Enlarging your remote workforce can have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Niterói organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services that go from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent can help Niterói, Rio de Janeiro businesses to with any facet of building a high-functioning telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and centralized management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure needed to support an at-home workforce can be particularly complex if you have to manage a mix of worker-owned equipment such as PCs and laptops, routers, and wireless appliances from different vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both outdated as well as current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services available from Progent to help your company to implement a productive work-at-home infrastructure include:
IP Voice Solutions for an At-Home Workforce
Expanding the business PBX environment to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by SMBs to server remote users. Many larger organizations depend on Cisco's current or older products for IP voice solutions. Progent can assist businesses of all sizes to plan or maintain a remote IP voice service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.
Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both local users and telecommuters. Many organizations use multiple products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and enhance the experience of your remote workforce.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can assist your company to configure these critical collaboration platforms to optimize the effectiveness of your remote workers.
SharePoint utilizes web sites to facilitate collaboration and knowledge delivery by providing policy-driven access to content, business processes, and tools for looking through company-wide business data. SharePoint allows you to create protected web portals that allows at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint consulting services, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, refer to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can retrieve them securely through a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, refer to Onedrive configuration experts.
Cloud Integration for Remote Workers
Progent offers affordable online assistance for enabling businesses to build, maintain and optimize cohesive network models that combine internal data centers, telecommuters, branches, plus cloud resources. Progent offers expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix problems with cloud connectivity, authentication, and security.
Azure is a popular family of public cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure offers more than 100 services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and restore systems with Azure Backup. Progent can also help you create protected access to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered by subscription. Office apps and cloud services are marketed in a variety of bundles designed for users ranging from students and small offices to large enterprises. Progent can provide fast and easy online access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting services.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online offers the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate smoothly with on-premises deployments of Exchange, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange experts are available for occasional assistance to guide you through tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your at-home workers have easy and secure access to your Exchange Online deployment. To learn Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's biggest source of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity consultants who can assist your business to plan, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. To learn about Progent's support services for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud Platform (GCP) is a leading suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your organization to scale your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your key apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help you to deploy virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and streamline identity management for telecommuters with GCP Cloud Identity services. Progent's experts can also help your organization to use GCP's management tools to administer and monitor your GCP ecosystem. To learn, visit Google Cloud Platform integration services.
Help Desk Support for At-Home Workers
A rapid, enterprise-wide switchover to a telecommuter workforce, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.
Security for Telecommuters
Work-from-Home (WFH) workers typically utilize their personal computing devices and usually operate in a poorly secured physical area. This situation increases their susceptibility to malware threats and requires judicious deployment of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies built on best practices. Progent's veteran roster of cybersecurity support experts can help your business to plan, configure and maintain an effective security solution that guards critical IT resources in networks that incorporate an at-home workforce.
Firewalls allow companies to build a network that can be safely utilized by on-premises users as well as by telecommuters, mobile workers, vendors, customers, and the public. Modern firewall devices permit you to configure and manage appropriate access rights to different classes of users and to scale your IT network and adjust your security profile as your company evolves and as network attacks become more complex. Progent supports both current and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, see firewall support services.
Online Endpoint Security Monitoring makes it possible to track the various computers used by an at-home workforce and either reject or identify and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is put on each protected endpoint, watching all activity and utilizing advanced machine learning from SentinelOne to detect zero-day attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the targeted endpoint from the network to quarantine the threat. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for at-home workers.
Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be used as this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can assess the vulnerability of your network to all types of outside and local security threats for a network that incorporates teleworkers. Progent can run remote, automated cybersecurity inventory scanning for quickly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's security assessment consulting services, which can be managed by network security experts with advanced credentials including CISA, ISSAP, and GIAC, can assist you to evaluate your workflows and governance policies and review your WAN infrastructure to allow you to design top-level protection for your telecommuters.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key areas to focus on for securing a network that includes telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Teleworkers
The field of Data Protection covers saving and restoring vital information so as to avoid data loss and minimize recovery time and effort in case of storage problems resulting from hardware breakdowns, programming hiccups, user error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to architect and manage in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a centralized platform for safeguarding corporate data by managing on-premises, mobile, and at-home endpoints.
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint devices can be user owned or company owned. IT administrators managing the enrolled endpoint computers of teleworkers can use Intune to deploy and authenticate apps on devices, push patches and certificates, configure rules for permission to access data and networks, manage passwords, establish VPN tunnels, determine how telecommuters share information, set up threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned endpoint devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Intune and to find out how Progent can help you to use this platform to manage the endpoint devices of your at-home workers, see Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, application management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient telecommuter solution for your Niterói, Rio de Janeiro business, call