Fast Online Troubleshooting for Corpus Christi Networks
For companies in Corpus Christi or anywhere in the state of Texas, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company saves even more with indirect costs by minimizing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to many remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes which promote the maximum degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your company's environment remotely without violating network security.
Progent's sophisticated customer support reporting system includes thorough documentation of the support that Progent's clients have received. Progent's staff consultants have access to the details of support delivered to each client by every Progent consultant. This history of anomalies and fixes is stored as a conveniently retrievable support database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best solutions quickly.
Remote services provided by Progent to companies in Corpus Christi and throughout the state of Texas include:
Certified MS Windows Support
Progent's Microsoft-expert remote support experts offer computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development, SharePoint Server 2016 migration expertise, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness since their broad experience enables them to solve problems rapidly. In many instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting tools to perform quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity appliances. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can bolster the safety of your Windows, macOS and OS X, or Linux network against attacks or assist your business to recover rapidly after a serious breach. Security services offered by Progent cover comprehensive information security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; installing firewalls; designing safe architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Corpus Christi Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the budget to support an in-house Help Desk Call Center but who want quick communication with an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless reinforcement of your existing Call Center team. Progent's Virtual Help Desk can serve as a an escalation alternative to handle the most difficult computer system challenges, or be ready in hectic situations when your regular resources are too busy.
Progent's Help Desk team of seasoned network professionals provides your clients in Corpus Christi or anywhere in the state of Texas immediate assistance from a reliable technical support group with extensive experience providing phone consulting and remote diagnostics for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a significant contributor to company efficiency, and Progent's intent is to solve instead of merely record technical issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive and automated. By spotting possible problems before they expand into network outages, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Corpus Christi or throughout the state of Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective system help the instant your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Corpus Christi business relies on a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Offices in Corpus Christi
Progent's remote technical help services allow your Corpus Christi organization to have the benefits of immediate, enterprise-class IT support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by being more available, efficient, and protected. Benefits to your business include:
- Seamless remote extension of your on-site IT resources
For most businesses in Corpus Christi or anywhere in Texas, nearby computer support providers, whether represented by outside consultants or a full-time IT staff, can resolve the majority of network problems. However, major troubles might spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support specialists offer a convenient, fast, and economical way to augment your regular resources and to convey useful information to improve your ability to resolve downstream problems locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller companies often depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may require your business to go without help during an emergency. As your network grows, system downtime and problems with critical applications are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always available.
- Build a Scalable Basis for Seamless Growth
Companies typically start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such badly built systems need proper analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to handle critical business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller offices require advice and technical education to negotiate an increasingly complicated array of technology options available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the forefront of IT support, performing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by every staff member to every client. The practice of detailing and archiving support records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.