Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an existential threat for organizations unprepared for an assault. Different iterations of crypto-ransomware like the Dharma, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and continue to inflict harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus daily as yet unnamed malware, not only do encryption of on-line critical data but also infect most available system protection. Files replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected system, it can make any restoration useless and basically sets the datacenter back to square one.

Getting back applications and information after a ransomware event becomes a sprint against time as the victim struggles to contain and clear the crypto-ransomware and to restore mission-critical operations. Because ransomware needs time to replicate, penetrations are often launched at night, when successful attacks typically take more time to uncover. This multiplies the difficulty of quickly marshalling and orchestrating an experienced mitigation team.

Progent provides a variety of services for securing Chandler businesses from ransomware attacks. Among these are team training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to detect and quarantine day-zero modern malware attacks. Progent in addition can provide the assistance of expert ransomware recovery professionals with the talent and commitment to reconstruct a breached environment as soon as possible.

Progent's Ransomware Restoration Services
After a ransomware attack, paying the ransom in cryptocurrency does not ensure that cyber criminals will provide the codes to decipher any or all of your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to setup from scratch the vital elements of your IT environment. Without the availability of essential data backups, this requires a wide range of skill sets, well-coordinated project management, and the ability to work continuously until the task is over.

For decades, Progent has provided expert Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of expertise affords Progent the ability to quickly understand necessary systems and integrate the surviving pieces of your Information Technology environment following a crypto-ransomware event and rebuild them into a functioning network.

Progent's ransomware team of experts has top notch project management applications to orchestrate the sophisticated restoration process. Progent knows the importance of working quickly and in unison with a customer's management and Information Technology staff to assign priority to tasks and to put key services back online as fast as humanly possible.

Client Case Study: A Successful Ransomware Incident Restoration
A customer sought out Progent after their company was crashed by the Ryuk crypto-ransomware. Ryuk is thought to have been developed by Northern Korean state sponsored cybercriminals, suspected of using technology exposed from America's National Security Agency. Ryuk targets specific companies with little ability to sustain disruption and is one of the most profitable instances of ransomware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago and has about 500 workers. The Ryuk event had brought down all essential operations and manufacturing processes. Most of the client's backups had been online at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end utilized Progent.

"I can't thank you enough in regards to the care Progent gave us during the most fearful time of (our) company's life. We would have paid the hackers behind this attack except for the confidence the Progent team afforded us. The fact that you could get our e-mail and important servers back online sooner than one week was something I thought impossible. Every single person I talked with or e-mailed at Progent was urgently focused on getting us back on-line and was working breakneck pace on our behalf."

Progent worked together with the client to rapidly assess and assign priority to the essential areas that needed to be addressed in order to continue business functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes event mitigation industry best practices by isolating and clearing infected systems. Progent then initiated the work of rebuilding Windows Active Directory, the key technology of enterprise networks built on Microsoft technology. Exchange email will not operate without Windows AD, and the customer's financials and MRP applications leveraged Microsoft SQL, which depends on Windows AD for security authorization to the databases.

In less than 48 hours, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then performed setup and storage recovery of essential applications. All Exchange data and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to locate intact OST data files (Microsoft Outlook Offline Folder Files) on user desktop computers and laptops in order to recover mail data. A recent offline backup of the client's manufacturing software made it possible to return these vital applications back on-line. Although a lot of work needed to be completed to recover completely from the Ryuk attack, critical systems were restored rapidly:

"For the most part, the manufacturing operation never missed a beat and we delivered all customer deliverables."

Throughout the next few weeks key milestones in the recovery process were accomplished in tight collaboration between Progent consultants and the client:

  • Self-hosted web sites were brought back up with no loss of information.
  • The MailStore Server containing more than 4 million archived emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were 100% operational.
  • A new Palo Alto Networks 850 firewall was installed.
  • Ninety percent of the desktop computers were back into operation.

"A huge amount of what happened during the initial response is nearly entirely a haze for me, but our team will not forget the care each of you put in to help get our business back. I've trusted Progent for at least 10 years, possibly more, and each time Progent has come through and delivered as promised. This event was a stunning achievement."

A potential business-ending disaster was averted with hard-working experts, a broad array of knowledge, and close collaboration. Although upon completion of forensics the ransomware virus attack detailed here should have been identified and blocked with up-to-date cyber security technology and ISO/IEC 27001 best practices, team education, and appropriate security procedures for data backup and applying software patches, the reality remains that state-sponsored cybercriminals from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, removal, and information systems restoration.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for allowing me to get rested after we got past the most critical parts. All of you did an impressive job, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Chandler
For ransomware system restoration consulting services in the Chandler area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it.

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    Progent provides small and medium size organizations professional support for Intrusion Protection products and IPsec VPN solutions from leading firewall and VPN security companies including WatchGuard, Juniper Networks, and Symantec. Progent can help you create a comprehensive security strategy and choose appropriate technologies from multiple vendors to achieve your security objectives while sticking within your spending restraints.

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    Progent's Support for IT Service Firms lets you take advantage of Progent's information technology experts under your own service brand as a transparent arm of your IT consulting staff.

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    Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting experts under your own brand as a transparent extension of your IT services staff.

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    Progent is organized provide comprehensive remote consulting for all technologies associated with today's small business IT networks and allows you to outsource an array of vital, on-demand support services such as a part-time CIO to offer senior-level IT design and negotiating capability, a Call Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management for critical projects like site relocations orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and robust network infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, enhance, or troubleshoot mission-critical applications.

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    Progent has more than 20 years of background configuring, and supporting the key platforms that make up Microsoft System Center and can assist you to design, install, support, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent can assist you to migrate to the latest version of System Center from a previous release or from another IT management platform to deliver the benefits of best-in-class provisioning, automation, security, plus datacenter and critical application availability and performance monitoring.

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    Progent can help small companies to move all or part of their network infrastructure to Microsoft Azure. This can streamline network administration and lower equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure you sidestep the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent has a team of IT consultants located in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recover preparedness consultants. Progent can also help you to plan and carry out a move to the Flexential facility by providing services like planning system architecture, recommending hardware components, system setup and testing, debugging, setting up online management, and educating your IT support team.

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    Progent has 20 years of experience assisting small and mid-size companies to design, implement, tune, manage, and debug IT networks that incorporate a remote workforce.

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