Enlarging your at-home workforce may have a significant effect on IT infrastructure, security, and company processes. Progent has two decades of background assisting SMBs to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Wichita company to select the appropriate tools and follow best practices in creating and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns top value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent can assist Wichita, Kansas companies to with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, backup/restore solutions, and streamlined management.

Infrastructure for a Remote Workforce
Integrating the network infrastructure needed to support a remote work environment can be especially challenging if you must manage a mix of personal hardware such as desktop computers and notebooks, routers, and wireless APs from an assortment of manufacturers and with a variety of operating systems and firmware releases. Progent's background providing online help for both legacy and current IT products in virtual office venues enables you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for making necessary updates. Services offered by Progent to assist your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to create a secure connection for authenticated at-home workers to access IT assets situated at your corporate datacenter or in the cloud. Progent can assist you to deploy and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your telecommuters to set up Cisco's AnyConnect client software for safe VPN connections for a broad selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and use a data center computer's desktop. This technology provides network managers more control over the digital ecosystem of telecommuters and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and typically support VPN tunnels, home wireless networks, and firewalls. Progent offers top-tier online support for setting up home routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and guests, are frequently used by telecommuters to access their Internet router for work. This can cause performance and cybersecurity issues. Progent can assist businesses to mitigate these issues by delivering expertise like Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi WiFi AP setup assistance.
  • Internet connectivity solutions impact the speed and reliability of connections between telecommuters and the corporate network. Line-of-business processes may demand redundant Internet connections in the event the primary connection fails. Progent can provide guidance for selecting service providers, choosing appropriate service packages, and setting up high-availability Internet access. See Internet connectivity solutions.

IP Voice Solutions for Telecommuters
Expanding the corporate phone environment to include remote users is vital to maintaining a productive work-at-home solution. A variety of cloud-based VoIP platforms are used by SMBs to server remote users. Many enterprises rely on Cisco's current or older platforms for VoIP management. Progent can assist businesses of all sizes to plan or tune a remote IP voice service that provides the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations optimize their current Cisco VoIP systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media software deployed across the network. Unified Communications Manager manages other combined media services like messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified CM expertise.
  • CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice platforms, visit CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to work with these VoIP solutions and provide as-needed deployment and debugging services.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from leading technology companies support virtual discussions, video conferencing, chat, and content sharing for both local workers and at-home workers. Many companies utilize multiple products to accommodate their various partners and customers. Progent's communications experts can help you to maintain your existing voice/video conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to set up and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Current versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. For details about Progent's support services for Webex and for other video conferencing solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's consulting expertise for Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these products and assist your business to tune your network architecture to run them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that deliver a cohesive user experience for exchanging information across a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange since their first publication and can assist your company to configure these flagship collaboration products to optimize the effectiveness of your remote workforce.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint utilizes web entities to allow collaboration and information sharing by providing policy-driven delivery of data, workflow, and tools for searching through company-wide business data. SharePoint permits you to create secure portals that enables at-home workers to see and update aggregated business intelligence via Wikis, Blogs, social web sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint configuration and application development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, go to planning and configuration consulting services for Microsoft Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote users can save files to OneDrive, and co-workers anywhere can retrieve them securely via a web browser. Included with Office and Microsoft 365, OneDrive allows at-home workers to co-author files. Revisions made offline are uploaded when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration consulting.

Cloud Integration for Remote Workers
Progent can provide advanced remote assistance for enabling organizations to create, maintain and optimize integrated network models that include physical data centers, remote workers, branches, and cloud services. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud connectivity, identity, and cybersecurity.

Azure Integration for TeleworkersMicrosoft Azure is a leading platform for public cloud services that enables you to use infrastructure, servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and design data backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. For information about Progent's consulting services for Microsoft Azure, see Azure consulting services.

Microsoft 365 Integration Services for Remote WorkersMicrosoft 365, formerly called Office 365, is Microsoft's growing family of client productivity applications and cloud services available on a subscription basis. Microsoft apps and cloud services are marketed in a selection of plans intended for users ranging from individuals and households to large enterprises. Progent offers quick and affordable online contact with consultants familiar with Microsoft 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans available for Microsoft 365 and deploy 365 applications for your remote workers to achieve maximum business value. For details about Progent's expertise for Microsoft 365, refer to Microsoft 365 consulting expertise.

