Ransomware Hot Line: 800-993-9400

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT staff are likely to take longer to recognize a penetration and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to achieve within a target's network, the longer it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can help businesses in the Corpus Christi metro area to identify and quarantine breached servers and endpoints and protect clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Available in Corpus Christi
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not posting this information or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has a number of crucial stages, most of which can proceed concurrently if the response workgroup has enough members with the necessary skill sets.

  • Quarantine: This time-critical first step requires arresting the sideways spread of the attack across your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of cutting off affected endpoint devices from the rest of network to block the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic useful level of functionality with the least downtime. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT group to prioritize activity and to put essential services on line again as fast as feasible.
  • Data restoration: The work required to recover data impacted by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not properly closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Some detective work could be needed to locate clean data. For example, undamaged OST files may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring offers small and mid-sized companies the benefits of the identical anti-virus tools implemented by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, restoration and analysis in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if any. Activities consist of determining the type of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor utility; debugging failed files; creating a clean environment; remapping and connecting drives to reflect precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensics: This process involves discovering the ransomware assault's progress throughout the targeted network from start to finish. This history of how a ransomware assault progressed within the network assists you to evaluate the impact and highlights shortcomings in policies or processes that need to be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is usually assigned a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is essential that other important activities such as operational continuity are executed in parallel. Progent has an extensive team of information technology and data security professionals with the skills required to perform activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial and ERP application software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Corpus Christi
For ransomware cleanup consulting in the Corpus Christi metro area, call Progent at 800-993-9400 or go to Contact Progent.



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    Even if your business has a minimal network support group and a modest IT budget, your information system can still feature the same high reliability and responsiveness that once needed a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-premier IT professionals, the latest system management software for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your mission-critical business applications and hardware up and running.

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    Progent's Microsoft certified consultants offers remote and onsite consulting expertise to assist your company to administer, support, and troubleshoot computers based on Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, security and compliance, disaster recovery, online connectivity, smartphone and tablet integration, Wi-Fi configuration, and 24x7 network monitoring.

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    Progent is organized provide comprehensive remote consulting for all major technologies associated with today’s small business IT networks and allows you to outsource an array of strategic, on-demand services such as a temporary Chief Information Officer to provide advanced IT design and negotiating skills, a Call Center for help desk support, proactive remote monitoring, spam/virus filtering as an outside-the-firewall service, best-practices project management help for critical initiatives such as office moves oroperating system migrations, connectivity consultants for building and maintaining fast and reliable network infrastructure, certified security engineers to ensure data protection and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to write, enhance, or repair mission-critical application programs.

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    Microsoft allows you to create seamless hybrid networks that integrate Office 365 and local Exchange systems. This permits you to have some Exchange mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and on budget.

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    Microsoft Dynamics GP allows you to expand and control your business more efficiently by offering easy access to strategic data and a fast ROI. Microsoft Dynamics GP offers important productivity benefits including its ability to expand the presence of your organization, manage your accounting, computerize financial processes, unify processes across your business, refine inventory control, increase order accuracy, grow revenue and shorten lead-time, and maximize cash flow. Progent can show you how to set up and maintain a robust, secure server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to help you derive all the benefits of your Dynamics GP software.

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    Microsoft Dynamics GP software offers analytics and reporting features that allow you to track all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can enable you to create reports that allow you to analyze your business more completely, turning uncooked data into valuable management information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver specialized business software development and web commerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.

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