Costa Mesa, California Microsoft and Cisco Certified Consultants

Service Delivery Alternatives for Costa Mesa, California Companies
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and network management. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service documentation, dependable follow-through, and strict cost monitoring for a range of network service delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.

• Remote Support
  Progent's Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote network support expertise.

• Onsite Service
  Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote service experts to give small and midsize companies the optimal solution: in-person service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more concerning how to sign up for Progent's in-person computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.

• IT Consulting Services
  Progent provides small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and training for business programs such as financials, operations, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, extended projects like upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like data restoration and virus cleanup.

• Network Infrastructure Guidance for an At-Home Workforce
  Progent can assist small and mid-size businesses to design, configure and debug the network infrastructure needed to support a remote workforce. Aspects of network infrastructure where Progent's experts can deliver assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router configuration, wireless LAN planning and deployment, and reliable Internet access. For information about Progent's infrastructure support services for teleworkers, see network infrastructure expertise for an at-home workforce.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for customers to transfer to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with mixed networks to benefit dramatically on the costs of hardware, system support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Consulting
  Progent can provide expert remote support services to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Security
  ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring and Management
  ProSight LAN Watch is Progent�s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you�re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government regulations for network data security and incident reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to companies wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:

• Best Methodology
  Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for resolving real-world network problems rapidly. Learn more details concerning Progent's best practices for network consulting.

• Granular Pricing
  Progent's pricing policy is to bill for phone service and on-site visits per minute. As a result, you pay just for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids big invoices for fast solutions. Another benefit of granular pricing is that customers won't be tempted to permit minor problems to fester until they grow into big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

• Complete Reporting of Network Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports given by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent faces few competitors. Small businesses who work with freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Costa Mesa, California company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).