Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers
ProgentProgent's consulting support for IT service organizations enables your company to offer your clients Progent's consulting and Help Desk support with your brand as a seamless supplement to your in-house IT support team. These services can help you grow your client base, fill out your service portfolio, create happy customers, and increase your bottom line.

Progent's team of network experts, PC support specialists, IT admins, and data security consultants have acted as transparent expansions to the support groups of some of the country's largest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support practice, and Progent's transparency helps you promote and protect your branding. Progent can also provide your clients rapid urgent response to a ransomware attack by delivering the coordinated services of a seasoned team of ransomware response professionals who can deliver the required round-the-clock support and critical knowledge rarely available from smaller or narrowly specialized network support organizations.

Progent is a network support firm with more than two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT support companies do not have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to keep their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your support workload, the range of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is available across the country at additional cost.
  • You keep full control of your clients and billing.
  • Your clients submit service requests through your own branded web portal, an 800 phone number, or by sending an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for practically all IT expertise your customers may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced service reporting system to make sure all IT services performed are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to in-house consultants when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and safely accept additional opportunities beyond your core fields of excellence and serve additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more solutions to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a large roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Effective remote service saves money and produces fast solutions.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas
Progent's seasoned roster of certified consultants and technical experts can deliver a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Providers
For additional information about Progent's consulting program for IT service organizations, call 1-800-993-9400 or see Contact Progent.