Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Corpus Christi
Progent’s consulting support for network service firms in Corpus Christi Texas enables you to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your profits.
Progent’s nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT consulting firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of professional IT services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's nationwide roster of certified engineers offers Corpus Christi, Texas organizations a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:
Find Out More Details About Progent's Reseller Support for IT Service Firms in Corpus Christi, Texas For more information about Progent's consulting program for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.