Niterói Work at Home Employees Configuration Advisor
System Design, Implementation, Administration and Call Center Consulting
Enlarging your at-home workforce can have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Niterói organization to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers support services ranging from on demand guidance for helping you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help Niterói, Rio de Janeiro companies to succeed with any aspect of building a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk services, data security, data protection solutions, and streamlined management.
Infrastructure for Teleworkers
Configuring the network infrastructure required to support a remote work environment can be particularly challenging if you have to accommodate a mix of personal equipment such as PCs and notebooks, Internet routers, and wireless APs from various vendors and with a mix of operating systems and firmware releases. Progent's background providing remote support for both outdated as well as current technologies in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for implement necessary updates. Support services available from Progent to help your company to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to create a safe connection for authorized at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help your company to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN connections for a broad range of devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a telecommuter to view and use a remote computer's desktop. This gives network managers substantial control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide expert remote consulting for deploying routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically shared by families and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create throughput as well as security issues. Progent can help businesses to mitigate these issues by providing expertise like Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup assistance.
- Internet connectivity methods impact the speed and reliability of connections between telecommuters and the company network. Vital processes may require backup Internet connections in case the primary connection fails. Progent can provide guidance for selecting Internet service providers, picking sensible bandwidth and data volume offerings, and integrating redundant Internet access. Refer to Internet access integration services.
VoIP Solutions for Remote Workers
Extending the business phone environment to include telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-based IP voice platforms are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist businesses of any size to design or maintain a telecommuter IP voice service that provides the flexibility, transparency and security required for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their existing Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps used throughout the network. CUCM manages other mixed media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other early IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver as-needed integration and troubleshooting expertise.
Voice/Video Conferencing for Teleworkers
A wide range of video conferencing products from major vendors enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many companies utilize multiple products to accommodate their different partners and customers. Progent's communications experts can assist your organization to maintain your current conferencing ecosystem and enhance the experience of your remote employees.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to deploy and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 concurrent users for video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Webex as well as for other IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to optimize your WAN infrastructure to host them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that create a consistent user interface for sharing information throughout a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can help your company to tune these critical collaboration platforms to maximize the productivity of your remote workforce.
SharePoint uses web sites to enable collaboration and information sharing by providing policy-driven delivery of data, business processes, and tools for looking through company-wide information silos. SharePoint enables you to create secure portals that permits at-home workforce to view and update aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, refer to integration consulting for Exchange Server.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote users can store files to OneDrive, and colleagues can access them safely via a web browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables remote workers to co-author files. Revisions made offline are synced when you reconnect to the Internet. To find out about Progent's consulting services for OneDrive, see Onedrive integration consulting.
Cloud Integration Services for Remote Workers
Progent can provide affordable online assistance for helping organizations to create, manage and repair cohesive network architectures that incorporate internal data centers, teleworkers, branches, plus cloud services. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with cloud access, identity, and security.
Microsoft Azure is a popular family of cloud software and services that allows you to use infrastructure, servers, and key applications running on Microsoft's massive cloud. Azure offers more than one hundred services services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish protected access to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, previously called Office 365, is Microsoft's popular suite of business productivity applications and cloud services offered on a subscription basis. Office apps and services are provided in a selection of bundles designed for users ranging from students and households to major enterprises. Progent can provide quick and affordable remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans offered with Microsoft 365 and configure 365 apps for your teleworkers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration services.
Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product suite. Exchange Online provides the benefits of lower spending for physical infrastructure, easier management, dynamic scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate transparently with on-premises deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed assistance to guide you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your remote workers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading provider of cloud services. Progent offers quick and affordable online access to cloud connectivity consultants who can assist your organization to design, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, from home, or on the move. To find out about Progent's expertise for Amazon AWS, see Amazon AWS integration services.
Google Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your business to deploy virtual machines on Google Cloud Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity. Progent can also help your organization to utilize GCP's management tools to administer and track your Google Cloud ecosystem. For details, see Google Cloud Platform integration services.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide transition to a from-home workforce, which might be activated by an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Help Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk services leverage Progent's nationwide team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their current tickets, enter details, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Augmentation Service enables you to expand your current Call Center team by sharing responsibilities for Call Desk services transparently between your in-house IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the leading PSA tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your at-home employees, go to Progent's Call Center supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home staff members commonly utilize their personal devices and often operate in an unsecured physical area. This situation multiplies their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive user training, and the creation of security policies built on best practices. Progent's veteran team of IT security solutions experts can help you to plan, implement and manage a compliant security solution that protects critical IT resources in environments that include telecommuters.
Firewalls allow you to build a network that can be safely accessed by local users and by at-home workers, mobile users, suppliers, customers, and the public. Next-generation firewall appliances permit you to configure and control different access rights to different groups of users and to expand your IT network and modify your security profile as your company evolves and as cyber threats grow increasingly complex. Progent supports both new and older security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall integration services, visit firewall support services.
Remote Endpoint Security Monitoring makes it easy to watch over the disparate devices utilized by an at-home workforce and either block or identify and mitigate modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every secured endpoint, watching all activity and using state-of-the-art machine learning from SentinelOne to identify new threats on arrival. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted endpoint device from the network to contain the malware. Since the ProSight ASM software agent is self-contained, endpoint devices stay protected even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured application and give your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A wide selection of devices can be used as this second means of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can assess the exposure of your network to all types of external and local security threats for an environment that includes an at-home workforce. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit consulting services, which can be provided by data security experts with advanced certifications including CISM, ISSAP, and GIAC, can assist your company to audit your procedures and governance policies and review your WAN architecture to enable you to implement top-level security for your teleworkers.
Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper describing critical things to focus on for protecting an IT environment that incorporates telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
Data Protection covers saving and recovering vital information in order to prevent data loss and minimize restoration time in case of storage failures due to hardware breakdowns, software hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to design and maintain in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for remote workers must cover diverse kinds of personally owned endpoint devices. Progent offers quick remote access to experts knowledgeable about a broad range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and handhelds. Leading backup/recovery solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that call for a temporary switch to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity specialists can help you to produce, document and test a DR/BC plan that addresses the process of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized platform for safeguarding corporate information by controlling on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and applications. Remote endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint computers of at-home workers can use Intune to provision and validate apps on devices, push patches and certificates, set up rules for permission to access information and networks, manage passwords, establish VPN connections, control how teleworkers share data, set up threat protection, verify compliance, and delete corporate data from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your at-home workforce, go to Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network managers to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual software delivery platform for authorization control, app management, and configuration management of endpoint computers. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a perpetual license. Key capabilities of Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated reporting and performance analytics, email encryption, and tight integration with Microsoft applications and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home solution for your Niterói, Rio de Janeiro organization, phone
An index of content::
Urgent Dynamics 365 Business Central Support and Help
Consulting Microsoft Dynamics 365 Business Central
Progent can provide online and onsite installation, upgrade, customization, BI reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Urgent Consultant ProSight Email Guard Spam and Virus Filtering Service
ProSight Email Zero Hour Protection Consulting Services
Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Private Cloud Solutions Professionals
ProSight Virtual Machine Hosting Professionals
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in an environment that gives the highest level of dependability and scalability and is also simple to move to any data center. ProSight Virtual Hosting and management services are based on proven virtualization architectures that enable small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unmatched level of vendor flexibility.
Microsoft Access report formatting Contract Development
Microsoft Access Web App Development Group
Progent offers economical remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for Access application programming, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored online training for Access programming and database administration.
MS Microsoft Virtual Server Specialists
Microsoft Virtual Server Administration Consultancy
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and powered by software first developed by Connectix, delivers the power needed to accomplish hardware reduction, application migration, and server quarantine projects via virtualization techniques in an enterprise-ready computing environment with high expandability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to improve operational efficiency in application programming and piloting, upgrading from outdated line-of-business software, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to evaluate and integrate MS Virtual Server.
Delaware Design Company
24-Hour Microsoft Expert Texas Technical Support Outsource
Progent's National Support Center offers nationwide remote help for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support engineers offer phone support and online direct computer access to isolate and resolve technical problems quickly and economically. The breadth of technical expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the toughest problems to qualified specialists as needed.
Security Services WatchGuard Firewall
WatchGuard Firebox T15 Firewall Security Consultancy
Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewall solutions.
Hornetsecurity Altaro VM Backup Offsite Professional
Altaro VM Backup Management Integration Services
Altaro VM Backup software offers small organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also supports low-cost cloud backup to Microsoft Azure storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for managing large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to design, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
Remote Solaris Services
CCDP Certified Internet Networking Consultants Solaris
Progent's UNIX platform consulting services offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you a convenient one-stop source to show you how to create and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE Linux, Debian-GNU and Slackware.
Windows Server 2019 Hybrid Integration Technical Consultant
Windows Server 2019 LEDBAT Remote Technical Support
Progent's Windows Server 2019 disaster recovery planning experts can help your business to design a DR/BC solution built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
After Hours Engineer Microsoft Exchange 2016 Migration
24/7 Exchange 2016 Migration Remote Technical Support
Progent can assist you in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Extended Service Desk Support Services
Co-managed Support Desk Consultant
Progent's Standard Help Desk Services offer a complete solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Support services are provided at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
24 Hour Cisco Expert Firepower NGFW Firewalls Consultant Services
Cisco Certified Computer Consultants ASA 5500-X Firewall with Firepower
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified control of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out an efficient migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage network ecosystems that span local offices, data centers, and cloud resources.
