Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyberplague that represents an existential threat for organizations unprepared for an assault. Multiple generations of crypto-ransomware like the CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for a long time and still cause destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus frequent as yet unnamed viruses, not only do encryption of online data but also infect any configured system protection. Information synchronized to the cloud can also be encrypted. In a poorly architected system, it can make automatic restoration impossible and effectively sets the datacenter back to square one.

Getting back online programs and information after a crypto-ransomware intrusion becomes a sprint against time as the targeted organization struggles to stop the spread and clear the ransomware and to restore mission-critical operations. Due to the fact that crypto-ransomware requires time to move laterally, attacks are usually sprung on weekends and holidays, when attacks tend to take more time to discover. This multiplies the difficulty of quickly mobilizing and orchestrating a knowledgeable mitigation team.

Progent makes available a variety of solutions for securing Orlando businesses from ransomware events. Among these are team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to detect and suppress zero-day modern malware attacks. Progent also offers the services of seasoned ransomware recovery consultants with the track record and perseverance to rebuild a breached network as rapidly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the keys to decrypt any or all of your information. Kaspersky Labs determined that 17% of ransomware victims never recovered their data after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The alternative is to piece back together the critical components of your IT environment. Absent the availability of full information backups, this requires a wide range of skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is completed.

For two decades, Progent has provided certified expert Information Technology services for businesses across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have been awarded advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of expertise affords Progent the skills to efficiently identify critical systems and consolidate the remaining parts of your Information Technology system following a ransomware attack and configure them into an operational system.

Progent's security group utilizes state-of-the-art project management tools to coordinate the sophisticated recovery process. Progent appreciates the urgency of acting quickly and together with a customer's management and IT staff to assign priority to tasks and to get the most important systems back online as fast as possible.

Customer Case Study: A Successful Ransomware Virus Response
A customer escalated to Progent after their company was taken over by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored criminal gangs, possibly using technology exposed from America's National Security Agency. Ryuk goes after specific businesses with limited tolerance for operational disruption and is among the most profitable examples of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in the Chicago metro area and has around 500 employees. The Ryuk intrusion had paralyzed all essential operations and manufacturing capabilities. The majority of the client's backups had been on-line at the beginning of the attack and were encrypted. The client was evaluating paying the ransom (exceeding $200K) and wishfully thinking for the best, but ultimately reached out to Progent.


"I cannot thank you enough about the care Progent provided us during the most critical period of (our) businesses life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent group afforded us. That you could get our e-mail system and critical applications back into operation faster than a week was amazing. Every single staff member I got help from or messaged at Progent was hell bent on getting us back online and was working breakneck pace to bail us out."

Progent worked together with the client to rapidly assess and prioritize the essential areas that had to be restored to make it possible to continue departmental functions:

  • Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To start, Progent adhered to ransomware event mitigation best practices by stopping lateral movement and clearing infected systems. Progent then started the steps of recovering Microsoft AD, the key technology of enterprise systems built on Microsoft technology. Microsoft Exchange messaging will not operate without Windows AD, and the client's MRP software used Microsoft SQL Server, which needs Active Directory for access to the information.

Within 2 days, Progent was able to restore Active Directory to its pre-penetration state. Progent then completed reinstallations and storage recovery on needed servers. All Exchange Server data and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to locate non-encrypted OST files (Outlook Offline Folder Files) on user desktop computers to recover email information. A not too old offline backup of the client's financials/ERP software made it possible to return these essential applications back available to users. Although a large amount of work needed to be completed to recover fully from the Ryuk virus, core services were returned to operations rapidly:


"For the most part, the assembly line operation never missed a beat and we delivered all customer sales."

Over the following couple of weeks key milestones in the recovery process were achieved in close collaboration between Progent consultants and the client:

  • Internal web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/AR/Inventory functions were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • 90% of the user desktops and notebooks were being used by staff.

"So much of what happened in the initial days is mostly a blur for me, but my team will not soon forget the urgency each and every one of the team accomplished to help get our company back. I have been working together with Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This time was a life saver."

Conclusion
A possible business-killing disaster was avoided by top-tier experts, a wide spectrum of knowledge, and tight collaboration. Although in hindsight the ransomware virus penetration described here would have been blocked with advanced cyber security systems and security best practices, user and IT administrator education, and appropriate security procedures for information protection and keeping systems up to date with security patches, the fact remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's team of professionals has proven experience in ransomware virus blocking, mitigation, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), I'm grateful for letting me get rested after we made it past the initial push. Everyone did an fabulous effort, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Orlando
For ransomware system restoration services in the Orlando area, call Progent at 800-462-8800 or see Contact Progent.



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