Enlarging your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support at-home workers. Progent can assist your Stamford organization to pick the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers services that go from on demand guidance for getting you over occasional technical bottlenecks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Stamford, Connecticut companies to succeed with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure required to support a remote workforce can be particularly complicated if you must accommodate a mix of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online help for both outdated and modern IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Support services available from Progent to assist you to create a high-functioning work-at-home ecosystem include:

  • VPN connectivity allows you to establish a secure connection for authenticated at-home employees to use IT assets situated at your company data center or in the cloud. Progent can help your company to configure and manage VPN access between your at-home workforce and your key IT resources by providing online VPN configuration consulting. For organizations with Cisco's ASA firewalls, Progent's Cisco-certified ASA consultants can help your remote workers to set up Cisco's AnyConnect client software for safe VPN tunneling for a wide range of endpoint devices such as Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to see and use a remote PC's desktop. This technology gives IT managers more control over the computing ecosystem of telecommuters and ensures remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide expert online support for setting up routers from a range of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by an entire household and visitors, are commonly used by telecommuters to access their Internet router for work. This can cause performance and security problems. Progent can help businesses to resolve these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi AP integration help.
  • Internet connectivity solutions affect the performance and availability of connections between telecommuters and the corporate network. Vital applications may require redundant Internet access in the event the normal connection breaks. Progent offers guidance for identifying service providers, choosing appropriate service offerings, and setting up redundant Internet access. See Internet connectivity solutions.

IP Voice Integration for Teleworkers
Expanding the company phone system to accommodate teleworkers is critical to supporting an effective work-at-home solution. A variety of cloud-based IP voice products are used by SMBs to support teleworkers. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of any size to plan or maintain a remote VoIP service that delivers the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist businesses tune their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends advanced telephony features to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications used across the network. CUCM manages additional mixed media services like messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, visit CUCM expertise.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other older VoIP products, see CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to support these VoIP solutions and deliver as-needed configuration and debugging services.

Video Conferencing for Telecommuters
A wide range of voice/video conferencing products from major technology companies enable online discussions, video conferencing, chat sessions, and screen/content sharing for both local workers and telecommuters. Many organizations utilize multiple products to accommodate their different partners and clients. Progent can assist you to maintain your current voice/video conferencing ecosystem and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading communications platform that enables presence, IM, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can help you to configure and manage Skype for Business clients to accommodate your at-home workforce. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for video sessions. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's consulting services for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities such as video conferencing, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams as well as for other Office 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN infrastructure to run them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint computers. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their initial releases and can assist your company to configure these critical collaboration products to maximize the effectiveness of your remote workforce.

SharePoint Server Deployment Experts for Remote WorkersSharePoint uses web entities to allow collaboration and information sharing by offering policy-driven delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint allows you to create protected web portals that permits at-home workforce to view and edit consolidated corporate intelligence via Wikis, Blogs, social networking web sites, and Web Parts. To find out about Progent's SharePoint support services, visit SharePoint integration and development consulting.

Exchange Deployment Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, refer to deployment expertise for Microsoft Exchange.

Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoftís shared cloud-based storage service, comparable to GoogleDrive. At-home workers can store files to OneDrive, and co-workers can access them securely through a web browser. Included with Microsoft 365, OneDrive allows home workers to co-edit documents. Edits created offline are synced when you reconnect to the Internet. To find out about Progent's consulting services for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Cloud Integration for At-Home Workers
Progent offers affordable remote support for enabling businesses to build, manage and repair cohesive network architectures that include physical data centers, teleworkers, branch offices, plus cloud resources. Progent can provide top-tier consultant for all modes of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud connectivity, authentication, and cybersecurity.

Azure Integration Services for TelecommutersMicrosoft Azure is a popular family of cloud services that enables you to use IT infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Azure offers more than one hundred services services including hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's consulting services for Azure, refer to Azure expertise.

Office 365 Integration Services for TeleworkersOffice 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity software and cloud-based services available by subscription. Microsoft applications and services are marketed in a selection of plans designed for users ranging from students and households to large corporations. Progent offers quick and easy remote contact with experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your remote workers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft Office 365, visit Microsoft Office 365 integration support.

Exchange Online Integration Services for TeleworkersExchange Online is among the most popular applications in the Office 365 product line. Office 365 Exchange Online provides the benefits of reduced spending for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has engineered Office 365 Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional assistance to guide you past challenging technical roadblocks and also offer comprehensive project management services to make sure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. To learn Progent's support services for Office 365 Exchange Online, go to Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for Remote WorkersAmazon AWS is a pioneer in the public cloud computing market and is the world's leading source of cloud services. Progent offers quick and affordable online access to cloud connectivity experts who can help your business to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to build a high-uptime network model so your employees have a productive computing experience whether they are working from your main office, a remote branch, at home, or on the road. For information about Progent's consulting services for Amazon AWS, visit Amazon AWS consulting expertise.

