For small businesses in Corpus Christi Texas, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers immediate expenses since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently translates into your business spending less money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your system remotely without breaching system security.
Progent's proprietary customer support reporting system keeps thorough records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to every customer by every consultant. This history of trouble tickets and responses is structured as a conveniently exploitable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Corpus Christi Texas or to find out more about Progent's online support options, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive set of products and technologies. This broad scope of capability allows Progent's consultants to resolve almost any problem likely to occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services Offered by Progent to companies in Corpus Christi include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Progent also can deliver a broad array of online desktop support and troubleshooting services including Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your current organization, identifying or enhancing Call Center software to meet the special needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources to handle high-demand events like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Corpus Christi Texas immediate communication with an effective support group with years of experience offering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of business success, and Progent's policy is to fix and not merely document network issues.
Progent's Mac professionals can nurture the artistic elements of Apple Mac environments by providing remote help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video post production studio.
Remote Network Monitoring Support
Progent can provide companies in Corpus Christi Texas remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can head off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |