Fast Online Technical Support for Corpus Christi Texas Networks
For organizations in Corpus Christi Texas, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network issues quickly. This reduces immediate costs because solutions require minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by reducing or avoiding system downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick fixes manage to turn into big invoices. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and proven methodologies that permit the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to access your system remotely without compromising network security.
Progent's advanced service reporting application keeps comprehensive records of the service that Progent's customers have received. Progent's staff consultants have access to the history of services delivered to each client by any Progent consultant. This history of trouble tickets and repairs is organized as an easily retrievable internal knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Online support services available from Progent to companies in Corpus Christi Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration consulting, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex issues encountered in network infrastructure design, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent value since their broad experience enables them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs planning and integration services, Cisco wireless controllers consulting, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to bolster the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough information security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to cover a wide array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center staff of seasoned network experts offers your customers in Corpus Christi Texas fast contact with a dependable technical support group with years of experience offering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a key driver of business performance, and Progent's target is to fix instead of merely annotate network problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based professional engineering support and education in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers companies in Corpus Christi Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating possible problems before they expand into downtime, system monitoring can ward off stressful and costly service failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Corpus Christi Texas, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support the moment your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.
Even if your Corpus Christi company relies on a regular independent support technician or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to fix unexpected system crises or especially tough integration problems.
Details of Progent's Remote Network Services for Corpus Christi Texas
Progent's phone help, remote troubleshooting, system security expertise, and network administration services give companies in Corpus Christi Texas the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your office enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Corpus Christi Texas and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for online support and requires no periodic retainer for support services delivered during normal working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to authorized specialists who have skill in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting expertise in specific application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL Project Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough IT solutions that match the special needs of your business.
- Advanced Remote Connectivity Tools
Protected remote access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive onsite visit. Effective online access tools and expert engineers combine to allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious businesses whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.