Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Companies in Costa Mesa, CA
By delivering professional support when you require it, making available specialized knowledge for critical business applications, offering innovative services like virtual data center hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It network and reduce service costs. Progent appreciates that information system protection, dependability, and efficiency are just as important to small businesses as to large corporations but that small companies lack the economy of scale to invest aggressively in information technology and in-house service groups. Progent's basic competitive advantage is that no IT support organization can match Progent's ability to deliver the IT support expertise your business needs whenever you require it and at prices you can afford.
For larger companies, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer access to certified experts to help your business to plan and execute your cloud strategy.
Main Technical Areas Serviced by Progent for Business Networks in Costa Mesa, California
Progent's team of industry certified support professionals provides support for virtually all facets of information systems deployed by businesses of all sizes. Areas served by Progent in Costa Mesa include:
Service Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's model for providing network support is based on the Call Center structure common to big IT organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and strict cost control for a range of IT service delivery modes that include online repairs, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support services.
- Onsite Service
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: hands-on service professionals when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues. for more information, see Online Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system consulting, virtual server solutions, plus integration, customization and support for small business applications such as financials, operations, business analytics, sales automation, and office productivity suites. Progent can help with one-shot projects such as office relocations and massive system upgrades, extended projects such as business analytics application programming and support, database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only provides the highest degree of availability and scalability but that is also easy for customers to transfer to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote consulting to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that utilize local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help companies meet business guidelines and government regulations for network information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful array of advantages to clients wishing to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the front lines of network support, performing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for resolving actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast fixes. Another advantage of granular billing is that you are not tempted to permit less critical issues to fester until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Costa Mesa, California business needs to contact Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).