Quick, Low-cost Remote Computer Network Troubleshooting for Corona, California Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-class computer support services to customers with small-company budgets. Progent has developed a unique support system that includes a streamlined, seamless virtual office network, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a broad range of technical practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide group of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your company to design and implement a sensible cloud strategy.
Main IT Areas Serviced by Progent for Businesses in Corona, California
Progent's team of industry certified experts provides help for all aspects of information systems deployed by companies of any size. Practice areas served by Progent in and around Corona include:
Support Delivery Alternatives Available for Corona, California Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, and IT management outsourcing. Progent's model for delivering network support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, reliable follow-through, and tight expense control for an array of IT service delivery alternatives that include online troubleshooting, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix network problems without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the optimal solution: onsite support technicians when you require them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Online Help Desk Services.
- Help Desk Co-management Services
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For more information, visit Progentís Help Desk sharing services.
- IT Consulting Services
Progent provides small businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system consulting, virtual server strategies, plus integration, programming and support for business applications including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, longer term initiatives such as customizing a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 package, relational database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and malware cleanup.
- Network Infrastructure Consulting Expertise for an At-Home Workforce
Progent can assist small and medium-size companies to design, configure and troubleshoot the infrastructure required for teleworkers. Aspects of network infrastructure for which Progent's experts can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN planning and implementation, and robust Internet connections. To find out about Progent's infrastructure support services for a remote workforce, see network infrastructure support services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the top degree of availability and scalability but that is in addition easy for clients to transfer to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtualization technologies that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- OS and loosely standardized environments common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of network protection and can assist with complex security projects like SIEM solutions to help companies comply with business guidelines and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering team bring a powerful array of advantages to organizations trying to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, in the trenches of IT support, performing a wide variety of technical projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for fixing actual IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major invoices for fast solutions. Another benefit of granular invoicing is that you are not tempted to allow less critical problems to fester until they grow into big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by each consultant to each client. The discipline of detailing and archiving service records allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Corona, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).