Progent's Support for
IT Service Firms
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms
Progent's consulting support for network service firms enables you to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your in-house IT services team. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and improve your bottom line.
Progent's nationwide roster of network experts, desktop support technicians, network administrators, and data security professionals have acted as transparent adjuncts to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency helps you strengthen and protect your branding.
Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent computer services company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to set up and manage. Smaller IT support firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your support volume, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard support times are 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional onsite support in larger metro areas is available across the US at extra cost.
- You retain full control of your clients and billing.
- Your clients submit service requests via your own branded web portal, a toll-free phone number, or by sending a request to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your internal support group, under your coordination, and bills you instead of your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent uses an advanced reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for you to shift account responsibilities to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and safely take on additional jobs beyond your main areas of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
- Fast Problem Escalation: With a large team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
- Online Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants and technical experts can provide a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Dynamics GP Customization
- Azure, AWS, Google Cloud
- Remote Network Troubleshooting
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Support for Network Service Firms For additional details about Progent's reseller support for network service organizations, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
System Center 2016 Business Continuity Consultant
On-site Technical Support System Center 2016 Service Manager
System Center 2016 delivers important enhancements for managing hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
Open Now CCIE Expert Certified Flex Series Wireless Controller Technology Consulting
Support Services wireless LAN controller
Cisco's Catalyst line of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, tuning Wi-Fi performance by limiting the effect of RF congestion, improving wireless availability with rapid auto-failover, and strengthening security by identifying threats and filtering traffic content according to user class and location. Progent can assist you to configure Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or implement a smooth upgrade to Cisco's latest wireless controller solutions.
Progent Management Team Implementation Support
Progent Management Computer Support Firms
Progent's management team consists of industry professionals with decades of experience providing network consulting, technical support, and strategic IT planning to organizations ranging in size from small offices to global enterprises. Great service requires great people, and Progent is proud to have assembled a management team able to provide customers with the best service value in the industry.
Deploying Phase: Implementation Server Consulting
Developing Phase: Pilots IT Manager
In conducting consulting tasks for corporate clients, Progent follows a structured methodology based on defined milestones so as to meet financial, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and expert implementation. All facets are documented to make available a detailed summary of IT services delivered and to assist in downstream network maintenance.
iPad Connectivity Professional
Best iPad Architecture Computer Consulting
Progent's Mac support consultants can help you with a broad range of network foundation areas including network architecture, off-site and mobile connectivity, internetwork communication, protection, and new technologies such as VoIP and fast wireless networking. For company networks based solely on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, configuring, and maintaining a system infrastructure that is robust, secure, efficient and supportive of your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Solaris Support Outsourcing
UNIX Specialists
Progent's Solaris platform consulting experts offer small and mid-size businesses and developers help with administering and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad array of expertise offers you an easy one-stop source to help you build and manage a secure and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Windows 11 and TCP Network Consultant
Windows 11 Pilot Testing Network Consulting
Progent's Microsoft-certified Windows 11 experts can provide an array of services to support Windows 11 such as Microsoft 365 integration, mobile management, telecommuter access, data and identity security, centralized provisioning, and Help Desk Call Center support.
Debian Linux Online Help
Red Hat Linux Remote Support Services
Progent's Linux support services offer small companies and software developers assistance with managing and supporting Linux computers that operate with Microsoft-based technology. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of experience offers you an easy one-stop consulting firm to help you build and manage a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
NetApp Clustered Data ONTAP Engineers
NetApp SnapMirror Technology Professional
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or on-premises support for NetApp's entire family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN storage technology supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently based on best practices.
Consult Slackware Linux
Technology Professional Mandrake Linux
If you are producing Linux-based applications in an environment that has MS Windows-based processors, PCs, and office productivity products, Progent can provide full-service information technology outsourcing that frees you to concentrate on your field of strategic know-how without the continual distraction of managing your business network. By using smart server monitoring and by providing remote and in-person assistance as your business needs it, Progent represents an economical way for supporting an IT network that provides excellent availability, security, and efficiency. Progent's Linux developer support services feature comprehensive information technology outsourcing, virtual infrastructure, online and on-site support and repair, proactive network monitoring services, and Helpdesk support.
24/7 Troubleshooting IP PBX
24x7 Cisco Unified SIP Proxy Remote Troubleshooting
Progent's Cisco CCIE-certified SIP infrastructure consultants can help your business to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable online or onsite support to help companies to move smoothly to a modern communications environment that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.
24-Hour CIO Specialists
CIO Technical Support Services
Progent can provide small businesses with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate technology to enhance business processes so they match better with your corporate objectives. Your business can develop and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer.
Technology Consulting 24x7 Call Center
Microsoft Help Desk Online Help
The Helpdesk support model used by Progent's Technical Response Center offers small businesses an effective alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by numerous engineering teams, optional 24x7 availability of emergency assistance, escalation capability to top-level experts for solving even the most complex issues, service consistency and reliability, prompt follow-up overseen by veteran support administrators, a choice of easy-to-use techniques for requesting support jobs, and excellent process visibility made possible by ticket tracking and available through a web-based portal.
Online Support Services Teleworker Solutions
Telecommuting Online Technical Support
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Microsoft SharePoint Excel Services Online Support
24/7/365 Remote Troubleshooting SharePoint Designer 2010
Progent's Microsoft-certified engineers can provide affordable online technical support and development services to assist you to design, deploy, administer, and troubleshoot SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search, workflows, and other tools to promote and improve information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's popular office productivity programs including Office Excel, Word, Outlook, and Project. Progent can help you to migrate from previous versions of SharePoint or move a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
On-site Technical Support Microsoft 365 AD Connect
Microsoft Certified Partner Outlook autodiscover Specialist
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have some Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and on budget.
24/7 Consultants SMS Server Upgrade
Information Technology Consulting SMS Server Upgrade
Progent's Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical software rapidly and reliably to specified users, reduce product expense and adhere to licensing agreements by understanding patterns of usage, improve Windows protection by improving your knowledge of weak points and by installing targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and asset tracking management including program and appliance inventory.
Specialists domain management
Consultant ProSight IT asset documentation management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of the time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.
