Corona, CA Online Support from World-class Computer Service Professionals
Progent's network technical support services can deliver your Corona, CA company cost-effective and reliable access to enterprise-class information technology professionals. By providing network support service when you require it, offering advanced knowledge for line-of-business applications, delivering unique services such as automated network monitoring, and invoicing only for services you receive, Progent gives your Corona, California company an affordable option for optimizing the profitability of small business networks. Whether you maintain an on-premises system, connect to cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for businesses to create and manage a reliable and secure information system and to benefit from fast access to the skilled help typically restricted to corporations who are able to maintain a sizeable in-house information technology staff.
For mid-size and large companies, Progent can provide co-sourcing services to supplement the technical skills of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your company to design and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Corona, California Businesses
As a Microsoft-certified Partner consulting company with a large group of Cisco Premier CCIE networking consultants and Apple Computer accredited consultants, Progent provides urgent assistance and affordable online consulting to Corona, CA businesses for a broad range of computer technologies such as:
Service Delivery Options for Corona, California Companies
Progent has a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, and network administration. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough activity documentation, consistent follow-up, and tight expense monitoring across a range of network service delivery options that include online repairs, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progent's Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and repair hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve most IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's online network support expertise.
- On-site Service
Progent provides on-site computer support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small and midsize businesses the best of both worlds: onsite support professionals when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics. For details, refer to Progent's Help Desk sharing services.
- IT Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can deliver help with critical technologies including Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, server virtualization solutions, plus integration, programming and training for business programs such as accounting, operations, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, extended initiatives such as upgrading a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Network Infrastructure Guidance for Telecommuters
Progent can help small and mid-size companies to design, implement and troubleshoot the network infrastructure for telecommuters. Areas of network infrastructure where Progent's experts can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network planning and deployment, and robust Internet access. For details about Progent's infrastructure support services for teleworkers, refer to network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to a different support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory mandates for network information protection and incident reporting.
The breadth and size of Progent's consulting team offer a unique array of advantages to customers wishing to increase the productivity of their information network within an affordable budget. These advantages include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only expert IT help, but also a support engineer with field-tested methods for resolving actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for quick solutions. An additional advantage of by-the-minute pricing is that customers will not be tempted to permit less critical problems to fester until they grow into major ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation given by each consultant to each client. The practice of detailing and archiving support records allows more efficient service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small businesses who work with independent consultants or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Corona, California company needs to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).