Perth Teleworkers Configuration Support Partner
System Planning, Integration, Administration and Troubleshooting Consulting and Support Services
Enlarging your remote workforce can have a significant impact on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Perth organization to select the right tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Perth, Western Australia companies to with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.
Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure needed for an at-home work environment can be particularly complex if you have to accommodate a mix of personal equipment like desktop computers and laptops, routers, and Wi-Fi appliances from various vendors and with a variety of OS software and firmware levels. Progent's experience delivering online help for both legacy and modern IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making necessary updates. Support services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network (VPN) technology allows you to create a safe tunnel for authenticated remote employees to access IT resources situated at your corporate data center or in the cloud. Progent's consultants can help your company to configure and maintain VPN connections between your teleworkers and your various network resources by providing remote VPN integration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can assist your remote workers to set up Cisco's popular AnyConnect software for safe VPN connections for a broad range of devices including Microsoft Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow a telecommuter to view and interact with a remote computer's desktop. This provides network managers substantial control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach at-home networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online consulting for deploying routers from a variety of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wireless networks, often shared by the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create throughput as well as security problems. Progent can assist businesses to mitigate these issues by delivering expertise like Cisco Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless access point setup assistance.
- Internet connectivity solutions impact the speed and availability of connections between at-home workers and the corporate data center. Vital processes may demand redundant Internet connections in case the normal connection fails. Progent can provide guidance for selecting Internet service providers, selecting appropriate bandwidth and data volume bundles, and configuring fault-tolerant Internet access. See Internet access solutions.
IP Voice Solutions for Remote Workers
Expanding the business phone environment to include teleworkers is vital to maintaining an effective at-home workforce. A variety of cloud-centric digital PBX platforms are used by SMBs to support remote users. Many larger organizations rely on Cisco's modern or older products for VoIP solutions. Progent can assist businesses of all sizes to design or maintain a remote VoIP service that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, visit CUCM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice platforms, refer to Cisco CallManager consulting.
- Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
- Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and provide online deployment and troubleshooting expertise.
Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from leading technology companies support online meetings, video conferencing, chat sessions, and screen/content sharing for both onsite workers and teleworkers. Many organizations use multiple products to accommodate their various partners and clients. Progent can assist your organization to manage your current conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration experts.
- FaceTime is Apple's multiuser video phone platform for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. To learn more about Progent's consulting expertise for Webex as well as for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with features such as IP voice and video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help your business to tune your WAN infrastructure to host them.
Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful ecosystem of applications that create a cohesive user experience for exchanging information throughout multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting services for SharePoint and Exchange Server since their initial releases and can help your company to tune these critical collaboration platforms to optimize the effectiveness of your remote workforce.
SharePoint utilizes web entities to enable collaboration and information delivery by offering policy-driven access to content, workflow, and tools for looking through enterprise-wide information silos. SharePoint enables you to create protected portals that permits at-home workforce to see and edit aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, refer to SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, go to integration expertise for Microsoft Exchange Server.
OneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can retrieve them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits created offline are automatically synced when you go back online. For information about Progent's expertise for OneDrive, refer to Microsoft Onedrive configuration experts.
Public Cloud Integration Services for At-Home Workers
Progent can provide fast and affordable remote assistance for enabling organizations to build, manage and troubleshoot cohesive hybrid network architectures that incorporate internal data centers, at-home workers, branches, and public cloud resources. Progent offers top-tier consultant for all types of cloud service delivery such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers fix problems with public cloud connectivity, authentication, and security.
Azure is a popular platform for cloud services that enables you to use IT infrastructure, servers, and critical applications running on Microsoft's extensive cloud. Microsoft Azure features over 100 cloud-based services including hosting for Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and data backup. Progent can assist your organization to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. To find out about Progent's expertise for Microsoft Azure, see Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered by subscription. Office apps and cloud services are marketed in a variety of bundles designed for users ranging from individuals and households to large enterprises. Progent offers quick and easy remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to evaluate the various subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For details about Progent's consulting services for Microsoft 365, go to Microsoft 365 consulting support.
Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the benefits of reduced spending for physical infrastructure, easier management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local deployments of Exchange, enabling you to create hybrid information systems. Progent's Exchange consultants are available for occasional help to get you past tough IT roadblocks and can also provide comprehensive project management services to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon AWS is a trailblazer in the public cloud market and is the world's leading source of cloud services. Progent offers rapid and affordable online contact with cloud integration consultants who can help your organization to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the move. For details about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical apps cloud ready so your telecommuters can benefit fully from Google Cloud services. Progent's consultants can assist your organization to deploy virtual machines on GCP Compute Engine, design an efficient storage system with GCP Storage, and streamline access control for telecommuters with GCP Cloud Identity. Progent can also assist your business to use GCP's unified management tools to administer and monitor your Google Cloud environment. For details, refer to Google Cloud Platform integration services.
