Professional Remote Troubleshooting for Costa Mesa, California Small Business Computers from Microsoft Certified Engineers
Small companies have typically been overlooked by large IT support organizations. Many small businesses permit themselves to become dangerously dependent on freelance engineers or small support firms who lack the bandwidth or extensive skill sets to react promptly or effectively to network crises. Other small businesses resort to mass-market support firms that employ technicians able to offer standardized fixes for ordinary issues but who do not have the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small company IT networks.

Progent's proven approach to delivering affordable and effective network support to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the industry. Progent has delivered online support to companies in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to design and implement a sensible cloud strategy.

Primary Practice Areas Supported by Progent for Costa Mesa, California Businesses
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco Premier CCIE network consultants and Apple certified consultants, Progent offers emergency assistance and affordable online consulting to Costa Mesa, CA businesses for a broad array of computer technologies such as:

Support Delivery Alternatives for Costa Mesa, California Businesses
Progent has a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering computer support services is built on the Help Desk structure common to larger IT support groups. Progent's Contact Center Service Model promotes rapid response, thorough service records, reliable follow-through, and strict expense monitoring across a range of IT service delivery modes that include remote repairs, in-person support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network problems without the expense or time loss of on-premises support calls. The background of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support engineers to deliver small companies the best of both worlds: onsite support professionals when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning how and why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with vital technologies including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network security consulting, high availability network engineering, server virtualization solutions, plus configuration, customization and support for business programs such as accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can help with one-time projects including site relocations and massive system upgrades, extended projects such as customizing an older ERP platform to a current MS Dynamics 365 solution, relational database software development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and malware removal.

  • Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size companies to design, implement and debug the infrastructure for at-home workers. Aspects of network infrastructure where Progent's consultants offer assistance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For information about Progent's network infrastructure consulting expertise for teleworkers, refer to network infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of availability and expandability but that is also easy for clients to migrate to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with mixed networks to save significantly on the expense of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can handle the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software in the customer's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Costa Mesa, California Small Businesses
Progent's size, scope of technical skill, and experience with corporate network support enable small businesses to avoid the problems related to over dependence on small service firms or independent consultants.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network services, small businesses often rely excessively on freelance consultants. Though freelance support engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, freelancers are frequently too busy to react quickly to urgent network problems. If a freelance engineer is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance during a crisis. As your small business grows, network downtime or difficulties with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly because of lost productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big engineering group to count on for assistance forces them to train on the job while your organization ends up footing the costs for their continuing training.

  • Have Access to Expertise in Complex Network Issues
    The majority of smaller service organizations or independent consultants specializing in small company IT consulting may excel at providing routine fixes but don't have the background to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many locations, VoIP implementations, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's large staff of specialists can be valuable to your business because enterprise networks are characteristically complex, support problems demand thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for industry-tested best practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically start with an IT system implemented on a tight budget. Without a solid basis, a series of improvised repairs often get thrown on top of a weak foundation. As a business grows, reliability and scalability problems can hinder the success of the organization. Such environments need proper assessment, smart strategic planning, and in-depth expertise to migrate to a network infrastructure that can provide the reliable foundation to handle current business needs and ease downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and education to navigate through an increasingly complicated maze of technology options offered for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting support services with the genuine needs of clients. Mixing IT support and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true needs of a small business.

Contact Progent
If your Costa Mesa, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Small Business WiFi Support and Setup

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  • Apple OS X Support and Setup Integration Macintosh OSX

  • Engineer Flexential Data Center Tampa
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