Corona, CA Online Help from Certified Computer Network Service Consultants
Progent's computer troubleshooting services can provide your Corona, CA business budget-friendly and dependable support from enterprise-class network professionals. By delivering network support help when you need it, providing advanced expertise for critical technologies, delivering value-added support such as automated network monitoring, and invoicing only for services you use, Progent offers your Corona, California company an economical solution for maximizing the business value of small business information systems. Whether you maintain an onsite datacenter, connect to cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations to create and support a reliable and secure information system and to have fast availability of the skilled support typically available only to enterprises who are able to afford a sizeable internal IT group.
For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software design and development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can also offer the services of certified consultants to help your business to plan and execute your cloud strategy.
Main IT Areas Supported by Progent for Business Networks in Corona, California
Progent's nationwide team of world-class consultants offers help for all facets of network systems found in businesses of all sizes. Technologies served by Progent in and around Corona include:
Support Delivery Alternatives for Corona, California Companies
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, consulting, and network management. Progent's model for providing IT support is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service records, reliable follow-through, and strict cost monitoring for a range of IT service delivery options that include remote repairs, onsite help, and high-end consulting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progent's Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most network issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to give small companies the best of both worlds: hands-on support technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, see Progent's Help Desk Co-management services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network protection consulting, high availability network design, virtualization strategies, plus configuration, programming and support for small business software including financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term projects such as upgrading a legacy MRP system to a current MS Dynamics 365 solution, database software programming and administration services, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.
- Network Infrastructure Support Services for Telecommuters
Progent can assist small and medium-size companies to design, set up and debug the infrastructure for work-from-home employees. Areas of network infrastructure for which Progent's consultants can provide assistance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless LAN planning and deployment, and robust Internet connectivity. To learn about Progent's network infrastructure consulting expertise for teleworkers, refer to infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class reliability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent offers expert remote support to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide view of system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network information security and reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations wishing to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a support engineer with proven methods for resolving actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for fast solutions. An additional advantage of by-the-minute billing is that you are less inclined to permit less critical issues to fester until they become big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports given by each consultant to each client. The discipline of documenting and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who work with independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more details concerning Progent's knowledge transfer services.
In case your Corona, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).