Expanding your at-home workforce can have a significant effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Niterói organization to select the right tools and follow leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Niterói, Rio de Janeiro companies to succeed with any aspect of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.
Network Infrastructure for Teleworkers
Configuring the network infrastructure required for an at-home workforce can be particularly complicated if you have to manage a mix of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a mix of OS software and firmware releases. Progent's experience providing remote support for both outdated and current IT products in virtual office venues enables you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for implement necessary updates. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:
VoIP Solutions for Telecommuters
Expanding the business PBX environment to accommodate telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-based IP voice platforms are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or older products for VoIP management. Progent can assist organizations of any size to plan or tune a remote IP voice service that provides the flexibility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice environments to handle an expanding at-home workforce.
Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from major technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both onsite users and telecommuters. Many companies use a mix of conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help you to maintain your existing conferencing environment and enhance the productivity of your at-home workforce.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user experience for sharing information across multiple sites and on a wide range of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange since their first publication and can help your company to deploy these flagship collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams, see solution design and configuration consulting for Microsoft Teams.
SharePoint uses web sites to promote collaboration and information delivery by offering policy-based delivery of content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build secure portals that allows remote workforce to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can retrieve them securely via a browser. Included with Office 365, OneDrive allows remote employees to co-edit files. Revisions made offline are automatically uploaded when you go back online. To learn about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive integration experts.
Public Cloud Integration for Teleworkers
Progent offers affordable remote support for enabling organizations to build, manage and troubleshoot integrated network models that incorporate physical data centers, remote workers, branch offices, plus cloud services. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, authentication, and security.
Azure is a popular platform for public cloud services that enables you to use infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure includes over 100 cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure services for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's expertise for Microsoft Azure, visit Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of business productivity applications and cloud-based services offered by subscription. Office applications and services are marketed in a selection of plans intended for users ranging from students and small offices to major enterprises. Progent can provide quick and easy remote contact with experts knowledgeable about Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers top business value. For details about Progent's support services for Microsoft 365, visit Microsoft 365 consulting expertise.
Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced spending for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide as-needed assistance to guide you through challenging technical bottlenecks and also offer comprehensive project management services to make sure your at-home workers have easy and safe access to your Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the world's leading provider of cloud-based services. Progent offers quick and affordable online access to cloud integration consultants who can help your organization to design, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a productive computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a leading suite of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can help you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity. Progent can also help you to utilize GCP's unified management tools to administer and track your GCP environment. To find out, refer to Google Cloud Platform integration services.
Help Desk Support for Telecommuters
A sudden, organization-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk by using Progent's remote Technical Response Center services.
Security and Compliance for Remote Workers
Work-from-Home employees typically use their personal computing devices and often operate in a poorly secured physical space. This multiplies their vulnerability to cyber attacks and calls for judicious deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the development of policies built on leading practices. Progent's seasoned group of IT security support experts can assist your business to design, configure and maintain an effective cybersecurity solution that guards vital IT assets in networks that incorporate telecommuters.
Firewalls allow you to build a network that can be securely accessed by local users as well as by telecommuters, mobile users, vendors, customers, and the public. Modern firewall devices permit you to configure and manage appropriate access rights to various groups of users and to scale your network and adjust your security as your business evolves and as cyber threats grow more complex. Progent supports both current and legacy security devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration expertise, refer to firewall support services.
Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers used by remote workers and either block or spot and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the infected device from the network to quarantine the threat. Because the ProSight ASM software agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, go to remote endpoint security monitoring for telecommuters.
Progent's Duo MFA Managed Services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured application and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the exposure of your information system to all classes of outside and internal security threats for a network that incorporates telecommuters. Progent can deploy remote, automated security analysis scanning for quickly and economically uncovering a wide variety of security gaps that can be found via the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with top credentials including CISM, ISSAP, and GIAC, can help your company to evaluate your operations and policies and review your WAN architecture to allow you to design the highest level of protection for your at-home workers.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home environment and your internal and perimeter networks to help you identify, prioritize, remediate, and confirm security vulnerabilities before malicious hackers can take advantage of them. Progent can help you to use NodeZero to carry out thorough penetration tests of your perimeter and your internal network so you can determine your current security profile. Progent can also assist you to strengthen your network security and can help you to plan and deploy a unified cybersecurity ecosystem that streamlines management and delivers maximum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out more information about Progent's vulnerability assessment solutions based on on NodeZero's PEN test products, refer to Consulting Services for NodeZero's PEN Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to focus on for securing an IT environment that supports telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering vital data so as to avoid data loss and reduce recovery time and effort in case of storage system failures resulting from hardware breakdowns, software glitches, operator error, cyber attack, or any other reason. Reliable data protection strategies can be especially difficult to design and maintain in hybrid networks that combine local data centers, cloud resources, and at-home workers.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager offers a unified environment for protecting critical information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate applications on managed devices, push updates and certificates, configure policies for permission to access information and networks, manage passwords, create VPN connections, control how telecommuters share data, establish threat protection, ensure security compliance, and delete corporate information from lost, stolen or deactivated devices. Intune runs with Apple iOS, Google Android, Windows, and macOS endpoints. For information about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workers, visit Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a perpetual license. Key features of Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Niterói, Rio de Janeiro business, call