Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Corpus Christi company to pick the right technologies and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers top business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Corpus Christi, Texas companies to with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as a component of a business continuity preparedness plan, can overwhelm even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online IT support specialists combined with enterprise-class trouble ticketing and tracking software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or edit their active tickets, add information, and upload screen captures and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to augment your existing Help Desk Call Center staff by sharing delivery of Support Desk support services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution based on the leading PSA tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Augmentation Services can help your business to deliver best-in-class technical support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Corpus Christi, Texas organization, call 1-800-993-9400 or visit Contact Progent.