Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the forefront of IT service, performing a wide range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of leading practices that are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT help, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of network engineers is made up of some the most accomplished Microsoft and Cisco experts in the industry. Averaging more than a decade of real-world background for each consultant, Progent's Microsoft Premier experts bring a proven set of methods for resolving network problems, managing projects, and delivering professional support. The technical scope of Progent's support team allows Progent to provide your company a consulting expert with tested skills and an efficient approach for finding fast and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team technique to resolving the most stubborn network issues. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco Premier Certified experts, Progent can quickly and efficiently handle even the most vexing problems. Consulting with hundreds of customers and performing thousands of complex deployment and integration jobs annually offers Progent a special perspective on which techiques succeed and which don't. Subtle software compatibility issues are a minefield for even the most skilled consultants unless they have a long and varied background in real-world work with a wide variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined experience of its senior engineering staff to create an internal, company-wide set of methodologies intended to ensure timely, affordable resolutions of information technology issues and to track and optimize client satisfaction. These practices include a powerful emphasis on client communication and services recording. Progent's Founder and CEO, Les Kent, has a 35-year background of successful technology consulting, corporate management, sales and marketing, and administration. Progent's corporate-wide best practices are significantly influenced by Mr. Kent's experiences creating challenging technical solutions while acting as a system architect, software developer, task manager, implementation professional and troubleshooter.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent makes sure that staff consultants undergo ongoing product and best-practices training that includes valuable lessons and methods for technology adoption that have been developed from the practice of thousands of computer experts around the world. This promotes increasingly effective delivery of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers comprehensive records for all provided support. Each authorized Progent team consultant has complete access to the details of services provided by any staff member to every customer. This database of issues and resolutions, plus false alarms and miscues, is organized as readily accessible in-house information store that enables Progent's consultants to share their experiences company-wide so that the general efficiency of Progent's support grows over time. This support history also reduces your reliance on an individual consultant by allowing any Progent expert to take up where another left off while minimizing hours wasting getting up to speed on your information system environment. Another benefit of Progent's support reporting database is that your company can more easily take on network management duties internally if it becomes economical to do so, or you can migrate to another IT outsourcing company if you become dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers use the Microsoft Solutions Framework methodology for delivering service. MSF divides projects into discrete and manageable phases that reduce the chance of a project getting out of control. Each step builds a strong base for the success of following phases. Design and deployment requirements are identified at the start of the project cycle so difficulties can be anticipated and dealt with before customer producivity is disrupted. This also keeps expenses from spinning out of control due to unexpected crises during large scale deployment. All project components are recorded to build a detailed database of technical services provided and to help in continuing system support.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has the benefit of the world's largest technical databases and resources. Some of the most helpful technical knowledge bases available to Progent's engineers are the operational best practices built into the assorted Management Packs published by Microsoft and third parties to be used with Microsoft System Center Operations Manager, the proactive network monitoring software used as the foundation of Progent's special IT outsourcing packages. Management Packs consist of specially designed scripted rules that will respond to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. MPs can also give valuable advice on how to handle specific issues by automatically finding relevant technical notes from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.



An index of content::

  • 24/7 Texas Software Consultant Dallas, TX Small Business IT Consulting
  • 24/7/365 Onsite Technical Support Gentoo Linux, Sun Solaris, UNIX Ubuntu Linux, Sun Solaris, UNIX Online Support Stamford, CT
  • 24x7x365 Contract Jobs Microsoft MCP Consultant Lincoln, Lancaster County MCSE Engineer Remote Support Jobs Lincoln Seward County

  • Cisco Certified Expert Coding Crystal Reports
    SSAS Integration

    Progent offers remote and onsite consulting to assist your organization with any phase of business intelligence reporting from troubleshooting or enhancing applications to designing and deploying a comprehensive BI solution. Progent's management reporting consultants can help you to maintain your current reporting environment, assist you to migrate reports and databases from a discontinued reporting product to a modern one, and provide as-needed remote mentoring tailored to your specific needs. Progentís business reporting consultants can provide experience in the leading BI reporting platforms including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

  • Alexandria Telecommuters Endpoint Management Tools Consulting and Support Services Alexandria Crystal City Alexandria Virginia Alexandria Work from Home Employees Management Tools Consultants

  • Windows 2000 Consulting
    Emergency Microsoft Windows 2000 Consultant

    Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your current Windows 2K Servers and can simplify system management, provide technical support and troubleshooting, and strengthen security. Progent can also help you create, justify, and execute a plan to migrate from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing test installations to reduce the obstacles associated with moving to Windows Server 2003 by uncovering possible hardware and software compatibility issues.

