Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyberplague that presents an enterprise-level danger for organizations poorly prepared for an assault. Different iterations of ransomware like the CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus daily as yet unnamed malware, not only do encryption of online data files but also infect many accessible system backup. Data synchronized to off-site disaster recovery sites can also be rendered useless. In a vulnerable system, this can render automated restoration useless and effectively sets the datacenter back to square one.

Restoring programs and information following a ransomware outage becomes a sprint against time as the targeted organization fights to stop the spread and eradicate the ransomware and to resume business-critical activity. Since ransomware takes time to replicate, assaults are often launched at night, when penetrations are likely to take longer to uncover. This multiplies the difficulty of promptly marshalling and orchestrating an experienced mitigation team.

Progent provides an assortment of solutions for protecting Springfield businesses from crypto-ransomware attacks. Among these are team training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus installation of modern security solutions with AI capabilities to quickly detect and extinguish new cyber attacks. Progent in addition offers the assistance of veteran crypto-ransomware recovery engineers with the talent and commitment to reconstruct a breached environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Help
After a ransomware attack, sending the ransom in cryptocurrency does not provide any assurance that cyber hackers will respond with the needed codes to unencrypt any or all of your information. Kaspersky estimated that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to re-install the vital parts of your Information Technology environment. Absent the availability of complete system backups, this calls for a broad range of IT skills, professional project management, and the ability to work 24x7 until the recovery project is complete.

For decades, Progent has provided certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of experience provides Progent the skills to efficiently determine important systems and consolidate the surviving parts of your IT environment following a crypto-ransomware event and rebuild them into a functioning system.

Progent's security team of experts uses best of breed project management tools to coordinate the sophisticated recovery process. Progent understands the importance of working rapidly and together with a customerís management and Information Technology team members to prioritize tasks and to get essential services back on-line as fast as humanly possible.

Client Case Study: A Successful Ransomware Attack Response
A small business contacted Progent after their network was brought down by Ryuk ransomware. Ryuk is generally considered to have been created by North Korean government sponsored hackers, suspected of using approaches exposed from Americaís NSA organization. Ryuk attacks specific organizations with limited tolerance for disruption and is among the most lucrative instances of ransomware malware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in the Chicago metro area and has about 500 workers. The Ryuk attack had shut down all essential operations and manufacturing processes. Most of the client's backups had been on-line at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (exceeding $200K) and wishfully thinking for good luck, but ultimately made the decision to use Progent.

"I canít say enough about the support Progent gave us during the most critical time of (our) businesses life. We would have paid the Hackers if not for the confidence the Progent team afforded us. The fact that you could get our e-mail and production applications back into operation sooner than one week was beyond my wildest dreams. Each consultant I worked with or communicated with at Progent was urgently focused on getting us working again and was working all day and night on our behalf."

Progent worked together with the customer to quickly identify and assign priority to the critical services that had to be recovered in order to restart company operations:

  • Active Directory
  • Electronic Messaging
  • MRP System
To start, Progent followed ransomware incident response industry best practices by halting the spread and cleaning systems of viruses. Progent then initiated the process of rebuilding Microsoft AD, the core of enterprise environments built on Microsoft technology. Microsoft Exchange Server messaging will not function without Active Directory, and the businessesí MRP system leveraged SQL Server, which needs Windows AD for security authorization to the information.

In less than 48 hours, Progent was able to recover Active Directory to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery on the most important applications. All Exchange ties and configuration information were intact, which facilitated the rebuild of Exchange. Progent was also able to find non-encrypted OST files (Outlook Email Offline Folder Files) on staff workstations and laptops to recover email data. A recent offline backup of the client's manufacturing software made it possible to return these essential services back available to users. Although a large amount of work still had to be done to recover fully from the Ryuk damage, the most important systems were recovered rapidly:

"For the most part, the production operation ran fairly normal throughout and we delivered all customer deliverables."

During the following month important milestones in the recovery project were accomplished through close collaboration between Progent team members and the customer:

  • Self-hosted web sites were restored with no loss of information.
  • The MailStore Exchange Server containing more than four million historical messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory Control modules were 100% restored.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Nearly all of the user desktops and notebooks were fully operational.

"So much of what went on that first week is mostly a haze for me, but I will not soon forget the care each of your team accomplished to give us our company back. Iíve entrusted Progent for the past ten years, possibly more, and every time I needed help Progent has impressed me and delivered. This event was a testament to your capabilities."

