Enlarging your at-home workforce can have a major effect on network architecture, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Orlando organization to pick the right technologies and follow leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed expertise for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can assist Orlando, Florida organizations to with any facet of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, data protection solutions, and centralized management.

Network Infrastructure for Telecommuters
Configuring the network infrastructure required for a remote workforce can be especially complex if you must manage a mix of worker-owned hardware like desktop computers and notebooks, Internet routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's experience providing online support for both legacy and current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to assist your company to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a secure connection for authorized at-home workers to use IT assets located at your company datacenter or in the cloud. Progent can assist your company to configure and manage VPN connections between your teleworkers and your key network resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to set up Cisco's AnyConnect client software for safe VPN tunneling for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a teleworker to view and use a data center computer's desktop. This provides IT managers substantial control over the digital environment of telecommuters and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent offers top-tier remote support for deploying home routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and visitors, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause performance as well as security issues. Progent can assist businesses to resolve these issues by delivering services like Aironet configuration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi access point integration assistance.
  • Internet access solutions affect the performance and availability of connections between at-home workers and the corporate data center. Business-critical applications might demand redundant Internet connections in the event the primary connection fails. Progent can provide expertise for selecting service providers, choosing appropriate service bundles, and setting up redundant Internet connections. See Internet access integration services.

IP Voice Solutions for Telecommuters
Extending the company PBX system to include remote users is vital to supporting an effective at-home workforce. A broad range of cloud-centric VoIP platforms are popular with SMBs to server remote users. Many enterprises rely on Cisco's modern or legacy platforms for IP voice management. Progent can help organizations of any size to design or maintain a telecommuter VoIP service that provides the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to help organizations optimize their current Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and mixed media software used throughout the network. CUCM supports additional combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older VoIP platforms, see CallManager expertise.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and deliver online deployment and troubleshooting services.

Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite workers and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their different partners and customers. Progent can assist you to maintain your existing voice/video conferencing environment and enhance the experience of your remote employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone platform for compatible iOS and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow as many as 32 concurrent users for voice/video calls. For details about Progent's support services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as IP voice and video calling, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and assist your business to tune your network architecture to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of applications that deliver a cohesive user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for SharePoint and Exchange Server since their first publication and can help businesses to deploy these flagship collaboration platforms to maximize the productivity of your remote workforce.

SharePoint Server Integration Experts for At-Home WorkersSharePoint uses web entities to enable collaboration and knowledge delivery by providing policy-based access to data, workflow, and tools for looking through company-wide information silos. SharePoint enables you to create secure portals that allows remote workers to see and update consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. For details about Progent's SharePoint support services, visit SharePoint integration and development consulting.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, refer to planning and configuration expertise for Exchange Server.

Onedrive Deployment Experts for Remote WorkersOneDrive is Microsoftís collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can access them safely via a browser. Provided with Microsoft 365, OneDrive allows at-home employees to jointly author files. Revisions made offline are automatically uploaded when you go back online. For information about Progent's consulting expertise for Microsoft OneDrive, visit Onedrive integration consulting.

Cloud Integration for Telecommuters
Progent offers fast and affordable online support for helping businesses to create, maintain and repair cohesive hybrid network architectures that combine internal data centers, remote workers, branches, and cloud services. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with public cloud access, identity, and security.

Azure Integration for TelecommutersMicrosoft Azure is a leading platform for public cloud software and services that allows you to use infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure features more than 100 cloud-based services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent can also help you create protected connections to Azure services for at-home workers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting services for Azure, refer to Microsoft Azure consulting services.

Office 365 Integration Services for At-Home WorkersOffice 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity applications and cloud-based services available by subscription. Office applications and services are provided in a variety of plans designed for customers ranging from students and small offices to major enterprises. Progent can provide quick and easy online access to experts familiar with Office 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the various subscription plans offered with Office 365 and deploy 365 apps for your telecommuters to achieve maximum business value. To learn about Progent's support services for Microsoft Office 365, refer to Microsoft 365 consulting expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Office 365 product line. Microsoft 365 Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange experts can provide occasional assistance to guide you past challenging IT roadblocks and also offer end-to-end project management services to make sure your at-home workers have easy and secure access to your Office 365 Exchange Online environment. To learn Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online configuration and support expertise.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's leading source of cloud-based services. Progent offers fast and affordable online contact with cloud connectivity consultants who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-availability network model so your employees have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration support.

Google Cloud Integration for At-Home WorkersGoogle Cloud Platform (GCP) is a popular collection of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your organization to expand your existing IT assets with the Google Cloud, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, plan an efficient storage system with GCP Storage, and simplify identity control for teleworkers with Google Cloud Identity services. Progent can also help you to utilize GCP's management technology to control and track your GCP ecosystem. To learn, visit Google Cloud Platform integration services.

Help Desk Services for Remote Workers
An emergency, company-wide changeover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to track or revise the status of their active tickets, enter information, and upload screenshots and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to supplement your existing Call Desk team by sharing delivery of Call Center services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support model utilizing the leading professional services automation (PSA) platform for handling help requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Call Desk supplementation Services.

Cybersecurity for At-Home Workers
Telecommuters often run their personal equipment and work in an unsecured environment. This worsens their exposure to cyber threats and demands judicious deployment of firewalls, remote endpoint monitoring, and the enforcement of security policies that follow leading practices. Progent's veteran roster of certified cybersecurity experts can help your company to design, implement and manage a compliant cybersecurity solution that guards critical data in networks that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network that can be securely utilized by on-premises users as well as by an at-home workforce, mobile workers, suppliers, clients, and other stakeholders. Modern firewall appliances allow you to configure and control appropriate permissions to various classes of users and to expand your network and modify your security profile as your business evolves and as cyber threats grow more sophisticated. Progent supports both current and legacy firewall appliances from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration services, visit firewall integration and support expertise.

Remote Security Monitoring Services for At-Home WorkersRemote Endpoint Security Monitoring makes it possible to track the disparate devices used by teleworkers and either block or spot and mitigate modern cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on each secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context to identify zero-day attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to quarantine the threat. Because the ProSight ASM agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your network to all classes of external and local security threats for an environment that incorporates remote workers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security assessment experts, which can be provided by security experts with top credentials including CISA, CISSP, and GIAC, can help you to audit your operations and governance policies and review your IT infrastructure to allow you to design top-level protection for your at-home workers.

Data Protection Solutions for Remote Workers
Data Protection covers backing up and recovering critical information so as to prevent data loss and reduce recovery time and effort in case of storage failures resulting from equipment breakdowns, software hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection strategies can be particularly challenging to design and maintain in hybrid environments that combine local data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for telecommuters must address diverse types of user-owned endpoints. Progent can provide fast remote help from consultants knowledgeable about a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and features granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically envision circumstances that require a quick switch to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity planning consultants can assist your business to create, document and test a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a centralized solution for protecting corporate information by controlling local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Managed endpoint devices can be personally owned or company owned. IT administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, configure rules for permission to access data and networks, set passwords, create VPN connections, determine how home-based workers share data, establish threat defense, verify security compliance, and delete corporate information from lost, stolen or decommissioned endpoint devices. Microsoft Intune runs with iOS, Google Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and how Progent can assist you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, go to Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM platform that helps network managers to keep remote endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud products. For details about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Orlando, Florida organization, call 1-800-993-9400 or refer to Contact Progent.