For small companies in Corpus Christi Texas, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This reduces direct expenses since service calls require a smaller number of chargeable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company benefits even more in indirect costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at dealing with problems quickly translates into your business spending less money.
Progent's Online Service Technologies
Over time, Progent has refined an arsenal of customized tools and field-tested processes which ensure the maximum level of effectiveness for remote engineering help and repair for small and midsize company information systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your system without compromising system security.
Progent's proprietary technical support database application keeps thorough records of the service that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each client by every engineer. This database of issues and fixes is organized as a readily exploitable internal knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Corpus Christi Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based technical support experts have credentials in an extensive array of technologies. This broad scope of IT skills allows Progent's consultants to address almost any crisis that may crop up in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To support businesses with mixed-platform environments, Progent also offers the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to customers in Corpus Christi include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from older systems to current Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult challenges surrounding network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to find solutions for the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick telephone access to a CCIE so your company can receive timely assistance for complex network issues that are impacting worker productivity but are beyond the scope of your local network support personnel. Progent's Cisco-qualified CCIE support experts can communicate with your environment using state-of-the-art on-line troubleshooting tools to provide efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-expert online support professionals offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist your business to recover rapidly after a damaging breach. Security services offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Corpus Christi Texas Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the budget to support an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the special needs of your corporation, or providing occasional online staff to work with your internal Help Desk resources during demanding situations like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology consultants offers your customers in Corpus Christi Texas instant contact with a large support group with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company efficiency, and Progent's intent is to solve and not merely record IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read more concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative facets of Mac computing by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants offer help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Corpus Christi Texas online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into crashes, proactive monitoring can ward off stressful and costly network crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas