Crypto-Ransomware : Your Feared Information Technology Disaster
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that presents an enterprise-level threat for organizations poorly prepared for an attack. Different iterations of ransomware such as Dharma, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for many years and still cause harm. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus more unnamed newcomers, not only encrypt on-line information but also infect any configured system backup. Information replicated to off-site disaster recovery sites can also be rendered useless. In a vulnerable environment, it can render automated restore operations useless and basically knocks the network back to square one.

Recovering applications and data following a ransomware event becomes a sprint against the clock as the targeted business fights to contain and eradicate the ransomware and to resume mission-critical activity. Because crypto-ransomware needs time to spread, attacks are frequently launched at night, when successful attacks may take more time to discover. This multiplies the difficulty of rapidly mobilizing and organizing a capable mitigation team.

Progent offers a variety of services for protecting Chandler enterprises from ransomware attacks. These include staff training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of modern security gateways with AI technology to quickly identify and suppress new cyber threats. Progent in addition offers the services of experienced ransomware recovery consultants with the talent and commitment to restore a compromised system as urgently as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will provide the needed codes to decipher any or all of your files. Kaspersky ascertained that seventeen percent of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The fallback is to setup from scratch the vital elements of your IT environment. Without the availability of essential data backups, this requires a wide range of IT skills, top notch project management, and the willingness to work continuously until the task is finished.

For twenty years, Progent has offered expert IT services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of experience gives Progent the ability to knowledgably determine important systems and organize the surviving parts of your computer network system after a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's security team of experts utilizes best of breed project management systems to coordinate the sophisticated restoration process. Progent understands the importance of working swiftly and in concert with a client's management and Information Technology team members to prioritize tasks and to get the most important systems back on line as soon as possible.

Client Story: A Successful Ransomware Attack Recovery
A customer contacted Progent after their company was penetrated by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean government sponsored cybercriminals, possibly adopting techniques exposed from the U.S. NSA organization. Ryuk attacks specific organizations with limited tolerance for operational disruption and is one of the most lucrative instances of ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturer located in Chicago and has about 500 employees. The Ryuk attack had paralyzed all business operations and manufacturing processes. The majority of the client's system backups had been directly accessible at the time of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end called Progent.


"I cannot speak enough about the support Progent provided us during the most critical time of (our) businesses survival. We would have paid the Hackers if it wasnít for the confidence the Progent experts provided us. The fact that you could get our e-mail and essential servers back faster than 1 week was incredible. Each expert I interacted with or communicated with at Progent was absolutely committed on getting our system up and was working all day and night to bail us out."

Progent worked hand in hand the customer to rapidly understand and prioritize the critical systems that needed to be addressed in order to resume company operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • MRP System
To start, Progent followed ransomware incident mitigation industry best practices by stopping the spread and cleaning systems of viruses. Progent then started the steps of rebuilding Windows Active Directory, the heart of enterprise systems built on Microsoft technology. Microsoft Exchange email will not work without Windows AD, and the customerís MRP software utilized Microsoft SQL, which requires Windows AD for authentication to the databases.

In less than 48 hours, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then completed setup and hard drive recovery of mission critical servers. All Exchange Server data and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect intact OST files (Outlook Off-Line Data Files) on user PCs and laptops to recover mail messages. A recent offline backup of the client's financials/ERP systems made it possible to restore these required applications back servicing users. Although significant work still had to be done to recover fully from the Ryuk damage, core systems were returned to operations rapidly:


"For the most part, the manufacturing operation showed little impact and we did not miss any customer orders."

Throughout the following month key milestones in the restoration process were completed in tight collaboration between Progent engineers and the client:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Server with over 4 million archived emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/AR/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Ninety percent of the user workstations were fully operational.

"A huge amount of what happened in the initial days is nearly entirely a haze for me, but our team will not soon forget the countless hours each of your team put in to give us our business back. Iíve been working with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This event was no exception but maybe more Herculean."

Conclusion
A probable enterprise-killing catastrophe was dodged due to top-tier professionals, a wide spectrum of knowledge, and close collaboration. Although in hindsight the ransomware attack detailed here could have been identified and disabled with current security solutions and NIST Cybersecurity Framework best practices, staff education, and appropriate incident response procedures for information backup and proper patching controls, the reality is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's team of experts has extensive experience in ransomware virus defense, remediation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were contributing), Iím grateful for allowing me to get rested after we got through the initial fire. All of you did an fabulous job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the versatility to expand with your changing business requirements. Progentís Cisco-Certified network consultants are familiar with Ciscoís complete line of hardware and software aimed at eliminating information pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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    SPA500 Series IP Phone Professional

    Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    802.11ac Access Point IT Consultants

    Progent's Cisco-certified wireless technology experts can help organizations to configure, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.

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    Support Outsourcing SQL Server 2014 Reporting Services

    SQL Server 2014 includes significant enhancements in key areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates seamlessly across all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services including system design, configuration, administration, remediation, and software development expertise to enable organizations of all sizes to achieve fast return from their SQL Server 2014 investment.

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    Progent can assist small and medium-size companies to configure security protection systems and provide cleanup services needed to support telecommuters.

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  • Small Business Managed IT services Consulting ProSight Managed IT Services for Small Businesses Specialist

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    SQL Server 2019 IT Consultants

    Progentís Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of enterprise-class business applications that offer your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to providing consulting, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.

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  • After Hours Check Point Security Gateways Security Firm
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    Progent's Check Point firewall consultants can show you how to design, configure, and administer firewall environments that rely on Check Point NGFW firewalls and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you support legacy Check Point firewalls or migrate efficiently to Check Point's next-generation firewalls.

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  • NLB Test Lab Professional
    Business Continuity Testing Consulting

    The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and building training environments for new products and technologies. For Progent customers without adequate internal resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital IT initiatives on schedule.

  • Specialist Cisco PIX to ASA upgrade 24/7 Cisco ASA 5500-X Firewall On-site Technical Support
  • Support Team Georgia New Mexico Outsourcing Technical Support

  • Google GCP Cloud Vision Consultancy
    Google Cloud AI Building Blocks Consult

    Progent offers affordable remote and on-premises support to help businesses to move any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow the use of Google's cutting edge AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.

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  • Technical Consultant SCCM 2012 Windows 2010 Provisioning SCCM 2012 Windows 2010 Provisioning Technology Consulting Services
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  • Technology Professional VMware VCDX certified VMware NSX and SRM Disaster Recovery Engineers
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  • MOM 2007 Support Services
    Open Now Monitoring and Reporting Network Engineer

    Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and fixing SCOM environments and offer organizations of all sizes expert remote or on-premises consulting support for SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite technical support to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

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  • Top Hybrid Microsoft 365 integration Configuration Microsoft 365 and Apple iOS Configuration
  • Top Ranked Juniper J Series Gateway Network Consultant Juniper J2320 Router Security Consultancy
  • Top Rated wi-fi controller On-site Technical Support Support and Help Wave 2 wireless controller
  • UNIX Upgrade Consultant Sun Solaris Migration Consultants
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  • Ubiquiti switch Professional Ubiquiti's UniFi XG AP WiFi access points Consultancy
  • Urgent Integration Support Microsoft Exchange Upgrade Exchange 2003 Server Upgrade Integration Support
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  • Urgent Network Service Cisco CCIE Computer System Consultant Chandler, AZ
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  • VMware Site Recovery Manager Consulting Services Emergency VMware Site Recovery Manager and NSX Integration Technology Professional
  • VPN Routers Onsite Technical Support 2800 ISR Router Help and Support
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  • WatchGuard Firebox M570 Firewall Security Group Security Contractor WatchGuard Firebox T70 Firewall
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  • Windows 2000 Remote Support Microsoft Windows 2000 On-site Technical Support

  • Amazon Glacier integration Development Firm
    Amazon Web Services integration Integration Firm

    Progent offers affordable remote support to help companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.

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  • Windows Server 2016 Migration Online Technical Support Support and Integration Windows Server 2016 Security and Compliance
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  • Windows, UNIX, Solaris Technical Support Windows and UNIX Professional
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  • WatchGuard Firebox M570 Firewall Network Security Audit
    Security Audit Services WatchGuard Firebox M4600 Firewall

    Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

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  • Power BI Pro Coder
    Power BI Dashboards Reports

    Progent's Power BI consultants can assist you to plan, install, manage, update or troubleshoot your Power BI environment. Progent can also assist you to prepare your source data for Power BI reports and dashboards. Progent can assist you build and manage an onsite, cloud, or hybrid network model to run Power BI.

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  • Amazon Marketplace Web Service development training Contract Development
    Emergency Amazon MWS integration training Contract Programming

    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

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