Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Corpus Christi
ProgentProgentís consulting services for network service organizations in Corpus Christi Texas enables your company to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your regular network services team. This can ease the way for you to add to your client base, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, network admins, and data security professionals have acted as seamless extensions to the support staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service business, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT consulting company with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and manage. Small or niche IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metro areas is available throughout the US at extra cost.
  • You keep complete control of your clients and billing.
  • Your clients submit incident reports via your own branded Internet portal, an 800 phone number, or by directing a message to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information on Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to become a single point of contact for virtually all IT expertise your clients may need. You can build your staff and strategic IT skills steadily without being forced to turn down opportunities due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, under your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all services delivered are thoroughly described. This enables you to shift service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs beyond your core areas of expertise and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service firm by delivering more services to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote support saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Corpus Christi, Texas Companies
Progent's veteran team of certified consultants can provide Corpus Christi, Texas organizations a wide array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Program for Network Service Firms in Corpus Christi, Texas
For additional details about Progent's consulting program for IT service firms in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.