Fast Online Support for Corpus Christi Computer Networks
For companies located in Corpus Christi or anywhere in Texas, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they have the practical background and have access to the advanced tools necessary to solve most information system problems rapidly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where fast fixes manage to end up as large tabs. Progent's skill at disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized tools and field-proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to communicate with your network remotely without breaching network security.
Progent's powerful customer support reporting application includes extensive histories describing all support that Progent's customers have been provided. Progent's team service personnel have access to the details of support provided to each customer by any engineer. This archive of trouble tickets and resolutions is organized as a quickly accessible support database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major vendors including Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions in the least time.
Online technical services available from Progent to clients in Corpus Christi and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-premier online service engineers offer computer system problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your company to install, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network consultants, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to handle the most complex problems surrounding network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value because their broad expertise permits them to fix problems quickly. In common instances, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system using state-of-the-art on-line support technology to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity products. Cisco networking support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recuperate rapidly following a damaging breach. Security consulting services offered by Progent include: thorough information security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile access; securing your messaging system against spam and directory harvest attacks; and managing 24x7 network monitoring.
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your established one, selecting or modifying Help Desk application software to meet the special demands of your corporation, or adding temporary online staff to work with your in-house Help Desk Call Center group to deal with high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology experts provides your clients in Corpus Christi or anywhere in the state of Texas fast access to an efficient support resource with substantial background offering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's aim is to fix rather than simply report IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's online network support specialists can provide expert and economical IT support whenever your business requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Corpus Christi business relies on a regular independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to fix sudden network crises or especially complex integration projects.
Benefits of Progent's IT Support for Businesses in Corpus Christi
Progent's online IT consulting services enable your Corpus Christi company to enjoy the advantages of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will acquire added business value by being more reliable, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most offices in Corpus Christi or anywhere in Texas, local computer service providers, whether made up of outside consultants or an internal maintenance staff, can handle typical network issues. On the other hand, major troubles can spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call service experts provide an easy, quick, and economical way to supplement your regular resources and to pass on valuable information to improve your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. Although freelance service people carry smaller internal costs than big service companies and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to insure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Growth
Businesses typically start with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs can get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture that can provide the solid foundation to handle vital business demands and facilitate future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies need guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class IT help, but also a support engineer with proven methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help by the minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every staff member to every customer. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.