Perth Teleworkers Connectivity Support
System Design, Implementation, Management and Troubleshooting Consultants
Enlarging your at-home workforce can have a major impact on IT architecture, cybersecurity, and corporate culture. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Perth organization to select the right tools and follow best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.
Progent can help Perth, Western Australia businesses to with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, backup/restore solutions, and unified management.
Infrastructure for a Remote Workforce
Configuring the network infrastructure needed to support a remote work environment can be especially challenging if you must manage a combination of worker-owned equipment such as PCs and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both legacy as well as current IT products in remote office solutions allows you to make efficient use of your available infrastructure and provides you with ready access to expertise for making essential upgrades. Services offered by Progent to help your company to implement a high-functioning telecommuting infrastructure include:
- Virtual Private Network (VPN) technology makes it possible to establish a secure connection for authorized remote workers to use IT resources situated at your company datacenter or in the cloud. Progent's consultants can help you to deploy and manage VPN access between your at-home workforce and your key IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to utilize Cisco's popular AnyConnect software to provide safe VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a data center computer's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and ensures remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach home computer networks to the Internet and support VPN tunnels, home Wi-Fi networks, and firewalls. Progent can provide top-tier remote consulting for setting up routers from all major manufacturers. See router configuration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently used by telecommuters to connect to their router for work. This can cause performance and security issues. Progent can help businesses to mitigate these issues by delivering services like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point setup assistance.
- Internet access methods impact the speed and reliability of connections between telecommuters and the company network. Business-critical processes might require backup Internet access in case the primary connection breaks. Progent offers expertise for picking service providers, choosing appropriate bandwidth and data volume packages, and configuring fault-tolerant Internet access. See Internet access solutions.
IP Voice Solutions for Remote Workers
Expanding the business PBX system to accommodate teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-based digital PBX products are used by small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's current or older platforms for VoIP solutions. Progent can help businesses of any size to plan or tune a remote IP voice environment that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to assist businesses optimize their current Cisco VoIP systems to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, visit Cisco Unified CM consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help you to maintain your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, visit Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your wide area network infrastructure to support these VoIP solutions and provide online configuration and troubleshooting services.
Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local users and at-home workers. Many companies utilize multiple conferencing products to accommodate their various partners and clients. Progent can help you to maintain your existing conferencing environment and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's popular communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's support expertise for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's support services for Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as IP voice and video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and assist you to optimize your WAN architecture to run them.
Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, offering a rich ecosystem of productivity apps that create a consistent user interface for sharing data and ideas across multiple sites and on a broad range of endpoint computers. Progent has provided online consulting support for Microsoft SharePoint and Exchange since their original publication and can assist businesses to tune these critical collaboration platforms to maximize the productivity of your remote workers.
SharePoint uses web entities to promote collaboration and knowledge delivery by offering policy-based access to data, workflow, and tools for searching through enterprise-wide information silos. SharePoint allows you to create protected portals that permits at-home workforce to see and update consolidated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting services, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft’s collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues anywhere can share them safely through a browser. Provided with Microsoft 365, OneDrive enables remote employees to jointly author documents. Edits made offline are automatically synced when you go back online. To find out about Progent's expertise for Microsoft OneDrive, refer to Microsoft Onedrive configuration consulting.
Public Cloud Integration Services for Remote Workers
Progent offers affordable online assistance for enabling businesses to create, manage and repair integrated network architectures that incorporate internal data centers, telecommuters, branches, and public cloud resources. Progent offers expertise for all types of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud connectivity, authentication, and security.
Azure is a leading platform for public cloud software and services that allows you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure features over 100 cloud-based services including hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected connections to Azure services for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Microsoft Azure, refer to Azure expertise.
Office 365, now called Microsoft 365, is Microsoft's growing suite of business productivity software and cloud-based services offered by subscription. Office applications and services are provided in a variety of bundles intended for customers ranging from individuals and households to major corporations. Progent offers quick and easy remote contact with experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your remote workers in a way that delivers maximum business value. For details about Progent's support services for Microsoft Office 365, refer to Office 365 integration expertise.
Exchange Online is among the most popular applications in the Office 365 product line. Office 365 Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high availability, and other advantages associated with public clouds. Microsoft has engineered Office 365 Exchange Online to run seamlessly with local deployments of Exchange, allowing customers to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through challenging IT roadblocks and also offer end-to-end project management outsourcing to make sure your remote workers have easy and safe access to your Office 365 Exchange Online environment. To find out Progent's consulting expertise for Exchange Online, visit Office 365 Exchange Online integration and support expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide fast and affordable online access to cloud integration consultants who can help your organization to plan, implement, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network model so your users have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the move. For details about Progent's expertise for Amazon AWS, visit Amazon AWS consulting expertise.
