Expanding your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Perth organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for getting you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Perth, Western Australia organizations to succeed with any facet of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Network Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed for a remote work environment can be especially complex if you must manage a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's experience providing online support for both legacy and modern technologies in virtual office venues enables you to make efficient use of your existing network infrastructure and offers fast access to expertise for implement essential upgrades. Support services available from Progent to help you to create a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure connection for authenticated at-home employees to access IT assets located at your company datacenter or in the cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing remote VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your at-home workers to utilize Cisco's AnyConnect client software to provide secure VPN tunneling for a broad selection of endpoint devices including Microsoft Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a remote PC's desktop. This technology gives network managers substantial control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote consulting for integrating routers from a range of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often supporting families and visitors, are frequently used by telecommuters to connect to their Internet router for work. This can cause performance and security issues. Progent can assist you to mitigate these problems by delivering expertise that include Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point integration help.
  • Internet connectivity solutions impact the speed and reliability of connections between telecommuters and the corporate network. Mission-critical processes might demand backup Internet connections in case the normal connection fails. Progent offers expertise for picking ISPs, selecting appropriate bandwidth and data volume bundles, and configuring high-availability Internet connections. See Internet access integration services.

VoIP Integration for Remote Workers
Extending the corporate PBX system to include teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-based VoIP products are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older products for VoIP solutions. Progent can help businesses of any size to plan or tune a telecommuter VoIP service that provides the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help businesses optimize their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services such as unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help you to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to work with these VoIP solutions and deliver on-demand deployment and troubleshooting services.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing products from leading vendors support virtual discussions, video conferencing, chat, and screen sharing for both local workers and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent's communications experts can assist you to manage your existing voice/video conferencing environment and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and maintain Skype for Business client software to support your remote employees. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's support services for Microsoft Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful ecosystem of productivity apps that deliver a consistent user experience for exchanging data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their first releases and can help your company to tune these flagship collaboration platforms to maximize the effectiveness of your remote workers.

SharePoint Integration Experts for At-Home WorkersSharePoint utilizes web entities to promote collaboration and knowledge delivery by offering policy-driven access to data, business processes, and utilities for searching through company-wide business data. SharePoint permits you to build secure portals that permits at-home workers to view and update aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, go to SharePoint integration and development expertise.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, see planning and configuration consulting for Microsoft Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud storage service, similar to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues can retrieve them safely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows remote employees to jointly author files. Revisions made offline are uploaded when you go back online. To learn about Progent's support services for OneDrive, go to Microsoft Onedrive integration experts.

Cloud Integration for Telecommuters
Progent can provide fast and affordable online support for enabling organizations to create, manage and optimize integrated hybrid network models that combine internal data centers, remote workers, branches, and public cloud services. Progent offers expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers resolve issues with public cloud connectivity, authentication, and security.

Azure Integration Services for TeleworkersMicrosoft Azure is a popular platform for public cloud software and services that enables you to utilize infrastructure, servers, and key applications running on Microsoft's massive cloud. Microsoft Azure features more than 100 cloud-based services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design data backup and recovery systems with Azure Backup. Progent can also help you create secure connections to Azure services for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services available on a subscription basis. Microsoft apps and cloud services are provided in a variety of bundles intended for users ranging from individuals and households to large enterprises. Progent can provide quick and easy online access to experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers maximum business value. To find out about Progent's consulting services for Microsoft 365, see Microsoft 365 integration services.

Microsoft 365 Exchange Online Integration Services for Remote WorkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate transparently with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange consultants are available for occasional assistance to get you past tough technical roadblocks and also offer end-to-end project management services to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon AWS is a pioneer in the public cloud arena and is the industry's leading provider of cloud-based services. Progent offers quick and economical online contact with cloud integration consultants who can help your business to design, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-uptime network model to make sure your employees have a consistent computing environment whether they are working from your headquarters, a branch office, from home, or on the road. For details about Progent's support services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Integration for TelecommutersGoogle Cloud (GCP) is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to expand your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical apps cloud ready so your at-home workers can benefit fully from Google Cloud services. Progent's consultants can assist you to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage, and streamline identity management for remote workers with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's management technology to control and monitor your Google Cloud ecosystem. To find out, refer to Google Cloud Platform consulting services.

Help Desk Call Center Services for Teleworkers
A rapid, organization-wide transition to a from-home business model, which could be activated by an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise their active tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your business to expand your current Support Desk organization by splitting delivery of Help Desk support services seamlessly between your in-house support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service uses a collaborative support model based on the leading professional services automation (PSA) tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can help your business to deliver best-in-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Security and Compliance for At-Home Workers
At-home employees commonly use their own devices and often operate in a poorly secured physical space. This situation increases their vulnerability to cyber attacks and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user training, and the development of policies built on leading practices. Progent's seasoned team of cybersecurity support experts can assist you to design, deploy and maintain an effective cybersecurity solution that protects vital IT assets in environments that incorporate at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network that can be safely accessed by on-premises users as well as by an at-home workforce, mobile users, vendors, customers, and other stakeholders. Modern firewall appliances permit you to assign and control appropriate access rights to various groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent works with both current and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall support services.

Remote Endpoint Monitoring Services for TeleworkersRemote Endpoint Security Monitoring makes it possible to track the disparate computers used by an at-home workforce and either block or identify and respond to the latest threats like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect zero-day threats before they can spread. When an attack is discovered, ProSight ASM immediately isolates the targeted device from the corporate network to contain the malware. Because the ProSight ASM software agent is autonomous, endpoints stay secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for telecommuters.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several validation devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your information system to all types of outside and internal security attacks for an environment that includes at-home workers. Progent can run remote, automated cybersecurity inventory scanning for rapidly and affordably detecting a wide variety of security holes that can be found via the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with top certifications including CISA, CISSP, and GIAC, can help you to audit your operations and governance policies and assess your IT infrastructure to enable you to implement the highest level of protection for your an at-home workforce.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to focus on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers saving and restoring critical data in order to prevent data loss and minimize restoration time in case of storage system problems due to equipment breakdowns, programming hiccups, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be particularly difficult to architect and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Recovery solutions for teleworkers must cover multiple types of user-owned endpoint devices. Progent can provide fast remote help from consultants knowledgeable about a wide range of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud-based storage and features granular recovery and centralized management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies often envision circumstances that require a temporary changeover to telecommuting. Progent's senior disaster recovery planning experts and business continuity planning specialists can help you to create, document and test a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified environment for safeguarding critical data by managing on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and applications. Managed endpoint computers can be personally owned or business owned. Network admins managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, configure policies for accessing data and resources, set passwords, create VPN connections, control how telecommuters share data, set up threat defense, verify security compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS/OS X devices. To learn about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, visit Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network managers to keep off-premises endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery platform for identity control, application management, and configuration management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, quick onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud products. For details about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile endpoint management expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Perth, Western Australia company, phone 1-800-993-9400 or go to Contact Progent.