Coral Springs, FL Remote Support from Certified Network Troubleshooting Experts
Progent's computer support services can provide your Coral Springs, FL company low cost and consistent support from Microsoft and Cisco certified IT experts. By providing IT consulting help when you need it, providing advanced knowledge for line-of-business technologies, offering unique support such as automated network monitoring, and charging only for services you receive, Progent offers your Coral Springs, Florida company an affordable solution for maximizing the productivity and profitability of small office networks. Whether you run an onsite system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and manage a reliable and secure IT system and to have quick access to the experienced help typically available only to corporations who are able to afford a sizeable in-house information technology staff.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service team. Co-sourcing can save money and help meet schedules for major IT initiatives like software design and development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Coral Springs, Florida Businesses
As a Microsoft-certified Partner computer support company with a large group of Cisco CCIE network consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Coral Springs, FL companies for a wide range of information technologies such as:

Service Delivery Options Available for Coral Springs, Florida Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's model for providing IT support services is based on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough service records, consistent follow-up, and tight expense control across a range of IT support delivery alternatives that include remote repairs, in-person help, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the cost or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite support professionals when you need them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting. For more information, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, high availability it system design, server virtualization strategies, plus integration, customization and training for small business applications including accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives like upgrading an older MRP platform to a current MS Dynamics or Dynamics 365 solution, database application programming and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size companies to plan, deploy and troubleshoot the network infrastructure required for offsite workers. Aspects of network infrastructure where Progent's experts can provide guidance include secure and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and reliable Internet connectivity. To learn about Progent's network infrastructure consulting expertise for at-home workers, go to infrastructure consulting services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in an environment that not only provides the top level of availability and expandability but that is also convenient for customers to migrate to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for IT data protection and incident reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to clients wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the forefront of network service, performing a wide variety of technical projects for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not only world-class IT help, but also a support engineer with proven methods for solving real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids big bills for fast solutions. Another advantage of by-the-minute invoicing is that customers won't be inclined to allow less critical problems to stay unaddressed until they become major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by every staff member to every client. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won't release vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Small businesses who utilize independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Coral Springs, Florida business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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