Niterói At Home Workers Solutions Support
System Design, Implementation, Management and Help Desk Consulting Experts
Enlarging your remote workforce may have a significant impact on network infrastructure, cybersecurity, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Niterói company to select the right tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent offers support services ranging from on demand expertise for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent can assist Niterói, Rio de Janeiro companies to with any facet of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, cybersecurity, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the network infrastructure required to support a remote workforce can be particularly complex if you have to accommodate a combination of personal hardware such as desktop computers and laptops, routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's experience providing online support for both legacy and modern IT products in remote office solutions allows you to make cost-effective use of your existing infrastructure and provides you with fast access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist your company to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) connectivity makes it possible to create a secure connection for authenticated at-home workers to use IT assets located at your corporate datacenter or in the cloud. Progent can assist you to configure and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration support. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad selection of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and interact with a data center computer's desktop. This technology provides network managers significant control over the computing environment of at-home employees and offers them a familiar experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home networks to the Internet and typically support VPN connections, local wireless connectivity, and firewalls. Progent offers top-tier online support for integrating home routers from all major vendors. See router configuration support from Cisco-certified experts.
- Home Wi-Fi networks, typically supporting an entire household and guests, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause throughput as well as security problems. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet integration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti WiFi AP setup assistance.
- Internet connectivity methods affect the speed and availability of connections between at-home workers and the company network. Business-critical applications might demand backup Internet access in case the primary connection fails. Progent can provide guidance for identifying ISPs, choosing appropriate service offerings, and configuring high-availability Internet access. Refer to Internet connectivity integration services.
VoIP Solutions for At-Home Workers
Expanding the company phone system to accommodate telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-centric IP voice products are used by SMBs to support telecommuters. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can help organizations of any size to design or tune a remote VoIP service that provides the versatility, transparency and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and customer interaction networks. For details about Progent's Unified Communications Manager support, visit Cisco Unified CM consultants.
- CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to work with these solutions and deliver online integration and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A wide range of voice/video conferencing platforms from leading vendors enable online meetings, video conferencing, chat, and content sharing for both local users and at-home workers. Many organizations utilize multiple products to meet the needs of their different partners and customers. Progent can help your organization to maintain your existing conferencing ecosystem and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include voice/video conferencing, threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for other Office 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist your business to tune your WAN infrastructure to run them.
Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office families, offering a rich environment of productivity apps that create a consistent user experience for sharing information across a corporate network and on a wide range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original publication and can help businesses to deploy these flagship collaboration products to maximize the effectiveness of your at-home workforce.
SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-driven delivery of data, business processes, and utilities for searching through enterprise-wide information silos. SharePoint allows you to create secure portals that permits remote workers to view and update consolidated business intelligence by means of Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, visit integration expertise for Exchange.
OneDrive is Microsoft’s shared cloud storage service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can retrieve them securely through a browser. Included with Microsoft 365, OneDrive enables remote employees to jointly author documents. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's consulting expertise for Microsoft OneDrive, see Microsoft Onedrive integration consulting.
Public Cloud Integration for Teleworkers
Progent can provide affordable remote support for enabling businesses to build, manage and repair cohesive hybrid network architectures that include physical data centers, teleworkers, branch offices, plus cloud services. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud access, identity, and security.
Microsoft Azure is a leading platform for public cloud software and services that enables you to use infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure offers more than one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and restore systems with Azure Backup. Progent can also show you how to create secure access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are provided in a variety of bundles intended for users ranging from students and households to major corporations. Progent can provide quick and affordable remote contact with consultants knowledgeable about Office 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve top business value. For information about Progent's support services for Microsoft Office 365, see Microsoft 365 consulting services.
Office 365 Exchange Online is among the most popular applications in the Office 365 product product suite. Office 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high availability, and other benefits associated with cloud computing. Microsoft has designed Office 365 Exchange Online to operate smoothly with local Exchange environments, allowing customers to build hybrid cloud/onsite information systems. Progent's certified Exchange experts are available for as-needed assistance to get you past challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Office 365 Exchange Online environment. To find out Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud-based services. Progent can provide quick and economical online access to cloud integration experts who can help your organization to design, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to build a high-uptime network model to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. For information about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.
Google Cloud Platform is a popular collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent can assist your business to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline access management for at-home workers with Google Cloud Identity. Progent's experts can also help you to utilize GCP's management tools to administer and track your GCP ecosystem. To learn, refer to Google Cloud Platform (GCP) integration support.
Help Desk Call Center Support for Remote Workers
A rapid, enterprise-wide changeover to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of online technical support experts along with enterprise-class ticketing and tracking software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC support from service requests to ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise the status of their active tickets, enter details, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk staff by sharing delivery of Call Center support services seamlessly between your in-house IT support organization and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Supplementation Services can help your company to provide best-in-class IT support to your telecommuters, refer to Progent's Call Center supplementation Services.
Security and Compliance for Teleworkers
Teleworkers often run their own computing devices and work in a physically unsecured environment. This increases their exposure to cyber threats and demands judicious deployment of firewalls, remote monitoring, and the enforcement of security policies that adhere to best practices. Progent's seasoned team of certified data security professionals can help your company to design, deploy and manage a compliant security environment that safeguards critical data in networks that incorporate teleworkers.
Firewalls enable companies to build a network environment that can be safely utilized by local users and by telecommuters, mobile users, vendors, customers, and other stakeholders. Modern firewall appliances permit you to assign and manage different access rights to various classes of users and to scale your IT network and adjust your security as your company evolves and as network attacks become more complex. Progent works with both new and legacy security appliances from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, go to firewall configuration and support services.
Online Endpoint Monitoring makes it possible to track the various computers used by teleworkers and either reject or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is installed on each secured endpoint device, monitoring all activity and utilizing advanced machine learning and full execution context to detect zero-day attacks at inception. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints remain protected even if they are not connected to the Internet. To learn more about ProSight ASM, visit remote endpoint security monitoring for remote workers.
Security Audits can evaluate the exposure of your network to all types of external and internal security threats for a network that incorporates remote workers. Progent can deploy remote, automated cybersecurity analysis software for rapidly and economically uncovering a broad range of security weaknesses that can be found over the Internet. Progent's security assessment experts, which can be managed by network security experts with advanced certifications such as CISA, ISSAP, and GIAC, can assist your company to audit your processes and policies and assess your network architecture to allow you to design top-level protection for your remote workers.
Data Protection for Telecommuters
Data Protection involves backing up and recovering critical data in order to prevent data loss and reduce recovery time in case of storage system failures due to equipment breakdowns, software hiccups, user mistakes, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to architect and maintain in hybrid environments that combine in-house data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for remote workers must address multiple kinds of personally owned endpoints. Progent can provide fast remote help from consultants familiar with a broad array of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often envision circumstances that require a temporary switch to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity planning consultants can help your business to develop, document and test a DR/BC plan that includes the process of moving to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized solution for safeguarding critical data by managing on-premises, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint computers of telecommuters can use Intune to provision and authenticate apps on managed devices, push updates and certificates, set up policies for permission to access information and resources, manage passwords, establish VPN connections, determine how home-based workers share information, set up threat defense, verify security compliance, and erase sensitive information from missing, stolen or decommissioned devices. Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and how Progent can assist your company to use this platform to manage the devices of your at-home workers, visit Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network managers to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery platform for access control, app management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include fast remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For information about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Niterói, Rio de Janeiro business, phone
An index of content::
Small Business IT Consulting Firms Linux RedHat Online
Linux RedHat Remote Engineer
Progent offers national online help and troubleshooting services for companies that operate networks based on variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Online technical support provides maximum return for your IT budget by extending user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access utilities and experienced service specialists and consultants allow Progent to solve most network issues without wasting time and money by going to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a mix of telephone help and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM certified security professionals to help you with the most difficult network issues.
Extended Call Desk IT Consultants
Open Now Support and Help Extended Support Desk
Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are designed especially for small organizations who require immediate availability of a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Software Selection and Integration.
