For small businesses in Corpus Christi Texas, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor solutions somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently translates into your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of optimized tools and field-proven processes which promote the maximum level of effectiveness for remote consulting and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access allows the engineers of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's highly evolved customer support database system maintains thorough records of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of services rendered to each Progent customer by any consultant. This history of issues and responses is organized as a readily retrievable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow quick response from manufacturers' internal support staff so Progent's online service experts can determine the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Corpus Christi Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based technical service engineers have advanced credentials in a comprehensive set of disciplines. This broad scope of capability allows Progent's consultants to tackle practically any problem likely to occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also offers the support of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services available from Progent to clients in Corpus Christi include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and transitioning from older systems to current MS Windows or Linux-powered solutions. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for troubleshooting problems within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can deal with the most intractable problems occurring in network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent value because their depth of expertise permits them to resolve even the most difficult problems quickly. In many instances, less qualified engineers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get timely support for complex network infrastructure issues that are impacting business productivity but are not within the scope of your ordinary computer support providers. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of sophisticated on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts can provide computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of online desktop support services including Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to clean up quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Corpus Christi Texas Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the resources to support an internal Call Center but who want fast communication with an efficient Help Desk with professional telephone support as well as the available expertise to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk Call Center software to meet the particular requirements of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk Call Center team to handle demanding events like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced information technology consultants gives your workers in Corpus Christi Texas quick access to a large network service group with years of experience delivering phone support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to solve rather than merely record technical issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides online advanced engineering support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft applications including CRM, MS Project, MS Office Word, and Microsoft Excel. To learn more information on Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative elements of Mac computing by offering phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Corpus Christi Texas online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your network support is proactive and automated. By uncovering looming problems before they expand into downtime, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments based on a mix of platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas