Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Corpus Christi
ProgentProgentís consulting support for network service organizations in Corpus Christi Texas enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your regular IT services team. These services can help you grow your revenue, flesh out your service portfolio, create happy clients, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the worldís largest IT support firms. Progentís breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is a network support firm with two decades of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of world-class services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to retain their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is available across the US at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit incident reports using your custom branded web portal, a toll-free phone number, or by directing an email to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service providers allows your support team to become a single source for virtually all IT expertise your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This enables you to shift service responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and affordably accept more jobs outside your main fields of expertise and serve new geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a wide range of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: With a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Corpus Christi, Texas Organizations
Progent's seasoned roster of certified engineers offers Corpus Christi, Texas companies a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in Corpus Christi, Texas
For additional information about Progent's consulting support for network service organizations in Corpus Christi, Texas, call 1-800-993-9400 or see Contact Progent.