Progent's Consulting, Help Desk, and Ticketing for IT Service Providers
Progent’s consulting services for network service organizations enables your company to offer your clients Progent's consulting and Help Desk support with your own branding as a transparent extension of your in-house IT services group. These services can help you add to your client base, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent’s nationwide team of network experts, PC support technicians, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the IT staffs of some of the world’s largest IT service firms. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and protect your company's brand.
Progent is an IT consulting company with two decades of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to set up and maintain. Smaller IT service companies seldom have the required resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service companies include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to become a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies steadily without having to turn down opportunities owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas
Progent's veteran roster of certified consultants and technical experts can provide a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Find Out More Details About Progent's Consulting Program for IT Service Organizations For more details about Progent's consulting support for IT service firms, call 1-800-993-9400 or refer to Contact Progent.