Perth Remote Workers Connectivity Consulting Partner
Solution Planning, Implementation, Administration and Troubleshooting Consulting
Expanding your at-home workforce may have a major effect on network architecture, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Perth organization to pick the right tools and follow best practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent can help Perth, Western Australia businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support an at-home workforce can be particularly challenging if you have to manage a combination of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi appliances from different vendors and with a mix of operating systems and firmware levels. Progent's background providing remote support for both outdated and modern technologies in remote office venues enables you to make efficient use of your available infrastructure and offers ready access to expertise for implement essential upgrades. Services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity makes it possible to establish a safe connection for authenticated remote workers to use IT assets situated at your corporate data center or in a public cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your remote workers to utilize Cisco's AnyConnect client software to provide safe VPN tunneling for a broad selection of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure platforms enable a teleworker to see and use a data center computer's desktop. This provides network managers significant control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers attach at-home computer networks to the Internet and support VPN tunnels, local wireless networks, and firewall services. Progent can provide expert remote support for integrating routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause throughput as well as cybersecurity issues. Progent can assist you to mitigate these problems by delivering expertise like Aironet configuration consulting, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point setup help.
- Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the corporate network. Vital processes may demand redundant Internet connections in case the primary connection breaks. Progent offers expertise for selecting Internet service providers, selecting appropriate bandwidth and data volume packages, and configuring high-availability Internet connections. Refer to Internet access solutions.
VoIP Integration for Remote Workers
Expanding the business PBX system to include remote users is vital to supporting a productive at-home workforce. A broad range of cloud-based IP voice products are popular with SMBs to support remote users. Many larger organizations rely on Cisco's current or legacy platforms for IP voice solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter VoIP environment that delivers the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to help organizations optimize their existing Cisco VoIP systems to support a growing at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends high-end IP telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and mixed media apps deployed throughout the network. CUCM manages additional mixed media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can assist you to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice products, visit Cisco CallManager expertise.
- Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and deliver online configuration and debugging expertise.
Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's leading communications product that supports presence, IM, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business client software to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video calling, persistent threaded chat, plus file sharing. To learn more about Progent's consulting services for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help your business to optimize your network architecture to run them.
Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange since their first publication and can assist businesses to configure these critical collaboration products to optimize the effectiveness of your at-home workers.
SharePoint utilizes web entities to enable collaboration and information sharing by providing policy-based delivery of data, business processes, and tools for looking through enterprise-wide information silos. SharePoint enables you to build protected portals that enables at-home workforce to see and edit consolidated corporate intelligence via Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint support services, refer to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, refer to integration consulting services for Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can share them safely through a browser. Provided with Office and Microsoft 365, OneDrive allows remote workers to jointly author files. Revisions created offline are synced when you go back online. For details about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive integration consulting.
Cloud Integration Services for Teleworkers
Progent can provide fast and affordable remote assistance for helping businesses to build, manage and troubleshoot integrated network models that combine internal data centers, telecommuters, branches, and cloud services. Progent can provide expertise for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve issues with cloud access, authentication, and security.
Azure is a leading family of cloud software and services that enables you to use infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also help you create secure connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's consulting expertise for Azure, see Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud-based services available by subscription. Office applications and cloud services are marketed in a variety of plans intended for users ranging from students and households to large corporations. Progent offers quick and easy remote contact with consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 apps for your telecommuters to achieve maximum business value. For information about Progent's support services for Microsoft 365, visit Microsoft 365 consulting support.
Microsoft 365 Exchange Online is among the most widely used cloud-based applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, easier management, dynamic scaling, high reliability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with local Exchange environments, allowing you to create hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed assistance to get you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your telecommuters have convenient and secure access to your Exchange Online environment. For information Progent's consulting services for Exchange Online, go to Exchange Online integration and troubleshooting expertise.
Amazon AWS is a pioneer in the public cloud computing market and is the world's leading provider of cloud-based services. Progent can provide quick and economical online contact with cloud integration experts who can assist your business to design, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud is a leading suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your current IT assets with the Google Cloud, and Progent's database experts can help you make your critical applications cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can assist you to deploy VMs on Google Cloud Compute Engine, plan an efficient storage system with GCP Storage services, and simplify access management for telecommuters with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's management technology to administer and track your GCP environment. For information, see Google Cloud Platform (GCP) consulting services.
Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a telecommuter workforce, which might be motivated by an epidemic or as part of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Desk. Progent's Call Center services allow organizations to outsource or augment their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and follow-up software to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit the status of their active trouble tickets, enter information, and upload screen captures and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Supplemental Service enables you to augment your existing Call Center organization by splitting delivery of Call Desk support seamlessly between your regular IT support staff and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support solution utilizing the number one PSA tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Supplementation Services can help your company to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.
