Progent's Consulting for
Small and Midsize IT Service Providers
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations
Progent's consulting services for network service firms enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular network support group. This can help you add to your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have acted as transparent extensions to the IT groups of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your company's brand. Progent can also provide your customers rapid emergency recovery from a ransomware attack by delivering the synchronized assistance of a seasoned team of ransomware response professionals who can provide the necessary round-the-clock effort and critical knowledge seldom available from smaller or highly specialized network support firms.
Progent is an IT support firm with over two decades of experience delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to set up and manage. Small or niche IT service organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support volume, the range of technical issues your company can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Normal service times are from 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite support in larger metro areas is offered across the US at additional cost.
- You keep full control of your clients and billing.
- Your customers submit incident reports using your branded web portal, a toll-free phone number, or by sending a request to your assigned email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows you to become a single source for virtually all technical expertise your clients may require. You can grow your team and core IT skills steadily without having to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your internal IT service group, responding to your management, and invoices you rather than your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Extensive Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all services delivered are fully documented. This allows support group to shift account assignments to internal personnel when you have enough people and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently accept more opportunities beyond your main areas of excellence and serve new territories without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service firm by delivering more services to more clients using your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: With a large team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has provided online IT support from Call Center services to advanced consulting. Effective online support saves money and produces fast results.
- Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise
Progent's seasoned roster of certified consultants gives you fast access to a broad array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Azure, AWS, Google Cloud Platform
- Remote Network Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Cybersecurity Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Management
- Fast, Affordable .NET Application Development.
- Windows Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- Smartphone Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Support for IT Service Firms To learn more information about Progent's reseller support for network service organizations, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Microsoft 365 Outlook Computer Network Support Companies
Network Solutions Microsoft 365 Outlook
Progent's certified Microsoft Office and Microsoft 365 experts can assist businesses to integrate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a cohesive productivity solution that offers fast return on investment and enables improved business outcomes. Progent can help you to integrate Office or Microsoft 365 applications with each other and with other core Microsoft technologies including SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or in the cloud. Progent can also assist you to fix compatibility problems with different versions of Microsoft Office desktop and offers customized online instruction to individuals and groups.
Internal Security Inventory Consultants
Information Risk Evaluation Engineer
Progent offers two low-cost service packages designed to enable small companies to receive an independent security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive examination of your network from beyond your firewalled perimeter to determine possible risks in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, a security engineer executes a system scan from an authorized computer inside your company firewall to evaluate vulnerabilities to internal threats. Both security inventory services are set up and run from a secured external site.
Contract Computer Consulting
Microsoft Consulting Open Positions
Progent is seeking to hire fulltime, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco accredited system engineers who have Cisco CCDP or CCIE credentials; security professionals with CISSP or CISA or equivalent security credentials; and advanced system design experts with experience in mobile access, wireless networking, service continuity, disaster recovery, data protection, and virtual servers. Progent also seeks employees to work on our staff of help desk service technicians and remote troubleshooting experts. Also, We are hiring experienced administrators who can perform effectively in Progent's high-growth, virtual office environment.
Top Quality Consulting Hourly Rate Small Business IT Support
Consultant Price Networking Firms
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to permit less critical problems to fester.
Urgent Hyper-V Security Technical Consultant
ProSight Phishing Protection Consultancy
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware.
Horizon3.ai NodeZero Certified PEN Testing Security Audit Services
Cybersecurity Contractors Horizon3.ai NodeZero Certified Cybersecurity Penetration Testing
Progent's certified security experts can perform NodeZero-based threat assessments to make sure your security defense systems and policies are properly set up and effective.
ISA 2004 Configuration
ISA 2004 Firewall On-site Support
Progent's Microsoft-certified ISA Server consultants have broad backgrounds creating Microsoft-based security designs for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of ISA Server 2004 that supports your IT protection needs without limiting your network.
Engineers Solaris
Solaris Engineers
If your office network combines Sun Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your servers into a unified environment that permits all your operating systems to run side by side for easy administration, transparent information exchange, high dependability, superior throughput, and tight security. Progent's Solaris and Windows coexistence support offerings feature network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Contact Center support.
Sun Solaris Remote Consulting Services
Open Now Professional Solaris Online
Progent provides national remote help and troubleshooting services for businesses who operate UNIX or Linux environments or whose information systems include a mix of UNIX and Microsoft Windows technology. Online technical support offers optimum leverage for your information technology budget by protecting user efficiency and shortening the time billed for network analysis and repair. Advanced online access technology and experienced technicians and engineers allow Progent to solve most IT problems without squandering time and expense by going to your site. In most of cases your network issues can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE network experts and CISM and CISSP premier security professionals to help you with the most difficult network problems.
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