External Network Security Scan Engineer
Internal Network Security Inventory Consult
Progent provides small businesses a pair of ultra-affordable security evaluation packages that include, at a set fee, remotely administered inventory scans of your security profile which are analyzed by certified security engineers who assess the data collected by the scan, deliver unbiased summaries of your current security vulnerability, and make recommendations for remediation. Progent offers two complementary network security evaluation scanning packages for external and internal security testing that are priced to fit the budgets of small businesses while providing enterprise-quality assessments of your IT network's exposure to attack.
Internet Data Center Setup and Support
Multi-site Network Support
For enterprises with branch offices in or any area served by Progent's consultants, Progent's Microsoft-Certified IT consulting professionals and certified Cisco system consultants offer a variety of network support services such as project planning, SOX compliance, office relocations, enterprise security, system design, local or remote emergency support, and technical support for co-location hosting facilities. A Progent IT consultant can show you how to design a multi-site network that makes efficient use of colocation services and Internet data centers. Progent’s Microsoft Certified engineers can help major corporations design, deploy and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you configure Cisco technology for connection solutions that combine simple, high-performance, integrated, and remote networking.
Cybersecurity Company Check Point 1000 Firewalls
Check Point Software Blade Security Audit Services
Progent's Check Point firewall experts can help you plan, integrate, and administer firewall environments built around Check Point Software NGFW firewalls and Check Point's subscription-based security services. Progent's consultants can also help you support older Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.
Desktop Migrations
Microsoft Mac and Linux Desktop Install
Progent can deliver a wide array of low-cost remote and on-premises support services to assist you to install, administer, and debug desktops and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
BlackBerry BPS Engineers
BlackBerry Smartphone IT Consulting
Progent offers the support of BlackBerry-certified experts who can assist small companies to plan, manage, and troubleshoot BlackBerry technology economically and effectively, eliminating the need for an in-house BlackBerry expert and reducing the expense and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, combined with Progent's proven online service delivery model, offers small and mid-size companies a cost-effective solution for integrating BlackBerry technology productively into their IT system.
Consultants Remote Office
Branch Offices Setup and Support
Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that require IT service with the flexibility common to with small companies but which includes effective client interaction, thorough documentation, and compliance with corporate IT standards. If your enterprise maintains a sales office situated anywhere in California or any region covered by Progent's engineers, Progent can offer a broad array of in-person and on-line IT support services and network architecture expertise.
ProSight Email Guard Spam and Virus Filtering Service Professional
Technology Professional Email Outbound Content Filtering
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall.
Remote Support Services Shared Help Desk Ticketing
Extended Service Desk Engineer
Progent provides several basic kinds of Contact Center support including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts offers your customers convenient access to a reliable technical resource with extensive experience delivering phone support and online repair for networks based on Microsoft technology. Progent's concentration is on earning the support Help Desk a respected image as a solid contributor to company performance. Progent's goal is to fix and not simply record problems.
Extended Help Desk Remote Support
Shared Help Desk Support and Integration
Progent's Network Call Center Outsourcing Support Services for PC desktop support are designed especially for small businesses who require immediate availability of a Help Desk Service Center with expert telephone support and effective escalation capability but who have to operate within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Support, Initial System Assessment, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Microsoft Software Update Services On-site Technical Support
24/7 WSUS Specialist
Microsoft WSUS allows information technology administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT personnel can completely and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your system environment.
Professional Windows Hyper-V 2016 Failover Clusters
Windows Server Hyper-V 2016 Containers Configuration
Hyper-V 2016 incorporates core technologies first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-based or hybrid installation, develop and execute a non-disruptive upgrade plan, train your IT management and support personnel, and deliver ongoing consulting and debugging support to ensure that your Hyper-V 2016 solution delivers maximum business value.
Desktop Technology Small Business Outsourcing
Microsoft and Mac Desktop Software Consultant
Progent can deliver a variety of affordable online and onsite consulting services to help you to configure, administer, and debug workstations and mobile devices powered by Microsoft Windows, macOS/OS X, Apple iOS, Google Android, or Linux.
