Overview
Businesses with 100 to 250 network users have traditionally been an underserved segment of the IT outsourcing market. The cost structures and service delivery models of large third-party support organizations make them too expensive for most mid-size businesses, who typically have small IT budgets with which to support IT networks whose complexity and sophistication are comparable to the information systems of larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office infrastructure and proactive network monitoring, dramatically reduces IT support costs while offering enterprise-level service from certified, world-class experts in a broad range of technologies.

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

  • Avoid Turning IT Management Into Crisis Management
    Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

    These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

  • Let Senior Management Focus on Business, Not Network Hassles
    Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

    Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

  • Migrate Quickly to the Best Network Technology
    Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

    Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

Unique Advantages of Working with Progent
As a Microsoft Gold-certified consulting firm, Progent is recognized expert at the baseline network software and office productivity programs important to the majority of small and mid-size companies. As a Cisco-qualified partner with one of the biggest teams of CCIE accredited network technology engineers in the U.S., Progent also can provide expertise for an ever more sophisticated array of network products including Cisco Next Generation firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network protection. Progent can also help you design and operate comprehensive SIEM solutions for compliance with regulatory requirements for promptly reporting security incidents.

The breadth and size of Progent's consulting staff bring a special array of advantages to businesses wishing to maximize the productivity of their information system within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of network support, performing a wide range of technical projects for a large array of customers. Every Progent consultant shares a refined collection of leading practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only expert IT help, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems quickly. Find out more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for priority service, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates giant bills for quick fixes so you will be less tempted to allow minor issues to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation given by each staff member to each client. The practice of documenting and organizing support activity allows more efficient service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Small businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient. Find out more about Progent's knowledge transfer services.

Service Delivery Options Available for Mid-size Businesses
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft Gold-certified support team. Progent's Private Cloud Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers and VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, Windows Server 2008 Hyper-V integration, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

To find concise information on Progent's network support packages, check out our Datasheets for IS Support and Server Monitoring Offerings, available in PDF format for easy downloading.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24-7 Consulting Experts for Computer Support Firms near Spartanburg - Short-Term Support Team Assistance Spartanburg-Greer, United States Spartanburg Consulting Services for Spartanburg Network Service Organizations
  • After Hours Exchange Server Help Columbia South Carolina Exchange Consultancy Firm South Carolina
  • BSD Outsourcing IT NetBSD On-site and Remote Support

  • Windows Server 2003 Professionals
    Windows 2003 Server Specialist

    The service background of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft technology, assures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with planning, installing, managing and supporting powerful IT solutions powered by Windows Server, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

  • BlackBerry BPS Outsourced IT Services Maricopa County Arizona Chandler Largest BlackBerry BES Server Small Office IT Support
  • Boise City, ID, Pocatello, ID, Idaho Falls, ID, Lewiston, ID Network Engineer Idaho Outsourcing Companies
  • CISM Security Security Engineer Microsoft Azure hybrid cloud integration Enterprise hybrid cloud integration Specialist
  • CISSP Engineer Part Time Jobs Baton Rouge Capital Area Microsoft MCSA Engineer Contract Port of Baton Rouge
  • Cisco and Microsoft Small Business Solutions Provider
  • Ceres Information Technology Consulting Firm Top Information Technology Outsourcing Firm Hughson
  • Cisco Support Outsourcing Stockton, CA Urgent Cisco Networking Consultant

  • Hybrid Microsoft 365 and Exchange Computer Consulting
    Microsoft Expert Office 365 migration PowerShell Technical Support

    Microsoft supports seamless hybrid networks that integrate Office 365 and local Exchange systems. This allows you to have certain mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any facet of planning, integrating and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can provide as-needed support to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget.

  • Computer Tech Exchange Computer Service Exchange Alabama
  • Connecticut Tech Support Maryland Outsourcing IT
  • Designer Microsoft Azure cloud integration 24-Hour Microsoft Azure cloud migration Development Companies

  • ProSight Ransomware Protection Consultant
    24-7 Online Consulting Signature-based Virus Protection

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.

