Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most popular solutions for maintaining location-independent access to email, scheduling, web-based applications, and other vital business data. Progent offers Corpus Christi, Texas companies the services of BlackBerry-certified experts who can assist companies to manage their BlackBerry deployments or transition smoothly to a current mobile platform.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for companies regardless of size, successful integration and support of BlackBerry solutions has grown more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small businesses frequently resort to external support firms who specialize in BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small companies an economical solution for incorporating BlackBerry technology productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management utilities to help you monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and safely.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.

Onsite IT Consulting
Progent locations in South Central Texas

City Address Phone Link
Austin 700 Lavaca St, Suite 1400
Austin, TX 78701
United States
(737) 204-0155 Austin Network Support Services
Corpus Christi 710 Buffalo Street
Corpus Christi, TX 78401
United States
(361) 356-3700 Corpus Christi Network Support Services
San Antonio 110 E Houston Street
San Antonio, TX 78205
United States
(210) 750-3330 San Antonio Network Support Services


Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry smartphones, offering a centralized platform for handling key tasks like smartphone deployment, updates, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange Server, Groupwise, or Lotus email servers and BlackBerry smartphones and allows wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry Enterprise Server includes a wealth of security capabilities beginning with advanced data encryption of information sent between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in selecting levels of protection to match the special requirements of your mobile network. Progent's BlackBerry certified consultants can help your company to choose powerful security features and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase information from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BES Server also offers versatility in determining ways to prevent users from installing or executing unsecure or unauthorized software. Progent can help you to select blocking processes such as:

  • List precisely which programs are permitted on the device
  • Prevent external software from using non-volatile memory on the smartphone
  • Select which resources external software can use on the BlackBerry device
  • Limit the kinds of connections third-party programs running on the smartphone can initialize
  • Prevent all third-party software from being loaded or run on the BlackBerry smartphone

Expert BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry engineers are available remotely to deliver prompt assistance to companies in the Corpus Christi region or throughout Texas. Progent's experienced online consulting experts have helped IT organizations solve network issues and reduce IT service expenses in every state in the country and established a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online help for a wide selection of issues associated with RIM BlackBerry products such as synchronization, integration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out planning and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration model and equipment meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software editions, processors and storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to run company-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.



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    Progent's Windows consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and administration, network optimization, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and post-migration Call Center support services.

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    The Progent Test and Training Lab located at the QTS Colocation Center is available for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers who lack sufficient internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical network initiatives on schedule.

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    Progent's consultants can provide Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and Exchange Server expertise, network protection services, and custom education. Progent can assist clients to migrate to macOS from OS X or earlier editions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad management, or moving to iCloud. For computer environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and supporting a network environment that is reliable, safe, efficient and aligned with your organization's business goals.

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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver rapid, zero data loss disaster recovery between sites that are up to 185 miles (300km) apart from each other. Progent's roster of veteran IT consultants can help you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster environment by providing help with procedures such as assigning shelf IDs, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and testing your disaster recovery solution to prove adherence with industry standards and regulatory mandates.

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    Microsoft Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade package offering enhanced security, transparent integration with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and improved business efficiencies, increased individual productivity, and better intellectual property security with this simple-to-administer, highly available solution. Effective implementations of Office Communications Server require extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can provide the skill needed to realize all the advantages of Office Communications Server across your entire organization.

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    Progent's Linux consulting experts offer small businesses and developers support for administering and supporting Linux systems that run with Microsoft-powered networks. Progent can give your organization contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise offers you an easy single source to help you create and manage a secure and robust cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating MS Windows with leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the important 32-bit applications which you want to retain plus the new 64-bit versions of applications you plan to run.

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