Fast and Affordable Online Troubleshooting for Corpus Christi Computer Networks
Urgent Online Help for Corpus Christi NetworksFor businesses located in Corpus Christi or anywhere in the state of Texas, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced remote consulting expertise is especially important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick repairs manage to end up as large bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without violating system security.

Progent's powerful technical support database application maintains thorough histories of the support that Progent's customers have received. Progent's team engineers have access to the details of all help provided to each Progent client by every Progent consultant. This archive of trouble tickets and responses is structured as an easily searchable proprietary knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal support staff so Progent's online consulting specialists are able to determine the most efficient resolutions quickly.

Online support services available from Progent to clients in Corpus Christi and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to support an internal Call Center but who require fast response from a reliable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center software products to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology consultants gives your computer users in Corpus Christi or anywhere in the state of Texas rapid communication with a reliable support group with extensive experience providing telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's intent is to resolve instead of simply report IT issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your IT support is proactive and automated. By exposing emerging issues before they grow into crashes, automated monitoring can minimize inconvenient and costly information system failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Corpus Christi or anywhere in the state of Texas, Progent's phone-based network support engineers can provide expert and affordable IT support whenever your organization requires it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Corpus Christi business relies on a local freelance support technician or maintains an in-house organization that can deal with typical computer problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly challenging integration projects.

Features of Progent's Online Computer Services for Corpus Christi
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer companies in Corpus Christi or anywhere in the state of Texas unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.