Immediate, Affordable Online Network Help for Costa Mesa, California Small Companies
For more than two decades, Progent has focused on providing world-class network support to customers with small-company IT budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of consultants accredited in a wide range of IT practice areas, a Call Center operational model that promotes efficiency and ensures follow-through, a global team of on-line service experts, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the shortest time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house network service group. This can cut costs and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your business to plan and execute your cloud computing strategy.
Key Technologies Supported by Progent for Office Networks in Costa Mesa, California
Progent offers the support of qualified experts for all aspects of network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Alternatives for Costa Mesa, California Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's model for delivering network support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism promotes fast response, thorough service documentation, consistent follow-up, and tight expense monitoring for an array of IT service delivery modes that include remote repairs, on-premises support, and top-level consulting.
- Online Support
Progent's Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix network issues without the expense or delay of on-premises service calls. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online computer support services.
- On-site Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The response time for on-site service calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more concerning how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues. For details, visit Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progent's Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's pool of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. To learn more, refer to Progent's shared Help Desk services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for small business software including financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive system migrations, extended initiatives like customizing an older MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database software programming and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and malware cleanup.
- Infrastructure Consulting Expertise for Teleworkers
Progent can assist small and medium-size companies to design, implement and troubleshoot the network infrastructure required for teleworkers. Areas of network infrastructure for which Progent's consultants offer support include secure and convenient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi LAN design and implementation, and robust Internet access. To find out about Progent's network infrastructure support services for at-home workers, refer to infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small company's servers in a setting that not only provides the top degree of fault-tolerance and extensibility but that is also easy for clients to transfer to a different support firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can support the multi- OS and non- standardized networks common with small businesses, and retains ownership of the licenses in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Costa Mesa, California Small Businesses
Progent's staff size, breadth of technical skill, and familiarity with corporate IT consulting enable small companies to sidestep the pitfalls associated with excessive reliance on small support firms or freelance consultants.
Working with Progent's Experts allows your small business to:
- Prevent Over Dependence on Freelance Support Consultants
For IT services, smaller businesses often depend excessively on individual consultants. Though individual support engineers have lower overhead than more substantial IT service organizations and can afford to charge nominally smaller rates, freelancers are frequently too overworked to react rapidly to critical situations. If a freelance consultant is occupied with different customer, sick, on vacation, or in training, the absence of replacement staff may require your business to wait for assistance during an emergency. The more your company grows, network unavailability or problems with line-of-business programs get more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when independent engineers encounter new technologies, the lack of a large consulting group to depend on for advice forces them to learn on the job while your company winds up footing the costs for their ongoing training.
- Gain Access to Experts in Advanced IT Issues
The majority of smaller support organizations or freelance engineers who concentrate on small business network support are capable of delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated IT infrastructures with mixed operating systems, many offices, Voice over IP systems, mobile workforces, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's extensive team of experts can benefit your company because enterprise networks are by nature complicated, integration problems demand thorough understanding of in many technical disciplines, and achieving an acceptable level of robustness, availability, and protection requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of improvised repairs often get tossed onto of a tenuous structure. As a business grows, reliability and expandability problems can obstruct the success of the organization. These networks need thorough evaluation, smart business planning, and broad-based expertise to migrate to an IT infrastructure that can provide the reliable basis to meet current business needs and ease downstream expansion.
- Partner with Solution Providers, Not Product Resellers
Smaller businesses need direction and education to work through an ever more complicated maze of technology options available for accelerating growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match technical services with the genuine needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a client.
Get in Touch with Progent
If your Costa Mesa, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).