Enlarging your remote workforce can have a major impact on network architecture, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Corpus Christi company to pick the appropriate tools and follow best practices in creating and operating a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent offers support services that go from as-needed expertise for getting you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent can help Corpus Christi, Texas companies to succeed with any aspect of creating a high-functioning remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Services for Teleworkers
An emergency, enterprise-wide changeover to a teleworker workforce, which might be activated by an epidemic or as a component of a business continuity process, can overwhelm even a high-performing internal Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's extensive network of online IT support specialists combined with world-class ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC technical support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or edit the status of their current trouble tickets, add information, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service allows your company to expand your existing Call Desk organization by splitting responsibilities for Support Desk support services seamlessly between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support model utilizing the leading professional services automation tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. To find out how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class desktop support to your telecommuters, refer to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Corpus Christi, Texas company, call 1-800-993-9400 or go to Contact Progent.