Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms
ProgentProgent's consulting support for network service firms enables you to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your in-house IT services team. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and improve your bottom line.

Progent's nationwide roster of network experts, desktop support technicians, network administrators, and data security professionals have acted as transparent adjuncts to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent computer services company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to set up and manage. Smaller IT support firms rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your support volume, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit service requests via your own branded web portal, a toll-free phone number, or by sending a request to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, under your coordination, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an advanced reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for you to shift account responsibilities to in-house consultants once you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely take on additional jobs beyond your main areas of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a large team of top-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
  • Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise
Progent's nationwide roster of certified consultants and technical experts can provide a wide range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for Network Service Firms
For additional details about Progent's reseller support for network service organizations, call 1-800-993-9400 or refer to Contact Progent.