Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations
Progent's consulting services for network service firms enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular network support group. This can help you add to your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your company's brand. Progent can also provide your customers rapid emergency recovery from a ransomware attack by delivering the synchronized assistance of a seasoned team of ransomware response professionals who can provide the necessary round-the-clock effort and critical knowledge seldom available from smaller or highly specialized network support firms.
Progent is an IT support firm with over two decades of experience delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to set up and manage. Small or niche IT service organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the range of technical issues your company can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service companies include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows you to become a single source for virtually all technical expertise your clients may require. You can grow your team and core IT skills steadily without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise
Progent's seasoned roster of certified consultants gives you fast access to a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Reseller Support for IT Service Firms To learn more information about Progent's reseller support for network service organizations, call 1-800-993-9400 or visit Contact Progent.