Ransomware : Your Crippling IT Nightmare
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that presents an extinction-level danger for organizations unprepared for an assault. Different iterations of ransomware such as CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been running rampant for many years and continue to inflict damage. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with daily unnamed viruses, not only encrypt on-line information but also infect any configured system restores and backups. Data synchronized to the cloud can also be ransomed. In a poorly designed system, this can render automatic restore operations impossible and basically sets the network back to square one.

Recovering services and data after a ransomware outage becomes a race against the clock as the victim struggles to contain the damage and remove the ransomware and to restore mission-critical activity. Because crypto-ransomware needs time to replicate, penetrations are often launched at night, when attacks typically take longer to notice. This compounds the difficulty of rapidly assembling and organizing a knowledgeable response team.

Progent offers a variety of solutions for protecting Springfield organizations from ransomware attacks. Among these are team training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security gateways with AI technology to automatically detect and disable day-zero cyber attacks. Progent in addition can provide the assistance of veteran ransomware recovery professionals with the talent and commitment to re-deploy a compromised system as urgently as possible.

Progent's Ransomware Restoration Help
Following a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will respond with the needed codes to decipher any of your files. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data after having paid the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The other path is to re-install the vital elements of your IT environment. Absent the availability of complete system backups, this requires a broad range of IT skills, well-coordinated project management, and the willingness to work non-stop until the job is over.

For twenty years, Progent has offered professional Information Technology services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded top certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of expertise affords Progent the ability to rapidly determine critical systems and integrate the remaining parts of your Information Technology environment following a ransomware attack and rebuild them into an operational system.

Progent's ransomware group uses best of breed project management applications to coordinate the complex recovery process. Progent appreciates the importance of acting rapidly and in concert with a customerís management and Information Technology team members to prioritize tasks and to put critical applications back on-line as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Attack Recovery
A customer contacted Progent after their network was brought down by Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state sponsored hackers, possibly using algorithms exposed from the U.S. NSA organization. Ryuk goes after specific organizations with little tolerance for disruption and is among the most lucrative incarnations of ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in the Chicago metro area and has about 500 workers. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the start of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom (exceeding $200,000) and praying for the best, but ultimately utilized Progent.

"I cannot tell you enough about the support Progent gave us throughout the most stressful period of (our) businesses survival. We had little choice but to pay the hackers behind this attack if it wasnít for the confidence the Progent group provided us. That you could get our messaging and production applications back online sooner than 1 week was incredible. Every single expert I spoke to or messaged at Progent was absolutely committed on getting our system up and was working 24 by 7 to bail us out."

Progent worked together with the customer to rapidly assess and prioritize the critical systems that had to be addressed to make it possible to restart business functions:

  • Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus penetration response best practices by isolating and cleaning up infected systems. Progent then initiated the work of rebuilding Active Directory, the foundation of enterprise systems built upon Microsoft Windows Server technology. Exchange email will not work without AD, and the customerís accounting and MRP software used Microsoft SQL Server, which depends on Active Directory for authentication to the databases.

Within two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then accomplished rebuilding and hard drive recovery of critical systems. All Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to assemble local OST files (Outlook Email Off-Line Data Files) on user PCs and laptops to recover mail information. A recent off-line backup of the customerís financials/ERP systems made them able to return these vital services back available to users. Although a lot of work needed to be completed to recover fully from the Ryuk virus, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation never missed a beat and we produced all customer deliverables."

Over the following couple of weeks important milestones in the restoration project were achieved through close collaboration between Progent consultants and the customer:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was restored to operations and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control functions were fully recovered.
  • A new Palo Alto 850 security appliance was deployed.
  • Most of the user desktops were operational.

"Much of what transpired in the initial days is mostly a haze for me, but my management will not soon forget the urgency each and every one of you put in to give us our business back. I have been working with Progent for at least 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This situation was a life saver."

A potential business-ending catastrophe was dodged due to results-oriented professionals, a wide spectrum of IT skills, and tight teamwork. Although in retrospect the ransomware incident described here could have been prevented with current cyber security technology and ISO/IEC 27001 best practices, staff training, and properly executed security procedures for data backup and applying software patches, the reality remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's roster of experts has proven experience in ransomware virus defense, removal, and information systems restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for making it so I could get some sleep after we got over the most critical parts. All of you did an incredible job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Springfield
For ransomware recovery consulting in the Springfield metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    E-Mail Guard by Postini offers constantly upgraded spam and virus blocking, data filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini partner and support firm. If your business is too small to qualify for a standard Postini license, you can still have the use of Postiniís Perimeter Management services through Progentís E-Mail Guard anti-spam and virus defense aggregation offering. Progentís expert email security professionals can help you develop an email security strategy that features spam filtering and virus protection technologies and policies.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology by SentinelOne to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks.

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    Progent is hiring a variety of full-time employees including motivated Microsoft Certified Systems Engineers; network consultants who have Cisco CCNP or CCIE certification; and consultants for advanced network design with experience in mobile access, wireless integration, high-availability systems, disaster recovery solutions, data preservation, and virtual servers. Progent is also looking for workstation support experts, off-site service professionals, and CISSP or CISA certified security consultants. We are also seeking experienced managers who can operate effectively in our high-growth, virtual office environment. Progent works with independent consultants who have specialized expertise and hands-on background in important IT areas outside our primary service focus. Progent's Experts Group includes independent consultants who offer advice and development services for line-of-business solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of popular platforms such as Linux derivatives, Macintosh, or Solaris, or offer world-class help in areas such as telecom, web site design, EDI, eCommerce, or database management. Freelance contractors premier by us coordinate with Progent's in-house engineers to provide end-to-end solutions for small business networks.

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    Small to middle size companies can now enjoy all the advantages of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco certified IT support professionals. With Progent's affordably priced IT support packages, mid-size organizations can choose a basic co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager to provide small company networks enterprise-class availability, security and productivity.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology by SentinelOne to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    If your company network combines Solaris technology with Windows, Progent can help you to incorporate your servers into a unified environment that permits all your OS platforms to coexist for easy administration, seamless dataflow, high reliability, superior throughput, and tight protection. Progent's Sun Solaris and Microsoft Windows coexistence support offerings feature IT architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote technical support and troubleshooting, in-person technical support, and Contact Center outsourcing.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and fixing SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises troubleshooting to assist you to remediate critical problems detected by SCOM 2012.

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