Expert Online Help for Costa Mesa, California Networks from World-class Engineers
Small businesses have typically been underserved by large IT support organizations. Some small companies permit themselves to grow excessively dependent on freelance engineers or small support organizations who don't have the bandwidth or broad knowledge to react promptly or effectively to network emergencies. Other small companies resort to giant support firms that employ technicians trained to offer by-the-numbers fixes for common issues but who are missing the experience and technical scope to deal with the diversity of environments and lack of standardization that characterizes small company information networks.
Progent's proven methodology for delivering affordable and successful technical service to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has provided remote help to small businesses in every state in the country (refer to Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service group. This can save money and help meet schedules for big IT initiatives like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.
Progent can also offer the services of certified experts to help your company to design and implement a sensible cloud strategy.
Primary Technologies Supported by Progent for Companies in Costa Mesa, California
Progent's nationwide group of world-class experts offers help for all facets of network systems found in organizations of all sizes. Technologies served by Progent in Costa Mesa include:
Support Delivery Alternatives Available for Costa Mesa, California Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, and IT administration. Progent's model for providing computer support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity records, reliable follow-through, and tight cost control for an array of IT support delivery modes that include remote troubleshooting, onsite help, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address urgent situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small and midsize businesses the optimal solution: in-person support professionals when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more about how and why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progentís Help Desk Co-management services.
- Consulting Services
Progent provides small and midsize businesses affordable access to enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop network design, virtualization strategies, plus integration, programming and support for small business programs including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and major system migrations, longer term initiatives like customizing an older ERP system to a current Microsoft Dynamics 365 solution, relational database software development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and virus removal.
- Infrastructure Guidance for Teleworkers
Progent can assist small and medium-size companies to design, deploy and debug the infrastructure for at-home workers. Areas of network infrastructure where Progent's experts can deliver support include secure and convenient VPN tunnel connections, VDI desktop software, router integration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For information about Progent's infrastructure support services for a remote workforce, see network infrastructure support services for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the mixed- platform and loosely standardized networks common with small businesses, and retains control of the software in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote consulting support to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for IT information protection and incident reporting.
The scope and size of Progent's consulting team offer a powerful array of advantages to customers trying to increase the productivity of their information system within a reasonable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the front lines of network support, executing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not just world-class technical skills, but also a consultant with field-tested methods for solving actual IT problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size bills for quick solutions. An additional benefit of by-the-minute pricing is that your company won't be tempted to permit minor issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Costa Mesa, California company needs to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).