Google Cloud is a popular set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud services. Progent can help your business to deploy VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline access control for remote workers with Google Cloud Identity. Progent's experts can also assist your organization to use GCP's unified management tools to control and monitor your Google Cloud ecosystem. To find out, go to Google Cloud Platform consulting services.
Help Desk Call Center Support for Teleworkers
A fast, organization-wide switchover to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Help Desk services make it possible for organizations to outsource or expand their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote technical support experts along with world-class ticketing and tracking software to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to monitor or edit the status of their current trouble tickets, enter information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to augment your existing Support Desk team by splitting responsibilities for Support Desk support transparently between your in-house IT support staff and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support model based on the number one PSA tool for handling service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class IT support to your teleworkers, see Progent's Support Desk augmentation Services.
Cybersecurity for Telecommuters
Remote workers commonly use their own computing devices and work in an unsecured space. This increases their vulnerability to cyber threats and demands judicious use of security appliances, remote endpoint monitoring, and the creation of policies that adhere to leading practices. Progent's seasoned roster of certified cybersecurity experts can help your organization to design, implement and administer a modern cybersecurity environment that protects vital information in networks that include an at-home workforce.
- Firewalls allow you to create a network that can be securely accessed by on-premises users as well as by telecommuters, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall devices permit you to assign and control different access rights to different classes of users and to scale your IT network and adjust your security as your company evolves and as cyber threats become more complex. Progent supports both current and older security devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, visit firewall integration and support services.
- Online Endpoint Security Monitoring makes it possible to watch over the various computers utilized by at-home workers and either block or spot and respond to modern threats such as ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint, monitoring all activity and utilizing state-of-the-art machine learning to detect zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints remain secure even when they are offline. To learn more about ProSight ASM, go to remote endpoint monitoring for teleworkers.
- Security Audits can assess the vulnerability of your information system to all types of outside and internal security threats for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity inventory scanning for quickly and affordably uncovering a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be managed by data security professionals with advanced certifications including CISA, ISSAP, and GIAC, can help you to audit your operations and governance policies and assess your network architecture to allow you to design top-level security for your remote workers.
Data Protection Solutions for Teleworkers
Data Protection covers saving and restoring critical data so as to prevent data loss and reduce restoration time and effort in the event of storage system problems resulting from equipment breakdowns, programming hiccups, user mistakes, malware, or any other reason. Dependable data protection strategies can be especially difficult to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and an at-home workforce.
- Backup/Recovery strategies for an at-home workforce must address multiple types of user-owned endpoint devices. Progent can provide fast remote access to consultants familiar with a wide array of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and features fine-grained recovery and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that call for a quick changeover to a work-at-home environment. Progent's senior disaster recovery planning consultants and business continuity consultants can help your company to produce, document and test a DR/BC plan that addresses the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a unified environment for safeguarding corporate data by controlling local, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint computers can be user owned or company owned. IT admins managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and validate applications on managed devices, push updates and certificates, configure rules for permission to access information and networks, manage passwords, create VPN tunnels, control how telecommuters share information, set up threat defense, verify compliance, and erase corporate data from lost, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and to find out how Progent can assist you to use this platform to manage the devices of your telecommuters, refer to Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network administrators to keep off-premises endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product through a perpetual license. Top capabilities of Workspace ONE include fast remote deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive work-from-home environment for your Perth, Western Australia company, phone
An index of content::
Altaro O365 Backup Network Consulting
Altaro Office 365 Mailbox Backup Professionals
Progent is a certified Altaro partner and can plan and manage an implementation of Altaro O365 Backup to safeguard your Office 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
Configuration Microsoft Configuration Manager 2012
Microsoft Configuration Manager 2012 Network Engineer
Progent's Microsoft-certified consultants can help your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to SCCM 2012 from an older device management platform or assist you to modify your current SCCM 2012 environment to support your changing business needs. Also, Progent can assist you to build a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Dynamics GP Great Plains Accounting Remote Troubleshooting
Expert Microsoft Certified Support Outsourcing Dynamics GP Software
Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis platform built, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Dynamics GP offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you are able to purchase only the functions you currently need, with the option to add clients and enlarge capabilities in the future. Progent’s Dynamics GP/Great Plains support engineers can help you install, configure and manage the current release of Dynamics GP or upgrade efficiently from an older version.
Offsite Employees Endpoint Management Consulting Services
Offsite Workforce Endpoint Management Professionals
Progent can help small and mid-size organizations to configure unified endpoint management and monitoring solutions for administering devices used by teleworkers.
SharePoint 2013 Excel Services Remote Support Services
SharePoint 2013 Office Web Apps Server Remote Technical Support
Progent has been providing SharePoint support since the initial SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of IT know-how to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration environment; decide whether an in-house, online or hybrid deployment is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 migration.
After Hours CCIE Certified Firepower Support and Help
ASA 5500-X Firewall with Firepower Technology Consulting
Progent’s certified Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting services covering architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop devices for small and home businesses to scalable enterprise-level appliances, Cisco PIX and ASA Firewalls provide a high level of security, performance, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, specially designed operating system, eliminating possible OS-specific security gaps.
Wireless Consulting Services
Blackberry Professionals
Progent’s consultants offer expertise in a variety of disciplines relevant to mobile connectivity such as network architecture, Activesync, wireless protection, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft and Cisco certified professionals can save your business work and money by applying their wireless background to show you how to select and configure mobile access solutions that fit the needs of your company. Progent can also tune your network infrastructure so that mobile data devices perform more reliably.
Emergency Specialists Azure and SQL Server integration
Microsoft Azure Backup Development Group
Progent can assist companies of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud networking models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical mistakes small companies make when moving to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and also to integrate iPhones and iPads and Google Android smartphones and tablets.
macOS and Windows Outsourcing
Microsoft Office for Mac Technical Support Services
Microsoft Office for Mac allows Mac users to run the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that mix Mac with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict collaboration between Mac and Windows systems.
Microsoft Solutions Framework Project Methodology Computer Network Providers
Computer Support Companies Access to External Support Databases
Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual network problems efficiently.
Microsoft T-SQL Development Firm
MS SQL Consulting
SQL Server 2005 delivers indispensable, familiar tools to IT professionals as well as to network users, lessening the complexity of creating, deploying, managing, and accessing company information and analytical applications on platforms ranging from handheld devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in planning and building data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Open Now NetDocs Engineer
Award Winning Consulting Services NetDocs Troubleshooting
NetDocuments (NetDocs) is a cloud-based document management system designed specifically for law practices. Progent can provide online guidance from NetDocuments experts to help your law firm to design, configure, administer, optimize, or troubleshoot a document management system (DMS) solution based on NetDocs.
Computer Security Penetration Testing
Security Penetration Testing Information Technology Consulting
Stealth intrusion checking is a key component of any overall IT system security strategy. Progent’s security experts can perform extensive penetration checks without the knowledge of your company's internal IT staff. Unannounced penetration testing shows whether existing security defense systems such as intrusion incident alerts and event history monitoring are correctly set up and consistently monitored.
Microsoft Virtual Machine Manager Online Technical Support
SCVMM 2012 and Hyper-V Outsourcing
Progent can assist businesses of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to migrate from an earlier version of System Center Virtual Machine Manager or from another management system, and Progent can help you to optimize and repair your current SCVMM environment to make sure you get the highest possible return on investment.
Database Application Development Consultancy
Database DBA Remote Troubleshooting
Progent's Microsoft-certified database application developers can provide small and midsize businesses remote DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include installation and configuration, database architecture and programming, management services, synchronization strategies, storage management, performance tuning, data migration, information security, backup/restore systems, problem solving, and webinar training.
Exchange 2003 Server Upgrade Consultants
24x7 Exchange 2003 Server Upgrade Outsourcing
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Exchange Server 2003 migration strategy that minimizes network downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-site migrations, Progent offers the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.
Upgrade Consultants SQL Server 2008
Microsoft T-SQL Developer Firms
SQL Server 2005 delivers powerful, standardized tools to IT experts and network users, reducing the difficulty of designing, integrating, administering, and accessing enterprise data and database programs in environments ranging from mobile devices to corporate information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in planning and deploying data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
Cisco Certified Expert Aironet 3800 Access Point Help and Support
Largest Remote Technical Support Aironet Wi-Fi Access Point
Progent's Cisco CCIE-certified wireless infrastructure experts offer online or onsite configuration and debugging support to assist your organization to design, configure, update, optimize, manage and troubleshoot Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-based resources to create a seamless enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi APs to work with your specific workplace design, construction, and anticipated workloads.
Support Outsourcing Windows and Solaris
UNIX with Windows Computer Consultant
If your company has a UNIX, Linux, or Sun Solaris environment or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can assist your whole organization in a broad array of security topics such as security management procedures, security architecture and models, connection management products and techniques, applications development security, business processes security, physical security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental skills and worldwide standards of knowledge that network security professionals are expected to master. These accreditations provide executive management the confidence that those who have achieved their CISA or CISM qualification have demonstrated the background and theory to deliver effective security management and consulting services.