Top SCVMM 2012 and Hyper-V Online Help
Microsoft Certified Expert Virtual Machine Manager Support Services
Progent's Microsoft-certified consultants can assist organizations of any size to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from an earlier edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and troubleshoot your current SCVMM environment so you realize maximum business value.
Office 365 authentication Consultant Services
Remote Support Services Hybrid Configuration Wizard
Microsoft Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and associated Exchange infrastructure to lower capital expense and administrative hassle. You can deploy Office 365 Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online support to assist your small businesses to assess the potential advantages of Exchange Online, plan a solution that makes sense for your functional requirements and budget, implement an efficient migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your management team and users, and deliver as-needed consulting and troubleshooting.
Hybrid Office 365 solutions Remote Troubleshooting
Office 365 Single Sign On Online Support Services
Microsoft allows you to create transparent hybrid environments that combine Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is carried out on time and on budget.
Windows Server 2012R2 Multitenancy Remote Troubleshooting
Windows Server 2012 R2 Virtual Fibre Channel Support Services
Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support, team, develop an enterprise-wide security strategy, streamline IT management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Apple macOS and OS X Support and Setup
Apple MobileMe Online Support Services
Progent's consultants can provide macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom training. Progent can help clients to migrate to macOS from OS X or other earlier editions of Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also assist you with iPhone integration and Apple iPad management, or moving to iCloud services. For computer networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is reliable, secure, fast and aligned with your company's objectives.
Antivirus Technical Support
Postini Consultants
E-Mail Guard is Progent's economical antispam and virus defense solution that offers small companies world-class protection against spam, viruses, DHA attacks, and other varieties of e-mail-based assaults on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive suite of web-managed anti-spam and virus protection services that stop email attacks before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and manage their e-mail application, regardless of server vendor, hardware technology, or geographic location.
Network Outsource Microsoft Desktop
Microsoft Desktop Network Support Companies
Progent offers a broad array of affordable services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or remote help for individual machines or laptops or help you to plan and implement a large-scale migration to new or updated OS platforms and applications. Progent can also provide engineers and technical workers to help your company to plan for and complete a company relocation or consolidation organized to produce minimal disruption of your productivity.
Network Health Assessment Consultant
Active Directory Cleanup Specialist
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner and safer AD environment. Both options also offer the ongoing benefits of advanced remote network monitoring and management technology. These advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime.
Wireless AP On-site Support
802.11ac Wireless Technical Support Services
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
System Center 2016 Professional
System Center 2016 and Intune Setup and Support
Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft Certified network consulting professionals. With Progent's affordably priced network support packages, small organizations can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company networks enterprise-class reliability, protection, and performance.
Infor SyteLine CloudSuite CPQ Consultancy
Consultancy Infor SyteLine CloudSuite Job Costing
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and service companies to simplify complicated supply chains and improve the efficiency of key processes to get products to market quickly and meet customer commitments consistently. Progent can provide the skills of an ERP specialist with more than 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that spans from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Office 365 integration, disaster recovery planning, and database administration.
Windows Server Essentials and Office 365 Technology Professional
Windows Server Essentials Server Backup Professional
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small organizations to make the move from the older stand-alone in-house datacenter to the new hybrid networking model that includes both local and cloud-hosted software and infrastructure. Progent's consultants offer cost-effective online consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid local/cloud model for your network ecosystem. Progent offers comprehensive project management support to help you plan and execute a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide continuing consulting, troubleshooting, and training.
Exchange 2016 Upgrade Network Consultant
Microsoft Exchange 2016 Migration IT Services
Progent can help your business in all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
On-premises Wireless Site Survey Remote Technical Support
24-7 Online Support Services Wi-Fi Site Survey
Progent's Wi-Fi site survey services help you to plan, implement and troubleshoot a Wi-Fi network customized for your environment, offering you a wireless solution that delivers the reception, performance, capacity, security, and roaming capability your company requires.
Envisioning Phase: Requirements Definition Network Recovery
Remote Information Technology Consulting Companies Planning Phase: Design and Architecture Proposals
When conducting consulting tasks for corporate clients, Progent uses a structured approach driven by defined milestones so as to achieve financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, pilots, design adjustments, and professional deployment. All phases are recorded to make available a detailed description of technical services delivered and to help in ongoing network maintenance.
