Expanding your remote workforce may have a major impact on IT infrastructure, security, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Corpus Christi organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent can provide services ranging from as-needed expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Corpus Christi, Texas organizations to with any facet of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk services, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and tracking technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC support from service requests through trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or edit their active trouble tickets, enter details, and upload screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Augmentation Service enables you to augment your existing Call Center staff by sharing responsibilities for Help Desk Call Center support seamlessly between your in-house IT support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Corpus Christi, Texas organization, call 1-800-993-9400 or refer to Contact Progent.