  • Apple Final Cut Pro Training Professional InDesign Class

  • On Demand Staffing Services Support Outsourcing
    Technical Support Immediate IT Staff Augmentation

    Progent's short-term IT staffing services allow organizations to meet sudden increases in demand for IT professionals without dealing with the costs and delays that come with identifying and recruiting experienced technical help and without increasing your full-time head count.

  • Microsoft Consulting Best Practices Technology Consulting Company
  • At Home Workers Edison Consulting - Backup Solutions Expertise Edison-Somerset County, New Jersey Remote Workforce Guidance in Edison - Backup/Restore Technology Consulting Experts Edison-Mercer County, NJ
  • At Home Workers Lynnwood Assistance - Endpoint Management Tools Consulting Experts Lynnwood At Home Workers Management Solutions Expertise Lynnwood Washington

  • Remote Online Technical Support Active Directory
    Windows Active Directory Information Technology Consulting

    Microsoft Windows Active Directory demands significant field experience to integrate efficiently across an enterprise. Progentís Microsoft Premier consultants are experts in planning, integrating, and maintaining sophisticated Microsoft Enterprise AD installations. Progentís fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up legacy legacy software configuration objects in production AD systems, and fixing unsuccessful configurations of AD and Active Directory-associated programs.

  • Baltimore SQL Server Networking Support Small Business Network Consulting SQL Server Baltimore Maryland
  • Berkeley Oakland At Home Workers Integration Guidance Telecommuters Consulting - Oakland - Setup Consulting Services Oakland Berkeley Emeryville
  • Biggest Microsoft SharePoint Server 2013 Support and Setup Fresno County Support SharePoint Server 2010 Fresno California

  • Services Documentation Online Technical Support
    Professionals Services Documentation

    Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity allows more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Cheyenne, Wyoming Computer Consulting Firms 24-7 Cheyenne Consulting Team
  • Cisco Network Security Consultant Portland, OR Portland - Gresham Cisco IT Consultants
  • Configuration Services Cisco Hayward Alameda County Cisco Small Office Network Consulting Services Hayward Alameda County
  • Consultant Services Short Term IT Staff Augmentation Services Temporary IT Staff Augmentation IT Consultants
  • Dallas Remote Workforce Endpoint Security Solutions Consulting and Support Services Dallas At Home Workers Network Security Systems Consulting and Support Services Dallas Texas
  • Exchange Server 2013 Technology Consulting Rockville-Bethesda Exchange Server 2019 Manage Rockville MD

  • Microsoft Certified Partner Exchange 2016 Migration Consulting
    Remote Exchange 2016 Upgrade IT Consultant

    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying storage capacity required for your virtual machines, databases and logs; configuring HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Fort Worth, Tarrant County Microsoft Certified Remote Consulting Virtual Office Job Fort Worth, Tarrant County Microsoft Consultant Full-Time Job
  • Fremont IT Staffing Services Milpitas Fremont Staffing Services Fremont California
  • Garland, Texas Installation Garland, Texas Networking Firm

  • Largest Consult ProSight Phishing Protection
    ProSight ASM Endpoint Protection Professionals

    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks.

  • Gilroy Networking Specialist Integration Group Gilroy
  • IT Consulting ASA with Firepower Troubleshooting ASA with Firepower

  • Cisco VTC Technology Professional
    After Hours Codian Consultancy

    Progent offers the services of a certified engineer with an extensive background deploying products from the major video conferencing/telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or maintain a telepresence environment that preserves your investment and maximizes the business value of your IT system. Progent can also provide the services of network infrastructure engineers able to help businesses of all sizes to create and troubleshoot a network that provides the performance, reliability, protection, and expandability required to support your video conferencing/telepresence solution.

