Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyberplague that represents an enterprise-level danger for organizations unprepared for an assault. Versions of ransomware like the CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and still inflict harm. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, along with frequent as yet unnamed viruses, not only do encryption of on-line data files but also infect many configured system protection. Information replicated to cloud environments can also be encrypted. In a vulnerable environment, this can render any restore operations useless and effectively knocks the network back to square one.

Getting back on-line programs and information following a ransomware event becomes a sprint against time as the victim fights to contain the damage and clear the ransomware and to restore mission-critical operations. Since ransomware takes time to spread, penetrations are usually sprung on weekends and holidays, when successful attacks are likely to take more time to identify. This multiplies the difficulty of promptly marshalling and orchestrating an experienced mitigation team.

Progent makes available a range of help services for securing Corpus Christi enterprises from crypto-ransomware penetrations. Among these are team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of modern security gateways with artificial intelligence capabilities to rapidly discover and suppress day-zero threats. Progent also provides the services of veteran ransomware recovery engineers with the talent and commitment to rebuild a compromised environment as rapidly as possible.

Progent's Ransomware Restoration Help
After a ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will provide the needed codes to decipher any or all of your data. Kaspersky Labs estimated that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to re-install the mission-critical elements of your IT environment. Without the availability of complete information backups, this calls for a wide complement of skill sets, top notch project management, and the willingness to work non-stop until the task is completed.

For twenty years, Progent has offered expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded advanced industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience gives Progent the ability to quickly understand critical systems and consolidate the remaining pieces of your computer network environment after a crypto-ransomware attack and rebuild them into an operational network.

Progent's ransomware team of experts deploys best of breed project management systems to coordinate the sophisticated recovery process. Progent understands the importance of working swiftly and in unison with a client's management and Information Technology resources to prioritize tasks and to get critical systems back on-line as soon as possible.

Customer Case Study: A Successful Ransomware Incident Response
A client escalated to Progent after their organization was attacked by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state sponsored cybercriminals, possibly using approaches leaked from the United States NSA organization. Ryuk seeks specific organizations with limited ability to sustain operational disruption and is one of the most lucrative examples of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in the Chicago metro area and has about 500 workers. The Ryuk event had frozen all essential operations and manufacturing capabilities. Most of the client's data protection had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom demand (exceeding two hundred thousand dollars) and praying for good luck, but in the end brought in Progent.

"I canít speak enough in regards to the support Progent provided us during the most critical time of (our) businesses survival. We would have paid the hackers behind this attack if not for the confidence the Progent experts gave us. The fact that you were able to get our messaging and critical servers back sooner than seven days was earth shattering. Every single staff member I interacted with or messaged at Progent was laser focused on getting our system up and was working breakneck pace on our behalf."

Progent worked together with the client to rapidly identify and assign priority to the essential areas that had to be addressed to make it possible to continue departmental functions:

  • Microsoft Active Directory
  • Email
  • MRP System
To get going, Progent adhered to AV/Malware Processes penetration mitigation best practices by isolating and cleaning systems of viruses. Progent then began the process of recovering Windows Active Directory, the heart of enterprise systems built on Microsoft technology. Microsoft Exchange Server email will not function without Active Directory, and the businessesí accounting and MRP software utilized Microsoft SQL, which depends on Active Directory services for authentication to the databases.

Within 2 days, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then helped perform reinstallations and storage recovery on mission critical servers. All Exchange Server data and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Folder Files) on user workstations to recover email information. A not too old off-line backup of the client's manufacturing software made it possible to restore these vital services back available to users. Although a lot of work was left to recover fully from the Ryuk virus, the most important systems were returned to operations quickly:

"For the most part, the assembly line operation never missed a beat and we did not miss any customer orders."

Throughout the following few weeks key milestones in the restoration project were completed through close collaboration between Progent consultants and the client:

  • In-house web sites were returned to operation without losing any data.
  • The MailStore Server with over four million historical emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control modules were completely operational.
  • A new Palo Alto 850 firewall was brought on-line.
  • Ninety percent of the desktop computers were operational.

"Much of what was accomplished those first few days is mostly a haze for me, but my team will not forget the urgency each of the team put in to help get our company back. I have trusted Progent for at least 10 years, possibly more, and each time Progent has impressed me and delivered as promised. This situation was a Herculean accomplishment."

A possible business disaster was averted due to top-tier professionals, a wide range of knowledge, and tight teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here could have been identified and prevented with advanced cyber security solutions and NIST Cybersecurity Framework best practices, staff education, and well thought out security procedures for backup and proper patching controls, the reality is that government-sponsored hackers from China, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware attack, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, cleanup, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thank you for making it so I could get some sleep after we made it past the initial fire. Everyone did an impressive job, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Corpus Christi
For ransomware cleanup consulting services in the Corpus Christi area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers cost-effective online access to an Oracle MySQL RDBMS administrator or software programmer and can help organizations of any size to configure and maintain MySQL within a reliable IT environment that provides advanced speed, scalability, and protection. Progent also has experience helping businesses migrate databases from an Oracle environment to MySQL.

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    Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine local resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

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    Progent's certified SQL Server developers and database administrators offer remote consulting to assist organizations of any size to create, administer, and maintain applications based on the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that can include small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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  • Microsoft Experts SMS Server Migration Online Troubleshooting
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    Progentís Microsoft experts offer small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is Microsoft's new title for the update management solution formerly called SMS Server. Configuration Manager 2007 provides a range of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progentís Microsoft certified engineers can help you use SMS or Configuration Manager effectively for streamlined OS and application software deployment, security patch control, software metering, and software license reconciliation. Progent's engineers can also help your company to migrate efficiently from Systems Management Server to Configuration Manager.

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