Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Corpus Christi
ProgentProgent's consulting services for network service organizations in Corpus Christi Texas allows you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your regular IT support group. These services can help you add to your client base, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT admins, and data security consultants have acted as seamless expansions to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's transparency lets you strengthen and protect your branding.

Progent is an IT consulting firm with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but a hassle to set up and maintain. Smaller IT support providers do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations an economical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to expand your support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metro areas is offered across the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit requests via your branded web portal, an 800 number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and core in-house competencies at your own pace without having to turn down opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, under your management, and bills your firm rather than your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced documentation system to ensure that all services performed are thoroughly described. This enables support group to shift service responsibilities to internal personnel once you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities beyond your main areas of excellence and serve additional territories without assuming the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of technologies and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote network support from Call Center support to advanced consulting. Efficient remote support saves money while delivering quick results.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Corpus Christi, Texas Businesses
Progent's nationwide roster of certified consultants and technical experts offers Corpus Christi, Texas organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Support for Network Service Firms in Corpus Christi, Texas
For additional information about Progent's reseller program for IT service organizations in Corpus Christi, Texas, call 1-800-993-9400 or see Contact Progent.