Exchange Online Integration for TeleworkersMicrosoft 365 Exchange Online is among the most widely used applications in Azure-hosted Microsoft 365 product suite. Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed help to guide you past tough technical bottlenecks and can also provide comprehensive project management outsourcing to ensure your telecommuters have easy and safe access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, refer to Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration Services for TelecommutersAmazon Web Services (AWS) is a trailblazer in the public cloud computing market and is the industry's leading provider of cloud services. Progent offers fast and economical online contact with cloud integration experts who can assist your organization to plan, implement, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist you to build a high-availability network model to make sure your users have a productive computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.

Google Cloud Platform Integration Services for At-Home WorkersGoogle Cloud (GCP) is a leading collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your existing IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent can assist your organization to set up VMs on Google Cloud Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline identity management for remote workers with GCP Cloud Identity. Progent can also assist your business to use GCP's unified management technology to control and track your Google Cloud ecosystem. For details, go to Google Cloud Platform (GCP) integration services.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide switchover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote technical support experts along with enterprise-class ticketing and tracking software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, enter details, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your current Help Desk staff by sharing delivery of Help Desk support services seamlessly between your in-house support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model utilizing the number one PSA platform for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Call Desk supplementation Services.

Security and Compliance for Telecommuters
Work-from-Home (WFH) employees typically utilize their own computers and usually operate in an unsecured physical area. This increases their susceptibility to cyber attacks and requires judicious configuration of firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, thorough user training, and the creation of policies based on best practices. Progent's seasoned roster of cybersecurity support experts can help your business to plan, configure and maintain a compliant cybersecurity solution that protects vital IT resources in environments that include remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely utilized by local users as well as by an at-home workforce, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and manage different access rights to various classes of users and to scale your network and modify your cybersecurity posture as your company evolves and as cyber threats become increasingly complex. Progent supports both current and older security devices from all major manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration services, visit firewall configuration and support services.

Remote Endpoint Monitoring and Management for At-Home WorkersRemote Endpoint Security Monitoring makes it easy to watch over the various computers used by teleworkers and either reject or spot and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each secured endpoint, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day attacks on arrival. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the impacted endpoint device from the network to contain the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain secure even if they are offline. For details about ProSight ASM, go to remote endpoint monitoring for at-home workers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo MFA services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the exposure of your information system to all classes of external and local security threats for a network that incorporates teleworkers. Progent can deploy remote, automated security inventory software for quickly and affordably uncovering a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by network security professionals with advanced certifications such as CISM, ISSAP, and GIAC, can help your business to audit your workflows and policies and review your WAN infrastructure to allow you to design the highest level of protection for your at-home workers.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing critical areas to focus on for protecting a network that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves backing up and restoring vital data so as to prevent data loss and reduce recovery time in the event of storage system failures resulting from equipment issues, programming glitches, human mistakes, cyber attack, or any other reason. Dependable data protection solutions can be particularly difficult to design and manage in hybrid networks that incorporate local data centers, public clouds, and at-home workers.

  • Backup/Recovery strategies for telecommuters must cover multiple types of personally owned endpoints. Progent offers fast online access to consultants knowledgeable about a broad array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iPads and smartphones. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity plans typically envision circumstances that call for a quick switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your company to develop, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding corporate information by controlling local, mobile, and at-home endpoints.

Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises computers and software. Managed endpoint devices can be user owned or company owned. IT administrators managing the endpoint computers of at-home workers can utilize Intune to provision and validate applications on devices, push patches and certificates, configure policies for permission to access data and resources, set passwords, create VPN connections, determine how home-based workers share data, set up threat protection, verify security compliance, and wipe corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X computers. To learn about Intune and how Progent can assist you to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workers, visit Intune telecommuter endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management platform that helps network managers to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery platform for access control, app management, and setup management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top capabilities of Workspace ONE include rapid remote provisioning of new notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Wichita, Kansas company, phone 1-800-993-9400 or refer to Contact Progent.