Fast Remote Technical Support for Corpus Christi Texas Information Networks
Fast Remote Support for Corpus Christi NetworksFor businesses in Corpus Christi Texas, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the advanced tools necessary to solve most information system problems quickly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to connect to your company's environment without breaching network security.

Progent's proven service database application stores comprehensive histories describing all support that Progent's clients have been provided. Progent's team consultants have access to the records of all help rendered to each Progent client by every Progent consultant. This database of anomalies and responses is stored as a conveniently exploitable proprietary database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft open up additional massive support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to find the best resolutions in the least time.

Online support provided by Progent to businesses in Corpus Christi Texas include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. The ProSight series of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and enable transparent backup and fast recovery of vital files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be used for this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of experienced network consultants gives your customers in Corpus Christi Texas fast communication with an effective network service resource with substantial background delivering phone help and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a major contributor to company success, and Progent's goal is to fix rather than merely annotate network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote professional consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Corpus Christi Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, automated monitoring can ward off disruptive and expensive information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a mix of operating systems.
How Your Corpus Christi Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Corpus Christi Texas, Progent's phone-based computer support engineers are ready to provide professional and cost-effective IT help the moment your business has to have it. More than 20 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Corpus Christi office deals with a local independent support technician or maintains an in-house IT staff that know how to handle common network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to handle unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Corpus Christi Texas
Progent's remote support services allow your Corpus Christi company to have the benefits of immediate, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will derive greater business value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Corpus Christi Texas, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles can occur when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service experts give you a convenient, fast, and affordable way to supplement your local resources and to convey valuable knowledge to improve your ability to deal with future problems locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller businesses often rely on individual freelance service providers. While freelance consultants carry smaller internal costs than big support firms and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of backup personnel may force your business to go without help during an IT crisis. As your business grows, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to insure your network stays available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically begin with an information system implemented on a modest budget. Without a strong framework, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the success of the organization. These badly designed systems need proper analysis, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture able to provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complex array of technology options available for promoting business success and enhancing productivity. They do not need a network consultant who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical experience, refined remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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