Fast Remote Technical Support for Corpus Christi Networks
Immediate Remote Consulting for Corpus Christi NetworksFor companies in Corpus Christi or anywhere in Texas, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most network issues rapidly. This reduces direct costs since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. In contrast to many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing do away with situations where fast fixes somehow turn into major tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes that permit the highest degree of efficiency for online technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to connect to your environment remotely without violating network security.

Progent's proven service database application keeps extensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support delivered to each Progent client by every engineer. This database of problems and responses is stored as a readily searchable proprietary database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow fast access to vendors' internal support staff so Progent's online service experts are able to find optimal resolutions promptly.

Online support services available from Progent to customers in Corpus Christi and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the budget to assemble and manage an internal Help Desk but who want quick access to an effective Help Desk with professional phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, identifying or modifying Call Center software to address the unique requirements of your company, or adding occasional online staff to work with your internal Call Center team to deal with demanding events like software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology professionals gives your workers in Corpus Christi or anywhere in the state of Texas fast contact with a reliable network service group with extensive experience providing telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a significant contributor to business efficiency, and Progent's intent is to fix rather than merely document technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply remote professional consulting support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they grow into crashes, automated monitoring can avoid stressful and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a combination of platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Corpus Christi or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver expert and economical system help whenever your company needs it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Corpus Christi business has a local independent consultant or employs a full time IT staff that can deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected system crises or particularly complex integration problems.

Advantages of Progent's IT Support for Companies in Corpus Christi
Progent's online support services allow your Corpus Christi organization to experience the benefits of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Corpus Christi and throughout Texas, local network support providers, whether represented by freelance consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, major troubles sometimes spring up when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to augment your local help and to transfer useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although independent service people carry smaller overhead than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network remains available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. When a network grows, reliability and expandability issues can impede the success of the business. Such badly built systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller offices need advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the forefront of IT support, executing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only expert technical help, but also a consultant with field-tested methods for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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