Fast Online Technical Support for Corpus Christi Texas IT Networks
For organizations located in Corpus Christi Texas, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they possess the real-world experience and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and proven methodologies that ensure the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's system remotely without violating network security.
Progent's proven customer support database application keeps extensive records describing all support that Progent's customers have been provided. Progent's staff engineers have access to the history of services rendered to each Progent client by every consultant. This history of anomalies and resolutions is structured as an easily exploitable proprietary database that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service specialists can find the most efficient resolutions promptly.
Remote support services provided by Progent to clients in Corpus Christi Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified online service experts offer computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to assist you business to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a consultant's networking skills at the expert level. CCIEs know how to resolve the most challenging challenges associated with network design, integration, management, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of experience allows them to resolve problems quickly. In many cases, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can communicate with your network using sophisticated remote support tools in order to perform quick, safe, and economical analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of networking appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security services available from Progent cover thorough information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to cover a broad range of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online help diagnosing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced network experts offers your workers in Corpus Christi Texas quick assistance from an efficient technical support resource with substantial experience delivering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company productivity, and Progent's intent is to fix rather than just document technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Corpus Christi Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By anticipating emerging issues before they grow into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Corpus Christi Texas, Progent's online network support specialists are ready to deliver expert and economical IT help whenever your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Corpus Christi company relies on a regular independent consultant or employs a full time organization that can handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected network emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Organizations in Corpus Christi Texas
Progent's remote network troubleshooting services allow your Corpus Christi company to experience the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being increasingly available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most companies in Corpus Christi Texas, local network service resources, whether made up of freelance consultants or an internal IT staff, can resolve typical network issues. However, major troubles can occur when your regular support personnel are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and affordable way to supplement your local help and to convey valuable knowledge to improve your ability to deal with future issues locally.
- Less Dependence on Freelance Consultants
For network support, smaller organizations commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than big support firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your network grows, network unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system remains up and running.
- Create a Scalable Basis for Smooth Expansion
Organizations often start with an information architecture implemented on a modest budget. Without a strong framework, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These poorly built environments require careful analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture that can offer the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product options available for accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is trying to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended
solution is built around a profitable technology instead of the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the real interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the forefront of IT support, performing a wide variety of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.