For small companies in Corpus Christi or anywhere in Texas, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent excellent value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems quickly. This lowers immediate expenses because service calls take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, unproductive employees, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes manage to end up as large invoices. Progent's penchant for disposing of problems quickly translates into your company conserving cash.
Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online consulting and troubleshooting for small company information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to connect to your company's network without violating corporate security.
Progent's highly evolved customer support database system keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance delivered to every customer by any consultant. This archive of trouble tickets and solutions is stored as an easily exploitable support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to arrive at the best resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Corpus Christi or anywhere in Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical support experts have certified skills in an extensive set of products and technologies. This broad range of IT skills enables Progent's engineers to handle virtually any emergency likely to crop up in a small or midsize business network. Credentials awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Remote support services available from Progent to clients in Corpus Christi and anywhere in the state of Texas include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-based approach to solving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies an individual's technical skills at the expert level. CCIEs know how to resolve even the most stubborn problems associated with network infrastructure design, deployment, management, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or locating program patches. CCIEs offer excellent cost-effectiveness since their depth of experience permits them to resolve the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can fix in minutes.
Few service providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick phone access to a CCIE so your company can get urgent assistance for complex network issues that are crippling worker efficiency but are outside the experience of your regular computer maintenance providers. Progent's CCIE consultants can tie into your environment by means of advanced remote support tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-qualified online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 application development,
Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of remote desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recuperate rapidly after a damaging penetration. Security solutions available from Progent include: in depth security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; building secure architectures for remote and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Corpus Christi Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for smaller organizations who don't have the money or time to support an in-house Help Desk but who need quick communication with an effective Call Center with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your current Help Desk resources. Progent's Virtual Call Center can act as an escalation option for the most difficult technical issues, or be available in those situations when your ordinary service providers are overwhelmed.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk or enhancing your current one, identifying or enhancing Help Desk Call Center software products to meet the special requirements of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center group to deal with unusually busy situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of veteran information technology experts provides your workers in Corpus Christi or anywhere in the state of Texas quick contact with a large technical support resource with substantial background offering phone help and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a major contributor to business efficiency, and Progent's aim is to fix instead of simply annotate network problems.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers online advanced consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Project, Word, and Excel. To find out additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic aspect of Macintosh environments by providing phone-based help support and education in graphics, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers companies in Corpus Christi, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive rather than reactive. By detecting potential issues before they expand into downtime, automated monitoring can avoid inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a variety of platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.