Costa Mesa, CA Online Help from World-class Network Service Experts
Progent's computer technical support services can provide your Costa Mesa, CA business cost-effective and dependable access to Microsoft and Cisco certified technical engineers. By delivering IT consulting help when you require it, offering specialized expertise for vital technologies, offering unique support such as 24x7 network monitoring, and invoicing only for services you receive, Progent gives your Costa Mesa, California company an economical solution for maximizing the productivity and profitability of small-scale office networks. If you maintain an on-premises datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations to create and support a robust and secure information system and to have quick access to the skilled help usually restricted to enterprises who are able to set up a sizeable in-house IT staff.
For mid-size and large businesses, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software design and development, business continuity planning, security audits, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud strategy.
Core Technologies Supported by Progent for Costa Mesa, California Business Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco Certified CCIE networking experts and Apple certified consultants, Progent offers urgent troubleshooting and low-cost online consulting to Costa Mesa, CA small businesses for a broad array of computer technologies including:
Service Delivery Alternatives for Costa Mesa, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is based on the Help Desk structure familiar to larger IT organizations. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service documentation, consistent follow-up, and tight cost monitoring for an array of network service delivery alternatives that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and fix network problems without the expense or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online computer support services.
- Onsite Support
Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: onsite service technicians when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for in-person support calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus configuration, programming and training for small business software such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and major software migrations, longer term initiatives such as management analytics software development and customization, relational database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange and Microsoft SQL to provide small and midsize companies with greater levels of availability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the world's largest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions stay updated, security and performance is continually monitored, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and scalability but that is in addition convenient for clients to transfer to a different support provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, system support, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the mixed- platform and loosely standardized networks typical of small companies, and retains control of the software in the customer's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote support services to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Costa Mesa, California Small Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise IT support enable small and midsize businesses to avoid the problems related to excessive reliance on small service firms or independent consultants.
Working with Progent enables your business to:
- Prevent Excessive Dependence on Freelance Consultants
For network services, smaller businesses sometimes rely excessively on independent engineers. Although freelance service engineers have lower overhead than more substantial support firms and can afford to charge apparently smaller fees, they are occasionally unable to respond quickly to urgent network problems. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may force your company to go without help in case of an emergency. As your company grows, network downtime or problems with critical applications become more costly. The money you believed you were saving on an independent consultant can disappear fast due to lower output. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a big consulting group to fall back on for assistance forces them to train with the meter running while your company winds up with the costs for their continuing training.
- Gain Access to Certified Professionals in Advanced Information Technology Solutions
The majority of smaller service organizations or freelance engineers focused on small business IT support are capable of providing routine fixes but lack the experience to deal cost-effectively with complicated network environments that have a variety of platforms, many offices, Voice over IP implementations, mobile workforces, integrated accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your company because enterprise environments are characteristically complex, support problems require in-depth understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and security requires industry-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a solid basis, a sequence of band-aid fixes often get piled onto of a weak structure. As a company evolves, reliability and scalability problems can hinder the success of the business. Such environments need proper assessment, smart strategic analysis, and broad-based experience to upgrade to a network infrastructure that can provide the reliable basis to meet current business requirements and support future expansion.
- Work with Solution Finders, Not Product Vendors
Smaller businesses need direction and insight to navigate through an increasingly complicated array of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT engineer or service organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services only. This permits Progent to align consulting services with the real needs of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.
In case your Costa Mesa, California company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).