Professional Online Technical Support for Coral Springs, Florida Computer Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large network support organizations. Many small businesses allow themselves to become overly dependent on individual consultants or small support organizations who don't have the size or comprehensive knowledge to react quickly or efficiently to network emergencies. Still other small companies turn to giant support providers that employ technicians trained to offer by-the-numbers solutions to common problems but who do not have the background and versatility to handle the variety of environments and lack of standards that characterizes small business information systems.
Progent's proven approach to providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the United States. Progent has provided remote support to companies in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the skills of your internal network service staff. This can save money and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to help your company to plan and execute a sensible cloud strategy.
Key Technologies Serviced by Progent for Coral Springs, Florida Business Networks
As a Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE network experts and Apple Computer certified consultants, Progent offers urgent assistance and affordable remote consulting to Coral Springs, FL businesses for a wide range of information technologies such as:
Service Delivery Options for Coral Springs, Florida Companies
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, and network administration. Progent's model for delivering computer support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service records, reliable follow-up, and tight expense control for an array of IT support delivery modes that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can help customers to analyze and fix network issues without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve most network issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more details concerning Progent's online network support expertise.
- Onsite Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the best of both worlds: hands-on support technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, refer to Help Desk Services.
- Help Desk Sharing Services
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progentís Co-managed Help Desk services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop network design, virtual server solutions, plus configuration, customization and support for business programs including accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, extended initiatives such as upgrading a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, relational database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and virus removal.
- Infrastructure Expertise for Teleworkers
Progent can assist small and mid-size companies to plan, deploy and debug the network infrastructure required for work-from-home employees. Areas of infrastructure for which Progent's experts can provide guidance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router setup, Wi-Fi network design and deployment, and robust Internet connectivity. To find out about Progent's network infrastructure consulting expertise for telecommuters, go to network infrastructure consulting services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the top degree of availability and scalability but that is in addition convenient for clients to migrate to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps control of the software in the customer's possession so that moving to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert remote consulting to help companies of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT information protection and reporting.
The breadth and size of Progent's engineering team offer a powerful array of benefits to companies trying to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a broad range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a consultant with field-tested methods for resolving actual IT problems quickly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids king-size invoices for quick solutions. Another benefit of by-the-minute pricing is that your company won't be inclined to permit incipient problems to stay unaddressed until they grow into big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports given by every staff member to every customer. The practice of detailing and archiving support records allows more effective support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who employ in-house IT staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Coral Springs, Florida business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).