Expert Remote Help for Coral Springs, Florida Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by major IT service firms. Many small companies permit themselves to grow excessively reliant on individual consultants or small consulting organizations who lack the size or extensive knowledge to react quickly or effectively to network emergencies. Still other small businesses resort to mass-market support providers that employ technicians able to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to deal with the variety of configurations and lack of standards typical of small business information networks.
Progent's time-tested approach to providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified network consulting organizations in the industry. Progent has provided online support to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for big projects such as application programming, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to design and implement a sensible cloud strategy.
Key IT Areas Supported by Progent for Business Networks in Coral Springs, Florida
Progent's group of world-class support professionals offers assistance for all facets of information systems deployed by businesses of all sizes. Practice areas supported by Progent in Coral Springs include:
Service Delivery Alternatives Available for Coral Springs, Florida Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for providing computer support services is built on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough activity records, consistent follow-through, and tight cost control for an array of IT support delivery modes that include remote repairs, onsite support, and top-level consulting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most IT issues quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate emergency situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support expertise.
- Onsite Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, visit Online Help Desk Services.
- Consulting Services
Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, non-stop network design, server virtualization strategies, plus integration, programming and support for small business software including financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major software migrations, extended initiatives like customizing an older MRP platform to a modern MS Dynamics or Dynamics 365 package, database software development and administration services, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition simple for customers to transfer to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the multi- OS and non- standardized environments common with smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Coral Springs, Florida Small Businesses
Progent's size, scope of information technology skill, and experience with corporate IT consulting enable small and midsize companies to sidestep the pitfalls related to over reliance on thinly staffed service organizations or independent engineers.
Working with Progent enables your company to:
- Prevent Excessive Dependence on Freelance Support Consultants
For network services, smaller companies often rely heavily on independent consultants. Though freelance service providers have lower overhead than more substantial support organizations and can typically bill apparently smaller rates, freelancers are occasionally stretched to far to respond quickly to urgent situations. If an independent engineer is busy with another customer, sick, on travelling, or in class, the absence of replacement personnel may force your company to go without assistance during a crisis. The more your small business expands, network unavailability or problems with critical programs get more expensive. The dollars you believed you were saving on an independent consultant can evaporate fast because of lower productivity. In addition, when independent consultants confront new technologies, the unavailability of a big engineering team to count on for advice requires them to learn in place while your business winds up with the costs for their ongoing training.
- Have Access to Certified Professionals in Advanced IT Solutions
The majority of small service firms or independent consultants who concentrate on small company network support are capable of providing connect-the-dots solutions but don't have the experience to deal efficiently with complex network environments that have a variety of platforms, multiple locations, VoIP systems, remote clients, interconnected financial and analytical applications, eCommerce, and specialized business software. Progent's experience with worldwide companies and Progent's extensive team of specialists can benefit your company because enterprise networks are by nature complex, support issues demand in-depth knowledge in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-tested best practices.
- Build a Firm Basis for Seamless Growth
Small businesses typically start with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of improvised repairs often get piled on top of a tenuous foundation. As a company evolves, stability and scalability problems can undermine the success of the organization. Such networks need thorough assessment, smart strategic analysis, and in-depth experience to upgrade to a network environment that can act as the solid foundation to meet critical business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Vendors
Small businesses require guidance and insight to work through an ever more complex array of IT alternatives offered for accelerating growth and improving efficiency. They do not need an IT consultant or service organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services exclusively. This permits Progent to match consulting services with the real interests of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true requirements of a small business.
In case your Coral Springs, Florida business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).