Fast and Affordable Remote Support for Corpus Christi Texas Computer Systems
Fast Phone Technical Support for Corpus Christi SystemsFor organizations located in Corpus Christi Texas, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where fast fixes manage to turn into large bills. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that ensure the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to interface to your company's system remotely without breaching system security.

Progent's proven service reporting application maintains thorough records describing all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of assistance rendered to every customer by every Progent engineer. This database of problems and responses is organized as a conveniently accessible proprietary database that enables Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.

Online support provided by Progent to businesses in Corpus Christi Texas include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you�re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progents Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progents Help Desk Co-management service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Corpus Christi Texas fast access to a dependable support group with years of background offering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of company efficiency, and Progent's policy is to fix and not just report technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Office Project, Office Word, and Office Excel. For more on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Corpus Christi Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to fit your business so that your IT support is proactive and automated. By anticipating possible trouble spots before they evolve into crashes, proactive monitoring can minimize inconvenient and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of platforms.
How Your Corpus Christi Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Corpus Christi Texas, Progent's online network support specialists can deliver expert and cost-effective system support whenever your organization has to have it. Long experience offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Corpus Christi business has a local freelance consultant or employs a full time organization that know how to handle ordinary computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected network crises or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Corpus Christi Texas
Progent's online IT consulting services enable your Corpus Christi company to experience the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most businesses in Corpus Christi Texas, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, serious problems might occur when your regular support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support people. In these cases, Progent's on-call support specialists give you an easy, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to improve your ability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller businesses often depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger service companies and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your business expands, system downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your network stays available.

  • Build a Solid Basis for Seamless Expansion
    Organizations often start with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built environments require careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a network architecture able to offer the solid foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology alternatives capable of accelerating business success and improving productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progents staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a consultant with proven methods for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each client. The discipline of detailing and organizing support records allows more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wont release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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