Fast and Affordable Remote Help for Corpus Christi Computer Networks
Urgent Remote Help for Corpus Christi NetworksFor businesses in Corpus Christi or anywhere in the state of Texas, Progent offers remote help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially important in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical online support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where quick repairs somehow turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies that promote the maximum degree of efficiency for remote technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising network security.

Progent's powerful technical support reporting system maintains detailed documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help rendered to each Progent customer by any Progent engineer. This database of issues and solutions is structured as a conveniently exploitable support database that allows Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast technical support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to determine optimal solutions promptly.

Remote support provided by Progent to clients in Corpus Christi and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the money or time to support an internal Call Center but who want quick access to an efficient Help Desk with proficient telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software to handle the unique needs of your corporation, or providing occasional online staff to work with your existing Help Desk team to handle demanding scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network consultants provides your clients in Corpus Christi or anywhere in the state of Texas instant communication with a reliable support resource with extensive background providing telephone-based consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a significant contributor to business productivity, and Progent's intent is to resolve rather than merely document technical issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting support and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Corpus Christi, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your IT support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can head off inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a variety of operating systems.
How Your Corpus Christi Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help the moment your business requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost time associated with on-premises support calls.

Even if your Corpus Christi office works with a local freelance support technician or employs an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to fix unexpected network emergencies or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Corpus Christi
Progent's remote technical help services enable your Corpus Christi company to enjoy the advantages of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most companies in Corpus Christi or anywhere in Texas, nearby computer service providers, whether consisting of independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, major troubles sometimes spring up when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these situations, Progent's online support specialists provide an easy, fast, and affordable way to supplement your local resources and to convey useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on individual freelance consultants. Although freelance consultants carry smaller overhead than big service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve help may require your business to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can impede the success of the business. These badly designed environments require careful assessment, intelligent long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet current business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and improving efficiency. These companies hardly need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is designed around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.