Microsoft and Cisco Consulting Best Practices
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of network service, performing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a refined set of leading practices that are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent's staff of network consultants is composed of some the most accomplished Microsoft and Cisco experts in the industry. Averaging more than 10 years of professional background for each engineer, Progent's Microsoft Certified experts bring a tested set of methods for solving technical issues, planning projects, and delivering consulting support. The technical scope of Progent's engineering team allows Progent to offer your business a consultant with tested ability and an effective technique for finding quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team approach to solving the most stubborn network problems. By aggregating hundreds of man-years of experience from Progent's Microsoft and Cisco Premier professionals, Progent can rapidly and cost-effectively solve even the most challenging issues. Working with hundreds of clients and completing thousands of sophisticated implementation and configuration jobs annually gives Progent a special view on which approaches succeed and which ones do not. Complex software interactions are a minefield for even the most skilled consultants unless they have an extensive and varied history in real-world experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the combined experience of its senior engineering staff to develop an in-house, corporate-wide set of methodologies designed to promote fast, affordable solutions of technical problems and to measure and optimize customer approval. These practices include a strong focus on customer communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year track record of innovative technology consulting, corporate management, marketing, and operations. Progent's corporate-wide best practices are strongly driven by Mr. Kent's experiences creating complex technical solutions while acting as a network architect, software developer, project manager, deployment expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent ensures that staff consultants participate in continued product and methodology education that contains valuable lessons and procedures for technology adoption that have been gleaned from the practice of hundreds of thousands of computer experts worldwide. This promotes increasingly efficient provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive records for all delivered support. Every Progent team member has complete access to all the details of services provided by any staff member to each client. This history of issues and solutions, plus false alarms and missteps, is arranged as readily searchable internal database that allows Progent's consultants to share their knowledge corporate-wide to ensure that the overall effectiveness of Progent's consulting services expands continuously. This database also eliminates your reliance on an individual consultant by allowing any Progent expert to pick up where another left off while minimizing time wasting getting familiar with your network environment. Another advantage of Progent's service documentation database is that your business can more smoothly take on network support duties internally if it appears economical to do so, or you can migrate to another consulting company if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants follow the Microsoft Solutions Framework model for providing service. Microsoft Solutions Framework divides projects into discrete and manageable phases that reduce the risk of a project getting off track. Every step builds a strong base for the completion of following phases. Planning and integration requirements are identified at the start of the project continuum so problems can be pi pointed and dealt with before client workflow is disrupted. This also keeps costs from going through the roof due to unforeseen crises during major deployment. All project components are documented to build a detailed description of technical services delivered and to assist in ongoing system support.

  • Access to External Support Databases
    As authorized support partners of Microsoft and Cisco, Progent has access to the world's most extensive technical databases and resource pool. Among the most powerful technical databases available to Progent's engineers are the operational leading practices built into the assorted Management Packs created by Microsoft and third parties for use in conjunction with Microsoft System Center Operations Manager, the automated server monitoring software used as the basis of Progent's special IT outsourcing packages. Management Packs consist of custom designed processing rules that can react to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also give valuable suggestions on how to handle certain issues by automatically finding appropriate technical notes from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



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