Ransomware : Your Worst IT Disaster
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that presents an existential danger for businesses unprepared for an assault. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and continue to inflict havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as frequent as yet unnamed malware, not only do encryption of on-line files but also infiltrate most available system protection. Data synched to the cloud can also be encrypted. In a poorly designed environment, this can render automatic restoration useless and effectively sets the datacenter back to zero.

Recovering services and information after a crypto-ransomware event becomes a race against time as the victim fights to contain the damage and eradicate the ransomware and to restore business-critical operations. Due to the fact that ransomware requires time to move laterally, attacks are frequently launched during weekends and nights, when penetrations typically take more time to detect. This compounds the difficulty of quickly mobilizing and coordinating a capable mitigation team.

Progent offers a range of help services for protecting Orlando organizations from crypto-ransomware events. Among these are team training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of the latest generation security gateways with machine learning capabilities to automatically discover and extinguish day-zero threats. Progent also can provide the services of expert ransomware recovery professionals with the talent and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Ransomware Restoration Services
Soon after a ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the needed codes to decipher all your data. Kaspersky Labs estimated that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to re-install the essential components of your IT environment. Without the availability of complete data backups, this requires a broad range of skill sets, top notch team management, and the willingness to work continuously until the recovery project is complete.

For twenty years, Progent has made available professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned advanced certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP applications. This breadth of expertise provides Progent the ability to quickly identify critical systems and re-organize the surviving pieces of your network environment after a ransomware attack and configure them into an operational system.

Progent's security team of experts uses powerful project management applications to orchestrate the sophisticated recovery process. Progent knows the urgency of acting quickly and together with a customerís management and IT team members to assign priority to tasks and to get critical applications back on line as fast as possible.

Business Case Study: A Successful Ransomware Virus Recovery
A small business sought out Progent after their network system was crashed by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean state hackers, suspected of adopting technology exposed from the United States National Security Agency. Ryuk targets specific companies with limited room for operational disruption and is among the most lucrative examples of ransomware. Major targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company located in the Chicago metro area with about 500 workers. The Ryuk penetration had disabled all business operations and manufacturing capabilities. The majority of the client's data backups had been on-line at the start of the attack and were damaged. The client was taking steps for paying the ransom demand (in excess of two hundred thousand dollars) and hoping for the best, but in the end engaged Progent.


"I cannot speak enough in regards to the support Progent provided us during the most fearful time of (our) businesses existence. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent team gave us. That you could get our e-mail system and important servers back online quicker than a week was earth shattering. Each consultant I got help from or communicated with at Progent was laser focused on getting my company operational and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly get our arms around and assign priority to the critical areas that needed to be restored to make it possible to restart company operations:

  • Microsoft Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To begin, Progent followed ransomware incident response best practices by stopping lateral movement and clearing infected systems. Progent then began the task of bringing back online Microsoft Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not work without AD, and the client's MRP applications utilized Microsoft SQL Server, which depends on Windows AD for authentication to the information.

Within 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then charged ahead with setup and storage recovery on needed systems. All Exchange Server data and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Email Offline Data Files) on team desktop computers in order to recover email information. A not too old offline backup of the client's accounting systems made them able to return these required programs back servicing users. Although a lot of work was left to recover totally from the Ryuk virus, core services were recovered quickly:


"For the most part, the assembly line operation never missed a beat and we produced all customer sales."

Over the next couple of weeks important milestones in the recovery process were completed in close collaboration between Progent engineers and the client:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Exchange Server exceeding four million archived emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were fully restored.
  • A new Palo Alto 850 security appliance was installed.
  • 90% of the user desktops and notebooks were being used by staff.

"Much of what occurred in the initial days is mostly a fog for me, but my team will not soon forget the urgency each and every one of your team accomplished to give us our business back. Iíve been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was the most impressive ever."

Conclusion
A possible company-ending catastrophe was averted with results-oriented experts, a wide spectrum of knowledge, and tight collaboration. Although in post mortem the ransomware virus incident detailed here could have been identified and disabled with up-to-date cyber security technology solutions and recognized best practices, staff education, and properly executed security procedures for information backup and applying software patches, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's team of experts has substantial experience in crypto-ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for allowing me to get rested after we got past the initial fire. All of you did an impressive effort, and if anyone is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Solaris platform support experts provide small companies and software developers help with managing and maintaining Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of experience offers you a convenient one-stop consulting firm to help you build and maintain a secure and robust mixed-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to block ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that minimizes your vulnerability to a ransomware attack and aligns with your company's needs.

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    Hyper-V 2016 incorporates core features initially developed for and proven on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, set up test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-centric or hybrid installation, create and carry out a smooth migration strategy, train your IT administration and support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progent can assist small and mid-size organizations to implement collaboration applications to permit their at-home workforce to engage in productive interaction with fellow workers and other stakeholders.

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    Progent's Microsoft-certified consultants can assist businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your company to upgrade from an older release of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible return on investment.

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    ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical information.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to follow leading practices to configure SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can assist you to upgrade from an older version of SCVMM or from a third-party virtualization management platform, and Progent can help you to optimize and repair your current SCVMM 2012 environment so you realize maximum business value.

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    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft-certified ISA Server support professionals can show you how to design, rationalize, pilot, implement, customize and support the Standard or Enterprise edition of ISA Server 2006 on your information system.

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    Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are mobile within office, hospitality, health-care or other venues where management requires portable phones that provide more control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually requires that you configure and optimize numerous components of your wireless environment such as APs, routers and switches, wireless LAN controllers, and management tools. Progent's Cisco-certified consultants can provide online and onsite support to help you build and manage a Cisco wireless IP phone solution by providing integration services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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    Progent's Microsoft-certified database developers can provide small and midsize businesses online DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and configuration, application design and programming, management services, replication and synchronization strategies, storage management, performance tuning, data migration, information security, backup and recovery systems, troubleshooting, and training.

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    Progent's Microsoft Gold-certified Windows Server 2022 experts can help your company to design and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.


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