Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level threat for businesses vulnerable to an assault. Multiple generations of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to cause havoc. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with daily unnamed malware, not only do encryption of online files but also infect most available system backup. Files synchronized to cloud environments can also be rendered useless. In a poorly architected data protection solution, this can make any restoration useless and basically sets the network back to zero.

Getting back online applications and data following a ransomware intrusion becomes a race against time as the victim fights to contain the damage and remove the ransomware and to restore business-critical activity. Since ransomware needs time to replicate, penetrations are usually sprung during nights and weekends, when successful penetrations typically take more time to notice. This compounds the difficulty of rapidly mobilizing and coordinating a capable response team.

Progent has a variety of services for securing Chandler enterprises from ransomware attacks. These include staff education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of modern security appliances with artificial intelligence technology to intelligently detect and disable day-zero threats. Progent also provides the assistance of veteran crypto-ransomware recovery engineers with the skills and commitment to rebuild a compromised environment as soon as possible.

Progent's Ransomware Restoration Services
Soon after a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not provide any assurance that distant criminals will respond with the codes to unencrypt all your information. Kaspersky estimated that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The alternative is to setup from scratch the vital parts of your Information Technology environment. Without access to essential information backups, this requires a broad complement of skills, well-coordinated project management, and the capability to work continuously until the recovery project is finished.

For two decades, Progent has offered certified expert Information Technology services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent also has experience in financial systems and ERP application software. This breadth of experience affords Progent the ability to knowledgably identify critical systems and consolidate the surviving parts of your IT environment following a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's recovery team of experts utilizes powerful project management systems to coordinate the complicated recovery process. Progent understands the importance of working swiftly and in concert with a customerís management and IT team members to prioritize tasks and to get critical applications back on-line as fast as possible.

Client Case Study: A Successful Ransomware Virus Response
A business contacted Progent after their network system was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been deployed by Northern Korean state cybercriminals, suspected of adopting strategies leaked from Americaís National Security Agency. Ryuk attacks specific businesses with little room for operational disruption and is one of the most profitable examples of ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business located in Chicago and has around 500 employees. The Ryuk intrusion had shut down all company operations and manufacturing capabilities. The majority of the client's system backups had been online at the start of the attack and were damaged. The client was taking steps for paying the ransom (exceeding $200K) and wishfully thinking for good luck, but in the end made the decision to use Progent.

"I cannot tell you enough about the expertise Progent gave us during the most critical period of (our) companyís survival. We most likely would have paid the criminal gangs except for the confidence the Progent group afforded us. The fact that you could get our e-mail and important applications back on-line in less than 1 week was beyond my wildest dreams. Every single person I spoke to or texted at Progent was hell bent on getting us back online and was working non-stop on our behalf."

Progent worked hand in hand the customer to quickly get our arms around and prioritize the essential services that needed to be restored in order to restart company operations:

  • Windows Active Directory
  • Electronic Messaging
  • Accounting/MRP
To begin, Progent adhered to AV/Malware Processes incident response best practices by halting the spread and removing active viruses. Progent then started the process of recovering Microsoft Active Directory, the foundation of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange email will not work without Windows AD, and the businessesí financials and MRP software leveraged Microsoft SQL, which requires Windows AD for authentication to the data.

In less than 48 hours, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then completed rebuilding and hard drive recovery of essential systems. All Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to locate intact OST data files (Outlook Offline Folder Files) on user PCs and laptops in order to recover mail messages. A recent offline backup of the customerís accounting/MRP systems made them able to recover these vital programs back online for users. Although a lot of work still had to be done to recover totally from the Ryuk damage, critical services were returned to operations quickly:

"For the most part, the manufacturing operation showed little impact and we delivered all customer sales."

Throughout the next few weeks important milestones in the restoration project were made through close cooperation between Progent consultants and the customer:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Microsoft Exchange Server with over four million historical emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/AR/Inventory capabilities were fully operational.
  • A new Palo Alto 850 security appliance was brought online.
  • Most of the user workstations were being used by staff.

"Much of what occurred that first week is mostly a haze for me, but we will not soon forget the dedication each and every one of your team put in to help get our business back. I have been working with Progent for at least 10 years, possibly more, and every time I needed help Progent has shined and delivered. This situation was no exception but maybe more Herculean."

