For small businesses located in Corpus Christi Texas, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to resolve most information system problems quickly. This lowers direct expenses since solutions take up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to typical online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where quick solutions manage to end up as large bills. Progent's penchant for dealing with technical issues quickly translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and field-tested processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to access your computer system without compromising corporate security.
Progent's highly evolved technical support database application maintains comprehensive documentation for the service that Progent's clients have received. Progent's authorized service personnel have access to the records of support delivered to every Progent client by any engineer. This history of problems and solutions is organized as an easily exploitable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Corpus Christi Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote technical service professionals offer certified skills in an extensive set of disciplines. This wide range of capability permits Progent's engineers to address practically any crisis likely to take place in a small or midsize company network. Credentials held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To support clients with mixed-operating system environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to clients in Corpus Christi include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of information technology including system architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. CCIEs know how to resolve the most stubborn problems encountered in network planning, deployment, management, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value since their broad experience allows them to solve the most difficult problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive urgent help for serious network problems that are hurting worker productivity but are outside the scope of your ordinary computer service resources. Progent's CCIE consultants can connect to your environment using advanced remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop support such as Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and ISSAP network security consultants can provide a variety of system protection solutions that can bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly after a damaging breach. Security services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile access; defending your email system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting experts for special IT projects that small companies often need. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Corpus Christi Texas Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small organizations who don't have the budget to build and maintain an internal Help Desk but who need fast access to an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can guide you in establishing an effective new Call Center or enhancing your current one, evaluating or customizing Help Desk application software to handle the special requirements of your company, or providing temporary phone support personnel to reinforce your internal Call Center team during unusually busy scenarios such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Corpus Christi Texas quick access to a large network service resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a key contributor to business performance, and Progent's intent is to solve and not just track technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn additional information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can support the imaginative facets of Mac computing by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Corpus Christi Texas online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By spotting emerging issues before they cause full-scale emergencies, system monitoring can head off disruptive and costly network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on multiple OS platforms.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas