Immediate Online Help for Corpus Christi Texas IT Networks
For organizations in Corpus Christi Texas, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced tools needed to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick fixes somehow end up as big bills. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to link to your network without violating network security.
Progent's sophisticated technical support database application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized engineers have access to the history of assistance provided to each Progent customer by every engineer. This archive of anomalies and fixes is structured as a quickly exploitable internal database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other massive support databases and allow quick access to vendors' internal support staff so Progent's remote consulting experts are able to come up with the most efficient solutions quickly.
Online technical services offered by Progent to customers in Corpus Christi Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad variety of platform support including Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist you company to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network consultants, and certifies an individual's networking knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most difficult problems surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to solve problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest remote support technology in order to perform quick, secure, and affordable diagnosis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated. If your Corpus Christi system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery experts can help your Corpus Christi organization to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of cybersecurity specialists have the broad range of skills necessary to rebuild all vital facets of a targeted system quickly and with little loss of data. To learn more, see Progent's ransomware cleanup and operational restoration experts.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist you to clean up quickly following a serious breach. Security support services offered by Progent cover in depth network security and compliance audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies such as network architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight line of IT management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT team to focus on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Corpus Christi Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of seasoned information technology experts offers your clients in Corpus Christi Texas fast contact with a reliable network service group with substantial experience providing phone consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a crucial driver of business efficiency, and Progent's goal is to fix and not merely record IT issues.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers online advanced engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Corpus Christi Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By uncovering looming issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Corpus Christi Texas, Progent's phone-based computer support engineers can provide expert and economical system help whenever your organization requires it. More than 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Corpus Christi business deals with a local independent support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or particularly complex integration problems.
Features of Progent's Online Computer Support for Corpus Christi Texas
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give businesses in Corpus Christi Texas the greatest leverage for your IT investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Corpus Christi Texas and is also ideal for customers in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent has no minimum fee for phone service and imposes no ongoing subscription fee for support services delivered during normal working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of authorized specialists with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL DBA Services and Software Development
Amazon MWS Programming and Debugging
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the unique needs of your business.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require an expensive personal visit. Effective remote connectivity tools and experienced technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite support and remote network analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, refined support software, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.