Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may be slower to recognize a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to manage inside a victim's network, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can help businesses in the Corpus Christi area to identify and isolate breached servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Corpus Christi
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and effectively sets the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and TAs demand an extra ransom for not posting this information on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can pose a big problem according to the nature of the downloaded information.

The recovery work after a ransomware attack has several crucial phases, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required skill sets.

  • Containment: This time-critical initial response requires arresting the lateral spread of ransomware across your IT system. The more time a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes consist of cutting off infected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of capability with the least downtime. This effort is usually the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access. Progent's recovery experts use state-of-the-art workgroup tools to organize the multi-faceted recovery effort. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's management and IT staff to prioritize activity and to put critical resources back online as quickly as possible.
  • Data recovery: The work necessary to restore data damaged by a ransomware attack varies according to the condition of the network, how many files are affected, and which recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage adds another level of security and restoration ability in the event of a ransomware breach.
  • Deploying modern antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV technology implemented by many of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By delivering in-line malware blocking, detection, containment, restoration and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor utility; debugging failed files; creating a clean environment; mapping and connecting drives to match precisely their pre-attack condition; and recovering computers and software services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault progressed through the network helps your IT staff to evaluate the impact and highlights gaps in rules or work habits that need to be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is typically given a high priority by the insurance provider. Since forensic analysis can be time consuming, it is critical that other key activities such as business resumption are pursued in parallel. Progent maintains a large team of information technology and cybersecurity professionals with the skills needed to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes consultants who have earned high-level certifications in core technology platforms such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Corpus Christi
For ransomware cleanup consulting in the Corpus Christi area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Linux support experts provide small and mid-size businesses and developers assistance with administering and maintaining Linux computers that run with Microsoft-powered networks. Progent offers your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of experience offers you an easy single consulting firm to show you how to build and maintain a secure and reliable mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Even if your business has a minimal computer support staff and a limited technology budget, your information system can still have the same high reliability and responsiveness that once required a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the most recent system management software for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your mission-critical business applications and servers up and running.

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  • Network Engineer Dynamics GP Great Plains Software Online Technical Support Dynamics GP Software

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    Progent's Microsoft-certified consultants can help you to enhance your workstations from 32 to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit desktop processing, design an affordable migration strategy that minimizes operational interruptions, and deliver inexpensive, expert remote help to assist your company to install 64-bit PC desktop software and applications on your current hardware.

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    Progent offers the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues.

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    Dynamics GP Great Plains Software Consultant Services

    Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management and analytics solution that integrates data and processes throughout your company, communicates seamlessly with other applications, and connects employees, customers and suppliers unrestricted by time or place. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 deliver capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you set up and manage a robust, secure server and network infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.

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    Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified consultants can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users can work closely with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to receive and transmit email, examine the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to conferences with your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized onsite Entourage training.

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  • Private Cloud Integration Specialist Private Cloud Services Engineers
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    Progent's Citrix-accredited engineers can assist your company to evaluate the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and support a Citrix XenServer installation. Progent can in addition assess your current XenServer deployment and show you how to enhance resource utilization, performance, protection, uptime, and recoverability.

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    Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local resources as well as one or more public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information.

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    Progent can assist small and medium-size companies to set up IP voice platforms to provide their remote workforce the advantage of seamless access to the corporate phone infrastructure.

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    Progent's Microsoft and Cisco certified computer consultants can provide advanced help with a broad range of products and technologies and can provide that expertise by phone anywhere in the U.S. or onsite in select cities across the country and anywhere in . Progent provides remote support for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a mix of Windows and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE infrastructure engineers for complex connectivity issues, plus the assistance of CISA-qualified security consultants to assist with high-level security design and troubleshooting. Progent has provided remote troubleshooting to companies in every state in the U.S.

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    Progent's Support for IT Service Organizations lets you use Progent's information technology experts while retaining your own service brand as a transparent arm of your IT services staff.

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    Progent's seasoned ransomware recovery consultants can assist you to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager and also have fast access to Progent's Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT support programs, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer small business information systems world-class reliability, protection, and performance.

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    Operations Manager Integration

    Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and troubleshooting SCOM solutions and offer organizations of all sizes advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite technical support to assist you to fix critical problems uncovered by SCOM 2012.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, tune your network infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT support, team, create an enterprise-wide security strategy, streamline IT management, assist with creating applications, and build and validate a DR/BC plan.

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    Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to information workers, reducing the difficulty of creating, deploying, managing, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in designing and building data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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    Progent can assist small and mid-size companies to provide their at-home employees with seamless integration with public cloud applications and services.

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    Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow minor problems to fester.

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  • Microsoft Hyper-V 3.0 Virtual Server Support and Setup
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    Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including secure multitenancy, flexible network infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consultants can help your business to benefit from Hyper-V to install and manage virtual servers to cut network costs and improve availability.

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    Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity ecosystem that extends across your on-premises and cloud resources and protects all users anywhere with any device.

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    Progent's Microsoft-certified consultants have two decades of background providing e-mail and integrated email/telephony solutions for companies. Progent offers economical Microsoft Exchange Server consulting services to enhance email security and virus protection, provide high availability email, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting and support offerings can assist you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.

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