Orlando At Home Workers Integration Consulting and Support
System Planning, Implementation, Management and Help Desk Consultants
Expanding your at-home workforce can have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Orlando company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you successfully complete mission-critical tasks.
Progent can help Orlando, Florida companies to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.
Infrastructure for Telecommuters
Configuring the network infrastructure needed to support an at-home work environment can be particularly challenging if you must accommodate a combination of personal hardware like PCs and laptops, routers, and Wi-Fi APs from different vendors and with a mix of operating systems and firmware levels. Progent's background providing remote help for both outdated as well as modern IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services available from Progent to help your company to implement a productive work-at-home ecosystem include:
- Virtual Private Network technology allows you to establish a secure connection for authorized at-home employees to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help your company to configure and manage VPN access between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software to provide secure VPN tunneling for a wide selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable a telecommuter to view and interact with a remote PC's desktop. This provides IT managers substantial control over the computing environment of telecommuters and offers them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide expert remote support for configuring home routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often shared by the whole family and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause throughput and cybersecurity problems. Progent can help businesses to mitigate these issues by delivering services like Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi AP setup help.
- Internet access methods affect the speed and availability of connections between telecommuters and the corporate network. Business-critical applications may require redundant Internet access in the event the primary connection breaks. Progent offers expertise for selecting Internet service providers, selecting sensible bandwidth and data volume packages, and integrating redundant Internet connections. Refer to Internet connectivity solutions.
VoIP Solutions for At-Home Workers
Extending the business PBX environment to include telecommuters is critical to maintaining an effective at-home workforce. A broad range of cloud-centric digital PBX products are used by SMBs to support telecommuters. Many larger organizations depend on Cisco's modern or older platforms for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a remote VoIP service that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to assist organizations optimize their current Cisco IP voice environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications deployed across the network. CUCM manages other mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to maintain your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, refer to CallManager expertise.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these VoIP solutions and deliver online integration and troubleshooting expertise.
Voice/Video Conferencing for Teleworkers
A wide selection of voice/video conferencing products from major vendors support online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite workers and at-home workers. Many organizations utilize multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the productivity of your remote workforce.
- Skype for Business is Microsoft's popular unified communications platform that supports real-time presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist you to configure and maintain Skype for Business clients to accommodate your remote employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. To learn more about Progent's consulting expertise for Cisco Webex as well as for additional video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support expertise for Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and help you to optimize your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, providing a powerful environment of productivity apps that deliver a cohesive user experience for exchanging data and ideas across multiple sites and on a broad range of endpoint devices. Progent has provided remote consulting support for SharePoint and Exchange since their original publication and can assist your company to tune these critical collaboration products to maximize the effectiveness of your remote workforce.
SharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-based delivery of content, workflow, and tools for searching through company-wide information silos. SharePoint allows you to build protected web portals that allows remote workforce to view and edit aggregated business intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint expertise, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to deployment consulting for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and colleagues anywhere can access them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows home employees to jointly author files. Edits created offline are uploaded when you go back online. To learn about Progent's support services for OneDrive, refer to Microsoft Onedrive integration consulting.
Public Cloud Integration Services for Remote Workers
Progent can provide affordable online assistance for enabling businesses to build, manage and optimize integrated hybrid network models that combine internal data centers, at-home workers, branch offices, plus cloud services. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading platform for public cloud services that enables you to use infrastructure, virtual servers, and critical apps running on Microsoft's extensive cloud. Azure includes over one hundred services services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you establish protected access to Azure services for at-home workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's support services for Azure, go to Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity applications and cloud services available by subscription. Office applications and cloud services are provided in a variety of plans designed for users ranging from individuals and small offices to major corporations. Progent can provide quick and easy online contact with consultants familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. To find out about Progent's expertise for Microsoft 365, go to Microsoft 365 integration expertise.
Microsoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate transparently with local deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed assistance to get you through tough IT bottlenecks and can also provide comprehensive project management outsourcing to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top source of cloud-based services. Progent can provide rapid and affordable online access to cloud connectivity experts who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network architecture to make sure your users have a consistent computing environment whether they are working from your main office, a branch office, from home, or on the move. For information about Progent's consulting services for Amazon AWS, go to Amazon AWS integration services.
