For small companies in Corpus Christi or anywhere in Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems quickly. This lowers immediate expenses because service calls take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for disposing of problems quickly translates into your company conserving cash.
Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to connect to your company's network without violating corporate security.
Progent's highly evolved customer support database system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance delivered to every customer by any consultant. This archive of trouble tickets and solutions is stored as an easily exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to arrive at the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Corpus Christi or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support experts have certified skills in an extensive set of products and technologies. This broad range of IT skills enables Progent's engineers to handle virtually any emergency likely to crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support services available from Progent to clients in Corpus Christi and anywhere in the state of Texas include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most difficult issues surrounding network planning, integration, management, security, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent value since their depth of expertise permits them to find solutions for the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can receive timely assistance for serious network issues that are lowering worker productivity but are outside the scope of your local network support resources. Progent's Cisco CCIE support experts can communicate with your environment via advanced remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a full array of online PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to clean up rapidly after a serious breach. Security services offered by Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; installing firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies often need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center service options for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who lack the budget to support an in-house Call Center but who want quick communication with an efficient Help Desk with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation alternative for the toughest technical problems, or be ready in overflow situations when your other service providers are swamped.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk application software to handle the particular demands of your company, or adding temporary phone support personnel to work with your internal Call Center team to handle demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced network experts provides your workers in Corpus Christi or anywhere in the state of Texas instant contact with a reliable support resource with substantial background offering phone consulting and remote diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a crucial enabler of company performance, and Progent's aim is to resolve instead of just report network issues.
Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Office Word, and Office Excel. To read more information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can promote the creative elements of Macintosh computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's consultants offer help in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Corpus Christi, or anywhere in the state of Texas, remote network and server monitoring support powered by MS Operations Manager network monitoring, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By detecting emerging issues before they evolve into crashes, automated monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.