Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Perth organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Perth, Western Australia organizations to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support a remote workforce can be particularly challenging if you must manage a combination of worker-owned equipment such as PCs and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy and modern technologies in virtual office venues enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to create a productive work-at-home ecosystem include:
IP Voice Integration for Telecommuters
Extending the company phone system to accommodate remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric IP voice products are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.
Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many organizations utilize multiple products to accommodate their different partners and customers. Progent can help your organization to maintain your existing conferencing ecosystem and optimize the experience of your remote workforce.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange Server since their initial publication and can help businesses to configure these flagship collaboration products to optimize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to allow collaboration and information sharing by offering policy-based delivery of content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build secure portals that permits at-home workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration expertise for Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them safely through a web browser. Provided with Office 365, OneDrive enables remote employees to co-edit documents. Edits created offline are synced when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration consulting.
Public Cloud Integration for Teleworkers
Progent offers fast and affordable remote support for enabling organizations to create, maintain and troubleshoot cohesive network architectures that combine physical data centers, telecommuters, branches, plus public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix issues with public cloud connectivity, identity, and security.
Azure is a popular family of cloud software and services that enables you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also help you establish secure access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and households to large corporations. Progent can provide fast and easy remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your remote workers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration expertise.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, enabling you to create hybrid networks. Progent's Exchange consultants can provide as-needed assistance to get you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, see Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide fast and economical online contact with cloud integration consultants who can assist your business to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network model so your users have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify identity control for remote workers with Google Cloud Identity. Progent can also assist your business to use GCP's management technology to administer and track your GCP ecosystem. To find out, refer to Google Cloud Platform consulting expertise.
Help Desk Support for Telecommuters
A fast, enterprise-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.
Security and Compliance for Telecommuters
Work-from-Home employees commonly utilize their personal computing devices and often work in an unsecured physical space. This situation increases their susceptibility to malware threats and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the development of policies based on best practices. Progent's seasoned group of cybersecurity solutions consultants can help you to plan, configure and manage a compliant cybersecurity solution that guards vital IT resources in networks that incorporate an at-home workforce.
Firewalls allow you to build a network environment that can be safely accessed by local users as well as by at-home workers, mobile users, vendors, clients, and the public. Modern firewall devices permit you to configure and manage different permissions to various groups of users and to expand your network and adjust your security as your business evolves and as cyber threats become increasingly complex. Progent supports both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall configuration services, visit firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various computers utilized by at-home workers and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the exposure of your information system to all classes of external and local security threats for an environment that incorporates teleworkers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's endpoint security audit experts, which can be provided by data security professionals with top certifications including CISA, ISSAP, and GIAC, can assist your business to audit your procedures and governance policies and assess your IT infrastructure to allow you to design the highest level of protection for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks to help you identify, prioritize, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure so you can determine your present security posture. Progent can also assist you to harden your network security and can assist you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat assessment services powered by on NodeZero's PEN test products, visit Consulting Services for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for protecting an IT environment that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers backing up and recovering vital information so as to avoid data loss and minimize recovery time in the event of storage problems due to equipment breakdowns, programming hiccups, human error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of teleworkers can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for permission to access data and networks, manage passwords, establish VPN tunnels, control how telecommuters share data, establish threat defense, ensure security compliance, and delete sensitive data from missing, stolen or decommissioned devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, visit Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network administrators to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud services. For information about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Perth, Western Australia organization, phone