After Hours Barracuda Backup with Exchange Support and Help
Barracuda Backup Disaster Recovery Troubleshooting
Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device built by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help you to plan, integrate, manage and repair a BDR system based on Barracuda technology.
Les Kent has a 35-year track record of successful network integration, corporate administration, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions in his roles as as a system designer, application developer, project manager, implementation consultant, and problem solver for small companies, new ventures, and global corporations.
Mac Network Engineer
Computer Consulting Mac
Progent's consultants offer Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to migrate to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad management, or moving to Apple's iCloud. For business networks built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and maintaining a network environment that is available, secure, efficient and aligned with your organization's business goals.
Microsoft Office Engineer
Microsoft Office XP Computer Network Support Company
Progent’s IT outsourcing services offer budget-friendly network support for small companies. Whether it involves designing network architecture, setting up an in-house Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or developing a web-based eCommerce application, outsourcing your IT technical services can contain expenses and minimize risks, permitting network service expenses to increase in a more linear and controlled fashion than is possible by assembling a bulky, knowledgeable internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and highly available system architecture for your vital business software powered by Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Computer Network Companies Consultant Price
Consultant Hourly Rate Information Technology Support
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.
Online Support Services Exchange 2007 Edge Server
Exchange 2007 Edge Server Technical Support Services
Progent's expert consultants can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
Desktop Networking Company
Network Specialists Microsoft and Apple Mac Desktop
Progent can provide a wide array of low-cost online and on-premises support services to help you to deploy, manage, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Internal Security Inventory Consulting Services
Internal Network Security Inventory Consulting
Progent offers small organizations two ultra-affordable network security evaluation scanning packages that provide, for a preset fee, remotely administered scans of your network security profile which are evaluated by certified information security specialists who interpret the data collected by the remote scan, present unbiased summaries of your existing network security, and make suggestions for improvements. Progent has developed two complementary security inventory packages for external and internal security testing that are priced to meet the budgets of small companies while providing enterprise-quality evaluations of your network's exposure to assault.
Recruiter Cisco Consultant Career Opportunities
Work From Home Job Network Engineering
Progent is looking for a variety of full-time workers such as motivated Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant network design with experience in mobile access, wireless integration, non-stop systems, business continuity solutions, data protection, and server virtualization. We are also hiring workstation support technicians, off-site service professionals, and CISSP or CISA accredited security professionals. Progent is also looking for veteran managers able to perform effectively in Progent's high-growth, virtual office model. Progent works with freelance professionals who have specialized expertise and hands-on background in crucial IT topics beyond our main service focus. Our Experts Team includes freelance consultants who offer advice and development support for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with popular operating systems such as Linux derivatives, Macintosh, or Sun, or offer expert skills in areas like telecommunications, web site design, EDI, eCommerce, or database management. Freelance consultants certified by us cooperate with our in-house consultants to provide end-to-end IT services for small business networks.
GIAC Certified Compliance Audit
Information Assurance IT Services
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by businesses and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the security disciplines covered within GIAC accreditation including auditing infrastructure security mechanisms, security incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Emergency Remote Server Monitoring Consultant Services
Configuration Automated Desktop Management
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your business.
Consulting Microsoft Denali
SQL Server 2012 AlwaysOn Failover Cluster On-site Support
Progent can provide the expertise of Microsoft-certified engineers and experienced software programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and security consultants to assist you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install test systems at your datacenter or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define an efficient and secure network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
24/7 Security Certification UNIX
Sun Solaris Security Auditing
If your business runs a Solaris environment or a mixed-platform network, Progent's CISM and CISSP-premier consultants can assist your entire organization in a wide range of security topics including security management procedures, security design and models, access management systems and techniques, applications development security, operations security, hardware security, communications, network and web security, and disaster recovery planning. CISM and ISSAP define the fundamental competencies and international standards of performance that network security professionals are required to master. These accreditations offer IT management the assurance that those who have achieved their CISM or CISSP certification have the background and theory to deliver world-class security support and engineering services.
