Low-cost Network Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Costa Mesa, CA
By offering professional know-how whenever you need it, making available specialized expertise for critical applications, providing high-value services like virtual data center hosting, invoicing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and minimize service expenses. Progent recognizes that information system protection, reliability, and efficiency are just as important to small companies as to large corporations but that small organizations lack the economy of scale to invest aggressively in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's ability to provide the network support your company needs whenever you require it and at prices you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your business to plan and implement your cloud strategy.

Primary IT Areas Serviced by Progent for Office Networks in Costa Mesa, California
Progent provides the support of accredited consultants for all facets of information technology found in small organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures rapid response, thorough service documentation, dependable follow-through, and strict cost monitoring across an array of network service delivery modes that include remote troubleshooting, onsite help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent provides onsite computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: hands-on support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, visit Progent's shared Help Desk services.

  • Consulting Services
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital products and technologies such as Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero pentest platform, network protection consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and training for business programs such as financials, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and massive system migrations, extended projects such as upgrading a legacy MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and malware removal.

  • Infrastructure Expertise for Teleworkers
    Progent can assist small and mid-size companies to design, implement and debug the network infrastructure required for a remote workforce. Areas of network infrastructure where Progent's consultants can provide guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To learn about Progent's infrastructure expertise for a remote workforce, go to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to transfer to a different support firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can handle the multi- OS and non- standardized environments typical of small businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Costa Mesa, California Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise IT consulting allow small and midsize businesses to avoid the problems associated with excessive dependence on small service firms or independent engineers.

Teaming with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network services, small companies often rely heavily on independent consultants. Although freelance service providers have lower expenses than larger IT service firms and can typically charge nominally lower rates, they are sometimes too busy to respond quickly to critical network problems. If a freelance consultant is occupied with different client, sick, on travelling, or in class, the lack of backup personnel may require your business to wait for assistance in case of a crisis. As your company grows, system downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can evaporate fast because of lower output. Also, when freelance consultants confront new problems, the unavailability of a big consulting team to rely on for assistance forces them to learn on the job while your business ends up with the bill for their continuing education.

  • Have Access to Experts in Advanced Network Solutions
    Many smaller service firms or independent engineers focused on small business IT support are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated IT configurations with a variety of platforms, multiple offices, VoIP implementations, mobile workers, integrated accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your business because big-company networks are characteristically complex, support issues demand in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a series of improvised fixes often get thrown onto of a marginal foundation. As a business evolves, reliability and scalability problems can obstruct the success of the business. Such environments need proper evaluation, smart business planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable foundation to handle critical business needs and support downstream growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need direction and education to work through an increasingly complex array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This allows Progent to match technical support services with the real interests of clients. Mixing network support and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the true requirements of a small business.

Contact Progent
If your Costa Mesa, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent can help small and mid-size organizations to implement network security protection systems and deliver mitigation expertise to support a remote workforce.

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    Nexus switches are engineered to deliver the performance, scale, uptime, cloud readiness, capacity, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide remote and on-premises support services to help your business to plan an optimal network architecture, build pilot systems to confirm your switching solution, install and configure Nexus switches, create and implement effective policies, perform security vulnerability assessments, configure proactive monitoring, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the powerful high-availability (HA) capabilities incorporated into Nexus family of switches. Progent can also help you to upgrade non-disruptively from legacy Nexus models or Catalyst switches to current Nexus platforms.

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    Progent's Cisco IP phone and video IP phone experts can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, previously named CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, deploying ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST solutions for high availability.

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    Progent's Jabber consultants can provide online or onsite expertise to help organizations of all sizes to plan, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration solution.

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    Progent can provide enterprise clients the help of a NetApp-certified consultant for remote or onsite expertise for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive patching, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN deployments efficiently based on leading practices.

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