Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyber pandemic that poses an enterprise-level threat for businesses of all sizes poorly prepared for an attack. Different versions of crypto-ransomware like the Dharma, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for a long time and still cause destruction. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus frequent as yet unnamed newcomers, not only do encryption of online information but also infiltrate many configured system backup. Files synchronized to off-site disaster recovery sites can also be corrupted. In a poorly designed system, it can render automatic recovery impossible and basically sets the network back to zero.

Getting back online programs and information after a crypto-ransomware attack becomes a race against the clock as the victim struggles to contain the damage and eradicate the virus and to restore enterprise-critical operations. Since crypto-ransomware needs time to replicate, penetrations are usually launched on weekends and holidays, when successful penetrations may take longer to uncover. This compounds the difficulty of rapidly assembling and orchestrating a capable response team.

Progent offers a variety of support services for securing Corpus Christi organizations from ransomware penetrations. These include team member training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to discover and quarantine zero-day modern malware attacks. Progent in addition can provide the services of seasoned ransomware recovery professionals with the track record and commitment to reconstruct a compromised system as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will return the needed codes to decrypt any of your data. Kaspersky ascertained that seventeen percent of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The fallback is to setup from scratch the key components of your Information Technology environment. Absent the availability of complete data backups, this requires a broad range of skill sets, well-coordinated team management, and the willingness to work 24x7 until the task is done.

For twenty years, Progent has provided expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained top certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial management and ERP application software. This breadth of experience gives Progent the skills to rapidly determine necessary systems and organize the remaining pieces of your Information Technology system after a ransomware penetration and assemble them into an operational system.

Progent's recovery team of experts uses top notch project management systems to coordinate the complicated recovery process. Progent understands the importance of acting quickly and in unison with a client's management and IT resources to prioritize tasks and to put critical systems back online as fast as humanly possible.

Customer Story: A Successful Ransomware Incident Restoration
A client escalated to Progent after their network system was attacked by Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored criminal gangs, suspected of adopting algorithms exposed from America's NSA organization. Ryuk seeks specific organizations with little or no ability to sustain disruption and is one of the most profitable incarnations of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in the Chicago metro area and has about 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the beginning of the attack and were destroyed. The client was actively seeking loans for paying the ransom (exceeding two hundred thousand dollars) and hoping for good luck, but ultimately called Progent.


"I can't tell you enough in regards to the expertise Progent gave us throughout the most critical period of (our) company's survival. We most likely would have paid the hackers behind this attack if it wasn't for the confidence the Progent experts provided us. That you were able to get our messaging and production applications back into operation faster than one week was earth shattering. Each expert I worked with or e-mailed at Progent was absolutely committed on getting us working again and was working 24/7 to bail us out."

Progent worked hand in hand the client to quickly understand and prioritize the mission critical systems that needed to be recovered in order to continue company functions:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed ransomware incident mitigation best practices by halting the spread and clearing infected systems. Progent then began the work of rebuilding Microsoft AD, the heart of enterprise environments built on Microsoft Windows Server technology. Exchange messaging will not function without Windows AD, and the client's accounting and MRP system utilized SQL Server, which requires Windows AD for security authorization to the data.

Within 2 days, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then helped perform setup and hard drive recovery on critical servers. All Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to collect local OST files (Outlook Offline Data Files) on user PCs and laptops to recover mail messages. A recent off-line backup of the businesses manufacturing systems made it possible to recover these required applications back online for users. Although a lot of work was left to recover completely from the Ryuk attack, core services were returned to operations rapidly:


"For the most part, the production line operation never missed a beat and we made all customer orders."

During the next few weeks key milestones in the restoration project were made in tight collaboration between Progent engineers and the customer:

  • Internal web applications were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were fully operational.
  • A new Palo Alto 850 security appliance was installed.
  • 90% of the user PCs were being used by staff.

"A huge amount of what was accomplished in the early hours is nearly entirely a fog for me, but my team will not soon forget the care all of the team accomplished to help get our company back. I have entrusted Progent for at least 10 years, possibly more, and every time I needed help Progent has shined and delivered as promised. This time was a testament to your capabilities."

Conclusion
A probable company-ending disaster was averted by dedicated professionals, a wide spectrum of subject matter expertise, and tight collaboration. Although upon completion of forensics the ransomware penetration described here should have been prevented with current security technology solutions and ISO/IEC 27001 best practices, team education, and well thought out security procedures for backup and proper patching controls, the reality remains that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, feel confident that Progent's team of experts has a proven track record in ransomware virus defense, remediation, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were contributing), thank you for letting me get some sleep after we made it over the initial push. Everyone did an fabulous effort, and if any of your guys is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Corpus Christi
For ransomware cleanup consulting services in the Corpus Christi metro area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Consultant Services SentinelOne Ransomware Recovery
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    Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and expert services to deliver cutting-edge endpoint detection and response.

