For small businesses in Corpus Christi or anywhere in the state of Texas, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the practical background and the advanced tools to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick fixes manage to turn into substantial tabs. Progent's skill at handling technical issues quickly results in your company conserving money.
Progent's Online Technical Support Technologies
Over time, Progent has developed a set of optimized technologies and proven processes which permit the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to interface to your computer system without violating corporate security.
Progent's highly evolved service reporting system maintains extensive records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to every customer by any Progent engineer. This archive of problems and solutions is organized as a readily retrievable internal database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Corpus Christi or anywhere in Texas or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical service professionals offer advanced credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's engineers to handle virtually any crisis that may crop up in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to clients in Corpus Christi and throughout the state of Texas include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad array of information technology including network architecture, messaging systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving problems within UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for network professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, installation, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and developing workarounds or locating software updates. CCIEs represent an excellent value since their depth of expertise allows them to resolve even the most complex problems rapidly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can get timely assistance for severe network infrastructure issues that are impacting worker efficiency but are not within the scope of your local IT service personnel. Progent's Cisco-qualified CCIE support experts can interface to your network using state-of-the-art on-line troubleshooting tools to perform quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-certified online support professionals can provide computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online desktop support including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers offer a range of security services to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a damaging penetration. Security consulting services available from Progent cover thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; establishing secure techniques for remote and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering services include:
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who lack the money or time to support an in-house Help Desk Call Center but who want quick response from a dependable Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent supplement to your established Help Desk organization. Progent's Virtual Call Center can serve as an escalation resource for the toughest technical problems, or be ready in hectic circumstances when your ordinary resources are swamped.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or enhancing your established one, evaluating or modifying Help Desk software to address the unique requirements of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources to handle high-demand events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran information technology consultants offers your customers in Corpus Christi or anywhere in the state of Texas rapid assistance from an effective support group with years of experience delivering phone consulting and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company success, and Progent's aim is to solve rather than just record IT problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, MS Project, Microsoft Office Word, and Microsoft Excel. For additional information about Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative components of Apple Mac environments by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, online network and server monitoring services based on MS Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on a combination of OS platforms.
To contact Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.