Fast, Low-cost Remote Computer Assistance for Coral Springs, Florida Small Businesses
For over two decades, Progent has specialized in providing enterprise-class IT support to customers who have small-business budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large pool of engineers certified in a wide array of technical practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a global group of remote support experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to fixing network issues in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house network support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited consultants to help your company to plan and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Companies in Coral Springs, Florida
Progent's nationwide team of industry certified experts provides assistance for all aspects of network systems used by organizations of all sizes. Areas supported by Progent in and around Coral Springs include:
Support Delivery Options for Coral Springs, Florida Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for delivering network support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and strict cost monitoring across an array of network support delivery options that include remote repairs, in-person support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progent's Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can assist clients to analyze and fix network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's online network support expertise.
- Onsite Service
Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: in-person support technicians when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more about how to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Help Desk Services.
- Help Desk Co-management Services
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, refer to Progent's Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small companies affordable access to enterprise-class IT professionals who can provide help with vital products and technologies including Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest products, network protection engineering, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and major system migrations, longer term initiatives such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and virus cleanup.
- Network Infrastructure Support Services for Teleworkers
Progent can help small and medium-size companies to plan, deploy and troubleshoot the network infrastructure required for remote workers. Aspects of network infrastructure for which Progent's consultants can deliver support include safe and convenient VPN connections, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet access. To learn about Progent's network infrastructure support services for remote workers, refer to infrastructure consulting services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in an environment that not only delivers the top level of availability and extensibility but that is also easy for clients to transfer to a different service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the mixed- platform and non- standardized networks typical of small companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Coral Springs, Florida Small Businesses
Progent's staff size, scope of technical expertise, and experience with corporate IT support enable small and midsize companies to avoid the pitfalls associated with over reliance on small service organizations or freelance engineers.
Working with Progent allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network support, small companies often depend heavily on independent engineers. Though freelance support engineers have lower overhead than more substantial support organizations and can typically bill nominally smaller fees, freelancers are frequently too overworked to react rapidly to critical network problems. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. As your company expands, system unavailability or difficulties with line-of-business programs get more costly. The dollars you believed you were saving on an independent consultant can evaporate fast because of lower output. Also, when freelance consultants encounter unfamiliar problems, the lack of a large engineering team to rely on for assistance requires them to train on the job while your organization ends up with the costs for their continuing training.
- Gain Access to Expertise in Advanced Information Technology Issues
The majority of small service firms or freelance consultants who concentrate on small business network support may excel at delivering routine solutions but lack the experience to work cost-effectively with complex network environments with a variety of platforms, many offices, Voice over IP implementations, mobile workers, integrated accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your business because enterprise environments are characteristically complex, integration problems demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of stability, availability, and security calls for enterprise-tested best practices.
- Create a Solid Basis for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Without a solid basis, a series of improvised repairs commonly get tossed on top of a marginal foundation. As a business evolves, stability and scalability problems can undermine the success of the business. These networks need thorough assessment, intelligent strategic analysis, and broad-based experience to migrate to a network environment that can provide the reliable foundation to meet critical business needs and support downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Smaller businesses need guidance and insight to work through an increasingly complex maze of technology alternatives available for accelerating growth and improving productivity. Businesses do not need a network engineer or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to align consulting support with the real interests of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true requirements of a small business.
If your Coral Springs, Florida company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).