Immediate Remote Troubleshooting for Corpus Christi Texas Computer Networks
Urgent Phone Consulting for Corpus Christi SystemsFor businesses in Corpus Christi Texas, Progent provides remote technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-certified security experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces direct costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical online support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes that allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising system security.

Progent's powerful customer support reporting application keeps thorough documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the records of support delivered to each Progent client by any consultant. This database of trouble tickets and repairs is organized as a quickly accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting specialists can determine optimal resolutions in the least time.

Online support services provided by Progent to clients in Corpus Christi Texas include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and rapid recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to confirm who you are via a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Call Center or enhancing your established one, identifying or customizing Help Desk software products to handle the particular demands of your business, or providing temporary online personnel to work with your in-house Help Desk resources during demanding scenarios like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of veteran information technology consultants gives your clients in Corpus Christi Texas rapid communication with a reliable technical support resource with extensive experience delivering telephone-based consulting and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of company success, and Progent's goal is to fix and not just record network issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Corpus Christi Texas online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure SCOM to accommodate your environment so your IT support is proactive and automated. By exposing potential issues before they cause network outages, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on multiple operating systems.
How Your Corpus Christi Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Corpus Christi Texas, Progent's phone-based network support engineers are ready to deliver expert and economical IT support the moment your business needs it. Over two decades of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Corpus Christi company deals with a local independent support technician or employs a full time IT staff that can deal with common computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to address unexpected system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Corpus Christi Texas
Progent's remote IT consulting services allow your Corpus Christi company to realize the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Corpus Christi Texas, local network service providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with the majority of network problems. However, IT crises might spring up when your regular support personnel are too busy or absent, and some problems may involve technology that is unfamiliar to your local service people. In these instances, Progent's online service experts provide a convenient, fast, and budget-friendly solution to supplement your local help and to transfer valuable information to increase your capability to resolve downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance service providers. While freelance service people carry smaller overhead than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without help during an IT crisis. As your network grows, system downtime and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Without a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such badly designed environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to deliver the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require advice and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, at the forefront of IT support, executing a broad range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested methods for applying technical knowledge to repair actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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