Professional Online Help for Costa Mesa, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been overlooked by major IT support organizations. Many small businesses permit themselves to become excessively dependent on freelance consultants or small support organizations who don't have the size or comprehensive knowledge to react quickly or efficiently to technical crises. Other small businesses turn to giant support providers staffed with technicians taught to offer standardized fixes for common issues but who are missing the background and technical scope to deal with the variety of environments and lack of standards that characterizes small business IT systems.

Progent's time-tested approach to delivering low-cost and effective technical support to small companies has made Progent one of the top Microsoft-certified network service firms in the country. Progent has provided remote help to companies in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your internal network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application programming, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited experts to assist your company to design and execute a sensible cloud strategy.

Primary Practice Areas Serviced by Progent for Office Networks in Costa Mesa, California
Progent provides the services of accredited experts for all aspects of business network technology found in small companies and local governments. Technologies supported by Progent include:

Support Delivery Options Available for Costa Mesa, California Companies
Progent has a selection of alternatives for providing small businesses with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive activity records, dependable follow-through, and tight expense monitoring for an array of IT service delivery options that include online troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service calls. The experience of Progent's network consultants allows them to handle most IT problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support experts to give small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for on-site service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require prompt and dependable support from an online Helpdesk with effective telephone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Since small and midsize companies typically are constrained by tight information technology funds and can provide little management attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business computer systems stay productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus integration, programming and support for small business software including financials, operations, reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and massive software migrations, extended projects such as business information application programming and customization, database application development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize businesses. Since Progent utilizes the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition simple for clients to migrate to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- platform and non- standardized environments typical of small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Costa Mesa, California Small Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT consulting enable small and midsize businesses to avoid the problems associated with excessive reliance on small support firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Individual Support Consultants
    For network support, smaller companies sometimes rely heavily on individual engineers. Though freelance support providers have lower expenses than larger IT service firms and can typically bill nominally lower fees, individuals are sometimes unable to respond quickly to urgent problems. If an independent engineer is busy with different client, ill, on vacation, or in training, the absence of replacement staff may force your company to wait for help during a crisis. As your small business expands, system downtime or problems with line-of-business applications become more costly. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost productivity. Also, when freelance consultants confront new problems, the unavailability of a large consulting team to rely on for assistance requires them to train in place while your company winds up with the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated Network Solutions
    Many small support organizations or freelance engineers focused on small business IT support may excel at providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex IT configurations with a variety of operating systems, multiple locations, VoIP systems, mobile workers, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your small business because big-company networks are by nature complex, support issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-tested best practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a proper basis, a sequence of improvised repairs often get thrown onto of a weak foundation. As a company evolves, reliability and scalability issues can undermine the success of the business. These networks require thorough evaluation, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that can provide the solid basis to meet critical business requirements and support downstream growth.

  • Partner with Solution Finders, Not Resellers
    Small businesses need direction and insight to navigate through an increasingly complex array of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This allows Progent to match consulting services with the genuine interests of customers. Mixing IT consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the actual needs of a customer.

Get in Touch with Progent
In case your Costa Mesa, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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