Orlando Remote Workforce Solutions Consulting and Support
System Planning, Configuration, Management and Call Center Consulting
Expanding your at-home workforce can have a significant effect on network infrastructure, cybersecurity, and corporate processes. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Orlando organization to select the right technologies and follow best practices in building and operating a secure virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Orlando, Florida companies to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for a remote work environment can be particularly complicated if you have to accommodate a mix of personal hardware such as desktop computers and notebooks, routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's experience delivering remote help for both legacy and current technologies in virtual office solutions enables you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Services available from Progent to assist you to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network technology allows you to establish a secure connection for authorized remote employees to access IT resources situated at your company datacenter or in the cloud. Progent's consultants can help you to deploy and manage VPN access between your teleworkers and your various IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect client software to provide secure VPN connections for a wide selection of devices such as Windows, macOS, iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and use a remote computer's desktop. This gives network managers more control over the computing environment of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers expert online consulting for integrating home routers from a range of vendors. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting families and guests, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can assist businesses to resolve these issues by delivering expertise that include Aironet configuration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP setup help.
- Internet connectivity methods affect the speed and reliability of connections between at-home workers and the company data center. Line-of-business processes may demand backup Internet access in case the primary connection breaks. Progent offers guidance for selecting Internet service providers, picking appropriate service bundles, and configuring fault-tolerant Internet connections. Refer to Internet connectivity integration services.
IP Voice Solutions for an At-Home Workforce
Expanding the corporate PBX environment to include teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-centric IP voice products are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's current or older products for VoIP solutions. Progent can help organizations of all sizes to design or tune a remote VoIP service that provides the versatility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist organizations tune their existing Cisco VoIP environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager manages additional combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's CUCM support, visit Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, refer to Cisco CallManager consulting.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and deliver on-demand integration and troubleshooting expertise.
Voice/Video Conferencing for Remote Workers
A wide selection of video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many companies use multiple conferencing products to accommodate their different partners and clients. Progent can help you to manage your current voice/video conferencing environment and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that enables real-time presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can help your company to configure and maintain Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex and for additional video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams and for other Office 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN architecture to run them.
Microsoft Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office suites, offering a rich ecosystem of productivity apps that deliver a cohesive user interface for exchanging information throughout multiple sites and on a broad range of endpoint devices. Progent has provided remote consulting support for Microsoft SharePoint and Exchange Server since their original releases and can assist your company to deploy these critical collaboration platforms to maximize the productivity of your remote workforce.
SharePoint uses web sites to facilitate collaboration and knowledge sharing by providing policy-driven delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create secure web portals that permits remote workers to see and edit consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint support services, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see deployment expertise for Microsoft Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can retrieve them securely through a browser. Included with Office 365, OneDrive enables at-home workers to co-author files. Revisions made offline are synced when you go back online. For information about Progent's support services for OneDrive, refer to Microsoft Onedrive integration experts.
Public Cloud Integration for Teleworkers
Progent offers advanced online assistance for helping organizations to create, manage and repair cohesive hybrid network models that incorporate internal data centers, teleworkers, branch offices, plus cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help teleworkers resolve issues with cloud access, identity, and cybersecurity.
Microsoft Azure is a leading family of public cloud services that allows you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure features more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to create protected connections to Azure services for telecommuters by configuring and troubleshooting firewall appliances and VPN tunnels. To find out about Progent's expertise for Azure, see Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of client productivity software and cloud services offered by subscription. Microsoft applications and cloud services are provided in a variety of plans intended for customers ranging from individuals and small offices to major corporations. Progent offers fast and affordable remote contact with experts familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription bundles offered with Office 365 and configure 365 applications for your at-home workers in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, go to Microsoft Office 365 integration expertise.
Exchange Online is one of the most popular applications in the Office 365 product product suite. Microsoft 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits associated with public clouds. Microsoft has designed Exchange Online to run smoothly with local deployments of Exchange, enabling you to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you through challenging technical roadblocks and can also provide end-to-end project management services to ensure your telecommuters have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting services for Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud connectivity consultants who can help your business to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture so your employees have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud (GCP) is a popular set of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT assets with the Google Cloud, and Progent's database experts can help you make your key apps cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can assist your business to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage services, and streamline identity management for remote workers with GCP Cloud Identity. Progent's consultants can also assist your business to utilize GCP's management technology to control and track your GCP environment. For information, visit Google Cloud Platform consulting support.
Help Desk Support for Telecommuters
A rapid, company-wide switchover to a from-home workforce, which might be driven by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk services utilize Progent's extensive team of online IT support experts along with enterprise-class trouble ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their current tickets, add details, and upload screenshots and relevant files. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. For details, see Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service allows your business to expand your existing Help Desk Call Center team by sharing responsibilities for Support Desk support seamlessly between your in-house support organization and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Call Center Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, refer to Progent's Call Desk supplementation Services.
Cybersecurity for At-Home Workers
Remote workers often run their own computers and work in an unsecured area. This increases their vulnerability to cyber attacks and calls for careful use of security appliances, remote security monitoring, and the enforcement of policies in compliance with leading practices. Progent's veteran roster of certified data security professionals can assist your company to plan, deploy and manage a modern cybersecurity environment that protects sensitive information in IT networks that incorporate an at-home workforce.
- Firewalls enable companies to create a network that can be securely utilized by local users and by telecommuters, mobile workers, vendors, clients, and the public. Next-generation firewall appliances permit you to assign and manage appropriate access rights to different classes of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become more complex. Progent supports both new and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, visit firewall support expertise.
- Remote Endpoint Monitoring makes it possible to track the various devices utilized by remote workers and either block or identify and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on each secured endpoint, watching all activity and utilizing state-of-the-art machine learning and full execution context to identify zero-day threats at inception. When an attack is discovered, ProSight ASM instantly disconnects the impacted device from the network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoints stay protected even if they are disconnected from the Internet. For more information about ProSight ASM, refer to remote endpoint monitoring for telecommuters.
- Security Audits can evaluate the vulnerability of your information system to all classes of outside and internal security threats for a network that incorporates at-home workers. Progent can deploy online, automated cybersecurity analysis software for rapidly and economically detecting a broad range of security gaps that can be found over the Internet. Progent's endpoint security audit consulting services, which can be provided by network security experts with advanced credentials including CISM, ISSAP, and GIAC, can assist you to audit your processes and policies and assess your WAN architecture to enable you to design the highest level of protection for your teleworkers.
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information in order to prevent data loss and minimize restoration time and effort in the event of storage failures resulting from equipment issues, programming hiccups, operator error, malware, or any other reason. Dependable data protection strategies can be particularly difficult to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for an at-home workforce must address diverse kinds of user-owned endpoint devices. Progent can provide fast online help from experts knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, tablets and smartphones. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity strategies often envision circumstances that require a rapid changeover to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist your business to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Microsoft Endpoint Manager offers a unified solution for safeguarding corporate data by controlling on-premises, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Remote endpoint computers can be user owned or company owned. Network administrators managing the endpoint devices of telecommuters can use Intune to deploy and authenticate apps on managed devices, push updates and certificates, configure policies for permission to access information and resources, manage passwords, create VPN connections, control how telecommuters share data, establish threat protection, verify compliance, and erase corporate data from missing, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. For details about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, see Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network managers to keep remote endpoints up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based products. For details about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Orlando, Florida organization, phone
An index of content::
ProSight Virtual Hosting Consulting Services
Engineer ProSight Private Cloud Services
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified engineering group to provide small and midsize companies with a comprehensive IT outsourcing alternative that improves network dependability and security, eliminates management hassle, and cuts costs. With Private Cloud Hosting, a smaller company can have all of its software platforms and key application servers supported within a safe and fault tolerant facility on a high-performance, non-stop virtual server set up and maintained by Progent's computer support experts.
WannaCry ransomware recovery Engineer
Lockbit ransomware recovery Consultant
Progent's seasoned ransomware recovery experts can help your business to reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
Microsoft Expert Remote Support Services Hybrid Configuration Wizard
Office 365 Portal Network Consultant
Microsoft supports transparent hybrid environments that combine Office 365 Exchange Online and local Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is carried out on time and within budget.
SCDPM 2012 and Exchange DAGs IT Consultant
IT Consultants SCDPM 2012 Security and Compliance
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist companies of all sizes to design, implement, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing particularly challenging issues, or full project management support. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Microsoft Project Server Design
24-7 Project Server Programmer
Progent's Microsoft-certified engineers offer in-depth support in implementing, managing and troubleshooting any edition of Microsoft Project Server and can deliver a wide variety of affordable remote consulting services based on proven best practices to assist businesses of any size to get all the advantages of this leading platform. Services available from Progent include solution design, installation and upgrades, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized webinar training classes.
PC Desktop Computer Service Providers
Computer Support For Small Offices Microsoft and Mac Desktop
Progent can provide a wide array of economical remote and onsite support services to assist you to configure, manage, and debug desktops and handhelds powered by Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Microsoft Hyper-V 3.0 Server Consolidation IT Consultants
Best Hyper-V 3.0 Virtual Technical Support Services
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas including multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to deploy and maintain virtual servers to reduce network expenses and improve productivity.
Microsoft Teams AD Federation Services Consulting Services
Microsoft Teams work from home Consultant Services
Progent can assist your business to design an upgrade to Teams from Skype for Business and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Windows Server 2016 Hybrid Solutions Network Engineer
Windows Server 2016 Hyper-V Consulting
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.
Largest Consultant Services ProSight Remote Network Monitoring
ProSight Network Health Assessment Consulting
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable and safer AD environment. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime.
Juniper NetScreen IPsec VPN Consulting Services
Juniper NetScreen 5400 Firewall Network Consultants
Progent's Juniper-certified NetScreen consultants can assist you to configure and optimize NetScreen 5200 and 5400 routers, upgrade from previous NetScreen devices to more current Juniper technologies, and repair network infrastructure problems in all-Juniper or mixed-vendor systems.
Exchange 2013 Configuration Support Outsourcing
Microsoft Experts Support and Help Exchange 2013 OWA
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features as well as a revamped architecture. These improvements affect key areas like manageability, high availability (HA), compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the potential business benefits of upgrading to Microsoft Exchange 2013, create an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management for Exchange 2013.
Hybrid Office 365 and Exchange IT Consultants
Outlook autodiscover Technology Consulting
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have certain Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of planning, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.
Windows Server 2012 R2 Server Manager Support Services
Windows Server 2012R2 Clustering Technology Consulting
Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT support staff, create a corporate-wide security strategy, automate IT management, assist with creating applications, and generate and test a DR/BC plan.
Mac Network Consultant Services
24 Hour Apple Macintosh Infrastructure Engineers
Progent's Apple Mac networking consultants can help you with a broad range of system infrastructure areas including system architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and fast wireless connectivity. For company networks built exclusively on Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to deal with the challenge of planning, integrating, and maintaining a network infrastructure that is reliable, secure, efficient and supportive of your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN systems. Progent can also provide certified experts to support Cisco routers and switches.
Consult Skype for Business VoIP
Award Winning Skype for Business Video Interop Server Engineer
Microsoft Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network voice communication. Lync 2010 can extend the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified unified communications consultants offer remote and on-premises support to help you to maintain and repair your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to design and execute a smooth Skype for Business migration.
MOM 2007 Technical Consultant
Configuration Microsoft Operations Manager
Remote continuous network monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of all sizes can get a degree of protection that was once reserved for enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost services designed to help your company to identify and resolve a most IT network problems before they get big enough to hurt productivity.
Remote Windows Server 2012 R2 Multitenancy Outsourcing
Microsoft Windows Server 2012 R2 Consultant Services
Progent's Microsoft-certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support staff, develop a corporate-wide security plan, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Certified Microsoft Partner On-site IT Support
Microsoft Certified Partner Small Business Computer Consultants
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your company better support for your information network.
Support Services Wi-Fi Site Survey
Remote Wireless Site Survey On-site Support
Progent's wireless site survey services make it easy to plan, implement and debug a Wi-Fi network customized for your environment, providing you a wireless solution that delivers the coverage, performance, density, data protection, and roaming capability your business needs.
CUE Technology Consulting Services
Expressway Technology Consulting Services
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the core of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's CCIE-certified consultants can deliver efficient and affordable remote and onsite expertise to assist organizations of all sizes to build and administer CUCM ecosystems by providing Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent can assist with any aspect of Unified CM support and debugging in areas such as integrating Cisco VoIP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, designing UCS server failover systems for high availability, performance tuning, and integration with Microsoft Exchange and Skype for Business.
CCIE Expert Certified Consultant Services Catalyst 802.11ax AP Upgrade
Catalyst Wi-Fi 6 AP Placement Network Engineer
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 AP consultants can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
Amazon Marketplace Web Service Developer
Amazon MWS integration Engineer
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.
Firewall Configure Solaris
UNIX Network Security Evaluation
If your company runs a Solaris network or a mixed-platform network, Progent's CISM and CISSP-certified security specialists can assist your whole organization in a broad array of security areas such as security administration procedures, security architecture and strategies, access management systems and techniques, applications development security, operations security, physical security, communications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the core skills and worldwide standards of knowledge that information security managers are expected to possess. These certification give executive management the assurance that those who have achieved their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver effective security support and engineering services.
