Costa Mesa, CA Remote Help from World-class Network Service Consultants
Progent's computer help services can provide your Costa Mesa, CA company low cost and reliable support from Microsoft and Cisco certified technical experts. By delivering IT support service when you require it, offering specialized knowledge for critical technologies, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Costa Mesa, California company an economical option for optimizing the business value of small office information systems. Whether you maintain a local datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to create and manage a robust and secure information network and to have fast availability of the seasoned help ordinarily available only to corporations who are able to set up a sizeable in-house information technology group.
For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or software migrations and upgrades.
Progent can also provide access to accredited consultants to help your company to plan and execute your cloud strategy.
Key Technologies Supported by Progent for Businesses in Costa Mesa, California
Progent provides the support of certified consultants for all aspects of business network technology deployed in small and midsize companies. Products and technologies supported by Progent include:
Support Delivery Alternatives Available for Costa Mesa, California Businesses
Progent offers a variety of options for providing small businesses with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for providing IT support is built on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive service records, dependable follow-up, and tight cost control across a range of network support delivery options that include online repairs, on-premises help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer support services.
- On-site Service
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to deliver small businesses the optimal solution: in-person service technicians when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus configuration, customization and support for business software such as financials, ERP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site moves and major software migrations, longer term initiatives such as business analytics application programming and support, database application development and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also convenient for customers to migrate to a different support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for IT data protection and incident reporting.
The breadth and size of Progent's engineering team bring a unique set of advantages to companies trying to increase the productivity of their information network within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, in the trenches of network support, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This ensures that you get not only expert IT skills, but also a support engineer with field-tested methods for fixing real-world IT problems efficiently.
Find out more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for quick solutions. Another benefit of by-the-minute pricing is that clients will not be tempted to allow incipient problems to fester until they grow into major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to each customer. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal IT personnel gain when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
If your Costa Mesa, California company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).