Fast Online Troubleshooting for Corpus Christi Texas Information Networks
For businesses located in Corpus Christi Texas, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools needed to solve the majority of network issues quickly. This lowers immediate expenses since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you receive. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where fast repairs somehow turn into major tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to interface to your computer system without violating network security.
Progent's sophisticated technical support database application keeps comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services delivered to each client by every consultant. This history of issues and solutions is structured as a readily accessible proprietary database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting experts can arrive at the most efficient resolutions quickly.
Remote support provided by Progent to customers in Corpus Christi Texas include:
Certified Windows Support
Progent's Microsoft-expert online support professionals offer computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of technology support services including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services include providing Windows 11 planning and migration support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network professionals, and certifies a person's technical skills at the expert level. CCIEs can deal with the most difficult problems encountered in network infrastructure planning, deployment, maintenance, compliance, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an excellent value since their depth of experience permits them to find solutions for problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help you to clean up quickly after a serious penetration. Security solutions offered by Progent cover thorough data security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a broad range of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent remote help analyzing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of veteran network experts gives your customers in Corpus Christi Texas fast communication with an effective technical support resource with substantial background delivering telephone-based support and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's policy is to solve instead of merely report technical issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group offers phone-based advanced consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Corpus Christi Texas online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to suit your business so your computer maintenance is proactive rather than reactive. By exposing looming problems before they cause network outages, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Corpus Christi Texas, Progent's online computer support engineers are ready to deliver expert and affordable IT help whenever your business has to have it. More than two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Corpus Christi organization works with a regular freelance consultant or employs a full time organization that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to solve sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Computer Support for Corpus Christi Texas
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Corpus Christi Texas the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Corpus Christi Texas and is also ideal for customers in more remote regions that lack technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone service and requires no periodic retainer for services delivered during regular working hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support in critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Design
Apple Mac Support
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that match the unique needs of your company.
- Advanced Remote Connectivity Software
Secure online access allows Progent's support experts to observe exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive personal service call. State-of-the-art online access tools and expert technicians together enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.