Cybersecurity for Remote Workers
At-home workers typically utilize their own computing devices and often work in an unsecured physical area. This multiplies their susceptibility to cyber threats and calls for careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the development of security policies based on leading practices. Progent's veteran roster of data security support consultants can assist you to design, deploy and maintain an effective security solution that guards critical information resources in environments that include an at-home workforce.
Firewalls enable companies to create a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to configure and manage different permissions to different classes of users and to expand your network and modify your security as your company evolves and as cyber threats grow increasingly complex. Progent works with both current and older security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, see firewall configuration and support expertise.
Online Endpoint Security Monitoring makes it possible to watch over the various devices used by an at-home workforce and either reject or identify and mitigate the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on each secured endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When a cyberattack is spotted, ProSight ASM immediately isolates the infected device from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for teleworkers.
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can assess the exposure of your information system to all types of outside and local security attacks for an environment that includes teleworkers. Progent can run online, automated security analysis software for rapidly and economically detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by data security experts with top certifications including CISA, CISSP, and GIAC, can help your business to audit your workflows and governance policies and assess your IT infrastructure to enable you to implement the highest level of protection for your telecommuters.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for securing a network that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves backing up and restoring vital data in order to prevent data loss and reduce recovery time and effort in the event of storage system failures resulting from hardware issues, programming glitches, human error, cyber attack, or other causes. Reliable data protection solutions can be particularly challenging to architect and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for teleworkers must address diverse kinds of user-owned endpoint devices. Progent offers quick online help from consultants familiar with a broad array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your company to produce, document and validate a DR/BC plan that includes the process of moving to telecommuting.
Unified Management for Remote Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Microsoft Endpoint Manager features a centralized environment for safeguarding critical data by managing local, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Remote endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of teleworkers can utilize Intune to provision and authenticate applications on managed devices, push patches and certificates, set up rules for permission to access data and networks, set passwords, create VPN connections, control how telecommuters share information, establish threat defense, verify compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your telecommuters, go to Intune teleworker endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified MDM product that helps network administrators to keep off-premises endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint computers. Workspace ONE operates with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a perpetual license. Top capabilities of Workspace ONE include fast over-the-air provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud products. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Perth, Western Australia organization, phone
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Cisco Experts Microsoft Azure hybrid cloud integration Specialist
Azure Hybrid integration Specialist
Progent can assist businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and reduce hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the common errors small organizations make when moving to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Google Android handhelds.
Exchange 2019 and Skype for Business Support Outsourcing
Exchange 2019 and Windows Server Core On-site Technical Support
Progent can help you in any phase of your upgrade to Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning high availability infrastructure for a local, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook.
7800 Series IP Phone Specialists
Support Outsourcing Cisco VoIP Phones and IM
Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
ProSight Next Generation Endpoint Protection Network Consultant
Android Security Remote Technical Support
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware.
Catalyst MPLS Outsourcing
On-site Support Catalyst 9000 Switch
With Cisco Catalyst switches for small and medium-sized companies, Cisco enables organizations to realize all the benefits of bringing intelligent services to their networks. Cisco's switching technology makes it possible to deploy capabilities that make your network infrastructure highly robust to handle real-time needs, expandable to support future growth, safe enough to protect confidential information, and designed for prioritizing and controlling traffic flows to streamline system performance. Progent's CCIE certified consultants can show you how to select and integrate Catalyst switches that make sense for your company. In addition, Progent's CISM certified security consultants can show you how to create a comprehensive security plan and set up Catalyst switches so they powerfully support your security strategy. Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Private Cloud Solutions Engineers
Immediate Private Clouds for Small Businesses Engineers
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the maximum level of dependability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting and management services are based upon proven virtualization techniques that enable small businesses with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
Technology Professional Apple OS X Infrastructure
Apple Mac Virus Protection Protecting
Progent's certified security consultants can show you how to secure your Apple Mac network through professional services including running security tests, recovery from virus and worm penetrations, setting up firewalls, integrating safe remote and mobile access, installing automated software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan appropriate for the specific objectives of your corporate network.
Small Office Tech Consulting
Small Business Service Providers
Progent is a pioneer in affordably providing enterprise-class IT help to small businesses. Progent's success in handling the IT service requirements of the chronically underserviced small company market is the cumulative result of major technical and process innovations that have eliminated much of the traditional expenses out of managing network service, added unmatched technical skill into the support system, and dramatically accelerated the solution process.
ProSight VM Security Consulting
ProSight Virtual Machine Security Specialist
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.
