Fast and Affordable Online Technical Support for Corpus Christi Information Networks
Immediate Phone Support for Corpus Christi SystemsFor businesses in Corpus Christi or anywhere in the state of Texas, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world background and have access to the advanced technology needed to resolve the majority of network issues rapidly. This lowers immediate costs since solutions require fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where fast repairs manage to end up as substantial invoices. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies that allow the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to communicate with your environment without breaching system security.

Progent's advanced technical support database system stores thorough documentation for all support that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance delivered to each client by any consultant. This history of issues and repairs is structured as a conveniently searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the best resolutions in the least time.

Remote support provided by Progent to clients in Corpus Christi and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight line of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to support an in-house Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex technical challenges, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Corpus Christi or anywhere in the state of Texas quick communication with a reliable support group with substantial background delivering telephone-based help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of company productivity, and Progent's goal is to fix instead of merely track IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering support and education in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Corpus Christi, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your IT support is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, system monitoring can head off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a variety of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Corpus Christi or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to provide professional and affordable system support the moment your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Corpus Christi business deals with a local freelance consultant or employs a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the knowledge to fix unexpected network crises or especially complex integration projects.

Advantages of Progent's Network Help for Offices in Corpus Christi
Progent's remote network troubleshooting services enable your Corpus Christi business to realize the advantages of immediate, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your local IT resources
    With most businesses in Corpus Christi or anywhere in Texas, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, major troubles might occur when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support people. In these instances, Progent's online service experts offer an easy, quick, and budget-friendly solution to supplement your local resources and to transfer useful knowledge to improve your capability to deal with downstream problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than larger support firms and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system remains available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such badly built environments require careful analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the solid foundation to handle critical business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices need advice and technical training to navigate through an ever more complex array of product options available for promoting business growth and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, fine tuned support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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