Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff may take longer to become aware of a breach and are least able to mount a rapid and forceful defense. The more lateral movement ransomware is able to make within a target's system, the longer it takes to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help organizations in the Corpus Christi metro area to locate and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Corpus Christi
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate files and TAs demand an additional payment in exchange for not posting this data on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem according to the nature of the downloaded information.

The recovery work after a ransomware penetration involves several distinct phases, the majority of which can proceed concurrently if the recovery team has a sufficient number of people with the necessary experience.

  • Containment: This urgent initial response requires blocking the lateral spread of the attack within your IT system. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of isolating affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access management. Progent's ransomware recovery team uses advanced workgroup tools to organize the complex recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and network support staff to prioritize tasks and to put critical services on line again as fast as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to find clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were not connected at the time of the ransomware attack.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical anti-virus tools implemented by many of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By providing in-line malware blocking, identification, mitigation, restoration and forensics in one integrated platform, Progent's ASM reduces TCO, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance provider, if any. Activities consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption utility; troubleshooting failed files; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack state; and restoring physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This audit trail of the way a ransomware assault travelled within the network helps your IT staff to assess the damage and brings to light weaknesses in policies or work habits that should be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is usually assigned a top priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other key recovery processes like operational resumption are performed in parallel. Progent has an extensive team of IT and security professionals with the knowledge and experience needed to carry out activities for containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned advanced certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and consolidate the surviving parts of your information system after a ransomware assault and reconstruct them quickly into an operational system. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Corpus Christi
For ransomware system restoration services in the Corpus Christi area, call Progent at 800-462-8800 or visit Contact Progent.



An index of content::



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    Progent's Microsoft-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in capacity, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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  • Adaptive Security Device Manager Remote Technical Support
    Cisco ASA 5500-X Firewall Onsite Technical Support

    Progentís experienced Cisco IT security consultants offer high-level PIX and ASA Firewall consulting support including infrastructure design, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular gigabit products, Cisco PIX and ASA Firewalls offer a high level of security, high throughput, and excellent availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security holes.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent can deliver a broad range of cost-effective services to help your business to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or remote help for single machines or laptops or work with your business to design and carry out a large-scale rollout of new or updated OS platforms and business applications. Progent can also supply consultants and technicians to help your company to prepare for and complete a site relocation or consolidation organized to produce minimal disruption of your business.

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    If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform network, Progent's CISA and CISSP-premier consultants can help your entire organization in a broad range of security areas such as security administration practices, security architecture and models, access control products and techniques, software development security, business processes security, hardware security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM and CISSP stipulate the core skills and worldwide standards of knowledge that information security managers are required to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer world-class security management and engineering services.

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    Progent is one of the most expert network consulting companies for integrating e-mail solutions based on Exchange 2000. Progent is skilled in helping small and mid-size businesses derive the full advantages of Microsoft Exchange 2000 under common situations including updating from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to design specialized line-of-business applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that let you analyze your business more thoroughly, transforming uncooked data into useful insights into your company and customers.

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    Nexus switches are intended to provide the performance, scale, dependability, cloud readiness, capacity, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises consulting and troubleshooting services to help your business to plan an optimal switch architecture, set up test environments to confirm your switching solution, deploy Nexus switches, define and implement appropriate policies, perform security vulnerability tests, set up proactive monitoring, fully utilize resources through virtualization, troubleshoot switching and routing issues, maximize system performance, plan for expected growth, and set up the powerful fault-tolerant features available for Nexus family of switches. Progent can also help your business to migrate efficiently from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery strategy in case of an IT network catastrophe. Progent can show you how to create a complete disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability network architecture that takes into account availability issues involving a broad array of infrastructure technologies and procedures.

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    Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid deployments. Progent can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

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    Progent's managed services for software/firmware update management provide businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like scanners, network infrastructure appliances such as switches and wireless APs, and IoT devices such as alarms and health monitors.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to design and implement an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and repairing Microsoft SCOM environments and offer organizations of any size expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite technical support to assist you to fix critical problems detected by System Center 2012 Operations Manager.

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    System Center Configuration Manager automates application and device deployment and updating, simplifies compliance settings control, keeps track of network resources, guards against corporate data leakage, performs network health reporting, enables safe self service, and delivers a common control mechanism for managing multi-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can help your organization with any aspect of planning, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.

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    Lync 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN calling enabled for a wide assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network architects can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and long-term plans, deploy Lync 2013 so as to speed up your ROI, and deliver custom webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's Duo service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.

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    Progent's management team includes seasoned professionals with decades of experience providing network consulting services, troubleshooting, and strategic IT planning to businesses ranging from startups to Fortune 500 companies. Great service calls for great people, and Progent stands out by having assembled a management staff that can provide customers with the best service value in the industry.

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    Progent's Microsoft-certified consultants offer cost-effective online support and development services to assist your business to design, implement, administer, and maintain Microsoft SharePoint 2010 environments that can include web sites able to function as intranets, extranets, document management applications, blogs, data warehouses, business analytics, enterprise search engines, workflows, and other tools to support and improve information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's familiar office productivity programs like Office Excel, Word, Outlook, and Project. Progent can assist your business to upgrade from previous releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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    If you want to revamp your corporate web site, create internal webs for purposes such as human resources or worker education, establish a powerful web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.

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    Progent's certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your network for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT management staff, create an enterprise-wide security strategy, streamline network management, assist with application development, and generate and validate a disaster recovery/business continuity plan.

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