Additional Topics of Interest

Immediate NinjaOne Desktop Monitoring Specialist
ProSight NinjaOne Patch Management Automation Specialists

ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital devices.

Top Cisco EWC for Catalyst 9100 AP Information Technology Consulting
Top Catalyst 9136AX Access Point Computer Consulting

Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide economical online and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

Microsoft Experts Support Services SCCM 2007 Device Management
SCCM 2007 Software Inventory Engineer

Progent can assist your organization to support System Center 2007 Configuration Manager to simplify operations, enhance security, and boost productivity by making sure that operating systems and applications are always up to date, managing licensing, and monitoring usage patterns so you can make informed buying decisions. Once you are set to upgrade your SCCM 2007 configuration management solution, Progent can assist you to plan and implement a smooth move to System Center 2012 Configuration Manager.

Exchange 2016 Integration Remote Technical Support
Remote Exchange Server 2016 Specialists

Progent can help you in any and all phases of your upgrade to Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.

Helpdesk Management Services On-site Support
Helpdesk Services Integration Services

Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

ProSight Reporting Infrastructure Monitoring Computer Engineer
ProSight Reporting Network Infrastructure Monitoring Professionals

ProSight Reporting is a growing line of in-depth reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Exchange 2019 Planning Remote Technical Support
Exchange 2019 Cloud Voicemail Online Consulting

Progent can help your organization in any phase of your migration to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning HA system topology for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook clients.

Microsoft Certified Expert Consulting Lync Server 2013 Persistent Chat
Consultant Microsoft Lync Presence

Microsoft Lync 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and protected communications environment that permits a BYOD computing model with instant messaging, real-time presence, web meetings with application sharing and whiteboard, and both IP and PSTN telephony enabled for a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your IT staff and end users. Progent has expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with popular Office and Microsoft 365 applications such as Outlook and PowerPoint.

After Hours Windows Server 2022 PowerShell Support Services
24/7 Microsoft Expert Windows Server 2022 Storage bus cache Online Technical Support

Progent's certified Windows Server 2022 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.

CCNP Certified Unified CM SIP trunk IT Consulting
Unity Connection Technical Support Services

Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, acts as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified CM Express provide a location-independent IP-PBX by integrating with unified messaging applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's CCIE-certified network consultants offer efficient and affordable online and on-premises expertise to help organizations of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum productivity. Progent can assist with any facet of CUCM support and troubleshooting in areas that include integrating VoIP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

SCCM 2016 Device Management Online Help
SCCM 2016 Software Inventory Setup and Support

System Center Configuration Manager 2016 automates software provisioning and updating, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a single point of control for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud experts can help your organization with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.