Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Corpus Christi
ProgentProgent's consulting support for network service firms in Corpus Christi Texas enables your company to offer your customers Progent's consulting expertise and Help Desk support using your brand as a seamless supplement to your regular IT services team. These services can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progent's roster of network engineers, PC support technicians, network administrators, and cybersecurity consultants have worked as transparent supplements to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is an IT consulting firm with two decades of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of an effective service desk. But modern ticketing systems are not just costly to license and staff, but challenging to configure and manage. Small or niche IT service companies rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their own branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your support volume, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in larger metros is available across the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your customers submit service requests using your custom branded web portal, an 800 phone number, or by sending an email to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service team, responding to your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class documentation system to ensure that all IT services performed are fully described. This allows you to transfer service assignments to internal personnel once you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more jobs outside your core areas of expertise and open additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support provider by offering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT support business.
  • Fast Escalation: With a sizable team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient remote support saves money while delivering quick results.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Corpus Christi, Texas Businesses
Progent's veteran team of certified consultants can deliver Corpus Christi, Texas companies a wide range of remote consulting and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Corpus Christi, Texas
For additional details about Progent's reseller program for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.