Help Desk Services for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Support Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 desktop support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or update their current tickets, add information, and append screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to augment your current Call Desk staff by splitting responsibilities for Help Desk support services transparently between your in-house IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Desk Augmentation Services can enable your company to provide world-class desktop support to your from-home workers, go to Progent's Call Desk augmentation Services.
Cybersecurity for At-Home Workers
Work-from-Home staff members commonly use their personal computers and usually work in an unsecured physical space. This increases their vulnerability to malware threats and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user training, and the creation of security policies built on best practices. Progent's seasoned team of data security solutions consultants can assist your business to plan, implement and maintain an effective security solution that protects vital information resources in environments that incorporate telecommuters.
Firewalls enable companies to create a network environment that can be securely accessed by local users and by at-home workers, mobile workers, vendors, customers, and other stakeholders. Modern firewall appliances allow you to assign and manage different permissions to different classes of users and to expand your network and modify your security as your business evolves and as network attacks become increasingly complex. Progent supports both current and legacy security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to watch over the various computers used by remote workers and either block or spot and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on every protected endpoint, monitoring all activity and utilizing advanced behavioral threat analysis from SentinelOne to identify new threats before they can spread. When an attack is spotted, ProSight Active Security Monitoring immediately disconnects the infected endpoint from the network to contain the malware. Since the ProSight ASM agent is self-contained, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.
Progent's Duo MFA Managed Services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to verify who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the exposure of your network to all types of external and local security threats for an environment that incorporates at-home workers. Progent can deploy remote, automated cybersecurity inventory software for quickly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by data security professionals with advanced credentials including CISM, ISSAP, and GIAC, can help your company to evaluate your workflows and governance policies and review your network infrastructure to enable you to design the highest level of protection for your teleworkers.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your at-home connectivity solution as well as your internal and perimeter networks so you can find, prioritize, fix, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to use NodeZero to perform comprehensive pentests of your perimeter and your internal network in order to determine your current security profile. Progent's NodeZero experts can also help you to harden your network security and can assist you to plan and implement a unified cybersecurity strategy that streamlines management and delivers maximum cyber defense for on-premises, multi-cloud, remote, and perimeter IT assets. To find out more details about Progent's vulnerability assessment solutions powered by on NodeZero's PEN test platform, visit Consulting Services for NodeZero's Pentest Products.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key areas to focus on for securing an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
Data Protection covers backing up and recovering vital information in order to avoid data loss and minimize restoration time in the event of storage system problems due to equipment breakdowns, programming glitches, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to architect and maintain in hybrid environments that combine in-house data centers, public clouds, and at-home workers.
- Backup/Restore strategies for at-home workers must cover diverse types of personally owned endpoint devices. Progent can provide fast online access to consultants familiar with a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and handhelds. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management.
- Disaster Recovery/Business Continuity plans often anticipate scenarios that call for a quick switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to produce, document and validate a DR/BC plan that includes the process of switching to telecommuting.
Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager provides a centralized platform for protecting critical information by controlling onsite, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing mobile devices and software. Managed endpoint computers can be personally owned or business owned. IT admins managing the endpoint computers of telecommuters can use Intune to deploy and validate apps on devices, push patches and certificates, configure policies for permission to access data and networks, set passwords, create VPN connections, determine how teleworkers share information, establish threat defense, ensure compliance, and delete corporate information from missing, stolen or decommissioned devices. Intune can be used with Apple iOS, Google Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can help your company to use this platform to manage the endpoint computers of your telecommuters, go to Intune mobile device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network administrators to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual software delivery platform for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Key features of Workspace ONE include fast over-the-air provisioning of new laptops, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient telecommuter environment for your Perth, Western Australia business, phone
An index of content::
Windows Server 2022 Container Image Computer Consulting
Windows Server 2022 Hotpatching Remote Support
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a self-hosted installation of Windows Server 2022.
Microsoft Teams and Android Services
Microsoft Teams disaster recovery Consultant Services
Progent can assist your business to plan a migration to Microsoft Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
Online Technical Support Cisco RADIUS Security
Professional VPN
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company integrate and support Cisco's security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to expand with your changing business needs. Progent's Cisco-Certified network consultants support Cisco's complete family of hardware and software aimed at preventing data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
Power Map Design Firms
Microsoft Certified Partner SSAS Development Companies
Progent offers online and onsite expertise to assist you with any phase of BI reporting from debugging or enhancing reports to designing and deploying a comprehensive business intelligence environment. Progent's management reporting experts can help your company to support your existing reporting system, assist you to upgrade reports from a discontinued reporting platform to a current solution, and provide custom online mentoring to meet your individual needs. Progent's management reporting consultants offer expertise in all popular business analytics reporting platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Designer.
Juniper J Series Firewall Security Consulting
Juniper J4350 Router Network Security Evaluation
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Windows 2012 Cluster Shared Volumes Integration Support
Network Consultant Windows Server 2012 R2 Cluster Management
Progent's Microsoft-certified failover clustering consultants can help companies of all sizes to evaluate the benefits of deploying Windows Server 2012 clustering technology to build an advanced high-availability/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for clusters composed of physical servers or virtual ones, and show you how to automate the administration of clustered servers.
PC Desktop Small Business Computer Consultant
Top Quality Microsoft Desktop Network Support Service
Progent can deliver a wide array of economical remote and onsite consulting services to assist your business to install, administer, and troubleshoot workstations and mobile devices based on Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Services VMware NSX Virtualized Networks
Specialist VMware Site Recovery Manager Compliance
VMware's NSX virtual network technology enables you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly restore the entire logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM and VMware NSX.
Helpdesk for Remote Workforce Support and Setup
Helpdesk for Remote Workers Consulting
Progent has 20 years of background assisting small and medium-size businesses to plan, deploy, optimize, administer, and debug computer networks that support a remote workforce.
Firewall Audit Symantec VPN
Symantec VPN Protect
Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or help you upgrade to current firewall/VPN technology. Progent can also help you design and execute a comprehensive security strategy that can incorporate firewall/VPN devices and software, outsourced security and virus defense services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for on-going network support, administration, education, and security expertise.
Small Business Server 2011 Troubleshooting
Small Business Server 2003 Remote Technical Support
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server calls for a network support expert with real-world background designing and building cohesive, end-to-end business technology environments. Progent's Small Business Server consultants have an average of over 10 years of experience integrating business networks powered by Microsoft products. This background ensures you results in deploying, managing, and maintaining network solutions that include the Microsoft SBS Server suite of servers and applications.
ASA and PIX Support and Help
Award Winning ASA 5500-X Firewall with Firepower Outsourcing
Progent's experienced Cisco network security consultants offer high-level PIX and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, performance, and excellent reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing common OS-specific security holes.
Microsoft Azure hybrid cloud solutions Consult
Microsoft and Cisco Certified Google Cloud hybrid integration Programming Firms
Progent can help your IT team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with one or more cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Microsoft Exchange Server 2016 Repairing
Application Center Small Business IT Consulting Firm
Progent's Microsoft-certified consultants offer computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can help you design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).
Technology Consulting Windows Server 2022 Kubernetes Containers
Expert Microsoft Certified Windows Server 2022 Hybrid Integration IT Services
Progent's certified Windows Server 2022 experts can assist your company to design and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-prem installation of Windows Server 2022.
SCDPM 2012 and Exchange Setup and Support
SCDPM 2012 Migration Configuration
Progent's Microsoft-certified consultants offer remote or onsite expertise to help businesses of all sizes to design, implement, administer, and troubleshoot a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing particularly stubborn problems, or comprehensive project management support. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
After Hours Support and Integration Offsite Employees Cloud Integration
Technical Support Offsite Employees Cloud Integration
Progent can help small and mid-size companies to set up their remote employees with seamless integration with public cloud applications and services.
24-7 Microsoft Office Solution Provider
Microsoft Windows Network Support Consulting
Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
Information Assurance Consulting
Engineers GIAC Security Audit
Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security services addressed within GIAC certification such as evaluating network security mechanisms, security incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
SQL Server Replication Engineers
MS SQL Audit
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of cutting-edge enterprise-class programs that can give your company a critical competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Online Help Cisco CUBE and SIP Trunks
Online Consulting SIP Migration
Progent's Cisco-certified SIP infrastructure consultants can assist you to plan, deploy, maintain, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer affordable remote or onsite expertise to help companies to migrate smoothly to an advanced communications environment that offers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.
IT Outsourcing Services Engineers
IT Outsourcing Services Consulting Services
Progent can deliver in-depth online support for all major technical areas common to small business IT systems and allows you to outsource a variety of vital, as-needed services such as a temporary CIO to provide senior-level IT design and negotiating capability, a Call Center for help desk services, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, project management help for critical projects like site relocations oroperating system migrations, Cisco-certified experts for designing high-performance and robust infrastructure, certified security engineers to verify data safety and compliance, disaster recovery specialists to help design business continuity strategies, and software programmers to write, customize, or repair mission-critical applications.