Duo MFA and Single Sign-on Network Consulting
Duo Zero Trust Cybersecurity Support Services
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices.
Software Engineer
Microsoft Dynamics Coder
If you need assistance creating, enhancing, or repairing applications for Windows, any version of Linux, or for the Web, Progent's team of programmers, relational database architects, and software project managers can help make sure you get the job done on time and within your budget. Progent's seasoned software programmers offer cost-effective and efficient remote consulting for projects as small as creating VBA macros for Office Excel or as large as rolling out line-of-business RDBMS applications built on SQL Server or Oracle.
Dynamics GP BizTalk Adapter Consulting Services
Microsoft Dynamics GP Support and Integration
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that let you track your business more effectively, turning raw information into valuable understanding of your company and customers.
Expert Microsoft Certified SQL Server 2017 Cybersecurity Consulting Services
SQL Server 2017 Analysis Services On-site Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out an efficient migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from on-demand design assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and within budget.
Mac Disaster Recovery Technology Consulting Services
Macintosh Virus Protection Engineer
Progent's certified security consultants can show you how to secure your Mac network through expert services including running security tests, clean up after virus and denial of service penetrations, setting up firewalls, implementing secure off-site and mobile access, installing automated software for protection against viruses, spam, and malware, and creating a comprehensive security plan appropriate for the specific goals of your business network.
Exchange Server 2016 Upgrade Help and Support
Exchange Server 2016 Upgrade Network Consultant
Progent can assist your business in all facets of your upgrade to Microsoft Exchange Server 2016 such as designing HA system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your VMs, databases and log files; setting up hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows Server 2008 DirectAccess Computer Consultant
Microsoft Windows Server 2008 R2 Professionals
Progent's certified professionals can assist you you to calculate the benefits of Windows Server 2008 for your company, develop test systems and migration strategies, integrate Windows Server 2008 with your IT infrastructure and workload, train your support personnel how to use new administration utilities, and deliver ongoing consulting and tech support via affordable alternatives including Help Desk support and online technical support.
Windows Server 2022 integration Onsite Technical Support
Integration Support Windows Server 2022 Windows Defender ATP
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Specialist Solaris
Sun Solaris Network Consultants
Progent's Solaris platform consulting services provide small companies and software developers help with managing and supporting Sun Solaris environments that run with Microsoft-based networks. Progent can give your business contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience provides you with an easy single consulting firm to help you create and manage a protected and robust cross-platform network and communications solution that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.
Remote Workers On-site Support
Helpdesk for At Home Workers Online Support Services
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Mac and Windows Active Directory Integration
Troubleshooting macOS and Windows integration
Progent's support experts in Apple OS X and Windows technology can help you integrate Mac and Windows systems into seamless environments with full sharing and workgroup support. Enabling efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and experience with Mac and Microsoft technology. Progent's background in Windows and Apple service makes it possible to offer expert support to companies that depend on these technologies to keep their strategic edge. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Microsoft Exchange 2007 Consultancy
Exchange 2007 Support
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party add-ons to Exchange Server 2007 that are best aligned to your business goals.
Microsoft Experts SQL Server 2017 Standard Support Outsourcing
SQL Server 2017 Always Encrypted Remote Support Services
Progent's certified SQL Server 2017 consultants can assist you to plan and carry out an efficient upgrade from your current SQL Server environment to SQL Server 2017.
Largest Macintosh Classes
Microsoft Entourage for Mac Trainer
Progent offers onsite training customized for people who want to expand their understanding of the macOS and OS X platform, Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for macOS and Mac OS X applications.
At Home Workers Data Protection Professionals
Offsite Employees Data Protection On-site Support
Progent can assist small and mid-size businesses to plan, deploy, test and manage backup/restore technology to support offsite workers.
ProSight Virtual Server Private Cloud Hosting Consult
Technology Professional Virtual Machine Hosting
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a world-class data center facility, and the support services of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive information technology outsourcing solution that improves network dependability and security, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have each of its software platforms and critical business application servers supported within a secure and reliable data center on a high-performance, non-stop virtual machine set up and maintained by Progent's computer service experts.
Firepower Firewalls Consultants
Remote Firepower Network Consultant
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your existing PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, tune, administer and troubleshoot firewall solutions built around ASA firewalls with Firepower Services.
