UNIX, Linux, Solaris, and Apple Mac OS X Remote Consulting for

For small businesses in Corpus Christi Texas, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers immediate expenses since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from situations where quick solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently translates into your business spending less money.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote help and repair for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to link to your system remotely without breaching system security.

Progent's proprietary customer support reporting system keeps thorough records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to every customer by every consultant. This history of trouble tickets and responses is structured as a conveniently exploitable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and allow quick response from vendors' internal product engineers so Progent's remote service experts are able to arrive at the most efficient solutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Corpus Christi Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's remote support experts offer certified skills in a comprehensive set of products and technologies. This broad scope of capability allows Progent's consultants to resolve almost any problem likely to occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To support businesses with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services Offered by Progent to companies in Corpus Christi include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad spectrum of computer technology including network infrastructure, messaging systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to current Windows or Linux solutions. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco CCIE credential is the highest accreditation for network professionals, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems associated with network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. CCIEs provide excellent value since their broad expertise allows them to fix even the most difficult problems rapidly. In many instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can receive urgent help for serious network problems that are crippling business productivity but are not within the comfort zone of your local network service resources. Progent's Cisco CCIE engineers can interface to your network by means of the latest on-line troubleshooting tools to provide fast, secure, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as VPN technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote service experts can deliver computer system troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help your company with a wide range of platform support including Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad array of online desktop support and troubleshooting services including Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Consultants
  Progent's qualified CISM and CISSP network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up quickly following a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; designing secure architectures for remote and mobile access; protecting your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

• Help Desk Call Center Services
  Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller companies who lack the budget to support an in-house Call Center but who need quick communication with an efficient Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Call Center consulting support can support you in establishing an effective new Help Desk or enhancing your current organization, identifying or enhancing Call Center software to meet the special needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources to handle high-demand events like software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk Call Center staff of veteran information technology professionals offers your clients in Corpus Christi Texas immediate communication with an effective support group with years of experience offering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of business success, and Progent's policy is to fix and not merely document network issues.

• Business Applications Services: Training, Programming, and Integration
  Progent's Applications Experts staff offers remote advanced engineering support and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Project, MS Word, and MS Office Excel. To learn more information about Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

  Progent's Mac professionals can nurture the artistic elements of Apple Mac environments by providing remote help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio or video or configuring an audio/video post production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Corpus Christi Texas remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, proactive monitoring can head off disruptive and expensive service crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a combination of OS platforms.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.