UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for

For small businesses in Corpus Christi Texas, Progent offers technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers represent exceptional leverage because they have the real-world background and the sophisticated technology to solve most information system issues quickly. This lowers immediate costs because solutions require a smaller number of chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges per minute for phone assistance, so you are invoiced only for the services that you actually get. Unlike typical remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs manage to end up as large invoices. Progent's penchant for solving problems efficiently results in your company spending less money.

Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of customized technologies and field-tested processes that allow the maximum degree of efficiency for online help and troubleshooting for small business computer networks. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to link to your computer system remotely without violating network security.

Progent's advanced technical support reporting system maintains detailed histories describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to every client by every consultant. This archive of anomalies and fixes is stored as a readily retrievable proprietary database that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close relationships with important vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service experts can find the best solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Corpus Christi Texas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's remote network support engineers possess advanced credentials in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to address virtually any problem likely to occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To help businesses with mixed-platform environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services available from Progent to small businesses in Corpus Christi include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology including system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and validates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent value since their depth of expertise enables them to solve even the most complex problems rapidly. In typical instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Few consulting firms make CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network problems that are crippling worker productivity but are not within the scope of your local IT support resources. Progent's CCIE consultants can tie into your environment via state-of-the-art remote support technology in order to perform fast, secure, and economical diagnosis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN products.

• Authorized MS Windows Expertise
  Progent's Microsoft-premier online service engineers can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a full array of online desktop consulting and support services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

• CISSP and ISSAP Certified System Security Consultants
  Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover rapidly after a damaging penetration. Security services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Call Center Support
  Progent's Call Center programs for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are ideal for smaller companies who lack the money or time to build and maintain an in-house Help Desk but who need quick access to an effective Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your existing one, selecting or modifying Call Center software products to address the particular needs of your business, or providing temporary phone support staff to work with your in-house Call Center resources to deal with demanding events such as software transitions, mass upgrades, or installing new business software.

  Progent's Help Desk staff of experienced information technology consultants gives your customers in Corpus Christi Texas quick contact with a reliable network service group with years of experience offering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a solid contributor to business productivity, and Progent's goal is to resolve instead of simply report network problems.

• Business Applications Support: Education, Programming, and Troubleshooting
  Progent's Applications Experts Team offers phone-based advanced consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To find out more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Mac consultants can nurture the artistic elements of Apple Mac systems by delivering remote help support and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common procedures such as scanning or digitizing audio or video or configuring an audio/video production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Corpus Christi Texas remote computer system monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive and automated. By exposing looming issues before they evolve into downtime, remote monitoring can avoid disruptive and costly service failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a mix of platforms.

South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.