  • Indianapolis, IN Remote Workers Expertise near me in Indianapolis - Help Desk Solutions Consulting Telecommuters Indianapolis Consultants - Call Desk Solutions Consulting Experts Indianapolis
  • Information Technology Consulting Microsoft SharePoint Server 2010 Phoenix SharePoint On-site Technical Support Phoenix - Paradise Valley - Tempe
  • Las Vegas At Home Workforce Network Security Systems Consulting Services Las Vegas Work at Home Employees Network Security Systems Assistance Las Vegas McCarran International Airport LAS
  • Lawrence Teleworkers IP Voice Systems Consulting and Support Services Lawrence-Andover, Massachusetts At Home Workers Consultants near me in Lawrence - VoIP Technology Expertise Lawrence-Essex County
  • MS Dynamics GP (Great Plains) Vender near San Diego UCSD - Business Intelligence Help San Diego-University City, CA Microsoft Dynamics GP-Software Solution Provider in San Diego UCSD - Business Intelligence Programming and Support
  • MS Dynamics GP Irvine VAR - Business Intelligence Experts Irvine, CA MS Dynamics GP Vendor in Irvine - Recovery Outsourcing Irvine
  • Microsoft Exchange Guru Pomona, County Networking Small Business Network Consulting Pomona Hacienda Heights Willowbrook Westmont
  • Access to External Support Databases Computer Network Consulting
  • Microsoft Exchange Server 2013 Tech Des Moines, Polk County Microsoft Exchange 2010 Software Support Des Moines International Airport DSM
  • Microsoft MCSA Support Full-Time Job Perth Australia Microsoft MCITP Support Job Openings
  • Problem Escalation Through Teamwork Small Business Computer Consulting Services
  • Microsoft Project Server My Sites Technology Professional Microsoft Project Server 2010 Technical Support
  • Microsoft Software Update Services IT Services Microsoft SUS Professional

  • SharePoint Online Engineer
    SharePoint 2016 and OneDrive for Business Consulting

    Progent's Microsoft-certified SharePoint consultants can provide economical remote and on-premises expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.

  • Best Practices Consultants
  • Midland, Texas Server Integrators Software Support Midland, Texas
  • Network Engineer Slackware Linux, Sun Solaris, UNIX Thousand Oaks, CA 24-7 Gentoo Linux, Sun Solaris, UNIX Online Consulting Thousand Oaks, CA
  • Network Engineer system center 2016 operations manager Microsoft Expert Technical Consultant scom 2016 high availability

  • Microsoft Experts Consultant Services Office Word forms
    Immediate Contract Development Office Word for Mac

    Progent's Office Word and Office 365 Word consultants offer a wide selection of economical remote support services to assist you to maintain your legacy Microsoft Word solution or assist you to upgrade to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different versions of Office Word, interfacing Word with different Office apps such as Excel and Microsoft Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet synchronization, and online training tailored for individuals or groups.

  • Offsite Managed Backup Service Engineer Remote Data Backup and Recovery Service Onsite Technical Support

  • 24/7 Specialist Oracle Database Resource Manage
    Java programming Specialist

    Progentís team of expert programmers, database architects, and program management consultants can help large businesses to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can help customers fill in expertise gaps by providing relational database architects and programmers skilled in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help businesses to incorporate SharePoint with other data sources like Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also offers expertise with multiple web development tools and can help clients to create, enhance, repair, or port web-based applications to take advantage of the most current web technology.

  • Ontario Microsoft Windows Server 2019 Outsourced IT Services Ontario, CA Top Ranked Windows Server 2012 R2 Networking Support
  • Sacramento California Top Rated Microsoft Dynamics GP-Software Vender nearby Sacramento - Recovery Support Services Sacramento Microsoft Dynamics GP-Great Plains Reporting Support Services Roseville, CA
  • Saddle Brook Offsite Workforce IP Voice Technology Expertise Saddle Brook-Teterboros, NJ Remote Workers Consultants nearby Saddle Brook - IP Voice Technology Consulting Services

  • Emergency NetApp MetroCluster Troubleshooting Consulting
    Specialist NetApp SAN Fabric

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero RPO disaster recovery (DR) between sites that are up to 300km away from one another. Progent's roster of veteran network consultants can help you to plan, configure, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures like assigning disk pools and shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and verifying your disaster recovery solution to verify compliance with industry standards and government requirements.

