Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses poorly prepared for an attack. Different iterations of ransomware such as CryptoLocker, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict destruction. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with frequent as yet unnamed malware, not only encrypt online data but also infiltrate many available system backups. Information synched to the cloud can also be corrupted. In a poorly architected data protection solution, this can make automated recovery hopeless and basically knocks the datacenter back to zero.

Getting back applications and data following a ransomware intrusion becomes a race against time as the targeted organization struggles to stop the spread and remove the virus and to resume enterprise-critical activity. Since ransomware takes time to replicate, assaults are usually sprung during weekends and nights, when attacks in many cases take longer to discover. This multiplies the difficulty of quickly mobilizing and orchestrating a knowledgeable response team.

Progent has a variety of services for protecting Chandler businesses from ransomware penetrations. Among these are staff training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and extinguish day-zero modern malware assaults. Progent in addition provides the services of veteran ransomware recovery engineers with the talent and commitment to reconstruct a compromised system as soon as possible.

Progent's Ransomware Restoration Support Services
After a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will provide the needed keys to decrypt all your files. Kaspersky estimated that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to setup from scratch the critical components of your IT environment. Without the availability of complete data backups, this calls for a wide range of skill sets, top notch team management, and the capability to work non-stop until the task is finished.

For twenty years, Progent has made available professional IT services for companies across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded high-level certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with financial systems and ERP application software. This breadth of expertise affords Progent the ability to efficiently ascertain necessary systems and consolidate the remaining pieces of your IT environment following a ransomware attack and configure them into an operational network.

Progent's security team deploys top notch project management systems to coordinate the complex restoration process. Progent appreciates the importance of working quickly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get critical applications back online as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Penetration Response
A client engaged Progent after their company was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored criminal gangs, possibly adopting strategies exposed from the United States National Security Agency. Ryuk goes after specific businesses with limited room for operational disruption and is among the most profitable iterations of ransomware malware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in the Chicago metro area and has around 500 staff members. The Ryuk event had disabled all essential operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the beginning of the attack and were damaged. The client was pursuing financing for paying the ransom demand (in excess of $200,000) and hoping for good luck, but ultimately made the decision to use Progent.

"I cannot say enough in regards to the expertise Progent gave us during the most critical period of (our) company's existence. We most likely would have paid the criminal gangs except for the confidence the Progent experts afforded us. That you were able to get our e-mail and important servers back on-line sooner than one week was incredible. Every single staff member I talked with or e-mailed at Progent was totally committed on getting us back on-line and was working breakneck pace to bail us out."

Progent worked hand in hand the client to rapidly identify and prioritize the mission critical services that needed to be addressed in order to restart company operations:

  • Microsoft Active Directory
  • Electronic Mail
  • Financials/MRP
To start, Progent adhered to Anti-virus event mitigation industry best practices by halting the spread and removing active viruses. Progent then started the task of recovering Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft technology. Microsoft Exchange Server messaging will not function without AD, and the businesses' MRP system utilized Microsoft SQL Server, which depends on Windows AD for authentication to the information.

In less than 48 hours, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then initiated reinstallations and storage recovery of key applications. All Microsoft Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to collect local OST files (Outlook Email Offline Data Files) on various PCs and laptops to recover email data. A not too old offline backup of the businesses accounting software made it possible to return these essential services back available to users. Although significant work remained to recover completely from the Ryuk damage, the most important systems were restored quickly:

"For the most part, the production line operation never missed a beat and we delivered all customer orders."

Over the next couple of weeks key milestones in the recovery project were accomplished through tight collaboration between Progent engineers and the customer:

  • Internal web applications were restored with no loss of information.
  • The MailStore Server exceeding four million historical messages was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were 100 percent functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Nearly all of the user desktops and notebooks were back into operation.

"Much of what transpired that first week is nearly entirely a blur for me, but we will not forget the urgency each of you accomplished to help get our company back. I have trusted Progent for the past ten years, maybe more, and every time Progent has shined and delivered. This situation was a Herculean accomplishment."

A likely business disaster was avoided due to results-oriented experts, a broad array of knowledge, and tight teamwork. Although upon completion of forensics the ransomware virus attack detailed here should have been disabled with advanced cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well thought out security procedures for information backup and keeping systems up to date with security patches, the fact is that state-sponsored cybercriminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware penetration, feel confident that Progent's roster of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and data restoration.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thanks very much for making it so I could get some sleep after we made it over the initial fire. Everyone did an amazing effort, and if anyone is around the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Chandler
For ransomware system restoration services in the Chandler area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft-certified Intune consultants can help your company to understand the business case for adopting Intune for managing your portable computers including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to configure policies, set up pilot systems to evaluate the appropriateness of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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    Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to help you to design, install, optimize and troubleshoot a modern backup/restore system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.

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    SQL Server 2005 offers indispensable, standardized tools to computer professionals and information workers, lessening the complexity of creating, deploying, administering, and accessing company information and database applications in environments ranging from mobile devices to enterprise data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world experience and broad knowledge in planning and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent's support services for software/firmware update management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your servers, peripherals {like printers and scanners, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like sensors and robotics.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall.

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    Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are offered at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

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    Microsoft Virtual Server, hosted on the Windows Server 2003 operating system and based on software originally developed by Connectix, delivers the performance needed to carry out server consolidation, application upgrade, and server isolation tasks via virtualization techniques in an enterprise-ready IT network with high expandability, manageability, and availability. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance ROI in software development and piloting, migration from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server experts can assist your company to evaluate and integrate MS Virtual Server.

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    Progent's Technical Response Center provides affordable national extended hours online help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide extended hours telephone help and online direct computer access to isolate and resolve technical problems quickly and economically.

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    Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Support services are provided at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

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    Progent has been delivering SharePoint consulting services since the first product was released over two decades ago, and Progent has the breadth and depth of technical know-how to help organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is best suited for your busi9ness; and pick the right version of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can help in individual tasks associated with your SharePoint 2013 deployment.

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    Progent's Apple Mac consultants can support the creative aspect of Macintosh environments by offering consulting services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

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    Progent's Microsoft consultants can provide cost-effective online support and development services to help you to plan, deploy, administer, and maintain SharePoint 2010 environments that can feature web pages able to function as intranets, extranets, document and media management applications, blogs, data warehouses, business analytics, enterprise search, Visio-driven workflows, and other tools to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's popular desktop programs like Office Excel, Word, Outlook, and Visio. Progent can help you to upgrade from previous versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.

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    Progent is among the most qualified network consulting firms for integrating e-mail systems based on Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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  • Dynamics GP/Great Plains On-site Technical Support
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    important characteristics of Microsoft Dynamics GP software include a modular structure that allows you to buy only the components you require, a standards-based architecture based on Microsoft technologies to protect your investment and offer a tightly interconnected environment, enhanced reporting capabilities that allow you to track all operations, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to corporate data, the capability to integrate data from almost any database or workstation software into Microsoft GP/Great Plains, and an open design that makes it easy to develop specialized applications. Progent can show you how to configure and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to convert the advanced features of Dynamics GP/Great Plains business accounting software into a productive business management solution.

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