For small businesses located in Corpus Christi or anywhere in the state of Texas, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. Efficient support lowers immediate costs since solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike many remote service companies, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where speedy. minor solutions somehow turn into major invoices. Progent's skill at handling problems efficiently translates into your business conserving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for small business computer networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.
Progent's proprietary customer support reporting application stores extensive records of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to each client by any engineer. This database of problems and repairs is structured as an easily searchable proprietary database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the best resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Corpus Christi or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online consulting professionals possess certified skills in an extensive set of technologies. This broad range of IT skills allows Progent's consultants to manage practically any problem that may take place in a small company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to small businesses in Corpus Christi and anywhere in the state of Texas include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified management, and transitioning from legacy systems to current Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can handle even the most difficult issues occurring in network infrastructure design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to solve the most intractable problems rapidly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive immediate assistance for serious network infrastructure problems that are crippling worker efficiency but are outside the scope of your regular computer maintenance personnel. Progent's CCIE consultants can tie into your network using advanced on-line support tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier online support experts can provide computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online PC desktop support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of security services to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help you to clean up rapidly after a damaging penetration. Security solutions available from Progent cover thorough network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who don't have the money or time to create an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your current one, evaluating or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing temporary phone support staff to reinforce your in-house Call Center group during demanding scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your computer users in Corpus Christi or anywhere in the state of Texas rapid communication with an effective support group with years of background providing telephone-based consulting and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a significant driver of business efficiency, and Progent's goal is to resolve instead of simply document IT issues.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more on Progent's consulting, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative facets of Apple Mac computing by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals offer assistance in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they result in crashes, system monitoring can ward off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.