Fast and Affordable Remote Support for Corpus Christi Texas Computer Systems
For companies in Corpus Christi Texas, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide excellent value because they possess the practical experience and are equipped with the sophisticated technology needed to resolve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially important for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast repairs manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to connect to your network without violating corporate security.
Progent's sophisticated service reporting system maintains thorough histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help delivered to every client by every consultant. This archive of anomalies and fixes is organized as a quickly searchable proprietary knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key vendors including Cisco and Microsoft open up additional massive support databases and allow priority response from vendors' in-house product engineers so Progent's remote service experts are able to arrive at the most efficient solutions quickly.
Remote technical support services available from Progent to clients in Corpus Christi Texas include:
Certified MS Windows Experts
Progent's Microsoft-expert online service professionals can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to help your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can handle the most challenging issues encountered in network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent value since their depth of experience allows them to fix problems quickly. In common cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs offer help for the complete line of Cisco's top-selling family of connectivity appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to improve the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; establishing safe architectures for off-site and mobile access; guarding your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent online help resolving anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Corpus Christi Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software products to meet the unique requirements of your corporation, or providing occasional phone support personnel to supplement your existing Call Center resources to handle high-demand situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center team of seasoned network professionals gives your computer users in Corpus Christi Texas rapid assistance from a reliable technical support group with substantial experience delivering telephone-based consulting and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a major enabler of business efficiency, and Progent's intent is to resolve instead of simply annotate network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers remote advanced consulting support and training in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Corpus Christi Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By detecting potential issues before they evolve into network outages, automated monitoring can minimize stressful and costly service failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems based on a variety of operating systems.
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Corpus Christi Texas, Progent's phone-based network support specialists can deliver effective and affordable IT support the instant your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Corpus Christi company deals with a local freelance support technician or employs a full time organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to resolve sudden system crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Corpus Christi Texas
Progent's phone support, remote repair, network security consulting, and network management services offer companies in Corpus Christi Texas unparalleled leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Corpus Christi Texas and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone support and imposes no periodic subscription fee for support services provided during normal business hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Application Programming
Amazon MWS Software Design and Programming
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the specific needs of your business.
- Sophisticated Online Access Software
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it possible to produce fast fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge online access software and expert technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Service for Maximum System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every client. The practice of documenting and archiving support records results in more effective service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.