Expert Online Support for Coral Springs, Florida Computer Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by major IT support firms. Many small companies allow themselves to grow excessively dependent on freelance consultants or small support firms who lack the size or broad knowledge to react promptly or effectively to technical crises. Other small companies turn to mass-market service providers that employ technicians trained to provide by-the-numbers solutions to common problems but who do not have the background and technical scope to handle the diversity of environments and lack of standardization that characterizes small business information networks.
Progent's time-tested methodology for delivering low-cost and effective technical service to small companies has made Progent one of the premiere Microsoft-certified network service firms in the industry. Progent has delivered remote support to businesses in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service group. This can save money and help meet schedules for big projects such as application design and development, business continuity planning, security audits, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent for Businesses in Coral Springs, Florida
Progent's nationwide team of industry certified experts offers assistance for all aspects of network systems used by companies of all sizes. Practice areas supported by Progent in Coral Springs include:
Support Delivery Options Available for Coral Springs, Florida Businesses
Progent offers a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Support Model promotes fast response, thorough service records, reliable follow-up, and tight expense monitoring across a range of network support delivery alternatives that include online repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the cost or time loss of in-person service visits. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online network support services.
- On-site Service
Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small businesses the optimal solution: on-premises support professionals when you require them plus the remote help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more details about how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies affordable access to world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability it system design, virtualization solutions, plus configuration, customization and training for business software such as accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, longer term projects like business analytics software programming and customization, database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of availability, security, and performance than is feasible with the class of on-site data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition simple for clients to migrate to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed solution, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced online support services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system security and can assist with advanced security projects like SIEM solutions to help companies meet industry standards and statutory requirements for IT information security and incident reporting.
The scope and depth of Progent's engineering team bring a powerful set of benefits to customers trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for resolving real-world IT problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone support and on-premises help per minute. As a result, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for fast solutions. An additional benefit of by-the-minute invoicing is that customers are not inclined to permit simple problems to stay unaddressed until they grow into major problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by every consultant to every customer. The discipline of detailing and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Learn additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Coral Springs, Florida business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For immediate remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).