Microsoft and Cisco Consulting Best Practices
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of leading practices that are incorporated into shared best practices standards that Progent teaches its support personnel. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems rapidly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progent's team of IT consultants is made up of among the most experienced Microsoft and Cisco experts in the industry. With more than 10 years of real-world background for each consultant, Progent's Microsoft Certified experts bring a tested set of methods for resolving technical problems, planning projects, and providing consulting support. The technical scope of Progent's engineering team allows Progent to provide your business a consultant with tested ability and an effective approach for finding fast and affordable IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent utilizes a team technique to resolving the most stubborn technical issues. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco Premier Certified experts, Progent can quickly and efficiently handle even the most vexing issues. Consulting with hundreds of clients and performing thousands of sophisticated deployment and integration jobs annually gives Progent a special view on which techiques work and which don't. Complex software interactions are a minefield for even the most skilled consultants unless they have an extensive and varied background in real-world work with a broad range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the aggregate experience of its senior engineering staff to develop an internal, corporate-wide set of methodologies intended to promote fast, affordable resolutions of information technology issues and to measure and maximize client approval. These methodologies include a strong focus on client communication and support recording. Progent's Founder and President, Les Kent, has a 35-year background of innovative network integration, business management, marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's experiences creating complex technical solutions while working as a system architect, program developer, task manager, deployment professional and troubleshooter.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent makes sure that in-house consultants participate in continued product and methodology education that includes valuable information and methods for new product integration that have been developed from the practice of hundreds of thousands of computer professionals around the world. This results in increasingly effective provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive records for all delivered support. Every Progent staff consultant has complete availability of the details of services provided by any staff member to every customer. This history of issues and solutions, as well as false alarms and missteps, is arranged as an easily searchable in-house information store that allows Progent's consultants to share their knowledge company-wide to ensure that the general effectiveness of Progent's consulting services grows over time. This support history also eliminates your dependence on an individual consultant by making it possible for one Progent consultant to take up where another stopped while minimizing hours spent getting familiar with your information system environment. An additional benefit of Progent's service reporting system is that your company can more smoothly handle IT management services internally if it appears economical to do so, or you can migrate to a different IT outsourcing company if you become unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers follow the Microsoft Solutions Framework (MSF) methodology for delivering support. MSF separates major initiatives into distinct and manageable components that reduce the chance of a project falling out of control. Every phase creates a strong base for the success of following phases. Design and integration requirements are defined early in the project continuum so difficulties can be anticipated and resolved before client workflow is impacted. This also keeps expenses from spinning out of control because of unexpected crises during major deployment. All phases are recorded to create a detailed database of technical services provided and to assist in continuing network maintenance.

  • Access to External Support Databases
    As certified support partners of Microsoft and Cisco, Progent has the benefit of the world's most extensive technical databases and resources. Some of the most powerful technical knowledge bases available to Progent's consultants are the industry best practices incorporated into the various Management Packs published by Microsoft and third parties to be used with Microsoft System Center Operations Manager, the proactive network monitoring software used as the foundation of Progent's special IT outsourcing packages. Management Packs consist of custom built processing rules that will react to events, thresholds, and alerts tracked by Microsoft Operations Manager. MPs can also provide valuable suggestions on how to handle specific issues by programmatically extracting appropriate technical notes from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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