Corona, CA Remote Support from Certified Computer Network Service Consultants
Progent's computer network tech support services can provide your Corona, CA business affordable and reliable support from world-class information technology experts. By delivering IT consulting service when you need it, providing specialized expertise for line-of-business applications, offering value-added support such as 24x7 server monitoring, and charging only for services you use, Progent offers your Corona, California business an affordable solution for maximizing the business value of small office information systems. Whether you maintain an on-premises datacenter, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses to build and support a robust and safe IT system and to benefit from quick access to the experienced support usually restricted to enterprises who can afford a sizeable in-house information technology staff.
For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal network service staff. This can reduce expenses and minimize technical risks for major projects such as software programming, business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited experts to assist your company to design and execute a sensible cloud strategy.
Key Technical Areas Supported by Progent for Businesses in Corona, California
Progent's group of world-class engineers provides assistance for all facets of network systems found in businesses of any size. Areas supported by Progent in Corona include:
Support Delivery Alternatives for Corona, California Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Call Center structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures fast support, comprehensive activity documentation, consistent follow-through, and strict cost control for an array of IT support delivery options that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues quickly. For complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to give small businesses the best of both worlds: onsite support professionals when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who need fast and dependable access to an online Help Desk with effective phone assistance, remote repair capability, and enough technical depth for full problem escalation. Because smaller companies typically are constrained by limited information technology funds and can spare scant management bandwidth for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that small business information systems stay productive. Learn more concerning Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network design, server virtualization solutions, plus configuration, customization and training for business applications such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and massive software upgrades, extended initiatives like business analytics software development and support, relational database application programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications such as Exchange and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for customers to transfer to a different support provider or to move internally when your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized networks typical of small companies, and retains control of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-qualified cybersecurity consultants,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government mandates for network data protection and incident reporting.
The scope and size of Progent's consulting team bring a unique set of benefits to customers trying to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the forefront of IT service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for resolving actual network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no registration charge and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for fast repairs. Another advantage of by-the-minute invoicing is that you are not inclined to permit simple problems to fester until they become major problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing support activity allows more effective support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with freelance consultants or who employ in-house IT staffs gain when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
In case your Corona, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).