Additional Topics of Interest

Extended Call Desk Network Engineer
Virtual Support Desk Specialist

Progent offers several essential types of Helpdesk support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your clients convenient access to a reliable technical resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a solid contributor to company performance. Progent's target is to resolve rather than merely report problems.

IT Consulting Active Directory DS
Azure Active Directory with Intune Online Troubleshooting

Progent's consultants can assist you to design and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to unify identity management across onsite and cloud resources.

Excel 2016 Computer Systems Consulting
On Site service Microsoft 365

Progent's certified Microsoft Office and Microsoft 365 experts can assist companies to incorporate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that provides quick return on investment and enables better business results. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also help you to fix compatibility problems between various releases of Office desktop and offers customized online training to individuals and groups.

Small Office Small Office Computer Consulting
24/7 Small Business Contractor

Progent's Microsoft and Cisco certified network consultants offer expert support for a broad range of technologies and can deliver that assistance online nationwide or in person in major cities across the country and anywhere in . Progent offers online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for the toughest network issues, as well as the the assistance of CISSP-qualified security consultants to handle high-level security design and problem solving. Progent has delivered online network support to businesses in all 50 states in the United States.

ProSight DPS ECHO Hybrid Cloud Backup/Recovery Engineers
Offsite BDR Services Online Help

ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data.

macOS Configuration Specialist
Mac Small Business Computer Consulting Firms

Progent offers nationwide online phone support and troubleshooting services for businesses who operate Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's engineers can provide Apple macOS and OS X users a range of services including desktop support, upgrading to the current edition of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Remote technical support offers optimum leverage for your IT budget by extending user productivity and shortening the time billed for network analysis and repair. Sophisticated online access technology and skilled service specialists and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your site. In most of cases your network issues can be remediated by telephone or via a combination of phone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to assist you with the most difficult network issues.

Microsoft 365 hybrid solutions for Exchange Computer Consultants
Microsoft 365 IDFix Network Engineer

Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on time and on budget.

Integration Support Duo Zero Trust Cybersecurity
Remote Support Identity Authentication

Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices.

Microsoft Teams mobility Consulting
Microsoft Teams VoIP Consultancy

Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

Largest Exchange 2013 Voice Mail Consultancy
Exchange 2013 Project Planning Integration

Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact key areas including ease of administration, availability, security, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Microsoft Exchange Server 2013.

Top Nephilim ransomware recovery Consulting
DopplePaymer ransomware recovery Consult

Progent's ransomware experts can help you to evaluate your ransomware vulnerability, remotely monitor and protect your network, help with negotiating a settlement with a hacker, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

Altaro VM Backup Planning Support
Consultant Services Hornetsecurity Altaro VM Backup Integration

Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to design, install, optimize and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.