Fast Remote Technical Support for Corpus Christi Texas Information Networks
For organizations in Corpus Christi Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs somehow turn into major bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's powerful service database application includes detailed documentation of the support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance rendered to every client by any engineer. This history of problems and resolutions is organized as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts are able to determine the best resolutions in the least time.
Online services provided by Progent to businesses in Corpus Christi Texas include:
Certified MS Windows Support
Progent's Microsoft-expert online service professionals can provide network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you business to deploy, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network professionals, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most difficult problems encountered in network infrastructure design, integration, management, protection, and problem solving. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value because their broad experience allows them to fix problems quickly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of connectivity appliances. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist you to clean up rapidly following a damaging breach. Security support services available from Progent cover comprehensive data security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a broad array of computer technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Corpus Christi Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk application software to address the particular demands of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk resources to handle high-demand situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Corpus Christi Texas fast communication with an efficient support group with substantial experience delivering telephone-based support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's target is to solve and not merely track network issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team provides online professional engineering support and training in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Corpus Christi Texas remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, system monitoring can head off disruptive and costly information system failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of platforms.
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Corpus Christi Texas, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your organization needs it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.
Even if your Corpus Christi company has a regular independent consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to resolve sudden system crises or especially tough integration problems.
Advantages of Progent's IT Support for Companies in Corpus Christi Texas
Progent's remote technical help services allow your Corpus Christi company to experience the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by being more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
For most businesses in Corpus Christi Texas, local computer support providers, whether represented by freelance consultants or an internal IT staff, can solve typical technical problems. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these instances, Progent's on-call service experts offer a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to improve your ability to handle future problems locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Businesses often start with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly built environments need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and improving productivity. These companies hardly need a computer consultant who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports transmitted by every staff member to each customer. The practice of detailing and archiving support activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.