Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms
Progent's consulting services for network service organizations allows you to provide your customers Progent's consulting and Help Desk support with your own branding as a seamless supplement to your in-house network support team. This can help you add to your revenue, expand your service catalog, create happy customers, and improve your bottom line.
Progent's roster of network engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as seamless supplements to the support staffs of some of the country's biggest IT service businesses. Progent's range of expertise enables you to add to the scope of your IT support business, and Progent's transparency lets you promote and protect your branding. Progent can also provide your clients fast urgent recovery from a ransomware incident by offering the synchronized help of a seasoned team of ransomware recovery professionals who can provide the necessary 24x7 support and critical knowledge rarely available from smaller or narrowly specialized network support firms.
Progent is a network support firm with over two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your clients of professional services. Progent invoices you directly and works under your direction to deliver your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also a hassle to configure and maintain. Smaller IT service companies do not have the required resources. Progent's Call Center and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing solution allow you to expand your support workload, the range of technologies your company can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without having to say no to opportunities due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise
Progent's seasoned roster of certified consultants and technical experts can deliver a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
Find Out More Details About Progent's Consulting Support for IT Service Providers For more information about Progent's consulting program for IT service firms, call 1-800-993-9400 or visit Contact Progent.