Fast Online Help for Corpus Christi Computer Networks
For companies located in Corpus Christi or anywhere in Texas, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of information system issues quickly. This lowers direct costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect costs by reducing or eliminating network outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which permit the maximum level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to link to your company's computer system without violating system security.
Progent's sophisticated customer support database system includes comprehensive records describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of support delivered to every Progent client by every Progent consultant. This history of trouble tickets and solutions is organized as an easily searchable support database that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service experts are able to find optimal resolutions promptly.
Remote technical support services offered by Progent to clients in Corpus Christi and throughout the state of Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. CCIEs can deal with the most difficult problems encountered in network planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their broad experience permits them to resolve problems quickly. In typical instances, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using advanced on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of connectivity devices. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to recover quickly following a serious penetration. Security solutions available from Progent include: comprehensive data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent can provide expert remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's top corporations. The ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Corpus Christi Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can guide you in building an effective new Call Center or improving your established one, selecting or enhancing Help Desk software products to meet the particular needs of your corporation, or adding temporary phone support staff to reinforce your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing new applications.
Progent's Call Center staff of veteran network professionals provides your workers in Corpus Christi or anywhere in the state of Texas quick assistance from a reliable support resource with years of background offering telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center perception as a crucial contributor to company success, and Progent's intent is to solve instead of merely report IT problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so your IT maintenance is proactive and automated. By anticipating looming problems before they result in crashes, automated monitoring can minimize inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a variety of OS platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Corpus Christi or anywhere in the state of Texas, Progent's online computer support engineers can deliver effective and economical IT support whenever your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Corpus Christi business has a local freelance support technician or employs an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Companies in Corpus Christi
Progent's remote support services enable your Corpus Christi business to have the benefits of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will acquire added strategic value by becoming more available, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site IT resources
For most businesses in Corpus Christi or anywhere in Texas, nearby computer service providers, whether consisting of outside consultants or an in-house IT staff, can solve typical technical issues. On the other hand, major troubles can occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service professionals give you a convenient, fast, and economical solution to supplement your local help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve help may require your business to wait for assistance during an emergency. As your company expands, network unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays available.
- Create a Scalable Basis for Seamless Growth
Companies often start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the business. These poorly built systems require proper analysis, smart long-term planning, and wide technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet critical business demands and facilitate downstream expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller companies require guidance and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business success and improving efficiency. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide range of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This ensures that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for support services delivered during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to every customer. The practice of detailing and organizing service records allows more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.