Ransomware : Your Feared IT Disaster
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that poses an enterprise-level danger for businesses poorly prepared for an attack. Versions of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for years and continue to cause destruction. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus daily unnamed malware, not only encrypt on-line data files but also infiltrate many accessible system restores and backups. Information replicated to the cloud can also be ransomed. In a poorly designed environment, it can render any restore operations impossible and basically knocks the entire system back to square one.

Retrieving applications and information following a ransomware outage becomes a race against the clock as the targeted business tries its best to contain the damage and cleanup the ransomware and to restore enterprise-critical operations. Since ransomware takes time to spread, penetrations are frequently sprung on weekends, when attacks are likely to take longer to detect. This multiplies the difficulty of rapidly mobilizing and orchestrating a capable mitigation team.

Progent provides a variety of solutions for securing Porto Alegre organizations from ransomware attacks. These include team training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to detect and quarantine zero-day malware attacks. Progent in addition provides the services of expert ransomware recovery consultants with the track record and commitment to restore a compromised system as rapidly as possible.

Progent's Ransomware Restoration Services
Soon after a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the keys to unencrypt any or all of your information. Kaspersky ascertained that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to piece back together the vital components of your IT environment. Without access to essential system backups, this requires a broad range of skills, top notch project management, and the ability to work continuously until the job is complete.

For decades, Progent has made available professional Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned top certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP applications. This breadth of experience provides Progent the capability to rapidly understand critical systems and re-organize the surviving parts of your IT environment following a ransomware event and assemble them into an operational system.

Progent's ransomware team utilizes powerful project management tools to orchestrate the sophisticated restoration process. Progent appreciates the importance of acting swiftly and in unison with a customer's management and IT team members to prioritize tasks and to get essential systems back online as fast as humanly possible.

Customer Story: A Successful Ransomware Virus Recovery
A customer hired Progent after their network was brought down by Ryuk ransomware. Ryuk is believed to have been created by North Korean state sponsored hackers, possibly adopting algorithms exposed from the U.S. NSA organization. Ryuk targets specific businesses with little tolerance for operational disruption and is among the most profitable incarnations of ransomware viruses. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business located in Chicago with about 500 employees. The Ryuk attack had brought down all essential operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the beginning of the attack and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and praying for the best, but in the end brought in Progent.


"I can't say enough in regards to the expertise Progent gave us throughout the most critical period of (our) company's survival. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent group gave us. That you were able to get our e-mail and important applications back faster than a week was incredible. Every single expert I got help from or e-mailed at Progent was amazingly focused on getting us working again and was working 24 by 7 on our behalf."

Progent worked together with the customer to rapidly identify and prioritize the critical areas that had to be restored to make it possible to resume business operations:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes event response best practices by isolating and clearing up compromised systems. Progent then initiated the process of bringing back online Microsoft Active Directory, the heart of enterprise systems built on Microsoft Windows technology. Microsoft Exchange email will not work without Active Directory, and the businesses' accounting and MRP software used SQL Server, which needs Active Directory for access to the database.

Within 48 hours, Progent was able to restore Active Directory to its pre-attack state. Progent then helped perform rebuilding and hard drive recovery on critical servers. All Exchange Server schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to collect intact OST files (Outlook Email Off-Line Data Files) on user workstations to recover email messages. A recent off-line backup of the customer's financials/ERP systems made it possible to recover these required services back on-line. Although major work needed to be completed to recover fully from the Ryuk attack, critical services were restored quickly:


"For the most part, the production operation survived unscathed and we did not miss any customer deliverables."

During the next month important milestones in the recovery project were completed through tight cooperation between Progent engineers and the client:

  • Internal web applications were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived emails was brought online and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory functions were completely recovered.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the desktop computers were fully operational.

"Much of what happened in the early hours is mostly a fog for me, but our team will not forget the countless hours each of you accomplished to give us our company back. I've been working together with Progent for at least 10 years, maybe more, and each time Progent has shined and delivered. This event was the most impressive ever."

Conclusion
A likely company-ending catastrophe was evaded with dedicated experts, a wide array of subject matter expertise, and close teamwork. Although in retrospect the ransomware virus penetration detailed here would have been identified and disabled with up-to-date cyber security solutions and best practices, team training, and properly executed security procedures for information protection and applying software patches, the reality remains that government-sponsored hackers from China, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware penetration, remember that Progent's team of experts has substantial experience in ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were contributing), I'm grateful for letting me get rested after we made it over the initial fire. Everyone did an fabulous effort, and if any of your team is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Porto Alegre
For ransomware recovery consulting in the Porto Alegre metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    If your office network combines Linux technology technology with Windows, Progent can help you to integrate your computers into a cohesive network that allows all your OS platforms to coexist for easy management, seamless information exchange, high dependability, superior throughput, and tight security. Progent's Linux and Microsoft Windows coexistence support services include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, online network help and repair, on-site technical support, and Helpdesk outsourcing.

