Immediate Online Support for Corpus Christi Texas Networks
Immediate Remote Technical Support for Corpus Christi NetworksFor businesses located in Corpus Christi Texas, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools required to solve most network problems rapidly. This reduces direct costs because solutions accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized technologies and proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to communicate with your company's computer system without violating network security.

Progent's advanced technical support reporting system keeps detailed documentation of all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of services delivered to every client by any consultant. This database of problems and solutions is organized as a conveniently exploitable support database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.

Remote support services available from Progent to businesses in Corpus Christi Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and fast recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or revamping your established organization, identifying or customizing Help Desk Call Center software products to meet the unique demands of your business, or providing occasional online staff to supplement your existing Help Desk resources to handle demanding events such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in Corpus Christi Texas fast assistance from an efficient network service group with extensive experience offering phone help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company productivity, and Progent's policy is to resolve instead of simply record IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Corpus Christi Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to fit your environment so that your network support is proactive rather than reactive. By exposing emerging trouble spots before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems that support multiple platforms.
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Corpus Christi Texas, Progent's phone-based network support specialists can deliver professional and economical IT support whenever your company needs it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Corpus Christi office has a regular freelance support technician or maintains an in-house IT staff that know how to handle typical network issues, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to deal with unexpected system crises or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in Corpus Christi Texas
Progent's remote network troubleshooting services enable your Corpus Christi organization to enjoy the benefits of timely, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    With most businesses in Corpus Christi Texas, local computer support resources, whether made up of outside consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, serious problems might strike when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service specialists give you an easy, quick, and economical way to supplement your regular help and to pass on valuable information to improve your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller offices often rely on independent freelance service providers. While independent service people have smaller overhead than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without assistance during an IT crisis. As your network grows, network unavailability and problems with vital software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your network is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly designed systems require careful analysis, smart long-term planning, and wide technical knowledge to evolve to a network architecture that can offer the solid foundation to meet critical business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to resell a specific vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progents staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of network support, performing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who work with trusted independent consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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