Expert Remote Technical Support for Coral Springs, Florida Computer Networks from Certified Consultants
Small businesses have typically been overlooked by large IT service firms. Some small companies permit themselves to become excessively dependent on freelance consultants or small support firms who lack the bandwidth or comprehensive knowledge to respond promptly or efficiently to network crises. Other small businesses resort to giant support providers that employ personnel trained to offer standardized solutions to common issues but who do not have the background and versatility to deal with the variety of environments and absence of standardization typical of small business IT systems.
Progent's proven methodology for providing low-cost and effective network service to small businesses has made Progent one of the top Microsoft-certified IT service organizations in the United States. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT support group. This can reduce expenses and help meet schedules for major projects like software development, business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to help your business to design and implement your cloud strategy.
Primary IT Areas Supported by Progent for Coral Springs, Florida Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco Premier CCIE network consultants and Apple certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Coral Springs, FL businesses for a wide range of computer technologies including:
Support Delivery Options Available for Coral Springs, Florida Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures rapid response, thorough service records, dependable follow-up, and tight expense monitoring for an array of IT service delivery modes that include online repairs, on-premises support, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The response time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning how to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems. For details, see Online Help Desk Services.
- Shared Help Desk Services
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For details, visit Progent's Help Desk sharing services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with critical products and technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network security engineering, fault tolerant it system consulting, virtualization solutions, plus configuration, customization and support for business programs including accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and major system upgrades, longer term projects like customizing a legacy MRP system to a current MS Dynamics 365 package, database application programming and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and virus removal.
- Network Infrastructure Consulting Expertise for Telecommuters
Progent can help small and medium-size businesses to plan, configure and troubleshoot the network infrastructure for teleworkers. Aspects of network infrastructure for which Progent's experts can provide assistance include safe and efficient VPN connections, VDI desktop platforms, router integration, wireless network planning and implementation, and robust Internet connections. For information about Progent's infrastructure support services for remote workers, see infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition convenient for clients to migrate to another support firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can handle the multi- OS and non- standardized environments common with small companies, and keeps ownership of the software in the customer's possession so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Coral Springs, Florida Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with corporate network support allow small businesses to avoid the pitfalls associated with excessive dependence on small service firms or independent engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Freelance Consultants
For network support, small businesses often rely heavily on individual consultants. Though individual service engineers have lower overhead than larger support firms and can afford to charge apparently smaller rates, they are occasionally too busy to react rapidly to critical network problems. If a freelance engineer is occupied with different client, ill, on vacation, or in training, the absence of replacement staff may require your business to wait for assistance in case of an emergency. The more your company grows, system downtime or difficulties with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can evaporate fast due to lower output. In addition, when independent engineers confront new problems, the unavailability of a big consulting team to fall back on for help requires them to learn with the meter running while your organization ends up footing the bill for their ongoing education.
- Gain Access to Experts in Advanced Network Issues
The majority of smaller support firms or independent engineers focused on small business IT consulting may excel at delivering connect-the-dots solutions but don't have the experience to deal efficiently with complex network environments that have mixed platforms, many locations, Voice over IP implementations, mobile workers, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your company because enterprise environments are inherently complex, integration issues require thorough knowledge in many technical disciplines, and achieving a high level of stability, availability, and protection calls for industry-proven leading practices.
- Build a Firm Foundation for Growth
Small companies typically start with a network cobbled together on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes commonly get tossed on top of a weak foundation. As a business grows, reliability and scalability problems can obstruct the success of the business. These networks require thorough evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that can act as the reliable basis to handle critical business needs and ease downstream growth.
- Team with Solution Consultants, Not Product Vendors
Smaller businesses need direction and education to navigate through an ever more complicated maze of technology options available for enabling business growth and improving efficiency. They do not need a network consultant or service organization that attempts to promote products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This permits Progent to match consulting support services with the real interests of customers. Combining network consulting and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true needs of a client.
How to Contact Progent
If your Coral Springs, Florida business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).