Linux Network Monitoring Computer Consultant
MRTG for Linux Professional
Network monitoring ordinarily consists of observing a system's resource usage in order to identify throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux or UNIX and can be used to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network integration consultants can help you use both these tools to tune and repair your network. Progent's UNIX support professionals provide small businesses and programmers help with administering and servicing UNIX and Linux networks that work with Windows-based products.
Microsoft Exchange Server 2016 Upgrade Online Troubleshooting
Exchange Server 2016 Upgrade Planning Consulting
Progent can help your business in all facets of your migration to Microsoft Exchange Server 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up HLB for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Microsoft Office 2000 Support Outsourcing
Network Solutions Microsoft Office
Progent’s IT outsourcing packages provide economical network consulting for small organizations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building a web-based eCommerce application, outsourcing your IT technical services can reduce costs and eliminate uncertainties, permitting IT service expenses to grow in a more linear and manageable fashion than is possible by assembling a large, knowledgeable internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and highly available network architecture for your vital applications based on Windows including Office XP, Microsoft Office 2003, and Office 2000.
Integration iPhone ActiveSync
iPhone Active Directory Engineer
Progent offers cost-effective remote consulting to help you to plan, configure, and fix any facet of your iOS and Windows integration solution and is available for quick jobs to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your IT network.
Meraki Wireless AP On-site Support
Meraki MR84 Access Point Computer Consultant
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for centralized management.
24-Hour Cisco VoIP Consultancy Firms
Cisco Support Outsourcing Services
Progent's Cisco-certified CCIE network consultants can assist your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone consulting, and CUCM/CallManager software expertise.
Juniper J2350 Router Network Intrusion Penetration Testing
Juniper J Series Router Compliance Audit
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Infor SyteLine CloudSuite Database Tuning Professionals
Remote Infor SyteLine CloudSuite Process Improvement Professionals
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing and service companies to manage supply chains and improve the efficiency of key processes in order to get products to market quickly and adhere to customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, training, and database administration.
Meraki Outdoor APs Support and Setup
Consultant Meraki MR62 Access Point
Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support to help businesses of any size to plan, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their location or device.
Technology Professional desktop and application virtualization
Top virtual desktop delivery Consult
For Windows desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can help you to design a XenDesktop environment that maximizes the strategic impact of your IT system; integrate XenDesktop software with your servers, user devices, and printers; upgrade your older virtual desktop software to current releases of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to best practices to maintain your XenDesktop solution effectively.
Small Business WAP300 AP Technical Support
Small Business WAP551 IT Services
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered devices intended as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE wireless network consultants can provide remote or onsite integration and debugging support to help you to design, implement, update, tune, manage and debug Cisco Small Business Wi-Fi AP deployments of any size or topology.
Cisco Certified Expert Configuration Online HelpDesk Call Center
24x7 Call Center Support
The Helpdesk service model used by Progent gives small businesses an affordable alternative to dependence on independent consultants by offering broad expertise shared by multiple support teams, optional 24x7 access to emergency help, escalation capability to world-class experts for solving the most complex issues, support consistency and reliability, prompt follow through overseen by veteran IT service managers, a variety of easy-to-use mechanisms for requesting support jobs, plus a high level of process transparency enabled by trouble ticket tracking and available via a web portal.
Dynamics GP VBA Technology Professional
Dynamics GP Web Services Professionals
Progent's seasoned solution designers and programmers can assist your company to create enhancements to Microsoft Dynamics GP/Great Plains that support the special requirement of your organization without losing the advantages of seamless Windows integration and connectivity. Progent can also offer help with a range of software development tools that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Windows Hyper-V 2016 Shielded VMs Remote Troubleshooting
Hyper-V 2016 Shielded VMs Remote Support Services
Windows Hyper-V 2016 utilizes key technologies first developed for and proven on Microsoft Azure, among the world's biggest public clouds. This significantly improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your vital applications, plan a cost-effective network architecture for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration plan, educate your IT management and support personnel, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
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