Progent offers several essential types of Helpdesk support : Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals offers your clients convenient access to a reliable technical resource with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Call Center a positive image as a solid contributor to company performance. Progent's target is to resolve rather than merely report problems.
Progent's consultants can assist you to design and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and Azure AD Connect to unify identity management across onsite and cloud resources.
Progent's certified Microsoft Office and Microsoft 365 experts can assist companies to incorporate Office desktop and Microsoft 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that provides quick return on investment and enables better business results. Progent can assist you to integrate Office or Microsoft 365 apps with each other and with other core Microsoft platforms including SharePoint Server, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also help you to fix compatibility problems between various releases of Office desktop and offers customized online training to individuals and groups.
Progent's Microsoft and Cisco certified network consultants offer expert support for a broad range of technologies and can deliver that assistance online nationwide or in person in major cities across the country and anywhere in . Progent offers online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Windows and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for the toughest network issues, as well as the the assistance of CISSP-qualified security consultants to handle high-level security design and problem solving. Progent has delivered online network support to businesses in all 50 states in the United States.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data.
Progent offers nationwide online phone support and troubleshooting services for businesses who operate Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's engineers can provide Apple macOS and OS X users a range of services including desktop support, upgrading to the current edition of macOS from other earlier editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or moving to Apple's iCloud. Remote technical support offers optimum leverage for your IT budget by extending user productivity and shortening the time billed for network analysis and repair. Sophisticated online access technology and skilled service specialists and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your site. In most of cases your network issues can be remediated by telephone or via a combination of phone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security professionals to assist you with the most difficult network issues.
Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some Exchange mailboxes hosted on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on time and on budget.
Progent's Duo service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices.
Progent can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact key areas including ease of administration, availability, security, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers affordable online consulting and management services for Microsoft Exchange Server 2013.
Progent's ransomware experts can help you to evaluate your ransomware vulnerability, remotely monitor and protect your network, help with negotiating a settlement with a hacker, and restore a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to design, install, optimize and debug a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.
Microsoft Communications Server delivers IM and Real Presence as part of a scalable, world-class solution featuring enhanced security, seamless integration with popular Microsoft software, an expandable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and elevated operational efficiencies, increased individual productivity, and better IP security with this simple-to-administer, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server call for careful planning and consideration prior to installation. Progent's Microsoft-authorized consultants can provide the expertise needed to deliver all the benefits of Office Communications Server throughout your entire organization.
Stealth penetration checking is a key component of any overall IT system security strategy. Progent's security experts can perform extensive intrusion tests without the awareness of your company's internal network support resources. Stealth penetration testing uncovers whether existing security monitoring tools such as intrusion detection alerts and event log analysis are correctly configured and actively observed. Progent can implement ongoing automatic penetration testing to define your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, missing patches, and ill-advised product defaults can be chained together by hackers into the multi-vector attacks typical of modern variants of ransomware.
Fortinet next-generation firewalls (NGFWs) are leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet security appliances to safeguard all your IT resources at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Progent can provide cost-effective remote access to an Oracle-certified MySQL RDBMS administrator or software programmer and can assist organizations of all sizes to configure and maintain MySQL in a dependable IT environment that offers advanced performance, expandability, and security. Progent also has experience helping businesses port databases from Oracle to MySQL.
Progent can provide the support of certified consultants as well as seasoned database application programmers, database administrators, project managers, network infrastructure engineers, business continuity specialists, and security consultants to help your business to assess the potential advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your site or at Progent's test lab, design and carry out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and configure an efficient and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012.
Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's complete line of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently following best practices.
Progent's certified TMG 2010 and ISA Server 2006 experts can help you to design, install, and manage an implementation of TMG 2010 or ISA Server 2006 on your network that provides the firewall protection, performance and manageability that your company requires.
Global Information Assurance Certification was established in 1999 to validate the skill of computer security experts. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer help with all of the security services addressed within GIAC accreditation such as auditing network vulnerability, event management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Microsoft Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, works with the most popular handheld devices, allows one-time login with Microsoft Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, expands the Web Client, and adds over 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the many IT and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful platform.
The Progent Test and Training Lab located at the QTS Internet Data Center can be used for piloting mission-critical applications, developing efficient migration procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers who lack sufficient internal resources to configure effective pilot systems, the lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.
Progent's Microsoft certified experts provide a variety of support services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP solution based, like all Microsoft financial tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to deploy and configure, and with its segmented design you can license only the capability you currently require, with the option to add users and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains support engineers can help you deploy, customize and administer the current release of Dynamics GP or upgrade smoothly from an earlier release.
Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a broad range of affordable remote consulting services to assist your organization to manage and troubleshoot your existing Microsoft Word environment or help you to move to a newer release of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and resolving compatibility issues between various versions of Word, integrating Word with different Office apps such as Office Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and remote training classes customized for individuals or groups.
Progent offers the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management (ERM) solution based on best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Progent's Citrix-certified consultants can help you to plan, deploy, manage, and support a virtualized application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist your organization to administer and support an off-site datacenter that offers high uptime, enhanced protection, and fast disaster recovery.
Progent can help your business in all facets of your upgrade to Microsoft Exchange 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
Expertise for IT Service Providers Remote Consulting
Progent provides nationwide online phone support and consulting services for companies who run UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online technical support offers maximum return for your information technology dollar by preserving user efficiency and shortening the time charged for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to solve most IT problems without squandering time and expense by going to your site. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of phone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISA certified security professionals to help with the toughest system issues.
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management staff, develop a corporate-wide security strategy, automate network administration, assist with application development, and generate and validate a DR/BC plan.