Email Encryption Key Management Consultant Services
After Hours Email Policy Management Services
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Solaris Network Consulting
UNIX Consultancy
Progent's Solaris platform support experts provide small and mid-size businesses and developers help with managing and maintaining Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of expertise provides you with an easy single source to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that allows Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
24 Hour Catalyst 6800 Switch Technology Consulting Services
Setup and Support Catalyst 2960 Switch
With Catalyst switches for small and mid-size businesses, Cisco enables companies to gain the full benefits of bringing intelligence to their networks. Cisco's Catalyst switch product line allows you to deploy capabilities that make your network infrastructure highly available to accommodate real-time requirements, expandable to facilitate future growth, safe enough to guard restricted information, and designed for prioritizing and managing all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can help you select and deploy Catalyst switches appropriate for your company. Also, Progent's CISM certified security consultants can show you how to create a strategic protection policy and set up Catalyst switches so they powerfully support your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.
SCCM 2016 Asset Management Network Engineer
SCCM 2016 Central Administration Site Support and Integration
Configuration Manager 2016 automates application and device deployment and updating, simplifies compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows safe self service, and delivers a single control mechanism for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can assist your organization with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Integration Services SQL Server 2016 Always Encrypted
SQL Server 2016 Reporting Services Help and Support
SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, high-availability, mobile computing support, and integrated analytics and reporting. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-based resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to help organizations of all sizes to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).
Windows Server 2016 PowerShell On-site Support
Windows Server 2016 and SCOM Support Outsourcing
Progent's Windows Server 2016 disaster recovery experts can help you to design a disaster recovery system based on Microsoft's latest Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using commodity equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable creation of a failover cluster quorum witness.
Server Virtualization Remote Troubleshooting
Virtualization Consulting
Server growth wreaks havoc on IT budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of hardware and quicker return on investment, more leveraged use of servers, simplified operations, increased system availability, and easier manageability. Typical usage scenarios for virtual machines include resource consolidation, low-cost hosts for line-of-business legacy applications based on outdated operating systems, and inexpensive isolation of program development or pilot testing environments from on-line systems.
IT Services Microsoft ISA Server 2006
Microsoft ISA Server 2006 Technical Support
ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for protecting the Internet-facing applications of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server 2006 consultants can show you how to plan, rationalize, pilot, install, configure and manage the Standard or Enterprise version of ISA Server 2006 on your information system.
Consultants Firesight
Cisco ASDM for Firewall Management Remote Support
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help your company to maintain your current PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, integrate, optimize, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Consultancy Hermes ransomware recovery
Hermes ransomware recovery Professionals
Progent's seasoned ransomware recovery consultants can assist you to rebuild a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
CCDP Certified ASR 1000 Router IT Services
24-7 Core Routers Online Help
Cisco has developed an extensive product line of routers including appliances built to deliver the protection, bandwidth, and reliability required by customers ranging from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can show you how to select and integrate Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.
24/7 MCSE Expert Certified Lync Server 2013 PSTN Gateway Consult
Top Rated Professionals Lync Server 2013 and SharePoint
Progent's Microsoft consultants can assist you to evaluate the benefits of Microsoft Lync Server for your business and can help you to design and execute a deployment of Lync Server that consolidates the administration of IM and Presence and increases the output of your in-house employees, telecommuters, and mobile workforce. Progent's consultant's can also help your company to perform an efficient migration to Microsoft Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to improve the collaborative capabilities of MS Office programs, and offer online seminars and ongoing technical support for Lync Server 2010 and other Microsoft platforms.
Postini Support and Help
Consultant Postini
E-Mail Guard represents a complete solution for blocking spam and virus attacks. E-Mail Guard addresses the protection and management of company email by providing continually improved spam and virus filtering, policy management, content testing, and defense against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis tools plus outgoing email filtering to help you troubleshoot your email system and define and enforce company email policy.
Specialists Ubiquiti UniFi WiFi network
Immediate Ubiquiti WiFi Consulting
Progent offers fast access to the skills of veteran Wi-Fi specialists who can help organizations to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your business and help you to plan, install, maintain, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to choose, configure, and place Ubiquiti UniFi wireless access points for optimal coverage and performance.
Hybrid Microsoft 365 solutions IT Consultants
Exchange Online Archiving Consultant Services
Office 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and associated email infrastructure to reduce hardware costs and management hassle. You can deploy Exchange Online to run all your mailboxes, or you can set up a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online support to assist your small businesses to assess the potential advantages of Office 365 Exchange Online, plan a solution that aligns with your functional requirements and budget, implement a non-disruptive migration from your existing Exchange organization to one that incorporates Exchange Online, train your IT staff and end users, and deliver as-needed consulting and troubleshooting.
SCCM 2016 Hybrid Integration Integration
SCCM 2016 Endpoint Protection Computer Consulting
System Center Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health reporting, enables safe end-user self service, and offers a common point of control for managing multi-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any aspect of designing, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
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