Expert Remote Support for Coral Springs, Florida Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by large network service organizations. Some small companies permit themselves to become dangerously reliant on individual engineers or small support firms who don't have the size or comprehensive skill sets to react quickly or effectively to network emergencies. Still other small companies resort to giant support providers staffed with personnel taught to offer standardized solutions to common issues but who do not have the background and technical scope to deal with the variety of configurations and lack of standards typical of small business IT networks.
Progent's time-tested methodology for providing affordable and effective network service to small businesses has made Progent among the premiere Microsoft-certified IT consulting firms in the United States. Progent has provided remote support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud strategy.
Primary IT Areas Supported by Progent for Business Networks in Coral Springs, Florida
Progent provides the services of certified experts for all aspects of information technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Coral Springs, Florida Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support is built on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and tight cost monitoring across a range of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle most IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup process for new clients to address urgent situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support services.
- Onsite Support
Progent offers onsite technical support for registered customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to register for Progent's onsite network support services.
- Help Desk
Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable access to an online Help Desk with effective telephone assistance, remote repair capability, and sufficient technical strength for all needed escalation. Because small and midsize businesses typically are constrained by limited IT funds and can spare scant management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective way to make sure that small business computer networks are always up and running. Learn more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, non-stop network engineering, virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects including office moves and massive software migrations, longer term initiatives like management information application programming and support, database application development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host key applications like Exchange and MS SQL to provide small companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is achievable for most small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the customer's possession so that migrating to a new virtual system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Coral Springs, Florida Small Businesses
Progent's staff size, scope of technical skill, and experience with corporate network support allow small and midsize companies to sidestep the problems related to over dependence on small support firms or freelance engineers.
Working with Progent enables your company to:
- Prevent Over Reliance on Freelance Consultants
For network support, small companies often depend heavily on independent engineers. Though individual support providers carry lower overhead than larger IT service organizations and can afford to bill apparently lower rates, freelancers are frequently stretched to far to respond rapidly to critical network problems. If a freelance engineer is occupied with another customer, ill, on travelling, or in training, the absence of backup personnel may require your company to wait for help in case of a crisis. The more your small business grows, system downtime or difficulties with critical programs become more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when independent engineers confront new problems, the lack of a large consulting group to count on for advice forces them to learn with the meter running while your company ends up with the costs for their continuing education.
- Have Access to Experts in Complex Network Issues
Many smaller support firms or freelance engineers specializing in small business network consulting are capable of delivering connect-the-dots fixes but don't have the experience to work efficiently with complex network configurations that have mixed platforms, multiple offices, Voice over IP systems, mobile workers, integrated accounting and analytical software, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of experts can benefit your company because big-company environments are by nature complex, support problems demand in-depth knowledge in many technical disciplines, and reaching a high level of stability, reliability, and security calls for enterprise-proven leading practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Without a proper architecture, a sequence of ad hoc repairs often get tossed onto of a marginal foundation. As a company evolves, reliability and expandability problems can obstruct the success of the business. Such networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to migrate to a network infrastructure that can provide the reliable foundation to meet critical business requirements and ease future growth.
- Work with Solution Providers, Not Resellers
Small companies require direction and insight to navigate through an ever more complicated maze of IT options offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support firm that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This permits Progent to match consulting support services with the real needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a client.
How to Contact Progent
In case your Coral Springs, Florida company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).