Outsourcing Work at Home Conferencing
Work from Home Video Conferencing Remote Support Services
Progent can assist small and mid-size companies to implement and troubleshoot teleconferencing platforms to enable their at-home employees to collaborate effectively with teammates and clients.
24-7 SharePoint Server IT Consulting
SPS 2016 Support Outsourcing
Progent's Microsoft-authorized consultants can help you evaluate the business case for implementing SharePoint Server 2007, consult with you on the appropriate version of SharePoint Server for your circumstances, offer configuration and deployment services, help you to set up MS SQL Server as a back-end database, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint Server 2007, design a comprehensive security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.
SharePoint Portal Server Remote Support Services
SPS 2016 On-site Support
Progent's Microsoft-certified consultants can help you evaluate the business justification for deploying SharePoint Portal Server 2007, advise you on the most sensible version of Microsoft SharePoint for your circumstances, offer configuration and integration expertise, help you to set up Microsoft SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint 2007, develop a company-wide security strategy that incorporates portal solutions, and provide troubleshooting and Help Desk services.
Critical Security Bulletins Cybersecurity Consultancy
IT Security Alerts Cybersecurity Firms
This page contains the latest updates on security threats, patches, and best practices. Call or email Progent if your organization needs assistance securing your system against the latest IT security threats.
ProSight VM Hosting Consultant Services
Private Cloud Integration Professional
Progent's ProSight Virtual Hosting service offers proven virtualization technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified engineering group to provide small and midsize companies with a comprehensive IT outsourcing alternative that improves network availability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a small or midsize company can have all of its software platforms and key business application servers hosted in a safe and reliable facility on a fast, high-availability virtual server set up and maintained by Progent's computer service professionals.
SQL Server Reporting Services Support Services
Microsoft SQL Server Network Consultants
Progent's Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid creation of advanced business programs that can give your business a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.
Example Application Building to Building Wireless
Building to Building Wireless Case Studies
Progent provided a wireless networking environment that allowed a school to increase productivity and eliminate the ongoing expense of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing separate sites up to 2.5 miles apart and can reach even greater ranges. This wireless alternative provided better performance and reliability than recourse to amplifying the 802.11b wireless network, and since it uses the 5.8Ghz band it offered protection against local interference.
Juniper J2350 Router information Systems Audit
Top Quality Juniper J2320 Router Compliance Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Microsoft Exchange Server 2016 Upgrade Remote Support Services
Microsoft Exchange 2016 Upgrade Remote Troubleshooting
Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Email Encryption Security Team
Cybersecurity Team Netscreen
For smaller organizations, network security and regulatory compliance can be too complex to master yet too dangerous to overlook. The largest largest enterprises have been breached, and the leading cloud services have on occasion been taken down. It looks as though there's no place to run. Progent makes it affordable for small and midsize businesses to implement critical security projects successfully by providing the advantage of billable time to the closest minute without any minimum charge for remote support. You have access to a world-class information expert to provide precisely the knowledge you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of system security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.
Windows 11 Autopilot Technical Support Services
24/7 Windows 11 Migration On-site Technical Support
Progent's Windows 11 experts offer an array of services to support Windows 11 including cloud solutions, mobile management, telecommuter access, security and compliance, streamlined provisioning, and Call Center services.
System Center 2016 and Hyper-V Integration Outsourcing
Professionals System Center 2016 Operations Manager
Small to mid-sized companies can now get all the advantages of System Center Operations Manager and in addition have fast access to Progent's Microsoft Premier IT consulting experts. With Progent's affordably priced network support programs, small organizations can choose a basic Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Operations Manager to provide small company networks world-class availability, security, and productivity.
Microsoft Exchange 2010 Technical Support Services
After Hours Exchange 2019 Network Engineer
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting messaging solutions for businesses in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email system offers compliance, service continuity, easy access for remote and mobile users, time-saving administrative utilities, and seamless integration with telecommunications. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010, Microsoft Exchange 2007, Microsoft Exchange 2003, and Exchange 2K. Progent can also help small or medium companies to upgrade to Exchange 2016 or Microsoft Exchange 2013 Server.
application Testing Lab Consultant
Professional Business Continuity Testing
Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or validating business continuity solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital network projects on schedule.
Microsoft CRM Computer Consultant
Accounting System Development Companies
Progent's application experts can provide advanced support, software development, deployment help, and online classes for leading business applications covering vital areas including ERP, financials, management reporting, web application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering advanced consulting services remotely, Progent can help clients throughout the U.S. to avoid the lost productivity and expense associated with travel and on-site activity without compromising the high quality of technical services.
SentinelOne Ransomware Recovery Consultancy
SentinelOne Singularity Complete Integration Engineers
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response (EDR).
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