Fast and Affordable Online Support for Corpus Christi Computer Systems
Immediate Online Support for Corpus Christi SystemsFor organizations in Corpus Christi or anywhere in the state of Texas, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the real-world background and are equipped with the advanced tools required to resolve most network problems quickly. This reduces immediate costs since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and proven methodologies that permit the highest level of effectiveness for online engineering help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your computer system without breaching corporate security.

Progent's advanced customer support database system stores thorough documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services provided to each client by every consultant. This archive of anomalies and responses is structured as a conveniently searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can find the most efficient solutions in the least time.

Remote support provided by Progent to businesses in Corpus Christi and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Help Desk with professional telephone support plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest network challenges, or be ready in those situations when your ordinary support engineers are overwhelmed.

    Progent's Help Desk team of seasoned network consultants gives your computer users in Corpus Christi or anywhere in the state of Texas immediate communication with a dependable network service group with extensive background delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a key driver of business productivity, and Progent's goal is to fix instead of merely annotate technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By exposing emerging issues before they expand into network outages, proactive monitoring can avoid stressful and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's online network support specialists are ready to provide professional and economical IT support the moment your company requires it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Corpus Christi business works with a regular independent consultant or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Corpus Christi
Progent's phone support, Internet-based repair, network security consulting, and system administration services give offices in Corpus Christi or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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