Corpus Christi Consulting Experts for IT Support Providers
Transparent Short-Term IT Support Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Corpus Christi
Progent’s consulting support for network service firms in Corpus Christi Texas enables you to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your profits.
Progent’s nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT consulting firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of professional IT services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional onsite service in major metro areas is offered across the US at extra cost.
- You retain full control of your clients and billing.
- Your clients submit service requests using your custom branded web portal, a toll-free number, or by directing a request to your designated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your internal support team, under your direction, and invoices your firm rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for you to shift service assignments to internal personnel when you have sufficient people and relevant skill sets.
- Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs outside your core areas of excellence and open new territories without the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more solutions to more customers under your own brand.
- Add to Your Services Catalog: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for growing your IT service operations.
- Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
- Online Support Experts: For two decades, Progent has delivered online network support ranging from Call Center services to advanced consulting. Effective remote service saves money and produces quick solutions.
- Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's nationwide roster of certified engineers offers Corpus Christi, Texas organizations a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote IT Troubleshooting
- Telecommuter Support
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Cybersecurity Expertise
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Google Android Phone Management
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Find Out More Details About Progent's Reseller Support for IT Service Firms in Corpus Christi, Texas For more information about Progent's consulting program for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Troubleshooting Ekahau Wi-Fi 6 Wireless Site Survey
Remote Consulting Ekahau Insights Wi-Fi Network Troubleshooting
Progent's Ekahau-certified Wi-Fi experts can help your business to design, install, enhance, manage and debug a Wi-Fi network customized for your facilities. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for on-premises RF signal measurement.
Technology Consulting Services Cybersecurity Penetration Testing
Cybersecurity Group Cybersecurity Penetration Testing
Stealth intrusion testing is an important component of any overall IT system security strategy. Progent’s security professionals can run thorough penetration tests without the awareness of your company's internal network support resources. Stealth penetration testing uncovers whether current security monitoring systems such as intrusion detection warnings and event log monitoring are correctly set up and actively observed.
Largest Phone Support Network Consultant
Onsite Support Technical Support
For mid-size companies looking for network consulting services, Progent offers an array of options such as on-site help, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation support, application programming, and expert consultation. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent offers expert onsite help for solving network issues quickly and economically.
Developer Amazon Glacier integration
Biggest Amazon EC2 mobility Developer Firm
Progent can provide cost-effective remote consulting to assist companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Integration Support Microsoft SQL Server 2008
Consultants SQL 2008 Analysis Services
Progent's Microsoft-Premier SQL Server engineers can provide an array of services to help small companies to design, implement, administer, and troubleshoot Microsoft SQL 2008 systems so that they gain the optimum strategic benefit from this state-of-the-art database management platform. Also, Progent can provide expertise for network architecture, company-wide security, and custom software programming to optimize the business advantage of your SQL Server investment.
Work from Home Helpdesk Remote Technical Support
Online Support Services Teleworker Helpdesk Services
Progent can provide small and medium-size companies overflow or comprehensive Help Desk call center services for at-home employees.
Specialists Network Security
Network Security Consultancy
Progent provides expertise for security analysis packages including Microsoft Baseline Security Analyzer for running a variety of automatic network auditing scans to uncover possible security gaps. Progent has extensive experience with security analysis tools and can show you how to make sense of audit reports and respond appropriately. Progent can show you how to build security into your business operations, configure auditing applications, define and implement a protected system environment, and suggest policies to optimize the security of your IT system. Progent's security consultants are ready to show you how to set up a firewall, design safe remote access to email and business applications, and install virtual private network. Progent's qualified security consultants can also validate the security of web-based applications and can provide comprehensive information security evaluations of company-wide security to determine your organization's compliance with key industry security standards such as HIPAA, PCI, and ISO.
Support MOM 2007
System Center MOM Consultant Services
Progent provides a variety of network service packages for small businesses. These IT outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of Operations Manager, a state-of-the-art server and IT management product that monitors the availability, performance, and safety of your network and identifies incipient troubles before they can disrupt your network. With Progent's economically priced network service programs, small companies can choose a basic co-sourcing service program built around System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution.
Online Windows Desktop Training Consulting Team
Online Office 365 Excel Training Information Technology Management
Progent offers customized remote training for popular desktop apps and environments such as Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the advantages of traditional physical classroom instruction, including immediate interaction between students and trainers, but eliminates the expenses of travel and the challenge of trying to synchronize the availability of many workers. Available to individuals or classes of any size, Progent's virtual training permits the instructor to conduct the seminar from a remote facility and the students can be dispersed across a campus or all over the the U.S. Live online instruction utilizes powerful teaching mechanisms such as broadcast white boards, electronic hand-raising, and collaborative applications. Sessions can be short and personalized to specialized topics or extended in duration and wider in scope.
