Immediate, Low-cost Remote Computer Technical Support for Coral Springs, Florida Small Businesses
For over two decades, Progent has specialized in providing enterprise-class computer support services to clients with small-company budgets. Progent has built a powerful support system that features a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a large pool of engineers certified in a wide array of technical practice areas, a Call Center operational model that promotes efficiency and ensures follow-through, a worldwide group of remote troubleshooting experts, on-site service availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network support team. This can cut costs and help meet schedules for big IT initiatives like application programming, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of certified consultants to assist your business to design and implement your cloud strategy.
Popular Areas of Expertise Serviced by Progent's Consultants for Business Networks in Coral Springs, Florida
Progent's nationwide team of industry certified consultants provides help for virtually all aspects of information technology found in businesses of any size. Practice areas served by Progent in and around Coral Springs include:
Service Delivery Alternatives for Coral Springs, Florida Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast response, comprehensive service records, consistent follow-up, and tight cost monitoring across a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online computer support expertise.
- On-site Support
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system design, virtual server strategies, plus integration, programming and support for small business programs such as financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including site moves and major system upgrades, extended initiatives like management reporting application programming and support, relational database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible using the type of in-house data center that is practical for most small and midsize organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also simple for customers to transfer to another service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- platform and loosely standardized networks common with small companies, and keeps control of the licenses in the customer's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Coral Springs, Florida Businesses
Progent's size, scope of technical skill, and experience with corporate network consulting allow small companies to sidestep the problems related to over reliance on small support organizations or individual consultants.
Teaming with Progent enables your business to:
- Avoid Excessive Dependence on Freelance Consultants
For IT services, small businesses often rely heavily on individual engineers. Although freelance support engineers have lower expenses than more substantial IT service firms and can typically charge nominally smaller rates, they are occasionally unable to respond rapidly to critical network problems. If a freelance consultant is busy with another client, ill, on travelling, or in class, the lack of backup personnel may force your company to go without help during a crisis. The more your company grows, network downtime or difficulties with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost output. Also, when freelance engineers encounter new problems, the lack of a big consulting team to count on for assistance requires them to train in place while your company winds up with the bill for their continuing training.
- Gain Access to Expertise in Sophisticated Information Technology Solutions
The majority of small service firms or freelance engineers who concentrate on small business IT support are capable of providing routine solutions but don't have the background to deal efficiently with complex IT environments with a variety of operating systems, many locations, VoIP systems, mobile clients, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are by nature complicated, integration issues demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection requires industry-tested processes.
- Build a Solid Foundation for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Without a proper basis, a series of ad hoc repairs commonly get thrown onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the success of the business. These networks require proper assessment, smart business analysis, and broad-based experience to upgrade to an IT environment that can act as the reliable basis to handle critical business needs and ease future growth.
- Partner with Solution Finders, Not Product Resellers
Smaller companies require guidance and education to work through an increasingly complex maze of technology options available for enabling growth and enhancing efficiency. They do not need an IT engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is built around a preselected vendor rather than being driven by the actual requirements of a small business.
In case your Coral Springs, Florida business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).