Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms
ProgentProgent's consulting services for network service organizations enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent supplement to your in-house network support group. These services can put you on the fast track to grow your client base, flesh out your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as seamless extensions to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your branding. Progent can also provide your clients fast urgent response to a ransomware incident by delivering the synchronized services of a veteran team of ransomware recovery experts who can deliver the necessary round-the-clock effort and critical skills seldom available from smaller or highly specialized network support organizations.

Progent is an IT support firm with over 20 years of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of professional services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and maintain. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms an economical way to keep their company branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing program allow you to increase your support volume, the diversity of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients submit requests by means of your own branded Internet portal, a toll-free number, or by sending a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service group, under your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services delivered are fully documented. This allows your IT support organization to shift service responsibilities to in-house personnel once you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on more opportunities outside your main fields of excellence and open new territories without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Online Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center services to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise
Progent's veteran team of certified consultants can deliver a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Firms
To learn more information about Progent's consulting support for network service firms, call 1-800-993-9400 or refer to Contact Progent.