Perth At Home Workforce Connectivity Support Services
System Design, Integration, Administration and Troubleshooting Consulting and Support Services
Enlarging your telecommuter workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Perth organization to pick the appropriate technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Perth, Western Australia organizations to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, data security, backup/restore solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support a remote workforce can be particularly challenging if you must manage a combination of worker-owned equipment such as PCs and notebooks, Internet routers, and Wi-Fi appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy and modern technologies in virtual office venues enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to create a productive work-at-home ecosystem include:
- VPN technology allows you to create a safe tunnel for authorized at-home workers to use IT assets located at your corporate datacenter or in a public cloud. Progent can assist your company to configure and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your remote workers to set up Cisco's AnyConnect client software to provide safe VPN connections for a broad range of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow an at-home worker to see and interact with a data center computer's desktop. This technology provides IT managers more control over the computing ecosystem of telecommuters and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewalls. Progent offers expert remote support for setting up home routers from all major vendors. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create throughput as well as security problems. Progent can assist you to mitigate these issues by delivering services like Cisco Aironet integration expertise, Cisco Meraki wireless installation expertise, and Ubiquiti wireless access point integration help.
- Internet connectivity solutions impact the performance and availability of connections between at-home workers and the company network. Business-critical applications may demand redundant Internet connections in the event the primary connection fails. Progent can provide guidance for selecting Internet service providers, choosing sensible service packages, and setting up redundant Internet connections. See Internet access solutions.
IP Voice Integration for Telecommuters
Extending the company phone system to accommodate remote users is critical to maintaining an effective work-at-home solution. A broad range of cloud-centric IP voice products are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or older products for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP environment that provides the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide high-level support to help businesses optimize their existing Cisco VoIP environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced telephony features to devices such as VoIP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. CUCM manages other combined media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, visit Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, see CallManager consulting.
- Cisco IP Gateways provide integration with public telephony networks and with users operating beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and deliver online deployment and debugging services.
Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing products from leading vendors support online meetings, video conferencing, chat sessions, and screen sharing for both local workers and telecommuters. Many organizations utilize multiple products to accommodate their different partners and customers. Progent can help your organization to maintain your existing conferencing ecosystem and optimize the experience of your remote workforce.
- Skype for Business is Microsoft's popular unified communications product that enables presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities such as video calling, threaded chat, plus data sharing. To learn more about Progent's support services for Teams and for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and help you to optimize your WAN infrastructure to run them.
Microsoft Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad selection of endpoint computers. Progent has provided online consulting services for SharePoint and Exchange Server since their initial publication and can help businesses to configure these flagship collaboration products to optimize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of features. To learn more about Progent's consulting services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to allow collaboration and information sharing by offering policy-based delivery of content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build secure portals that permits at-home workforce to see and edit consolidated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts (Widgets). For information about Progent's SharePoint expertise, visit SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration expertise for Exchange.
OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them safely through a web browser. Provided with Office 365, OneDrive enables remote employees to co-edit documents. Edits created offline are synced when you reconnect to the Internet. To learn about Progent's consulting expertise for OneDrive, visit Microsoft Onedrive integration consulting.
Public Cloud Integration for Teleworkers
Progent offers fast and affordable remote support for enabling organizations to create, maintain and troubleshoot cohesive network architectures that combine physical data centers, telecommuters, branches, plus public cloud services. Progent offers top-tier consultant for all modes of public cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers fix issues with public cloud connectivity, identity, and security.
Azure is a popular family of cloud software and services that enables you to utilize infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also help you establish secure access to Azure services for teleworkers by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's support services for Azure, go to Microsoft Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and households to large corporations. Progent can provide fast and easy remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your remote workers in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, go to Microsoft 365 integration expertise.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, enabling you to create hybrid networks. Progent's Exchange consultants can provide as-needed assistance to get you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to make sure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, see Exchange Online configuration and support consulting.
