Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers
Progent's consulting support for IT service firms allows you to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your regular IT support team. This can help you add to your revenue, expand your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure engineers, desktop support specialists, IT admins, and cybersecurity professionals have worked as seamless supplements to the IT staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding. Progent can also provide your clients fast emergency recovery from a ransomware incident by delivering the coordinated assistance of a seasoned team of ransomware recovery experts who can provide the required round-the-clock effort and critical knowledge seldom available from smaller or narrowly specialized network support organizations.
Progent is an IT support company with more than two decades of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your direction to provide your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But modern ticketing systems are not only costly to license and staff, but difficult to configure and maintain. Small or niche IT support organizations do not have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations an affordable way to retain their own branding while providing their customers responsive desktop support services built around an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to increase your physical and virtual support workload, the range of technical issues your business can handle, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service companies include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and core IT skills at your own pace without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas
Progent's seasoned roster of certified consultants can deliver a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service firms include:
Find Out More About Progent's Reseller Program for IT Service Providers For additional details about Progent's consulting support for network service organizations, call 1-800-993-9400 or visit Contact Progent.