Fast Online Help for Corpus Christi Computer Networks
Urgent Remote Technical Support for Corpus Christi SystemsFor businesses in Corpus Christi or anywhere in Texas, Progent offers remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support experts provide exceptional leverage because they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful in environments that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. Unlike typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast repairs manage to turn into major invoices. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online consulting and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to interface to your company's network remotely without breaching system security.

Progent's sophisticated customer support reporting system stores thorough documentation for the service that Progent's customers have been provided. Progent's team service personnel have access to the details of all help provided to each client by any consultant. This database of issues and fixes is structured as an easily retrievable support database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts can determine optimal solutions promptly.

Remote technical support services offered by Progent to companies in Corpus Christi and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Corpus Christi or anywhere in the state of Texas fast contact with an efficient support resource with extensive background providing phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a key contributor to company performance, and Progent's goal is to solve and not simply record network problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online advanced engineering expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they grow into network outages, proactive monitoring can avoid inconvenient and expensive network failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Corpus Christi or throughout the state of Texas, Progent's online network support specialists are ready to deliver effective and affordable IT help the instant your company needs it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Corpus Christi business has a regular freelance support technician or employs an in-house organization that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to resolve unexpected system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Corpus Christi
Progent's online technical help services enable your Corpus Christi business to have the benefits of on-call, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most companies in Corpus Christi or anywhere in Texas, local computer support resources, whether represented by outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local service technicians. In these situations, Progent's on-call support professionals offer a convenient, fast, and budget-friendly solution to supplement your local resources and to transfer useful knowledge to increase your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While freelance service people have smaller overhead than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of backup personnel may require your business to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often start with an IT system created on a modest budget. Lacking a scalable framework, band-aid repairs can get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built environments require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to provide the stable foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complicated maze of product alternatives available for accelerating business growth and improving productivity. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.