Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Perth organization to pick the right tools and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can help Perth, Western Australia businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support an at-home workforce can be particularly challenging if you have to manage a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background providing remote support for both outdated and modern technologies in remote office venues enables you to make efficient use of your available infrastructure and offers ready access to expertise for implement essential upgrades. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a safe connection for authenticated remote workers to use IT assets situated at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to utilize Cisco's AnyConnect client software to provide safe VPN tunneling for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a teleworker to see and use a data center computer's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent can provide expert remote support for integrating routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to mitigate these problems by delivering expertise like Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the corporate network. Vital processes may demand redundant Internet connections in case the primary connection breaks. Progent offers expertise for selecting Internet service providers, selecting appropriate bandwidth and data volume packages, and configuring high-availability Internet connections. Refer to Internet access solutions.

VoIP Integration for Remote Workers
Expanding the business PBX system to include remote users is vital to supporting a productive at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to support remote users. Many larger organizations rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter VoIP environment that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help organizations optimize their existing Cisco VoIP systems to support a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist you to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, visit Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and deliver online configuration and debugging expertise.

Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and optimize the productivity of your at-home employees.

  • Skype for Business is Microsoft's leading communications product that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help your business to optimize your network architecture to run them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange since their first publication and can assist businesses to configure these critical collaboration products to optimize the effectiveness of your at-home workers.

SharePoint Deployment Experts for At-Home WorkersSharePoint utilizes web entities to enable collaboration and information sharing by providing policy-based delivery of data, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to build protected portals that enables at-home workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint support services, refer to SharePoint integration and application development consulting.

Exchange Integration Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, refer to integration consulting services for Exchange.

Onedrive Deployment Experts for Remote WorkersOneDrive is MicrosoftÔŅĹs collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to jointly author files. Revisions created offline are synced when you go back online. For details about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent can provide fast and affordable remote assistance for helping businesses to build, manage and troubleshoot integrated network models that combine internal data centers, telecommuters, branches, and cloud services. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud access, authentication, and security.

Microsoft Azure Integration for TelecommutersAzure is a leading family of cloud software and services that enables you to use infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also help you create secure connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting expertise for Azure, see Azure consulting.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available by subscription. Office applications and cloud services are marketed in a variety of plans intended for users ranging from students and households to large corporations. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 consulting support.

Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with local Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed assistance to get you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have convenient and secure access to your Exchange Online environment. For information Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration for Remote WorkersAmazon AWS is a pioneer in the public cloud computing market and is the world's leading provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration experts who can assist your business to design, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Integration Services for At-Home WorkersGoogle Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your current IT assets with the Google Cloud, and Progent's database experts can help you make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can assist you to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify access management for telecommuters with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's management technology to administer and track your GCP environment. For information, see Google Cloud Platform (GCP) consulting services.

Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Supplemental Service enables you to augment your existing Call Center organization by splitting delivery of Call Desk support seamlessly between your regular IT support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your company to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Cybersecurity for Remote Workers
At-home workers typically utilize their own computing devices and often work in an unsecured physical area. This multiplies their susceptibility to cyber threats and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies based on leading practices. Progent's veteran roster of data security support consultants can assist you to design, deploy and maintain an effective security solution that guards critical information resources in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to configure and manage different permissions to different classes of users and to expand your network and modify your security as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, see firewall configuration and support expertise.

Remote Endpoint Monitoring for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to watch over the various devices used by an at-home workforce and either reject or identify and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately isolates the infected device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that includes teleworkers. Progent can run online, automated security analysis software for rapidly and economically detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by data security experts with top certifications including CISA, CISSP, and GIAC, can help your business to audit your workflows and governance policies and assess your IT infrastructure to enable you to implement the highest level of protection for your telecommuters.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection involves backing up and restoring vital data in order to prevent data loss and reduce recovery time and effort in the event of storage system failures resulting from hardware issues, programming glitches, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for teleworkers must address diverse kinds of user-owned endpoint devices. Progent offers quick online help from consultants familiar with a broad array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your company to produce, document and validate a DR/BC plan that includes the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized environment for safeguarding critical data by managing local, mobile, and home-based endpoints.

Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Remote endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, set up rules for permission to access data and networks, set passwords, create VPN connections, control how telecommuters share information, establish threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your telecommuters, go to Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top capabilities of Workspace ONE include fast over-the-air provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Perth, Western Australia organization, phone 1-800-993-9400 or visit Contact Progent.