Professional Online Troubleshooting for Costa Mesa, California Computer Networks from Certified Engineers
Small businesses have typically been overlooked by major IT service firms. Many small companies permit themselves to grow dangerously dependent on individual engineers or small consulting organizations who lack the bandwidth or broad skill sets to react promptly or effectively to technical crises. Other small companies turn to mass-market support providers that employ technicians able to provide by-the-numbers solutions to ordinary issues but who do not have the experience and technical scope to handle the variety of environments and absence of standards that characterizes small business information networks.
Progent's time-tested methodology for delivering affordable and successful technical support to small companies has made Progent among the most respected Microsoft-certified network service firms in the country. Progent has provided online help to companies in every state in the U.S. (refer to Progent's client testimonials).
For larger businesses, Progent can provide co-sourcing support to add to the skills of your internal network service personnel. This can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide the services of certified experts to help your business to plan and implement a sensible cloud computing strategy.
Key Practice Areas Supported by Progent for Businesses in Costa Mesa, California
Progent's national team of certified support professionals offers assistance for all facets of network systems used by organizations of all sizes. Practice areas supported by Progent in Costa Mesa include:
Service Delivery Options for Costa Mesa, California Companies
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT management. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive activity documentation, reliable follow-up, and strict expense control for a range of IT service delivery alternatives that include online troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the expense or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for new customers to address urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: hands-on support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small companies affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, fault tolerant it system engineering, virtual server solutions, plus configuration, programming and support for small business software such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and massive system migrations, longer term projects like business reporting software development and support, database application programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key applications such as Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of dependability, security, and recoverability than is feasible with the type of internal data center that is practical for most small and midsize companies. Since Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions remain updated, security and performance is constantly monitored, and systems are regularly backed up and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and scalability but that is also convenient for clients to transfer to a different service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Costa Mesa, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting allow small and midsize companies to avoid the pitfalls related to excessive dependence on thinly staffed support firms or independent consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Dependence on Individual Support Consultants
For network support, small companies often depend heavily on freelance engineers. Though individual service engineers carry lower expenses than larger support firms and can afford to bill nominally smaller rates, freelancers are occasionally stretched to far to react quickly to critical situations. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of replacement staff may require your business to wait for assistance during a crisis. The more your company grows, system downtime or problems with critical programs get more costly. The money you thought you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent consultants confront unfamiliar problems, the unavailability of a large consulting team to count on for help requires them to learn on the job while your business ends up footing the costs for their continuing education.
- Gain Access to Expertise in Advanced Network Issues
Many small support organizations or freelance consultants specializing in small business network consulting may excel at providing connect-the-dots solutions but don't have the background to deal cost-effectively with complicated IT environments that have mixed operating systems, numerous sites, Voice over IP systems, mobile workers, integrated accounting and operational software, eCommerce, and custom business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise networks are characteristically complex, integration issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, availability, and protection requires industry-tested processes.
- Build a Firm Basis for Growth
Small companies often begin with a network cobbled together on a tight budget. Lacking a strong basis, a sequence of band-aid repairs often get piled onto of a weak foundation. As a business evolves, stability and expandability issues can obstruct the productivity of the business. Such networks need thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network environment that will provide the solid basis to handle critical business requirements and support downstream growth.
- Work with Solution Consultants, Not Resellers
Small companies need direction and education to work through an ever more complicated array of IT options available for enabling business growth and improving efficiency. They do not need an IT consultant or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise only. This allows Progent to align technical support with the real needs of clients. Combining IT support and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the true requirements of a small business.
How to Contact Progent
In case your Costa Mesa, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).