Fast Remote Technical Support for Corpus Christi Texas Information Networks
Fast Phone Technical Support for Corpus Christi NetworksFor organizations in Corpus Christi Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces direct costs since service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting experience is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs somehow turn into major bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's remote service group to connect to your company's environment without violating corporate security.

Progent's powerful service database application includes detailed documentation of the support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of assistance rendered to every client by any engineer. This history of problems and resolutions is organized as a quickly accessible internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts are able to determine the best resolutions in the least time.

Online services provided by Progent to businesses in Corpus Christi Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk application software to address the particular demands of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk resources to handle high-demand situations such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network professionals gives your workers in Corpus Christi Texas fast communication with an efficient support group with substantial experience delivering telephone-based support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center recognition as a crucial driver of company success, and Progent's target is to solve and not merely track network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Team provides online professional engineering support and training in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Corpus Christi Texas remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into downtime, system monitoring can head off disruptive and costly information system failures. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of platforms.
How Your Corpus Christi Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Corpus Christi Texas, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your organization needs it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Corpus Christi company has a regular independent consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to resolve sudden system crises or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Corpus Christi Texas
Progent's remote technical help services allow your Corpus Christi company to experience the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Corpus Christi Texas, local computer support providers, whether represented by freelance consultants or an internal IT staff, can solve typical technical problems. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these instances, Progent's on-call service experts offer a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful knowledge to improve your ability to handle future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Businesses often start with an information system created on a modest budget. Without a proper infrastructure, band-aid fixes can get piled onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly built environments need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and improving productivity. These companies hardly need a computer consultant who is trying to sell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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    Progent can provide fast access to the expertise of seasoned Wi-Fi specialists who can assist organizations to assess the benefits of Ubiquiti UniFi wireless APs for your company and assist you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and place Ubiquiti UniFi Wi-Fi access points for your required signal coverage and throughput.

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    Progent's certified Office and Office 365 consultants can help companies of any size to integrate Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers fast ROI and promotes better business outcomes. Progent can assist you to interface Office or Office 365 apps with each other and with additional key Microsoft technologies including SharePoint, Microsoft Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also assist you to resolve compatibility issues between various versions of Office and offers customized online instruction to individual users and teams.

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    Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progentís support professionals can show you how to plan, integrate, maintain and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent's Microsoft-certified engineers provide technical support and network consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, management, and troubleshooting services for Exchange 2003 Server include system design, deployment, documentation, onsite and off-site technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.

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    Progent provides nationwide remote phone support and consulting services for businesses that operate UNIX, Linux, or Solaris environments or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Remote network consulting offers optimum return for your IT dollar by protecting client productivity and limiting the hours charged for computer analysis and repair. Advanced remote support utilities and skilled technicians and engineers allow Progent to handle most network issues without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be remediated by telephone or via a combination of telephone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the toughest network issues.

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  • Les Kent has a 35-year history of effective network integration, executive management, sales, and operations. He has demonstrated a knack for developing elegant information technology solutions during his time as as a system architect, software developer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and major enterprises.

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    Progent's Experts Team provides support in key areas that include Macintosh networking and applications; Support for Linux, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and vertical application support; Chief Information Officer, management information analyst, and project logistics outsourcing; Custom applications design and integration; Web site, eCommerce, Electronic Data Interchange, and client portal design and deployment; SQL management and efficiency help; Business intelligence consulting; and Telecommunications systems support.

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    Progent can provide the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and international standards of performance that information security managers are required to learn. It gives business management the confidence that consultants who have earned their CISM credential have the background and capability to provide efficient security management and support consulting.

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    Progentís high availability interoffice connectivity and fault tolerant network infrastructure consultants can help small companies create zero-downtime Interoffice connectivity through fully redundant system architectures with automatic failover. Progentís Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office connections supported by non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide affordable 24x7 interoffice networking.

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    Progent can provide cost-effective online assistance to assist your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or maintain a resilient, protected and efficient network infrastructure that aligns with your computing model. Progent also offers remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the business value of your IT network.

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