Fast and Affordable Online Troubleshooting for Corpus Christi Computer Networks
For businesses located in Corpus Christi or anywhere in the state of Texas, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick repairs manage to end up as large bills. Progent's skill at solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without violating system security.
Progent's powerful technical support database application maintains thorough histories of the support that Progent's customers have received. Progent's team engineers have access to the details of all help provided to each Progent client by every Progent consultant. This archive of trouble tickets and responses is structured as an easily searchable proprietary knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.
Online support services available from Progent to clients in Corpus Christi and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support professionals offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server development,
Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop services to assist your business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve the most stubborn problems surrounding network planning, deployment, management, compliance, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to find solutions for problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your computer system via state-of-the-art on-line support technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices by delivering services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up quickly after a serious breach. Security support services offered by Progent include: comprehensive data security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide range of computer technologies including network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to support an internal Call Center but who require fast response from a reliable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center software products to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology consultants gives your computer users in Corpus Christi or anywhere in the state of Texas rapid communication with a reliable support group with extensive experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's intent is to resolve instead of simply report IT issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By exposing emerging issues before they grow into crashes, automated monitoring can minimize inconvenient and costly information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of OS platforms.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Corpus Christi or anywhere in the state of Texas, Progent's phone-based network support engineers can provide expert and affordable IT support whenever your organization requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Corpus Christi business relies on a local freelance support technician or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Online Computer Services for Corpus Christi
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer companies in Corpus Christi or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in Corpus Christi and is also ideal for customers in more remote areas of Texas that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for phone service and asks for no ongoing retainer for support services delivered during normal working hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, MS Exchange expertise, network security planning, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support for specific business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that match the unique requirements of your company.
- Sophisticated Online Access Software
Secure online access allows Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise require an expensive personal service call. Sophisticated online connectivity tools and expert technicians together enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose workers need immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.