Amazon AWS is a pioneer in the public cloud computing market and is the world's top provider of cloud services. Progent can provide fast and economical online contact with cloud integration consultants who can assist your business to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-uptime network model so your users have a consistent computing experience whether they are working from your main office, a branch office, at home, or on the move. For information about Progent's support services for Amazon AWS, refer to Amazon AWS consulting services.
Google Cloud (GCP) is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to scale your current IT assets with the Google Cloud, and Progent's DBA experts can help you make your mission-critical applications cloud ready so your at-home workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up VMs on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify identity control for remote workers with Google Cloud Identity. Progent can also assist your business to use GCP's management technology to administer and track your GCP ecosystem. To find out, refer to Google Cloud Platform consulting expertise.
Help Desk Support for Telecommuters
A fast, enterprise-wide switchover to a telecommuter business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to check or revise their current tickets, enter details, and append screenshots and attachments. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service enables you to augment your existing Support Desk organization by sharing responsibilities for Support Desk support transparently between your in-house IT support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support model utilizing the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Support Desk Augmentation Services can enable your business to deliver world-class desktop support to your at-home employees, refer to Progent's Support Desk supplementation Services.
Security and Compliance for Telecommuters
Work-from-Home employees commonly utilize their personal computing devices and often work in an unsecured physical space. This situation increases their susceptibility to malware threats and requires judicious deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, extensive end-user education, and the development of policies based on best practices. Progent's seasoned group of cybersecurity solutions consultants can help you to plan, configure and manage a compliant cybersecurity solution that guards vital IT resources in networks that incorporate an at-home workforce.
Firewalls allow you to build a network environment that can be safely accessed by local users as well as by at-home workers, mobile users, vendors, clients, and the public. Modern firewall devices permit you to configure and manage different permissions to various groups of users and to expand your network and adjust your security as your business evolves and as cyber threats become increasingly complex. Progent supports both current and older security devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall configuration services, visit firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it easy to watch over the various computers utilized by at-home workers and either block or spot and mitigate modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on every protected endpoint device, watching all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the network to quarantine the threat. Because the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for an at-home workforce.
Progent's Duo MFA Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.
Security Audits can evaluate the exposure of your information system to all classes of external and local security threats for an environment that incorporates teleworkers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably detecting a wide variety of security gaps that can be found via the Internet. Progent's endpoint security audit experts, which can be provided by data security professionals with top certifications including CISA, ISSAP, and GIAC, can assist your business to audit your procedures and governance policies and assess your IT infrastructure to allow you to design the highest level of protection for your telecommuters.
Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home environment as well as your internal and perimeter networks to help you identify, prioritize, fix, and verify security weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to carry out thorough pentests of your perimeter and your internal IT infrastructure so you can determine your present security posture. Progent can also assist you to harden your network security and can assist you to design and deploy a cohesive cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat assessment services powered by on NodeZero's PEN test products, visit Consulting Services for NodeZero's Penetration Test Products.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about critical areas to focus on for protecting an IT environment that supports telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers backing up and recovering vital information so as to avoid data loss and minimize recovery time in the event of storage problems due to equipment breakdowns, programming hiccups, human error, cyber attack, or other causes. Dependable data protection solutions can be particularly difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for at-home workers must address diverse types of user-owned endpoints. Progent can provide quick remote help from experts knowledgeable about a wide array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up data distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud-based storage and includes fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) strategies often anticipate scenarios that call for a quick changeover to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity consultants can assist you to create, document and test a DR/BC strategy that includes the logistics of switching to an at-home workforce.
Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for safeguarding critical data by controlling on-premises, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting remote devices and software. Remote endpoint devices can be user owned or business owned. Network admins managing the endpoint computers of teleworkers can use Intune to deploy and validate apps on managed devices, push patches and certificates, configure policies for permission to access data and networks, manage passwords, establish VPN tunnels, control how telecommuters share data, establish threat defense, ensure security compliance, and delete sensitive data from missing, stolen or decommissioned devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, visit Intune teleworker device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network administrators to keep offsite endpoint devices current and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual software delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud services. For information about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Perth, Western Australia organization, phone
An index of content::
ProSight Managed Services Specialists
Network Management Outsourcing for Small Businesses Consultant
Progent's ProSight portfolio of managed IT services are geared to offer organizations who maintain small internal network support staffs with low-cost access to world-class management platforms and technical experts. Advantages of Progent's ProSight line of managed services include predictable IT maintenance expenses, smart automation of routine management tasks, ongoing adoption of the latest information technology, graceful migration from legacy systems to up-to-date solutions, close alignment of computer technology with strategic objectives, guidance from veteran IT experts, and allowing management to focus on business issues instead of ever-changing information technology.
Microsoft 365 Excel Migration Professionals
24x7 Office Excel 2010 Consultant
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of online support services to help you to plan, program, pilot test, install, administer, and troubleshoot applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to migrate your existing Excel applications to the newest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent can provide on-demand support to clients who need a fast solution to a specific issue associated with Excel and Progent can also provide full project management services for upgrading or creating line-of-business application software built on Office Excel. Progent's affordable webinar training for Office Excel can be customized to address the special requirements of individual users or teams.
24x7x365 SentinelOne Ransomware Defense Consulting
Professional SentinelOne EDR
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates machine learning technology and advanced services to provide cutting-edge endpoint detection and response.
Computer Security Cybersecurity Company
Fortinet Security Certification
For smaller businesses, computer security and information assurance and compliance can be too complicated to stay ahead of yet too risky to overlook. The largest biggest enterprises have been breached, and the top cloud service providers have occasionally been knocked out. It seems as though there's no place to hide. Progent has made it economical for small and midsize companies to implement critical security projects effectively by offering the benefit of billed time to the closest minute without any minimum charge for online help. This means you can have access to a world-class information consultant to deliver just the knowledge you need when you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any aspect of system security including security audits, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and creating a complete security strategy.
Consultants ProSight VM Hosting
ProSight VM Hosting Services
Progent's ProSight Virtual Hosting service combines proven virtualization technology, a state-of-the-art data center, and the support services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete information technology outsourcing alternative that improves network dependability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller company can have all of its software platforms and critical application servers hosted in a safe and fault tolerant data center on a fast, high-availability virtual machine configured and maintained by Progent's network support experts.
24 Hour Networking Support Microsoft Solutions Framework Project Methodology
Access to External Support Databases Network Architect
Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, at the front lines of IT service, performing a wide range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to solve real-world IT problems quickly.
Service Reports Outsourcing
IT Consultants Service Reports
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of detailing and organizing support activity results in more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
Gentoo Linux Support and Setup
Suse Linux Remote Support Services
Progent's Linux support experts offer small companies and software developers support for managing and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with a convenient single consulting firm to show you how to build and manage a protected and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Windows 2012 R2 On-site Support
Windows Server 2012R2 Private Cloud Computer Consultant
Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management staff, develop a corporate-wide security plan, streamline network administration, help with creating applications, and generate and validate a DR/BC plan.
Remote Support Catalyst Wi-Fi 6 AP Security
Catalyst 9136AX Access Point Remote Support
Progent's Cisco Catalyst 802.11ax Access Point consultants can provide economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Microsoft Certified Expert SCCM 2007 Device Management Support
SCCM 2007 Migration Computer Engineer
Progent's Microsoft-certified consultants can help you to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, improve compliance, and increase productivity by making sure that operating systems and applications are always current, managing product licenses, and reporting usage patterns to help you make informed buying choices. When your organization is set to upgrade your SCCM 2007 configuration management ecosystem, Progent can assist you to prepare for and carry out a smooth move to SCCM 2012.
NetApp MetroCluster Specialist
Specialists NetApp Disaster Recovery
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located up to 185 miles (300km) away from one another. Progent's team of seasoned IT consultants can help you to plan, configure, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by providing guidance with tasks like assigning disk pools, arranging plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to show compliance with information assurance standards and regulatory mandates.
Top IT Services Barracuda Networks SSL VPN
Biggest Barracuda Networks F600D Series Firewalls Firewall Network Install
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services throughout your whole enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent can deliver the skill to be your single resource for network guidance, administration, education, and security expertise.
Consultants Internet Connection
Internet Service Provider Selection Consultants
Progent can provide the cost-effective services of online Internet connectivity experts to assist your organization to assess or update your ISP services so your Internet access solution aligns with your business needs. Support services provided by Progent's engineers include evaluation of your current bandwidth use, carrier and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service plan. Provisioning can include optimizing existing routers and switches and configuring additional ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
Barracuda Backup Live Backup Online Consulting
Urgent Help and Support Barracuda Backup with Amazon AWS
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup protects vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to assist you to plan, integrate, operate and repair a backup and disaster recovery system based on Barracuda technology.
Top Citrix XenServer Professionals
Technology Professional Citrix Server Management
Progent's Citrix-certified engineers can assist your company to evaluate the strategic advantages of XenServer and additional Citrix products, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing Citrix technology deployment and show you how to enhance consolidation, performance, protection, uptime, and recoverability.
ransomware virus recovery Specialist
After Hours Maze ransomware recovery Engineers
Progent's ransomware consultants can assist you to assess your ransomware vulnerability, monitor and protect your network, assist with settlement negotiations with a threat actor, and rebuild a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
SQL Server 2017 and Windows Server 2012 R2 Support and Setup
SQL Server 2017 SSRS Professionals
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business advantages of migrating to SQL Server 2017 and can help your organization to design and carry out a smooth migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer remote or onsite support ranging from on-demand architecture review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.
Network Consultants ProSight NinjaOne Server and Endpoint Management
ProSight NinjaOne Patch Management Automation Computer Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital devices.
macOS Configuration Professional
Immediate Mac Online Technical Support Services
Progent provides nationwide remote help and troubleshooting services for companies who operate macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft technology. Progent's engineers can provide Mac clients a variety of IT services including desktop assistance, migration to the current edition of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Online IT help provides maximum leverage for your information technology budget by extending client productivity and limiting the hours billed for computer analysis and repair. Sophisticated online support tools and skilled service specialists and consultants allow Progent to solve most network problems without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to help with the toughest system issues.
IT Outsourcing Example Whitepaper
IT Outsourcing Advantages White Papers
Progent's IT outsourcing services offer budget-friendly computer consulting for medium-size organizations. Whether it includes designing system infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or building a web-based eCommerce application, outsourcing your IT engineering services can reduce expenses and minimize risks, permitting network support budgets to grow in a more linear and manageable fashion than is feasible by assembling a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a protected and robust network architecture for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.
24-7 Microsoft SQL Server Setup and Support
Microsoft SQL Server Application Consultant
Progent's certified SQL Server programmers and DBAs offer online consulting to assist businesses of all sizes to create, administer, and maintain applications powered by Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts offer support for any element of application development in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.
Android integration Configuration
Top Quality Network Consultants Android and Outlook integration
Progent's seasoned group of IT consultants and application experts have years of background providing online and on-premises support for businesses of all sizes who want to incorporate Android phones and tablets into their information networks so that mobile clients can be productive from virtually anywhere. Progent offers the range of know-how to resolve network problems that involve numerous vendors and that entail a mix of older and up-to-date information technology. Progent provides budget-friendly remote technical support to help you with any stage of designing, implementing, managing and maintaining your BYOD solution. Progent can provide occasional technical support to assist you to handle particularly stubborn IT problems, or Progent can provide comprehensive project management support to help you complete major network projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual classes to show you how to manage and use Android phones securely and productively.
Consulting Services Network Management Outsourcing
Network Management Outsourcing for Small Businesses Technology Professional
Progent's ProSight family of managed services are intended to provide businesses who have small internal IT administration and support staffs with affordable help from enterprise-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed IT services include predictable IT maintenance expenses, smart automation of routine management processes, ongoing absorption of new technology, smooth migration from legacy technology to modern solutions, improved fit between information technology with business objectives, guidance from seasoned IT consultants, and freeing up management to focus on business instead of ever-changing computer technology.
Windows Knowledge Transfer
Windows Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Mid-size companies who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Hornetsecurity Altaro VM Backup Local Setup and Support
Top Altaro VM Backup Cloud Management Consultants
Altaro VM Backup software from Hornetsecurity offers small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite consulting services to help you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.
Information Technology Consulting Dynamics GP Modifier with VBA
Dynamics GP Refreshable Excel Reports Design Firm
Dynamics GP software offers analysis and reporting features that let you monitor all operations, revenues and spending, and sales trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting consulting expertise can enable you to design reports that let you understand your business more completely, turning uncooked data into valuable management information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to deliver custom line-of-business application development and web commerce applications that work seamlessly with Dynamics GP.
Firesight IT Consulting
Firepower Management Center Online Support Services
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
Project Planning Specialist
Project Requirements Definition Services
For enterprise project management support, Progent can provide access to senior information technology experts with years of background in technology management, program development, and business process design for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients adhere to best practices to make sure development or deployment projects are completed on schedule and on budget.
Citrix StorageLink Services
24-Hour Citrix StorageLink Gateway Services
Progent's Citrix-certified experts can assist you to evaluate the business value of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials to improve the responsiveness, availability, consistency, and recoverability of your virtualized network while lowering the cost of equipment and support and streamlining administrative processes.
Emergency ISR Routers Configuration
Edge Routers Support Outsourcing
Cisco offers a full product line of routers including routers built to provide the security, bandwidth, and reliability demanded by organizations from small offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network availability. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, start new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, including the Cisco 800 family of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
SentinelOne Ransomware Defense Professionals
SentinelOne Singularity Complete Reseller IT Consulting
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates machine learning technology and expert services to provide cutting-edge endpoint detection and response.
ProSight NinjaOne Windows Server Management Configuration
NinjaOne Automated Desktop Inventory Online Technical Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets.
Juniper SA700 SSL VPN Security Audit Services
Cybersecurity Contractors Juniper SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Security Consultants Cisco Router
Cisco Access Point Systems Consultant
Progent's Cisco CCIE-certified networking experts have extensive background assisting Internet Service Providers to architect, deploy, administer, tune, and troubleshoot fault-tolerant, extensible connectivity solutions suitable for shared public networks.
Microsoft Exchange 2000 Upgrade Network Consulting
Exchange 2000 Server Online Support Services
Progent is among the most qualified IT consulting firms for designing email systems powered by Exchange 2000. Progent specializes in helping small companies get all the advantages of Exchange Server 2000 under common situations including upgrading from Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 management.
SentinelOne Virus Rollback Consult
Specialist SentinelOne Ransomware Recovery
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response.
SQL Server 2019 Data Mining Professionals
Support Services SQL Server 2019 Machine Learning Services
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and on-premises expertise, application development, and technical support services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive intranet system.
Microsoft Windows 11 Migration Setup and Support
Windows 11 MDT Consultant Services
Progent's Microsoft-certified Windows 11 consulting experts can provide a variety of services for Windows 11 including cloud and hybrid solutions, mobile management, at-home workforce access, data and identity security, streamlined deployment, and Help Desk support services.
CCIE Expert Certified Network Architecture Consultant
Sarbane Oxley Compliance Consult
For large organizations, Progent can leverage in-house network support groups by offering extensive experience in deploying key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can perform as a seamless nearby extension of corporate network management. Progent's enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a site move or branch move, or a network designer to assist with building or utilizing an Internet Data Center or co-location site.
Herakles/QTS Test Lab Professional
Network Testing Lab Technology Professional
Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, developing efficient migration procedures, assessing and optimizing performance, planning or verifying business continuity strategies, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers who lack adequate in-house resources to assemble effective pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital network projects on schedule.
Immediate Ekahau Predictive Wi-Fi Site Design Remote Troubleshooting
Ekahau Predictive Wi-Fi Site Design Engineer
Progent's Ekahau-certified Wi-Fi experts can help your business to plan, install, enhance, manage and troubleshoot a Wi-Fi network adapted to your facilities. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF measurement.
Microsoft Certified Expert Hybrid cloud Professionals
Hybrid cloud solutions Specialists
Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine local resources as well as one or more public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
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