Enlarging your telecommuter workforce may have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Wichita organization to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual solution for teleworkers that promotes collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you over challenging IT roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can help Wichita, Kansas businesses to with any aspect of creating a high-performing remote work environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Network Infrastructure for Teleworkers
Integrating the network infrastructure required to support an at-home workforce can be particularly challenging if you have to accommodate a mix of personal hardware such as PCs and notebooks, routers, and wireless APs from different vendors and with a mix of OS software and firmware levels. Progent's experience delivering remote support for both outdated and current technologies in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with fast access to top-tire consultants for making essential updates. Support services available from Progent to assist your company to implement a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity allows you to create a secure connection for authorized at-home workers to use IT assets located at your corporate data center or in a public cloud. Progent's consultants can help your company to configure and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your at-home workers to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and use a remote PC's desktop. This provides network managers significant control over the computing environment of at-home employees and ensures them a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewalls. Progent can provide top-tier online support for setting up home routers from all major vendors. See router configuration support from Cisco-certified experts.
  • Home Wi-Fi networks, often shared by families and guests, are frequently used by telecommuters to access their router for work. This can cause performance and cybersecurity issues. Progent can help you to resolve these issues by delivering expertise that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company network. Vital applications might demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for picking ISPs, picking appropriate service offerings, and setting up fault-tolerant Internet connections. See Internet connectivity integration services.

IP Voice Integration for Telecommuters
Expanding the company phone system to accommodate teleworkers is vital to supporting a productive at-home workforce. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to server telecommuters. Many enterprises rely on Cisco's modern or older products for VoIP management. Progent can help businesses of all sizes to design or tune a remote VoIP service that delivers the versatility, convenience and security required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses optimize their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends advanced telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia software used across the network. Unified Communications Manager manages additional mixed media services like messaging, video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by CUCM. Progent can help your company to maintain your current CallManager environment or migrate efficiently to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other legacy VoIP platforms, see Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to work with these VoIP solutions and deliver on-demand deployment and troubleshooting expertise.

Video Conferencing for Remote Workers
A broad range of voice/video conferencing products from major technology companies enable online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite workers and at-home workers. Many organizations utilize multiple products to meet the needs of their various partners and customers. Progent can help you to manage your current conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, IM, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. To learn more about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for training. To learn more about Progent's support services for Cisco Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities that include IP voice and video conferencing, persistent threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and assist your business to tune your network infrastructure to host them.

Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user experience for sharing data and ideas across multiple sites and on a broad range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their first publication and can assist businesses to deploy these flagship collaboration products to maximize the productivity of your at-home workforce.

SharePoint Deployment Experts for Remote WorkersSharePoint utilizes web sites to allow collaboration and information sharing by offering policy-driven access to data, business processes, and tools for searching through enterprise-wide information silos. SharePoint enables you to create secure portals that permits remote workforce to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint support services, refer to SharePoint integration and development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, refer to planning and configuration consulting services for Microsoft Exchange Server.

Microsoft Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to OneDrive, and co-workers can retrieve them safely through a web browser. Included with Office and Microsoft 365, OneDrive enables home employees to co-author files. Edits created offline are synced when you reconnect to the Internet. For details about Progent's consulting expertise for Microsoft OneDrive, visit Onedrive configuration consulting.

Cloud Integration Services for Teleworkers
Progent offers advanced online support for helping businesses to build, maintain and repair integrated hybrid network architectures that incorporate physical data centers, remote workers, branch offices, and public cloud resources. Progent can provide expertise for all types of cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud connectivity, identity, and security.

Microsoft Azure Integration Services for Remote WorkersAzure is a leading platform for cloud software and services that enables you to use infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure includes more than 100 cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure for at-home workers by setting up and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Azure, refer to Microsoft Azure expertise.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity software and cloud services available on a subscription basis. Microsoft apps and services are provided in a selection of bundles designed for customers ranging from students and households to major corporations. Progent can provide quick and affordable remote access to consultants familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 applications for your at-home workers to achieve top business value. For details about Progent's consulting services for Microsoft 365, see Microsoft 365 integration services.

Exchange Online Integration Services for TelecommutersExchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid information systems. Progent's certified Exchange experts are available for as-needed assistance to guide you past challenging IT roadblocks and can also provide comprehensive project management outsourcing to make sure your remote workers have easy and safe access to your Exchange Online environment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the world's top source of cloud services. Progent can provide rapid and economical online access to cloud integration consultants who can help your organization to design, deploy, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to create a high-availability network model so your users have a productive computing environment whether they are working from your main office, a remote branch, from home, or on the move. To learn about Progent's support services for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud Integration for Remote WorkersGoogle Cloud Platform (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can assist your organization to extend your existing IT assets with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical apps cloud ready so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline identity management for remote workers with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's unified management tools to administer and track your Google Cloud environment. To learn, visit Google Cloud Platform integration services.

Help Desk Call Center Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter workforce, which could be activated by a pandemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive team of online technical support specialists combined with world-class trouble ticketing and tracking software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to check or revise their current trouble tickets, add details, and append screen captures or attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows your company to expand your current Support Desk staff by splitting responsibilities for Support Desk support transparently between your in-house support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, monitoring progress, and producing management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your at-home employees, visit Progent's Call Center supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home staff members typically utilize their own computers and often operate in an unsecured physical space. This increases their susceptibility to cyber threats and calls for judicious deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user training, and the development of security policies based on best practices. Progent's veteran team of data security solutions experts can assist you to plan, implement and manage an effective cybersecurity solution that protects vital information assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow you to build a network that can be securely utilized by local users as well as by telecommuters, mobile users, suppliers, customers, and the public. Modern firewall appliances permit you to assign and control appropriate permissions to different groups of users and to scale your IT network and adjust your security as your company evolves and as cyber threats become increasingly complex. Progent works with both new and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, visit firewall integration and support services.

Remote Endpoint Monitoring Services for TelecommutersOnline Endpoint Monitoring makes it possible to track the disparate devices utilized by teleworkers and either reject or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on each protected endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is spotted, ProSight ASM instantly isolates the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for an at-home workforce.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are on a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. For details about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all types of external and local security attacks for a network that includes an at-home workforce. Progent can run remote, automated cybersecurity analysis software for rapidly and affordably detecting a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by security professionals with top credentials such as CISA, ISSAP, and GIAC, can help your company to evaluate your procedures and policies and review your WAN infrastructure to enable you to implement the highest level of security for your an at-home workforce.

NodeZero Pen Testing for Work-from-Home EnpointsHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you identify, rank, remediate, and verify security vulnerabilities before threat actors can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your network perimeter and your internal network so you can determine your current security profile. Progent can also help you to harden your network security and can assist you to design and deploy a cohesive cybersecurity strategy that streamlines management and delivers optimum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To find out more information about Progent's vulnerability analysis services powered by on NodeZero's penetration test products, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper about key things to focus on for securing an IT environment that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves backing up and recovering critical information in order to avoid data loss and minimize restoration time in the event of storage failures resulting from hardware breakdowns, programming glitches, operator mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to design and manage in hybrid networks that incorporate local data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for teleworkers must cover diverse types of user-owned endpoint devices. Progent offers quick online access to consultants familiar with a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Leading backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data spread throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud-based storage and includes granular recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies often envision circumstances that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help your business to create, document and test a DR/BC plan that addresses the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager features a centralized platform for safeguarding corporate information by managing on-premises, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting remote computers and software. Remote endpoint computers can be personally owned or company owned. Network admins managing the endpoint devices of at-home workers can utilize Intune to deploy and validate apps on devices, push updates and certificates, set up rules for permission to access data and resources, manage passwords, establish VPN connections, determine how telecommuters share data, establish threat protection, ensure security compliance, and wipe sensitive data from missing, stolen or decommissioned devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X devices. For information about Microsoft Intune and to find out how Progent can help your company to use this platform to manage the devices of your at-home workforce, visit Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network managers to keep remote endpoints current and secure. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual software delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Top features of Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of devices, aggregated reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To learn about Progent's support for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive work-from-home environment for your Wichita, Kansas business, call 1-800-993-9400 or visit Contact Progent.