Fast Remote Help for Corpus Christi Texas Computer Networks
Fast Remote Help for Corpus Christi SystemsFor companies in Corpus Christi Texas, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage because they possess the real-world experience and have access to the advanced tools required to solve most information system problems quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which ensure the highest level of effectiveness for online technical support and troubleshooting for IT systems of any size. Progent's remote service group can interface to your company's system without breaching system security.

Progent's powerful customer support reporting application stores detailed histories for all support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help provided to every customer by every engineer. This history of anomalies and repairs is structured as a quickly accessible proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service experts are able to arrive at optimal resolutions promptly.

Remote support available from Progent to companies in Corpus Christi Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of vital files/folders, applications, system images, plus VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting updates to your dynamic information system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting tools designed to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants offers your customers in Corpus Christi Texas rapid communication with a dependable support group with years of experience providing phone consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of business performance, and Progent's aim is to solve and not simply annotate network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information about Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Corpus Christi Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By spotting possible trouble spots before they evolve into downtime, automated monitoring can ward off disruptive and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Corpus Christi Texas, Progent's online computer support engineers are ready to deliver professional and cost-effective IT support the moment your business needs it. Over 20 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Corpus Christi office works with a regular independent consultant or maintains an in-house IT staff that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to deal with unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Network Services for Corpus Christi Texas
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Corpus Christi Texas the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of network service, performing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by every consultant to every customer. The discipline of detailing and organizing service activity allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to remediate critical issues uncovered by SCOM 2012.

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    With virtual servers, businesses can operate many virtual machines on a single actual server. Virtual server technology enables businesses to enjoy all the benefits of server segmentation, but without the costs that goes with purchasing extra server hardware. Virtualization is the enabling technology for private clouds, which offer important benefits including reducing the costs of hardware, facilities, and management while improving data security, system availability, and disaster recovery. Other important server management technologies include network monitoring utilities, Windows Server Update Services, and remote system management hardware. Progent's certified server management specialists can help you with all areas of server consolidation and administration to allow your business to contain expenses and save time.

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    By using virtual server technology, businesses can run many virtual servers on a single physical server. Virtual server technology enables IT organizations to enjoy all the benefits of server segmentation, while avoiding the expense associated with purchasing additional server equipment. Virtual servers are also the critical technology behind private clouds, which provide important benefits such as reducing the costs of hardware, facilities, and administration while improving information protection, network reliability, and recoverability. Other useful server management options are server monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can help you with all aspects of server virtualization and administration to allow your company to contain expenses and save time.

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    Progent's ProSight family of managed IT services are geared to provide organizations who maintain small in-house network support teams with affordable help from enterprise-class management platforms and consulting experts. Benefits of the ProSight line of managed IT services include predictable network management expenses, automation of routine management tasks, ongoing absorption of new technology, graceful transition from legacy systems to up-to-date solutions, improved fit between computer technology with strategic objectives, access to veteran IT consultants, and freeing up management to concentrate on business instead of ever-changing information technology.

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