Expert Remote Support for Corona, California Small Business Computers from Certified Engineers
Small businesses have typically been overlooked by large IT support firms. Many small companies allow themselves to become excessively dependent on individual engineers or small consulting firms who don't have the bandwidth or broad skill sets to react quickly or effectively to network crises. Other small businesses resort to giant service providers that employ technicians trained to offer by-the-numbers fixes for common problems but who do not have the background and technical scope to handle the diversity of configurations and absence of standardization typical of small business information networks.
Progent's time-tested approach to delivering affordable and successful technical support to small businesses has made Progent among the most respected Microsoft-certified IT consulting firms in the industry. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of certified experts to help your company to plan and implement a sensible cloud strategy.
Key Technologies Serviced by Progent for Businesses in Corona, California
Progent's nationwide team of world-class consultants provides assistance for virtually all aspects of network technology deployed by businesses of all sizes. Technologies served by Progent in Corona include:
Service Delivery Options for Corona, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management. Progent's model for providing IT support services is based on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive service records, reliable follow-up, and strict expense monitoring for a range of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online network support services.
- On-site Service
Progent provides on-site technical support for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small businesses the best of both worlds: on-premises support technicians when you need them as well as the on-line help of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues. for more information, visit Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, high availability network consulting, virtual server strategies, plus configuration, programming and training for small business programs such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and major software migrations, extended initiatives such as management reporting application development and customization, relational database application development and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that support the gear of some of the world's biggest IT organizations, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and performance is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and network management while getting world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the software in the customer's hands so that moving to a new virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help enterprises comply with industry standards and statutory requirements for network data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of advantages to companies wishing to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of IT support, executing a wide range of technical projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for fixing real-world network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big bills for quick repairs. Another benefit of granular billing is that clients are not inclined to allow incipient issues to stay unaddressed until they grow into big problems.
Read more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to every customer. The discipline of documenting and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Corona, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).