A likely business disaster was dodged due to results-oriented experts, a wide spectrum of technical expertise, and tight teamwork. Although in post mortem the ransomware virus penetration described here should have been prevented with modern cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and well designed incident response procedures for data backup and keeping systems up to date with security patches, the reality is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), Iím grateful for letting me get some sleep after we got past the first week. All of you did an fabulous effort, and if any of your team is visiting the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Chandler
For ransomware system recovery expertise in the Chandler area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent can assist you in any phase of your migration to Microsoft Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

  • SQL Server 2017 Remote Support Services SQL Server Technology Consulting
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  • Security Audit Professional CISA Certified Security Expert Services Security

  • Amazon AWS cloud services integration Contract Programming Firm
    Amazon EC2 integration Contract Programming

    Progent can provide cost-effective remote consulting to assist companies to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance.

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  • SentinelOne Ransomware Protection Services Top Rated Consulting Services Ransomware Recovery Readiness Assessment
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  • Skype for Business Front End Server Professional 24/7 Skype for Business Web Apps Server Specialist
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  • Technical Support Services Microsoft Windows 2008 R2
    Top Windows Server 2008 DirectAccess Computer Consultants

    Microsoft Windows Server 2008 is a major advance in making IT networks more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide a better environment for web hosting and development. Progent can help your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, tech support, education, staffing, network monitoring, and security engineering expertise.

  • Solaris Online Network Setup UNIX Online Network Consultant

  • CISSP Certified Expert Microsoft Windows 7 Evaluation Support Outsourcing
    Software Outsourcing Consultant Windows 7 Migration

    Progent's certified consultants can assist your company to assess Microsoft Windows 7 to verify application compatibility and to check its performance and reliability working with your applications. Progent's consultants can also help you to evaluate the potential business value of moving to Microsoft Windows 7. If Windows 7 fits your business strategy, Progent can assist your IT organization to design and execute a smooth deployment of Windows 7 from a an older version of Microsoft Windows.

  • Solaris Remote Technical Support Sun Solaris Network Consultant
  • Specialists Ubiquiti WiFi access point Engineer Ubiquiti AP
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  • Support Outsourcing Microsoft System Center 2016 24 Hour System Center 2016 Cloud Integration Consulting
  • System Center 2016 and SSRS Reporting Computer Consultant System Center 2016 Security and Compliance Integration
  • Technical Support Sun Solaris Solaris Troubleshooting
  • Technology Consulting Services Cisco ASA Firepower ASA Firewall with Firepower Remote Technical Support

  • Microsoft 365 mail flow Online Support Services
    Hybrid Microsoft 365 Exchange integration On-site Technical Support

    Microsoft 365 Exchange Online lets you utilize cloud-based servers, mailboxes and associated Exchange components to reduce capital costs and administrative overhead. You can deploy Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online technical support to help your small businesses to evaluate the potential advantages of Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, implement a non-disruptive migration from your existing Exchange organization to one that incorporates Exchange Online, train your management staff and users, and deliver as-needed consulting and technical support.

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  • Intrusion Protection Systems Security Firms
    Network Consultant VPN Security

    Progent offers small and medium size businesses professional support for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security vendors including Check Point Software, Juniper, and Symantec. Progent can show you how to create a detailed security strategy and choose the right products from multiple suppliers to achieve your security goals while staying within your budget limits.

  • Windows 10 MDT Technology Professional Information Technology Consulting Windows 10 Management

  • Oracle Database Resource Manage Consultant
    Oracle RDBMS Programming

    Progent can provide fast and affordable remote access to a certified Oracle database administration consultant or an Oracle software developer. Progent can provide advanced DBA services for any version of Oracle's RDBMS platform and can also help design, create, update, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard replication technologies and Oracle Recovery Manager.

  • Windows 2003 Server Technology Consulting Windows 2003 Server Online Troubleshooting
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  • Microsoft Windows 2019 Remote Technical Support
    Windows Server 2012 R2 Consultants

    The sophistication and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with practical experience and in-depth knowledge in planning and integrating seamless, end-to-end network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your strategic objectives. Progentís consulting support can assist you with designing, deploying, managing, and supporting Windows Server solutions that maximize the business value of your IT network. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

  • Windows Server 2016 Network Consulting 24-7 Microsoft Expert Windows Server 2016 Stretch Clusters Specialists
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  • Work at Home Employees Consulting Services near Chandler - Management Solutions Assistance Chandler Tempe Mesa Gilbert 24/7/365 Chandler Offsite Workforce Endpoint Management Systems Guidance Chandler, AZ
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  • Work from Home Helpdesk Onsite Technical Support Offsite Workforce Helpdesk Online Help
  • macOS VPN Configuration Best Support Services OS X Security
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