Fast, Low-cost Online Computer Assistance for Costa Mesa, California Small Companies
For more than twenty years, Progent has focused on providing enterprise-class computer support to customers with small-company IT budgets. Progent has built a powerful support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom online repair technology, a large pool of engineers accredited in a broad array of technical disciplines, a Call Center operational structure that promotes efficiency and ensures follow-up, a worldwide team of on-line troubleshooting professionals, in-person support options for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like application development, disaster recovery planning, security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Core Technical Areas Supported by Progent for Business Networks in Costa Mesa, California
Progent's nationwide team of industry certified experts provides assistance for virtually all aspects of information technology used by companies of any size. Practice areas supported by Progent in and around Costa Mesa include:
Support Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service records, dependable follow-through, and strict cost control for a range of IT support delivery alternatives that include remote repairs, in-person help, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to analyze and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle the majority of network issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration process for new clients to address emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's remote network support services.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small and midsize companies the ideal combination: in-person support technicians when you require them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how and why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable support from a professional Help Desk with effective telephone assistance, online troubleshooting tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little executive attention for dealing with network support tasks, Progent's Contact Center Services could be the most efficient way to ensure that small business computer systems are always productive. Read more about Progent's Help Desk Call Center services.
- Consulting Expertise
Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system engineering, virtualization strategies, plus configuration, programming and support for small business software such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as office moves and major system upgrades, extended initiatives such as business reporting application programming and support, relational database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host critical business applications like Exchange and MS SQL to provide small and midsize businesses with higher degrees of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology companies, Progent can eliminate the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top level of dependability and scalability but that is also convenient for clients to migrate to a different service provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's possession so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can assist with complex security programs like SIEM solutions to help enterprises comply with industry standards and government mandates for network information protection and incident reporting.
The scope and size of Progent's consulting team offer a powerful set of advantages to clients wishing to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network support, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for resolving actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for support services delivered during normal business hours. Many service firms demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for quick repairs. Another advantage of granular pricing is that clients are not inclined to permit less critical problems to fester until they become big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Support
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports given by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Small companies who utilize independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
Learn more details concerning Progent's knowledge transfer services.
In case your Costa Mesa, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Network Support
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).