Fast and Affordable Online Support for Corpus Christi Texas Computer Systems
Urgent Online Technical Support for Corpus Christi SystemsFor businesses located in Corpus Christi Texas, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the maximum level of efficiency for online consulting and repair for information systems of all sizes. Progent's Technical Response Center can access your computer system remotely without breaching network security.

Progent's powerful technical support database system includes extensive records describing all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of all help provided to every client by any Progent engineer. This history of trouble tickets and responses is stored as an easily accessible support knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting experts can determine the best resolutions promptly.

Remote services offered by Progent to businesses in Corpus Christi Texas include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and enable transparent backup and rapid recovery of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and enter your password you are requested to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be used for this second form of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about Duo identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a seamless supplement to your in-house support team. User interaction with the Help Desk, provision of support, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the support database are consistent whether issues are taken care of by your corporate support resources, by Progent's team, or both. Your business has complete versatility to expand or reduce your share of IT support work as required. Progent provides startup installation and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. To learn more about ProSight Shared Call Desk, refer to ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network professionals provides your clients in Corpus Christi Texas instant communication with a reliable support group with substantial experience delivering phone support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major contributor to business performance, and Progent's intent is to solve instead of just annotate IT problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group offers online professional engineering support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To learn additional information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Corpus Christi Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting emerging problems before they grow into crashes, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Corpus Christi Texas, Progent's phone-based computer support specialists are ready to provide professional and economical IT support the moment your organization requires it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Corpus Christi company deals with a local freelance consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly challenging integration problems.

Details of Progent's Online Computer Support for Corpus Christi Texas
Progent's online support, remote troubleshooting, network security consulting, and network management services give offices in Corpus Christi Texas the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your office enterprise-level IT support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    important features of Dynamics GP accounting include a modular structure that lets you license only the functionality you require, a standardized foundation based on Microsoft technologies to secure your investment and offer a highly interconnected environment, enhanced reporting capabilities that permit you to monitor all operations, income and spending and sales trends, integration with Microsoft Office to speed access to corporate data, the ability to process information from virtually any db software or workstation software into Microsoft GP, plus an open architecture that makes it easy to develop custom applications. Progent can show you how to configure and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer expert GP/Great Plains support professionals to show you how to convert the powerful features of Dynamics GP/Great Plains business accounting software into a productive business management solution.

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    Microsoft Communications Server provides IM and Real Presence in an extensible, enterprise-grade package offering advanced protection, transparent compatibility with additional Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property security with this easy-to-administer, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server require extensive planning and thought prior to roll out. Progent's Microsoft-authorized consultants can provide the expertise needed to deliver all the advantages of Office Communications Server across your whole organization.

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    Progent's Microsoft-certified consultants average over 10 years of experience delivering email solutions for companies that range from small offices to global enterprises. Progent offers economical consulting for all editions of Exchange Server to enhance email and virus security, configure high availability email systems, and implement remote and wireless email access. Progent's Exchange support services can assist you in planning and carrying out a migration from a legacy SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2019. Progent also offers integration help for Windows 10 and Windows 11 clients using Office Outlook and can help you configure Outlook Web App for popular web browsers. For email virus protection, spam blocking and data data leak prevention, Progent offers Email Guard email filtering and encryption.

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    Progent can help companies of any size to migrate any part of their network infrastructure to Microsoft Azure. This can streamline IT management and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure you avoid the typical mistakes small companies make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and also to manage Apple iOS devices and Android handhelds.

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    Microsoft 365, formerly called Office 365, is Microsoft's extensive family of client productivity apps and cloud services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of product bundles targeted at markets ranging from students and home offices to enterprises. Progent can provide quick and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help your business to evaluate the many subscription options offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid networks that seamlessly combine on-premises and cloud resources.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your databases and applications to any network model including local, cloud-hosted, or hybrid. Progent's consultants can provide online or on-premises support ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.

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    Progent has over 20 years of experience configuring, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can assist you to design, install, manage, and fix your System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent's consultants can help you to migrate to the latest version of System Center from an older one or from another datacenter management solution to provide the advantages of enterprise-class provisioning, management automation, security, plus infrastructure and application performance monitoring.

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