Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms
ProgentProgentís consulting services for IT service organizations enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your regular IT support team. These services can help you grow your client base, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have worked as transparent expansions to the IT staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is an IT consulting company with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent invoices you directly and works under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT service organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support workload, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests using your custom branded web portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down new business due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal IT service group, under your direction, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Reporting: Progent utilizes an advanced service documentation system to ensure that all IT services performed are thoroughly documented. This allows your IT support organization to transfer account responsibilities to in-house personnel when you have enough people and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept more opportunities beyond your main fields of excellence and serve new territories without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by delivering more services to more customers under your own brand.
  • Add to Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: With a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Effective online support cuts costs while delivering fast solutions.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise
Progent's seasoned roster of certified consultants can provide a wide range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations
For additional information about Progent's consulting support for IT service firms, call 1-800-993-9400 or see Contact Progent.