Immediate Online Help for Corpus Christi Texas Information Networks
For businesses located in Corpus Christi Texas, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces direct costs since service calls accumulate minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs manage to turn into major bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes which allow the maximum degree of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your company's computer system without compromising system security.
Progent's sophisticated technical support database application keeps thorough records for all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help rendered to every Progent customer by any consultant. This history of trouble tickets and repairs is stored as a conveniently accessible internal database that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online service specialists can arrive at optimal solutions quickly.
Remote technical services available from Progent to businesses in Corpus Christi Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts offer computer problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide range of technology support services such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network engineers, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn problems associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or identifying software updates. Cisco CCIEs provide excellent value since their depth of expertise allows them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using state-of-the-art remote support technology to perform efficient, safe, and affordable diagnosis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure products by providing consulting services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to clean up rapidly following a serious breach. Security services available from Progent cover in depth information security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 Exchange Online integration with local Exchange environments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide spectrum of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a protected application and give your password you are requested to verify your identity on a unit that only you have and that uses a different network channel. A wide range of devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Corpus Christi Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or improving your current organization, selecting or modifying Help Desk software to meet the particular requirements of your corporation, or providing temporary online staff to work with your internal Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center team of experienced information technology consultants gives your customers in Corpus Christi Texas immediate contact with a dependable support resource with extensive experience offering phone support and remote repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a solid contributor to business success, and Progent's aim is to fix instead of merely report technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides remote advanced consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Corpus Christi Texas remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your business so your computer maintenance is proactive rather than reactive. By uncovering potential problems before they expand into full-scale emergencies, automated monitoring can avoid disruptive and costly network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on a combination of platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Corpus Christi Texas, Progent's phone-based network support specialists are ready to deliver effective and affordable IT support the moment your organization needs it. More than a decade of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to solve network problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Corpus Christi company works with a local freelance support technician or maintains an in-house organization that know how to handle the majority of network issues, ProgentÔŅĹs Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to resolve sudden system emergencies or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in Corpus Christi Texas
Progent's online technical help services enable your Corpus Christi company to have the benefits of immediate, enterprise-level network support without the cost of maintaining an in-house IT organization. Your network will derive greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
For most businesses in Corpus Christi Texas, local computer service providers, whether represented by outside consultants or an internal IT staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's on-call service experts give you a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer valuable information to improve your capability to resolve future problems in-house.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance consultants. While independent consultants carry smaller overhead than big support firms and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Seamless Expansion
Companies often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the organization. These badly built systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the stable foundation to meet vital business demands and facilitate future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical education to negotiate an ever more complex maze of technology options capable of accelerating business success and improving efficiency. They do not need a computer engineer who is attempting to sell a specific vendor's products. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class technical capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.