Ransomware : Your Feared IT Disaster
Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that poses an extinction-level threat for businesses of all sizes unprepared for an attack. Multiple generations of ransomware such as Dharma, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for many years and still inflict destruction. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as more unnamed viruses, not only do encryption of on-line critical data but also infiltrate most available system protection. Information replicated to cloud environments can also be ransomed. In a vulnerable system, it can render automated recovery impossible and basically knocks the entire system back to square one.

Recovering programs and information after a ransomware intrusion becomes a race against time as the victim fights to contain and remove the crypto-ransomware and to restore enterprise-critical activity. Because crypto-ransomware needs time to replicate, attacks are often sprung on weekends and holidays, when penetrations tend to take more time to recognize. This compounds the difficulty of rapidly assembling and coordinating a capable response team.

Progent provides a range of services for securing Corpus Christi enterprises from crypto-ransomware penetrations. Among these are user education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat protection to discover and quarantine zero-day modern malware attacks. Progent also provides the assistance of experienced ransomware recovery professionals with the track record and commitment to reconstruct a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
After a crypto-ransomware event, sending the ransom demands in cryptocurrency does not guarantee that merciless criminals will respond with the codes to unencrypt any of your files. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never recovered their information after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The fallback is to re-install the mission-critical parts of your IT environment. Absent the availability of complete information backups, this calls for a broad range of skills, well-coordinated team management, and the capability to work continuously until the job is complete.

For two decades, Progent has provided expert Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in financial systems and ERP application software. This breadth of expertise gives Progent the ability to efficiently identify critical systems and re-organize the surviving pieces of your computer network environment after a ransomware attack and rebuild them into a functioning network.

Progent's recovery group deploys top notch project management tools to coordinate the sophisticated restoration process. Progent understands the importance of working swiftly and in unison with a customer's management and IT team members to assign priority to tasks and to put key services back on-line as fast as possible.

Customer Story: A Successful Ransomware Intrusion Response
A customer hired Progent after their company was crashed by the Ryuk ransomware virus. Ryuk is believed to have been launched by North Korean state sponsored hackers, possibly adopting techniques exposed from the U.S. National Security Agency. Ryuk targets specific companies with little or no ability to sustain operational disruption and is among the most profitable examples of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area and has around 500 workers. The Ryuk attack had disabled all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the start of the attack and were damaged. The client was taking steps for paying the ransom (exceeding $200,000) and wishfully thinking for good luck, but in the end utilized Progent.


"I can't speak enough in regards to the help Progent gave us during the most fearful period of (our) company's existence. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent team gave us. The fact that you were able to get our e-mail system and production servers back sooner than 1 week was amazing. Every single expert I interacted with or e-mailed at Progent was hell bent on getting us working again and was working all day and night on our behalf."

Progent worked hand in hand the customer to rapidly determine and assign priority to the critical areas that needed to be addressed to make it possible to resume business functions:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To get going, Progent adhered to ransomware event response industry best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the steps of bringing back online Microsoft AD, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange email will not work without AD, and the client's accounting and MRP system leveraged SQL Server, which needs Windows AD for security authorization to the database.

In less than 2 days, Progent was able to restore Active Directory services to its pre-virus state. Progent then helped perform rebuilding and storage recovery of critical servers. All Exchange Server schema and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to find non-encrypted OST data files (Outlook Offline Folder Files) on various desktop computers in order to recover mail messages. A not too old offline backup of the businesses financials/MRP software made them able to return these essential programs back servicing users. Although major work needed to be completed to recover completely from the Ryuk virus, the most important systems were returned to operations rapidly:


"For the most part, the manufacturing operation survived unscathed and we did not miss any customer orders."

During the following few weeks critical milestones in the recovery project were completed in close cooperation between Progent consultants and the client:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Server containing more than four million historical messages was brought online and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory capabilities were 100 percent recovered.
  • A new Palo Alto 850 firewall was brought on-line.
  • 90% of the desktops and laptops were back into operation.

"A lot of what happened in the early hours is nearly entirely a blur for me, but my management will not forget the urgency each and every one of your team put in to give us our company back. I have been working with Progent for at least 10 years, maybe more, and every time I needed help Progent has shined and delivered. This event was a testament to your capabilities."

