For small companies located in Corpus Christi or anywhere in Texas, Progent offers support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent value due to the fact that they are equipped with the real-world background and the advanced tools to resolve most network problems rapidly. This reduces immediate costs since service calls take up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you receive. Unlike typical remote support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving technical issues efficiently translates into your company conserving cash.
Progent's Online Service Technologies
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to access your company's network remotely without violating system security.
Progent's highly evolved service reporting system maintains extensive documentation describing all support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of services provided to every client by any engineer. This database of problems and responses is structured as an easily accessible proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow fast access to manufacturers' internal product engineers so Progent's online service experts can determine the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Corpus Christi or anywhere in Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive set of products and technologies. This breadth of capability enables Progent's consultants to manage practically any crisis likely to occur in a small or midsize business information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with mixed-OS environments, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to customers in Corpus Christi and throughout the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad array of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and simplified management, and migration from older applications to current Windows or Linux-based environments. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs can deal with the most stubborn problems occurring in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to resolve the most intractable problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few support providers make CCIEs accessible to support small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so your company can receive urgent help for severe network issues that are hurting worker efficiency but are not within the experience of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your network using advanced remote support technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-qualified online service engineers offer computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISSP and ISSAP security consultants offer a range of security solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a damaging breach. Security support services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting professionals for special projects that small businesses frequently need. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Corpus Christi Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for small companies who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless addition to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle complex computer system problems, or be ready in overflow situations when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Call Center or improving your current organization, identifying or enhancing Call Center software products to address the unique needs of your business, or providing occasional online staff to reinforce your internal Help Desk Call Center group during unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Call Center team of experienced network professionals gives your clients in Corpus Christi or anywhere in the state of Texas fast access to a dependable support resource with substantial background offering phone help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a solid contributor to business success, and Progent's goal is to fix rather than just document IT problems.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To read more information on Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the imaginative elements of Macintosh systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, remote computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network maintenance is proactive and automated. By detecting looming issues before they expand into network outages, automated monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.