Fast and Affordable Online Support for Corpus Christi Computer Systems
For organizations in Corpus Christi or anywhere in the state of Texas, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value because they have the real-world background and are equipped with the advanced tools required to resolve most network problems quickly. This reduces immediate costs since solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and proven methodologies that permit the highest level of effectiveness for online engineering help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to connect to your computer system without breaching corporate security.
Progent's advanced customer support database system stores thorough documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services provided to each client by every consultant. This archive of anomalies and responses is structured as a conveniently searchable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists can find the most efficient solutions in the least time.
Remote support provided by Progent to businesses in Corpus Christi and anywhere in the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and certifies an individual's technical knowledge at the master level. CCIEs can deal with the most complex challenges occurring in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their deep experience allows them to fix problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your environment via advanced on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure products by offering services such as:
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up quickly after a serious breach. Security consulting services offered by Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing problems within UNIX/Linux systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Help Desk with professional telephone support plus the expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your current Help Desk staff. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest network challenges, or be ready in those situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk team of seasoned network consultants gives your computer users in Corpus Christi or anywhere in the state of Texas immediate communication with a dependable network service group with extensive background delivering telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a key driver of business productivity, and Progent's goal is to fix instead of merely annotate technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and training in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Corpus Christi, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By exposing emerging issues before they expand into network outages, proactive monitoring can avoid stressful and costly information system failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Corpus Christi or anywhere in the state of Texas, Progent's online network support specialists are ready to provide professional and economical IT support the moment your company requires it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Corpus Christi business works with a regular independent consultant or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system crises or particularly challenging integration projects.
Details of Progent's Online Computer Support for Corpus Christi
Progent's phone support, Internet-based repair, network security consulting, and system administration services give offices in Corpus Christi or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Corpus Christi and is also ideal for networks in geographic regions of Texas that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone help and imposes no ongoing subscription fee for services provided during normal working hours. This keeps you from facing big bills for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff specialists with skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management and Application Design
Amazon MWS Software Integration
By offering a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that match the unique needs of your company.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal visit. Cutting-edge online access software and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT experience, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only expert IT help, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person visits per minute. As a result, you are billed just for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.