Google Cloud Integration Services for TeleworkersGoogle Cloud (GCP) is a leading suite of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to scale your existing IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your key applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, design an efficient storage system with GCP Storage, and streamline identity management for remote workers with Google Cloud Identity services. Progent can also assist your business to use GCP's unified management tools to administer and monitor your GCP ecosystem. For details, refer to Google Cloud Platform integration support.

Help Desk Services for At-Home Workers
A rapid, company-wide transition to a from-home workforce, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online technical support experts combined with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial service requests through ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or revise their current trouble tickets, add details, and append screenshots or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Augmentation Service enables your business to expand your existing Support Desk team by sharing delivery of Call Desk support services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Supplementation Services can enable your company to provide best-in-class desktop support to your from-home workers, refer to Progent's Help Desk augmentation Services.

Security and Compliance for At-Home Workers
Telecommuters often use their own computing devices and work in an unsecured environment. This increases their vulnerability to cyber threats and requires judicious use of firewalls, remote monitoring, and the enforcement of security policies that follow leading practices. Progent's veteran roster of certified data security experts can help your organization to plan, deploy and administer a modern security environment that protects vital information in networks that include telecommuters.

  • Firewalls allow you to create a network environment that can be safely utilized by on-premises users as well as by telecommuters, mobile users, vendors, clients, and other stakeholders. Modern firewall devices permit you to configure and manage appropriate access rights to different groups of users and to scale your IT network and modify your security profile as your company evolves and as network attacks become more sophisticated. Progent supports both current and legacy firewall devices from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration services, go to firewall integration and support services.
  • Remote Endpoint Monitoring makes it possible to watch over the disparate computers utilized by remote workers and either block or identify and mitigate the latest threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is put on each secured endpoint device, monitoring all activity and utilizing state-of-the-art behavioral threat analysis to detect zero-day threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the impacted endpoint from the network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain protected even when they are offline. For more information about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.
  • Security Audits can assess the vulnerability of your information system to all types of outside and local security attacks for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity analysis scanning for quickly and affordably uncovering a wide variety of security weaknesses that can be found via the Internet. Progent's endpoint security assessment consulting services, which can be provided by security professionals with top credentials such as CISM, CISSP, and GIAC, can assist your company to audit your workflows and governance policies and assess your WAN infrastructure to enable you to design top-level security for your an at-home workforce.

Data Protection Solutions for Remote Workers
Data Protection involves saving and recovering critical data in order to prevent data loss and reduce restoration time and effort in case of storage failures due to hardware issues, programming glitches, operator error, cyber attack, or any other reason. Dependable data protection solutions can be especially difficult to design and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.

  • Backup/Restore strategies for teleworkers must cover multiple types of user-owned endpoints. Progent can provide quick online access to experts familiar with a broad range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, tablets and smartphones. Popular backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) strategies typically anticipate scenarios that require a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help you to create, document and test a DR/BC strategy that addresses the logistics of switching to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a unified platform for protecting corporate data by managing onsite, mobile, and home-based endpoints.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Managed endpoint devices can be personally owned or business owned. Network admins managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and validate apps on devices, push patches and certificates, configure rules for permission to access data and resources, manage passwords, create VPN connections, control how telecommuters share data, set up threat defense, verify compliance, and wipe sensitive data from lost, stolen or deactivated devices. Intune works with iOS, Android, Windows, and macOS computers. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your telecommuters, go to Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) platform that allows network administrators to keep remote endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Key features of Workspace ONE include rapid remote provisioning of new laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, unifies reporting and performance analytics, email encryption, and tight integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Stamford, Connecticut organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.

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    Progent's Cisco-certified Wi-Fi consultants can assist your organization to assess the benefits of using Cisco Wi-Fi controllers to manage Wi-Fi deployments of any size. Progent can assist you to maintain and troubleshoot your existing wireless environment or help you design and carry out a smooth transition from legacy Wi-Fi controllers to current models.

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    Progent provides customers access to engineers who have earned some of the IT industry's most prized credentials. Progent believes that customers have the right to know that their computer support consultants have formal training as well as extensive practical experience so that Progent's clients can use Progent's support with confidence. Often, vendor certifications like the CCIE confers privileges for substantially better vendor help than is offered to uncertified consultants, enabling Progent to deliver customers a better class of computer support. In other cases, major certifications such as CISSP or ISSEP for network security can help corporate customers to demonstrate compliance with regulatory requirements by using the assistance of accredited IT experts.

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    Altaro VM Backup software provides small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as low as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and vCenter for managing larger deployments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    Dynamics GP/Great Plains allows you to grow and control your business more efficiently by delivering easy availability of strategic data and a fast ROI. Dynamics GP offers important business benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, unify processes across your business, improve inventory control, increase order accuracy, grow sales and shorten turnaround time, and maximize cash flow. Progent can show you how to set up and manage a reliable, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to make sure you reap all the advantages of your Dynamics GP/Great Plains business management system.

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    Progent offers support services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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    Progent's Microsoft-certified consultants can provide remote or in-person support to help businesses of all sizes to plan, implement, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of SCDPM or from another backup system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for resolving especially stubborn issues, or full project management support. Progent's consultants can also help your business to design Data Protection Manager into a comprehensive disaster recovery strategy.

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    The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to block ransomware or recover quickly from a ransomware incident. Progent will consult with you personally to collect information concerning your current AV defense and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that minimizes your exposure to ransomware and aligns with your company's requirements.

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    System Center Configuration Manager 2016 automates software deployment and updating, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, performs network health monitoring, allows secure self service, and offers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can help your organization with any facet of designing, implementing, using and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid networks.

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    Server proliferation wreaks havoc on network budgets and management resources. Server consolidation through a virtual infrastructure offers lower TCO of servers and quicker return on investment, more efficient use of servers, simplified operations, increased system uptime, and easier management. Common uses for virtual servers include resource consolidation, economical platforms for line-of-business legacy applications based on outdated operating systems, and affordable isolation of program development or pilot testing systems from production systems.

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    Progent can assist small and mid-size organizations to provision their offsite employees with seamless access to cloud services.

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    Progent's Microsoft-certified Intune consultants can help your company to assess the strategic value of utilizing Intune for managing your portable computers including laptops, smartphones, and tablets powered by Windows, iOS, and Android. Progent's Intune consultants can help your company to configure security policies, set up test environments to confirm the benefits of Microsoft Intune for your network, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.

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    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and repairing SCOM environments and can provide companies of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite technical support to assist you to fix critical issues detected by SCOM 2012.

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    SQL Server 2005 offers powerful, standardized tools to IT professionals as well as to information workers, reducing the difficulty of creating, deploying, administering, and using enterprise data and analytical applications in environments ranging from handheld devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and wide knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Progent's ProSight portfolio of managed services are intended to provide organizations who maintain small internal IT administration and support teams with low-cost help from world-class management platforms and technical expertise. Benefits of the ProSight catalog of managed IT services include fixed network maintenance expenses, automation of common administrative tasks, ongoing adoption of the latest information technology, graceful transition from legacy systems to modern solutions, close fit between computer technology with strategic objectives, guidance from veteran network consultants, and freeing up management to concentrate on business issues rather than ever-changing information technology.

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    SQL Server 2005 delivers indispensable, standardized tools to computer experts and information workers, lessening the difficulty of designing, deploying, managing, and using company data and database applications on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in planning and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Microsoft Windows Server 2008 is an important step forward in making information networks more protected and available, easier to virtualize and administer, higher performing, and able to offer an improved environment for web publishing. Progent can help your business get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering consulting, troubleshooting, education, staffing, network monitoring, and security engineering services.

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    Progent is seeking a range of on-staff workers such as motivated MCSEs; network consultants who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant network architecture with experience in mobile access, wireless networking, non-stop systems, business continuity planning, data protection, and server virtualization. We are also looking for workstation support experts, off-site troubleshooting specialists, and CISSP or CISA accredited security consultants. We are also looking for veteran managers and administrators who can perform effectively in our dynamic, virtual office model. Progent contracts independent professionals with in-depth knowledge and working experience in important IT areas beyond Progent's primary technical concentration. Our Experts Group hires contractors who can provide advice and development support for line-of-business applications that include MRP, Enterprise Resource Planning, or CRM; possess specialized knowledge of popular platforms such as Linux, Apple OS, or Solaris, or can provide world-class skills in areas like telecom, web site design, EDI, eCommerce, or database management. Independent consultants certified by Progent coordinate with our in-house consultants to deliver comprehensive IT services for small and midsize company networks.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum level of availability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting options are based upon mature virtualization architectures that enable small and midsize businesses with mixed- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    Progent's management team consists of seasoned professionals with decades of experience delivering network consulting, troubleshooting, and long-term information system planning to businesses ranging in size from small offices to global enterprises. Great service calls for great personnel, and Progent has put together a management team that can provide customers with the best service value in the industry.

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    Progent provides nationwide remote help and troubleshooting services for businesses who operate Apple macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft technology. Progent's consultants offer Mac users a range of services such as desktop assistance, migration to the current edition of macOS from earlier versions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad support, or moving to iCloud. Online technical support provides maximum leverage for your information technology dollar by extending user productivity and limiting the hours billed for computer analysis and repair. Advanced online access utilities and skilled service specialists and consultants combine to enable Progent to handle most network problems without squandering time and expense by traveling to your site. In most of cases your IT issues can be dealt with by telephone or via a combination of phone support and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the toughest system problems.

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