For small and midsize companies in Corpus Christi or anywhere in the state of Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote support services offer excellent leverage because they have the real-world experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for dealing with problems efficiently translates into your company saving cash.
Progent's Remote Support Technologies
Over time, Progent has developed a set of customized technologies and proven processes which ensure the maximum level of efficiency for online help and repair for small and midsize company IT networks. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to connect to your company's environment without compromising corporate security.
Progent's proprietary service database system stores extensive records for all support that Progent's clients have received. Progent's staff service personnel have access to the details of services provided to each client by every engineer. This history of trouble tickets and solutions is organized as a quickly retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to other massive technical databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Corpus Christi or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Online Network Support Services Offered Progent
Progent's remote technical service professionals offer advanced credentials in a comprehensive set of disciplines. This breadth of technical skills enables Progent's consultants to manage virtually any problem that may occur in a small or midsize company network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help clients with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to customers in Corpus Christi and anywhere in the state of Texas include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad array of information technology including network infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified administration, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and validates a person's technical skills at the expert level. Cisco qualified CCIEs can handle even the most intractable issues surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional value since their depth of expertise enables them to resolve the most intractable problems quickly. In typical instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can receive timely assistance for serious network problems that are lowering worker productivity but are outside the experience of your ordinary computer maintenance resources. Progent's CCIE consultants can tie into your network via sophisticated remote support technology in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop support services including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist you to recuperate quickly following a damaging breach. Security services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who lack the budget to create an internal Call Center but who require fast communication with an efficient Call Center with professional telephone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center application software to handle the unique needs of your business, or providing temporary online personnel to work with your existing Help Desk Call Center resources during high-demand situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Corpus Christi or anywhere in the state of Texas instant assistance from a dependable support resource with years of background delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a key driver of company performance, and Progent's intent is to solve instead of just report network problems.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply online and in-depth engineering expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Word, and MS Excel. For more information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can promote the creative aspect of Apple Mac computing by providing remote help support and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, online network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing emerging problems before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly service crises. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent.