For small and midsize companies located in Corpus Christi Texas, Progent provides support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity planning.
Progent's online support services represent excellent leverage because they have the real-world background and the advanced tools to solve most network issues rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow turn into major tabs. Progent's penchant for disposing of problems quickly translates into your company saving money.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's environment without violating system security.
Progent's powerful technical support database application maintains detailed documentation of all support that Progent's customers have received. Progent's staff consultants have access to the specifics of services delivered to each Progent customer by every engineer. This history of anomalies and fixes is organized as a quickly searchable support knowledge base that permits Progent's remote support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available additional massive support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to find optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Corpus Christi Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based network support engineers possess certified skills in a comprehensive set of disciplines. This broad range of IT skills allows Progent's consultants to handle almost any problem likely to take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To support clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support Offered by Progent to customers in Corpus Christi include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, VMware products for server consolidation and simplified administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving problems within UNIX/Linux systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges associated with network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs are an excellent value because their deep expertise allows them to solve the most complex problems rapidly. In many cases, less experienced service providers can wrestle for hours or even days with identical problems that a CCIE can resolve in minutes.
Few service organizations make CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so your company can get timely support for severe network issues that are impacting worker productivity but are beyond the experience of your local computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line support technology in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support services such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP network security consultants offer a variety of security services that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your business to clean up quickly after a serious breach. Security consulting services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class remote consulting experts for contract IT projects that small companies often request. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Corpus Christi Texas Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are a convenient solution for small organizations who lack the resources to create an internal Call Center but who require fast response from a reliable Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an effective new Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software products to meet the particular requirements of your company, or adding temporary phone support staff to supplement your existing Help Desk Call Center group to deal with demanding events like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Corpus Christi Texas instant communication with an efficient network service group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a solid driver of company efficiency, and Progent's policy is to resolve instead of simply record technical problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac computing by delivering phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide help in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Corpus Christi Texas online network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your network support is proactive and automated. By detecting looming issues before they evolve into downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a mix of OS platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas