Fast, Affordable Online Computer Network Troubleshooting for Corona, California Small Businesses
For over two decades, Progent has focused on delivering enterprise-class network support services to clients who have small-business IT budgets. Progent has built a unique service system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial pool of engineers accredited in a broad array of technical disciplines, a Help Desk service model that maximizes efficiency and ensures follow-through, a worldwide team of remote support professionals, in-person service options for the majority of most zip codes in the United States, and a company culture focused on resolving network problems in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service staff. This can save money and minimize technical risks for major IT initiatives such as software development, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to assist your company to design and execute your cloud strategy.

Popular Products and Technologies Supported by Progent for Businesses in Corona, California
Progent's nationwide team of industry certified experts provides support for all aspects of information systems deployed by organizations of any size. Areas served by Progent in Corona include:

Support Delivery Options for Corona, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and IT management. Progent's model for providing IT support is built on the Help Desk operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and tight expense monitoring for an array of network support delivery alternatives that include online troubleshooting, in-person help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online computer support expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, network protection consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and training for business software including accounting, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, longer term projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics 365 package, relational database software development and DBA support, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and medium-size businesses to design, deploy and debug the infrastructure to support remote workers. Areas of infrastructure for which Progent's consultants offer support include secure and convenient VPN tunnel connections, VDI desktop software, router integration, wireless LAN design and deployment, and robust Internet connectivity. For information about Progent's infrastructure consulting services for remote workers, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and expandability but that is also easy for clients to migrate to another support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered service, can handle the multi- OS and non- standardized environments common with small businesses, and retains control of the licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including protection, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Corona, California Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network support allow small and midsize companies to avoid the problems related to over reliance on thinly staffed support firms or freelance engineers.

Working with Progent's Experts enables your business to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, smaller businesses often depend heavily on individual engineers. Although individual support providers carry lower overhead than larger support organizations and can typically charge nominally lower fees, individuals are sometimes too overworked to react rapidly to urgent problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may force your company to go without help during an emergency. The more your small business grows, network downtime or problems with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lower output. In addition, when freelance consultants confront new technologies, the unavailability of a large consulting team to rely on for assistance forces them to learn in place while your company ends up with the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support organizations or independent engineers focused on small business IT support may excel at delivering connect-the-dots solutions but lack the seasoning to deal efficiently with complicated network environments with a variety of operating systems, multiple locations, Voice over IP implementations, remote workforces, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's extensive team of experts can benefit your small business because enterprise environments are characteristically complex, integration issues require in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of improvised repairs commonly get piled onto of a marginal structure. As a business grows, reliability and scalability problems can hinder the success of the business. These networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will act as the solid basis to meet current business requirements and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies need direction and education to navigate through an increasingly complex array of technology options offered for accelerating business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical support services with the real needs of clients. Mixing IT support and product reselling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the actual needs of a client.

Get in Touch with Progent
In case your Corona, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of any size to design, deploy, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of Data Protection Manager or from another backup system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing especially challenging problems, or comprehensive project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Lync 2013, rebranded Skype for Business, allows businesses of any size to create a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with app sharing, as well as IP-based and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (via Lync Online) or hybrid topology appropriate for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT staff and end users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with popular Microsoft 365 apps including Outlook clients and PowerPoint.

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    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud architectures and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or onsite consulting services to help you to plan, install, manage and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software.

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    Progent's support specialists in Mac and Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration support. Enabling productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to maintain their strategic advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in a solution that delivers the maximum level of dependability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management options are based on mature virtualization architectures that allow small and midsize companies with multi- platform IT systems to economize dramatically on the costs of capital investments, system maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your current SQL Server environment to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer remote or on-premises support ranging from as-needed design review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and on budget.

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    The service background of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft technology, assures you success in selecting the edition and set up of Windows 2003 Server that aligns best with your company's strategy. Progent can also help you with planning, deploying, administering and supporting powerful information technology applications based on Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Windows NT.

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    Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines (VMs), mailbox databases and logs; setting up HLB for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web.
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