Fast and Affordable Online Technical Support for Corpus Christi IT Networks
For companies located in Corpus Christi or anywhere in Texas, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's remote support experts provide excellent value because they possess the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's network without breaching network security.
Progent's powerful customer support database application includes comprehensive records of the support that Progent's clients have received. Progent's team engineers have the benefit of the records of services provided to each Progent client by any engineer. This database of problems and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft open up additional vast support databases and allow priority access to vendors' in-house product engineers so Progent's online consulting specialists can arrive at the best solutions in the least time.
Remote support services provided by Progent to businesses in Corpus Christi and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle the most difficult problems encountered in network infrastructure design, installation, administration, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their broad experience permits them to resolve problems quickly. In common instances, less seasoned consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can tie into your network using state-of-the-art on-line support tools to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity devices. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to clean up quickly following a serious penetration. Security support services offered by Progent cover thorough information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad array of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help troubleshooting problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Corpus Christi Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Corpus Christi or anywhere in the state of Texas rapid assistance from an effective technical support resource with years of experience offering phone help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company success, and Progent's policy is to resolve instead of merely record technical problems.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts staff offers remote advanced engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your computer support is proactive rather than reactive. By detecting possible issues before they expand into crashes, automated monitoring can avoid stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Corpus Christi or throughout the state of Texas, Progent's phone-based network support engineers can deliver effective and affordable IT help the instant your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Corpus Christi organization has a local freelance consultant or employs a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network crises or particularly complicated integration projects.
Features of Progent's Online Computer Services for Corpus Christi
Progent's online help, Internet-based repair, network security expertise, and network management services give businesses in Corpus Christi or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Corpus Christi and is also ideal for customers in more remote areas of Texas that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone help and asks for no monthly subscription fee for support services provided during normal business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the specific needs of your company.
- Sophisticated Remote Access Tools
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive personal service call. Sophisticated remote access tools and experienced technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT support, executing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert IT capability, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every customer. The practice of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.