Enlarging your at-home workforce may have a major impact on IT architecture, security, and corporate processes. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Corpus Christi organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you over challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can assist Corpus Christi, Texas businesses to succeed with any facet of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Services for Remote Workers
A rapid, organization-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as a component of a disaster recovery process, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from help requests through ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to track or edit their active tickets, add details, and append screen captures and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Supplemental Service allows you to supplement your existing Call Desk staff by splitting delivery of Call Desk support services transparently between your regular support organization and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support model based on the number one professional services automation (PSA) tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide world-class desktop support to your at-home employees, go to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Corpus Christi, Texas company, call 1-800-993-9400 or go to Contact Progent.