Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that poses an enterprise-level threat for businesses vulnerable to an attack. Versions of ransomware such as Dharma, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for many years and still cause harm. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as more unnamed malware, not only do encryption of online information but also infect many configured system protection mechanisms. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly designed environment, this can render automatic restore operations impossible and basically knocks the datacenter back to square one.

Getting back services and data after a ransomware event becomes a sprint against time as the victim fights to stop the spread and cleanup the crypto-ransomware and to resume business-critical operations. Because ransomware needs time to replicate, attacks are often launched on weekends, when attacks are likely to take more time to recognize. This multiplies the difficulty of promptly assembling and coordinating a knowledgeable response team.

Progent provides an assortment of help services for securing Chandler businesses from crypto-ransomware attacks. Among these are staff education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to discover and extinguish day-zero modern malware attacks. Progent also offers the services of veteran crypto-ransomware recovery professionals with the skills and perseverance to restore a compromised network as quickly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a crypto-ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that merciless criminals will provide the codes to decrypt any of your information. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their data even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The alternative is to piece back together the vital parts of your IT environment. Without access to full system backups, this requires a broad range of IT skills, professional team management, and the ability to work 24x7 until the job is complete.

For twenty years, Progent has provided professional IT services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise in financial systems and ERP applications. This breadth of expertise gives Progent the capability to knowledgably determine important systems and integrate the remaining parts of your network system following a crypto-ransomware event and configure them into a functioning system.

Progent's security group uses top notch project management tools to orchestrate the complicated restoration process. Progent appreciates the urgency of working swiftly and in concert with a client's management and IT resources to assign priority to tasks and to put essential systems back on line as soon as humanly possible.

Business Case Study: A Successful Ransomware Intrusion Recovery
A client escalated to Progent after their company was crashed by Ryuk ransomware virus. Ryuk is thought to have been created by Northern Korean government sponsored hackers, possibly adopting techniques exposed from the U.S. NSA organization. Ryuk targets specific organizations with little or no tolerance for disruption and is among the most lucrative incarnations of ransomware viruses. Major targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer headquartered in the Chicago metro area with around 500 employees. The Ryuk intrusion had brought down all company operations and manufacturing capabilities. Most of the client's information backups had been online at the beginning of the attack and were encrypted. The client was pursuing financing for paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but ultimately called Progent.


"I cannot say enough in regards to the help Progent provided us during the most stressful period of (our) company's survival. We would have paid the criminal gangs if it wasn't for the confidence the Progent team afforded us. That you could get our e-mail and key applications back into operation in less than one week was beyond my wildest dreams. Every single expert I interacted with or messaged at Progent was hell bent on getting us working again and was working non-stop on our behalf."

Progent worked together with the client to quickly understand and assign priority to the most important elements that had to be addressed in order to resume departmental functions:

  • Active Directory
  • Microsoft Exchange Email
  • MRP System
To begin, Progent followed Anti-virus penetration response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then began the task of bringing back online Active Directory, the core of enterprise networks built on Microsoft technology. Microsoft Exchange Server email will not function without AD, and the businesses' MRP system utilized Microsoft SQL Server, which requires Active Directory for authentication to the databases.

Within two days, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then performed reinstallations and storage recovery of key systems. All Exchange schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to collect local OST files (Outlook Email Offline Folder Files) on team workstations and laptops in order to recover email data. A not too old offline backup of the client's accounting systems made them able to return these vital programs back online. Although significant work needed to be completed to recover totally from the Ryuk event, essential systems were returned to operations quickly:


"For the most part, the production operation ran fairly normal throughout and we delivered all customer shipments."

Throughout the following few weeks important milestones in the recovery project were made through tight cooperation between Progent engineers and the client:

  • Internal web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables (AR)/Inventory modules were fully recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • Nearly all of the user PCs were being used by staff.

"A lot of what occurred in the early hours is mostly a haze for me, but we will not soon forget the commitment each of your team accomplished to help get our business back. I have trusted Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A probable company-ending catastrophe was avoided with results-oriented professionals, a wide range of subject matter expertise, and close teamwork. Although in retrospect the crypto-ransomware penetration described here would have been shut down with up-to-date cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and properly executed security procedures for data protection and proper patching controls, the fact is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware attack, remember that Progent's team of experts has proven experience in crypto-ransomware virus blocking, removal, and information systems restoration.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I'm grateful for making it so I could get rested after we made it through the first week. All of you did an amazing effort, and if any of your team is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Chandler
For ransomware recovery consulting in the Chandler area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent can provide cost-effective online support to assist businesses to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.

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    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Medium-size companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.

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    Microsoft SQL Server 2019 Professionals

    Progent's Microsoft certified consultants can provide small and medium size companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing expertise, support and problem solving services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to SQL Server 2005.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information.

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    Progent's consultants can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and custom training. Progent can help clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can provide expertise with Apple Mac application software. Progent can also assist you with Apple iPhone support and iPad synchronization, or moving to iCloud services. For business environments based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is available, safe, efficient and able to achieve your company's objectives.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and carry out an efficient migration of your current SQL Server environment to any network model including onsite, cloud-based, or hybrid. Progent's consultants offer online or onsite support services ranging from as-needed architecture assessment or debugging to comprehensive project management to make sure your SQL Server 2017 project is carried out on time and on budget.

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    Progent's Technical Response Center (TRC) provides nationwide extended hours remote troubleshooting for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals offer after-hours telephone help and remote secure computer access to isolate and resolve network problems rapidly and economically. The breadth of IT expertise represented by Progent's team of nationwide support engineers allows Progent to escalate even the most difficult problems to qualified experts as required. For critical problems, the TRC tries to answer your call for service in less than one hour.

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