Microsoft and Cisco Consulting Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad range of technical projects for a large array of customers. Each Progent support professional shares a proven set of best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems quickly.
Features and benefits of Progent's best practices include:
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
- Individual Professionals
Progentís staff of network engineers is made up of some the most experienced Microsoft and Cisco professionals in the industry. Averaging more than 10 years of real-world background for each engineer, Progent's Microsoft and Cisco Certified experts bring a proven set of methodologies for solving network issues, managing projects, and providing consulting services. The technical depth of Progent's engineering team allows Progent to offer your company a consulting expert with task-relevant ability and an efficient technique for delivering quick and inexpensive IT solutions.
- Reliance on Teamwork
When required, Progent relies on a group technique to resolving the most difficult technical issues. By leveraging hundreds of person-years of background from Progent's Microsoft and Cisco Certified professionals, Progent can quickly and efficiently solve even the most vexing problems. Working with hundreds of customers and performing thousands of sophisticated deployment and configuration projects every year gives Progent a unique view on which approaches succeed and which ones do not. Subtle software compatibility issues are a potential trap for even the most skilled engineers unless they have a long and diverse history in real-world experience with a broad range of technologies.
- Corporate-wide Policies for Best Practices
Progent has incorporated the aggregate background of its senior consulting staff to develop an internal, corporate-wide collection of methodologies designed to ensure timely, affordable resolutions of information technology issues and to track and maximize client approval. These methodologies include a powerful emphasis on customer communication and services recording. Progent's Founder and CEO, Les Kent, has a 35-year track record of successful network integration, business management, sales and marketing, and operations. Progent's company-wide best practices are significantly influenced by Mr. Kent's experiences developing challenging information technology solutions while working as a system designer, program developer, task manager, implementation expert and diagnostic engineer.
- Continuing Professional Education
As a certified partner with Microsoft, Progent makes sure that staff consultants undergo continued product and methodology training that includes important information and procedures for technology adoption that have been gleaned from the experience of thousands of technical experts worldwide. This promotes increasingly efficient delivery of services to Progent's customers.
- Internal Database of Problems and Proven Solutions
Progent's advanced service documentation system
provides comprehensive records for all delivered services. Each authorized Progent team member has complete access to the specifics of services provided by any consultant to every customer. This database of problems and resolutions, plus false alarms and miscues, is organized as readily searchable internal information store that enables Progent's support professionals to communicate their experiences company-wide to ensure that the overall efficiency of Progent's consulting services grows continuously. This support history also reduces your reliance on a single engineer by making it possible for one Progent consultant to take up where another left off while minimizing time wasting getting familiar with your network environment. Another benefit of Progent's support reporting database is that your company can more easily take on IT support duties in house if it becomes cost-effective to do so, or you can move to another consulting company if you grow dissatisfied with Progent's support.
- Microsoft Solutions Framework Project Methodology
For major initiatives, Progent consultants follow the Microsoft Solutions Framework model for delivering service. MSF separates projects into distinct and manageable components that reduce the chance of a project getting out of control. Each step creates a solid base for the success of later phases. Design and deployment requirements are defined early in the project continuum so difficulties can be anticipated and resolved before customer workflow is impacted. In addition, this keeps costs from spinning out of control due to unforeseen problems during large scale deployment. All project components are recorded to build a comprehensive database of technical services provided and to assist in ongoing system maintenance.
- Access to External Support Databases
As authorized support partners of Microsoft and Cisco, Progent has access to the industry's most extensive information technology knowledge bases and resources. Some of the most helpful support knowledge bases available to Progent's consultants are the operational leading practices incorporated into the assorted Management Packs created by Microsoft and other vendors for use with Microsoft Operations Manager, the proactive server monitoring platform used as the foundation of Progent's
special IT outsourcing packages.
Management Packs consist of specially built processing rules that will respond to events, performance margins, and warnings tracked by Microsoft Operations Manager. MPs can also give expert suggestions on how to deal with specific issues by automatically extracting appropriate articles from the extensive Microsoft support database.