Orlando Remote Workforce Solutions Support Services
Solution Design, Implementation, Management and Call Center Consulting and Support Services
Expanding your remote workforce may have a major impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Orlando company to pick the appropriate technologies and adhere to best practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent's consultants can help Orlando, Florida companies to succeed with any facet of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed to support a remote workforce can be particularly challenging if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, Internet routers, and wireless appliances from various vendors and with a mix of operating systems and firmware levels. Progent's background providing online support for both outdated and modern technologies in remote office solutions enables you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for implement necessary updates. Support services offered by Progent to help your company to implement a high-functioning telecommuting infrastructure include:
- VPN technology makes it possible to create a secure connection for authenticated at-home workers to use IT assets located at your corporate datacenter or in the cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your key network resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's popular AnyConnect client software for secure VPN connections for a wide range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms enable an at-home worker to see and interact with a remote computer's desktop. This technology gives network managers substantial control over the computing ecosystem of at-home employees and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert online support for setting up home routers from all major vendors. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically shared by families and guests, are frequently used by at-home employees to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist you to resolve these issues by providing expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti WiFi access point setup assistance.
- Internet connectivity methods affect the performance and reliability of connections between at-home workers and the corporate network. Business-critical applications might demand redundant Internet access in case the normal connection fails. Progent offers guidance for picking service providers, picking appropriate service bundles, and setting up redundant Internet connections. See Internet access solutions.
VoIP Solutions for Remote Workers
Extending the company PBX system to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based IP voice products are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or legacy products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a remote VoIP environment that provides the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced IP telephony capabilities to devices like IP phones, media processing products, Voice over IP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports additional combined media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's CUCM support, see CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other early IP voice products, see Cisco CallManager consulting services.
- Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and provide on-demand integration and debugging expertise.
Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing products from major technology companies enable online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite users and teleworkers. Many organizations utilize multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and enhance the engagement of your at-home employees.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. For details about Progent's support expertise for Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with capabilities that include voice/video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these conferencing platforms and assist you to optimize your network architecture to host them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, providing a rich ecosystem of applications that deliver a cohesive user experience for exchanging data and ideas throughout multiple sites and on a wide selection of endpoint devices. Progent has provided online consulting services for SharePoint and Exchange since their initial releases and can help businesses to deploy these flagship collaboration products to maximize the productivity of your at-home workforce.
SharePoint utilizes web entities to promote collaboration and information sharing by offering policy-based delivery of data, business processes, and tools for looking through enterprise-wide information silos. SharePoint permits you to build protected web portals that permits remote workers to view and edit consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts. To learn about Progent's SharePoint consulting services, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see planning and configuration consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can share them safely through a web browser. Provided with Office 365, OneDrive allows at-home employees to co-author documents. Revisions made offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, go to Onedrive integration experts.
Public Cloud Integration Services for Teleworkers
Progent can provide fast and affordable remote assistance for enabling organizations to build, manage and repair cohesive hybrid network models that combine internal data centers, at-home workers, branch offices, plus public cloud services. Progent can provide expertise for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers fix problems with public cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a popular family of public cloud services that allows you to use IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design data backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. To learn about Progent's support services for Azure, see Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity applications and cloud-based services available on a subscription basis. Office applications and services are marketed in a selection of bundles designed for customers ranging from individuals and households to major corporations. Progent offers quick and easy online contact with experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help you to assess the numerous subscription bundles offered with Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft Office 365, visit Office 365 consulting expertise.
Office 365 Exchange Online is one of the most widely used applications in Azure-hosted Office 365 product line. Exchange Online offers the benefits of lower costs for physical infrastructure, simplified management, dynamic scaling, high availability, and other advantages inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange consultants can provide as-needed help to get you past tough technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your remote workers have easy and secure access to your Office 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, visit Exchange Online integration and support expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the world's biggest source of cloud services. Progent can provide fast and economical online contact with cloud connectivity consultants who can help your organization to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network architecture to make sure your users have a consistent computing environment whether they are working from your main office, a remote branch, from home, or on the road. To find out about Progent's consulting services for Amazon AWS, refer to Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular suite of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your critical applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity control for telecommuters with GCP Cloud Identity. Progent's experts can also help your business to utilize GCP's unified management tools to control and track your Google Cloud environment. To find out, visit Google Cloud Platform (GCP) integration support.