Google Cloud (GCP) is a popular suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your current IT resources with the Google Cloud, and Progent's database experts can show you how to make your key apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and simplify identity control for teleworkers with Google Cloud Identity services. Progent's experts can also help your organization to use GCP's unified management tools to administer and track your Google Cloud ecosystem. To learn, go to Google Cloud Platform consulting expertise.
Help Desk Support for Remote Workers
A sudden, enterprise-wide transition to a teleworker workforce, which might be activated by an epidemic or as part of a business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or expand their Call Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or edit their active trouble tickets, enter information, and upload screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Supplemental Service enables you to expand your existing Support Desk organization by splitting responsibilities for Support Desk services seamlessly between your in-house IT support staff and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, see Progent's Call Desk augmentation Services.
Security for Remote Workers
At-home workers typically utilize their personal computing devices and often operate in an unsecured physical area. This multiplies their susceptibility to malware attacks and requires careful configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user education, and the development of policies based on leading practices. Progent's seasoned group of data security solutions experts can help you to design, deploy and maintain a compliant security solution that protects vital IT assets in environments that incorporate an at-home workforce.
Firewalls allow you to create a network that can be safely utilized by local users and by teleworkers, mobile employees, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control appropriate permissions to different classes of users and to scale your network and modify your security profile as your company evolves and as cyber threats become more sophisticated. Progent supports both new and older firewall appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, see firewall support expertise.
Online Endpoint Monitoring makes it easy to watch over the various devices utilized by remote workers and either block or identify and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint, watching all activity and utilizing state-of-the-art AI technology from SentinelOne to identify zero-day attacks on arrival. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the network to contain the malware. Since the ProSight ASM agent is autonomous, endpoint devices remain secure even when they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, visit remote endpoint security monitoring for teleworkers.
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm your identity via a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that incorporates telecommuters. Progent can run online, automated cybersecurity inventory scanning for quickly and affordably detecting a broad range of security holes that can be found over the Internet. Progent's security audit consulting services, which can be provided by data security experts with top credentials such as CISM, ISSAP, and GIAC, can help you to evaluate your workflows and policies and review your IT architecture to allow you to implement top-level security for your an at-home workforce.
Download White Paper: Securing a Work-From-Home Network
To view or download a white paper describing critical things to concentrate on for protecting a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection involves saving and recovering vital data so as to prevent data loss and reduce restoration time in the event of storage system problems resulting from equipment issues, software hiccups, user error, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for at-home workers must cover diverse types of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/recovery products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity plans typically envision circumstances that require a temporary changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can assist you to develop, document and test a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager offers a centralized platform for protecting corporate information by managing local, mobile, and at-home endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or company owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to provision and validate apps on devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, establish VPN tunnels, determine how home-based workers share data, establish threat protection, verify security compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Microsoft Intune works with iOS/iPadOS, Google Android, Windows, and macOS devices. For information about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workforce, visit Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network administrators to keep off-premises endpoints current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration along with VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key features of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Orlando, Florida company, phone
An index of content::
Best Network Engineer Windows Server 2012R2 Storage Spaces
Specialist Windows Server 2012R2 Hyper-V Virtual Switch
Progent's certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your infrastructure for local, multi-location, cloud-based, and hybrid environments, train your IT support, staff, develop an enterprise-wide security strategy, streamline IT management, help with application development, and build and test a DR/BC plan.
Apple Macintosh IT Consultants
Apple Mac Professionals
Progent's consultants can provide macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone integration and Apple iPad management, or migrating to iCloud services. For computer networks based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, configuring and supporting a network environment that is reliable, safe, fast and aligned with your organization's business goals.
24x7x365 ProSight Virtual Machine Hosting Consultancy
ProSight Virtual Hosting Engineer
Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small company's production servers in an environment that delivers the highest degree of dependability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based upon proven virtualization technologies that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
Emergency ProSight Email Directory Harvest Protection Professional
Professionals Cloud Protection for Email
Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
Microsoft Windows 7 Migration Remote Technical Support
Consulting Windows 7 Upgrade
Progent's Microsoft certified consultants can provide offsite and onsite consulting expertise to help you to manage, support, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, data and identity protection, disaster recovery, online access, smartphone and tablet integration, wireless configuration, and remote system monitoring.