Support Services Solaris
Solaris Consultant
If your company computer system combines Sun Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a unified network that permits all your operating systems to run side by side for simple management, transparent information exchange, high dependability, superior throughput, and tight security. Progent's Solaris and Microsoft Windows integration support offerings include IT infrastructure configuration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Macintosh Online Support
Online Help Apple Macintosh
Progent's experts offer macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and email help, network protection services, and custom training. Progent can assist clients to migrate to macOS from Mac OS X or other earlier editions of OS X and Progent can offer expertise with Apple Mac application software. Progent can also assist your business with iPhone support and iPad management, or moving to iCloud services. For computer environments built exclusively on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, integrating and supporting a network environment that is available, secure, fast and able to achieve your organization's objectives.
Windows 10 Training IT Services
Microsoft Windows 10 Technology Professional
Progent's Microsoft-certified consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and onsite evaluation and migration support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management, teleworker access, security and compliance, automated provisioning and management, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and post-migration technical help.
Windows 7 64-bit Upgrade Network Installation
Windows 7 Migration IT Support
Progent's certified engineers offers remote and on-premises consulting services to help your company to manage, support, and troubleshoot PCs powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, disaster recovery, remote connectivity, mobile device integration, Wi-Fi network design, and 24x7 network monitoring and alerts.
24x7x365 Database Application Development Consultancy
Database Consultancy
Progent's certified database application consultants offer small and midsize businesses online DBA and programming services for popular RDBMS products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and integration, database design and programming, management services, synchronization strategies, storage management, performance tuning, migration, information security, backup/restore systems, troubleshooting, and webinar training.
Email Encryption Technology Consulting
System Backup Security Consulting
For smaller companies, computer security and compliance can be excessively complicated to master but too risky to ignore. The world's biggest enterprises have been hacked, and the top cloud service providers have on occasion been taken down. It looks as though there's no place to run. Progent has made it economical for small and midsize businesses to carry out critical security tasks successfully by offering the benefit of billable time to the closest minute with no minimum billing for online help. This means you have the help of a seasoned information expert to deliver precisely the help you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any level of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and designing a complete security plan.
Microsoft SQL Server 2012 Setup and Support
Support and Integration Microsoft SQL Server 2019
Progent’s Microsoft certified consultants can provide small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid creation of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from older versions of SQL Server to Microsoft SQL Server 2005.
Forefront TMG Information Technology Consulting
Microsoft Forefront TMG 2010 Online Troubleshooting
Forefront Threat Management Gateway builds on the proven security technologies of Internet Security and Acceleration Server and offers a easily managed Internet gateway that delivers a one-server platform for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN management, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to lower costs and improve availability. Progent's Microsoft consultants can help you to plan and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Online Technical Support Microsoft Activesync
Blackberry Specialists
Progent’s professionals offer expertise in multiple disciplines related to mobile networking including network topology, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless software development. Progent's certified consultants can save your organization work and expense by using their wireless experience to show you how to select and configure wireless access technologies that make sense for your company. Progent can also optimize your IT infrastructure so that wireless appliances work better.
24/7/365 Services Amazon AWS hybrid cloud solutions
Hybrid cloud Consulting Services
Progent offers expert remote support to help businesses connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Office Word troubleshooting Specialist
Consult Microsoft 365 Word and Access
Progent's Microsoft Office Word and Microsoft 365 Word experts can provide a broad range of economical remote support services to help you to manage and troubleshoot your current Microsoft Office Word environment or assist you to migrate to a current version of Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between various versions of Office Word, integrating Word with other Office applications such as Excel and Outlook or with 3rd-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and remote training customized for your special requirements.
Consulting ProSight IP address management
SSL management Specialists
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of the time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it.
24/7/365 Server Monitoring IT Consultants
Technical Consultant Remote Network Monitoring
Remote 24x7 monitoring, automated alerts, and actionable analytical reporting are vital to preserving the proper operation of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of any size can get a level of network stability that was previously reserved for large enterprises. Progent can provide several RMM options delivered as economical service packages created to assist your company to identify and fix a most network problems before they can disrupt productivity.
Microsoft Teams at home workers Professionals
Consultancy Microsoft Teams and Android
Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud-based or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
Data Center Colocation Remote Support
Data Center Colo IT Consultants
Progent’s colocation center support services are intended for businesses with hardware housed at IDCs or data center colo hosting facilities and in need of on-demand in-person help at the colo site plus remote support from Microsoft and Cisco Premier experts. Progent offers a full array of data center and data center and colocation consulting services such as system architecture evaluation, Windows and UNIX server installation and support, tech support for server and communications networking, design and deployment of non-stop configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning fault tolerant server and storage clustering systems.
