Corpus Christi Consulting Experts for Network Support Firms
Transparent Short-Term Support Staff Help
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Corpus Christi
Progent’s consulting support for network service firms in Corpus Christi Texas enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent supplement to your regular IT support team. This can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and improve your bottom line.
Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the world’s largest IT service firms. Progent’s range of technical knowledge allows you to widen the capabilities of your IT service business, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Using Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT service firms seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the range of technologies your company can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metro areas is available throughout the US at extra cost.
- You retain complete control of your clients and billing.
- Your customers submit requests using your own branded Internet portal, an 800 number, or by directing a message to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices you rather than your client.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Service Reporting: Progent uses an advanced service reporting system to make sure all services performed are fully described. This allows you to shift service assignments to in-house consultants once you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and efficiently take on additional opportunities beyond your main areas of excellence and open additional geographies without the risks associated with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more solutions to more customers under your own company name.
- Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: With a sizable roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Remote Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs and produces quick solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Corpus Christi, Texas Companies
Progent's nationwide team of certified consultants and technical experts offers Corpus Christi, Texas companies a broad range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- AD Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Management
- iPhone Support
- Android Phone Integration
- Ransomware Defense
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More About Progent's Consulting Program for IT Service Organizations in Corpus Christi, Texas For additional information about Progent's reseller support for IT service organizations in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Cisco wireless controller Setup and Support
24/7/365 IT Consultant Android Integration
Progent’s Wireless Consulting Services offer a fast, economical option for businesses of any size to integrate, manage, monitor and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Consultant Services Mandrake Linux
Mandriva Linux Specialist
If your company is producing UNIX or Linux software in an environment that includes Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of high-value expertise without the continual hassle of managing your company information system. Through the use of automated server monitoring and by providing remote and in-person support as your business needs it, Progent offers an affordable way for supporting an IT system that provides high dependability, security, and performance. Progent's UNIX/Linux developer support offerings include full-service network support outsourcing, virtual infrastructure, online and in-person service and troubleshooting, proactive network monitoring services, and Contact Center outsourcing.
Juniper SSL VPN Security Tech Services
Juniper SA700 SSL VPN Security Certification
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Urgent Teleworker Helpdesk IT Consulting
Remote Workforce Helpdesk Services Support Services
Progent can provide small and medium-size businesses overflow or fully outsourced Help Desk support for offsite employees.
Microsoft Dynamics GP ERP Professional
Immediate Dynamics GP Great Plains Software On-site Technical Support
Progent’s Microsoft certified consultants offer a range of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial products in the Dynamics GP/Great Plains line, provides an affordable tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP is easy to deploy and configure, and with its segmented approach you are able to license only the capability you currently require, with the option to expand clients and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software support engineers can show you how to install, configure and manage Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP/Great Plains.
Protect MS SQL
MS SQL Technical Support
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of cutting-edge enterprise-class applications that can provide your company a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Emergency Aironet 802.11ac Access Point Onsite Technical Support
Aironet 3800 Access Point On-site Technical Support
Progent's Cisco CCIE-certified wireless network infrastructure experts can provide online or on-premises configuration and troubleshooting support to help your organization to design, configure, update, tune, administer and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most appropriate selection, placement and setup of Aironet Wi-Fi access points to accommodate your specific workplace layout, building structure, and anticipated network traffic.
Virtual Machine Manager Integration
IT Consultant SCVMM 2012 Hyper-V Clusters
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to migrate from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get the highest possible business value.
SCCM 2016 MDM Remote Support
SCCM 2016 Primary Site IT Consultants
System Center Configuration Manager 2016 automates software provisioning and updating, simplifies security and compliance settings control, keeps track of network resources, guards against company data leakage, provides health reporting, enables safe self service, and offers a single point of control for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist your organization with any aspect of planning, installing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid networks.
Consultants Business Portal for Dynamics GP
Specialists Dynamics GP Continuum
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to create reports that allow you to track your business more thoroughly, turning uncooked data into useful insights into your company and customers.
IT Services SCCM 2012 Asset Inventory
SCCM 2012 Reporting IT Consultants
Progent can help your organization to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or assist you to modify your existing SCCM 2012 ecosystem to support your evolving IT needs. In addition, Progent can assist you to create a software foundation that extracts the most value from SCCM by providing expertise with associated Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
IT Consultants SharePoint Server
Microsoft Office SharePoint Server 2013 Outsourcing
Progent’s Microsoft-certified consultants can provide organizations of any size consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web technology for efficiently connecting people, teams and data. SharePoint offers a common spot for your workers or customers to access, manage, distribute and manipulate relevant information, files, and software and to communicate with other people. Microsoft SharePoint allows quicker and better decisions, more efficient sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, customers, teams and projects with the data they’ve created in a manner that makes data convenient to find, download and apply. Progent's certified SharePoint experts can assist you to support your current SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.
Top Office for Mac Online Troubleshooting
VBA for Mac Computer Engineer
Microsoft Office for Mac allows Mac users to run the industry's most popular office productivity applications. Progent's Apple-certified Macintosh consultants can help you configure Mac Office on a multi-vendor environment that incorporates Apple OS X and Windows-powered platforms so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with colleagues who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Mac with Microsoft Windows computers with extensive resource sharing, or networks which carefully limit collaboration between Mac and Windows users.
MRTG Remote Technical Support
Nagios Online Consulting
Network monitoring commonly involves tracking a system's resource utilization to help uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that run under Linux or UNIX and can be deployed to monitor multi-OS networks where Linux and Windows operate together. Progent's system support consultants can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's UNIX support services offer small businesses and programmers help with managing and servicing UNIX/Linux and Solaris systems that work with Windows-based technology.
Active Directory Cleanup Engineer
Network Health Reports Specialists
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable and safer AD environment. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime.
Texas Computer Consultancy
Illinois Information Technology Consulting Firms
Progent’s Technical Response Center offers low-cost nationwide after-hours remote support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals offer extended hours telephone support and online direct network connection to isolate and repair technical problems rapidly and affordably.
Emergency Support and Integration CIO
24-Hour CIO Technology Consulting Services
Progent can provide the part-time or temporary assistance of a veteran Chief Information Officer who can provide a broad perspective to assist you pick and maintain network technology appropriate for your present needs and that can serve as a firm basis for your future growth. Progent's part-time or temporary Chief Information Officer consulting services provide financial advantages to companies trying to optimize the benefits from their IT investment but who are without the budget or hesitant to take on another high-level position to their head count. Because Progent is vendor-neutral, with a large team of consultants certified to maintain all leading OS platforms and networking technologies plus a broad range and business software, Progent is in an ideal position to provide unbiased advice as well as advanced technical support for developing information solutions that match the special requirements of your business.
Consultancy Virtual Machine Hosting
24x7 ProSight Virtual Server Private Cloud Hosting Consult
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum degree of availability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting services are built upon mature virtualization technologies that allow small businesses with multi- platform environments to economize significantly on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.
Services Mandriva Linux
Professional Red Hat Linux
Progent's Linux consulting experts offer small companies and software developers support for managing and maintaining Linux computers that operate with Microsoft-based networks. Progent offers your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of expertise offers you a convenient one-stop source to help you create and manage a protected and robust mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
24-7 Remote Monitoring and Reporting Computer Engineer
Server Monitoring Remote Technical Support
Even if your business has a small network services group and a limited technology budget, your information system can still have the same high reliability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-premier IT professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your mission-critical network applications and hardware operating.
Catalyst 4500 Switch Network Consultant
Catalyst Ethernet Switch Support and Help
With Catalyst switches for small and mid-size businesses, Cisco enables companies to gain all the advantages of adding intelligent services to their networks. Cisco's switch technology makes it possible to deploy capabilities that make your network infrastructure highly available to handle real-time requirements, scalable to facilitate future growth, safe enough to guard restricted information, and capable of prioritizing and managing traffic flows to streamline network operations. Progent's Cisco certified consultants can show you how to select and integrate Cisco Catalyst switches appropriate for your company. In addition, Progent's CISSP certified security consultants can help you create a strategic security plan and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.
Top Quality Cisco Security Integration Specialists
Cisco Switch Small Business IT Support
Progent offers fast online support from Cisco CCIE networking experts. Progent's CCIE engineers can link to your environment using advanced remote support utilities to deliver quick and affordable analysis and repair of critical network infrastructure problems.
Automatic Fail-over Computer Consultant
Fault Tolerant Interoffice Connectivity Technical Support Services
Progent’s non-stop interoffice connectivity and 24x7 system connection engineers can help small businesses achieve zero-downtime Interoffice connectivity through fully redundant system architectures with automatic failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office connections supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers economical 24x7 interoffice connectivity.
Cisco TelePresence System 3210 Specialist
Telepresence Remote Support Services
Progent can provide the support of a certified engineer with an extensive background integrating products from the leading telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, expand, or troubleshoot a video conferencing solution that protects your current investment and optimizes the strategic value of your IT network. Progent can also provide the services of infrastructure engineers who can assist businesses of all sizes to build and maintain a network that provides the performance, reliability, protection, and expandability required to support your telepresence solution.
SCOM 2012 Management Packs Support and Integration
Remote Troubleshooting Microsoft System Center OpsMgr 2012 R2
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the performance and availability required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.
Collocation Migration Online Consulting
Colocation Center Migration Professionals
Colocation data centers make it possible for businesses to share enterprise-class facilities for housing computer hardware that supports vital applications. Progent's Microsoft and Cisco premier IT experts can help your company with all aspects of your colocation strategy including selecting and moving to a colocation facility, creating system architecture, defining required equipment, on-site and remote maintenance, establishing offsite system management, and training your IT staff.
Urgent Professional Google Cloud hybrid cloud solutions
Google GCP Cloud integration Professionals
Progent can provide affordable remote and on-premises consulting to help organizations of any size to move any portion of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow access to Google's cutting edge AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Career Opportunities Independent Network Consultant
Independent Cisco CCIE Contractor Full-Time Jobs
Our Experts Team provides support in important technologies that include Apple OS networking and applications; Support for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical application help; CIO, management information analyst, and project logistics services; Special program development and deployment; Web site, electronic business, EDI, and customer information portal design and deployment; SQL support and efficiency help; Business intelligence expertise; and Telecom systems support.
Technical Consultant Cisco SIP Architecture
24 Hour Cisco CUBE and SIP Help and Support
Progent's Cisco CCIE-certified SIP integration experts can help organizations of any size to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks and offer cost-effective remote or on-premises expertise to assist you to migrate efficiently to an advanced unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business or Lync Server for connectivity to a SIP PSTN trunk.
Consultant Services Private Cloud Solutions
Private Clouds for Small Businesses Consultancy
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the highest degree of dependability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting and Management services are based on proven virtualization platforms that enable small businesses with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and network management while benefiting from enterprise-class reliability and an unprecedented level of vendor flexibility.