Cybersecurity Firms WatchGuard SSL VPN
WatchGuard XTM Firewall Firewall Support
Progent offers support services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
Largest Project Excel Services Contract Programmer
Contract Programming Firm Project Online
Progent's Microsoft consultants offer in-depth support in implementing, using and debugging all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective remote consulting services based on industry best practices to help organizations of any size to receive all the benefits of this leading project management solution. Consulting support offered by Progent include solution planning, installation and upgrades, strategies for safe file and status sharing among onsite and offsite users, network optimization, and specialized online training.
24 Hour SCVMM 2012 Hyper-V Clusters Consultants
SCVMM 2012 PowerShell Remote Technical Support
Progent can help organizations of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to migrate from an older edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to optimize and repair your current SCVMM 2012 environment so you get the highest possible return on investment.
Microsoft 365 authentication IT Consultant
Technical Support Services Microsoft 365 Portal
Microsoft allows you to create seamless hybrid ecosystems that combine Microsoft 365 and local Exchange systems. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is successfully completed on time and within budget.
Services Citrix Essentials for Hyper-V
Immediate Citrix Essentials for Hyper-V Consultant
Progent's Citrix-certified consultants can help your organization to assess the strategic value of the various editions of Essentials for Hyper-V, assist you to use Citrix administration utilities with your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials to improve the performance, uptime, consistency, and fault tolerance of your virtualized environment while reducing the cost of equipment and operations and streamlining management tasks.
Exchange 2007 Edge Server Online Support
Microsoft Exchange Server 2007 Computer Engineer
Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2007 migration plan that minimizes network downtime, reduces long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to finish your project rapidly and economically. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Top ransomware cleanup and restore Engineer
ransomware removal and recovery Engineer
Progent's proven ransomware recovery experts can help your business to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Microsoft 365 and Apple iOS Help and Support
Hybrid Configuration Wizard Remote Technical Support
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have certain mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is carried out on schedule and within budget.
Email Link Protection Professionals
24-7 ProSight Email Guard Spam Filtering Consulting
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
Engineers Windows Server 2003
Microsoft Expert Windows Server 2003 Consultants
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of work in Microsoft integration, assures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, deploying, administering and troubleshooting powerful information technology solutions based on Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Award Winning SQL Server 2019 Support
SQL Server 2019 Analysis Services Support
Progent's certified SQL Server 2019 experts can help you to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid online or on-premises contact with consulting experts in system planning and deployment, application development, database administration, and cybersecurity.
Check Point ZoneAlarm Cybersecurity Tech Services
After Hours Firewall Audit Check Point 23000 Firewalls
Progent's Check Point experts can help you select and deploy Check Point Software Firewall and VPN utilities and appliances powered by Check Point's security platform to offer an economical and effective security solution for your business network. Progent can also help you configure other Check Point technologies including ZoneAlarm and Check Point UTM-1 firewalls with security products from other vendors and offer a single source for continuing network support, maintenance, training, and design services.
Emergency Exchange 2013 Backup and Restore On-site Technical Support
24x7 Exchange 2013 Backup and Restore Onsite Technical Support
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and delivers important innovations plus a revamped structure. These enhancements affect vital IT areas such as manageability, availability, compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management services for Exchange 2013.
System Center 2016 Configuration Manager Integration Support
Online Troubleshooting System Center 2016 Azure Integration
Small to middle size businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Premier IT consulting experts. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small business networks world-class availability, protection, and performance.
Remote Employees Data Protection Remote Support
Remote Workforce Data Protection Support Outsourcing
Progent can help small and mid-size organization to plan, install, test and maintain backup/restore systems required for teleworkers.
Design Firm ERP
Microsoft Dynamics NAV Applications Consultants
Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and financial system programs to meet your particular company needs. Progent’s Microsoft consultants provide experience in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce integration support for secure, company-wide resource sharing plus interfacing with Customer Relationship Management programs.
Network Consultant Altaro VM Backup Deduplication
IT Consulting Altaro VM Backup Testing
Altaro VM Backup provides small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also supports low-cost backup to Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.
Security Consultant Nationwide Remote
Phone Support IT Outsourcing Firms
Progent’s Technical Response Center (TRC) provides affordable nationwide extended hours remote support for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts provide 24x7 telephone help and online direct network access to troubleshoot and repair network problems rapidly and affordably.