A potential business-killing disaster was dodged with top-tier professionals, a wide spectrum of technical expertise, and tight collaboration. Although upon completion of forensics the crypto-ransomware attack detailed here should have been identified and prevented with advanced security solutions and best practices, staff education, and appropriate incident response procedures for information protection and proper patching controls, the fact is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has a proven track record in ransomware virus blocking, cleanup, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), thanks very much for allowing me to get rested after we got over the initial fire. All of you did an impressive effort, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, optimizing and repairing SCOM environments and offer organizations of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to remediate critical problems uncovered by SCOM 2012.

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    Progent offers national remote technical support and troubleshooting services for companies that operate Apple Mac OS X networks or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's experts offer Apple macOS and OS X users a variety of IT services including desktop assistance, upgrading to the current version of Mac OS X from earlier editions of Mac, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Online technical support provides maximum leverage for your IT budget by protecting user efficiency and limiting the hours billed for computer repair services. Sophisticated online access technology and experienced technicians and engineers combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your location. In the vast majority of cases your network issues can be dealt with over the phone or through a combination of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE network engineers and CISM certified security specialists to help you with the toughest system issues.

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    Office 365 is Microsoft's extensive suite of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles targeted at customers from students and households to enterprises. Progent can provide quick and easy remote access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to evaluate the wealth of subscription plans available with Office 365 and configure your network with Office 365 so you realize top business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that seamlessly integrate on-premises and cloud resources.

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    Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own brand as a seamless extension of your IT services staff.

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    Progent's Mac experts can support the creative aspect of Mac computing by providing consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

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  • Les Kent has a 35-year history of effective technology integration, corporate management, sales, and operations. He has shown a knack for creating sophisticated information technology solutions in his roles as as a network architect, application developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and global corporations.

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    Colocation data centers allow companies to share world-class facilities for housing computer equipment that supports critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your company with all aspects of your colocation program such as choosing and moving to a colocation site, creating network topology, specifying required equipment, on-premises and remote maintenance, establishing offsite network management, and education your support staff.

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    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of network service, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices that are combined into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems efficiently.

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    Progent's compensation model is built on contribution, so just like working as an independent contractor, your earnings are entirely tied to your generated revenue. Some of our consultants focus on lifestyle issues and elect to work at an easy pace, using our self-determined calendar to pursue personal pursuits such as hiking, car racing, skiing, surfing, vacations, or sharing private time with family and acquaintances. Others use the chance to make big dollars via lots of work and long days. Progent completely encourages either end of the spectrum and any point in between.

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    Cisco's security and offsite connectivity solutions for small to medium sized businesses offer a complete array of easy-to-administer protection products to help you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and VPN solutions. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and CCNP certifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your business objectives.

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    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance problems.

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    Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) provides SMBs a single platform for financials, inventory, operations control, capacity planning, purchasing, sales and marketing, supply chain management, and business reporting. Progent's Dynamics 365 Business Central/NAV experts can assist company to manage your older Dynamics NAV environment or upgrade efficiently to a cloud-hosted, local, or hybrid deployment model.

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    Progentís wireless engineers can help small companies design, select, evaluate, deploy and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a degree of protection that equals or exceeds wireline connections. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and deploy the wireless link solutions that match your business needs.

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    E-Mail Guard by Postini provides constantly updated spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and support firm. If your business is too small to qualify for a regular Postini license, you can still get the use of Postiniís Perimeter Management technology through Progentís E-Mail Guard antispam and virus protection service offering. Progentís certified e-mail security consultants can show you how to create an email safety strategy that includes anti-spam and anti-virus products and processes.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL DBA or software programmer and can help organizations of all sizes to integrate and manage MySQL within a reliable network environment that offers advanced speed, scalability, and protection. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.

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  • Les Kent has a 35-year track record of successful technology integration, business administration, sales, and operations. He has shown a talent for creating elegant IT solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and major corporations.

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    Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 offered by Progent's experts include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud integration, mobile management and synchronization, telecommuter connectivity, data and identity security, automated provisioning and administration, network optimization, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and post-migration consulting support.

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    Progent's network consultants can help you analyze the possible benefits of Hyper-V-powered virtualization for your company, perform test implementations to verify Hyper-V's compatibility with your production software, evaluate your network architecture for smooth operation with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, train your network management staff to track and administer Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, design and validate disaster recovery procedures that maximize network uptime, and deliver continuing consulting and maintenance including low-cost online repair and comprehensive Help Desk outsourcing.

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    The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, tune, administer and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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