Progent's Consulting Support for
IT Service Providers
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms
Progent’s consulting services for IT service organizations enables your company to provide your clients Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your regular network support team. This can help you grow your client base, flesh out your service catalog, create happy clients, and improve your bottom line.
Progent’s nationwide team of network experts, desktop support specialists, IT admins, and data security professionals have worked as transparent adjuncts to the support staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT support company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and performs under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also difficult to configure and manage. Small or niche IT support firms do not have the required resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their own branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Normal service times are from 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional onsite support in larger metros is offered across the US at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients enter incident reports by means of your branded web portal, a toll-free phone number, or by sending an email to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, under your management, and invoices your firm rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent utilizes an advanced service documentation platform to make sure all services delivered are fully described. This enables support group to transfer account responsibilities to internal personnel when you have sufficient people and relevant technical skills.
- Safely Expand Your Service Practice: You can quickly and safely accept more jobs beyond your core areas of expertise and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive network support provider by delivering more services to more clients under your own company name.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a wide array of technologies and can act as a reliable resource for expanding your IT service business.
- Rapid Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
- Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
- Online Technical Support Experts: For 20 years, Progent has provided online network support from Call Center services to advanced consulting. Efficient remote service saves money and produces fast results.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise
Progent's veteran roster of certified engineers can deliver a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Support
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Management
- Apple iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for IT Service Firms To learn more information about Progent's reseller program for IT service organizations, call 1-800-993-9400 or see Contact Progent.
An index of content::
Wireless Bridge Onsite Technical Support
Office Wireless Support and Help
Progent’s wireless professionals can help small organizations design, select, pilot, install and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of security that equals or excels wired interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless connectivity solutions that fit best with your company requirements.
On-site Technical Support Azure Active Directory with Intune
Windows Active Directory IT Consulting
Progent’s consultants can assist you to design and implement a smooth move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD Domain Services and AD Connect to unify identity and access services across on-premises and cloud resources.
Microsoft ISA 2004 Server Support and Integration
24-7 Microsoft Firewall Technology Consulting
Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with many sites, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can help your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your network protection needs without adversely limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later versions of Internet Security and Acceleration Server.
Solaris Network Consultant
Sun Solaris Cybersecurity Group
If your business operates a Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-certified security specialists can help your whole enterprise in a wide range of security topics such as security management procedures, security architecture and strategies, connection control systems and methodology, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the fundamental competencies and international standards of performance that network security managers are required to master. These accreditations give IT management the confidence that consultants who have earned their CISM or ISSAP qualification have the background and theory to offer world-class security support and engineering services.
Support and Setup Windows Server 2012R2 Clustering
24x7x365 Windows Server 2012R2 Cloud Specialists
Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security plan, streamline IT administration, assist with application development, and build and validate a DR/BC plan.
Technical Consultant Aironet 802.11ac AP Migration
Technical Support Services Aironet 1500 Access Point
Progent's Cisco certified wireless networking consultants offer affordable online and on-premises help for both end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can help your business to design and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
Les Kent has a 35-year history of effective network integration, corporate management, marketing, and operations. He has demonstrated a talent for developing sophisticated IT solutions during his time as as a network architect, programmer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global corporations.
SQL Server Business Intelligence Integration Support
Computer Engineer Microsoft SQL Server 2016
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the speedy development of advanced business applications that offer your company a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Urgent SCCMM 2016 Remote Technical Support
Microsoft Certified Partner System Center 2016 and Exchange Integration Engineer
Progent has over 10 years of experience integrating, and supporting the key components that make up Microsoft System Center and can help your organization to design, install, support, and fix your System Center ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent can assist your organization to migrate to the current version of Microsoft System Center from an earlier release or from a third-party datacenter management platform to deliver the benefits of best-in-class provisioning, centralized management, security, plus infrastructure and critical application performance monitoring.
Microsoft Exchange 2016 Migration Remote Technical Support
Microsoft Exchange 2016 Upgrade Online Consulting
Progent can help you in all facets of your migration to Microsoft Exchange 2016 including planning HA infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining mass storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
F5 Networks 3-DNS Outsourcing
Network Consultant Fault-tolerant Load Balancing
Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced applications, network backbone routing, and content delivery technology including Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Dynamics AX Help and Support
Microsoft Dynamics RMS Setup and Support
Progent can provide you with application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system applications to match your particular business requirements. Progent’s Microsoft support experts provide experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting support for safe, corporate-wide information sharing plus integration with Customer Relationship Management packages.
Engineers Lync Server 2013 IM
Lync Server 2013 conference bridges Specialists
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling enabled for a broad assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and network integrators can assist your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or mixed model suitable for your present and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Reports Dynamics GP App Development
Professional Dynamics GP BizTalk Adapter
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom mission-critical applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you create reports that let you track your business more thoroughly, turning raw data into useful understanding of your business.
