Consulting Support for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry wireless smartphones were once one of the most successful solutions for maintaining anytime-anywhere access to messaging, scheduling, web applications, and other vital business information. Progent offers Corpus Christi, Texas businesses the services of BlackBerry-certified professionals who can assist companies to maintain their BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the complexity of small business networks has increased, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has become increasingly difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations frequently turn to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, gives small businesses an economical alternative for integrating RIM BlackBerry products productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to monitor and support BlackBerry devices throughout your company, define security policies that make sense for your company, develop custom wireless software, and ensure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services


Consulting Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of BlackBerry wireless handsets, offering a single platform for controlling key tasks like smartphone installation, upgrades, and deactivation and also providing a solid foundation for security and high availability. BlackBerry Enterprise Server supports transparent communication between Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server includes a variety of data protection capabilities beginning with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in adjusting degrees of protection to meet the specific needs of your network. Progent's BlackBerry certified engineers can help you to choose powerful security features and activate them remotely. Samples of these wirelessly selectable security features are:

  • Lock down a smartphone
  • Erase information from a lost or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining mechanisms to keep users from loading or executing unsafe or prohibited software. Progent can assist you to select blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Block external programs from using persistent storage on the smartphone
  • Determine which resources third-party applications can use on the device
  • Limit the kinds of access external software running on the smartphone can establish
  • Block all third-party applications from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-premier Support is Quick and Economical
For companies in Corpus Christi, Texas who require quick and economical help from a qualified RIM BlackBerry support professional, Progent provides effective online help from a seasoned support team who have provided IT solutions to organizations in each state in the United States. (See Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to resolve problems rapidly, so you reduce wasted productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert support in areas such as troubleshooting synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, configuring wireless program installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry expert can help you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Specialist
In order to contact Progent about engineering expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.



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    Progent's Shared Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.

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    Computer Engineer Catalyst AP Management

    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts offer affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.

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    Remote Consultancy LockBit ransomware hot line

    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an ongoing ransomware breach. Call 800-462-8800

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    Exchange Server 2013 incorporates significant improvements to the functionality of Exchange 2010 and delivers powerful innovations plus a revamped architecture. These enhancements affect key facets of IT like ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing remote consulting and management services for Microsoft Exchange 2013.

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    Progent can assist businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment investments. Azure includes a wealth of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and resources and ensure you avoid the typical errors small companies make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.

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    Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Progent's small granularity eliminates large invoices for fast solutions so you won't be tempted to allow minor problems to fester. .

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    Progent's Computer Help Desk Call Center Outsourcing Services for PC desktop support are intended specifically for small businesses who require fast availability of a Help Desk Service Center with professional phone support and full escalation options but who must operate within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Deployment.

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  • VMware Infrastructure Specialist
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    Progent offers the support of a certified VMware VCDX expert to help you design, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, fault tolerance, and disaster recovery.

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  • certificate expiration management Professional ProSight network infrastructure documentation management Engineer
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  • Microsoft Firewall Online Support
    IT Consulting ISA Server

    Progent's certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer can help your small business design and implement a configuration of Microsoft ISA Server 2004 that meets your information security needs without limiting your productivity.

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  • Server Monitoring Consultants
    Remote Server Management Integration Services

    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of vital assets that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity.


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