Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations
Progent’s consulting support for network service firms enables you to provide your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your customers, and improve your bottom line.
Progent’s nationwide team of network experts, desktop support technicians, IT administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the world’s biggest IT support businesses. Progent’s range of expertise enables you to add to the scope of your IT support practice, and Progent’s transparency lets you promote and protect your branding.
Progent is an IT consulting company with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an effective service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to configure and maintain. Smaller IT service firms seldom have the required resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to retain their company branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to expand your support workload, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support firms include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single source for practically all IT expertise your clients may require. You can build your team and strategic IT skills steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise
Progent's veteran team of certified consultants and technical experts can deliver a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Learn More Details About Progent's Reseller Program for Network Service Organizations For more information about Progent's consulting support for network service organizations, call 1-800-993-9400 or refer to Contact Progent.