Ubiquiti UniFi Security Gateway Professionals
Services Ubiquiti UniFi WLAN
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed across multiple sites with thousands of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless professionals who can help you to determine the value of Ubiquiti's UniFi technology for your business and help you to design, deploy, administer, and maintain your UniFi ecosystem.
Award Winning Microsoft Access software programming Consulting
Microsoft Access software programming Consultant
Progent can provide cost-effective online consulting services for all editions of Office Access including desktop and browser-based versions and offers advanced assistance for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers tailored webinar training for Access development and database management.
Microsoft LCS Server IM Professional
Microsoft LCS Server Consultant
Microsoft Communications Server provides IM and presence as part of an extensible, enterprise-grade solution featuring advanced security, seamless compatibility with popular Microsoft products, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and improved operational efficiencies, enhanced individual output, and stronger intellectual property protection. MS Communications Server has been superseded by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer remote and on-premises configuration support and troubleshooting help for your Office Communications Server deployment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and carry out a smooth upgrade that will add business value to your information network
Award Winning Windows Server 2022 and SQL Server Technology Consulting Services
Windows Server 2022 Hyper-V Outsourcing
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2022 that features high availability and that uses a self-hosted deployment model or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Meraki AP Management Computer Consulting
Urgent Meraki 802.11ac AP Migration Engineer
Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and support services to help you to design, configure, manage, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's experts can also assist your organization to design and deploy hybrid environments that combine on-premises and cloud-hosted resources and that provide seamless connectivity, enhanced protection, unified management, and consistent operation for all your wired and wireless devices.
Consultants Enterprise hybrid cloud solutions
Amazon AWS hybrid cloud solutions Engineers
Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets along with one or more cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
OS X Remote Specialist
Technology Professional Mac Configuration
Progent offers nationwide online phone support and consulting services for companies that run Apple Mac OS X networks or whose IT systems include a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts offer Apple macOS and Mac OS X users a range of services including desktop assistance, migration to the latest edition of OS X from earlier versions of Apple macOS and OS X, plus help with macOS and Mac OS X applications. Progent can also help your business with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Online technical support offers maximum leverage for your information technology dollar by preserving user efficiency and limiting the hours billed for network repair services. Advanced online support technology and experienced service specialists and engineers allow Progent to solve the majority of network problems without squandering time and money by going to your site. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of phone help and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security specialists to help you with the most challenging system problems.
24-7 Microsoft SQL Server 2012 Network Engineer
SQL Server Reporting Services Integration
Progent's Microsoft certified professionals can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the rapid development of advanced business programs that can give your business a competitive edge. SQL Server provides core support for XML and the ability to query across the Internet and outside the firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information system. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.
Microsoft 365 Single Sign On Technology Consulting Services
Urgent Hybrid Microsoft 365 and Exchange Network Consulting
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of planning, implementing and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver occasional support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange solution is carried out on schedule and on budget.
ISA 2004 Enterprise Edition Server Online Support Services
ISA Server Computer Engineer
Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network security requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.
Largest Consultants Lync Server 2013
Lync Server 2013 and Exchange UM Server Consulting Services
Progent's Microsoft-certified consultants can help your company to evaluate the value of Microsoft Lync Server for your business and can assist you to plan and carry out a rollout of Microsoft Lync Server 2010 that consolidates the administration of IM and Presence and improves the productivity of your in-house staff, at-home workers, and mobile workforce. Progent's consultant's can in addition assist you to perform a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server 2010 to enhance the team-computing capabilities of MS Office programs, and provide online seminars and ongoing support for Microsoft Lync and other Microsoft products.
Infor SyteLine CloudSuite Financial Analysis Consulting
Consulting Services Infor SyteLine CloudSuite Database Administration
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical processes to get products to market fast and adhere to customer commitments dependably. Progent offers the expertise of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or on-premises services that can range from occasional advice to end-to-end solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and database administration.
SCCM 2012 Asset Inventory Support and Setup
SCCM 2012 Device Management Online Consulting
Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from a legacy change management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing business needs. Also, Progent can assist you to create an infrastructure that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).
Windows Server 2008 Security Remote Consulting
Windows Server 2008 R2 Computer Engineer
Microsoft Windows Server 2008 R2 offers high levels of speed, security, availability, expandability, and flexibility that improve output of local, branch office, and mobile users. Progent's Microsoft-certified experts can provide cost-effective remote consulting, troubleshooting, and training services to assist you to design, implement, and manage Microsoft Windows Server 2008 R2 to add substantial strategic value to your information system.
ProSight Windows Server Management Consulting
ProSight Server and Desktop Management Support and Help
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your business.
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