Enlarging your at-home workforce may have a significant effect on network infrastructure, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Stamford organization to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and returns top value. Progent offers support services ranging from on demand guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Stamford, Connecticut businesses to with any aspect of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, data protection solutions, and streamlined management.
Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for a remote work environment can be especially challenging if you must accommodate a combination of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from different vendors and with a mix of operating systems and firmware levels. Progent's experience delivering online help for both outdated and modern IT products in remote office solutions enables you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for making necessary upgrades. Services available from Progent to assist you to implement a high-functioning telecommuting infrastructure include:
VoIP Solutions for an At-Home Workforce
Extending the business PBX system to include remote users is critical to maintaining a productive at-home workforce. A broad range of cloud-centric VoIP platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of any size to plan or tune a remote VoIP environment that delivers the flexibility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco VoIP systems to handle an expanding at-home workforce.
Voice/Video Conferencing for Remote Workers
A broad selection of video conferencing platforms from leading vendors support virtual discussions, video conferencing, chat, and screen/content sharing for both local users and teleworkers. Many organizations use a mix of products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and enhance the productivity of your remote workforce.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of productivity apps that deliver a consistent user interface for exchanging data and ideas throughout a corporate network and on a wide range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their initial releases and can help businesses to configure these critical collaboration products to optimize the productivity of your at-home workforce.
SharePoint utilizes web entities to enable collaboration and information delivery by offering policy-based access to content, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to create protected web portals that allows remote workers to see and update aggregated business intelligence via Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, see integration consulting for Exchange Server.
OneDrive is Microsoft’s shared cloud storage service, similar to GoogleDrive. Remote workers can store files to the OneDrive service, and co-workers can access them securely through a browser. Included with Microsoft 365, OneDrive enables remote workers to co-author documents. Revisions created offline are automatically synced when you reconnect to the Internet. For information about Progent's support services for Microsoft OneDrive, see Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide advanced remote support for helping organizations to create, maintain and optimize cohesive network models that combine physical data centers, remote workers, branch offices, and cloud resources. Progent offers expertise for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, authentication, and security.
Azure is a popular family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also show you how to create protected connections to Azure for at-home workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's consulting services for Azure, refer to Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular family of business productivity applications and cloud services available by subscription. Microsoft apps and services are marketed in a selection of plans intended for users ranging from students and households to major corporations. Progent can provide quick and easy online access to consultants familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can help your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft Office 365, refer to Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product product suite. Office 365 Exchange Online provides the advantages of lower spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to run smoothly with on-premises deployments of Exchange, allowing customers to build hybrid information systems. Progent's certified Exchange consultants are available for as-needed assistance to get you past tough IT bottlenecks and also offer end-to-end project management services to make sure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, refer to Office 365 Exchange Online configuration and support expertise.
Amazon AWS is a pioneer in the public cloud computing arena and is the world's leading provider of cloud services. Progent offers rapid and affordable online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your critical apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can assist your business to deploy VMs on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage, and streamline identity management for teleworkers with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's management tools to administer and track your GCP ecosystem. To find out, visit Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Services for Teleworkers
An emergency, company-wide changeover to a telecommuter workforce, which could be the result of an epidemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
Security and Compliance for Teleworkers
Telecommuters often run their personal equipment and work in a physically unsecured area. This increases their exposure to cyber attacks and requires judicious deployment of firewalls, remote security monitoring, and the creation of security policies in compliance with best practices. Progent's seasoned team of certified data security experts can assist you to plan, deploy and administer a compliant security solution that protects vital information in networks that incorporate at-home workers.
Data Protection Solutions for At-Home Workers
Data Protection involves saving and recovering critical data so as to avoid data loss and reduce restoration time and effort in case of storage system problems due to hardware issues, programming glitches, user error, cyber attack, or any other reason. Reliable data protection strategies can be particularly difficult to design and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
Unified Management for Teleworkers
Microsoft has renamed and reshuffled its endpoint management products under the title Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing local computers. Endpoint Manager features a unified solution for protecting critical information by managing on-premises, mobile, and at-home endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure rules for permission to access data and resources, manage passwords, establish VPN connections, determine how home-based workers share information, establish threat defense, ensure security compliance, and erase sensitive information from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS computers. For details about Intune and how Progent can help you to use Microsoft's Endpoint Management to manage the endpoint computers of your telecommuters, refer to Intune mobile endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises product via a perpetual license. Top capabilities of Workspace ONE include rapid over-the-air provisioning of new notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based services. To find out about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Stamford, Connecticut organization, call