Fast Online Technical Support for Corpus Christi Texas Information Networks
Urgent Online Consulting for Corpus Christi SystemsFor companies in Corpus Christi Texas, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the advanced tools required to solve the majority of network problems rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's system without compromising corporate security.

Progent's powerful service reporting system maintains thorough records for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to each customer by every Progent consultant. This database of problems and fixes is organized as a quickly retrievable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive support databases and permit quick access to manufacturers' in-house product engineers so Progent's online service specialists can come up with the most efficient solutions in the least time.

Remote services offered by Progent to customers in Corpus Christi Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software to meet the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Call Center resources to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology experts gives your clients in Corpus Christi Texas immediate contact with an effective support group with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to business success, and Progent's policy is to solve instead of simply record IT problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Corpus Christi Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your network maintenance is proactive rather than reactive. By exposing possible problems before they expand into crashes, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Corpus Christi Texas, Progent's online network support engineers are ready to deliver professional and economical IT support the moment your business requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Corpus Christi organization has a regular freelance support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Corpus Christi Texas
Progent's remote support services enable your Corpus Christi organization to realize the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site support resources
    For most organizations in Corpus Christi Texas, local network service resources, whether made up of independent consultants or a full-time IT staff, can deal with the majority of technical issues. However, major troubles might strike when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online support professionals give you an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance consultants. While independent consultants have less internal costs than larger service companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Businesses often start with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These poorly built systems require careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to provide the solid foundation to handle current business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need advice and technical education to navigate through an increasingly complex array of technology options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of IT support, performing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small company's production servers in an environment that gives the maximum degree of dependability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are built upon proven virtualization architectures that enable small businesses with mixed- platform environments to save dramatically on the expense of capital investments, infrastructure support, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.

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    Progent can help you in any phase of your upgrade to Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook.

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    Progent's certified SonicWall firewall experts can show you how to configure, manage, and update SonicWall firewall/VPN appliances including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security solution and design protection into your business practices.

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    For advanced project management support, Progent offers access to senior information technology experts with decades of background in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management expertise to help enterprise clients adhere to leading practices to make sure strategic projects are completed on time and on budget.

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    Progent's disaster recovery support and business continuity consultants can help you design a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to create a complete disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, non-stop network architecture that takes into account reliability issues covering a wide array of infrastructure technologies and processes.

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    Progent can assist small and medium-size organization to plan, deploy, verify and troubleshoot backup technology required for teleworkers.

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    Progent provides the services of Microsoft and Cisco-Certified IT consulting experts to offer customers affordable ways to help companies optimize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to nationwide enterprises, Progent's expert engineers can help you enhance your information system's e-mail architecture, protection, reliability, throughput, and network management.

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    When conducting IT tasks for corporate customers, Progent uses a structured approach driven by specified milestones in order to meet financial, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and expert implementation. All phases are documented to provide a detailed summary of technical services delivered and to assist in ongoing system support.

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    Progent is seeking a range of on-staff employees including motivated Microsoft Certified Systems Engineers; connectivity experts with Cisco CCDP or CCIE credentials; and specialists in advanced system design with experience in mobile access, wireless networking, non-stop environments, business continuity solutions, data protection, and VMware technology. Progent is also hiring desktop support technicians, off-site troubleshooting specialists, and CISSP or CISA certified security professionals. We are also looking for veteran managers able to perform effectively in Progent's dynamic, virtual office environment. Progent contracts independent consultants who have proven knowledge and working experience in high-demand information technology topics beyond our main service concentration. Progent's Experts Team includes independent consultants who can provide consulting and programming services for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with non-Microsoft platforms such as Linux derivatives, Macintosh, or Sun, or can provide world-class help in areas like telecommunications, web site design, Electronic Data Interchange, web commerce, or database management. Independent consultants certified by Progent coordinate with Progent's full-time professionals to deliver comprehensive solutions for small and midsize business networks.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing Microsoft-based security designs for IT networks with many locations, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection needs without limiting your productivity.

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    Progentís computer outsourcing services for small businesses feature designing Server 2003, .NET, and Microsoft BackOffice environments, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and in-person troubleshooting, resolving chronic integration issues, and creating a comprehensive security strategy. Progent can help you enhance network availability and performance via fault-tolerant technologies, resilient network topology, and proactive server monitoring. Progent also provides special project help for large-scale upgrades and can help with requirements definition, product inventory, bill of materials development, sourcing qualification, procurement coordination, and complete documentation. Progentís computer outsourcing service also includes training for office productivity software such as Office XP.

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    Progent offers cost-effective online support to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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    Progent's CCIE-certified networking consultants have extensive experience assisting ISPs to architect, implement, manage, tune, and troubleshoot high-availability, extensible network solutions suitable for public networks.

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    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered system integration, software development, training, and debugging services since the platform's original release. Progent offers advanced support for updating out of date Dynamics GP/Great Plains ERP systems. Progent can help you to design, validate, and implement an efficient migration from a a legacy release of GP to the newest release of Dynamics GP.

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    Progent's Cisco wireless IP phone configuration experts can provide online and on-premises support to help you create and maintain a Cisco Wi-Fi IP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest level of availability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting options are built on mature virtualization platforms that enable small businesses with mixed- platform environments to save significantly on the expense of capital investments, infrastructure support, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor independence.

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    The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, deploy, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

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    Microsoft Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office or Office 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support to assist you to maintain and repair your existing Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help you to design and carry out an efficient Skype for Business upgrade.

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    Progentís Wireless Site Survey assists you to plan and install an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN customized for your facilities, providing your business a wireless solution that has the coverage, performance, capacity, QoS, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service.

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