Quick, Affordable Remote Computer Support for Corona, California Small Businesses
For more than two decades, Progent has specialized in providing enterprise-class network support services to clients with small-company IT budgets. Progent has built a powerful support system that features a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting tools, a large pool of engineers certified in a wide range of IT disciplines, a Help Desk service model that maximizes efficiency and guarantees follow-through, a worldwide team of on-line support professionals, in-person support availability for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house network service team. This can save money and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to plan and implement your cloud strategy.
Core Products and Technologies Supported by Progent for Businesses in Corona, California
Progent's team of world-class consultants offers support for all facets of information systems deployed by companies of all sizes. Technologies supported by Progent in Corona include:
Support Delivery Options Available for Corona, California Companies
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, consulting, and network management. Progent's model for delivering network support is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict cost control for an array of IT service delivery options that include online troubleshooting, onsite support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's network engineers makes it possible to resolve most IT problems quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to accommodate emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information about Progent's online computer support services.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person service professionals when you require them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses affordable availability of world-class consultants who can provide help with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection engineering, fault tolerant it system design, virtual server strategies, plus integration, customization and training for business programs such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and major system migrations, longer term projects such as management reporting application programming and support, relational database software programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of availability and extensibility but that is also easy for clients to migrate to a different support provider or to move internally when your situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit small businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced online consulting to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Corona, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate IT support enable small companies to sidestep the problems related to excessive dependence on small service firms or individual engineers.
Working with Progent allows your small business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT services, smaller businesses often rely heavily on freelance consultants. Although individual support providers have lower overhead than larger support firms and can afford to bill nominally lower rates, individuals are sometimes too busy to respond quickly to critical situations. If an independent consultant is busy with different client, sick, on vacation, or in training, the absence of replacement personnel may require your business to go without assistance in case of an emergency. The more your small business grows, system downtime or difficulties with critical programs become more costly. The money you thought you were saving on an independent consultant can be eaten up fast because of lost output. In addition, when independent consultants confront new technologies, the lack of a big consulting team to count on for assistance forces them to learn with the meter running while your business ends up footing the bill for their continuing training.
- Have Access to Expertise in Complex Network Solutions
The majority of smaller service firms or freelance engineers focused on small business network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complex network infrastructures that have a variety of platforms, multiple sites, Voice over IP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your company because enterprise environments are inherently complicated, integration problems demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for enterprise-tested best practices.
- Create a Solid Basis for Seamless Growth
Small businesses often start with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of improvised repairs often get thrown onto of a weak foundation. As a business evolves, stability and scalability problems can hinder the success of the organization. These environments need thorough assessment, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid basis to handle critical business needs and ease downstream growth.
- Team with Solution Consultants, Not Resellers
Smaller companies require direction and education to work through an ever more complicated maze of technology alternatives available for enabling business growth and improving efficiency. They do not need a network engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support services with the real interests of clients. Combining network consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a customer.
If your Corona, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).