Fast Online Technical Support for Corpus Christi Texas Information Networks
For companies in Corpus Christi Texas, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the advanced tools required to solve the majority of network problems rapidly. This reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is especially important in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested methodologies which promote the maximum degree of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's system without compromising corporate security.
Progent's powerful service reporting system maintains thorough records for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to each customer by every Progent consultant. This database of problems and fixes is organized as a quickly retrievable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive support databases and permit quick access to manufacturers' in-house product engineers so Progent's online service specialists can come up with the most efficient solutions in the least time.
Remote services offered by Progent to customers in Corpus Christi Texas include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to assist you company to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues encountered in network infrastructure planning, integration, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software patches. CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to resolve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your computer system via the latest remote support tools to provide fast, safe, and economical analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet APs deployment expertise, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to clean up quickly following a damaging penetration. Security solutions available from Progent include: comprehensive information security and compliance audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile access; defending your email system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad range of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software to meet the special requirements of your corporation, or providing temporary online personnel to reinforce your in-house Call Center resources to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your clients in Corpus Christi Texas immediate contact with an effective support group with years of experience offering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to business success, and Progent's policy is to solve instead of simply record IT problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Corpus Christi Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your network maintenance is proactive rather than reactive. By exposing possible problems before they expand into crashes, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Corpus Christi Texas, Progent's online network support engineers are ready to deliver professional and economical IT support the moment your business requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Corpus Christi organization has a regular freelance support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to fix sudden system emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Corpus Christi Texas
Progent's remote support services enable your Corpus Christi organization to realize the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added business value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
For most organizations in Corpus Christi Texas, local network service resources, whether made up of independent consultants or a full-time IT staff, can deal with the majority of technical issues. However, major troubles might strike when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online support professionals give you an easy, fast, and budget-friendly solution to augment your regular help and to transfer valuable knowledge to improve your ability to deal with future issues in-house.
- Reduced Reliance on Freelance Service Providers
For network support, smaller organizations commonly rely on individual freelance consultants. While independent consultants have less internal costs than larger service companies and can often charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your network is always up and running.
- Build a Solid Foundation for Seamless Growth
Businesses often start with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get piled onto a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These poorly built systems require careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to provide the solid foundation to handle current business demands and simplify downstream growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices need advice and technical education to navigate through an increasingly complex array of technology options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to match technical consulting with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, fine tuned support tools, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional background, at the front lines of IT support, performing a wide range of technical tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.