  • Mid-sized Office Support Team
  • Firewall Consultants Tulsa County Oklahoma Security Compliance Audit Tulsa Bartlesville
  • Fremont Work at Home Employees Cybersecurity Solutions Guidance Fremont California Fremont Remote Workforce Network Security Solutions Guidance Silicon Valley, United States
  • Glendale Remote Workforce Cybersecurity Solutions Consulting Services Garland Texas Garland Telecommuters Consultants near me in Glendale - Cybersecurity Solutions Expertise
  • IT Staff Temps for IT Service Groups Ontario, CA Temporary IT Support Staffing Support Expertise
  • Information Technology Consulting Company SQL Server Schaumburg-Carol Stream, USA Microsoft SQL 2014 Support Companies
  • Integration Companies Milwaukee, WI, Madison, WI, Green Bay, WI, Kenosha, WI Network Engineers Wisconsin
  • Jabber and Android Integration Services Jabber and OAuth Information Technology Consulting
  • Lower Manhattan New York Engineer 24 Hour Cisco and Microsoft Certified Lower Manhattan New York Server Consultants
  • Microsoft Dynamics GP Reseller nearby Kansas City - Installation Outsourcing Kansas City, US Kansas City Dynamics GP Upgrades Consultant Wyandotte County Kansas
  • Microsoft Remote Consulting ISA 2004 Urgent Consultant ISA 2004
  • Missouri, US SharePoint Small Business IT Outsourcing Group Missouri, US SharePoint Server Administration
  • Morgan Hill Santa Clara County Job Microsoft MCTS Consultant Computer Consulting Contractor Job Morgan Hill, CA
  • NetApp MetroCluster Consulting Professionals NetApp Disaster Recovery

  • NetApp MetroCluster Consultant Services
    Engineers NetApp Clustered Data ONTAP

    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's roster of seasoned IT experts can assist your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools, determining aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery solution to verify compliance with information assurance standards and government requirements.

  • Network Consultants Fault Tolerant Load Balancing Network Load Balance Technical Consultant
  • Network Security Consultants Windows Server 2016 Sherman Oaks-Woodland Hills, California Windows Server 2016 Support Outsourcing Sherman Oaks-Chatsworth, California
  • Network Security Test CISSP Baltimore, Baltimore-Washington DC , Columbia, MD CISSP Security Team Baltimore, MD
  • Ontario, America Red Hat Linux, Solaris, UNIX Remote Support Ontario California, America After Hours CentOS Linux, Sun Solaris, UNIX Remote Technical Support
  • Open Now Security Network Security Auditing New Haven County CT Consulting CISSP New Haven County Connecticut
  • Perth, Western Australia 24 Hour Exchange Server 2016 Online Consulting Exchange 2019 Systems Support
  • Philadelphia, PA Microsoft Exchange 2016 Manage Tech Expert Microsoft Exchange 2010 Philadelphia, PA
  • Phoenix Server Setup Cisco Cisco Computer Network Support Phoenix Arizona
  • Progent Start-Up Business Small Business Server Support Progent Small Companies Phone Support
  • Midsized Office Small Business IT Consultants
  • Red Hat Linux, Sun Solaris, UNIX Consultant Rohnert Park, CA Slackware Linux, Solaris, UNIX Network Consultant Santa Rosa California
  • Mid-sized Office Configuration
  • Remote Consulting Colo 24-Hour Colocation Selection Computer Engineer

  • Small Business Remote Consulting
    Small Office Network Consultants

    Progent is a leader in affordably delivering world-class IT help to small businesses. Progent's achievement in addressing the IT service needs of the chronically underserviced small business market is the cumulative outcome of key technical and operational breakthroughs that have removed a great deal of the traditional costs out of administering IT service, injected unmatched technical expertise into the support mechanism, and significantly accelerated the solution process.

  • Remote Workers Phoenix Consultants - IP Voice Solutions Consulting Services Maricopa County Arizona Immediate Remote Workers Phoenix Guidance - VoIP Systems Guidance
  • Roseville, CA Computer Network Support Firms Cisco and Microsoft Certified Roseville Citrus Heights Networking Consultants
  • Salt Lake City Utah Crypto-Ransomware Remediation Help Salt Lake City Critical Ransomware Repair Salt Lake City
  • San Jose Dharma Crypto Remediation San Jose - Sana Clara San Jose Crypto-Ransomware Removal Experts Mountain View, CA
  • Schaumburg-Elk Grove System Engineers After Hours Migrations Schaumburg
  • Security Consulting Atlanta, Fulton County, U.S.A. Firewall Security Organization Georgia
  • Security Cybersecurity Company Firewall information Systems Audit Greensboro North Carolina
  • Small Business Server Support Microsoft SQL Server 2017 Midland Texas Midland, TX Microsoft SQL Server Network Support Consultant
  • Systems Support BlackBerry BES Hayward, United States Network Designers BlackBerry Software
  • Technology Support Windows Server 2016 Jacksonville Arlington Windows 2008 Server Online Troubleshooting Jacksonville, Duval County
  • Teleworkers Consulting Experts - Raleigh - Support Consulting Experts Raleigh, NC Raleigh Durham Chapel Hill Remote Workforce Consultants near me in Raleigh - Connectivity Consulting Services
  • Teleworkers Consulting near me in Lakeland - Collaboration Solutions Consulting and Support Services Lakeland-Plant City Offsite Workforce Consultants in Lakeland - Collaboration Technology Expertise Lakeland
  • Teleworkers Fort Worth Consulting Services - Voice/Video Conferencing Technology Consultants Metroplex Fort Worth Work at Home Employees Conferencing Technology Assistance Fort Worth
  • Teleworkers St. Paul Consultants - Security Systems Consulting Services St. Paul Remote Workers Security Solutions Consulting Saint Paul-Eagan, Minnesota
  • Top Quality San Antonio Small Business Network Consulting Firms San Antonio System Recovery
  • Small Business Design Firm
  • Top Rated Dynamics GP (Great Plains) Anaheim VAR - Business Intelligence Support Orange County Dynamics GP (Great Plains) Anaheim Dealer - Upgrade Expert Anaheim, Orange County

  • Consultant Services Linux Network Monitoring, Nagios and MRTG
    Open Now Nagios for Linux Consult

    Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX environments, Windows networks, or multi-OS situations in which the Linux OS and Microsoft Windows run side by side. Nagios lets network managers to monitor system services such as POP3, HTTP, SSH, and NNTP. Multi Router Traffic Grapher lets you track the traffic through SNMP network appliances including processors, routers, and switches. Progent's system monitoring consultants can show you how to utilize both these utilities to tune and troubleshoot your network.

  • Tulsa Green Country Windows 2019 Server Security Consulting Company Windows Server 2012 Software Consultants

  • Nexus MPLS Support Outsourcing
    Nexus Switch FabricPath Onsite Technical Support

    Cisco Nexus switches are engineered to provide the performance, expandability, resilience, cloud readiness, density, data protection and ease of management needed to act as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide online and on-premises consulting expertise to help your business to create an efficient switch topology, build test systems to confirm your network design, install and configure Nexus switches, define and implement effective policies, perform security and compliance assessments, configure advanced monitoring, consolidate network resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize performance, plan for expected growth, and set up the advanced fault-tolerant capabilities available for Nexus switches. Progent can also help your business to upgrade efficiently from legacy Nexus switches or Catalyst switches to current Nexus switches.

  • Uniondale, New York Computer Outsourcing Uniondale Security Consultants
  • Waltham, Massachusetts Small Business IT Outsourcing Services Waltham-Brookline Support Outsourcing Services
  • WatchGuard Firebox Auditor Consultants WatchGuard Firebox T15 Firewall

  • Skype for Business Back End Server Consulting Services
    Microsoft Skype for Business 2015 Configuration

    Progent's consultants can provide remote and onsite consulting services for organizations of any size to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party communication systems like Cisco UC. Progent's certified data security consultants can assist you create and verify a security environment for your Skype for Business deployment that meets regulatory standards.

  • Windows 2019 Server Small Office IT Support Federal Way, WA Olympia, Washington, USA 24/7 Configure Windows Server 2012
  • Windows Server 2012 Installer Newark, Essex County Windows Server 2016 Consulting Services Company

  • © 2002-2021 Progent Corporation. All rights reserved.