  • Security Firms Firewall Computer Security Security Baltimore Maryland

  • Immediate Monitoring and Reporting Onsite Technical Support
    Support Services Application Monitoring

    Even if your business has a minimal network support staff and a modest IT budget, your information network can still feature the same high availability and responsiveness that once needed a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified IT consultants, the most recent network management products for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your vital business applications and servers up and running.

  • SharePoint Server 2013 Consulting Tukwila-Federal Way Microsoft SharePoint IT Consultants
  • Small Office IT Consulting Services BlackBerry BES Server Beverly Hills 24/7 Engineer BlackBerry Redirector

  • After Hours Internet Security Security Organization
    System Backup Security Auditing

    For small and midsize businesses, computer security and information assurance and regulatory compliance can be excessively complex to stay ahead of yet too risky to ignore. The largest biggest enterprises have been hacked, and the top cloud service providers have occasionally been knocked out. It looks like there's no place to run. Progent has made it affordable for smaller organizations to implement vital IT security tasks successfully by offering the benefit of billed time to the nearest minute without any minimum charge for online help. You have the help of a world-class computer consultant to provide just the knowledge you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any aspect of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and creating a comprehensive security strategy.

  • Software Outsourcing Consultant Maryland Biggest Oklahoma Networking Company
  • Solaris IT Consultant Georgetown Award Winning Linux Support and Integration City of Washington
  • Microsoft Solutions Framework Project Methodology IT Solution Providers
  • Specialist Private Cloud Integration Private Cloud Integration Consulting
  • St. Paul-Vadnais Heights, MN At Home Workforce St. Paul Consultants - Collaboration Solutions Expertise Offsite Workforce St. Paul Consultants - Collaboration Solutions Assistance St Paul-Eagan

  • SharePoint Designer 2010 Setup and Support
    Technology Consulting Services SharePoint InfoPath Forms Services

    Progent's Microsoft-certified engineers offer affordable online technical support and programming services to assist your business to design, implement, manage, and troubleshoot SharePoint 2010 environments that can include web pages that can function as intranets, extranets, document and media management applications, wikis, data marts, business analytics, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular office productivity programs including Excel, Word, PowerPoint, and Project. Progent can help your business to migrate from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

  • Stockton, CA Telecommuters Stockton Expertise - Cloud Systems Consulting Experts Stockton Telecommuters Cloud Integration Solutions Guidance
  • Technology Consulting Firewall Grand Rapids Michigan Security Auditor
  • Urgent Sun Solaris Online Consulting Minnesota UNIX Outsourcing Minnesota
  • Virginia Beach, Virginia 24/7 Exchange Computer Network Support Exchange Information Technology Consulting Firms Virginia

  • 24-7 Microsoft Project Server Scheduling Consult
    Microsoft Project Server 2010 Integration

    Progent's Microsoft-certified engineers can provide advanced support in deploying, using and debugging any edition of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective online support services following industry best practices to assist businesses of all sizes to receive all the advantages of this leading platform. Consulting support offered by Progent include system design, software configuration and migration, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and customized online training.

  • Best Practices Configuration
  • VirtualPC for Apple Mac Professional Windows PC Simulation on Mac Network Consultants
  • WiMax Consultants Metro Ethernet Engineers

  • Remote Access Integration
    Cisco VPN Support Outsourcing

    Cisco's network security and offsite access products for small organizations provide a comprehensive line of easy-to-administer security products to help safeguard your local and remote information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that fit most closely with your business goals.

  • Windows Networking Consultants Birmingham, Jefferson County, Alabama Windows Technical Consulting Birmingham, Jefferson County, Alabama

  • © 2002-2020 Progent Corporation. All rights reserved.