  • Remote Employees Cloud Integration Technical Consultant Teleworkers Cloud Integration IT Consultants
  • Remote Exchange 2019 O365 Integration IT Services Microsoft Certified Expert Consultant Exchange 2019 Planning
  • 24x7x365 Porto Alegre Phobos Ransomware System-Restore
  • Remote Troubleshooting Windows 8.1 Wireless After Hours Microsoft Windows 8.1 Evaluation Consulting
  • Remote Workforce Assistance - Porto Alegre - Cybersecurity Solutions Assistance Rio Grande do Sul Porto Alegre Offsite Workforce Network Security Systems Consulting Services Porto Alegre, Estado do Rio Grande do Sul
  • Remote Working Online Support Services Remote Working Network Consulting
  • SCCM 2007 Troubleshooting Support and Integration SCCM 2007 Software Inventory Technical Support
  • SCCM 2016 Policy Settings Information Technology Consulting Microsoft Certified SCCM 2016 Central Administration Site Computer Consultants
  • SCCM Intune Integration Consultants SCCM Planning IT Consultants
  • SQL Server 2012 Integration Services Microsoft Experts Online Troubleshooting SQL Server 2012 AlwaysOn Availability Groups
  • Porto Alegre NotPetya Ransomware Repair State of Rio Grande do Sul
  • SQL Server 2012 Performance Tuning Online Support PowerPivot for Excel Outsourcing
  • SQL Server 2019 Online Technical Support SQL Server 2019 R Services Specialists
  • SQL Server Capacity Planning Design Firms Microsoft SQL Server Support Services
  • Sales Agent Program for Network Support Consulting Sales Assistance for Computer Consulting IT Services
  • Service Desk Sharing Technology Consulting Supplemental Helpdesk Network Consulting
  • Services SentinelOne Endpoint Protection Virus Recovery IT Consultants
  • Porto Alegre Ryuk Crypto-Ransomware Data-Recovery Porto Alegre-Gravataí
  • Small Business Computer Consulting Nebraska Utah Onsite and Remote Support
  • Small Business Remote Consulting Network Support Small Office
  • Small Company Online Technical Support Small Business Computer Consultants
  • Solaris with Windows Engineer Online Help UNIX with Windows
  • SonicWall VPN Cybersecurity Organizations SonicWall VPN Security Evaluation
  • South Dakota Installation Small Office Network Consulting Services Indiana
  • Specialist NetApp MetroCluster Troubleshooting Services MetroCluster Management
  • Specialists Automatic Network Infrastructure Diagrams Professional ProSight Remote Network Infrastructure Monitoring
  • Specialists MRTG for Linux Nagios for Linux Services

  • LockBit ransomware recovery Consultants
    Consulting Services Egregor ransomware recovery

    Progent's ransomware consultants can assist you to assess your ransomware defenses, monitor and guard your network, help with settlement negotiations with a hacker, and reconstruct an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.

  • Sun Certified Network Administrator in Solaris Integration Company Top Rated CCSP Specialists
  • Technical Firms SQL Server 2012 Porto Alegre SQL Server 2019 Design Companies Porto Alegre, Rio Grande do Sul
  • Technology Consulting Forefront TMG 2010 Forefront Network Inspection System Configuration

  • Microsoft Exchange Help and Support
    Exchange 2007 Edge Server Configuration

    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade plan that avoids network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and design services include assistance with the configuration of third-party enhancements of Microsoft Exchange 2007 Server that are in keeping with your business goals.

  • Telecommuter Solutions Engineer 24-7 Work from Home Solutions Technical Support
  • Telecommuters Porto Alegre Consulting - Backup Solutions Consulting Experts At Home Workforce Porto Alegre Consulting Services - Data Protection Systems Consulting
  • Teleworkers Porto Alegre Consulting - Setup Expertise Estado do Rio Grande do Sul Porto Alegre, RS Offsite Workforce Porto Alegre Consulting Services - Setup Guidance

  • 24x7 Windows Server 2008 R2 Support and Help
    Windows Server 2008 R2 Support

    Progent's certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, develop test programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and workload, train your IT staff how to run new management tools, and provide ongoing consulting and support via affordable alternatives including Helpdesk service and remote technical support.

  • Teleworkers Porto Alegre Consulting and Support Services - Endpoint Management Solutions Guidance Porto Alegre, RS Remote Workers Consulting near Porto Alegre - Endpoint Management Solutions Assistance
  • Top Microsoft Exchange Server 2010 Support Services 24-Hour Microsoft Exchange Server 2010 Support and Help
  • Top Porto Alegre Teleworkers IP Voice Solutions Assistance Porto Alegre, Estado do Rio Grande do Sul 24 Hour Porto Alegre Work at Home Employees IP Voice Technology Consulting
  • Top Ranked Offsite Workers Endpoint Security Online Help Specialist Remote Workers Security
  • Top Teleworker Services Online Consulting Offsite Workforce Specialist
  • Top Windows Server 2008 DirectAccess Technology Consulting Windows Server 2008 R2 Consultant
  • Two-factor Authentication (2FA) Troubleshooting Remote Technical Support MFA and Single Sign-on
  • VB.NET Integration Companies Programming Firms .NET iOS
  • Windows 2008 Server Small Business Computer Consultants Porto Alegre, Rio Grande do Sul Software Security Consultant Windows Server 2016 Porto Alegre, RS
  • Windows 2012R2 Support Services Windows Server 2012R2 Data Deduplication Network Engineer
  • Windows Essential Business Server Integration Support MS Windows Small Business Server Integration Support
  • XenApp and Citrix Access Gateway Consulting Consulting XenApp Windows Application Delivery
  • Zero Trust Cybersecurity IT Consultants Duo Zero Trust Security Onsite Technical Support
  • ransomware preparedness audit Consultants 24x7x365 DopplePaymer ransomware protection and recovery Consult
  • Porto Alegre-Novo Hamburgo Porto Alegre Ryuk Ransomware Infection Rollback
  • ransomware removal and file restore Services 24-Hour NotPetya ransomware recovery Engineer
  • ransomware removal and recovery Consultant Consult ransomware removal and file restore
  • Porto Alegre Nephilim Crypto-Ransomware Business-Recovery Porto Alegre-Gravataí
  • virtual application delivery Services Citrix XenDesktop desktop virtualization Professionals
  • wireless VoIP phone integration Outsourcing Wi-Fi IP phone integration Consulting Services

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