Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Corpus Christi
ProgentProgentís consulting services for IT service firms in Corpus Christi Texas allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent extension of your regular network support group. These services can ease the way for you to grow your client base, fill out your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide team of network engineers, desktop support technicians, IT administrators, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the worldís biggest IT support firms. Progentís range of expertise allows you to add to the scope of your IT service business, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is a network support firm with 20 years of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network engineers of any private IT services company in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of professional IT services. Progent bills your firm directly and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Smaller IT service providers do not have the required resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metro areas is available throughout the country at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit service requests by means of your branded web portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, responding to your management, and invoices your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are fully described. This makes it easy for support group to shift service responsibilities to in-house consultants once you have enough people and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more jobs beyond your core fields of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service provider by offering more services to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support business.
  • Fast Escalation: With a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support ranging from Call Center support to advanced consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Corpus Christi, Texas Companies
Progent's seasoned roster of certified engineers can deliver Corpus Christi, Texas companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Corpus Christi, Texas
For additional information about Progent's consulting support for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.