Conclusion
A possible business extinction disaster was avoided due to dedicated experts, a broad array of technical expertise, and tight teamwork. Although upon completion of forensics the ransomware virus incident detailed here should have been identified and disabled with modern cyber security technology solutions and ISO/IEC 27001 best practices, user education, and well thought out security procedures for backup and keeping systems up to date with security patches, the fact remains that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, removal, and information systems recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for letting me get rested after we got past the initial fire. All of you did an incredible job, and if anyone is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Corpus Christi
For ransomware cleanup services in the Corpus Christi area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can assist businesses of any size to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and limitations of different cloud networking architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure you sidestep the common mistakes small companies make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to configure firewalls and VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

  • Office Communications Server 2007 Engineer Cisco and Microsoft Certified Experts Microsoft Video Conferencing On-site Technical Support
  • Offsite DPM Managed Data Backup Service Support Services Offsite DPM Data Backup Service Integration Support
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  • Online Support Services Windows Server 2008 Security Microsoft Windows 2008 R2 Online Support
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  • Outsourcing Microsoft GP/Great Plains Dynamics GP Great Plains Accounting Technology Consulting
  • Perth Microsoft Consultant Career Opportunities Microsoft MCTS Support Career Opportunities New South Wales

  • Exchange Server 2016 Upgrade Planning IT Consultant
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    Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including designing HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's proven ransomware recovery consultants can help you to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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  • ProSight Remote Desktop Monitoring Support Remote Server Monitoring Specialists
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    Progent provides the services of Microsoft and Cisco-Premier IT support experts to show clients affordable ways to help companies optimize the value of Microsoft and Cisco products. For networks that range from remote offices to nationwide corporations, Progent's expert consultants can help you improve your network's e-mail architecture, security, availability, throughput, and network administration.

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    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. UniFi devices running across multiple sites with thousands of access points can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can help your organization to determine the benefits of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi ecosystem.

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  • Remote Help and Support Microsoft Exchange 24/7 Exchange 2007 Edge Server Consultant Services
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  • Security Certification Sun Solaris Solaris Firewall Configure
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    Progent can deliver a wide range of affordable consulting and support services to help your company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or remote assistance for individual computers or notebooks or help your business to plan and implement a company-wide rollout of new or updated operating system software and applications. Progent can also provide consultants and technical workers to help you to prepare for and implement a site relocation or merger organized to cause minimal disruption of your business.

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  • Top Quality Office 365 Access Development Outsourcing
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    Progent can assist you to evaluate the many subscription options available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid solutions that transparently integrate local and cloud products and services.

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  • System Center 2016 Virtual Machine Manager Help and Support System Center 2016 Configuration Manager Online Support Services
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    Progent can help you to evaluate the many subscription options available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to build and maintain hybrid ecosystems that transparently combine on-premises and cloud-based resources.

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  • Urgent Consultancy Microsoft Teams and Azure Active Directory Microsoft Teams dial plans Engineers
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    Progent's certified Windows Server 2019 consultants can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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  • Case Studies School Wireless
    Wireless Integration Case Studies

    Progent provided a wireless networking environment that allowed a school to improve productivity and avoid the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for interfacing separate sites up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered better bandwidth and reliability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz spectrum it offered protection against outside interference.

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  • Top Employment Opportunities Compensation for Telecommuting Microsoft Consultant
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    Progent's compensation structure is built on revenue sharing, so similar to working as an independent consultant, your earnings are directly tied to your work effort. Some of our support staff stress quality of life and elect to work at an easy pace, utilizing our flexible calendar to follow individual pursuits such as hiking, car racing, skiing, surfing, vacations, or spending free time with relatives and acquaintances. Others take advantage of the chance to earn major dollars via lots of effort and extended hours. Progent completely encourages both ends of the spectrum plus any point in between.

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  • NetDocs Solution Design Consultant Services
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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for the legal profession. Progent can provide online access to NetDocuments experts to help legal departments and law firms to design, configure, administer, optimize, or debug a document management system (DMS) environment powered by NetDocs.

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    Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's information technology engineers under your own brand as a seamless extension of your IT consulting staff.

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  • Wireless Site Survey Specialist
    24-7 802.11x Wi-Fi Site Survey Network Consulting

    Progent's wireless site survey and predictive modeling assist you to plan, install and troubleshoot a Wi-Fi LAN optimized for your environment, offering your business a WLAN that delivers the reception, performance, density, QoS, data protection, and roaming capability your company needs. Wireless survey services from Progent include online predictive analysis for planning a wireless LAN and on-premises site survey services for validating, optimizing, and debugging an operational wireless network.

  • Windows Server 2019 Storage Spaces Direct Consultant Windows Server 2019 Hybrid Configuration Specialist
  • Windows and UNIX Professional Biggest Windows, UNIX, Solaris Online Support
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