Corpus Christi Expertise for Network Support Firms
Transparent Short-Term Staff Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Corpus Christi
Progent’s consulting support for network service organizations in Corpus Christi Texas enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your regular IT services team. These services can help you grow your revenue, flesh out your service portfolio, create happy clients, and increase your profits.
Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent’s close integration with your support team helps you promote and protect your branding.
Progent is a network support firm with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of world-class services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to retain their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service companies include:
- Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in larger metro areas is available across the US at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients submit incident reports using your custom branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a single source for virtually all IT expertise your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your direction, and invoices your firm instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This enables you to shift service responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can quickly and affordably accept more jobs outside your main fields of expertise and serve new geographies without the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more services to more clients using your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a wide range of technologies and can be a dependable resource for growing your IT service business.
- Fast Escalation: With a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's seasoned roster of certified engineers offers Corpus Christi, Texas companies a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- AD Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Telecommuter Support
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- BYOD Management
- iPhone Support
- Google Android Phone Integration
- Ransomware Defense
- Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Program for IT Service Organizations in Corpus Christi, Texas For additional information about Progent's consulting support for network service organizations in Corpus Christi, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
Top Ranked Professional Local Government Exchange
Local Government Exchange Services
Progent has a long background providing a broad range of online network support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering advanced online IT support and has provided network solutions to organizations in every state. Remote support saves travel expenses and solves problems more quickly than onsite service calls.
24 Hour Outsourcing Carrier Routing System
ISR G2 Routers Network Consultant
Cisco offers an extensive product line of routers including routers designed to deliver the protection, bandwidth, and reliability demanded by organizations from branch offices to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to build a reliable foundation for your network and to make it economical to expand as you add new users, open new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.
Android phone integration Technology Consulting
Google Android integration Onsite Technical Support
Progent's seasoned group of network consultants and subject matter specialists have years of background delivering remote and on-premises support for businesses of all sizes who want to integrate Android phones into their information networks so that mobile clients can communicate and collaborate from anywhere. Progent offers the breadth of skills to resolve technical problems that involve multiple vendors and that represent a combination of older and current technology. Progent provides budget-friendly online consulting to help you with any stage of planning, configuring, managing and troubleshooting your BYOD solution. Progent can provide as-needed technical support to help you to handle especially challenging IT issues, or Progent can provide comprehensive project management support to help you complete strategic network initiatives on schedule and within budget. Progent can assist with local, cloud-based, or hybrid networks and offers expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.
Service Desk Management Support Consultant Services
24/7 Help Desk Services Online Support Services
Progent's Computer Helpdesk Outsourcing Support Services for desktop support are intended especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and effective escalation capability but who have to operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
Cybersecurity Team Spam Filtering
Netscreen Forensics Services
For small and midsize businesses, computer security and information assurance and compliance is too complex to stay ahead of but too dangerous to ignore. The world's largest institutions have been breached, and the top cloud services have on occasion been taken down. It looks as though there's nowhere to run. Progent has made it affordable for smaller companies to implement vital IT security tasks effectively by providing the advantage of billable time to the nearest minute with no minimum billing for remote support. This means you can have the help of a seasoned computer expert to deliver just the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist you with any level of network security including security assessments, virus defense and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and designing a comprehensive security strategy.
wireless IP phone configuration Computer Consultants
Wi-Fi IP phone integration Consultant Services
Progent's Cisco wireless IP phone configuration and troubleshooting experts offer remote and onsite assistance to help you build and manage a Cisco Wi-Fi VoIP phone solution by providing services that can range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
MS Certified Service Reports Professional
Tracking Service Costs IT Services
Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every staff member to every client. The practice of documenting and organizing service activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Systems Management Server Support and Integration
Best SMS 2003 Upgrade Professional
Progent’s Microsoft certified experts provide small and mid-size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install critical software quickly and reliably to appropriate workers, lower software expense and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your knowledge of weak points and by delivering targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and lower operational costs by efficiently utilizing the administrative capabilities incorporated into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application installation, security patch control, and resource tracking management including program and hardware inventory.
Exchange 2007 Technology Consulting
Microsoft Exchange 2007 Services
Progent's expert support team can show you how to define and implement an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent offers the background to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of third-party enhancements of Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.
24x7 Computer Consultant Microsoft Management Reporter
Oracle PL/SQL Reporting
Progent’s team of expert software programmers, relational database architects, and project management consultants can assist enterprise clients to complete development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran project managers for advanced planning and project co-ordination or Progent can assist clients fill in expertise gaps by offering relational database designers and programmers skilled in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to integrate SharePoint with other data sources like SQL Server and Excel to create data-intensive intranets and web portals. Progent also can provide expertise with multiple web development technologies and can help businesses to build, expand, troubleshoot, or migrate web applications to utilize the most current web technology.
ProSight DPS Backup and Recovery Services Professionals
Engineer ProSight DPS Hybrid Cloud Backup/Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data.
Enterprise Server Consultant
Enterprise IT Consultants
For large organizations, Progent can supplement internal IT staffs by offering extensive experience in supporting key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the national or global businesses with branch offices, Progent can act as a seamless local extension of enterprise network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network architecture, Sarbox conformance, project management, and world-class service for multiple location office environments based on Enterprise Windows. Progent can offer field engineers and technicians to help with a site relocation or office move, or a system designer to assist with setting up or using an Internet Data Center or Hosting Facility.
Consultants Windows Server 2019 USB Drive Witness
Windows Server 2019 Disaster Recovery Online Troubleshooting
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist your organization to plan and deploy a DR/BC solution based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Lync Server 2013 and SQL Server Specialists
Consultant Services Lync Server 2013 Front End Pool Pairing
Progent's Microsoft consultants can assist you to evaluate the value of Lync Server 2010 for your business and can help you to plan and execute a deployment of Microsoft Lync Server 2010 that consolidates the control of Instant Messaging and Presence and increases the productivity of your office staff, telecommuters, and smartphone users. Progent can also assist your company to carry out a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how you can run Microsoft Lync Server to improve the collaborative capabilities of MS Office programs, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft products.
Integration Firm JAVA
Microsoft Certified Expert Integration Companies VBA
If you want to update your production web site, build internal websites for applications such as human resources or worker training, establish a powerful web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web developers. Progent's experts can also show you how to build and maintain a secure, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.
Adaptive Security Device Manager Network Consultants
ASA 5500-X Firewall with Firepower Network Consultants
The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, configure, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Email Guard Data Loss Prevention Consultant
Email Guard Data Loss Prevention Consultant
Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
Microsoft Exchange 2007 Consulting
Microsoft Exchange Consulting
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-site migrations, Progent offers the background to complete your move quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.
Technology Professional Microsoft Exchange Server Upgrade
Engineer Microsoft Exchange 2010 Migration
Progent's Microsoft and Cisco-certified consulting engineers can help your organization to assess the value of Exchange 2010 for your company and can assist you to design and carry out a smooth migration to Microsoft Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick ROI by increasing your productivity, cutting the cost of hardware and service, streamlining management, and consolidating your vital communications platforms.
Cisco Access Point Consolidation
Cisco Access Point Server Recovery
Progent's CCIE-certified networking consultants have extensive background helping Internet Service Providers to design, deploy, manage, tune, and troubleshoot fault-tolerant, extensible network environments appropriate for public networks.
Microsoft ISA Server 2006 Computer Engineer
Internet Security and Acceleration Server 2006 Configuration
Secure Application Publishing with ISA Server 2006 allows more protection of intranet applications while enabling enhanced efficiency by making these resources accessible to legitimate remote or mobile users. ISA Server 2006 can protect corporate applications, services, and information throughout all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can show you how to plan, deploy, set up, and maintain ISA Server 2006 on your system so your company achieves a highly functional and affordable balance of protection, productivity, and performance.
Specialists Email Block Lists
Consulting Services ProSight Email Denial of Service Protection
Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.
Top Quality WatchGuard Firebox T35 Firewall Audit
WatchGuard Firebox T15 Firewall Security Companies
Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.
SIP Infrastructure Online Support
Information Technology Consulting Video IP Phones
Progent's Cisco-certified VoIP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server clustering and Cisco SRST systems for high availability.
Cisco Router Network Design and Consulting
Cisco Firewall Integration Companies
Progent offers fast online access to Cisco-certified CCIE networking experts. Progent's CCIE experts can connect to your network using advanced remote diagnostic tools to provide fast and economical troubleshooting and repair of critical network issues.
Consultant Services Mac and Windows
Mac and Windows Active Directory Technical Support
Progent's service specialists in Mac and Windows technology can help you integrate Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup support. Enabling productive co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows calls for extensive knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Windows and Apple consulting makes it possible to offer expert support to businesses that depend on these technologies to keep their competitive edge. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Immediate Development Company Microsoft T-SQL
Microsoft SQL Consultants
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET platform.
System Center 2016 Business Continuity Network Consulting
Technology Consulting System Center 2016 and Exchange Online Integration
Small to mid-sized companies can now get all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft Premier IT consulting experts. With Progent's economically priced IT service programs, small organizations can select a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business networks world-class availability, protection, and productivity.
64-bit Computing Engineer
64-bit Server IT Consultants
Progent’s Microsoft-certified consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the costs and benefits of moving to 64-bit desktop processing, design an affordable migration process that minimizes business disruptions, and deliver economical, expert remote help to assist your organization to configure 64-bit desktop software and applications on your existing computers.
Remote Support Services High-Availability Load Balancing
Network Load Balance Online Technical Support
Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced program, network infrastructure routing, and content dispatching products including Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Microsoft Certified Expert MSCRM Online Consulting
Customer Relationship Management Specialists
Microsoft CRM helps mid-market businesses build positive client interactions. Integrated Sales and Customer Service modules allow employees to share information to help improve sales success and offer steady, efficient customer service. Progent can configure the optimal network environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can help you combine Microsoft CRM with your marketing or customer support databases.
Office 365 Portal Remote Technical Support
24-Hour Office 365 and on-premises Exchange Computer Consultant
Progent can assist you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you realize top business value. Progent supports multi-platform environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid solutions that transparently integrate on-premises and cloud-based products and services.
Windows Server 2019 Security and Compliance Online Consulting
Integration Services Windows Server 2019 upgrade
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in scale, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Engineers NetApp MetroCluster Switchover
Consultant NetApp MetroCluster
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with replication to provide fast, zero data loss disaster recovery between sites located up to 300km away from one another. Progent's team of veteran network consultants can help you to plan, configure, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network, and testing your disaster recovery system to prove adherence with information assurance standards and government requirements.
Technology Consulting Remote Server Management
Automated Desktop Inventory Online Troubleshooting
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your business.
Remote XenApp Application Virtualization Services
Technology Professional XenApp Windows Application Delivery
Progent's Citrix consultants can assist your business to plan, deploy, administer, and support a virtualized Windows application delivery system built on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that features high uptime, advanced security, and fast disaster recovery.
SharePoint Server farm Design Consulting Services
SharePoint 2016 On Prem Technical Support Services
Progent's Microsoft-certified consultants can provide economical remote and on-premises consulting expertise, application development, and troubleshooting services for organizations of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Small Business Server Networking Consultancy Services
Sharepoint Computer Consultation
Progent's Microsoft-certified consultants offer network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support team can help you plan, integrate, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
ProSight Managed Services Consultancy
Network Management outsourcing consultants Network Engineer
Progent's ProSight family of managed IT services are intended to provide organizations who maintain small in-house network support staffs with affordable access to world-class management platforms and consulting experts. Benefits of Progent's ProSight line of managed services include flat-rate IT management costs, automation of common management processes, continual adoption of the latest information technology, smooth migration from older technology to up-to-date solutions, improved fit between information technology with strategic objectives, access to veteran IT experts, and allowing management to concentrate on business issues instead of ever-changing information technology.
VMware Engineer
VMware VirtualCenter Technology Professional
Progent offers the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere and vCloud-powered virtualization solution for local networks, private and public clouds, or hybrid cloud systems. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery.
Network Outsource Mobile Laptop
Desktop VPN IT Consultant
Progent's remote connectivity and wireless synchronization experts can help you to plan and deploy connectivity solutions for remote desktops, notebooks, and wireless handhelds so they integrate seamlessly with your IT network, allowing you to optimize the efficiency of your remote workers.
On-site Support Online Consulting
Remote Network Support Specialists
For medium-size businesses who need network consulting services, Progent can deliver an array of options such as on-site service, on-line assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, business relocation support, software development, and professional consulting. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides expert on-premises support for fixing technical problems quickly and affordably.
