Low-cost Network Troubleshooting from Microsoft certified Consultants for Companies in Coral Springs, FL
By offering world-class know-how when you need it, making available in-depth knowledge for critical applications, offering high-value services such as virtual server hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the competitive value of your information system and reduce support expenses. Progent recognizes that network protection, dependability, and efficiency are just as critical to small businesses as to major corporations but that smaller organizations lack the economy of scale to invest heavily in computer networks and in-house support staffs. Progent's basic competitive advantage is that no IT support firm can match Progent's ability to deliver the network support your business requires when you need it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your internal IT support team. This can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your business to design and implement a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for Coral Springs, Florida Businesses
A Microsoft-certified Partner IT service company with a large group of Cisco CCIE network consultants and Apple Computer accredited engineers, Progent provides urgent troubleshooting and affordable online consulting to Coral Springs, FL small businesses for a broad array of computer technologies such as:
Service Delivery Alternatives Available for Coral Springs, Florida Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's paradigm for delivering computer support is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Support Model ensures rapid response, comprehensive activity records, reliable follow-up, and tight expense control for a range of IT service delivery modes that include online repairs, onsite help, and top-level consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Service
Progent's Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network problems without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for new clients to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.
- On-site Support
Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small companies the ideal combination: onsite support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with vital technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection consulting, non-stop network design, virtualization solutions, plus integration, programming and training for business applications including accounting, operations, business analytics, CRM, and productivity software. Progent can provide assistance with one-time projects including office relocations and massive system migrations, longer term initiatives like customizing a legacy MRP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database application development and administration support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can assist small and medium-size businesses to plan, configure and troubleshoot the network infrastructure for offsite workers. Aspects of infrastructure for which Progent's consultants can provide assistance include safe and convenient VPN connectivity, VDI desktop software, router integration, Wi-Fi LAN planning and deployment, and robust Internet connections. For details about Progent's network infrastructure consulting services for an at-home workforce, visit network infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition convenient for customers to transfer to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the multi- OS and non- standardized environments common with smaller companies, and retains control of the software in the customer's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Coral Springs, Florida Businesses
Progent's size, breadth of technical skill, and familiarity with corporate network support enable small businesses to avoid the problems related to over reliance on small service organizations or individual consultants.
Teaming with Progent allows your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, small businesses often rely heavily on individual engineers. Though freelance support engineers have lower overhead than larger IT service organizations and can afford to bill apparently smaller rates, individuals are occasionally stretched to far to respond rapidly to urgent network problems. If an independent engineer is busy with another client, sick, on travelling, or in training, the lack of backup personnel may require your company to go without help in case of a crisis. The more your small business grows, network downtime or difficulties with critical programs become more costly. The dollars you thought you were saving on a freelancer can disappear fast due to lower productivity. Also, when independent engineers encounter new technologies, the unavailability of a big engineering team to fall back on for help requires them to train on the job while your organization winds up footing the bill for their continuing training.
- Have Access to Experts in Sophisticated Network Issues
Many small support organizations or independent consultants focused on small company IT consulting may excel at delivering routine fixes but lack the experience to deal cost-effectively with complex network configurations with mixed operating systems, multiple locations, Voice over IP implementations, remote clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's background with global enterprises and Progent's large group of experts can benefit your business because big-company networks are by nature complex, support issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for industry-proven processes.
- Create a Solid Basis for Seamless Growth
Small companies often start with a network implemented on a shoestring budget. Without a carefully designed basis, a sequence of band-aid repairs often get piled onto of a marginal foundation. As a business evolves, reliability and scalability issues can obstruct the success of the business. These networks require thorough evaluation, smart strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business needs and support future expansion.
- Team with Solution Providers, Not Resellers
Small companies require guidance and insight to navigate through an ever more complex array of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to match technical support services with the genuine interests of customers. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual requirements of a customer.
Get in Touch with Progent
If your Coral Springs, Florida company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).