Enlarging your at-home workforce may have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Perth organization to select the right technologies and follow best practices in creating and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Perth, Western Australia organizations to with any aspect of creating a high-functioning remote work environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Integrating the network infrastructure needed for a remote workforce can be particularly complex if you have to manage a mix of worker-owned hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's background delivering online help for both legacy and current IT products in remote office solutions enables you to make efficient use of your available network infrastructure and provides you with fast access to expertise for making essential upgrades. Services offered by Progent to assist your company to create a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity makes it possible to create a safe tunnel for authorized remote employees to use IT resources located at your company data center or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing remote VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your remote workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a remote computer's desktop. This technology gives network managers substantial control over the digital ecosystem of telecommuters and ensures remote users a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide top-tier online consulting for configuring routers from all major manufacturers. See router integration services from Cisco-certified experts.
  • Home Wireless networks, often shared by families and visitors, are commonly utilized by at-home employees to connect to their router for work. This can cause performance as well as security problems. Progent can assist you to resolve these problems by delivering expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi AP integration assistance.
  • Internet access methods impact the performance and availability of connections between at-home workers and the company data center. Vital applications might require redundant Internet access in case the primary connection breaks. Progent offers guidance for selecting Internet service providers, choosing appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet access. See Internet access solutions.

VoIP Solutions for Telecommuters
Expanding the business phone system to include telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric VoIP platforms are popular with SMBs to server remote users. Many enterprises depend on Cisco's modern or older platforms for IP voice management. Progent can help organizations of any size to plan or maintain a telecommuter VoIP service that delivers the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist businesses optimize their existing Cisco IP voice environments to handle an expanding remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager supports additional combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager expertise, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can assist you to maintain your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early VoIP products, visit Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to work with these VoIP solutions and provide on-demand integration and troubleshooting expertise.

Voice/Video Conferencing for Teleworkers
A wide selection of video conferencing platforms from leading vendors enable online meetings, video and voice conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and customers. Progent can assist your organization to maintain your current voice/video conferencing environment and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's popular communications product that supports presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to set up and manage Skype for Business clients to accommodate your remote workforce. For details about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Teams and for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and assist you to optimize your WAN infrastructure to host them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a consistent user experience for sharing data and ideas across multiple sites and on a wide selection of endpoint devices. Progent has delivered online consulting services for Microsoft SharePoint and Exchange since their original releases and can help businesses to deploy these critical collaboration platforms to maximize the productivity of your at-home workforce.

SharePoint Deployment Experts for At-Home WorkersSharePoint uses web sites to enable collaboration and information sharing by offering policy-based delivery of content, business processes, and utilities for searching through company-wide business data. SharePoint enables you to create protected web portals that permits remote workforce to see and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, see SharePoint configuration and development expertise.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange expertise, visit planning and configuration consulting services for Exchange.

Microsoft Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and colleagues anywhere can share them securely via a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows home workers to co-edit files. Edits created offline are uploaded when you reconnect to the Internet. For information about Progent's consulting expertise for OneDrive, go to Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers affordable remote support for helping businesses to build, manage and optimize integrated network models that combine internal data centers, remote workers, branches, and public cloud services. Progent offers expertise for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters fix issues with cloud access, identity, and security.

Azure Integration for Remote WorkersAzure is a popular family of cloud services that allows you to use infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Azure features over one hundred services services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, app development with Visual Studio, and data backup. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for remote workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Microsoft Azure, visit Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing family of client productivity software and cloud services available on a subscription basis. Office applications and cloud services are marketed in a selection of plans designed for users ranging from individuals and small offices to large enterprises. Progent offers quick and easy remote access to experts knowledgeable about Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To learn about Progent's consulting services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is among the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for physical infrastructure, easier management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has designed Exchange Online to run seamlessly with on-premises Exchange environments, allowing you to create hybrid networks. Progent's certified Exchange consultants can provide occasional help to guide you past challenging technical bottlenecks and can also provide end-to-end project management services to make sure your remote workers have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud services. Progent can provide fast and affordable online contact with cloud connectivity experts who can assist your business to plan, implement, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture so your users have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Integration Services for TeleworkersGoogle Cloud is a popular suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help you to extend your existing IT assets with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud Platform services. Progent can assist your organization to deploy VMs on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage, and simplify access control for telecommuters with Google Cloud Identity. Progent can also assist your organization to utilize GCP's management technology to administer and track your Google Cloud ecosystem. To learn, see Google Cloud Platform (GCP) consulting support.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a from-home workforce, which could be activated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to track or revise their current trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve complex issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows you to supplement your current Help Desk Call Center team by splitting delivery of Help Desk Call Center services transparently between your regular support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service is based on a collaborative support model utilizing the number one PSA platform for managing service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver world-class technical support to your at-home employees, see Progent's Help Desk augmentation Services.

Cybersecurity for At-Home Workers
Work-from-Home workers commonly use their personal devices and usually operate in an unsecured physical space. This multiplies their susceptibility to cyber attacks and requires careful deployment of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough end-user education, and the creation of security policies based on best practices. Progent's veteran group of IT security solutions consultants can help you to design, deploy and manage a compliant cybersecurity solution that protects vital IT resources in networks that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable companies to create a network environment that can be safely utilized by on-premises users as well as by at-home workers, mobile workers, vendors, clients, and the public. Next-generation firewall devices allow you to assign and control different access rights to various groups of users and to expand your network and modify your security profile as your business evolves and as network attacks grow increasingly complex. Progent supports both current and older firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, refer to firewall configuration and support expertise.

Remote Security Monitoring for At-Home WorkersOnline Endpoint Monitoring makes it easy to track the disparate devices used by at-home workers and either block or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on each secured endpoint device, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new attacks before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the impacted endpoint device from the network to quarantine the threat. Because the ProSight ASM agent is self-contained, endpoint devices remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight ASM, go to remote endpoint monitoring for teleworkers.

Two-factor Authentication (2FA) Services for At-Home WorkersProgent's Duo MFA Managed Services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of outside and internal security attacks for an environment that includes remote workers. Progent can run online, automated security analysis software for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's security audit experts, which can be managed by data security experts with advanced certifications such as CISM, CISSP, and GIAC, can assist your company to evaluate your workflows and policies and review your WAN architecture to enable you to design top-level protection for your an at-home workforce.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your at-home environment as well as your internal and perimeter networks to help you uncover, prioritize, fix, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network in order to determine your current security profile. Progent can also help you to strengthen your network security and can help you to design and implement a cohesive cybersecurity ecosystem that streamlines management and provides maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To find out additional information about Progent's threat analysis solutions based on on NodeZero's pentest products, visit Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To view or download a white paper describing key areas to concentrate on for securing an IT environment that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection involves backing up and restoring critical information so as to prevent data loss and reduce restoration time and effort in case of storage system problems resulting from hardware breakdowns, software glitches, user mistakes, malware, or any other reason. Dependable data protection solutions can be especially difficult to design and maintain in hybrid networks that incorporate private data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for remote workers must cover multiple types of user-owned endpoint devices. Progent offers fast remote help from consultants familiar with a wide range of products for backing up Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iPads and handhelds. Popular backup/restore products supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate circumstances that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist your business to create, document and validate a DR/BC plan that includes the process of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized solution for protecting critical data by controlling on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and software. Remote endpoint computers can be personally owned or business owned. Network admins managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on devices, push updates and certificates, set up policies for permission to access information and resources, set passwords, create VPN tunnels, determine how teleworkers share information, establish threat defense, ensure compliance, and wipe sensitive information from lost, stolen or decommissioned endpoint devices. Intune can be used with iOS, Google Android, Windows, and macOS/OS X computers. For details about Microsoft Intune and to find out how Progent can assist your company to use this platform to administer the endpoint computers of your at-home workforce, see Intune teleworker device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that allows network managers to keep off-premises endpoint devices current and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE remote device management expertise.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home solution for your Perth, Western Australia business, call 1-800-993-9400 or refer to Contact Progent.