Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations
Progent's consulting support for IT service firms allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent supplement to your in-house network support group. This can help you grow your client base, close gaps in your service offerings, satisfy your clients, and improve your bottom line.
Progent's nationwide team of network engineers, desktop integration and troubleshooting technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support groups of some of the country's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency helps you elevate and protect your company's brand. Progent can also provide your clients fast emergency recovery from a ransomware incident by delivering the synchronized help of a seasoned team of ransomware response experts who can deliver the necessary 24x7 support and vital knowledge seldom available from smaller or highly specialized network support firms.
Progent is a network support company with over two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer services firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms a practical way to retain their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and core IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants and technical experts offers a broad range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:
Find Out More Details About Progent's Consulting Program for Network Service Providers For additional details about Progent's consulting support for network service organizations, call 1-800-993-9400 or visit Contact Progent.