Affordable Network Help from Microsoft certified Consultants for Companies in Coral Springs, FL
By offering professional support when you need it, making available specialized knowledge for critical business applications, providing high-value services like virtual data center hosting, invoicing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your information system and cut support costs. Progent appreciates that information system security, reliability, and efficiency are as important to small businesses as to major corporations but that smaller organizations lack the economy of scale to spend heavily in computer networks and in-house support staffs. Progent's basic value proposition is that no IT support organization can match Progent's capability to deliver the IT support expertise your company needs whenever you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network support personnel. This can cut costs and help meet schedules for big IT initiatives such as software programming, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of accredited experts to assist your business to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Coral Springs, Florida
Progent's national team of world-class consultants provides assistance for all facets of network systems found in organizations of all sizes. Areas supported by Progent in Coral Springs include:
Support Delivery Options Available for Coral Springs, Florida Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service records, consistent follow-up, and tight expense control for an array of network service delivery options that include online repairs, on-premises support, and top-tier consulting.
- Online Service
Progent's Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair network issues without the expense or delay of in-person service calls. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network protection consulting, high availability it system consulting, virtual server strategies, plus integration, customization and support for small business software such as accounting, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects including office moves and massive software upgrades, longer term initiatives like upgrading a legacy MRP platform to a current MS Dynamics or Dynamics 365 package, database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and malware cleanup.
- Infrastructure Support Services for Teleworkers
Progent can help small and mid-size businesses to plan, deploy and troubleshoot the network infrastructure to support offsite workers. Areas of network infrastructure for which Progent's consultants can provide assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, wireless network design and implementation, and reliable Internet access. For information about Progent's infrastructure consulting services for telecommuters, refer to infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest level of availability and scalability but that is in addition simple for clients to transfer to another service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains control of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies meet business guidelines and government mandates for network information security and reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of advantages to customers wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Service Methodology
Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of IT service, executing a wide range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for resolving real-world network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no registration fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. An additional benefit of by-the-minute invoicing is that customers won't be tempted to allow simple issues to stay unaddressed until they become big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports given by each staff member to each customer. The discipline of detailing and organizing service records allows more effective service and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small companies who work with independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
Contact Progent
If your Coral Springs, Florida business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).