Quick, Low-cost Remote Computer Technical Support for Corona, California Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-class computer support services to clients who have small-company budgets. Progent has built a unique support system that includes a cost-effective, tightly connected virtual office network, sophisticated remote repair technology, a large pool of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a global group of on-line service experts, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house network support group. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can also offer the services of accredited experts to help your company to plan and implement your cloud computing strategy.
Main Practice Areas Supported by Progent for Office Networks in Corona, California
Progent's group of world-class experts provides help for virtually all facets of network systems found in businesses of any size. Practice areas served by Progent in and around Corona include:
Support Delivery Alternatives Available for Corona, California Companies
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures fast support, thorough service records, consistent follow-up, and strict cost control across an array of IT service delivery options that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and repair hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve most IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support calls is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, high availability it system engineering, server virtualization strategies, plus integration, programming and training for business applications including financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and major software migrations, extended initiatives such as business information software development and customization, database software development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, security, and performance than is feasible with the class of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the planet's largest IT companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small organization's production servers in a setting that not only delivers the top level of availability and expandability but that is also easy for clients to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed package, can support the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government regulations for network data protection and incident reporting.
The scope and depth of Progent's consulting team bring a powerful array of benefits to organizations trying to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for resolving real-world network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for remote service and in-person visits per minute. As a result, you pay only for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big invoices for fast solutions. Another advantage of granular billing is that clients will be less tempted to allow less critical issues to stay unaddressed until they become major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house IT staffs gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Corona, California company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).