Affordable Computer Support from Microsoft premier Professionals for Businesses in Coral Springs, FL
By offering professional support when you need it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, invoicing solely for services delivered, and charging no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your It network and minimize support expenses. Progent appreciates that information system security, dependability, and performance are just as critical to small businesses as to large corporations but that smaller companies don't have the economy of scale to spend aggressively in computer technology and in-house support groups. Progent's basic value proposition is that no IT consulting firm can match Progent's capability to deliver the IT support expertise your business requires whenever you need it and at prices you can afford.
For larger businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT service group. This can save money and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Coral Springs, Florida Businesses
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE network infrastructure experts and Apple accredited consultants, Progent offers urgent troubleshooting and low-cost online consulting to Coral Springs, FL companies for a wide range of computer technologies including:
Support Delivery Alternatives for Coral Springs, Florida Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive activity records, consistent follow-through, and tight cost monitoring across a range of network support delivery alternatives that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve most IT problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging issues. To learn more, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, extended projects such as business information software programming and support, database software development and DBA support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and recoverability than is feasible using the type of internal data center that is practical for most small companies. Because Progent uses the same facilities that support the gear of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, security and performance is constantly tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition simple for clients to transfer to a different service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online consulting services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system security and can assist with advanced security programs like SIEM solutions to help companies comply with industry standards and government regulations for network information security and reporting.
The scope and size of Progent's engineering staff bring a powerful array of benefits to customers wishing to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the forefront of network support, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for resolving real-world IT problems quickly.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick solutions. Another advantage of granular invoicing is that your company will not be inclined to allow less critical issues to fester until they become big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of documenting and archiving service records results in more efficient support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Coral Springs, Florida company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).