Immediate Online Technical Support for Corpus Christi Texas Information Networks
Fast Online Support for Corpus Christi SystemsFor organizations located in Corpus Christi Texas, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value because they have the practical background and are equipped with the sophisticated technology required to resolve most information system issues quickly. This reduces immediate costs since service calls require fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for phone consulting, so you pay just for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for billing prevent situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and proven methodologies that permit the highest level of efficiency for remote technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to access your company's system remotely without violating corporate security.

Progent's advanced technical support reporting application maintains detailed documentation of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by every engineer. This archive of anomalies and fixes is stored as a conveniently exploitable support knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find optimal solutions promptly.

Online support services available from Progent to businesses in Corpus Christi Texas include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT team to focus on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be used for this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Corpus Christi Texas immediate communication with an efficient technical support resource with extensive experience providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's policy is to fix rather than simply annotate IT issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Corpus Christi Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your business so your IT support is proactive and automated. By exposing possible issues before they result in crashes, remote monitoring can minimize inconvenient and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support a mix of platforms.
How Your Corpus Christi Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Corpus Christi Texas, Progent's phone-based network support specialists can deliver professional and cost-effective system help the moment your business requires it. More than 20 years of offering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Corpus Christi office has a regular freelance consultant or maintains an in-house organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to fix unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Online Network Services for Corpus Christi Texas
Progent's phone support, remote repair, system security expertise, and network management services offer businesses in Corpus Christi Texas unparalleled leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your business world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Cisco and Microsoft Certified Small Business Outsourcing IT Small Office

    Progent is a leading innovator in cost-effectively delivering enterprise-class network support to small businesses. Progent's success in addressing the IT support requirements of the chronically underserviced small business market is the combined result of key technical and process breakthroughs that have removed a great deal of the traditional expenses out of managing IT service, injected unmatched professional expertise into the IT service mechanism, and significantly streamlined the solution cycle.

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    Install Midsize Office

    Progent offers technical support for mid-size businesses with 100 to 250 network clients. The medium size business or office has traditionally been an underserved segment of the market for network consulting services. The overhead and support delivery models of major outside support firms make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which usually relies on a minimal information technology budget with which to maintain an information system whose complexity and capability are often similar to the information systems of far larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual network infrastructure and proactive network monitoring, significantly lowers the network maintenance expenses of an SMB while offering the small company with big-company support from certified, IT experts with background in a broad array of small business technologies. If your medium size organization or small business is looking for levels of IT help appropriate for a mid-size organization without paying enterprise costs, you need Progent.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Contract Programming Firm Power BI and Oracle

    Progent's Power BI consultants can help your business to plan, install, maintain, update or troubleshoot your Power BI business analytics solution. Progent's database experts can help you to prepare your source data for Power BI visualizations. Progent can show you how to implement and manage an on-premises, cloud, or hybrid network model for Power BI.

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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop sharing, and both IP-based and PSTN voice communication. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence consultants offer online and onsite support services to assist your company to manage and repair your current Lync 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to design and execute a smooth Skype for Business upgrade.

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