Immediate Online Help for Corpus Christi Texas IT Networks
Fast Online Support for Corpus Christi SystemsFor businesses in Corpus Christi Texas, Progent offers online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate minimal billable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for billing do away with scenarios where fast fixes somehow end up as large invoices. Progent's penchant for disposing of problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and proven methodologies which ensure the highest level of efficiency for remote consulting and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to communicate with your company's computer system remotely without violating system security.

Progent's powerful service database application maintains extensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to every Progent customer by every Progent consultant. This history of issues and responses is structured as a quickly exploitable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service specialists can determine the best resolutions quickly.

Remote technical support services provided by Progent to businesses in Corpus Christi Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center software products to address the special requirements of your business, or providing occasional online staff to work with your in-house Help Desk Call Center resources to handle demanding scenarios such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran information technology consultants offers your clients in Corpus Christi Texas quick communication with an effective technical support group with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's aim is to fix and not just report IT issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting staff can supply online advanced engineering support and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Corpus Christi Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing potential problems before they expand into network outages, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a combination of operating systems.
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Corpus Christi Texas, Progent's online computer support specialists can provide professional and economical IT support whenever your business requires it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Corpus Christi organization works with a local freelance consultant or employs an in-house IT staff that know how to handle typical network problems, Progent’s Microsoft certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Corpus Christi Texas
Progent's remote network troubleshooting services allow your Corpus Christi business to have the advantages of immediate, expert network support without the cost of managing a full-time IT organization. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most companies in Corpus Christi Texas, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, IT crises might strike when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual support people. In these instances, Progent's online support specialists provide a convenient, quick, and affordable way to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. While freelance service people have less internal costs than larger service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of fallback help may force your business to go without help during an emergency. As your company expands, network unavailability and problems with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup service experts to make sure your IT system is always available.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an information system created on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require advice and technical training to negotiate an ever more complex maze of technology options capable of accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is attempting to sell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the front lines of IT service, performing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. As a result, you are charged just for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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