Affordable Computer Tech Support from Microsoft premier Consultants for Companies in Corona, CA
By offering professional know-how whenever you need it, providing specialized expertise for key business applications, providing innovative services such as virtual server hosting, billing only for services you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It system and cut service costs. Progent understands that information system security, dependability, and performance are just as important to small businesses as to large enterprises but that smaller organizations lack the economy of scale to spend heavily in information technology and internal support staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's capability to provide the network support expertise your business needs when you need it and at a cost you can afford.
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service group. This can cut costs and minimize technical risks for major projects like application development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified experts to help your company to design and execute a sensible cloud strategy.
Primary Technologies Supported by Progent's Consultants for Companies in Corona, California
Progent's national group of industry certified experts offers support for virtually all facets of network technology used by businesses of all sizes. Practice areas supported by Progent in and around Corona include:
Service Delivery Alternatives for Corona, California Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering IT support services is built on the Call Center structure familiar to big IT groups. Progent's Helpdesk Support Model promotes rapid response, thorough service documentation, reliable follow-up, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and repair network issues without the expense or delay of travel for onsite service visits. The background of Progent's IT engineers allows them to handle most network issues rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to address urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's online network troubleshooting services.
- On-site Support
Progent offers on-site computer support for registered clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service experts to give small and midsize businesses the ideal combination: onsite support professionals when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how to register for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network consulting, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including office moves and massive system upgrades, longer term projects such as business reporting software development and support, database software programming and DBA services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or emergency response like disaster recovery and malware removal.
- Application Hosting
Progent can host critical business applications like Exchange Server and MS SQL to provide small businesses with greater levels of availability, security, and performance than is feasible using the class of in-house data center that is achievable for most small companies. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, security and efficiency is constantly monitored, and systems are regularly archived and available for complete and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different service firm or to bring internally if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the software licenses in the client's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent can provide expert online consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory regulations for IT information protection and reporting.
The scope and size of Progent's engineering staff offer a unique set of advantages to companies trying to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT support, executing a broad variety of technical tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert IT skills, but also a support engineer with proven approaches for solving actual network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast repairs. An additional benefit of granular pricing is that your company will be less tempted to permit incipient problems to stay unaddressed until they grow into big problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to every client. The practice of detailing and organizing service records results in more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Corona, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).