Immediate Online Help for Corpus Christi Texas IT Networks
Fast Phone Support for Corpus Christi SystemsFor organizations in Corpus Christi Texas, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced tools needed to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick fixes somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to link to your network without violating network security.

Progent's sophisticated technical support database application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized engineers have access to the history of assistance provided to each Progent customer by every engineer. This archive of anomalies and fixes is structured as a quickly exploitable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other massive support databases and allow quick access to vendors' internal support staff so Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Online technical services offered by Progent to customers in Corpus Christi Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology experts offers your clients in Corpus Christi Texas fast contact with a reliable network service group with substantial experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a crucial driver of business efficiency, and Progent's goal is to fix and not merely record IT issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers online advanced engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Corpus Christi Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Corpus Christi Texas, Progent's phone-based computer support engineers can provide expert and economical system help whenever your organization requires it. More than 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Corpus Christi business deals with a local independent support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or particularly complex integration problems.

Features of Progent's Online Computer Support for Corpus Christi Texas
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give businesses in Corpus Christi Texas the greatest leverage for your IT investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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