Corona, California Microsoft and Cisco Certified Consulting

Support Delivery Alternatives for Corona, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering IT support is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Service Model promotes fast response, thorough service documentation, consistent follow-through, and strict cost monitoring for a range of IT service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server hosting.

• Online Support
  Progent’s Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair network issues without the expense or delay of on-premises service visits. The experience of Progent's network engineers allows them to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network troubleshooting services.

• Onsite Service
  Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how and why to sign up for Progent's onsite computer service.

• Help Desk
  Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services.

• IT Consulting Expertise
  Progent provides small businesses affordable availability of world-class consultants who can deliver assistance with critical technologies such as
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and training for small business programs such as accounting, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and major software migrations, longer term initiatives such as management analytics software development and customization, relational database software development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like data restoration and malware cleanup.

• Application Server Hosting
  Progent can host mission-critical business applications like Exchange and SQL Server in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible with the type of in-house data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is in addition convenient for clients to transfer to a different service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is founded on proven virtual server techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the software in the client's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Services
  Progent offers expert remote support services to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup
  ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network products including firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government requirements for IT data security and reporting.

The breadth and size of Progent's consulting staff offer a unique set of benefits to customers wishing to increase the productivity of their information system within a realistic budget. These benefits include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a broad range of technical tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for solving actual network problems quickly. Read more details about Progent's best practices for network consulting.

• Efficient Pricing Structure
  Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major bills for fast repairs. Another advantage of granular pricing is that you will be less inclined to allow minor problems to stay unaddressed until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

• Full Reporting of IT Services
  Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The practice of detailing and archiving support records allows more efficient service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Corona, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).