Enlarging your telecommuter workforce may have a significant effect on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can help your Corpus Christi organization to select the right technologies and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and returns top business value. Progent can provide support services that go from as-needed expertise for helping you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Corpus Christi, Texas businesses to succeed with any aspect of creating a high-performing work-at-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Call Center Support for Remote Workers
A rapid, company-wide changeover to a telecommuter workforce, which could be the result of a pandemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Support Desk services leverage Progent's extensive network of online IT support experts along with world-class trouble ticketing and follow-up software to provide an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their active tickets, add information, and append screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service enables your business to expand your existing Call Desk staff by splitting delivery of Help Desk support services transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a collective support solution utilizing the number one professional services automation (PSA) platform for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to provide best-in-class IT support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Corpus Christi, Texas company, phone 1-800-993-9400 or go to Contact Progent.