Onsite Technical Support Catalyst Switch
Open Now Catalyst Switch Onsite Technical Support
With Catalyst switches for small and mid-size businesses, Cisco allows companies to realize the full benefits of bringing smart traffic control to their networks. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network sufficiently robust to handle time-critical needs, expandable to facilitate future growth, secure enough to guard confidential information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's CCIE and CCNP certified consultants can show you how to select and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security specialists can show you how to create a comprehensive security plan and configure Cisco Catalyst switches so they powerfully enforce your security policies. Catalyst switches that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.
Project Requirements Definition Consultants
Project Design Tuning Specialist
For enterprise project management support, Progent can provide access to veteran information technology professionals with decades of experience in technology management, application development, and process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management expertise to help enterprise clients follow leading practices to ensure that major projects are successfully completed on schedule and on budget.
SCDPM 2012 Security Information Technology Consulting
Microsoft Certified SCDPM 2012 Security and Compliance Remote Support
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist companies of any size to design, deploy, manage, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional support for fixing particularly stubborn issues, or comprehensive project management services. Progent's consultants can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.
Configuration Threat Management Gateway 2010
24-7 Computer Consultant Forefront Threat Management Gateway 2010
Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that acts as a single-server platform for a variety of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security logging and reporting capabilities, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can help you to design and carry out test and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Fortinet 3000 Series Firewalls On-site Technical Support
Fortinet 800 Series Firewalls Network Consulting
Fortinet FortiGate next-generation firewalls are industry leaders in offering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help your business to deploy your Fortinet security appliances to safeguard your IT resources at the network edge, within the data center, at branch locations, and at the cloud edge.
Small Offices Tech Consultants
Troubleshooters Small Offices
Progent provides the services of Microsoft and Cisco-Premier network consulting professionals to show clients economical alternatives to help companies maximize the benefits of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's expert consultants can show you how to enhance your network's e-mail architecture, security, reliability, throughput, and network administration.
Microsoft and Cisco Authorized Expert Google Cloud Compute Engine solutions Engineer
Services Google GCP Cloud Vision
Progent offers affordable remote and on-premises consulting to assist organizations to move all or part of their critical network infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, pilot testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Engineer 64-bit Processing
IT Services 64-bit Upgrade
Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and troubleshoot a system-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the important 32-bit applications that you want to retain plus the latest 64-bit versions of applications you wish to run.
Security Companies Check Point Software
CheckPoint FireWalls Network Security Test
Progent's Check Point Software consultants can show you how to choose and configure Check Point Firewall and VPN utilities and appliances based on Check Point Software's technology to offer an affordable and efficient security solution for your business network. Progent can also show you how to configure other Check Point products including ZoneAlarm and Check Point Series 80 firewalls with security products from other vendors and offer a central stop for on-going technical support, administration, training, and design services.
24-7 Support Outsourcing 3504 wireless controller
24-Hour prime infrastructure Support and Help
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of wireless LANs by unifying the configuration and control of Wi-Fi APs, tuning wireless performance by limiting the effect of RF congestion, improving wireless uptime with fast failover, and strengthening data security by identifying threats and filtering traffic content based on user type and location. Progent can help you to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller solutions.
Small Business WAP500 AP Online Support
Small Business Access Points Consulting
Progent's Cisco-certified wireless integration consultants can assist you to deploy, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.
24-Hour Android integration Remote Technical Support
Android Touchdown Technical Consultant
Progent's seasoned group of network consultants and subject matter experts have years of experience delivering online and on-premises support for organizations of any size who need to incorporate Android phones into their IT networks so that users can work together while on the go. Progent offers the breadth of know-how to solve technical problems that involve multiple vendors and that represent a combination of older and current information technology. Progent provides budget-friendly online technical support to assist you with any facet of designing, configuring, managing and troubleshooting your BYOD solution. Progent can deliver as-needed technical support to help you to handle especially challenging IT problems, or Progent can provide comprehensive project management support to ensure that you finish major network projects on time and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual training sessions to show you how to manage and use Android phones securely and productively.
Professional Dynamics GP Web Services
Dynamics GP Web Services Consultancy
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create custom line-of-business applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting consultants can help you create reports that let you track your business more thoroughly, turning raw data into useful insights into your company and customers.
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