Help Desk Support for Telecommuters
A rapid, organization-wide changeover to a from-home business model, which might be driven by an epidemic or as part of a business continuity plan, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or expand their Call Center by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive team of online technical support specialists along with world-class ticketing and follow-up technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their active tickets, enter details, and upload screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables your company to supplement your existing Help Desk team by splitting delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide best-in-class desktop support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Security and Compliance for Telecommuters
Remote workers often use their personal equipment and work in an unsecured space. This increases their exposure to cyber threats and demands careful deployment of security appliances, remote monitoring, and the creation of security policies in compliance with best practices. Progent's veteran roster of certified cybersecurity experts can assist your business to design, implement and administer a modern cybersecurity environment that guards sensitive data in networks that incorporate an at-home workforce.
- Firewalls allow companies to build a network that can be safely utilized by local users as well as by at-home workers, mobile users, vendors, customers, and the public. Next-generation firewall devices permit you to assign and manage different permissions to various groups of users and to expand your IT network and modify your security profile as your business evolves and as network attacks become more complex. Progent supports both current and older security appliances from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration expertise, see firewall integration and support expertise.
- Online Endpoint Security Monitoring makes it easy to track the disparate devices utilized by telecommuters and either block or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is installed on every protected endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context to detect new attacks before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. To find out more about ProSight Active Security Monitoring, see remote endpoint security monitoring for remote workers.
- Security Audits can assess the exposure of your information system to all types of outside and local security threats for a network that includes remote workers. Progent can run online, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be provided by data security experts with advanced certifications such as CISA, CISSP, and GIAC, can assist your business to audit your operations and policies and review your IT architecture to allow you to implement top-level security for your an at-home workforce.
Data Protection for Teleworkers
The field of Data Protection covers saving and restoring vital data in order to avoid data loss and minimize recovery time in case of storage failures due to hardware issues, software glitches, user error, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.
- Backup/Restore solutions for remote workers must cover diverse kinds of personally owned endpoint devices. Progent offers fast online access to experts familiar with a broad array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Popular backup/restore solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that require a rapid changeover to an at-home workforce. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to create, document and test a DR/BC plan that addresses the process of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a unified platform for safeguarding critical information by controlling onsite, mobile, and home-based endpoints.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Remote endpoint devices can be personally owned or company owned. IT administrators managing the endpoint computers of telecommuters can use Intune to deploy and authenticate applications on devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, establish VPN connections, control how telecommuters share information, establish threat protection, ensure security compliance, and erase corporate data from lost, stolen or decommissioned devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your teleworkers, visit Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM product that allows network administrators to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include fast remote deployment of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive work-from-home solution for your Orlando, Florida company, call
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After Hours System Center 2016 and Intune Consultant Services
Best System Center 2016 Amazon AWS Integration Network Consultant
Progent has more than a decade of background deploying, maintaining and troubleshooting the key components that make up System Center and can assist your organization to plan, deploy, support, and repair your System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can assist your organization to upgrade to the latest edition of System Center from an earlier release or from a third-party datacenter management platform to deliver the advantages of enterprise-class provisioning, automation, security and compliance, plus infrastructure and application performance monitoring.
Microsoft Certified Windows Server 2008 DirectAccess Online Technical Support
Windows Server 2008 R2 Consultants
Windows Server 2008 represents an important advance in making information systems more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to offer a better environment for web publishing. Progent can help your company get the most from the improvements built into Windows Server 2008 by providing Microsoft-certified consulting, support, training, temporary staffing, network monitoring, and security engineering services.
Upgrade Help SQL Server 2008
Contract Development Microsoft T-SQL
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class programs that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.
Online Troubleshooting IOS Software
Edge Routers Computer Engineer
Cisco has designed an extensive array of routers including routers designed to deliver the security, performance, and availability demanded by customers ranging from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to expand as you add new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Series Routers.
SQL Server Analysis Services Technical Support
Network Consultants SQL Server 2016
Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, uptime, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to help organizations of all sizes to configure, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Integration Microsoft Azure integration
Azure cloud integration Contract Programming
Progent's consultants can help you with any phase of Azure cloud integration such as requirements analysis, prerequisites evaluation, system architecture, pre-production testing, deployment, automated management, performance optimization, software license management, disaster recovery strategies, security planning, and compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so your clients can safely access to Azure services, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft technologies to work in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure-based services.
NetDocuments Document Management System Services
NetDocs DMS Consultant Services
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for law practices. Progent offers online access to NetDocuments consultants to assist your law firm to design, deploy, manage, tune, or debug a document management system (DMS) environment powered by NetDocs.
Solaris Security Consulting
UNIX Firewall Configure
If your business has a Sun Solaris environment or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can help your entire organization in a broad array of security topics such as security management practices, security architecture and models, connection management systems and techniques, applications development security, business processes security, physical security, telecommunications, infrastructure and web security, and disaster recovery planning. CISM and CISSP define the fundamental skills and worldwide standards of knowledge that network security professionals are required to possess. These accreditations provide executive management the assurance that those who have earned their CISM or CISSP certification have the experience and knowledge to offer world-class security management and engineering help.
Top Quality iPad Architecture Consultants
IT Consultant macOS Connectivity
Progent's Mac networking engineers can help you with a wide array of system foundation issues including network architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of planning, integrating, and supporting a network architecture that is robust, secure, efficient and aligned with your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Small Office Technical Support Companies
IT Support Small Business
Progent is a leader in cost-effectively delivering world-class network support to small companies. Progent's achievement in addressing the IT service needs of the historically underserved small business sector is the cumulative outcome of major technical and operational innovations that have eliminated a great deal of the traditional costs out of administering network service, added unprecedented technical skill into the IT service mechanism, and significantly accelerated the solution cycle.
Les Kent has a 35-year history of effective network integration, corporate administration, marketing, and operations. He has shown a talent for developing elegant IT solutions while working as a system architect, software developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global enterprises.
Enterprise Security Onsite Support
Top Technology Professional Relocation
For large organizations, Progent can leverage internal IT staffs by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the national or global enterprise with branches, Progent can perform as a transparent local extension of enterprise network management. Progent’s enterprise consulting services include company-wide security, online branch office support, system architecture, Sarbox compliance, project management, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can provide field consultants and technicians to assist with a site move or branch move, or a network designer to assist with setting up or using an Internet Data Center or Hosting Facility.
Ubiquiti UniFi Controller software Professionals
Biggest Professionals Ubiquiti UniFi Security Gateway
Progent can provide fast access to the expertise of veteran wireless consultants who can help you to determine the advantages of Ubiquiti UniFi wireless APs for your business and assist you to design, deploy, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to assist you to select, provision, and position Ubiquiti UniFi wireless access points for your required signal coverage and throughput.
Hyper-V 3.0 Server IT Consultants
Microsoft Hyper-V 3.0 Specialists
Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as secure multitenancy, agile infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Hyper-V to deploy and maintain virtual servers to reduce network expenses and improve productivity.
IT Services SQL Server 2016 AlwaysOn
SQL Server 2016 Performance Tuning Remote Consulting
Microsoft SQL Server 2016 offers major enhancements in speed, scale, data security, high-availability, BOYD support, and integrated business intelligence. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Jason integration, Row-level Security, Mobile Reports, and seamless management of local and cloud resources. Progent's Microsoft-certified consultants can deliver online and on-premises support to help organizations of any size to configure, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).
ransomware vulnerability audit Consultant
Specialists ransomware preparedness
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that minimizes your exposure to a ransomware attack and meets your business requirements.
Professional CIO
Part-Time CIO Computer Consultant
Progent can provide the part-time or temporary assistance of a seasoned CIO who can provide strategic direction to help your company select and maintain network technology appropriate for your current needs and that can be a solid basis for your growth. Progent's temporary CIO consulting services offer financial leverage to organizations trying to optimize the benefits from their IT investment but who are unable or unwilling to add one more executive-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of consultants certified to maintain all leading OS platforms and connectivity technologies plus a wide range and business software, Progent is in an ideal situation to provide objective recommendations along with expert technical support for creating IT systems that fit the special needs of your organization.
Computer Consultant Hybrid Office 365 Exchange integration
After Hours Office 365 Gmail migration Technical Support Services
Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This allows you to have specific mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and on budget.
Microsoft MOM 2007 Remote Troubleshooting
Microsoft Experts Technical Support System Center Operations Manager
Progent provides a selection of network service packages for small companies. These IT outsourcing and network monitoring solutions are built around the proactive problem handling abilities of Operations Manager 2007, a state-of-the-art server and IT support software platform that tracks the reliability, throughput, and security of your network and isolates potential troubles before they can bring down your system. With Progent's economically priced network support packages, small organizations can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.
Urgent SQL Server 2016 and Power BI Network Consultant
On-site Support SQL Server 2016 Mobile Reports
Microsoft SQL Server 2016 offers major improvements in performance, capacity, data security, uptime, BOYD support, and built-in analytics and reporting. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, Hadoop integration, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to help organizations of any size to implement, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Emergency Consulting Anti-Spam
Antivirus Support and Help
Email Guard by Postini offers constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service specialist. If your organization is too small to purchase for a standard Postini license, you can still have the use of Postini’s Perimeter Manager technology through Progent’s E-Mail Guard spam filtering and anti-virus aggregation program. Progent’s certified email protection professionals can show you how to create an email protection plan that features anti-spam and virus defense products and processes.
Consulting Services Exchange 2007 Edge Server
Exchange Server 2007 Setup and Support
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Exchange 2007 help, repair, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2007 that are best aligned to your business needs.
NetDocuments Compliance Services
NetDocuments Configuration Specialists
NetDocuments (NetDocs) is a leading cloud-based document management system built for legal workflows. Progent can provide online access to NetDocuments experts who can help your law firm to design, configure, manage, tune, or troubleshoot a document management system (DMS) solution based on NetDocs.
Integration Services Co-managed Call Center
Setup and Support Extended Call Desk
Progent's Microsoft authorized Consultants provide several service programs to help mid-size and large businesses develop an efficient and productive internal Network Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and improvement, management reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help organizations analyze the various top level Help Desk software packages on the market and determine what packages might be excessively expensive, miss critical capabilities, or align poorly with your organization's business goals. Progent also provides short-term staffing for businesses who need to reinforce their internal Help Desk team for occasional projects or to substitute for vacationing or indisposed workers.
Home Based Microsoft Certified Work From Home Job
Biggest Subcontractor Jobs Compensation for Cisco Certified
Our compensation structure is based on contribution, so similar to being a freelance contractor, your earnings are directly driven by your work effort. Certain Progent consultants focus on lifestyle issues and choose to consult at a more relaxed pace, utilizing our self-determined calendar to pursue personal pursuits such as mountain biking, motorcycle racing, snow boarding, surfing, travel, or sharing free time with family and friends. Others use the chance to earn major dollars via hard effort and long days. Progent completely supports either end of the spectrum and everything in between.
SCCM Upgrade Online Help
SCCM Hybrid Integration Integration
System Center Configuration Manager automates application and device deployment at scale, streamlines compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a single control mechanism for managing multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help you with any aspect of planning, implementing, using and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
Consultant Services Mandrake Linux
Fedora Linux Computer Engineer
Progent's Linux support services offer small and mid-size companies and software developers assistance with administering and maintaining Linux systems that run with Microsoft-powered technology. Progent offers your business contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide range of experience provides you with an easy one-stop source to show you how to build and manage a secure and robust cross-platform connectivity and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Aironet Wave 2 Wi-Fi Access Point Computer Consultants
Top Quality Aironet 802.11ac Access Point Setup and Support
Progent's Cisco certified Wi-Fi experts can provide economical online and on-premises help for both legacy and modern 802.11ac Aironet Wi-Fi access points and Progent can assist your business to plan and manage wireless solutions that incorporate indoor and outside/ruggedized Aironet APs.
Microsoft Outlook for Mac Training
Microsoft Excel for Mac Train
Progent can provide one-on-one education designed for people who wish to expand their knowledge of the macOS and OS X platform, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for Mac applications.
24x7x365 Amazon cloud integration Programming Firms
Amazon SQS Outsourced Programming
Progent offers cost-effective online support to assist businesses to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
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