Affordable Computer Support from Microsoft certified Professionals for Businesses in Coral Springs, FL
By delivering professional support when you need it, making available in-depth knowledge for critical applications, providing high-value services such as virtual server hosting, billing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent allows you to increase the competitive value of your information system and reduce service expenses. Progent understands that network security, dependability, and efficiency are as critical to small businesses as to large corporations but that smaller organizations don't have the leverage to invest heavily in computer technology and internal support staffs. Progent's fundamental value proposition is that no IT support organization can equal Progent's capability to provide the IT support expertise your company requires when you require it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified experts to help your company to plan and implement a sensible cloud computing strategy.
Core Technologies Supported by Progent for Coral Springs, Florida Office Networks
As a Microsoft-certified Partner computer support firm with a large team of Cisco Premier CCIE network consultants and Apple accredited engineers, Progent provides emergency troubleshooting and affordable online consulting to Coral Springs, FL businesses for a wide array of information technologies including:
Service Delivery Options Available for Coral Springs, Florida Companies
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, thorough activity documentation, dependable follow-up, and strict cost monitoring for a range of IT service delivery alternatives that include online repairs, on-premises support, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional details about Progent's online network troubleshooting services.
- Onsite Service
Progent offers on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more about how and why to register for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, visit Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant network consulting, server virtualization solutions, plus integration, customization and training for business software such as accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including office moves and major system migrations, extended initiatives such as customizing an older ERP system to a modern MS Dynamics or Dynamics 365 package, database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and virus cleanup.
- Infrastructure Expertise for an At-Home Workforce
Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure to support remote workers. Areas of infrastructure where Progent's experts can deliver assistance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connections. To learn about Progent's infrastructure support services for an at-home workforce, visit network infrastructure consulting services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of availability and expandability but that is also convenient for clients to transfer to a different support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered service, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of network technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide view of network security and can help with complex security programs like SIEM solutions to help enterprises meet business standards and statutory regulations for IT information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a unique set of advantages to clients wishing to maximize the business value of their information network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, at the front lines of network support, executing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for fixing actual IT problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no registration charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big invoices for quick fixes. An additional advantage of granular invoicing is that your company won't be tempted to permit simple problems to fester until they grow into major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every consultant to each customer. The discipline of detailing and archiving service activity results in more effective service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance service providers or who employ in-house IT personnel gain when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Coral Springs, Florida business wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).