Expanding your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Orlando organization to pick the right technologies and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Orlando, Florida organizations to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure required for a remote workforce can be particularly complicated if you have to manage a mix of worker-owned equipment such as desktop computers and notebooks, routers, and wireless APs from different vendors and with a variety of operating systems and firmware releases. Progent's background delivering online help for both outdated and modern IT products in virtual office venues enables you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for making essential upgrades. Support services offered by Progent to help your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network technology makes it possible to create a secure connection for authorized remote workers to access IT resources situated at your company datacenter or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a broad range of endpoint devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to view and use a remote PC's desktop. This technology provides IT managers significant control over the computing ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home computer networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide expert online support for configuring home routers from a variety of vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and visitors, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause performance and cybersecurity issues. Progent can help you to mitigate these problems by providing services that include Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP setup help.
  • Internet connectivity methods impact the speed and reliability of connections between at-home workers and the corporate network. Business-critical applications may require redundant Internet connections in case the primary connection breaks. Progent can provide expertise for selecting Internet service providers, selecting appropriate service bundles, and configuring high-availability Internet access. See Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Expanding the business phone system to accommodate telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric VoIP products are popular with SMBs to server remote users. Many enterprises rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of all sizes to design or tune a remote IP voice service that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their current Cisco VoIP environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia applications deployed across the network. CUCM supports additional combined media services such as messaging, voice/video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to support your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and provide on-demand integration and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide selection of video conferencing platforms from major technology companies support online meetings, video and voice conferencing, chat, and screen sharing for both local workers and teleworkers. Many organizations use a mix of conferencing products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your current conferencing ecosystem and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading communications product that enables presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's consulting expertise for Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist your business to optimize your network architecture to host them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich ecosystem of applications that deliver a consistent user experience for sharing data and ideas across multiple sites and on a wide range of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their first publication and can help your company to tune these critical collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint utilizes web entities to allow collaboration and information delivery by offering policy-based delivery of data, workflow, and tools for looking through enterprise-wide information silos. SharePoint allows you to create protected web portals that permits at-home workforce to see and edit aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint expertise, go to SharePoint integration and development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see planning and configuration consulting for Microsoft Exchange.

Microsoft Onedrive Deployment Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Revisions made offline are automatically synced when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive configuration experts.

Public Cloud Integration Services for Remote Workers
Progent can provide fast and affordable remote assistance for helping businesses to create, manage and repair integrated hybrid network architectures that incorporate internal data centers, at-home workers, branch offices, and cloud resources. Progent can provide expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters fix issues with cloud access, identity, and security.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a popular platform for public cloud software and services that allows you to utilize IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also show you how to establish secure connections to Azure for telecommuters by setting up and debugging firewalls and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's growing family of client productivity software and cloud-based services offered by subscription. Microsoft applications and cloud services are marketed in a selection of bundles designed for users ranging from students and households to large corporations. Progent offers fast and easy online contact with consultants familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 applications for your teleworkers to achieve top business value. To learn about Progent's expertise for Microsoft 365, visit Microsoft 365 integration support.

Microsoft 365 Exchange Online Integration Services for TelecommutersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid cloud/onsite information systems. Progent's certified Exchange experts can provide as-needed help to guide you past tough IT bottlenecks and also offer end-to-end project management services to make sure your telecommuters have convenient and safe access to your Exchange Online deployment. For information Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for Remote WorkersAmazon Web Services (AWS) is a pioneer in the public cloud market and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity experts who can help your organization to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network model to make sure your users have a consistent computing environment whether they are working from your headquarters, a remote branch, at home, or on the road. For information about Progent's support services for Amazon AWS, see Amazon AWS consulting services.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud is a popular set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to extend your existing IT resources with the Google Cloud, and Progent's database experts can help you make your critical applications cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can assist your business to set up VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify access management for at-home workers with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's unified management technology to administer and track your Google Cloud ecosystem. For information, see Google Cloud Platform consulting services.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide changeover to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity process, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of online IT support specialists along with enterprise-class ticketing and follow-up software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise their active trouble tickets, enter information, and append screenshots and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to augment your existing Call Desk staff by sharing delivery of Help Desk services transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide world-class technical support to your teleworkers, go to Progent's Help Desk augmentation Services.

Cybersecurity for At-Home Workers
At-home staff members typically use their personal computing devices and usually work in a poorly secured physical environment. This situation increases their vulnerability to cyber attacks and calls for judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user education, and the development of policies built on best practices. Progent's veteran group of data security solutions consultants can help you to plan, implement and manage an effective security solution that protects vital IT resources in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be securely accessed by on-premises users as well as by teleworkers, mobile employees, suppliers, customers, and other stakeholders. Next-generation firewall devices permit you to configure and control appropriate access rights to various groups of users and to scale your IT network and modify your security as your company evolves and as network attacks become more sophisticated. Progent works with both new and legacy firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, see firewall configuration and support services.

Remote Endpoint Monitoring and Management for TelecommutersOnline Endpoint Monitoring makes it possible to watch over the various computers utilized by telecommuters and either reject or spot and respond to modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint, monitoring all activity and utilizing state-of-the-art AI technology from SentinelOne to detect zero-day threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately isolates the impacted device from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoints stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are requested to verify who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your network to all types of outside and local security attacks for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and affordably uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by data security experts with top certifications such as CISM, CISSP, and GIAC, can assist your business to audit your workflows and policies and assess your IT infrastructure to enable you to implement top-level security for your telecommuters.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your current security profile. Progent can also help you to strengthen your network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and delivers optimum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To learn more details about Progent's threat analysis services powered by on NodeZero's pentest platform, refer to Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper describing critical areas to focus on for protecting an IT environment that includes telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers saving and restoring vital information so as to prevent data loss and reduce restoration time in the event of storage problems due to equipment breakdowns, programming glitches, operator mistakes, malware, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that incorporate private data centers, public clouds, and an at-home workforce.

  • Backup/Restore solutions for telecommuters must cover diverse kinds of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad array of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and includes granular restore and unified management.
  • Disaster Recovery/Business Continuity plans typically envision scenarios that require a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity specialists can assist your company to create, document and validate a DR/BC plan that addresses the process of switching to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a unified solution for protecting corporate data by managing onsite, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Managed endpoint devices can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of telecommuters can use Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for permission to access data and resources, set passwords, establish VPN tunnels, control how telecommuters share data, establish threat defense, ensure compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Android, Windows, and macOS/OS X devices. For details about Intune and how Progent can help you to use this platform to manage the endpoint computers of your at-home workers, go to Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network administrators to keep off-premises endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key features of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies management reporting and performance analytics, email encryption, and integration with Microsoft apps and cloud services. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Orlando, Florida business, phone 1-800-993-9400 or go to Contact Progent.