Enlarging your remote workforce can have a significant effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Corpus Christi company to pick the right tools and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.
Progent can help Corpus Christi, Texas companies to succeed with any aspect of creating a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A sudden, company-wide switchover to a teleworker business model, which might be driven by a pandemic or as an element of a disaster recovery process, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from initial service requests through ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to track or edit their active trouble tickets, enter information, and append screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service enables your business to supplement your existing Support Desk organization by sharing delivery of Help Desk Call Center support services transparently between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model based on the leading PSA tool for handling help requests and ticketing, assigning responsibility, tracking progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide best-in-class desktop support to your at-home workforce, visit Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Corpus Christi, Texas business, phone 1-800-993-9400 or refer to Contact Progent.