Online Support Catalyst Wi-Fi 6 AP Security
Support and Help Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide economical remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Largest Consulting Services VPN
Cisco RADIUS Security Network Consultants
Cisco's security and offsite access solutions for small to mid-size companies offer a full range of manageable protection products to help you protect your entire information system. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that align best with your corporate objectives.
SQL Server 2014 Encryption Key Management Online Troubleshooting
SQL Server 2014 Capacity Planning Consulting
Microsoft SQL Server 2014 incorporates significant enhancements in key areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services such as planning, configuration, administration, troubleshooting, and application development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.
Infor SyteLine CloudSuite Factory Track Professionals
Infor SyteLine CloudSuite Customization Engineer
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and distribution companies to simplify complex supply chains and streamline critical business processes to bring products to market quickly and adhere to customer commitments dependably. Progent can provide the skills of an ERP specialist with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises consulting that can range from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.
Computer Support Firms Desktop VPN
Desktop VPN Outsource
Progent's remote connectivity and wireless synchronization experts can assist you to plan and deploy secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they integrate tightly with your information network, enabling you to optimize the efficiency of your remote workers.
Windows Server Hyper-V 2016 Failover Clusters Technical Support Services
After Hours Microsoft Certified Hyper-V 2016 Management Technical Consultant
Hyper-V 2016 incorporates key technologies first developed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to support your vital applications, design an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a smooth upgrade plan, train your IT management and support personnel, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business value.
SCDPM 2012 and Azure Backup Remote Consulting
SCDPM 2012 and Azure Support and Integration
Progent's Microsoft-certified consultants can provide online or in-person expertise to assist businesses of all sizes to design, deploy, administer, and repair a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of SCDPM or from a different backup/recovery platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent can provide occasional help for fixing particularly stubborn issues, or full project management support. Progent's consultants can also help you to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Access Development Firms
24 Hour Power Map Developer
Progent offers remote and onsite expertise to help your organization with any phase of BI reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced business intelligence solution. Progent's BI consultants can assist your company to support your existing BI environment, help you to upgrade reports and databases from an outdated reporting platform to a current solution, and deliver as-needed online mentoring tailored to your individual requirements. Progent’s management reporting and analytics professionals offer experience in all popular business analytics reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.
Consultant Services SQL Server 2019 Analysis Services
SQL Server 2019 Standard On-site Technical Support
Progent's certified SQL Server 2019 experts can help your organization to evaluate the business case for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with consulting experts in system design and deployment, application programming, database administration, and network security.
SonicWall NSA 3650 Firewall Security Contractors
SonicWall PRO Security Consultants
Progent's SonicWall firewall experts can help you configure, manage, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete security solution and design security into your business processes.
Aironet 4800 Access Point Remote Troubleshooting
Aironet Access Point Management Configuration
Progent's Cisco CCIE wireless network consultants can provide remote or onsite integration and troubleshooting support to assist your organization to plan, configure, update, optimize, administer and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless access points to accommodate your unique workplace layout, building structure, and expected workloads.
Remote Wireless Site Survey Technical Support
Wi-Fi RF Coverage Maps Remote Technical Support
Progent's wireless site survey services make it easy to design, deploy and debug a Wi-Fi LAN customized for your facilities, providing you a wireless solution that delivers the reception, performance, capacity, data protection, and hand-off ability your company requires.
Virtual Server Hyper-V Consultant Services
Expert Microsoft Certified Windows Server 2012 R2 Hyper-V 3.0 Professionals
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in critical areas including secure multitenancy, flexible network infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Hyper-V to deploy and manage virtual servers to reduce network expenses and improve productivity.
Dynamics GP System Update Planning Consultancy
Engineer Microsoft Dynamics GP System Upgrade Planning
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered integration, customization, education, and troubleshooting services since the product's debut. Progent offers advanced support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can assist your business to design, pilot, and implement a cost-effective upgrade from a an outdated version of GP to the current release of Dynamics GP.
CCIE Certified Catalyst 9136AX Access Point Professionals
Catalyst Wi-Fi 6 AP Site Survey Support Outsourcing
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP consultants can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless APs.
