Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Corpus Christi
ProgentProgentís consulting support for network service firms in Corpus Christi Texas enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent supplement to your regular IT support team. This can ease the way for you to grow your revenue, close gaps in your service portfolio, create happy customers, and improve your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the worldís largest IT service firms. Progentís range of technical knowledge allows you to widen the capabilities of your IT service business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT service firms seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the range of technologies your company can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers submit requests using your own branded Internet portal, an 800 number, or by directing a message to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and invoices you rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced service reporting system to make sure all services performed are fully described. This allows you to shift service assignments to in-house consultants once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on additional opportunities beyond your main areas of excellence and open additional geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a sizable roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs and produces quick solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Corpus Christi, Texas Companies
Progent's nationwide team of certified consultants and technical experts offers Corpus Christi, Texas companies a broad range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Program for IT Service Organizations in Corpus Christi, Texas
For additional information about Progent's reseller support for IT service organizations in Corpus Christi, Texas, call 1-800-993-9400 or refer to Contact Progent.