Immediate Online Troubleshooting for Corpus Christi Information Networks
For companies located in Corpus Christi or anywhere in Texas, Progent provides online help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and have access to the advanced tools required to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls accumulate minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where quick fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and repair for computer systems of any size. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your environment remotely without violating corporate security.
Progent's sophisticated customer support reporting system keeps thorough records for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance provided to each Progent client by every engineer. This history of anomalies and responses is structured as a conveniently accessible support database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from vendors' internal support staff so Progent's online consulting experts are able to determine the most efficient resolutions in the least time.
Online technical support services offered by Progent to customers in Corpus Christi and throughout the state of Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can handle the most difficult problems surrounding network design, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management tools and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to resolve problems rapidly. In common cases, less seasoned service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of sophisticated on-line troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up quickly following a serious penetration. Security services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:
How Your Corpus Christi Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Corpus Christi or anywhere in the state of Texas quick communication with a large technical support group with substantial experience offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a key enabler of business productivity, and Progent's target is to fix instead of simply annotate network issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced engineering support and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Corpus Christi, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting looming problems before they grow into crashes, system monitoring can ward off stressful and costly service breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on multiple OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Corpus Christi or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide expert and economical IT support the moment your organization requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Corpus Christi organization works with a local freelance support technician or maintains a full time organization that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to solve unexpected network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Corpus Christi
Progent's online technical help services enable your Corpus Christi business to have the advantages of on-call, world-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added business worth by becoming more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
For most businesses in Corpus Christi and throughout Texas, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can take care of the majority of network issues. On the other hand, major troubles can strike when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service specialists give you a convenient, quick, and affordable way to supplement your local help and to convey valuable information to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent consultants carry less overhead than big support companies and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without assistance during an emergency. As your network expands, system downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your IT system remains up and running.
- Create a Scalable Basis for Seamless Growth
Businesses often start with an information system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built systems need proper analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can deliver the solid foundation to handle vital business demands and facilitate future growth.
- Work with Problem Solvers Instead of Product Vendors
Smaller offices need advice and technical education to navigate through an ever more complex array of product options capable of promoting business success and enhancing productivity. These companies do not need a network engineer who is trying to sell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This means that you get not just world-class technical capability, but also a consultant with proven methods for applying technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you won't be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to every customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.