Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Corpus Christi
ProgentProgentís consulting support for network service firms in Corpus Christi Texas enables you to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house network services team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your profits.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the IT groups of some of the worldís largest IT support businesses. Progentís breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of professional IT services. Progent bills you directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metro areas is offered across the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit service requests using your custom branded web portal, a toll-free number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may require. You can build your team and strategic in-house competencies steadily without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for you to shift service assignments to internal personnel when you have sufficient people and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs outside your core areas of excellence and open new territories without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more solutions to more customers under your own brand.
  • Add to Your Services Catalog: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online network support ranging from Call Center services to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's nationwide roster of certified engineers offers Corpus Christi, Texas organizations a wide array of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Corpus Christi, Texas
For more information about Progent's consulting program for network service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.