Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms
ProgentProgent's consulting support for IT service organizations allows your company to offer your customers Progent's consulting and Help Desk support with your company's own branding as a seamless supplement to your in-house IT services group. This can ease the way for you to grow your client base, flesh out your service portfolio, satisfy your clients, and improve your profits.

Progent's team of network experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT service practice, and Progent's transparency lets you promote and protect your company's brand. Progent can also provide your clients fast emergency recovery from a ransomware incident by delivering the synchronized assistance of a veteran team of ransomware recovery professionals who can provide the required 24x7 effort and vital skills seldom available from smaller or narrowly specialized network support organizations.

Progent is a network support firm with over two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also difficult to set up and manage. Smaller IT service providers rarely have the necessary resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is offered across the US at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter incident reports through your branded Internet portal, an 800 phone number, or by directing an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service providers allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and strategic in-house competencies steadily without having to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support group, under your management, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are thoroughly described. This enables your IT support organization to shift service responsibilities to in-house consultants once you have enough people and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept more opportunities outside your core areas of expertise and open new geographies without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable resource for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to advanced consulting. Efficient online support saves money and produces fast results.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise
Progent's veteran roster of certified consultants offers a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Program for IT Service Firms
To learn additional information about Progent's consulting program for network service firms, call 1-800-993-9400 or refer to Contact Progent.