Expert Remote Support for Coral Springs, Florida Computer Networks from Certified Engineers
Small companies have traditionally been overlooked by large network service organizations. Some small companies permit themselves to become dangerously reliant on individual engineers or small support firms who don't have the size or comprehensive skill sets to react quickly or effectively to network emergencies. Still other small companies resort to giant support providers staffed with personnel taught to offer standardized solutions to common issues but who do not have the background and technical scope to deal with the variety of configurations and lack of standards typical of small business IT networks.
Progent's time-tested methodology for providing affordable and effective network service to small businesses has made Progent among the premiere Microsoft-certified IT consulting firms in the United States. Progent has provided remote support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recovery planning, network security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to assist your company to plan and execute a sensible cloud strategy.
Primary IT Areas Supported by Progent for Business Networks in Coral Springs, Florida
Progent provides the services of certified experts for all aspects of information technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Coral Springs, Florida Companies
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes rapid response, comprehensive activity records, reliable follow-through, and tight cost control across a range of network service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for new customers to address urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more details about Progent's online computer support expertise.
- Onsite Support
Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite network service.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need prompt and dependable support from a professional Contact Center with effective phone assistance, remote troubleshooting tools, and sufficient technical depth for full escalation. Since smaller companies usually have tight IT funds and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that business computer networks are always productive. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop network consulting, virtualization strategies, plus integration, programming and support for small business software such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term projects like business information application development and support, database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications like Exchange and MS SQL in order to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the gear of many of the world's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small company's servers in an environment that not only provides the top level of availability and extensibility but that is also simple for customers to migrate to a different service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow companies with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Coral Springs, Florida Small Businesses
Progent's size, depth of information technology expertise, and experience with corporate IT consulting allow small and midsize companies to sidestep the problems associated with excessive dependence on small support firms or freelance consultants.
Teaming with Progent enables your business to:
- Prevent Excessive Dependence on Individual Consultants
For network services, smaller companies often depend excessively on freelance consultants. Though freelance support engineers have lower expenses than more substantial IT service firms and can typically charge nominally smaller rates, freelancers are frequently too busy to react rapidly to critical situations. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of backup staff may require your company to go without assistance during an emergency. The more your company expands, network unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were saving on an independent consultant can disappear quickly because of lower output. In addition, when independent consultants encounter new technologies, the unavailability of a big consulting group to count on for advice requires them to learn on the job while your business winds up footing the bill for their ongoing education.
- Gain Access to Expertise in Sophisticated Information Technology Issues
The majority of small support firms or independent engineers who concentrate on small company network consulting may excel at delivering routine solutions but don't have the background to work efficiently with complicated network configurations with a variety of platforms, many sites, VoIP systems, mobile clients, interconnected financial and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are inherently complicated, support problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for enterprise-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc repairs commonly get piled on top of a weak structure. As a business grows, stability and expandability problems can hinder the productivity of the business. These networks require thorough assessment, smart strategic analysis, and in-depth experience to migrate to an IT infrastructure that will provide the solid foundation to handle critical business requirements and ease downstream expansion.
- Work with Solution Finders, Not Resellers
Small businesses require direction and insight to work through an increasingly complicated maze of IT alternatives available for enabling business growth and improving efficiency. They do not need a network consultant or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services exclusively. This allows Progent to align technical services with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a customer.
Get in Touch with Progent
If your Coral Springs, Florida business wants to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).