For small and midsize businesses located in Corpus Christi Texas, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer excellent leverage because they have the real-world background and the sophisticated technology to solve most network issues quickly. This lowers immediate expenses since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where fast repairs somehow end up as large invoices. Progent's penchant for dealing with problems quickly translates into your company spending less cash.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized technologies and proven processes that promote the maximum degree of effectiveness for remote help and repair for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to link to your computer system without breaching system security.
Progent's powerful service reporting application maintains extensive records describing all support that Progent's clients have been provided. Progent's team engineers have access to the history of all help rendered to every Progent client by every Progent engineer. This archive of trouble tickets and repairs is structured as an easily accessible support database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available other vast support databases and allow quick response from manufacturers' in-house product engineers so Progent's online service specialists can determine the best solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Corpus Christi Texas or to learn additional information about Progent's online support programs, call Progent at
Online Technical Support Services Available from Progent
Progent's phone-based network support experts have certified skills in an extensive set of products and technologies. This broad range of technical skills permits Progent's engineers to manage virtually any emergency likely to take place in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To support businesses with multi-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to clients in Corpus Christi include:
Progent's UNIX/Linux support engineers can offer urgent remote assistance for diagnosing problems within UNIX/Linux networks based on popular variants of UNIX such as:
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services such as Windows 7 migration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
Progent's Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center application software to address the special requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center resources during high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Corpus Christi Texas immediate communication with a large support group with years of background delivering telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to resolve rather than simply document technical problems.
Progent's Apple Mac consultants can support the artistic aspect of Macintosh computing by delivering phone-based help support and training in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Corpus Christi Texas online network monitoring services based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into network outages, automated monitoring can minimize stressful and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of OS platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |