Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Corpus Christi
ProgentProgent's consulting support for IT service firms in Corpus Christi Texas allows you to provide your clients Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your regular network services team. These services can ease the way for you to grow your client base, flesh out your service offerings, create happy clients, and improve your profits.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent supplements to the IT groups of some of the world's largest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting company with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but challenging to set up and maintain. Small or niche IT support firms rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their custom branding while delivering their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow you to expand your support workload, the range of technologies your firm can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metro areas is offered across the US at extra cost.
  • You keep full control of your clients and billing.
  • Your customers submit incident reports by means of your custom branded Internet portal, an 800 number, or by sending an email to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service group, responding to your direction, and bills you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services performed are fully documented. This allows you to shift service responsibilities to internal personnel once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely accept additional opportunities outside your main areas of excellence and serve additional geographies without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT service provider by offering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Clients Satisfied: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Corpus Christi, Texas Organizations
Progent's veteran team of certified consultants offers Corpus Christi, Texas businesses a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Corpus Christi, Texas
For additional details about Progent's consulting program for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.