SharePoint Server 2007 Troubleshooting
SharePoint Server 2007 Online Support Services
Progent’s Microsoft-certified consultants can provide small and medium sized businesses IT consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a central location for your employees or clients to connect to, manage, share and interact with relevant information, files, and applications and to communicate with other people. It enables faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available inside and outside an organization. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge they’ve created in a manner that makes data easy to locate, download and re-use.
Exchange 2010 Migration Engineer
Microsoft Exchange Server 2010 Migration Consulting
Progent's Microsoft-certified network engineers can assist you to determine the benefits of Exchange Server 2010 for your company and can assist your IT staff to plan and implement a smooth upgrade to Exchange Server 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by improving your workers' efficiency, lowering the cost of equipment and support, streamlining management, and consolidating your vital communications platforms.
Cisco ASA Firewall IPS Troubleshooting
Specialists Cisco ASDM for Firewall Management
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Urgent Online Cisco Certified CCIE Online Technical Support
Server Help Cisco Security
Progent's Cisco certified network infrastructure consultants have extensive experience assisting Internet Service Providers to design, implement, manage, optimize, and troubleshoot fault-tolerant, scalable network solutions suitable for shared public networks.
Meraki MR45 Access Point IT Consultant
24-Hour Meraki Access Point Security Technology Consulting Services
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco appliances for streamlined management.
Dynamics GP Support and Help
24 Hour Dynamics GP Great Plains Accounting IT Consulting
Progent’s Microsoft certified consultants offer a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Dynamics GP/Great Plains family, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its modular design you can license only the functions you currently need, with the option to expand users and enlarge functionality in the future. Progent’s Dynamics GP/Great Plains Software consulting engineers can show you how to install, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.
Telecommuter Infrastructure Online Consulting
Technical Support Remote Employees Infrastructure
Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure for remote workers.
Setup and Support Help Desk Process
Online HelpDesk Call Center Support
The Help Desk support delivery structure used by Progent's Technical Response Center offers small and midsize companies an efficient option to reliance on freelance consultants by offering broad technical knowledge accessible to numerous support teams, optional 24x7 access to urgent assistance, escalation capability to appropriate experts for solving the most intractable problems, support consistency and dependability, prompt follow-up overseen by veteran service administrators, a selection of easy-to-use mechanisms for initiating service tasks, and a high level of progress transparency enabled by ticket tracking and available via a web-based portal.
Shared Network Support Help Desk Technical Support
Computer Consultant Virtual Help Desk
Progent's Network Helpdesk Outsourcing Services for PC desktop support are designed especially for small businesses who need fast access to a Help Desk Service Center with expert phone support and full escalation capability but who must work within a restricted IT budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Private Clouds for Small Businesses Professionals
24/7/365 Private Cloud Hosting Services Consulting Services
Progent’s private cloud hosting service enables small and midsize businesses to run key applications such as SQL and Exchange Server from a hardened Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can use Progent’s private cloud hosting service to eliminate large capital costs for the purchase, maintenance, and management of network hardware and facilities while benefiting world-class levels of network availability and security.
Stabilizing Phase: Design Tuning Network Administration
Computer Outsourcing Enterprise Services Project Methodology
In conducting consulting tasks for enterprise customers, Progent follows a phased approach driven by defined milestones in order to meet budgetary, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and professional deployment. All phases are recorded to make available a detailed description of IT services delivered and to assist in downstream network support.
Outsourcing MobileMe
Technical Support Apple Mac
Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and email expertise, security services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or earlier versions of Apple OS X and Progent can provide expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone integration and iPad synchronization, or moving to iCloud services. For business networks based solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and supporting a network infrastructure that is reliable, secure, fast and aligned with your organization's objectives.
Cisco Certified CCIE Security Consulting Firm
Top Rated Cisco Certified CCIE Consultant
Progent's Cisco CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, deploy, manage, optimize, and debug fault-tolerant, scalable network environments appropriate for shared public networks.
Teleworker Endpoint Management Specialists
Remote Workforce Endpoint Management Professional
Progent can assist small and medium-size organizations to configure unified endpoint management platforms for maintaining endpoints used by telecommuters.
Online Consulting Small Business WAP100 AP
Small Business WAP561 Integration Support
Cisco's Small Business family of APs are Linux-based devices intended as value-priced wireless APs for small offices. Progent's Cisco CCIE wireless network consultants can provide remote or onsite configuration and debugging services to help you to design, configure, upgrade, tune, manage and debug Cisco Small Business Wi-Fi access point environments of any size or topology.
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