Corona, California Microsoft and Cisco Premier Certified Consulting Firm

Support Delivery Options for Corona, California Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, and network management outsourcing. Progent's model for providing network support services is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-up, and strict expense control across an array of IT service delivery alternatives that include online repairs, onsite support, and top-level consulting.

• Remote Service
  Progent�s Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information about Progent's online network support expertise.

• Onsite Support
  Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small and midsize companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite network service.

• Help Desk
  Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, visit Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent�s Help Desk Co-management service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progent�s Help Desk sharing services.

• Consulting Services
  Progent offers small businesses affordable availability of world-class consultants who can provide assistance with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection engineering, high availability network consulting, virtual server strategies, plus integration, customization and training for small business applications such as accounting, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and major software upgrades, longer term initiatives such as upgrading a legacy ERP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

• Infrastructure Guidance for Teleworkers
  Progent can help small and medium-size companies to design, deploy and troubleshoot the network infrastructure for work-from-home employees. Areas of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN connections, Virtual Desktop Infrastructure platforms, router setup, wireless network design and deployment, and robust Internet access. To find out about Progent's network infrastructure support services for at-home workers, go to infrastructure expertise for an at-home workforce.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers full hosting for all of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for customers to transfer to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that moving to a different virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

• Hybrid Cloud Integration Support
  Progent can provide advanced remote support to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
  Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you�re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Corona, California Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate network support allow small companies to avoid the problems associated with excessive reliance on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts allows your small business to:

• Avoid Excessive Dependence on Individual Consultants
  For network support, smaller companies often depend heavily on freelance consultants. Though individual support providers carry lower overhead than more substantial IT service firms and can typically bill apparently smaller rates, freelancers are occasionally unable to react rapidly to critical network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the absence of backup personnel may require your business to go without help in case of a crisis. The more your company grows, network unavailability or problems with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly due to lower productivity. Also, when independent engineers encounter new technologies, the unavailability of a large engineering team to depend on for advice forces them to train in place while your business ends up footing the costs for their ongoing education.

• Have Access to Certified Professionals in Advanced Information Technology Solutions
  Many smaller support organizations or freelance consultants who concentrate on small business network support are capable of delivering connect-the-dots fixes but lack the experience to work cost-effectively with complicated IT configurations that have mixed platforms, numerous sites, Voice over IP implementations, remote workforces, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large group of experts can benefit your company because enterprise networks are characteristically complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable level of stability, availability, and security requires industry-proven best practices.

• Build a Solid Basis for Seamless Growth
  Small companies often start with a network cobbled together on a shoestring budget. Without a solid basis, a series of band-aid repairs often get thrown on top of a tenuous foundation. As a company grows, stability and expandability problems can hinder the success of the business. Such environments require proper assessment, smart business planning, and broad-based expertise to upgrade to an IT infrastructure that will act as the solid basis to handle current business needs and support future growth.

• Team with Solution Consultants, Not Resellers
  Small companies need direction and education to navigate through an increasingly complex array of IT options offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service organization that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This permits Progent to match technical support services with the genuine needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the true requirements of a small business.

Contact Progent
In case your Corona, California business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).