For small companies located in Corpus Christi Texas, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues quickly. Efficient support reduces immediate costs since solutions take up a smaller number of chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow turn into major bills. Progent's skill at dealing with problems quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has developed a set of optimized technologies and proven methodologies which allow the maximum level of effectiveness for online engineering help and repair for small company information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your network remotely without compromising corporate security.
Progent's proprietary service database system includes comprehensive documentation describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to every Progent customer by any engineer. This archive of trouble tickets and responses is organized as an easily retrievable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists are able to find the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Corpus Christi Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online technical service experts offer certified skills in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's consultants to tackle practically any crisis that may take place in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote technical services provided by Progent to customers in Corpus Christi include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of information technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a consultant's network technology skills at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, deployment, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent value since their broad expertise enables them to find solutions for the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate help for serious network issues that are lowering business productivity but are beyond the experience of your regular network service personnel. Progent's Cisco-qualified CCIE support experts can tie into your environment using state-of-the-art on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as VPN technology.
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers can provide network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of online desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your company to recover rapidly following a damaging penetration. Security support services available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Corpus Christi Texas Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the money or time to create an in-house Call Center but who want quick response from a dependable Help Desk with proficient telephone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or improving your existing organization, identifying or modifying Help Desk application software to meet the unique demands of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center team to handle high-demand scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of experienced information technology consultants offers your computer users in Corpus Christi Texas fast assistance from an effective support group with extensive background delivering phone support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a major driver of business success, and Progent's goal is to resolve rather than just report network problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting support and training in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, MS Office Word, and MS Excel. To read more concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the imaginative components of Mac computing by delivering phone-based help services and training in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Corpus Christi Texas remote network and server monitoring services powered by MS Operations Manager network monitoring, customized by Progent to accommodate your business so your computer support is proactive and automated. By spotting emerging issues before they cause crashes, proactive monitoring can ward off inconvenient and costly network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a variety of operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas