Fast Online Technical Support for Corpus Christi Texas IT Networks
For businesses in Corpus Christi Texas, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve the majority of information system problems quickly. This lowers immediate expenses because service calls require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid scenarios where quick fixes manage to end up as large tabs. Progent's penchant for dealing with problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that allow the highest level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to communicate with your system without violating system security.
Progent's proven customer support reporting system includes detailed documentation of all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of services rendered to each customer by any engineer. This history of anomalies and repairs is stored as a conveniently retrievable support database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other massive support databases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to find optimal solutions promptly.
Online technical support services provided by Progent to businesses in Corpus Christi Texas include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of technology support services such as Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to help you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and certifies a consultant's network technology knowledge at the master level. CCIEs know how to handle even the most complex challenges occurring in network planning, integration, management, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs represent an excellent value because their depth of experience permits them to fix problems rapidly. In common instances, less seasoned consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art on-line support tools in order to perform quick, secure, and economical analysis and repair.
South Central Texas Contact Information:
Progent offers consulting services and onsite technical support throughout Central and South Texas.
Progent locations in South Central Texas
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of infrastructure devices. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet Wireless APs engineering support, Cisco wireless controllers support Services, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly following a damaging breach. Security services available from Progent include: thorough data security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a broad array of computer technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable transparent backup and fast restoration of vital files/folders, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on more strategic projects and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm who you are via a unit that only you possess and that uses a separate network channel. A wide range of devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Corpus Christi Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your customers in Corpus Christi Texas rapid communication with a large support resource with extensive background delivering phone consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a significant enabler of company success, and Progent's aim is to solve rather than merely track IT issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Corpus Christi Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By exposing looming issues before they result in network outages, system monitoring can ward off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a variety of platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Corpus Christi Texas, Progent's online network support engineers can provide expert and economical system help whenever your company needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Corpus Christi office deals with a local independent consultant or employs an in-house IT staff that can deal with the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to handle sudden network crises or particularly complex integration problems.
Details of Progent's Online Network Services for Corpus Christi Texas
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Corpus Christi Texas the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Corpus Christi Texas and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online help and imposes no periodic retainer for services provided during regular working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Programming
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a convenient one-stop resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that align with the unique needs of your business.
- State of the Art Online Connectivity Software
Secure online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online access software and expert technicians together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-constrained offices whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class support for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every customer. The practice of detailing and organizing support records results in more efficient support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.