Fast Online Help for Corpus Christi Texas Computer Networks
For companies located in Corpus Christi Texas, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology required to solve the majority of information system issues quickly. This reduces direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly important in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for remote help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. Unlike many online support firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast solutions manage to turn into large invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes which allow the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to connect to your system without violating network security.
Progent's proven service reporting application maintains comprehensive histories of all service that Progent's customers have received. Progent's authorized consultants have access to the records of assistance provided to every Progent customer by any engineer. This archive of trouble tickets and repairs is stored as an easily searchable support knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' internal engineering staff so Progent's online consulting specialists can arrive at optimal solutions promptly.
Online technical support services available from Progent to companies in Corpus Christi Texas include:
Certified Windows Expertise
Progent's Microsoft-premier online support engineers can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and validates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most complex problems surrounding network infrastructure planning, installation, management, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their broad experience allows them to solve problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced remote support tools to provide fast, secure, and affordable analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of networking products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Wireless Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions to improve the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 integration with local Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies including system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance diagnosing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast restoration of critical files, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a protected application and enter your password you are asked to verify who you are on a device that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used for this second form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your current one, evaluating or modifying Help Desk software products to address the unique demands of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group during demanding scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network experts offers your workers in Corpus Christi Texas immediate access to an effective technical support resource with extensive experience providing telephone-based support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid enabler of business efficiency, and Progent's aim is to solve instead of just annotate IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Corpus Christi Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive and automated. By uncovering possible issues before they grow into downtime, remote monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Corpus Christi Texas, Progent's online computer support engineers can deliver expert and economical system help whenever your business needs it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Corpus Christi office works with a local independent consultant or maintains a full time organization that know how to handle the majority of computer issues, ProgentÔŅĹs Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to resolve unexpected system crises or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Corpus Christi Texas
Progent's online support services enable your Corpus Christi business to enjoy the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your network will acquire added business value by being more available, efficient, and secure. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
For most offices in Corpus Christi Texas, nearby computer support providers, whether consisting of freelance consultants or an internal IT staff, can deal with typical network problems. On the other hand, major troubles sometimes strike when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual support personnel. In these situations, Progent's online support professionals offer an easy, fast, and economical solution to augment your regular help and to convey useful knowledge to improve your ability to resolve future problems in-house.
- Less Reliance on Individual Consultants
For IT maintenance, smaller organizations often rely on individual freelance service providers. Although independent service people carry less overhead than big consulting firms and can often charge lower rates, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to wait for assistance during an IT crisis. As your business expands, system downtime and problems with vital software are more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network remains available.
- Build a Solid Basis for Seamless Expansion
Businesses often start with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the organization. Such badly built environments require careful analysis, smart long-term planning, and broad-based technical expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations need guidance and technical training to negotiate an increasingly complicated array of technology options capable of promoting business success and improving efficiency. Businesses hardly need a computer engineer who is trying to sell a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the real needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT background, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick fixes so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.