Corpus Christi Consulting for IT Service Organizations
Short-Term Support Team Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Corpus Christi
Progent's consulting support for network service organizations in Corpus Christi Texas enables you to offer your customers Progent's consulting and Help Desk Call Center support under your own branding as a seamless augmentation of your regular IT services team. This can put you on the fast track to add to your client base, fill out your service catalog, create happy clients, and increase your profits.
Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless expansions to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you elevate and preserve your company's brand.
Progent is an IT consulting company with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class services. Progent bills your firm exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to a successful service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also difficult to configure and maintain. Small or niche IT service providers do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an affordable way to keep their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your firm can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in major metro areas is offered across the country at extra cost.
- You keep full control of your customers and invoicing.
- Your clients submit incident reports using your custom branded web portal, an 800 number, or by directing an email to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows you to act as a sole point of contact for practically all IT expertise your clients may require. You can grow your team and core IT skills steadily without being forced to say no to new business due to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your management, and invoices you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Service Documentation: Progent uses an advanced reporting system to ensure that all IT services performed are fully documented. This enables your IT support organization to transfer account responsibilities to internal personnel once you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and efficiently take on more opportunities outside your main fields of expertise and serve additional geographies without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service business.
- Fast Problem Escalation: With a sizable team of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Keep Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to high-level consulting. Effective online service saves money and produces fast results.
- Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's nationwide team of certified consultants and technical experts offers Corpus Christi, Texas businesses a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Predictive and On-premises Surveys
Learn More Details About Progent's Consulting Program for IT Service Organizations in Corpus Christi, Texas To learn additional details about Progent's consulting support for network service organizations in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24x7 Online Support Services Cisco Routers
Meraki MX router Network Consultant
Cisco has developed an extensive array of routers including appliances designed to deliver the protection, bandwidth, and availability demanded by customers from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system availability. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including Cisco's 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Series Routers.
Work at Home Endpoint Security Online Support
Remote Employees Endpoint Security Remote Consulting
Progent can help small and medium-size companies to set up endpoint security defense systems and provide mitigation expertise needed to support a remote workforce.
Microsoft Windows Server 2016 Disaster Recovery Planning Technical Consultant
Windows Server 2016 High Availability Support and Integration
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a disaster recovery system based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum witness.
Remote Security Audit Services Solaris
UNIX Auditor
If your business operates a Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your whole organization in a wide array of security topics such as security administration practices, security design and models, connection management products and methodology, software development security, business processes security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISM and ISSAP stipulate the core skills and international standards of knowledge that network security managers are required to master. These accreditations provide executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and theory to deliver world-class security support and engineering services.
MSP360 Server Backup Integration Services
MSP360 Server Backup Network Consulting
Progent can assist you to design, implement and debug a backup/restore solution built around MSP360 technology. MSP360 offers file or image backup/recovery for VMs and physical machines, supports all popular public clouds, and allows businesses to create a data protection ecosystem with a minimum RTO and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup system to prevent data loss resulting from human miscues, system errors, ill-intentioned users, and external attacks such as ransomware.
Ryuk ransomware protection and recovery Consultancy
Computer Ransomware Forensics Computer Consultant
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools by SentinelOne to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.
Remote Google Cloud hybrid solutions Consultant Services
Hybrid cloud solutions Services
Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as one or more public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Network Consulting Juniper SSG550M Router
24x7 Juniper SSG520M Router Security Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Engineer Work from Home Helpdesk
Teleworker Helpdesk IT Consultant
Progent can provide small and medium-size businesses supplemental or comprehensive Help Desk support services for at-home employees.
Remote Support Gentoo Linux
Fedora Linux Engineer
If you are developing Linux-based applications on a network that has MS Windows-based servers, PCs, and office applications, Progent offers full-service network support outsourcing that allows you to concentrate on your area of high-value know-how without the continual distraction of managing your company information system. By using automated server monitoring and by delivering remote and in-person support as your business needs it, Progent represents an affordable way for managing an information system that provides excellent reliability, security, and performance. Progent's Linux developer assistance offerings feature full-service it outsourcing, virtual server infrastructure, online and on-premises support and repair, 24x7 monitoring, and Contact Center support.
Juniper Junos J-Web Security Audit Services
Immediate Juniper Junos Network and Security Manager Auditor
Progent's Juniper Networks-authorized network engineer can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and support your infrastructure, and upgrade efficiently from outdated equipment to the latest releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to help you to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain environments that incorporate a mix of Juniper's software platforms.
Network Consultant Microsoft Exchange 2003
Exchange Server 2003 Upgrade Outsourcing
Progent's Microsoft Certified engineers offer expert consulting for major implementations of Microsoft Exchange 2007. Progent's experts can help you plan multi-location Exchange rollouts or upgrades and can supply onsite personnel to help large companies with installations of Microsoft Exchange in the or any region served by Progent's engineers.
OS X Technology Consulting Company
Network Manager Mac
Progent offers nationwide remote technical support and consulting services for businesses that run Apple Mac OS X environments or whose information systems feature a mix of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X clients a variety of services including desktop assistance, upgrading to the current version of OS X from legacy versions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad support, or migrating to iCloud services. Remote network consulting provides optimum leverage for your IT dollar by protecting client productivity and shortening the hours charged for computer repair services. Sophisticated online access technology and skilled service specialists and consultants allow Progent to handle most network issues without wasting time and money by going to your site. In most of situations your network problems can be remediated over the phone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist with the toughest network issues.
VMware ESXi Hypervisor Consultants
Consult VMware vRealize Orchestrator vRO
Progent offers the support of a certified VMware VCDX expert to help you design, configure, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery.
System Center Operations Manager Support and Help
Operations Manager IT Consulting
Remote 24x7 monitoring, proactive alerts, and periodic analytical reporting are vital to maintaining the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can get a level of protection that was once reserved for enterprises. Progent offers a variety RMM solutions delivered as economical service packages designed to help your company to detect and fix a most network issues before they can impact productivity.
Microsoft Windows 2000 Remote Support
Windows Server 2000 Upgrade Consultant
Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your current Windows 2000 Servers and can streamline network administration, provide technical support and repair, and enhance security. Progent can also help you design, justify, and implement a strategy to migrate from Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in setting up test programs to reduce the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility issues.
System Center 2016 Service Manager Engineer
Microsoft System Center 2016 Online Technical Support
Small to middle size businesses can now get all the advantages of System Center Operations Manager and in addition have fast access to Progent's Microsoft Certified IT consulting professionals. With Progent's affordably priced network support packages, small organizations can choose a basic Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company networks world-class availability, security, and productivity.
8540 wireless controller Remote Troubleshooting
wi-fi controller IT Consultants
Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of RF congestion, improving wireless uptime with rapid failover, and hardening data security by detecting threats and analyzing network traffic according to user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless networks of any size. Progent can assist you to administer and debug your current Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller solutions.
Microsoft and Cisco Authorized Expert Security Assessment Engineer
Cybersecurity Evaluation Consulting Services
Progent's certified security and compliance engineers can provide security audits of company-wide security to determine your organization's cybersecurity profile adherence to important international cybersecurity standards. Progent can provide ongoing managed services for security monitoring, on-demand network-wide security reviews, and focused security assessments for specific areas of cybersecurity like endpoints or ransomware-safe backups. Progent's certified security consultants can also carry out comprehensive security assessments to evaluate your company's compliance with recognized industry security standards such as FISMA, NIST, and ISO.
Largest prime infrastructure Network Consultants
Wave 2 Wi-Fi controller Integration Support
Catalyst family of wireless controllers streamline the administration of wireless LANs by unifying the configuration and control of Wi-Fi access points, optimizing wireless performance by reducing the effect of RF congestion, improving Wi-Fi uptime with fast auto-failover, and strengthening data security by detecting cyber threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller solutions.
Mac OS X Train
Mac OS X Learn
Progent can provide onsite education designed for people who wish to expand their understanding of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for macOS and Mac OS X application software.
Immediate Photoshop Class
Adobe Illustrator Training
Progent's Mac experts can support the creative facets of Macintosh computing by providing help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.
Computer Consulting Exchange 2016 Integration
Exchange 2016 DLP Specialists
Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Herakles Colocation Center Test Lab Consulting Services
Consulting Services Herakles/QTS Test Lab
The Progent Test and Training Lab at the QTS Data Center can be used for piloting line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility issues, and building training environments for new products and technologies. For Progent customers without adequate in-house resources to configure proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital network projects on schedule.
NodeZero Certified Cybersecurity Penetration Testing Cybersecurity Tech Services
Microsoft Certified Expert NodeZero Certified Penetration Testing Security Contractor
Progent's certified cybersecurity experts can perform NodeZero-powered threat assessments to verify your security defense systems and policies are properly configured and effective.
Juniper NetScreen 5400 Firewall Cybersecurity Companies
NetScreen Security Contractor
Progent's Juniper Networks-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-vendor environments.
MCSE Expert Certified Exchange 2019 DAG Consult
Exchange 2019 Configuration Computer Engineer
Progent can assist your organization in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Colocation Specialists
Remote Support Services Colo
Progent's data center IT services are designed for companies with equipment located at Internet Data Centers or data center colo hosting facilities and in need of timely in-person service at the co-location facility plus remote help from Microsoft and Cisco Premier experts. Progent provides a complete array of IDC and IDC and co-location support services including system topology analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, design and deployment of fault tolerant configurations, defining and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.
SharePoint 2016 Workflow Manager Support Services
SharePoint Server 2016 Professional
Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises consulting expertise, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
Software Consultant Microsoft Certified Partner
Best Microsoft Partner Server Setup
Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top client satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete technical solutions for your IT network.
Exchange 2016 Compliance Support and Help
Exchange 2016 Data Loss Prevention Network Engineer
Progent can assist you in any and all facets of your migration to Microsoft Exchange 2016 such as designing high availability (HA) architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for high-availability client access services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft 365 Management Remote Consulting
Network Engineer Microsoft 365 SharePoint Online Integration
Microsoft 365, previously branded Office 365, is Microsoft's extensive suite of productivity apps and cloud services available on a subscription basis. Microsoft 365 applications and cloud-based services are available in a variety of subscription plans intended for markets ranging from individuals and home offices to global enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help you to evaluate the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that seamlessly integrate local and cloud products and services.
