For small and midsize businesses located in Corpus Christi Texas, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the sophisticated technology to solve most network issues quickly. This lowers immediate expenses since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast repairs somehow end up as large invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and proven processes that promote the maximum degree of effectiveness for remote help and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system without breaching system security.
Progent's powerful service reporting application maintains extensive records describing all support that Progent's clients have been provided. Progent's team engineers have access to the history of all help rendered to every Progent client by every Progent engineer. This archive of trouble tickets and repairs is structured as an easily accessible support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Corpus Christi Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support experts have certified skills in an extensive set of products and technologies. This broad range of technical skills permits Progent's engineers to manage virtually any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To support businesses with multi-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to clients in Corpus Christi include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology including network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most intractable problems encountered in network planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs represent an excellent value since their broad expertise permits them to fix the most difficult problems quickly. In typical instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support firms make CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so you can receive urgent help for complex network infrastructure issues that are impacting worker efficiency but are not within the scope of your local computer support resources. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services such as Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to recover quickly following a serious penetration. Security services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Corpus Christi Texas Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who lack the resources to build and maintain an internal Help Desk but who need fast access to an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center application software to address the special requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center resources during high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Corpus Christi Texas immediate communication with a large support group with years of background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to resolve rather than simply document technical problems.
Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting support and training in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including CRM, MS Office Project, MS Office Word, and Office Excel. To read additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic aspect of Macintosh computing by delivering phone-based help support and training in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Corpus Christi Texas online network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, automated monitoring can minimize stressful and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas