Affordable Network Tech Support from Microsoft and Cisco Certified Consultants for Companies in Costa Mesa, CA
By offering world-class support whenever you require it, providing specialized knowledge for critical business applications, offering innovative services like virtual data center hosting, billing solely for help you receive, and charging no setup fees or retainers for standard services, Progent allows you to maximize the competitive value of your information network and cut support costs. Progent appreciates that network protection, dependability, and efficiency are just as important to small businesses as to large enterprises but that smaller companies lack the economy of scale to spend heavily in information networks and internal service groups. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to provide the network support your company needs when you require it and at prices you can justify.
For larger companies, Progent offers co-sourcing support to reinforce the technical skills of your internal network support staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of accredited consultants to help your business to design and implement a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Costa Mesa, California Business Networks
A Microsoft-certified Partner IT service company that maintains a large group of Cisco certified CCIE network infrastructure consultants and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Costa Mesa, CA businesses for a broad array of computer technologies such as:
Service Delivery Options for Costa Mesa, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity records, consistent follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help customers to analyze and repair network problems without the cost or delay of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's online network support services.
- Onsite Service
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning why to register for Progent's in-person network service.
- Help Desk Call Center
Progent's Help Desk Services are intended for all businesses and local governments who require fast and dependable support from a professional Contact Center with efficient telephone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since smaller businesses usually have limited IT funds and can spare little executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business computer systems are always productive. Learn more concerning Progent's Contact Center services.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop it system design, virtualization strategies, plus configuration, customization and training for business software such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including site moves and major system migrations, extended initiatives like business information software programming and support, database application development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of availability, security, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for enterprise-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments common with small businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Costa Mesa, California Small Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT consulting allow small and midsize businesses to sidestep the problems related to excessive reliance on small support firms or freelance engineers.
Working with Progent allows your company to:
- Prevent Excessive Dependence on Freelance Consultants
For IT support, small companies sometimes depend heavily on individual engineers. Though individual support providers have lower overhead than more substantial support firms and can afford to bill apparently lower fees, individuals are sometimes too overworked to react rapidly to critical situations. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to go without assistance in case of a crisis. The more your company expands, network unavailability or problems with line-of-business programs get more costly. The money you thought you were conserving on a freelancer can be eaten up fast due to lost output. Also, when freelance engineers confront new problems, the unavailability of a large consulting group to rely on for assistance requires them to train on the job while your business winds up footing the bill for their continuing training.
- Have Access to Experts in Sophisticated Information Technology Issues
Many smaller service firms or freelance consultants who concentrate on small company network support may excel at providing routine solutions but lack the background to work cost-effectively with complex network infrastructures with mixed platforms, multiple locations, VoIP systems, remote clients, integrated financial and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because enterprise networks are inherently complicated, support issues demand thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security calls for enterprise-tested leading practices.
- Build a Firm Basis for Growth
Small businesses often start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid fixes commonly get thrown on top of a marginal foundation. As a business evolves, reliability and expandability issues can undermine the productivity of the organization. Such environments need proper evaluation, smart business analysis, and broad-based experience to upgrade to a network environment that will act as the solid basis to handle current business needs and ease downstream growth.
- Work with Solution Providers, Not Resellers
Small companies require guidance and education to navigate through an increasingly complicated array of IT options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling any products. Progent provides services exclusively. This allows Progent to match technical support with the genuine needs of customers. Mixing IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined vendor instead of being driven by the true requirements of a small business.
Get in Touch with Progent
In case your Costa Mesa, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).