Low-cost Network Tech Support from Microsoft premier Experts for Businesses in Costa Mesa, CA
By delivering world-class support whenever you require it, providing specialized expertise for critical applications, providing innovative services like virtual data center hosting, billing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the business value of your information system and minimize support costs. Progent understands that information system protection, reliability, and efficiency are just as important to small companies as to large corporations but that smaller companies lack the leverage to invest heavily in information technology and internal support staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's ability to provide the network support your business needs when you require it and at prices you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for major projects such as software development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to certified experts to assist your business to plan and execute your cloud strategy.
Popular Technologies Serviced by Progent for Business Networks in Costa Mesa, California
Progent's national group of certified consultants offers help for all facets of network technology deployed by companies of any size. Practice areas served by Progent in and around Costa Mesa include:
Service Delivery Options for Costa Mesa, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT administration. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, reliable follow-up, and tight cost control for a range of network service delivery options that include online repairs, in-person help, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The background of Progent's IT consultants allows them to resolve most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for new customers to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's remote network support services.
- Onsite Support
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: on-premises support professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Learn more about why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, see Online Help Desk Services.
- Help Desk Co-management Services
Progentís Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, see Progentís Help Desk Co-management services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtual server strategies, plus configuration, programming and training for business software including financials, ERP, reporting, sales automation, and productivity software. Progent can help with one-time projects such as office relocations and massive system migrations, extended projects like customizing an older ERP system to a modern MS Dynamics or Dynamics 365 solution, database software programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services such as disaster recovery and malware cleanup.
- Network Infrastructure Support Services for Teleworkers
Progent can assist small and medium-size businesses to design, implement and troubleshoot the infrastructure needed to support a remote workforce. Aspects of infrastructure for which Progent's experts can provide assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and deployment, and robust Internet connections. To learn about Progent's infrastructure support services for at-home workers, go to network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also simple for customers to migrate to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- platform and non- standardized environments typical of small companies, and keeps ownership of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on system protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for network information protection and incident reporting.
The scope and size of Progent's engineering team offer a unique set of advantages to clients trying to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for repairing real-world IT problems quickly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size bills for fast repairs. Another advantage of by-the-minute invoicing is that your company will be less tempted to permit incipient problems to stay unaddressed until they grow into major ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports given by every consultant to every customer. The practice of detailing and organizing service activity allows more effective service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Costa Mesa, California company wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).