Cisco's Small Business 100, 300 and 500 family of access points are Linux-based devices engineered as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or onsite configuration and debugging support to help you to plan, implement, update, tune, administer and debug Cisco Small Business wireless access point deployments of any scale or topology.
IT Services for Network Service Firms Integration Services
Progent's National Support Center provides nationwide remote help for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support professionals provide phone help and online secure network connection to isolate and repair network problems quickly and affordably. The scope of IT expertise available from Progent's staff of country-wide support professionals allows Progent to escalate even the toughest network issues to qualified specialists as required.
ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
The Certified Information Systems Auditor accreditation is a recognized qualification that represents expertise in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an extensive examination administered by the ISACA professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional trained to help businesses in the fields of IS audit services, IT enforcement, network assets and infrastructure lifecycle, IT service delivery, safeguarding of information resources, and business continuity planning.
Progent's ransomware experts can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, help with negotiating a settlement with a hacker, and restore a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Progent's ransomware experts can help you to assess your ransomware vulnerability, monitor and protect your network, assist with settlement negotiations with a threat actor, and rebuild an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Progent's Microsoft-certified consultants can provide affordable remote and on-premises support to implement your migration to Exchange Server 2010, generate thorough documentation of your upgraded messaging environment, educate your IT staff and users to get them ramped up rapidly on Microsoft Exchange Server 2010, and offer continuing management services and technical support. Progent's consultants can also help you migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of any size to build a manageable and protected communications environment that supports a BYOD computing model with instant messaging (IM), real-time presence, web conferencing with application sharing, as well as IP and PSTN calling across a broad assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (via Lync Online) or mixed model appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and end users. Progent has expertise in critical components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.
VMware's NSX network virtualization platform allows you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.
Progent's Wireless Consulting Services offer a fast, affordable way for companies of any size to configure, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for information systems with many locations, remote users, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size business plan and implement a configuration of ISA Server 2004 that meets your IT security requirements without restricting your productivity.
Progent's expert solution designers and software developers can assist your company to build customizations to Microsoft GP that address the special requirement of your organization while retaining the benefits of Windows integration. Progent can also provide expertise with a variety of development tools that can be used to create user-interface and data integrations with Microsoft GP. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Progent's Microsoft-certified engineers can provide in-depth expertise in deploying, operating and debugging any edition of Microsoft Project Server and can deliver a wide range of affordable remote support services following proven best practices to assist organizations of any size to get all the benefits of this leading project management solution. Support services available from Progent include solution design, software configuration and migration, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized webinar training classes.
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can also help you assess if you should adopt the latest firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company design and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.
Progent can provide the expertise of Microsoft-certified engineers and experienced software programmers, database administrators, project management experts, network infrastructure architects, business continuity planning specialists, and security consultants to help your business to evaluate the likely advantages of SQL Server 2012 for your business, set up pilot environments at your site or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS solutions, and define a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Progent can assist your organization to maintain Microsoft System Center 2007 Configuration Manager to streamline operations, enhance compliance, and increase worker output by ensuring that critical applications are always up to date, tracking product licenses, and monitoring resource usage patterns to help you make smart buying decisions. Once your organization is set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and carry out a smooth move to SCCM 2012.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in a variety of product bundles targeted at markets ranging from individuals and home offices to global enterprises. Progent offers quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Google Android technology. Progent can help your business to understand the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and manage hybrid solutions that transparently combine local and cloud-based resources.
Progent's experts offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help businesses to upgrade to macOS from Mac OS X or earlier editions of Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad management, or moving to iCloud. For business networks built exclusively on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the difficulty of designing, configuring and maintaining a network environment that is available, safe, fast and able to achieve your company's objectives.
Progent is organized deliver in-depth remote consulting for all major technical areas common to today's small business IT systems and offers a variety of vital, as-needed services including a temporary Chief Information Officer to offer advanced IT design and negotiating capability, a Technical Response Center for help desk support, proactive remote monitoring, spam/virus protection as a managed service, best-practices project management help for major initiatives like site relocations orOS migrations, connectivity consultants for designing high-performance and robust network infrastructure, certified security specialists to verify data protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software programmers to write, enhance, or repair mission-critical applications.
Progent's Cisco CCIE network infrastructure experts can assist your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software expertise.
Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help promote selling success and deliver consistent, effective customer service. Progent can configure the most sensible network infrastructure, including mobile wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can show you how to integrate Microsoft CRM with your sales or customer service data.
Configuration Manager automates application and device deployment at scale, centralizes compliance settings management, keeps track of network assets, guards against corporate data leakage, performs network health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing multi-OS networks running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can help businesses of any size with any facet of designing, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.
Server growth wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual architecture promises lower TCO of servers and faster ROI, more leveraged utilization of physical computers, simplified operations, increased system availability, and easier management. Typical uses for virtual servers are hardware consolidation, economical hosts for mission-critical legacy applications based on obsolete operating systems, and inexpensive quarantine of program development or evaluation systems from production systems.
Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing Wi-Fi throughput by limiting the impact of RF congestion, improving Wi-Fi uptime with rapid failover, and hardening data security by detecting cyber threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.
Consulting Support for Network Service Firms Integration Services
Progent's experts can provide Apple macOS and Mac OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of Apple OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and Apple iPad management, or migrating to Apple's iCloud. For business networks based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is reliable, safe, fast and aligned with your organization's business goals.
Progent's Standard Help Desk Services offer a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent can provide small companies with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate sensible technology to enhance business processes so they align more closely with your business objectives. Your business can create and implement a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer.