Enlarging your remote workforce may have a significant effect on IT architecture, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can assist your Corpus Christi organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes teamwork and returns maximum value. Progent can provide services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Corpus Christi, Texas organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, company-wide switchover to a from-home business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support specialists combined with world-class trouble ticketing and tracking software to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or revise their current tickets, add information, and upload screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For more information, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service enables your company to expand your existing Support Desk team by splitting delivery of Help Desk Call Center support transparently between your regular IT support organization and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the leading professional services automation tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can help your business to deliver world-class IT support to your at-home workforce, see Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Corpus Christi, Texas business, phone 1-800-993-9400 or visit Contact Progent.