Fast and Affordable Remote Technical Support for Corpus Christi Texas Information Networks
Immediate Phone Help for Corpus Christi NetworksFor businesses located in Corpus Christi Texas, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most network problems quickly. This lowers direct costs since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor repairs somehow end up as big bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven processes that permit the maximum level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to link to your environment remotely without compromising system security.

Progent's powerful technical support database application keeps extensive documentation for all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services rendered to every Progent client by every consultant. This archive of problems and repairs is structured as a quickly accessible proprietary knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional vast support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Remote technical services provided by Progent to clients in Corpus Christi Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of important files, applications, system images, and VMs. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Corpus Christi Texas fast communication with a reliable network service resource with extensive experience delivering telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a major driver of company efficiency, and Progent's target is to resolve and not just annotate network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Corpus Christi Texas online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible problems before they evolve into downtime, system monitoring can ward off stressful and costly network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a variety of OS platforms.
How Your Corpus Christi Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Corpus Christi Texas, Progent's online computer support engineers can provide expert and affordable system help whenever your organization requires it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Corpus Christi organization works with a regular freelance support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either lack the availability or the knowledge to fix sudden network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Corpus Christi Texas
Progent's remote IT consulting services enable your Corpus Christi business to enjoy the advantages of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most companies in Corpus Christi Texas, local network service resources, whether consisting of outside consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, IT crises can spring up when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals give you an easy, fast, and budget-friendly way to augment your local help and to pass on valuable knowledge to increase your capability to handle future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices often depend on individual freelance consultants. Although freelance service people have smaller internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your business grows, network unavailability and problems with critical applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get piled onto a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments need careful analysis, intelligent strategic planning, and wide IT expertise to upgrade to a system architecture that can deliver the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need guidance and technical training to negotiate an increasingly complicated array of product options available for promoting business growth and improving efficiency. Businesses do not need a network consultant who is trying to sell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical expertise, refined support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, performing a broad range of technical projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each consultant to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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