Security Consulting Services
Security Professionals
Progent offers consulting for security auditing packages such as LANguard from GFI for running a variety of automatic system testing scans to uncover potential security problems. Progent has broad experience with network auditing tools and can help you to make sense of testing reports and respond appropriately. Progent can help you design protection into your company processes, install scanning applications, define and implement a protected system environment, and recommend procedures to maximize the security of your IT system. Progent's security engineers are able to assist you to set up a firewall, design secure remote connectivity to email and business applications, and integrate VPN. Progent's accredited security consultants can validate the security of web applications and can run comprehensive security audits of company-wide security to determine your company's compliance with key industry security standards including HIPAA, NIST, and ISO 17799.
SQL Server Capacity Planning Development
Microsoft SQL Server Information Technology Outsourcing
SQL Server 2005 offers indispensable, standardized tools to IT professionals as well as to information workers, lessening the complexity of designing, integrating, administering, and accessing enterprise data and analytical programs in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and broad knowledge in planning and deploying information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Outsourcing Windows Server 2016 Virtual Machine Load Balancing
Windows Server 2016 upgrade Technology Consulting
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to help businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Windows Server 2008 Hyper-VI Technical Support Services
Expert Microsoft Certified Windows Server 2008 Hyper-VI Integration
Microsoft Windows Server 2008 R2 offers high levels of performance, security, fault tolerance, scalability, and versatility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective remote engineering, technical support, and training services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 to add significant strategic value to your information system.
Urgent Specialists NetApp Disaster Recovery
NetApp MetroCluster Synchronous Replication Services
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with continual replication to deliver fast, zero RPO disaster recovery between sites that are up to 300km apart. Progent's roster of seasoned IT consultants can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering guidance with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your DR system to prove compliance with information assurance standards and regulatory requirements.
Apple OS X Online Technical Support
Top Apple OS X Tiger Remote Technical Support
Progent's experts can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one education. Progent can help businesses to migrate to macOS from Mac OS X or earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent can also assist your business with iPhone integration and Apple iPad synchronization, or moving to iCloud. For business networks built solely on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, configuring and supporting a network infrastructure that is reliable, secure, efficient and able to achieve your organization's business goals.
Sun Solaris Remote Specialist
Linux Remote Specialist
Progent provides national urgent phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX and Microsoft products. Remote network consulting offers optimum leverage for your information technology dollar by preserving client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone help and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISM certified security professionals to help with the toughest system issues.
UNIX, Windows Consultancy
Windows and Solaris Support Services
Progent's UNIX family support services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient single source to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Small Office Remote Consulting
Small Business Small Office IT Consultants
Progent offers organizations of all sizes world-class network online or onsite consulting for networks powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security consulting for companies ranging from the small office to the global enterprise.
Altaro Office 365 OneDrive Backup Outsourcing
Altaro Office 365 Backup Professional
Progent is an Altaro partner and can plan and manage a deployment of Altaro Office 365 Backup to safeguard your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Reseller Antivirus
Postini Consulting
E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and administration of company email by providing continually updated spam and virus blocking, policy administration, content testing, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting tools as well as outgoing email filtering to help you fix your e-mail system and define and regulate company email policy.
Service Desk Management Support Consultant
24/7/365 Call Desk Management Services Computer Consultants
Progent's Microsoft and Cisco authorized Consultants offer three ways to help medium-size and large organizations create an efficient and successful in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Services help companies sift through the various high-quality Help Desk application programs available and decide which packages might be too costly, lack key capabilities, or align badly with your company's business goals. Progent also offers short-term staffing for organizations who need to augment their internal Help Desk staff for special projects or to fill in for vacationing or incapacitated workers.
Online Microsoft 365 Training Consult
Live Online Microsoft Office Education
Progent's virtual classroom webinars provide small companies the cost savings, simplicity, and flexibility of web-based learning plus the effective pedagogic techniques of experienced teachers who employ advanced collaboration software to simulate live, interactive learning environments. Progent can provide online training for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Access, and Project: Microsoft Dynamics accounting and management reporting products including MS Dynamics GP (Great Plains); as well as other top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Dynamics GP/Great Plains Support and Integration
Microsoft GP/Great Plains Troubleshooting
Dynamics GP 2010 accounting is a full-featured business management platform that unifies data and operations throughout your company, communicates easily with other applications, and connects employees, clients and vendors unrestricted by time or place. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and MS Dynamics GP Version 10.0 deliver functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can help you install and maintain a robust, protected server and network infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full potential of Microsoft Dynamics GP 2010.
Professionals 64-bit Migration
Microsoft Engineer 64-bit Processing
Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it supports all of the important 32-bit programs which you intend to keep as well as the latest 64-bit editions of software you wish to install.
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