Fast and Affordable Online Troubleshooting for Corpus Christi Computer Systems
For companies located in Corpus Christi or anywhere in Texas, Progent provides remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage because they have the practical experience and have access to the advanced technology required to resolve most information system problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly important for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor solutions manage to turn into large bills. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-proven processes that ensure the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to link to your company's computer system remotely without compromising system security.
Progent's proven customer support database system includes extensive histories describing all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of assistance delivered to each Progent customer by any Progent consultant. This database of problems and repairs is organized as a quickly retrievable proprietary knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' in-house engineering staff so Progent's remote service experts can arrive at optimal solutions quickly.
Remote technical services provided by Progent to clients in Corpus Christi and throughout the state of Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support experts offer computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most stubborn issues associated with network infrastructure planning, deployment, administration, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to resolve problems quickly. In many cases, less experienced engineers can struggle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using advanced remote support technology in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of infrastructure appliances by providing services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly after a serious breach. Security consulting services available from Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers expert remote support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to cover a broad array of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting problems within UNIX/Linux systems based on popular versions of UNIX including:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Corpus Christi Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who lack the resources to build and maintain an in-house Help Desk but who want quick access to an effective Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your current Call Center organization. Progent's Virtual Call Center can operate as a an escalation resource to resolve the most difficult computer system issues, or be available in hectic circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center team of veteran information technology experts offers your computer users in Corpus Christi or anywhere in the state of Texas instant contact with an efficient technical support group with substantial background delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's target is to resolve rather than just annotate technical problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering expertise and education in special business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By exposing emerging issues before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that support a mix of OS platforms.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's phone-based computer support engineers can deliver expert and cost-effective system help the instant your organization requires it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Corpus Christi office deals with a regular freelance consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to solve sudden system crises or particularly complex integration projects.
Advantages of Progent's IT Support for Organizations in Corpus Christi
Progent's remote IT consulting services allow your Corpus Christi business to enjoy the advantages of timely, expert IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most businesses in Corpus Christi or anywhere in Texas, local computer support providers, whether represented by independent consultants or an internal maintenance staff, can take care of typical technical issues. On the other hand, major troubles can occur when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support professionals give you a convenient, quick, and economical solution to augment your regular help and to convey valuable knowledge to improve your capability to resolve downstream problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants carry less internal costs than larger consulting firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an emergency. As your business grows, system unavailability and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system stays up and running.
- Create a Solid Foundation for Seamless Expansion
Businesses typically start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly built systems need careful assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and facilitate future expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations need advice and technical training to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, in the trenches of network support, executing a broad variety of technical tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each client. The practice of documenting and organizing service records results in more effective support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.