Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Corpus Christi
ProgentProgent's consulting support for IT service firms in Corpus Christi Texas allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless supplement to your in-house network services team. This can put you on the fast track to add to your revenue, flesh out your service offerings, create happy customers, and improve your profits.

Progent's team of network experts, PC support specialists, IT admins, and data security consultants have worked as transparent supplements to the IT groups of some of the world's biggest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network support company with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of a successful service desk. But full-featured ticketing systems are not just costly to license and staff, but also a hassle to configure and manage. Smaller IT support companies seldom have the required resources. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metros is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your clients submit service requests by means of your custom branded web portal, a toll-free phone number, or by directing an email to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to become a single source for practically all technical expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without having to turn down new business due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your coordination, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced service documentation platform to make sure all services performed are thoroughly described. This enables your IT support organization to transfer account responsibilities to internal personnel when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more opportunities beyond your main fields of expertise and open additional geographies without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more services to more customers under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Escalation: Thanks to a large roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online network support from Call Center services to advanced consulting. Efficient remote support saves money and produces fast solutions.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Corpus Christi, Texas Organizations
Progent's veteran roster of certified consultants and technical experts offers Corpus Christi, Texas businesses a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Corpus Christi, Texas
To learn additional details about Progent's consulting program for IT service organizations in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.