For small businesses in Corpus Christi Texas, Progent offers technical support for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to solve most network problems quickly. Efficient support lowers immediate costs since service calls require a smaller number of billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast fixes manage to end up as large tabs. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Online Support Tools
Over time, Progent has developed a set of customized technologies and proven processes which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's network without compromising corporate security.
Progent's advanced service reporting application stores thorough histories for all support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to every client by every Progent consultant. This archive of issues and responses is stored as an easily searchable internal database that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft permit access to additional vast support databases and allow fast response from manufacturers' in-house support staff so Progent's online consulting specialists are able to find optimal solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Corpus Christi Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's online technical support professionals possess advanced credentials in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any emergency likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help businesses with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online support services Offered by Progent to clients in Corpus Christi include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of computer technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to current Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and validates an individual's networking skills at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges encountered in network planning, integration, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. CCIEs are an excellent cost-effectiveness because their broad expertise permits them to find solutions for the most complex problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so you can get urgent support for severe network issues that are crippling business efficiency but are beyond the scope of your ordinary computer support group or consultant. Progent's CCIE support experts can tie into your environment via sophisticated on-line troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to clean up quickly following a serious breach. Security services offered by Progent cover in depth security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Corpus Christi Texas Business Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk service options for small companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the resources to create an in-house Help Desk Call Center but who require quick communication with an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk application software to address the special needs of your corporation, or adding occasional online personnel to reinforce your existing Call Center team during high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology consultants gives your computer users in Corpus Christi Texas rapid contact with a reliable technical support resource with years of background offering phone consulting and online diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a significant contributor to company efficiency, and Progent's aim is to fix and not simply report technical problems.
Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and MS Excel. To learn more on Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative elements of Apple Mac systems by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific procedures like capturing or digitizing audio or video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Corpus Christi Texas online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your IT support is proactive and automated. By detecting looming issues before they evolve into crashes, system monitoring can head off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas