For small companies in Corpus Christi Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most network problems quickly. Efficient support reduces direct expenses since solutions take up fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to link to your company's environment without compromising system security.
Progent's sophisticated technical support reporting system includes detailed documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance rendered to every Progent client by every engineer. This database of issues and fixes is structured as a conveniently accessible proprietary knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available additional extensive support databases and permit priority access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the most efficient solutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Corpus Christi Texas or to find out additional information about Progent's online support options, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's online consulting experts offer certified skills in a comprehensive set of products and technologies. This broad scope of capability enables Progent's engineers to tackle virtually any emergency that may occur in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based services provided by Progent to companies in Corpus Christi include:
Progent's UNIX and Linux support engineers can provide emergency online assistance for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Progent also offers a full array of remote desktop services including Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Call Center software products to handle the unique demands of your company, or adding occasional online staff to work with your existing Help Desk Call Center resources to handle high-demand scenarios such as software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of experienced network consultants gives your computer users in Corpus Christi Texas quick communication with a large network service resource with years of experience providing telephone-based support and online troubleshooting for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a key driver of business success, and Progent's policy is to solve instead of merely record IT problems.
Progent's Apple Mac professionals can promote the artistic facets of Mac computing by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio/video or integrating an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Corpus Christi Texas remote computer system monitoring services centered around MS Operations Manager network monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, proactive monitoring can head off disruptive and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate a mix of OS platforms.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
City | Address | Phone | Link |
Austin | 700 Lavaca St, Suite 1400 Austin, TX 78701 United States |
(737) 204-0155 | Austin Network Support Services |
Corpus Christi | 710 Buffalo Street Corpus Christi, TX 78401 United States |
(361) 356-3700 | Corpus Christi Network Support Services |
San Antonio | 110 E Houston Street San Antonio, TX 78205 United States |
(210) 750-3330 | San Antonio Network Support Services |