Enlarging your remote workforce may have a significant impact on network architecture, security, and company culture. Progent has 20 years of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can help your Corpus Christi organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum value. Progent can provide support services that go from on demand guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Corpus Christi, Texas organizations to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Remote Workers
An emergency, enterprise-wide changeover to a telecommuter business model, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of remote technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their active trouble tickets, enter information, and append screen captures and relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Supplemental Service allows your company to expand your existing Help Desk Call Center staff by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support model based on the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide best-in-class desktop support to your at-home workforce, see Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing a productive telecommuter solution for your Corpus Christi, Texas company, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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    Progent's Cisco certified network infrastructure experts can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, upgrade and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent is convinced that a carefully designed and implemented information system is a crucial piece for enabling any firm's growth, and we follow this belief in our corporate system infrastructure. We have created a non-stop virtual office network that enables our staff consultants and authorized contractors to deliver fast and effective service, collaborate easily on complex projects, and gain from career and private maturity from being part of an exciting company ethos of personal drive and freedom.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the maximum level of dependability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are built on proven virtualization techniques that enable small and midsize businesses with multi- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's certified SQL Server application developers and DBAs can provide remote consulting to help businesses of all sizes to create, manage, and maintain applications based on the Microsoft SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants offer help with any element of application development in solutions that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Progent provides small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to design a detailed security plan and select the right technologies from a variety of vendors to achieve your security goals while sticking within your spending limits.

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    Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2003 support, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.

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    Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Lync Server 2010 for your environment and can help you to design and execute a rollout of Microsoft Lync Server 2010 that consolidates the management of IM and Presence and increases the productivity of your office employees, at-home workers, and smartphone users. Progent can also help you to carry out a smooth migration to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server 2010 to improve the collaborative capabilities of MS Office programs, and offer webinar training and ongoing technical support for Lync and other Microsoft products.

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    Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.

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    Progent can help businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network management and lower hardware expense. Azure offers a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the common errors small companies make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.

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    Progent provides several essential kinds of Call Center services including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers convenient access to a dependable support resource with extensive experience providing phone support and online repair for IT systems powered by Microsoft products. Progent's concentration is on giving the support Help Desk a respected reputation as a solid contributor to business performance. Progent's goal is to fix rather than merely record problems.

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    Progent offers fast access to the expertise of seasoned wireless specialists who can help organizations to assess the value of Ubiquiti UniFi wireless access points for your company and help you to plan, install, manage, and debug your UniFi wireless network. Progent can also carry out a wireless site survey to help you to select, provision, and place UniFi Wi-Fi access points for your required coverage and throughput.

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