Costa Mesa, CA Online Help from Certified Computer Network Service Consultants
Progent's computer help services can provide your Costa Mesa, CA business cost-effective and reliable support from Microsoft and Cisco certified IT engineers. By providing IT consulting service when you need it, offering advanced knowledge for line-of-business applications, offering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers your Costa Mesa, California business an affordable solution for optimizing the profitability of small-scale business information systems. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to build and support a robust and safe IT network and to benefit from fast availability of the seasoned support ordinarily restricted to businesses who can set up a sizeable internal information technology group.
For larger companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT service group. This can save money and help meet schedules for big IT initiatives like application development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified consultants to assist your business to design and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Businesses in Costa Mesa, California
Progent's nationwide group of certified experts offers assistance for all facets of information systems found in companies of all sizes. Practice areas supported by Progent in and around Costa Mesa include:
Service Delivery Options Available for Costa Mesa, California Businesses
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for providing network support services is built on the Help Desk structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures fast response, thorough activity records, consistent follow-through, and tight expense monitoring across an array of network support delivery options that include online repairs, onsite help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and fix hardware and software problems without the expense or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting services.
- On-site Support
Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for on-site service calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can provide help with critical products and technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, high availability it system design, server virtualization strategies, plus integration, customization and training for business software including financials, ERP, business analytics, CRM, and office productivity software. Progent can help with short-term projects including site relocations and massive software migrations, extended projects such as business analytics application programming and support, relational database software development and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital applications such as Exchange and SQL Server to provide small companies with higher degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's largest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, security and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of availability and expandability but that is in addition simple for customers to migrate to another service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the multi- OS and loosely standardized networks common with small businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system protection and can assist with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network information protection and reporting.
The breadth and depth of Progent's engineering staff bring a powerful set of benefits to clients wishing to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional background, at the forefront of IT support, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for fixing actual network problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size bills for fast solutions. Another benefit of by-the-minute invoicing is that customers are not tempted to allow simple problems to stay unaddressed until they become major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your Costa Mesa, California company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).