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    application Testing Lab Technology Professional

    The Progent Test and Training Lab located at the QTS Colocation Center can be used for testing line-of-business applications, developing efficient migration procedures, evaluating and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients who lack sufficient in-house resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical IT initiatives on schedule.

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    24/7 Telecommuter Solutions Professional

    Progent has two decades of background helping small and medium-size companies to plan, deploy, optimize, administer, and debug IT networks that support telecommuters.

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    Professionals WSUS

    Microsoft Windows SUS enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support personnel can completely and easily manage the installation of patches that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft SUS such as planning the Microsoft WSUS deployment, configuring client's workstations, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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    Open Now Skype for Business video conferencing Specialists

    Progent's Microsoft-certified consultants can provide remote and on-premises expertise for companies of all sizes to assess the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems such as Cisco UC. Progent's certified network security experts can help you create and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

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    Computer Consulting Office 365 PowerPoint Integration

    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of product bundles targeted at markets ranging from students and home offices to global enterprises. Progent can provide quick and affordable online access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist your business to evaluate the many subscription plans available with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and manage hybrid networks that transparently integrate on-premises and cloud products and services.

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  • SharePoint Business Connectivity Services Online Support SharePoint 2013 Setup and Support
  • SharePoint Foundation On-site Technical Support Microsoft Computer Consulting SharePoint Excel Services
  • Signature-based Virus Protection IT Consultant ProSight Behavior-based Antivirus Professionals
  • Small Office IT Consulting Services Progent's Management Progent's Management Networking Consultant

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    Microsoft Certified Partner SharePoint Server 2003 Computer Engineer

    Progent's Microsoft-certified experts offer companies of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that utilizes web technology for intelligently coordinating people, teams and information. Microsoft SharePoint provides a common location for your employees or clients to access, organize, share and manipulate relevant data, files, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the information they've created in a manner that makes data easy to find, retrieve and apply. Progent's certified SharePoint experts can help you to manage your existing SharePoint ecosystem or migrate to the current release of SharePoint Server or to SharePoint Online.

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  • ProSight Virtual Server Private Cloud Hosting Consultant
    Consult ProSight Private Cloud Services

    Progent's ProSight Virtual Hosting service offers proven virtualization architecture, a world-class data center, and the technical services of Progent's Microsoft-certified consulting team to provide small businesses with a complete information technology outsourcing solution that enhances network dependability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have each of its operating system platforms and critical application servers supported within a safe and reliable data center on a fast, non-stop virtual server set up and maintained by Progent's computer service professionals.

  • System Center 2016 Migration Online Technical Support System Center 2016 and Windows Server 2016 On-site Technical Support
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  • Ubiquiti UniFi WiFi AP Professionals Ubiquiti UniFi WiFi network Consulting
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  • Voice Over IP Phones Specialists Cisco VoIP phones Onsite Technical Support

  • CCIE Certified Remote Access Technical Support Services
    Biggest Network Consulting Cisco VPN

    Cisco's security and offsite connectivity solutions for small to mid-size businesses represent a full array of easy-to-administer security products to help safeguard your entire information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your business objectives.

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    IPsec VPN Technical Support Services

    Progent offers small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security companies including Check Point Software, Juniper Networks, and SonicWall. Progent can help you create a comprehensive security strategy and choose the right technologies from multiple suppliers to support your security objectives while sticking within your budget restraints.

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    Microsoft Teams certificate management Consulting Services

    Progent can assist your organization to plan a migration to Teams from Skype for Business Online and configure, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

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    24 Hour Email White Lists Consulting Services

    Progent's ProSight Email Guard uses the technology of leading data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall.

  • Work from Home Employees Corpus Christi Consulting Experts - Infrastructure Consulting Services Nueces County Texas At Home Workers Corpus Christi Assistance - Setup Consulting Services Corpus Christi Kingsville
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  • macOS Phone-based Consultancy Top Quality macOS Phone-based Professional

  • SQL 2008 Analysis Services Engineer
    Microsoft SQL Server 2008 Consultants

    Progent's Microsoft-Premier SQL Server engineers can provide a range of services to assist small and midsize businesses to plan, install, administer, and repair MS SQL Server 2008 systems in order to get the optimum strategic benefit from this advanced RDBM platform. Also, Progent offers expertise for system architecture, company-wide security, and software development to increase the strategic value of your computer network.


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