Corona, CA Remote Support from World-class Computer Network Service Experts
Progent's computer network help services can deliver your Corona, CA company affordable and reliable support from Microsoft and Cisco certified consulting engineers. By providing network support service when you need it, providing advanced knowledge for mission-critical applications, offering value-added services such as 24x7 server monitoring, and charging only for services you use, Progent gives your Corona, California business an affordable solution for optimizing the productivity of small-scale business networks. Whether you have an onsite system, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to create and support a reliable and safe IT system and to benefit from quick access to the seasoned consulting typically restricted to corporations who can afford a large in-house information technology organization.

For mid-size and large companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network service group. Co-sourcing can reduce expenses and help meet schedules for big projects such as application programming, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Companies in Corona, California
Progent's national group of certified consultants offers assistance for all facets of information systems used by businesses of any size. Practice areas served by Progent in Corona include:

Service Delivery Options Available for Corona, California Companies
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and network management. Progent's paradigm for delivering network support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service records, consistent follow-up, and strict expense monitoring for a range of IT service delivery options that include online repairs, onsite help, and top-level consulting.

  • Remote Support
    Progent’s Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the cost or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration process for new customers to address emergency situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional information about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small companies the optimal solution: in-person service professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, see Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with vital technologies including
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and support for business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects including site moves and major system upgrades, longer term projects like management information application development and customization, relational database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services such as data restoration and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is in addition convenient for clients to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure support, and network management while getting enterprise-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized networks common with small businesses, and retains ownership of the software in the client's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting support to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Corona, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support enable small and midsize businesses to avoid the problems related to over reliance on thinly staffed support firms or independent engineers.

Working with Progent allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, small companies sometimes rely excessively on freelance engineers. Though individual service engineers carry lower overhead than larger IT service firms and can afford to charge apparently lower fees, they are sometimes stretched to far to respond quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on vacation, or in class, the lack of replacement staff may force your business to wait for assistance in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs get more expensive. The money you believed you were saving on an independent consultant can evaporate fast due to lost output. In addition, when independent consultants encounter new technologies, the unavailability of a large consulting team to rely on for advice forces them to train on the job while your organization winds up footing the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    The majority of small support organizations or freelance engineers focused on small company network support are capable of providing connect-the-dots fixes but don't have the background to work efficiently with complex network infrastructures that have mixed operating systems, many locations, Voice over IP implementations, mobile workers, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large team of experts can be valuable to your small business because big-company environments are by nature complicated, support issues require thorough understanding of in numerous technical areas, and achieving a high level of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Without a proper basis, a sequence of improvised fixes commonly get piled on top of a tenuous foundation. As a business grows, stability and expandability problems can hinder the productivity of the organization. These networks need thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to a network environment that can act as the solid foundation to meet critical business needs and ease future expansion.

  • Team with Solution Finders, Not Resellers
    Smaller businesses require direction and education to work through an ever more complex array of technology options available for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support services with the real interests of clients. Combining IT support and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the true requirements of a small business.

Get in Touch with Progent
In case your Corona, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Juniper-authorized network engineer can assist your company to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued products to current releases. Progent's Junos OS consultants can also offer support for Juniper's flagship network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain networks that include a combination of Juniper's software platforms.

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    Progent offers nationwide urgent phone support and consulting services for businesses that operate environments powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Remote IT help provides maximum return for your IT budget by extending user productivity and limiting the time charged for network analysis and repair. Advanced remote access tools and experienced service specialists and engineers allow Progent to solve most IT problems without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM premier security professionals to help with the toughest network problems.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and repairing System Center Operations Manager solutions and can provide organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate critical issues uncovered by SCOM 2012.

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    MS Office Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade solution featuring advanced protection, transparent integration with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property protection with this easy-to-administer, highly available IM platform. Successful implementations of Microsoft Office Communications Server call for careful planning and consideration before installation. Progent's Microsoft-certified professionals can deliver the expertise needed to deliver all the advantages of Office Communications Server across your entire organization.

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    Progent's Microsoft-certified consultants can assist you to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from an older device and application management platform or assist you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving business requirements. In addition, Progent can assist you to create an infrastructure that fully supports SCCM by providing expertise with related Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of documenting and archiving service activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom.

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    Progent's veteran group of network consultants and application experts have extensive background delivering remote and onsite support for organizations of all sizes who want to incorporate Android phones and tablets into their information networks so that users can be productive from virtually anywhere. Progent offers the breadth of skills to solve network issues that involve multiple vendors and that represent a mix of older and up-to-date technology. Progent provides budget-friendly remote expertise to assist you with any stage of planning, implementing, managing and maintaining your BYOD solution. Progent can deliver occasional technical support to help you to handle particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and operate Android phones securely and productively.
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