Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that poses an enterprise-level danger for businesses poorly prepared for an attack. Multiple generations of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and continue to inflict destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with more as yet unnamed malware, not only encrypt on-line information but also infect all configured system backups. Data synchronized to cloud environments can also be rendered useless. In a vulnerable data protection solution, this can make automatic restoration impossible and basically knocks the datacenter back to square one.

Recovering applications and data after a ransomware outage becomes a race against time as the targeted business struggles to stop lateral movement and cleanup the ransomware and to resume enterprise-critical activity. Due to the fact that ransomware takes time to replicate, penetrations are often sprung during weekends and nights, when attacks in many cases take longer to recognize. This multiplies the difficulty of rapidly mobilizing and orchestrating a knowledgeable response team.

Progent makes available an assortment of services for securing Orlando organizations from ransomware attacks. Among these are team training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of next-generation security appliances with machine learning technology to rapidly discover and quarantine zero-day cyber threats. Progent in addition offers the assistance of veteran ransomware recovery consultants with the talent and perseverance to reconstruct a breached network as urgently as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a crypto-ransomware event, sending the ransom in Bitcoin cryptocurrency does not guarantee that cyber hackers will respond with the codes to decrypt any of your files. Kaspersky Labs determined that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to re-install the mission-critical elements of your IT environment. Absent the availability of complete data backups, this requires a wide complement of skill sets, top notch team management, and the willingness to work non-stop until the task is finished.

For two decades, Progent has provided professional IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded top industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP software solutions. This breadth of experience affords Progent the capability to rapidly understand necessary systems and re-organize the remaining components of your computer network environment after a ransomware event and rebuild them into an operational network.

Progent's ransomware team utilizes powerful project management systems to coordinate the complex restoration process. Progent knows the urgency of working quickly and together with a client's management and IT resources to assign priority to tasks and to get critical systems back on line as soon as possible.

Business Case Study: A Successful Ransomware Incident Restoration
A small business hired Progent after their organization was penetrated by Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state criminal gangs, suspected of using approaches exposed from the U.S. NSA organization. Ryuk seeks specific businesses with little tolerance for disruption and is one of the most profitable examples of ransomware viruses. Major targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business headquartered in Chicago and has about 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the beginning of the intrusion and were damaged. The client considered paying the ransom (more than $200,000) and praying for the best, but ultimately reached out to Progent.


"I can't tell you enough in regards to the support Progent gave us during the most fearful period of (our) businesses existence. We had little choice but to pay the criminal gangs except for the confidence the Progent group afforded us. That you could get our e-mail and essential servers back online faster than one week was something I thought impossible. Each consultant I got help from or communicated with at Progent was totally committed on getting us back online and was working day and night to bail us out."

Progent worked together with the customer to quickly assess and prioritize the most important elements that needed to be restored to make it possible to resume departmental operations:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident mitigation best practices by stopping lateral movement and disinfecting systems. Progent then started the process of recovering Microsoft AD, the core of enterprise systems built on Microsoft technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's accounting and MRP applications used Microsoft SQL Server, which needs Windows AD for security authorization to the database.

In less than two days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then helped perform rebuilding and storage recovery of essential systems. All Microsoft Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to locate local OST files (Outlook Off-Line Folder Files) on user PCs to recover email messages. A not too old off-line backup of the client's accounting/ERP software made them able to return these required services back online. Although significant work needed to be completed to recover totally from the Ryuk virus, critical services were recovered rapidly:


"For the most part, the production operation never missed a beat and we made all customer shipments."

Over the following couple of weeks key milestones in the restoration process were completed in tight collaboration between Progent team members and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Server with over 4 million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/AR/Inventory Control capabilities were fully recovered.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Nearly all of the user PCs were operational.

"Much of what transpired during the initial response is mostly a haze for me, but I will not forget the dedication each of your team accomplished to help get our business back. I have been working with Progent for the past ten years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This time was a life saver."

Conclusion
A possible company-ending catastrophe was averted due to results-oriented experts, a wide array of technical expertise, and close teamwork. Although in hindsight the ransomware penetration detailed here should have been identified and prevented with up-to-date cyber security technology solutions and best practices, user education, and properly executed security procedures for information backup and proper patching controls, the fact is that government-sponsored hackers from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's team of professionals has extensive experience in crypto-ransomware virus defense, mitigation, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for letting me get rested after we made it past the initial push. Everyone did an fabulous effort, and if any of your guys is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Orlando
For ransomware system recovery consulting services in the Orlando metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Small Business WAP551 Online Support Services

    Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units designed as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or onsite configuration and debugging support to help you to plan, implement, upgrade, optimize, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any scale or topology.

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    Top Consultants UNIX, Windows

    Progent's UNIX platform consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the configuration and management of wireless APs, optimizing Wi-Fi throughput by reducing the effect of RF congestion, enhancing wireless availability with rapid failover, and strengthening security by detecting threats and analyzing traffic content based on user class and location. Progent can help you to configure Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progent's Wireless Consulting Services provide a fast, economical option for companies of all sizes to integrate, manage, monitor and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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  • Juniper Junos BGT Cybersecurity Firm
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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate efficiently from outdated products to current versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network operating system to help you to streamline the administration and improve the protection of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain networks that include a mix of Juniper's software platforms.

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    Progent's webinar training classes provide small businesses the cost savings, simplicity, and flexibility of virtual learning and the proven pedagogic methods of expert instructors who employ the latest collaboration software to simulate real-time, participatory learning environments. Progent can provide webinar training for popular desktop software including elements of Microsoft Office such as Office Excel, Word, Access, and Visio: Dynamics business accounting and reporting solutions including Microsoft Dynamics GP; plus additional popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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  • Network Testing Lab Consultancy
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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, creating efficient migration procedures, evaluating and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and establishing training environments for the latest technologies. For Progent clients without adequate internal resources to assemble proper test environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical network initiatives on schedule.

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  • Altaro VM Backup and vCenter Engineer
    Altaro VM Backup Cloud Management Computer Consultant

    Altaro VM Backup software offers small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also supports low-cost cloud backup to Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and for VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and offers a wide range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup.

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  • Open Now Exchange 2007 Technical Support
    Microsoft Exchange Consultants

    Progent's expert support team can help you define and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Exchange Server 2007.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical online and onsite consulting, software development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive information management solution.

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    Progent's seasoned ransomware recovery experts can assist your business to rebuild an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

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    Microsoft Windows 11 Upgrade Technology Consulting

    Progent's Windows 11 experts can provide a variety of services to support Windows 11 such as cloud integration, mobile management and synchronization, telecommuter connectivity, data and identity security, centralized provisioning, and Call Center support services.

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    The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your existing PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to network users, lessening the difficulty of creating, deploying, managing, and accessing company information and analytical programs on platforms ranging from mobile devices to corporate data networks. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and broad knowledge in planning and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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