Fast Online Support for Corpus Christi Information Networks
For companies in Corpus Christi or anywhere in the state of Texas, Progent offers remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network downtime and associated losses due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where fast repairs somehow end up as major tabs. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for online consulting and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your system without compromising corporate security.
Progent's proven service reporting application stores comprehensive histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the specifics of services rendered to each customer by every engineer. This history of problems and repairs is organized as an easily exploitable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions promptly.
Remote technical services available from Progent to companies in Corpus Christi and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for networking engineers, and certifies a consultant's network technology knowledge at the expert level. CCIEs can resolve even the most difficult issues occurring in network design, integration, administration, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In common cases, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent cover in depth information security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-powered environments. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of veteran network consultants provides your workers in Corpus Christi or anywhere in the state of Texas immediate assistance from an efficient technical support group with extensive experience offering phone support and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial driver of company efficiency, and Progent's aim is to fix rather than just record network problems.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional engineering expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Corpus Christi, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer support is proactive and automated. By spotting looming trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Corpus Christi or throughout the state of Texas, Progent's online network support engineers are ready to provide effective and economical IT help whenever your company requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Corpus Christi company works with a local independent consultant or employs an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly challenging integration problems.
Details of Progent's Remote Network Services for Corpus Christi
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer companies in Corpus Christi or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your office world class IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Corpus Christi and is also ideal for networks in more remote regions of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for phone support and requires no monthly retainer for support services delivered during regular working hours. This keeps you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that fit the unique requirements of your business.
- State of the Art Online Access Tools
Secure online access allows Progent's service professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, refined support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, in the trenches of IT support, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.