Progent's Consulting Support for
IT Service Firms
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations
Progent's consulting support for IT service firms allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent supplement to your in-house network support group. This can help you grow your client base, close gaps in your service offerings, satisfy your clients, and improve your bottom line.
Progent's nationwide team of network engineers, desktop integration and troubleshooting technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support groups of some of the country's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency helps you elevate and protect your company's brand. Progent can also provide your clients fast emergency recovery from a ransomware incident by delivering the synchronized help of a seasoned team of ransomware response experts who can deliver the necessary 24x7 support and vital knowledge seldom available from smaller or highly specialized network support firms.
Progent is a network support company with over two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms a practical way to retain their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's remote desktop support group provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
- Normal service times are 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional onsite service in larger metros is available throughout the US at additional cost.
- You keep complete control of your customers and invoicing.
- Your customers enter service requests through your own branded Internet portal, an 800 phone number, or by sending an email to your dedicated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and core IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, under your management, and bills you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Documentation: Progent utilizes an advanced documentation platform to ensure that all services performed are fully documented. This makes it easy for you to shift account responsibilities to internal consultants when you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently take on more opportunities beyond your main fields of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more clients using your own brand.
- Flesh Out Your Services Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can act as a reliable resource for growing your IT service operations.
- Fast Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
- Remote Support Experts: For 20 years, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Efficient online service cuts costs and produces quick solutions.
- Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants and technical experts offers a broad range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Experts
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for Network Service Providers For additional details about Progent's consulting support for network service organizations, call 1-800-993-9400 or visit Contact Progent.
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Check Point 3000 Firewalls Compliance Audit
Check Point UTM-1 Edge Security Tech Services
Progent's Check Point Software firewall experts can help you design, integrate, and administer firewall solutions built around Check Point NGFW firewalls and Check Point's cloud-based SandBlast security services. Progent can also help you support legacy Check Point firewalls or migrate efficiently to Check Point's modern firewalls.
Specialists OS X Online
macOS Consulting Organization
Progent provides national online help and consulting services for companies who operate Apple Mac OS X networks or whose IT systems feature a combination of Apple macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X clients a variety of services such as desktop assistance, upgrading to the most recent version of Mac OS X from legacy editions of Mac, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad integration and management, or moving to iCloud. Online network consulting provides optimum leverage for your information technology dollar by protecting client efficiency and limiting the hours billed for computer repair services. Advanced remote access technology and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and money by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of telephone help and online network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to help with the most challenging network issues.
Immediate Teleworker Solutions Consultant Services
Call Desk for Remote Workers Consultant
Progent has 20 years of background helping small and medium-size companies to plan, install, optimize, administer, and troubleshoot information networks that support telecommuters.
Consultancy Avaddon ransomware recovery
Snatch ransomware recovery Consultants
Progent's experienced ransomware recovery experts can assist your business to rebuild an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Virtual Server Hyper-V Remote Support
Hyper-V 3.0 Server Online Consulting
Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas including secure multitenancy, agile infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consultants can help your business to take advantage of Hyper-V to install and maintain virtual servers to reduce network expenses and improve availability.
Mid-size Company Server Troubleshoot Expert
Mid-sized Office Consulting Company
Progent provides IT support for medium size businesses who have 100 to 250 system users. The medium size company or work group has traditionally been an overlooked segment of the market for IT support services. The overhead and support access models of large outside support organizations make them too costly for the typical small company or small medium business (SMB), which usually relies on a modest information technology budget with which to support an IT network whose advanced technology and capability are often similar to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the IT support expenses of a small-medium business while offering the small organization with enterprise-level service from certified, IT consultants with background in a wide range of midsized business technologies. If your mid-sized company or small business is looking for the quality of network help appropriate for a medium size organization without paying enterprise costs, contact Progent.
Top ProSight Email Encryption Professional
Immediate Specialists Email Predictive Sender Profiling
Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
