Expanding your telecommuter workforce can have a major effect on network architecture, security, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your Orlando organization to select the appropriate tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent offers support services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Orlando, Florida organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure required for an at-home workforce can be particularly challenging if you have to accommodate a mix of personal equipment such as desktop computers and notebooks, Internet routers, and wireless appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's experience providing online support for both legacy as well as modern IT products in virtual office solutions enables you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making essential upgrades. Support services offered by Progent to assist your company to implement a high-functioning work-at-home ecosystem include:

  • VPN connectivity makes it possible to create a safe tunnel for authenticated remote workers to use IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist you to configure and manage VPN connections between your at-home workforce and your various network resources by providing remote VPN configuration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and interact with a remote PC's desktop. This technology gives network managers more control over the computing environment of at-home employees and ensures remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi networks, and firewalls. Progent can provide top-tier remote consulting for deploying routers from all major vendors. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, often supporting the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity problems. Progent can help you to mitigate these problems by providing services that include Aironet integration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity solutions affect the speed and availability of connections between telecommuters and the corporate data center. Business-critical processes may require redundant Internet access in case the primary connection fails. Progent offers expertise for selecting ISPs, picking sensible service packages, and integrating high-availability Internet access. Refer to Internet access integration services.

VoIP Solutions for Telecommuters
Expanding the corporate phone environment to accommodate telecommuters is vital to supporting an effective work-at-home solution. A broad range of cloud-based digital PBX platforms are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or older products for VoIP management. Progent can assist organizations of any size to plan or maintain a remote IP voice environment that delivers the flexibility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist organizations optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software used across the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's CUCM expertise, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can assist you to support your current CallManager environment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to support these VoIP solutions and provide as-needed configuration and debugging expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing products from major technology companies support virtual meetings, video conferencing, chat sessions, and content sharing for both local users and telecommuters. Many companies use a mix of products to accommodate their different partners and clients. Progent can help you to manage your existing conferencing environment and enhance the engagement of your remote employees.

  • Skype for Business is Microsoft's leading communications product that enables real-time presence, IM, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. To learn more about Progent's consulting expertise for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as voice/video calling, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help you to tune your network infrastructure to run them.

Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information across multiple sites and on a broad selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange Server since their first releases and can help businesses to deploy these flagship collaboration products to optimize the productivity of your remote workers.

SharePoint Configuration Consultants for At-Home WorkersSharePoint uses web sites to promote collaboration and information sharing by offering policy-based delivery of data, business processes, and tools for searching through enterprise-wide information silos. SharePoint allows you to create secure web portals that enables remote workers to view and edit aggregated corporate intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). To find out about Progent's SharePoint expertise, refer to SharePoint configuration and application development expertise.

Exchange Configuration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, visit integration consulting for Microsoft Exchange.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers can retrieve them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Edits made offline are automatically uploaded when you reconnect to the Internet. To find out about Progent's support services for Microsoft OneDrive, go to Microsoft Onedrive integration consulting.

Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote support for helping businesses to create, manage and repair cohesive hybrid network architectures that include internal data centers, at-home workers, branch offices, and cloud services. Progent can provide expertise for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers fix issues with public cloud connectivity, identity, and cybersecurity.

Azure Integration for At-Home WorkersMicrosoft Azure is a popular platform for public cloud software and services that enables you to use IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure features over one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish protected connections to Azure services for telecommuters by setting up and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's consulting services for Microsoft Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of business productivity software and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a variety of plans designed for customers ranging from students and small offices to large corporations. Progent can provide quick and affordable remote access to consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to assess the various subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers in a way that delivers maximum business value. To learn about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting services.

Exchange Online Integration Services for At-Home WorkersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, enabling you to create hybrid networks. Progent's certified Exchange experts can provide as-needed assistance to guide you through tough technical bottlenecks and can also provide comprehensive project management services to ensure your telecommuters have easy and secure access to your Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud arena and is the industry's biggest source of cloud services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can assist your organization to design, implement, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's expertise for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud Integration Services for TeleworkersGoogle Cloud (GCP) is a popular collection of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to expand your existing IT resources with the Google Cloud, and Progent's DBA experts can show you how to make your critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist your organization to deploy VMs on GCP Compute Engine, plan a cost-effective storage system with GCP Storage, and simplify access control for at-home workers with Google Cloud Identity. Progent's experts can also assist you to utilize GCP's management tools to control and track your Google Cloud ecosystem. For details, go to Google Cloud Platform (GCP) consulting support.

Help Desk Services for Remote Workers
A rapid, enterprise-wide transition to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide network of online technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or update the status of their current trouble tickets, add details, and append screenshots or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Augmentation Service enables you to expand your current Help Desk Call Center team by splitting delivery of Call Center support services transparently between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your from-home workers, see Progent's Help Desk augmentation Services.

Security for Remote Workers
Work-from-Home (WFH) workers typically utilize their own computers and usually operate in an unsecured physical environment. This multiplies their vulnerability to malware threats and calls for careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user education, and the creation of policies based on best practices. Progent's veteran roster of data security support experts can help your business to plan, deploy and manage a compliant security solution that guards vital information assets in networks that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely utilized by local users and by telecommuters, mobile employees, vendors, customers, and the public. Next-generation firewall appliances permit you to assign and manage appropriate access rights to various groups of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become increasingly sophisticated. Progent works with both current and older security appliances from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, go to firewall support services.

Remote Endpoint Monitoring for TelecommutersRemote Endpoint Monitoring makes it easy to watch over the disparate devices used by at-home workers and either reject or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, see remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo MFA Service Plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for a network that incorporates telecommuters. Progent can run remote, automated cybersecurity inventory scanning for quickly and economically uncovering a wide variety of security weaknesses that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be provided by network security professionals with top certifications including CISM, ISSAP, and GIAC, can assist you to evaluate your procedures and governance policies and review your WAN infrastructure to allow you to implement top-level security for your teleworkers.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you uncover, rank, remediate, and confirm security weaknesses before threat actors can take advantage of them. Progent can help you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure in order to evaluate your current security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to design and deploy a cohesive cybersecurity strategy that simplifies management and provides maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To find out more details about Progent's threat assessment services powered by on NodeZero's pentest platform, see Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key things to focus on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection involves saving and restoring critical information so as to avoid data loss and reduce recovery time and effort in case of storage failures due to hardware issues, software hiccups, human mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that combine private data centers, public clouds, and at-home workers.

  • Backup/Restore solutions for telecommuters must address diverse types of user-owned endpoints. Progent offers fast online access to consultants familiar with a broad range of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, tablets and smartphones. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a quick changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist your business to produce, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a unified solution for safeguarding corporate information by managing on-premises, mobile, and home-based endpoints.

Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Managed endpoint computers can be personally owned or company owned. Network administrators managing the endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push patches and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, determine how telecommuters share data, set up threat protection, verify security compliance, and delete corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune works with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. For details about Intune and how Progent can assist you to use this platform to administer the endpoint computers of your telecommuters, go to Intune mobile device management expertise.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Orlando, Florida business, call 1-800-993-9400 or refer to Contact Progent.