For small businesses in Corpus Christi Texas, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to solve most network problems quickly. Efficient support lowers immediate costs since service calls require a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to end up as large tabs. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Online Support Tools
Over time, Progent has developed a set of customized technologies and proven processes which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's network without compromising corporate security.
Progent's advanced service reporting application stores thorough histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to every client by every Progent consultant. This archive of issues and responses is stored as an easily searchable internal database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists are able to find optimal solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Corpus Christi Texas or to find out more about Progent's phone support options, contact Progent at
Online Technical Services Provided by Progent
Progent's online technical support professionals possess advanced credentials in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any emergency likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online support services Offered by Progent to clients in Corpus Christi include:
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Progent in addition can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk application software to address the special needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center team during high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology consultants gives your computer users in Corpus Christi Texas rapid contact with a reliable technical support resource with years of background offering phone consulting and online diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's aim is to fix and not simply report technical problems.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Corpus Christi Texas online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive and automated. By detecting looming issues before they evolve into crashes, system monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |