Expanding your remote workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Corpus Christi company to pick the appropriate technologies and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent offers support services that go from on demand expertise for getting you over challenging IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Corpus Christi, Texas organizations to with any aspect of building a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or expand their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial help requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their active trouble tickets, add details, and upload screen captures and attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your business to expand your existing Call Center team by sharing delivery of Support Desk support services seamlessly between your regular support staff and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collective support model utilizing the number one PSA platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your business to provide best-in-class IT support to your at-home workforce, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Corpus Christi, Texas organization, phone 1-800-993-9400 or visit Contact Progent.