Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that poses an existential threat for organizations vulnerable to an attack. Different versions of ransomware such as Reveton, Fusob, Locky, NotPetya and MongoLock cryptoworms have been running rampant for many years and continue to inflict destruction. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus daily as yet unnamed viruses, not only encrypt on-line data but also infiltrate all configured system backups. Data replicated to cloud environments can also be ransomed. In a poorly designed data protection solution, this can render any restoration impossible and effectively knocks the network back to zero.

Getting back online programs and data following a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain and clear the crypto-ransomware and to restore business-critical operations. Due to the fact that ransomware requires time to move laterally, penetrations are usually launched at night, when successful attacks typically take more time to discover. This compounds the difficulty of rapidly assembling and orchestrating a capable mitigation team.

Progent makes available a range of support services for protecting Hartford businesses from ransomware events. Among these are team member training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to discover and quarantine day-zero malware assaults. Progent in addition provides the services of seasoned crypto-ransomware recovery consultants with the skills and perseverance to reconstruct a compromised environment as quickly as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware attack, sending the ransom demands in cryptocurrency does not ensure that cyber criminals will return the keys to unencrypt any of your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their information even after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to piece back together the critical elements of your IT environment. Absent access to full system backups, this requires a broad range of skills, top notch project management, and the capability to work non-stop until the recovery project is finished.

For decades, Progent has offered professional IT services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned top industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise provides Progent the capability to quickly identify critical systems and re-organize the remaining pieces of your Information Technology system after a ransomware attack and rebuild them into a functioning network.

Progent's recovery team of experts has powerful project management applications to orchestrate the complex recovery process. Progent appreciates the urgency of acting swiftly and in unison with a customer's management and Information Technology resources to assign priority to tasks and to put critical applications back on line as fast as possible.

Case Study: A Successful Ransomware Incident Response
A customer hired Progent after their company was penetrated by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state sponsored criminal gangs, possibly using algorithms exposed from the United States NSA organization. Ryuk seeks specific companies with limited room for disruption and is among the most lucrative versions of ransomware malware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in the Chicago metro area with about 500 workers. The Ryuk attack had brought down all company operations and manufacturing capabilities. The majority of the client's backups had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom (exceeding $200,000) and wishfully thinking for the best, but ultimately made the decision to use Progent.

"I cannot tell you enough in regards to the help Progent provided us throughout the most critical period of (our) company's survival. We most likely would have paid the Hackers if it wasn't for the confidence the Progent group afforded us. That you were able to get our e-mail system and critical applications back online sooner than five days was beyond my wildest dreams. Each expert I talked with or texted at Progent was urgently focused on getting us back online and was working breakneck pace on our behalf."

Progent worked with the customer to quickly get our arms around and prioritize the most important applications that had to be recovered to make it possible to resume business functions:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent followed AV/Malware Processes event response best practices by isolating and cleaning systems of viruses. Progent then began the work of restoring Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not work without AD, and the client's MRP applications used Microsoft SQL Server, which requires Windows AD for authentication to the database.

Within two days, Progent was able to restore Active Directory services to its pre-virus state. Progent then initiated setup and hard drive recovery of needed applications. All Exchange schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to assemble intact OST data files (Microsoft Outlook Off-Line Folder Files) on various desktop computers and laptops to recover mail messages. A not too old offline backup of the client's financials/ERP systems made it possible to recover these required services back available to users. Although major work still had to be done to recover completely from the Ryuk virus, the most important systems were recovered quickly:

"For the most part, the production operation ran fairly normal throughout and we made all customer deliverables."

Throughout the next month critical milestones in the recovery process were completed in tight collaboration between Progent engineers and the client:

  • In-house web applications were restored with no loss of information.
  • The MailStore Server exceeding 4 million archived messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control capabilities were completely recovered.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user desktops and notebooks were back into operation.

"A lot of what occurred during the initial response is mostly a haze for me, but my management will not forget the commitment each of your team accomplished to give us our company back. I've utilized Progent for at least 10 years, maybe more, and each time I needed help Progent has impressed me and delivered. This situation was the most impressive ever."

A likely business extinction catastrophe was evaded with top-tier professionals, a broad spectrum of subject matter expertise, and tight collaboration. Although in post mortem the ransomware attack detailed here could have been disabled with up-to-date cyber security technology solutions and ISO/IEC 27001 best practices, staff training, and appropriate incident response procedures for backup and proper patching controls, the fact remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for making it so I could get rested after we got past the first week. All of you did an fabulous effort, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Hartford
For ransomware system restoration services in the Hartford metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    System Center Configuration Manager automates software provisioning at scale, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, performs network health reporting, enables secure self service, and offers a common control mechanism for administering multi-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can help your organization with any aspect of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.

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    Progent can help small and medium-size businesses to implement IP voice solutions to give their teleworkers the advantage of virtual access to the company phone system.

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    Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP consultants can provide affordable online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless APs.

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    Progent can provide enterprise clients the help of a NetApp-certified consultant for online or on-premises support for NetApp's complete portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently based on best practices.

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    Progent's private cloud hosting enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fully redundant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restore. Smaller organizations can take advantage of Progent's private cloud hosting service to avoid major investments in the purchase, upkeep, and operation of computer equipment and facilities while benefiting world-class levels of network availability and physical security.

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    Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to maintaining the proper operation of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that companies of all sizes can afford a level of protection that was previously limited to large enterprises. Progent offers a variety Remote Monitoring and Management solutions available as economical services designed to assist you to identify and resolve a an array of network issues before they get big enough to disrupt your business.

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    Progent's Cisco Catalyst 802.11ax Wireless Access Point experts offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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