For small businesses in Corpus Christi Texas, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions take up a smaller number of chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to many online support organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly translates into your company saving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the maximum degree of effectiveness for online help and troubleshooting for small company information networks. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your company's system remotely without violating network security.
Progent's advanced customer support reporting system stores detailed histories of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of all help delivered to every client by every engineer. This archive of problems and repairs is structured as a conveniently accessible support knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists can come up with optimal solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Corpus Christi Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote consulting professionals possess certified skills in an extensive set of products and technologies. This broad range of capability permits Progent's engineers to address virtually any emergency likely to take place in a small or midsize business network. Credentials awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help customers with multi-platform networks, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to small businesses in Corpus Christi include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from older applications to current Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online help for resolving problems affecting UNIX/Linux networks based on popular versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure professionals, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve the most stubborn problems associated with network planning, installation, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone contact with a CCIE so you can get immediate help for severe network infrastructure problems that are hurting worker efficiency but are beyond the comfort zone of your ordinary computer service group or consultant. Progent's Cisco CCIE engineers can communicate with your environment by means of the latest remote support technology in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security services that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses often request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Corpus Christi Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who lack the money or time to build and maintain an in-house Call Center but who require fast access to an effective Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an effective new Call Center or enhancing your current one, identifying or enhancing Help Desk application software to meet the particular demands of your corporation, or providing occasional phone support personnel to reinforce your in-house Call Center group to deal with high-demand scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Call Center staff of experienced information technology experts gives your computer users in Corpus Christi Texas quick communication with an effective technical support group with years of background offering phone help and remote diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a major contributor to business performance, and Progent's goal is to resolve instead of merely record IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative facets of Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Corpus Christi Texas remote network monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your IT maintenance is proactive and automated. By spotting potential trouble spots before they evolve into downtime, automated monitoring can minimize stressful and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support multiple OS platforms.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas