practices. Progent's veteran roster of cybersecurity support experts can help your business to plan, configure and maintain an effective security solution that guards critical IT resources in networks that incorporate an at-home workforce.
Firewalls allow companies to build a network that can be safely utilized by on-premises users as well as by telecommuters, mobile workers, vendors, customers, and the public. Modern firewall devices permit you to configure and manage appropriate access rights to different classes of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks become more complex. Progent supports both current and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, see firewall support services.
Online Endpoint Security Monitoring makes it possible to track the various computers used by an at-home workforce and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint, watching all activity and utilizing advanced machine learning from SentinelOne to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the network to quarantine the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the vulnerability of your network to all types of outside and local security threats for a network that incorporates teleworkers. Progent can run remote, automated cybersecurity inventory scanning for quickly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's security assessment consulting services, which can be managed by network security experts with advanced credentials including CISA, ISSAP, and GIAC, can assist you to evaluate your workflows and governance policies and review your WAN infrastructure to allow you to design top-level protection for your telecommuters.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key areas to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers saving and restoring vital information so as to avoid data loss and minimize recovery time and effort in case of storage problems resulting from hardware breakdowns, programming hiccups, user error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for remote workers must address multiple kinds of personally owned endpoints. Progent can provide fast online access to consultants knowledgeable about a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud storage and includes fine-grained restore and centralized management.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that require a quick switch to telecommuting. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help your business to develop, document and validate a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized platform for safeguarding corporate data by managing on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint devices can be user owned or company owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to deploy and authenticate apps on devices, push patches and certificates, configure rules for permission to access data and networks, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your at-home workers, see Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Niterói, Rio de Janeiro business, call
An index of content::
IPsec VPN Cybersecurity Firms
Firewall and VPN Firewall Configuration
Progent offers small and mid-size businesses expert support for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper Networks, and Symantec. Progent can help you create a comprehensive security plan and select appropriate products from multiple vendors to support your security objectives while staying within your budget limits.
Configuration Meraki Switchies
Remote Meraki and Catalyst Switch IT Services
Cisco's Meraki family of access and distribution switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to help you to design and deploy an efficient network solution that incorporates Meraki switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to ensure security and compliance, create and test a disaster preparedness plan, and troubleshoot issues related to any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking solution.
ISA 2004 Firewall Professional
Internet Security and Acceleration Server IT Consulting
Progent's certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, install, and support a configuration of Forefront TMG or ISA Server 2006 on your information system that provides the firewall security, performance and manageability that your company needs.
VMware NSX Migration Specialists
Professionals VMware vCenter Orchestrator
VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly restore the complete virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM and VMware NSX.
Consultant Cisco PIX Upgrade
Cisco PIX Firewall Support and Integration
Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still provides technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you determine whether to move up to the latest firewall technology available from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a smooth migration to Cisco ASA 5500-X Series firewalls following industry best practices.
Aironet 700 Access Point IT Consultants
Aironet 802.11ax Wireless Consultant Services
Progent's Cisco CCIE wireless infrastructure experts offer online or on-premises integration and troubleshooting support to assist you to plan, implement, upgrade, tune, administer and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create an enterprise-wide connectivity solution that is simple to administer and expand. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, location and setup of Aironet wireless APs to accommodate your specific workplace design, construction, and anticipated workloads.
Expert Microsoft Certified Dynamics GP Support and Help
Microsoft Dynamics GP Software Consulting
Progent's Microsoft certified consultants offer a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP is a financial and ERP solution based, like all Microsoft accounting solutions, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP offers an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the capability you currently need, with the option to expand clients and enlarge functionality in the future. Progent's Dynamics GP/Great Plains consulting engineers can show you how to install, customize and administer the latest release of Microsoft Dynamics GP or migrate smoothly from an earlier edition.
Biggest Q and A about Microsoft MCP Subcontractor
Q and A about Contract Cisco Consulting Part Time Jobs
To see answers to frequent questions concerning being a consultant at Progent, go to Consulting at Progent FAQs.
VMware VDR Backup Professionals
Consulting Services Mozy
Progent can provide economical remote support from engineers skilled in a wide range of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux/UNIX servers and desktops plus laptops and handhelds. Progent offers help for leading backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can help you to install, enhance, or maintain backup/restore solutions for a range of environments including on-premises, edge to datacenter, cloud-based, or a mix.
Consulting Services macOS Technical Support
macOS Technical Support Engineer
Progent offers national online technical support and consulting services for businesses that operate Apple macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows products. Progent's consultants offer Mac users a range of IT services including desktop assistance, migration to the current version of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online IT help offers maximum return for your IT dollar by preserving client efficiency and limiting the hours billed for network analysis and repair. Sophisticated remote support utilities and experienced technicians and engineers combine to enable Progent to solve most network problems without wasting time and money by going to your site. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist with the most difficult system issues.
Best Consulting Services Metro Ethernet
ISP Selection Engineer
Progent can provide the affordable support of remote Internet connectivity experts to assist your company to assess or update your Internet services so your Internet access solution matches your business needs. Support services provided by Progent include evaluation of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service arrangement. Provisioning can include enhancing existing routers and switches and deploying new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures.
Network Engineer Hybrid Microsoft 365 and Exchange
Microsoft 365 Portal Technical Support Services
Microsoft allows you to create seamless hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on schedule and within budget.
Microsoft Exchange Upgrade Professionals
24/7 Online Consulting Exchange Server 2000
Progent is among the most experienced IT support firms for integrating email solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses receive all the advantages of Exchange 2000 for typical scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.
Security Team Security Penetration Testing
Cybersecurity Pen Testing Security Consultancies
Stealth intrusion testing is a key component of any comprehensive IT system security plan. Progent's security experts can run thorough intrusion tests without the awareness of your organization's internal IT staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion incident warnings and event log monitoring are properly configured and consistently observed.
Exchange 2019 Upgrade Consultants
Technology Consulting Services Exchange 2019 Data Loss Prevention
Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 Core for hosting Exchange; designing high availability architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and configuring Outlook.
Computer Engineer Meraki MR52 Access Point
Consulting Services Meraki MR53 Access Point
Progent's Cisco-certified wireless networking consultants can provide remote and onsite consulting and support services to assist you to design, install, administer, tune, and repair wireless networks that utilize Cisco's Meraki access points. Progent's consultants can also help your organization to plan and deploy hybrid environments that combine local and cloud-hosted services and that deliver easy access, enhanced protection, unified management, and dependable performance for all your wired and wireless endpoints.
Google Cloud VPN Consultant
Engineer Google Cloud Access Management
Progent can provide affordable online and onsite consulting to help companies of any size to move any portion of their critical IT resources to Google Cloud Platform services. This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.
Network Engineers Careers
Cisco CCIE Contract Job Opportunities
If you are an information technology engineer with technical support expertise, teaming with Progent and working for Progent's clients will expand your skills via interaction with Progent's team of motivated, world-class consulting experts. Progent's focus on offering network expertise and technical help to small businesses will offer you the opportunity to consult closely with business leaders and contribute significantly to the success of dynamic organizations. Also, Progent's virtual office environment offers state-of-the-art tools for off-site service and wireless connectivity to allow you to deliver fast solutions when you troubleshoot business-critical problems.
Lync Server 2013 Edge Server Pool Services
Microsoft Certified Lync Server 2013 video conferencing Consultant
Progent's Microsoft consultants can help your company to assess the benefits of Lync Server for your business and can assist you to plan and execute an installation of Microsoft Lync Server that consolidates the management of IM and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent's consultant's can also help your company to carry out an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to enhance the team-computing capabilities of MS Office programs, and provide training and ongoing support for Microsoft Lync and other Microsoft products.
Catalyst 3650 Switch Integration Support
Catalyst 9000 Switch Remote Technical Support
With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to realize all the advantages of bringing smart traffic control to their IT infrastructures. Cisco's switching product line allows you to enable features to make your network infrastructure sufficiently robust to accommodate time-critical needs, expandable to support growth, safe enough to protect confidential information, and capable of differentiating and managing traffic flows to optimize network performance. Progent's CCIE certified consultants can show you how to pick out and deploy Cisco switches that make sense for your company. Also, Progent's CISSP certified security specialists can help you develop a comprehensive protection plan and set up Catalyst switches so they help enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.
Mac Backup Professionals
Consulting Mozy
Progent offers economical remote support from engineers with expertise in a wide array of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and workstations plus notebooks and handhelds. Progent can provide help for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist your company to implement, upgrade, or maintain backup/restore solutions for a variety of topologies such as on-premises, remote, cloud-based, or a mix.
Technology Consulting Duo MFA and Single Sign-on
Emergency Multi-factor Authentication Computer Consultants
Progent's Duo managed services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices.
Catalyst 8500 Onsite Technical Support
Network Consultants Catalyst 8500
Cisco has designed an extensive product line of routers including routers designed to deliver the protection, bandwidth, and availability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a solid foundation for your network and to make it easy to grow as you support new users, open new offices, deploy new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by Cisco's IOS operating system, including the Cisco 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.
Windows SharePoint Services Network Consulting
Microsoft Office SharePoint Server 2013 Computer Consultant
Progent's Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, distribute and manipulate useful information, documents, and applications and to interact with other people. It enables faster and more intelligent decisions, more effective sharing across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and without a business network. Windows SharePoint Services join employees, customers, teams and major tasks with the data they've created in a way that makes data convenient to locate, download and apply.
