Progent's Consulting Support for
IT Service Organizations
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms
Progent’s consulting services for IT service organizations enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. These services can help you grow your client base, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's team of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have worked as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent’s close integration with your support team helps you promote and protect your branding.
Progent is an IT consulting company with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT service organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service firms include:
- Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
- Standard service hours are 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is offered throughout the country at additional cost.
- You have full control of your clients and invoicing.
- Your clients submit requests using your custom branded web portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down new business due to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal IT service group, under your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Extensive Reporting: Progent utilizes an advanced service documentation system to ensure that all IT services performed are thoroughly documented. This allows your IT support organization to transfer account responsibilities to in-house personnel when you have enough people and appropriate technical skills.
- Safely Grow Your IT Support Business: You can quickly and safely accept more opportunities beyond your main fields of excellence and serve new territories without the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more services to more customers under your own brand.
- Add to Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
- Fast Escalation: With a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Effective online support cuts costs while delivering fast solutions.
- Advanced Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise
Progent's seasoned roster of certified consultants can provide a wide range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Integration
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Program for IT Service Organizations For additional information about Progent's consulting support for IT service firms, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Proxy Server Setup and Support
Microsoft Firewall Technology Consulting Services
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with multiple sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall experts are available to help your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your network security requirements without overly restricting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Part-Time CIO Online Support Services
CIO On-site Technical Support
Progent can provide small businesses with an IT management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate technology to enhance business operations so they align better with your corporate objectives. Your business can develop and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive.
Lync Server 2013 Front End Server Consultant
Lync Server 2013 Front End Pool Pairing Consultants
Progent's consultants can assist you to assess the benefits of Microsoft Lync Server 2010 for your environment and can help you to plan and execute a deployment of Lync Server that centralizes the control of Instant Messaging and Presence and increases the productivity of your in-house staff, telecommuters, and smartphone users. Progent's consultant's can also assist you to perform an efficient upgrade to Microsoft Lync Server from Office Communications Server or from Microsoft Live Communications Server, integrate Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server to enhance the team-computing functions of MS Office programs, and provide training and ongoing support for Microsoft Lync Server 2010 and other Microsoft products.
Dynamics GP Consultant
Computer Consulting Microsoft Dynamics GP ERP
Dynamics GP can help you grow and manage your business better by delivering easy access to decision-driving data and a rapid return on investment. Dynamics GP/Great Plains offers major business benefits including its ability to expand the presence of your company, manage your financials, automate financial processes, standardize processes throughout your company, refine inventory control, increase order accuracy, grow revenue and shorten turnaround time, and increase cash flow. Progent can help you configure and manage a robust, secure server and communications infrastructure to support Great Plains, and can provide expert Dynamics GP consultants to make sure you derive all the benefits of your Dynamics GP business management system.
Infor SyteLine CloudSuite Web Site Integration Consultancy
Infor SyteLine CloudSuite Amazon AWS Integration Consult
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over 25 years of background assisting manufacturing and service companies to manage supply chains and streamline critical business processes in order to bring products to market quickly and meet customer schedules dependably. Progent can provide the skills of an ERP specialist with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises consulting that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Office 365 integration, disaster recovery planning, and DBA services.
Benefits for Home Based Network Engineering Part-Time Job
Home Based Microsoft Consultants Telecommuting Job
Our compensation structure is based on revenue sharing, so similar to being a freelance consultant, your income is directly driven by your work effort. Some Progent consultants focus on quality of life and elect to work at an easy pace, using our self-determined schedule to follow personal enthusiasms like mountain biking, car racing, skiing, surfing, vacations, or sharing free time with relatives and acquaintances. Others use the chance to make major bucks via hard work and long days. Progent fully encourages both sides of the spectrum plus any point in the middle.
Small Business WAP121 Remote Technical Support
Network Consultants Small Business 100 Access Point
Progent's Cisco-certified wireless integration consultants can assist you to configure, administer, and troubleshoot Cisco Small Business Wi-Fi Access Points.
Information Technology Consulting ISA 2004 Server
Top ISA 2000 Server Consultant Services
Progent's certified ISA Server consulting experts have extensive backgrounds developing Microsoft ISA Server-based security installations for information systems with many sites, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that meets your network security needs without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Android and Barracuda integration Integration
Consultants Android security
Progent's veteran group of IT consultants and subject matter specialists have extensive background providing online and on-premises assistance for businesses of any size who need to incorporate Android phones and tablets into their IT systems so that mobile clients can be productive from anywhere. Progent offers the range of know-how to resolve technical problems that involve multiple manufacturers and that represent a combination of legacy and up-to-date information technology. Progent provides affordable remote expertise to assist you with any stage of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to handle particularly challenging technical problems, or Progent can provide comprehensive project management support to help you complete major network initiatives on schedule and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or individual training sessions to show you how to manage and use Android phones to maximize their business value.
Consulting Hermes ransomware protection and recovery
ransomware vulnerability report Consultancy
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block ransomware or recover quickly after a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that minimizes your vulnerability to a ransomware attack and aligns with your company's requirements.
CentOS Linux Remote Troubleshooting
Colbolt Linux IT Consultants
Progent's Linux support services provide small businesses and developers help with administering and supporting Linux computers that coexist with Microsoft-powered networks. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of experience offers you a convenient single source to help you create and maintain a protected and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
