Professional Remote Technical Support for Coral Springs, Florida Networks from World-class Engineers
Small companies have traditionally been underserved by major network support organizations. Many small companies allow themselves to grow excessively dependent on individual engineers or small consulting organizations who lack the bandwidth or extensive knowledge to react quickly or efficiently to technical emergencies. Still other small companies resort to giant service providers staffed with technicians able to provide by-the-numbers fixes for ordinary problems but who do not have the experience and versatility to handle the diversity of environments and absence of standards that characterizes small company information networks.
Progent's time-tested methodology for delivering low-cost and effective network service to small businesses has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has provided online support to businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service team. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited consultants to assist your company to plan and implement a sensible cloud computing strategy.
Primary Technologies Supported by Progent for Coral Springs, Florida Business Networks
As a Microsoft-certified Partner consulting company with a world-class team of Cisco Certified CCIE network consultants and Apple Computer accredited engineers, Progent offers emergency assistance and low-cost remote consulting to Coral Springs, FL companies for a broad range of computer technologies including:
Service Delivery Options Available for Coral Springs, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures fast support, thorough activity documentation, reliable follow-up, and strict expense monitoring across an array of network service delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more details about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: on-premises support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more details about how and why to register for Progent's onsite network support.
- Phone Support
Progent's Help Desk Call Center Services are intended for small and midsize companies who need prompt and dependable access to an online Helpdesk with efficient telephone assistance, online troubleshooting capability, and enough technical strength for full problem escalation. Since smaller companies usually are constrained by tight information technology funds and can spare scant management attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to make sure that small business information networks are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus integration, customization and training for business software including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects including office relocations and major system migrations, extended initiatives like management reporting software programming and support, database software programming and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and virus cleanup.
- Application Hosting
Progent can host critical business applications such as Exchange Server and SQL Server to provide small companies with greater degrees of dependability, protection, and recoverability than is feasible using the type of in-house data center that is practical for most small companies. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for customers to transfer to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized environments common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Coral Springs, Florida Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate IT consulting enable small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed support firms or individual engineers.
Working with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Consultants
For network support, small companies sometimes depend excessively on independent engineers. Though individual support providers carry lower overhead than larger IT service organizations and can typically bill nominally smaller fees, individuals are often stretched to far to respond quickly to critical problems. If an independent engineer is occupied with different client, sick, on travelling, or in class, the lack of replacement staff may require your business to go without help during a crisis. As your small business expands, system unavailability or problems with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lower output. In addition, when independent consultants encounter new technologies, the unavailability of a big engineering group to count on for advice forces them to train on the job while your company winds up with the costs for their continuing education.
- Gain Access to Certified Professionals in Complex IT Issues
The majority of smaller support firms or independent consultants who concentrate on small company network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex network configurations with a variety of operating systems, multiple locations, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your business because big-company environments are inherently complicated, integration problems require thorough understanding of in many technical areas, and reaching an acceptable level of stability, availability, and protection requires industry-proven leading practices.
- Create a Firm Foundation for Growth
Small companies typically begin with a network implemented on a tight budget. Lacking a strong architecture, a series of ad hoc repairs commonly get tossed on top of a marginal structure. As a company grows, reliability and expandability problems can obstruct the productivity of the business. Such networks require thorough evaluation, smart strategic planning, and broad-based expertise to migrate to an IT environment that can provide the solid foundation to handle current business requirements and ease downstream growth.
- Team with Solution Consultants, Not Resellers
Smaller companies need direction and insight to navigate through an increasingly complex array of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to align technical support services with the genuine needs of customers. Combining network consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a small business.
In case your Coral Springs, Florida company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).