Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that poses an existential threat for businesses vulnerable to an assault. Different iterations of ransomware such as Reveton, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict harm. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as more as yet unnamed newcomers, not only encrypt on-line data files but also infiltrate all configured system protection mechanisms. Data replicated to cloud environments can also be ransomed. In a poorly architected environment, this can make automatic restoration hopeless and effectively knocks the datacenter back to square one.

Getting back on-line services and information after a ransomware event becomes a sprint against the clock as the victim struggles to stop the spread and eradicate the ransomware and to restore enterprise-critical operations. Due to the fact that crypto-ransomware requires time to move laterally, assaults are often sprung during weekends and nights, when attacks in many cases take longer to identify. This multiplies the difficulty of promptly assembling and orchestrating a knowledgeable response team.

Progent offers a variety of solutions for protecting Corpus Christi enterprises from crypto-ransomware events. These include team member education to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to detect and quarantine day-zero malware attacks. Progent also offers the services of seasoned ransomware recovery professionals with the track record and perseverance to re-deploy a compromised network as quickly as possible.

Progent's Crypto-Ransomware Restoration Help
Following a ransomware attack, paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will respond with the codes to decipher any or all of your data. Kaspersky Labs determined that 17% of ransomware victims never restored their information after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to re-install the essential elements of your IT environment. Without access to full system backups, this requires a broad complement of skills, professional team management, and the ability to work continuously until the recovery project is over.

For twenty years, Progent has provided professional IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have earned high-level certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in accounting and ERP application software. This breadth of experience gives Progent the ability to knowledgably identify critical systems and consolidate the remaining pieces of your IT system after a crypto-ransomware penetration and rebuild them into an operational network.

Progent's ransomware team deploys best of breed project management systems to orchestrate the complicated restoration process. Progent knows the importance of working swiftly and in concert with a client's management and IT resources to assign priority to tasks and to get essential services back online as soon as possible.

Business Case Study: A Successful Ransomware Incident Response
A customer hired Progent after their network system was brought down by Ryuk ransomware. Ryuk is thought to have been created by North Korean state sponsored hackers, suspected of using approaches exposed from the U.S. NSA organization. Ryuk targets specific companies with little or no ability to sustain operational disruption and is among the most profitable instances of ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in Chicago and has around 500 staff members. The Ryuk attack had frozen all company operations and manufacturing processes. Most of the client's information backups had been directly accessible at the beginning of the attack and were encrypted. The client was evaluating paying the ransom (exceeding $200,000) and wishfully thinking for good luck, but ultimately utilized Progent.

"I cannot thank you enough in regards to the support Progent gave us throughout the most fearful time of (our) businesses survival. We would have paid the Hackers if it wasn't for the confidence the Progent experts provided us. That you could get our e-mail and production servers back on-line faster than one week was incredible. Every single staff member I worked with or texted at Progent was totally committed on getting us restored and was working non-stop on our behalf."

Progent worked together with the customer to quickly identify and prioritize the essential elements that needed to be recovered to make it possible to resume company functions:

  • Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To get going, Progent followed Anti-virus penetration response best practices by halting the spread and cleaning systems of viruses. Progent then began the work of recovering Microsoft Active Directory, the core of enterprise systems built on Microsoft Windows technology. Exchange email will not function without Windows AD, and the customer's accounting and MRP system utilized SQL Server, which needs Windows AD for authentication to the database.

Within 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then helped perform rebuilding and storage recovery of the most important servers. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was able to find non-encrypted OST data files (Outlook Email Offline Data Files) on staff workstations to recover email information. A recent offline backup of the customer's accounting/ERP systems made it possible to recover these required applications back available to users. Although a lot of work still had to be done to recover completely from the Ryuk event, core systems were restored rapidly:

"For the most part, the assembly line operation showed little impact and we did not miss any customer deliverables."

During the next few weeks important milestones in the restoration project were accomplished in close cooperation between Progent engineers and the client:

  • In-house web sites were brought back up without losing any information.
  • The MailStore Exchange Server containing more than 4 million historical emails was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory modules were 100% functional.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the user workstations were being used by staff.

"So much of what occurred that first week is mostly a blur for me, but our team will not soon forget the commitment each and every one of your team put in to help get our company back. I've been working with Progent for the past ten years, maybe more, and each time I needed help Progent has come through and delivered. This event was a life saver."

A likely business catastrophe was evaded through the efforts of top-tier professionals, a wide array of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware penetration described here should have been blocked with modern cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and properly executed security procedures for data protection and keeping systems up to date with security patches, the reality is that state-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, remember that Progent's roster of professionals has a proven track record in ransomware virus blocking, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for making it so I could get some sleep after we made it through the most critical parts. All of you did an incredible effort, and if anyone that helped is around the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Corpus Christi
For ransomware recovery services in the Corpus Christi metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft certified consultants can offer small and mid-sized companies advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the rapid creation of advanced business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and problem solving services, Progent's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you migrate from older editions of SQL Server to SQL Server 2005.