Microsoft MRP Network Consulting
Computer Engineer Microsoft CRM
Progent's team of application experts offer in-depth support, software development, integration help, and online training for popular applications covering key areas including ERP, financials, management analytics, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with decades of background delivering high-level consulting support online, Progent can assist clients throughout the United States to avoid the time and expense associated with travel and on-site visits without compromising the high quality of technical support.
Work At Home Job Telecommuting Network Consultants
Telecommuting Network Consultants Openings
Progent is convinced that a carefully designed and executed network can be a crucial piece for accelerating a firm's growth, and we apply this belief in our corporate network environment. We have built a zero-downtime virtual office network that enables Progent's in-house consultants and certified contractors to deliver rapid and efficient support, cooperate closely on complex jobs, and gain from professional and private growth from being a member of a dynamic company culture of self motivation and freedom.
Offsite Workforce Data Protection Remote Troubleshooting
Offsite Employees Data Protection Online Troubleshooting
Progent can assist small and medium-size organization to design, install, test and manage backup solutions required for offsite workers.
Exchange Server 2013 Configuration
Microsoft Certified Partner Integration Support Exchange 2013 VoIP
Microsoft Exchange 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important new features plus a revamped architecture. These improvements favorably impact vital facets of IT such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, design a cost-effective validation and deployment strategy, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.
Colorado Network Consulting Experts
Maryland Network Support Company
Progent's Technical Response Center provides national remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Premier support professionals offer phone support and remote direct network access to troubleshoot and repair network problems quickly and economically. The breadth of IT experience represented by Progent's staff of nationwide service engineers makes it possible to escalate even the most difficult network issues to qualified specialists as needed.
Immediate Sun Solaris Support and Integration
Consultant UNIX
If your company network combines Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a unified network that permits all your operating systems to coexist for simple administration, seamless information exchange, high dependability, enhanced performance, and tight protection. Progent's Sun Solaris and MS Windows integration support offerings include IT architecture configuration and service, support for Windows services for UNIX, remote server monitoring and management, online technical support and repair, on-site technical support, and Help Desk Call Center outsourcing.
Network Infrastructure Monitoring Consultancy
Technical Consultant Managed IT Services Consulting
Progent's ProSight family of managed IT services are intended to provide businesses who have small in-house IT support staffs with affordable access to world-class management platforms and technical expertise. Benefits of the ProSight catalog of managed services include predictable network management costs, smart automation of routine management tasks, continual adoption of the latest technology, graceful transition from older systems to up-to-date solutions, close alignment of computer technology with strategic goals, guidance from veteran IT experts, and allowing management to focus on business instead of fast-evolving network technology.
Business Portal for Dynamics GP Consulting
Biggest Dynamics GP Integration Manager Consultant Services
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business programs and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you track your business more thoroughly, transforming raw data into useful insights into your business.
Help and Support 7800 Series IP Phone
Support Services Cisco VoIP phones Single Number Reach
Progent's Cisco CCIE-certified networking consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
ProSight DPS ECHO Hybrid Cloud Backup/Recovery Consultant Services
Technical Consultant ProSight ECHO Hybrid Cloud Data Backup Services
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information.
Windows Server 2022 and SQL Server Consulting Services
Windows Server 2022 Encrypted Networks Consultancy
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to plan and implement an efficient upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site implementation of Windows Server 2022.
Microsoft Exchange Server Upgrade Engineers
Microsoft Exchange 2010 Migration Specialists
Progent's Microsoft-certified network experts can help your organization to determine the value of Microsoft Exchange 2010 for your business and can help you to design and implement an efficient upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast payback by increasing your workers' efficiency, cutting the expense of equipment and support, simplifying management, and consolidating your vital communications platforms.
Dynamics NAV ERP Design Firm
Microsoft Dynamics 365 Business Central Application Consulting
Dynamics 365 Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financial management, inventory control, operations control, capacity planning, procurement, sales, demand forecasting, and business analytics. Progent's Dynamics Business Central/NAV consultants can assist company to manage your legacy Dynamics NAV environment or migrate smoothly to a cloud-based, local, or hybrid deployment model.
Small Business Network Repair Service
Small Office Server Migration Specialists
Progent delivers the services of Microsoft and Cisco-Premier network support professionals to offer customers economical alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's network consultants can help you improve your network's e-mail architecture, security, reliability, throughput, and system management.
Consulting Services Network Support Outsourcing
Network Support Outsourcing Engineer
Progent is structured to provide in-depth remote consulting for all major technologies associated with small company IT systems and allows you to outsource an array of strategic, as-needed services including a part-time CIO to provide advanced IT design and negotiating capability, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major initiatives like site moves oroperating system upgrades, Cisco-certified experts for building and maintaining high-performance and reliable infrastructure, security specialists to ensure information protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to write, customize, or troubleshoot mission-critical application programs.
Select Topic: