For small and midsize companies in Corpus Christi or anywhere in the state of Texas, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing model for online support is designed to get the most out of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick solutions somehow end up as big bills. Progent's penchant for disposing of problems efficiently translates into your business saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize business computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to communicate with your company's system remotely without violating system security.
Progent's advanced customer support reporting application maintains extensive histories of all support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to each client by any Progent engineer. This archive of issues and resolutions is stored as an easily exploitable internal knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support databases and allow fast response from vendors' in-house product engineers so Progent's online service experts are able to find the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Corpus Christi or anywhere in Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online support experts offer credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage virtually any problem likely to occur in a small company information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to companies in Corpus Christi and throughout the state of Texas include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of information technology such as network architecture, messaging solutions, system and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux solutions. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for resolving anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve the most intractable challenges associated with network design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent value since their deep experience allows them to find solutions for even the most complex problems quickly. In common instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent assistance for complex network infrastructure problems that are lowering worker productivity but are beyond the experience of your local computer support personnel. Progent's Cisco CCIE support experts can communicate with your computer system by means of sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2013 design,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online desktop services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Corpus Christi Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for smaller businesses who lack the money or time to assemble and manage an in-house Help Desk but who require fast response from a dependable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or enhancing your current one, evaluating or customizing Help Desk Call Center application software to address the particular needs of your company, or providing occasional phone support staff to supplement your internal Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology professionals offers your computer users in Corpus Christi or anywhere in the state of Texas rapid access to an effective network service resource with extensive background providing telephone-based support and online repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk the reputation as a major enabler of company productivity, and Progent's goal is to resolve and not just annotate network problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting support and education in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and MS Excel. To read more information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the imaginative components of Macintosh computing by offering phone-based help support and training in graphics, audio, and video. Progent's consultants can provide help in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio/video or building an audio/video production studio.
Remote Network Monitoring Services
Progent can provide companies in Corpus Christi, or anywhere in the state of Texas, remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid disruptive and expensive information system failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks powered by a mix of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.