  • Specialist Remote Network Monitoring Network Management Outsourcing Consult

  • SonicWall Firewall Configuration
    SonicWall VPN Cybersecurity Firms

    Progent's SonicWall firewall consultants can help you configure, manage, and update SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end security plan and design protection into your business processes.

  • Specialist SCCM 2007 Hardware Inventory Professional Microsoft Configuration Manager 2007
  • Stealth Penetration Testing Network Security Auditing Network Security Test Cybersecurity Penetration Testing
  • Support Office 365 Outlook Integration Office 365 Word Integration Network Consultants

  • Altaro VM Backup and VMware Specialist
    Top Altaro VM Backup Deduplication Consultants

    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or onsite consulting services to assist you to design, install, optimize and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup software.

  • Support and Integration Microsoft Virtual Machine Manager Online Support Services SCVMM 2012 XenServer
  • Symantec Firewall Security Audits Security Contractors Symantec VPN
  • Technology Consulting Meraki Wireless AP Top Meraki 802.11ax Access Point Upgrade Technology Consulting Services
  • Technology Professional BlackBerry BPS BlackBerry BPS Technology Professional
  • Telecommuter Collaboration Integration Support Technical Support Services Offsite Employees Collaboration
  • Telecommuter Video Conferencing Remote Support Services Offsite Workforce Video Conferencing Outsourcing
  • Telecommuters Corpus Christi Assistance - Connectivity Assistance Corpus Christi Texas Teleworkers Assistance in Corpus Christi - Support Expertise Corpus Christi, TX
  • Teleworker Conferencing Network Consultants Largest Remote Workers Video Conferencing Setup and Support
  • Teleworkers Corpus Christi Consulting - Backup/Recovery Systems Guidance Corpus Christi Kingsville Corpus Christi Texas Corpus Christi Offsite Workforce Backup Technology Consulting
  • Top Quality IT Training Remote Support Services Microsoft Expert Online Support Information Transfer
  • Top Ranked Slackware Linux, Solaris, UNIX Computer Consulting Corpus Christi Kingsville Corpus Christi Kingsville Top Quality Onsite Technical Support Fedora Linux, Sun Solaris, UNIX
  • Best Corpus Christi Spora Ransomware Mitigation Corpus Christi Texas
  • Top Rated Network Health Reports Consultancy Network Health Audit Engineer

  • .NET Visual Basic Development Company
    .NET Visual Basic Development Companies

    Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or modernize .NET applications rapidly and affordably.

  • Top SCCM 2016 Security Technology Consulting Services Network Engineer SCCM 2016 Cloud Integration
  • Training Professional Office Outlook for Mac Largest Mac Office Entourage Learning
  • UNIX Upgrade Consulting Solaris Upgrade Consultants
  • UNIX, Windows Consultancy Professionals Windows and UNIX
  • Urgent Microsoft, Cisco and Security Certified Experts Amazon MWS integration Development Firm Amazon Marketplace Web Service programming Programming
  • Urgent Support for IT Service Firms Support Services IT Services for Network Service Firms Information Technology Consulting
  • Virtual Machine Hosting Consult Professional ProSight Small Business Private Clouds

  • Urgent Remote Consulting IT Services for Service Providers
    Largest Support for IT Service Firms Online Support Services

    Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting engineers while retaining your own brand as a seamless arm of your IT consulting team.

  • Visual Basic for Mac Computer Consultants Computer Consultant Office for Mac
  • White Papers IT Outsourcing Best Practices 24 Hour Whitepapers IT Co-sourcing
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Computer Consulting Wireless LAN Site Survey On-site Support
  • Windows 2008 Failover Cluster Server Professionals Windows 2008 Failover Cluster Support and Setup
  • Windows 7 Help Desk Online Help Network Specialist Microsoft Windows 7 Upgrade
  • Windows 7 Migration Onsite Technical Support Microsoft Windows 7 Technical Support

  • Expert Microsoft Certified SCDPM 2012 Protection Groups Support
    Support and Setup SCDPM 2012 Security and Compliance

    Progent's Microsoft-certified consultants offer remote or onsite support to help companies of any size to design, implement, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving particularly challenging problems, or full project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

  • Windows 8.1 Upgrade Consulting Windows 8.1 Remote Desktop Network Management Services
  • Windows Cluster On-site Technical Support Award Winning Microsoft High-Availability Clustered Servers Technical Consultant
  • Windows Server 2008 DirectAccess Consultant Services Microsoft Windows Server 2008 R2 Consultant Services
  • Windows Server 2012R2 Clustering Specialist Technical Consultant Windows Server 2012R2
  • Windows Server 2016 Workgroup clusters Computer Consultants Windows Server 2016 Hybrid Configuration Technology Consulting Services
  • Windows Server 2022 Virtual Machine IT Services Windows Server 2022 Hybrid Integration Network Consulting
  • iPhone Consulting Apple Macintosh Network Consultant
  • ransomware cryptoworm recovery Professional Immediate Dharma ransomware recovery Engineers

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