Immediate Remote Technical Support for Corpus Christi Texas Computer Networks
Fast Remote Technical Support for Corpus Christi SystemsFor organizations in Corpus Christi Texas, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system outages and associated losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online service firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to interface to your company's computer system remotely without violating corporate security.

Progent's advanced customer support reporting application keeps detailed documentation for the support that Progent's clients have been provided. Progent's authorized consultants have access to the details of services delivered to every customer by every Progent engineer. This archive of problems and fixes is structured as a conveniently retrievable internal knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote consulting specialists can find the best resolutions promptly.

Remote support services provided by Progent to businesses in Corpus Christi Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your backup operations and allow transparent backup and fast restoration of vital files, apps, system images, and virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that uses a separate network channel. A broad selection of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants gives your computer users in Corpus Christi Texas immediate access to a reliable technical support group with extensive background offering telephone-based help and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk recognition as a solid contributor to company efficiency, and Progent's aim is to fix instead of just record network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online professional engineering expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Corpus Christi Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering potential problems before they cause full-scale emergencies, system monitoring can minimize stressful and expensive service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Corpus Christi Texas, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the instant your business has to have it. Over two decades of offering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with in-person service visits.

Even if your Corpus Christi company works with a regular independent consultant or maintains a full time IT staff that can handle common computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to solve unexpected network emergencies or particularly complicated integration projects.

Details of Progent's Online Computer Support for Corpus Christi Texas
Progent's phone help, remote troubleshooting, network security consulting, and network management services give offices in Corpus Christi Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup safeguards vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to assist you to design, integrate, manage and repair a backup and disaster recovery system based on Barracuda technology.

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