Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Corpus Christi
ProgentProgent's consulting support for IT service firms in Corpus Christi Texas allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent extension of your regular network services group. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy clients, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC support technicians, network admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progent's range of technical knowledge allows you to widen the capabilities of your IT service practice, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent invoices your firm directly and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but a hassle to set up and manage. Smaller IT support companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in larger metros is available throughout the US at extra cost.
  • You have complete control of your customers and billing.
  • Your customers enter incident reports using your own branded Internet portal, a toll-free number, or by sending a request to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a single point of contact for practically all IT expertise your clients may require. You can build your team and core in-house competencies at your own pace without being forced to say no to new business due to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house support team, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are thoroughly described. This allows your IT support organization to transfer account responsibilities to in-house consultants once you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and affordably accept more opportunities beyond your main areas of expertise and open additional geographies without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support provider by offering more services to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can be a dependable resource for growing your IT support business.
  • Fast Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Call Center support to high-level consulting. Effective online support saves money while delivering fast solutions.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Corpus Christi, Texas Businesses
Progent's veteran roster of certified consultants and technical experts offers Corpus Christi, Texas businesses a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Firms in Corpus Christi, Texas
To learn more information about Progent's consulting program for IT service firms in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.