For small businesses in Corpus Christi Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system issues quickly. This lowers immediate costs because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to end up as large invoices. Progent's penchant for solving problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of customized technologies and field-tested processes that allow the maximum degree of efficiency for online help and troubleshooting for small business computer networks. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to link to your computer system remotely without violating network security.
Progent's advanced technical support reporting system maintains detailed histories describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to every client by every consultant. This archive of anomalies and fixes is stored as a readily retrievable proprietary database that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service experts can find the best solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Corpus Christi Texas or to find out additional information about Progent's online support options, call Progent at
Online Technical Support Services Provided by Progent
Progent's remote network support engineers possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to address virtually any problem likely to occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help businesses with mixed-platform environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to small businesses in Corpus Christi include:
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Progent also offers a full array of online desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or modifying Call Center software products to address the particular needs of your business, or providing temporary phone support staff to work with your in-house Call Center resources to deal with demanding events such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of experienced information technology consultants gives your customers in Corpus Christi Texas quick contact with a reliable network service group with years of experience offering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a solid contributor to business productivity, and Progent's goal is to resolve instead of simply report network problems.
Progent's Mac consultants can nurture the artistic elements of Apple Mac systems by delivering remote help support and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Corpus Christi Texas remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive and automated. By exposing looming issues before they evolve into downtime, remote monitoring can avoid disruptive and costly service failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a mix of platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |