Expanding your telecommuter workforce may have a significant impact on IT architecture, security, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Wichita organization to pick the right tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from as-needed guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Wichita, Kansas businesses to with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required to support an at-home work environment can be especially complex if you have to accommodate a mix of personal hardware like PCs and laptops, routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both legacy as well as current IT products in virtual office solutions enables you to make efficient use of your available infrastructure and offers fast access to top-tire consultants for implement essential updates. Services available from Progent to help your company to create a productive telecommuting ecosystem include:

  • Virtual Private Network technology allows you to create a secure connection for authenticated remote workers to access IT assets located at your company data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow an at-home worker to view and interact with a remote PC's desktop. This gives network managers more control over the digital environment of at-home employees and ensures them a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent can provide top-tier online support for setting up home routers from all major vendors. See router integration support from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and guests, are commonly used by at-home employees to connect to their router for work. This can create performance as well as cybersecurity problems. Progent can assist businesses to mitigate these problems by providing expertise that include Cisco Aironet configuration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless access point integration help.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company network. Vital processes might demand redundant Internet access in case the primary connection breaks. Progent can provide expertise for identifying service providers, picking appropriate bandwidth and data volume packages, and integrating fault-tolerant Internet access. Refer to Internet connectivity integration services.

VoIP Solutions for Teleworkers
Extending the company phone environment to accommodate remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX products are popular with small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or legacy products for IP voice management. Progent can help organizations of all sizes to plan or tune a remote VoIP service that provides the versatility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses optimize their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. CUCM supports additional combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by CUCM. Progent's consultants can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other older VoIP platforms, visit CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN architecture to work with these solutions and deliver on-demand configuration and troubleshooting expertise.

Voice/Video Conferencing for At-Home Workers
A wide selection of video conferencing platforms from major vendors support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both local workers and telecommuters. Many organizations use a mix of products to meet the needs of their various partners and customers. Progent's communications experts can help your organization to manage your current voice/video conferencing ecosystem and optimize the productivity of your remote employees.

  • Skype for Business is Microsoft's popular unified communications product that enables real-time presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to support your at-home employees. For details about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone platform for compatible iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. For details about Progent's support expertise for Cisco Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with features that include voice/video conferencing, persistent chat, plus data sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help you to optimize your network architecture to run them.

Microsoft Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for sharing data and ideas throughout a corporate network and on a wide selection of endpoint computers. Progent has provided remote consulting support for SharePoint and Exchange since their first releases and can assist your company to deploy these flagship collaboration platforms to maximize the effectiveness of your at-home workforce.

SharePoint Configuration Consultants for At-Home WorkersSharePoint utilizes web sites to facilitate collaboration and knowledge sharing by providing policy-based access to data, workflow, and tools for searching through enterprise-wide information silos. SharePoint allows you to create secure portals that allows at-home workers to view and edit consolidated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint expertise, refer to SharePoint integration and application development expertise.

Exchange Deployment Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting services, refer to planning and configuration expertise for Microsoft Exchange.

Microsoft Onedrive Integration Consultants for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers can retrieve them safely through a browser. Included with Office and Microsoft 365, OneDrive enables home workers to co-edit documents. Revisions made offline are uploaded when you go back online. To learn about Progent's consulting services for OneDrive, visit Onedrive configuration experts.

Cloud Integration for Telecommuters
Progent can provide fast and affordable remote support for enabling businesses to create, manage and repair cohesive hybrid network models that combine internal data centers, at-home workers, branch offices, and public cloud resources. Progent offers top-tier consultant for all modes of public cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help at-home workers resolve problems with public cloud access, authentication, and cybersecurity.

Azure Integration Services for TeleworkersMicrosoft Azure is a leading platform for public cloud services that allows you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Microsoft Azure offers more than one hundred services services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure for telecommuters by setting up and debugging firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and services are provided in a selection of plans designed for customers ranging from individuals and small offices to major enterprises. Progent can provide quick and easy remote access to consultants familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription plans available for Microsoft 365 and deploy 365 apps for your remote workers to achieve top business value. For information about Progent's expertise for Microsoft 365, see Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for TelecommutersMicrosoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Exchange Online provides the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with on-premises deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange experts are available for occasional help to guide you through tough technical roadblocks and can also provide comprehensive project management services to ensure your at-home workers have easy and secure access to your Exchange Online deployment. To learn Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud services. Progent offers rapid and economical online contact with cloud connectivity experts who can assist your business to plan, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-availability network architecture to make sure your employees have a productive computing experience whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting support.

Google Cloud Integration for TeleworkersGoogle Cloud Platform (GCP) is a leading suite of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to scale your existing IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your mission-critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify identity control for remote workers with GCP Cloud Identity services. Progent's consultants can also assist your organization to utilize GCP's management tools to control and track your GCP ecosystem. For information, refer to Google Cloud Platform integration support.

Help Desk Services for Teleworkers
A rapid, company-wide transition to a teleworker workforce, which might be motivated by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even a high-performing in-house Call Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to check or update their current trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to supplement your current Call Center organization by splitting delivery of Call Desk services transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Call Center service uses a collaborative support solution utilizing the leading PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to provide world-class IT support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home employees typically use their own computing devices and often work in a poorly secured physical area. This situation increases their susceptibility to malware attacks and calls for careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive end-user training, and the development of security policies based on leading practices. Progent's veteran team of data security support consultants can help your business to design, implement and manage an effective cybersecurity solution that protects critical IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be safely accessed by local users as well as by at-home workers, mobile workers, suppliers, clients, and the public. Modern firewall appliances allow you to assign and control different access rights to different classes of users and to scale your network and adjust your security profile as your company evolves and as network attacks become increasingly complex. Progent works with both current and older firewall devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall configuration services, visit firewall configuration and support expertise.

Remote Endpoint Monitoring Services for TelecommutersRemote Endpoint Monitoring makes it easy to track the disparate computers utilized by remote workers and either block or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every protected endpoint, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to identify new threats before they can spread. When a cyberattack is spotted, ProSight Active Security Monitoring instantly disconnects the impacted endpoint device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, refer to remote endpoint security monitoring for at-home workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to verify who you are on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and local security threats for a network that includes telecommuters. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and affordably uncovering a wide variety of security holes that can be found via the Internet. Progent's endpoint security assessment experts, which can be provided by security professionals with advanced credentials such as CISA, CISSP, and GIAC, can assist your company to audit your procedures and policies and review your IT architecture to allow you to implement top-level security for your remote workers.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key areas to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information so as to prevent data loss and minimize restoration time in case of storage system failures due to hardware breakdowns, programming glitches, human error, malware, or any other reason. Dependable data protection solutions can be especially challenging to architect and maintain in hybrid networks that combine private data centers, public clouds, and an at-home workforce.

  • Backup/Recovery strategies for an at-home workforce must cover multiple kinds of user-owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/recovery products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and features fine-grained recovery and unified management.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate circumstances that call for a rapid changeover to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity planning specialists can assist your company to produce, document and test a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager provides a centralized environment for protecting critical data by managing on-premises, mobile, and home-based endpoints.

Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and applications. Remote endpoint devices can be personally owned or business owned. Network administrators managing the endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access data and networks, set passwords, create VPN connections, control how teleworkers share data, set up threat defense, ensure compliance, and erase corporate data from missing, stolen or decommissioned endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS computers. For information about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workforce, see Intune telecommuter endpoint management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for authorization control, app management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a perpetual license. Top features of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, unifies management reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based products. For details about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Wichita, Kansas organization, phone 1-800-993-9400 or refer to Contact Progent.