Fast and Affordable Online Troubleshooting for Corpus Christi Computer Systems
For organizations located in Corpus Christi or anywhere in Texas, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology necessary to resolve most information system issues quickly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent scenarios where speedy. minor fixes manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-proven methodologies that allow the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to link to your environment remotely without compromising network security.
Progent's advanced technical support database system maintains thorough records for all service that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of assistance delivered to each client by every Progent consultant. This database of problems and repairs is stored as an easily exploitable support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at optimal resolutions promptly.
Online services available from Progent to companies in Corpus Christi and throughout the state of Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can provide network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. CCIEs know how to handle even the most challenging challenges surrounding network planning, installation, administration, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or locating software patches. Cisco CCIEs offer excellent value since their depth of expertise permits them to find solutions for problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system via the latest on-line support tools to perform quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking devices. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points engineering services, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough information security and compliance audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine local IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance analyzing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Corpus Christi Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the budget to create an in-house Call Center but who want fast communication with a dependable Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your existing Call Center organization. Progent's Virtual Call Center can operate as a an escalation alternative for the toughest computer system issues, or be available in overflow circumstances when your ordinary support engineers are too busy.
Progent's Help Desk staff of experienced network experts offers your clients in Corpus Christi or anywhere in the state of Texas fast communication with a large technical support resource with extensive background delivering telephone-based help and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a significant enabler of business performance, and Progent's intent is to fix instead of just report network problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff offers phone-based advanced consulting support and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your network support is proactive and automated. By detecting looming problems before they evolve into downtime, proactive monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and economical IT help the moment your company requires it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Corpus Christi office works with a regular independent support technician or maintains a full time IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the time or the expertise to address unexpected network crises or particularly complex integration problems.
Features of Progent's Online Network Services for Corpus Christi
Progent's phone help, Internet-based repair, system security expertise, and network management services offer businesses in Corpus Christi or throughout the state of Texas unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Corpus Christi and is also ideal for customers in geographic regions of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the specific requirements of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require a costly personal service call. Effective remote access tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the front lines of network service, executing a broad variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.