Costa Mesa, CA Remote Help from World-class Computer Network Service Professionals
Progent's network support services can deliver your Costa Mesa, CA company cost-effective and reliable support from enterprise-class technical professionals. By providing network support service when you require it, offering specialized knowledge for line-of-business technologies, offering value-added support such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Costa Mesa, California company an economical alternative for optimizing the productivity and profitability of small office networks. Whether you run an on-premises system, connect to cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for organizations and local governments to build and manage a robust and safe IT network and to have quick access to the seasoned help typically available only to enterprises who can set up a sizeable internal information technology organization.

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support personnel. This can save money and minimize technical risks for major projects such as software design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to help your business to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Costa Mesa, California
Progent's nationwide team of industry certified experts offers assistance for virtually all facets of information technology found in organizations of any size. Practice areas served by Progent in and around Costa Mesa include:

Support Delivery Alternatives for Costa Mesa, California Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for providing computer support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and tight expense control for a range of network support delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Service
    Progent’s Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time clients to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's online network support services.

  • On-site Service
    Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: in-person service professionals when you require them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how to register for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection engineering, high availability network design, virtualization strategies, plus integration, customization and support for business software such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, extended projects such as management information software development and support, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small organizations. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to a different support firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support services to help companies of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can assist with complex security projects like SIEM solutions to help enterprises meet business standards and statutory regulations for IT information protection and reporting.

The scope and size of Progent's engineering team offer a powerful array of advantages to organizations wishing to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for fixing real-world network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for quick fixes. Another benefit of by-the-minute pricing is that customers are less inclined to permit incipient problems to fester until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by every consultant to each customer. The discipline of detailing and archiving support records results in more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Costa Mesa, California business wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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