Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that represents an enterprise-level danger for businesses unprepared for an assault. Versions of ransomware such as CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent unnamed newcomers, not only encrypt on-line data but also infiltrate all accessible system restores and backups. Information synched to cloud environments can also be corrupted. In a vulnerable environment, this can render automated recovery impossible and effectively knocks the entire system back to square one.

Getting back services and information following a crypto-ransomware intrusion becomes a race against time as the targeted business fights to stop the spread and remove the virus and to resume enterprise-critical activity. Because crypto-ransomware requires time to spread, attacks are often sprung on weekends, when successful penetrations are likely to take more time to detect. This compounds the difficulty of promptly assembling and coordinating an experienced mitigation team.

Progent provides a range of help services for protecting Corpus Christi businesses from ransomware events. These include user training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of the latest generation security solutions with AI capabilities to rapidly discover and extinguish zero-day cyber threats. Progent also can provide the assistance of veteran ransomware recovery consultants with the talent and commitment to restore a breached system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the needed keys to decrypt any of your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to setup from scratch the key components of your IT environment. Absent the availability of essential system backups, this calls for a broad range of skill sets, professional project management, and the willingness to work non-stop until the task is completed.

For twenty years, Progent has offered certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise gives Progent the capability to efficiently identify important systems and organize the surviving pieces of your IT system following a ransomware event and configure them into a functioning network.

Progent's recovery group uses state-of-the-art project management applications to coordinate the complex recovery process. Progent appreciates the urgency of acting swiftly and in unison with a customerís management and Information Technology resources to prioritize tasks and to get key applications back on line as soon as possible.

Client Story: A Successful Ransomware Intrusion Response
A business contacted Progent after their company was taken over by Ryuk ransomware. Ryuk is believed to have been launched by North Korean government sponsored criminal gangs, possibly adopting algorithms leaked from the U.S. National Security Agency. Ryuk seeks specific businesses with little tolerance for operational disruption and is one of the most lucrative versions of ransomware viruses. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago and has around 500 staff members. The Ryuk penetration had frozen all company operations and manufacturing capabilities. Most of the client's backups had been on-line at the beginning of the attack and were eventually encrypted. The client considered paying the ransom demand (in excess of $200K) and wishfully thinking for the best, but ultimately made the decision to use Progent.


"I canít say enough about the support Progent gave us during the most fearful time of (our) companyís life. We would have paid the cyber criminals if it wasnít for the confidence the Progent team gave us. The fact that you were able to get our messaging and important servers back into operation sooner than 1 week was beyond my wildest dreams. Each expert I interacted with or e-mailed at Progent was totally committed on getting my company operational and was working at all hours to bail us out."

Progent worked hand in hand the client to rapidly determine and assign priority to the mission critical applications that needed to be restored in order to continue company functions:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes event response best practices by stopping lateral movement and clearing infected systems. Progent then initiated the work of rebuilding Microsoft Active Directory, the heart of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange Server email will not work without Active Directory, and the customerís accounting and MRP system utilized Microsoft SQL Server, which requires Windows AD for access to the information.

In less than two days, Progent was able to recover Active Directory to its pre-attack state. Progent then assisted with reinstallations and hard drive recovery of mission critical servers. All Microsoft Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to locate intact OST files (Outlook Offline Data Files) on staff desktop computers and laptops to recover mail information. A not too old offline backup of the businesses accounting software made it possible to restore these essential programs back online for users. Although significant work needed to be completed to recover completely from the Ryuk attack, critical services were returned to operations quickly:


"For the most part, the assembly line operation was never shut down and we produced all customer shipments."

Throughout the next few weeks key milestones in the restoration project were accomplished through close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were restored without losing any information.
  • The MailStore Exchange Server with over 4 million historical messages was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory functions were fully functional.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • 90% of the user workstations were back into operation.

"Much of what occurred that first week is nearly entirely a haze for me, but I will not forget the commitment all of you accomplished to give us our company back. I have trusted Progent for the past ten years, maybe more, and each time Progent has come through and delivered. This event was a Herculean accomplishment."

Conclusion
A potential business-killing disaster was avoided due to top-tier professionals, a wide spectrum of subject matter expertise, and close teamwork. Although in hindsight the ransomware virus attack detailed here would have been disabled with modern cyber security technology solutions and security best practices, team education, and well designed security procedures for data backup and applying software patches, the reality is that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has substantial experience in crypto-ransomware virus defense, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), Iím grateful for allowing me to get rested after we made it past the initial push. Everyone did an incredible job, and if anyone is in the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, enhancing and repairing Microsoft SCOM solutions and can provide organizations of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs based on industry best practices for tracking network fabric as well as both Microsoft and third-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.

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    Microsoft Azure cloud migration Contract Programming

    Progent can help businesses of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment expense. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and resources and make sure that you avoid the common mistakes small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to integrate Apple iOS devices and Android smartphones and tablets.

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    Technical Support Services Macintosh OS X

    Progent's consultants offer Mac users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server expertise, security services, and custom education. Progent can help businesses to upgrade to macOS from OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent can also help you with iPhone support and Apple iPad synchronization, or moving to iCloud services. For computer networks based solely on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and maintaining a network infrastructure that is available, secure, fast and aligned with your company's business goals.

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    Progent's Microsoft and Cisco certified computer consultants offer expert help with a wide range of products and technologies and can deliver that assistance remotely nationwide or in person in major cities across the country and anywhere in . Progent provides remote support for information systems based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Microsoft Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest network issues, as well as the the assistance of CISSP and CISM-qualified security consultants to handle complex security design and problem solving. Progent has delivered remote network support to businesses in every state in the U.S.

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    ProSight VM Hosting Engineers

    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the highest degree of availability and scalability and is also easy to transfer to another host. ProSight Virtual Hosting and management services are built on proven virtualization architectures that enable small businesses with mixed- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.

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    CISA Certified Cybersecurity Audit Engineers

    The Certified Information Systems Auditor (CISA) accreditation is a prestigious achievement that signifies expertise in IS security audit and control. Accredited by ANSI, the CISA credential has consultants undergo a comprehensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit consultant trained to help businesses in the fields of IS audit services, IT governance, systems and architecture ROI, IT support, safeguarding of information resources, and business continuity planning.

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    24-Hour Microsoft Exchange Computer Consultants

    Progent is among the most qualified network support firms for creating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses derive the full advantages of Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

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    Application Contract Programmer

    For custom application development, Progent can supply programming consultants to produce business applications in areas such as eCommerce, web development, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Internet Information Services to build company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.

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    Specialists Server Monitoring

    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your business.

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    McAfee Consulting

    For small and midsize businesses, computer security and information assurance and regulatory compliance is too complicated to stay ahead of yet too dangerous to overlook. The largest largest enterprises have been hacked, and the top cloud service providers have occasionally been knocked out. It seems like there's nowhere to run. Progent makes it economical for smaller businesses to implement critical security tasks successfully by offering the benefit of billed time to the nearest minute without any minimum charge for remote support. This means you can have the help of a world-class information expert to deliver precisely the help you need when you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any aspect of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a complete security strategy.

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    FRx Reports Integration Firm

    Progent offers remote and onsite consulting to assist you with any facet of BI reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive BI solution. Progent's BI consultants can assist your company to maintain your existing BI environment, help you to upgrade databases and applications from an outdated reporting product to a modern solution, and deliver custom online training to meet your individual needs. Progentís business reporting and analytics professionals offer expertise in all popular BI reporting and visualization platforms such as Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.

  • Top Ranked Integration Services Microsoft DPM 2010 Backup Service 24/7 Computer Consultant Microsoft DPM Offsite Data Backup Service

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    24x7 Integration Microsoft LCS Server Instant Messaging

    MS Office Communications Server delivers IM and Real Presence as part of an extensible, world-class package featuring advanced protection, transparent compatibility with other Microsoft software, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize lower costs and elevated operational efficiencies, enhanced individual productivity, and stronger intellectual property protection with this simple-to-administer, highly available IM platform. Effective implementations of Office Communications Server require extensive planning and consideration before installation. Progent's Microsoft-authorized professionals can provide the skill necessary to deliver all the benefits of Office Communications Server throughout your whole corporation.

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    Immediate Small Business IT Outsourcing Company Solaris Online

    Progent offers nationwide online help and troubleshooting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote network consulting offers maximum leverage for your IT budget by extending user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote support tools and experienced service specialists and engineers allow Progent to handle most IT issues without squandering time and money by traveling to your site. In most of situations your IT problems can be remediated by telephone or through a combination of telephone support and online network analysis. Progent can make available Cisco CCIE network engineers and CISA premier security professionals to help you with the most difficult system issues.

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  • IT Outsourcing Advantages White Papers
    IT Outsourcing Best Practices White Paper

    Progentís IT outsourcing packages offer budget-friendly network support for mid-size organizations. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or creating a web-based business solution, outsourcing your IT technical services can reduce costs and minimize uncertainties, allowing IT support expenses to increase in a more linear and controlled fashion than is feasible by amassing a bulky, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and highly available network architecture for your critical Windows-powered applications including Windows Server 2008, Exchange Server, and SQL Server 2008.

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  • SQL Server 2016 SSRS IT Consulting
    SQL Server 2016 AlwaysOn Outsourcing

    SQL Server 2016 offers significant enhancements in speed, scale, security, uptime, BOYD integration, and built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite expertise to assist businesses of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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  • Windows Server 2016 Virtual Machine Load Balancing Computer Consultant Remote Consulting Windows Server 2016
  • Windows Server 2019 and SCVMM Computer Consultant Network Consultants Windows Server 2019 Hybrid Solutions

  • Specialist Citrix Live Migration
    Professionals XenServer Virtualization

    Progent's Citrix-certified consultants can help you to understand the business benefits of XenServer as well as other Citrix products, and can assist your IT organization to design, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition assess your existing XenServer deployment and show you how to optimize consolidation, performance, protection, uptime, and disaster recovery.

  • Windows and UNIX Consultant Services UNIX, Windows Consultancy
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  • Small Business Small Business IT Outsourcing Company
    Small Business Remote Troubleshooting

    Progent delivers the help of Microsoft and Cisco-Certified network consulting experts to offer customers affordable alternatives to help organizations optimize the value of Microsoft and Cisco products. For networks that range from small offices to nationwide enterprises, Progent's network engineers can help you improve your information system's e-mail infrastructure, security, reliability, performance, and IT management.


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