Enlarging your at-home workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Orlando organization to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can help Orlando, Florida businesses to with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, endpoint security, data protection solutions, and streamlined management.
Network Infrastructure for Telecommuters
Setting up the network infrastructure required for a remote work environment can be especially complex if you have to manage a mix of personal equipment like desktop computers and laptops, Internet routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as modern technologies in virtual office solutions allows you to make cost-effective use of your available network infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:
IP Voice Solutions for Teleworkers
Extending the business phone environment to accommodate remote users is vital to supporting a productive at-home workforce. A broad range of cloud-centric IP voice products are used by small and mid-size businesses to server remote users. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP environment that provides the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist businesses tune their current Cisco IP voice environments to support an expanding remote workforce.
Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from leading technology companies support online discussions, video conferencing, chat, and content sharing for both local users and teleworkers. Many organizations use multiple products to meet the needs of their various partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing ecosystem and enhance the productivity of your remote workforce.
Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful environment of applications that deliver a cohesive user interface for exchanging data and ideas across multiple sites and on a broad selection of endpoints. Progent has provided remote consulting services for SharePoint and Exchange since their original publication and can assist your company to configure these flagship collaboration products to maximize the productivity of your at-home workers.
SharePoint uses web sites to promote collaboration and knowledge sharing by providing policy-driven delivery of data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint allows you to create secure web portals that allows remote workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting services, go to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see deployment consulting services for Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based storage service, similar to GoogleDrive. Remote workers can save files to OneDrive, and colleagues anywhere can retrieve them securely through a browser. Included with Office 365, OneDrive allows remote workers to co-author files. Edits created offline are uploaded when you reconnect to the Internet. To find out about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive configuration experts.
Public Cloud Integration for At-Home Workers
Progent offers advanced online support for enabling businesses to create, maintain and repair cohesive network models that incorporate internal data centers, remote workers, branch offices, and cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with public cloud connectivity, identity, and security.
Azure is a popular platform for cloud software and services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's massive cloud. Microsoft Azure features more than one hundred cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure for remote workers by setting up and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting services for Microsoft Azure, visit Azure consulting.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of client productivity applications and cloud services offered by subscription. Office applications and cloud services are provided in a variety of plans intended for customers ranging from individuals and households to major enterprises. Progent can provide quick and easy online access to experts familiar with Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your remote workers to achieve top business value. For information about Progent's consulting services for Microsoft Office 365, refer to Microsoft 365 consulting services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and other advantages associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, enabling customers to build hybrid information systems. Progent's certified Exchange consultants can provide occasional assistance to guide you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your at-home workers have easy and secure access to your Office 365 Exchange Online environment. To learn Progent's expertise for Office 365 Exchange Online, visit Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent offers rapid and economical online contact with cloud connectivity consultants who can assist your business to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS integration support.
Google Cloud Platform is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to scale your current IT resources with the Google Cloud, and Progent's database experts can help you make your mission-critical applications cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your organization to deploy virtual machines on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage, and simplify identity control for teleworkers with GCP Cloud Identity. Progent's experts can also assist your business to utilize GCP's unified management technology to control and track your GCP ecosystem. For information, go to Google Cloud Platform consulting support.
Help Desk Services for At-Home Workers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
Cybersecurity for Teleworkers
Teleworkers often run their personal computing devices and work in a physically unsecured space. This worsens their exposure to cyber threats and demands careful deployment of security appliances, remote security monitoring, and the enforcement of security policies that adhere to best practices. Progent's seasoned team of certified data security professionals can help your organization to design, implement and manage a modern security environment that safeguards critical information in IT networks that incorporate teleworkers.
Data Protection Solutions for At-Home Workers
Data Protection covers backing up and restoring vital information so as to prevent data loss and minimize recovery time and effort in the event of storage failures due to hardware breakdowns, programming hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be especially difficult to architect and maintain in hybrid environments that combine in-house data centers, cloud resources, and at-home workers.
Unified Management for Telecommuters
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote devices and Configuration Manager for managing onsite computers. Endpoint Manager offers a unified solution for safeguarding corporate information by managing local, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint computers of at-home workers can use Intune to provision and validate apps on devices, push patches and certificates, set up rules for permission to access information and resources, set passwords, create VPN tunnels, control how home-based workers share data, establish threat defense, verify security compliance, and delete sensitive data from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS, Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can help you to use this platform to manage the devices of your at-home workers, see Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network managers to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for access control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key features of Workspace ONE include fast over-the-air deployment of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home environment for your Orlando, Florida business, call