Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Corpus Christi
ProgentProgentís consulting support for IT service organizations in Corpus Christi Texas allows your company to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless augmentation of your in-house IT support team. This can ease the way for you to grow your client base, fill out your service offerings, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the worldís largest IT service firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not just expensive to license and staff, but also difficult to set up and manage. Smaller IT support organizations do not have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their company branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is offered throughout the country at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit service requests using your branded web portal, a toll-free phone number, or by sending an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without having to turn down new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, under your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation platform to ensure that all services performed are fully described. This allows you to shift service responsibilities to in-house consultants once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your core fields of expertise and serve additional geographies without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support operations.
  • Fast Escalation: With a large team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Efficient online support saves money while delivering fast results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Corpus Christi, Texas Businesses
Progent's veteran team of certified engineers can provide Corpus Christi, Texas organizations a wide array of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Program for Network Service Providers in Corpus Christi, Texas
To learn more details about Progent's consulting support for IT service firms in Corpus Christi, Texas, call 1-800-993-9400 or visit Contact Progent.