Fast, Affordable Remote Computer Technical Support for Costa Mesa, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-quality network support to customers with small-business IT budgets. Progent has developed a powerful service solution that features a streamlined, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a substantial team of engineers accredited in a broad array of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide group of remote troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical issues in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support group. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited consultants to help your company to design and execute your cloud computing strategy.
Core Technologies Supported by Progent's Consultants for Business Networks in Costa Mesa, California
Progent's nationwide team of world-class support professionals provides help for virtually all aspects of information technology found in businesses of any size. Technologies served by Progent in and around Costa Mesa include:
Service Delivery Alternatives for Costa Mesa, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and IT management outsourcing. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Support Mechanism promotes fast support, thorough service documentation, reliable follow-through, and strict expense control for an array of network support delivery modes that include online troubleshooting, on-premises support, and top-tier consulting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progent's Technical Response Center (TRC) offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve most IT issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to address urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote network support expertise.
- On-site Support
Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the best of both worlds: onsite support technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Online Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting. To learn more, see Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent offers small companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, network protection engineering, high availability it system engineering, virtual server solutions, plus configuration, programming and training for business software such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and major system migrations, extended projects such as customizing a legacy MRP system to a current Microsoft Dynamics or Dynamics 365 solution, database application development and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services like data restoration and malware cleanup.
- Infrastructure Guidance for Telecommuters
Progent can help small and medium-size companies to design, configure and troubleshoot the network infrastructure for telecommuters. Aspects of infrastructure where Progent's experts offer assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network design and deployment, and robust Internet access. To find out about Progent's infrastructure consulting services for teleworkers, refer to infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for customers to migrate to another service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with mixed environments to save dramatically on the expense of hardware, system support, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory mandates for network data security and reporting.
The scope and depth of Progent's consulting team offer a unique array of advantages to customers wishing to increase the business value of their information system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with proven methods for fixing actual IT problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute billing is that clients will not be inclined to permit simple issues to fester until they grow into major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation given by each staff member to each customer. The discipline of documenting and archiving support activity results in more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support personnel gain when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Costa Mesa, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).