Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that poses an existential danger for businesses of all sizes vulnerable to an attack. Different iterations of ransomware such as Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been circulating for many years and continue to cause damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as more as yet unnamed malware, not only do encryption of online data but also infect all configured system backups. Data synchronized to cloud environments can also be encrypted. In a vulnerable data protection solution, it can render automated restore operations hopeless and basically knocks the datacenter back to zero.

Getting back applications and information after a ransomware event becomes a race against time as the targeted organization tries its best to contain and eradicate the ransomware and to resume mission-critical operations. Since crypto-ransomware requires time to move laterally, assaults are usually launched on weekends and holidays, when successful penetrations typically take more time to detect. This multiplies the difficulty of promptly mobilizing and orchestrating a capable mitigation team.

Progent has an assortment of help services for protecting Springfield organizations from crypto-ransomware attacks. Among these are team member training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to identify and extinguish zero-day malware attacks. Progent also can provide the assistance of veteran crypto-ransomware recovery consultants with the skills and perseverance to restore a breached system as quickly as possible.

Progent's Ransomware Restoration Help
After a ransomware penetration, paying the ransom demands in cryptocurrency does not provide any assurance that distant criminals will provide the needed keys to decipher all your files. Kaspersky ascertained that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The other path is to setup from scratch the essential parts of your Information Technology environment. Absent access to essential data backups, this calls for a broad range of skills, professional team management, and the ability to work 24x7 until the recovery project is finished.

For two decades, Progent has made available professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of expertise gives Progent the ability to efficiently determine important systems and organize the remaining parts of your Information Technology system after a ransomware penetration and rebuild them into a functioning system.

Progent's ransomware group utilizes top notch project management tools to coordinate the sophisticated recovery process. Progent appreciates the importance of working swiftly and together with a customer's management and IT staff to prioritize tasks and to put critical services back on line as soon as possible.

Customer Story: A Successful Crypto-Ransomware Virus Recovery
A small business engaged Progent after their network system was attacked by the Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state criminal gangs, possibly adopting technology leaked from America's NSA organization. Ryuk seeks specific companies with little tolerance for disruption and is among the most lucrative incarnations of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in Chicago with about 500 workers. The Ryuk penetration had shut down all business operations and manufacturing capabilities. Most of the client's backups had been on-line at the time of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (exceeding $200K) and wishfully thinking for good luck, but ultimately brought in Progent.

"I can't speak enough in regards to the care Progent gave us throughout the most stressful period of (our) businesses survival. We had little choice but to pay the cyber criminals behind the attack if not for the confidence the Progent group gave us. That you could get our e-mail system and critical applications back online in less than 1 week was something I thought impossible. Every single expert I talked with or messaged at Progent was urgently focused on getting us back online and was working 24/7 on our behalf."

Progent worked hand in hand the customer to rapidly identify and prioritize the critical systems that had to be recovered in order to restart departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To begin, Progent adhered to ransomware penetration response best practices by stopping the spread and cleaning up infected systems. Progent then began the steps of recovering Windows Active Directory, the key technology of enterprise environments built on Microsoft technology. Exchange email will not function without Windows AD, and the customer's accounting and MRP applications utilized Microsoft SQL, which needs Active Directory for security authorization to the databases.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then initiated setup and hard drive recovery on mission critical servers. All Exchange Server ties and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on various desktop computers in order to recover mail messages. A not too old off-line backup of the businesses financials/MRP software made them able to restore these essential programs back online. Although major work needed to be completed to recover totally from the Ryuk virus, the most important services were recovered quickly:

"For the most part, the production operation ran fairly normal throughout and we produced all customer deliverables."

During the next month important milestones in the restoration project were made in tight collaboration between Progent consultants and the customer:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million historical messages was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory functions were 100 percent recovered.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the desktop computers were fully operational.

"A huge amount of what occurred those first few days is nearly entirely a haze for me, but my management will not soon forget the care each of you put in to give us our business back. I have been working with Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered. This time was a testament to your capabilities."

A probable business extinction disaster was dodged by results-oriented professionals, a broad array of knowledge, and close collaboration. Although in retrospect the crypto-ransomware virus penetration detailed here would have been prevented with current security solutions and ISO/IEC 27001 best practices, team training, and appropriate security procedures for backup and proper patching controls, the reality is that state-sponsored hackers from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's roster of professionals has substantial experience in crypto-ransomware virus defense, remediation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were helping), thanks very much for allowing me to get some sleep after we made it through the initial fire. All of you did an impressive job, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Springfield
For ransomware system restoration consulting in the Springfield metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's ProSight family of managed IT services are intended to offer businesses who maintain small in-house network support teams with affordable help from world-class management platforms and technical experts. Advantages of the ProSight catalog of managed services include fixed IT maintenance costs, smart automation of routine administrative processes, ongoing adoption of new information technology, graceful transition from legacy technology to current solutions, close alignment of information technology with business goals, access to veteran IT experts, and freeing up management to concentrate on business rather than fast-evolving network technology.

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    UNIX, Windows Engineers

    Progent's UNIX platform support services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise offers you a convenient single source to show you how to build and maintain a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Urgent Google Cloud hybrid solutions Professionals

    Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services that include Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

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  • Microsoft Software Update Services Technical Support Services
    Specialists Windows Server Update Services

    Microsoft Windows Server Update Services allows information technology managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up user's workstations, defining the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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  • Remote Monitoring and Reporting Online Support
    24-7 Microsoft Operations Manager Network Consulting

    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, enhancing and repairing System Center Operations Manager solutions and can provide companies of any size expert remote or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to remediate critical problems detected by SCOM 2012.

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    Internet of Things patch management Specialist

    Progent's managed services for software/firmware update management offer businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.

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  • Lync Server 2013 Network Consulting
    Lync Server 2013 and Cisco Unified Communications Consultants

    Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified unified communications experts offer remote and onsite support services to help your company to maintain and repair your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business migration.

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  • ISA 2004 Firewall Network Engineer
    ISA 2004 Firewall Information Technology Consulting

    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating corporate security solutions for IT networks with multiple sites, remote users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company plan and implement a configuration of Microsoft ISA Server 2004 that meets your information protection requirements without limiting your network.

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  • Remote Microsoft Exchange Upgrade Support
    Microsoft Exchange Upgrade IT Consultants

    Progent is one of the most qualified IT consulting companies for designing email and messaging systems based on Exchange 2000. Progent specializes in helping small businesses receive the full benefits of Exchange 2000 under typical situations such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 support.

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  • Award Winning IT Consultants Cisco SIP phones
    Cisco VoIP phones Single Number Reach Configuration

    Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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  • WatchGuard Firebox M270 Firewall Security Consultancies
    Security Group WatchGuard Firebox M470 Firewall

    Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.

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  • Expert Microsoft Certified Exchange 2016 Migration Planning Technology Consulting Services
    Microsoft Exchange 2016 Upgrade Planning IT Consultants

    Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability system topology for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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  • Lync Server 2013 security Consultants
    Microsoft Lync Server 2013 IM Online Consulting

    Microsoft Lync Server 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network calling. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX gear, or conventional teleconferencing solutions. Progent's certified IM and Presence experts can provide remote and onsite support services to help you to manage and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also assist your organization to design and execute an efficient Skype for Business upgrade.

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