Professional Online Technical Support for Costa Mesa, California Computer Networks from World-class Engineers
Small companies have traditionally been overlooked by large IT service firms. Many small companies permit themselves to become dangerously reliant on individual engineers or small consulting firms who lack the size or broad skill sets to react promptly or efficiently to technical crises. Other small businesses turn to mass-market support providers that employ personnel taught to offer by-the-numbers fixes for common problems but who are missing the background and versatility to deal with the diversity of configurations and lack of standards typical of small business IT networks.
Progent's proven approach to delivering low-cost and effective technical service to small companies has made Progent one of the premiere Microsoft-certified IT consulting firms in the United States. Progent has provided remote help to companies in every state in the United States (refer to Progent's customer testimonials).
For larger companies, Progent offers co-sourcing services to reinforce the technical skills of your internal IT service team. This can save money and help meet schedules for big IT initiatives like software design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified experts to help your company to plan and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Costa Mesa, California
Progent offers the services of certified experts for all facets of network technology found in small and midsize organizations. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Costa Mesa, California Companies
Progent has a variety of options for providing small companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive activity records, dependable follow-up, and tight cost monitoring for a range of IT service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix network issues without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle most network issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to accommodate emergency situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's online computer support services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: onsite service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. for more information, see Help Desk Services.
- Consulting Services
Progent provides small and midsize companies affordable access to enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, high availability network design, virtualization strategies, plus integration, programming and support for small business programs such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, longer term projects like management reporting application programming and support, database software development and administration support, and web design, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response like data restoration and malware removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain current, security and efficiency is continually tracked, and systems are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also convenient for clients to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit companies with mixed environments to save significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with small businesses, and retains control of the software in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced online support services to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Costa Mesa, California Small Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network consulting enable small businesses to sidestep the problems associated with over dependence on small service firms or individual engineers.
Working with Progent allows your business to:
- Prevent Over Reliance on Individual Consultants
For network services, small companies often rely heavily on individual engineers. Though freelance support providers carry lower expenses than more substantial IT service firms and can typically charge apparently smaller rates, freelancers are often too overworked to respond quickly to critical problems. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the lack of backup personnel may force your company to go without help in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs get more costly. The money you believed you were conserving on a freelancer can evaporate fast because of lower productivity. In addition, when freelance engineers encounter new technologies, the lack of a big consulting group to rely on for advice forces them to train on the job while your company winds up footing the costs for their ongoing education.
- Have Access to Certified Professionals in Advanced Information Technology Issues
The majority of smaller support firms or independent consultants focused on small business IT consulting are capable of providing routine solutions but lack the experience to deal cost-effectively with complicated network configurations with a variety of operating systems, many offices, Voice over IP systems, mobile workforces, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with global enterprises and Progent's large staff of specialists can be valuable to your small business because big-company environments are inherently complex, support issues require thorough understanding of in numerous technical areas, and reaching a high degree of robustness, reliability, and security calls for enterprise-tested best practices.
- Create a Solid Basis for Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised repairs commonly get piled on top of a marginal foundation. As a business grows, stability and expandability problems can obstruct the success of the business. Such networks require proper assessment, smart strategic analysis, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid basis to handle critical business requirements and support future expansion.
- Team with Solution Providers, Not Product Resellers
Smaller businesses require guidance and insight to work through an increasingly complicated maze of IT options available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match technical services with the real interests of clients. Combining network support and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a small business.
If your Costa Mesa, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).