Fast and Affordable Online Help for Corpus Christi Texas Information Networks
For companies located in Corpus Christi Texas, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional leverage because they have the practical experience and have access to the sophisticated technology required to solve most information system issues quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for online help is structured to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are charged just for the support that you receive. In contrast to typical online support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your company's computer system remotely without compromising network security.
Progent's proven technical support database system stores extensive histories describing all service that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to each client by any Progent consultant. This history of problems and responses is organized as a readily accessible proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's remote service experts are able to determine the best resolutions quickly.
Remote technical services available from Progent to clients in Corpus Christi Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most stubborn problems surrounding network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value because their deep expertise enables them to solve problems rapidly. In common instances, less experienced service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of state-of-the-art on-line troubleshooting technology to perform fast, safe, and economical diagnosis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking devices. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points planning and integration services, Cisco WiFi controllers support Services, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recuperate quickly following a serious breach. Security consulting services offered by Progent include: thorough data security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance resolving anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Corpus Christi Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced network consultants provides your workers in Corpus Christi Texas immediate contact with an effective support resource with substantial background offering telephone-based help and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of company performance, and Progent's target is to resolve and not merely track technical issues.
- Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced consulting expertise and education in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Corpus Christi Texas remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they evolve into crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Corpus Christi Texas, Progent's online computer support engineers are ready to deliver effective and affordable IT support whenever your organization requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with in-person service visits.
Even if your Corpus Christi office works with a regular independent consultant or employs an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the experience to fix sudden system crises or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in Corpus Christi Texas
Progent's remote support services allow your Corpus Christi business to enjoy the benefits of timely, expert IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic value by being more reliable, productive, and protected. Advantages to your company include:
- Seamless virtual expansion of your local IT resources
With most organizations in Corpus Christi Texas, nearby computer support providers, whether represented by independent consultants or an in-house maintenance staff, can solve typical network problems. On the other hand, major troubles can occur when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service specialists provide an easy, fast, and economical way to augment your local help and to transfer valuable information to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller companies often depend on individual freelance consultants. Although independent consultants have less internal costs than big service companies and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, network downtime and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system remains available.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically start with an information architecture created on a modest budget. Without a proper infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture able to deliver the stable foundation to handle critical business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need advice and technical education to negotiate an ever more complicated array of technology options capable of promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.