Low-cost Network Troubleshooting from Microsoft premier Experts for Companies in Corona, CA
By offering world-class know-how when you require it, making available specialized knowledge for critical business applications, offering high-value services like virtual server hosting, invoicing only for help delivered, and charging no sign-up or retainer fees for standard services, Progent helps you to increase the business value of your It network and reduce service costs. Progent recognizes that information system security, dependability, and performance are just as critical to small businesses as to major enterprises but that small organizations don't have the economy of scale to spend heavily in computer technology and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can match Progent's capability to deliver the network support expertise your business requires when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal network support team. This can cut costs and minimize technical risks for major IT initiatives like software development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your company to design and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Business Networks in Corona, California
Progent's nationwide team of world-class consultants offers assistance for virtually all aspects of network systems deployed by businesses of all sizes. Areas supported by Progent in and around Corona include:

Support Delivery Alternatives Available for Corona, California Companies
Progent has a selection of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering computer support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity documentation, reliable follow-up, and strict expense monitoring across a range of network service delivery modes that include online troubleshooting, on-premises help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's IT consultants allows them to handle the majority of network problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more information about Progent's remote computer support services.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk sharing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, non-stop it system engineering, server virtualization solutions, plus integration, customization and support for business programs such as accounting, ERP, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and massive software migrations, longer term projects such as customizing a legacy MRP system to a modern Microsoft Dynamics 365 solution, relational database application development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and debug the infrastructure to support telecommuters. Aspects of network infrastructure for which Progent's experts offer support include secure and convenient VPN tunnel connections, VDI desktop software, router setup, wireless network design and deployment, and robust Internet access. For information about Progent's infrastructure expertise for teleworkers, refer to network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of availability and expandability but that is in addition convenient for customers to transfer to another support provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, system support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting services to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Corona, California Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate network consulting enable small and midsize companies to avoid the problems related to excessive reliance on small support firms or freelance consultants.

Teaming with Progent allows your company to:

  • Prevent Excessive Dependence on Freelance Consultants
    For IT services, smaller businesses often depend excessively on independent engineers. Though individual support providers have lower expenses than more substantial IT service firms and can typically bill nominally smaller rates, they are frequently spread too thin to respond quickly to urgent situations. If an independent consultant is occupied with different client, sick, on travelling, or in class, the absence of replacement staff may force your company to wait for assistance in case of an emergency. The more your small business grows, network unavailability or problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly due to lower productivity. In addition, when freelance consultants encounter unfamiliar technologies, the lack of a large engineering team to count on for assistance requires them to train on the job while your business winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of small service firms or freelance consultants specializing in small business IT support are capable of delivering routine fixes but lack the experience to deal cost-effectively with complicated IT environments with mixed platforms, multiple sites, VoIP implementations, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your small business because big-company networks are characteristically complex, integration problems demand thorough knowledge in many technical areas, and achieving a high level of stability, availability, and security requires industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a series of improvised fixes often get piled on top of a tenuous foundation. As a business grows, stability and scalability problems can hinder the productivity of the business. Such networks require proper evaluation, intelligent business planning, and in-depth expertise to migrate to a network infrastructure that will act as the reliable foundation to meet current business needs and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Small companies need direction and education to work through an increasingly complex array of IT options offered for accelerating business growth and improving efficiency. Businesses do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services exclusively. This permits Progent to align consulting support services with the genuine interests of customers. Combining IT consulting and product reselling can result in a conflict where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Corona, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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