Enlarging your remote workforce may have a significant impact on network architecture, security, and company culture. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Corpus Christi organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent's consultants can help Corpus Christi, Texas organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.
Help Desk Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Supplemental Service allows your company to expand your existing Help Desk Call Center staff by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide best-in-class desktop support to your at-home workforce, see Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Corpus Christi, Texas company, call 1-800-993-9400 or go to Contact Progent.