Ransomware : Your Feared IT Catastrophe
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyberplague that represents an existential danger for organizations poorly prepared for an assault. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and continue to cause destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with frequent unnamed viruses, not only do encryption of online data but also infect all configured system backups. Information synched to off-site disaster recovery sites can also be encrypted. In a poorly architected data protection solution, it can make any restoration hopeless and basically knocks the datacenter back to square one.

Recovering programs and data after a ransomware event becomes a sprint against time as the targeted business fights to contain the damage and eradicate the ransomware and to restore business-critical operations. Due to the fact that ransomware takes time to move laterally, assaults are frequently sprung during weekends and nights, when attacks may take more time to notice. This compounds the difficulty of rapidly mobilizing and orchestrating a knowledgeable mitigation team.

Progent offers an assortment of solutions for protecting Porto Alegre businesses from ransomware attacks. Among these are team training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to discover and extinguish day-zero malware attacks. Progent also provides the services of expert ransomware recovery consultants with the track record and commitment to rebuild a compromised environment as rapidly as possible.

Progent's Ransomware Restoration Services
After a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the keys to decrypt any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller businesses. The fallback is to re-install the key parts of your Information Technology environment. Without the availability of essential information backups, this requires a wide complement of skill sets, professional project management, and the capability to work 24x7 until the task is completed.

For two decades, Progent has made available professional Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained high-level certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of experience gives Progent the ability to rapidly understand necessary systems and re-organize the surviving pieces of your computer network system after a ransomware event and rebuild them into a functioning network.

Progent's security team of experts utilizes powerful project management applications to coordinate the complex recovery process. Progent knows the urgency of working rapidly and together with a customer's management and Information Technology team members to prioritize tasks and to put key services back on-line as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Penetration Restoration
A customer hired Progent after their company was crashed by the Ryuk ransomware. Ryuk is thought to have been created by North Korean state cybercriminals, suspected of using techniques exposed from the U.S. National Security Agency. Ryuk seeks specific companies with limited ability to sustain disruption and is one of the most profitable incarnations of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in Chicago and has around 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the start of the attack and were destroyed. The client was taking steps for paying the ransom (more than $200K) and wishfully thinking for good luck, but in the end brought in Progent.

"I cannot tell you enough in regards to the help Progent provided us during the most fearful period of (our) businesses existence. We would have paid the hackers behind this attack if it wasn't for the confidence the Progent group afforded us. The fact that you could get our e-mail system and important applications back sooner than five days was incredible. Every single person I got help from or communicated with at Progent was absolutely committed on getting our system up and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to quickly understand and prioritize the most important elements that had to be recovered to make it possible to restart business operations:

  • Active Directory
  • Email
  • MRP System
To begin, Progent followed ransomware event response industry best practices by halting the spread and cleaning up infected systems. Progent then started the task of rebuilding Windows Active Directory, the key technology of enterprise systems built upon Microsoft technology. Exchange messaging will not function without Active Directory, and the customer's accounting and MRP software used Microsoft SQL, which requires Active Directory for security authorization to the database.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then helped perform reinstallations and storage recovery on mission critical applications. All Exchange ties and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to find non-encrypted OST files (Outlook Email Off-Line Data Files) on user desktop computers to recover mail information. A recent off-line backup of the customer's accounting/MRP systems made them able to return these required applications back servicing users. Although significant work was left to recover completely from the Ryuk virus, core systems were restored rapidly:

"For the most part, the assembly line operation ran fairly normal throughout and we produced all customer sales."

Throughout the following month critical milestones in the recovery process were accomplished through close cooperation between Progent consultants and the client:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Exchange Server exceeding 4 million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/AR/Inventory Control functions were completely recovered.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user desktops and notebooks were being used by staff.

"So much of what went on that first week is mostly a haze for me, but we will not forget the care each and every one of you put in to give us our company back. I've been working with Progent for at least 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a testament to your capabilities."

A potential company-ending catastrophe was averted due to top-tier professionals, a wide spectrum of IT skills, and tight collaboration. Although in retrospect the ransomware virus penetration detailed here should have been disabled with current cyber security technology solutions and best practices, user and IT administrator training, and appropriate security procedures for information backup and applying software patches, the fact remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware attack, remember that Progent's roster of professionals has extensive experience in ransomware virus defense, remediation, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), thank you for letting me get rested after we got past the initial fire. Everyone did an amazing effort, and if any of your guys is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Porto Alegre
For ransomware cleanup expertise in the Porto Alegre metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft certified experts offer small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important software rapidly and automatically to appropriate users, reduce software expense and stay compliant by determining usage profiles, improve Windows security by increasing your knowledge of vulnerability and by delivering targeted patches, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by fully utilizing the administrative functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.

  • Remote Office Technical Support Services CISM Security Security Branch Offices Technical Support Services
  • Remote Support Support Services Onsite Support Support and Help
  • Remote Workforce Consultants in Porto Alegre - Set up Consulting Porto Alegre Porto Alegre Telecommuters Integration Consulting Experts
  • Porto Alegre Ryuk Crypto-Ransomware Infection Recovery Example Rio Grande do Sul
  • Remote Workforce Consulting Experts - Porto Alegre - IP Voice Technology Guidance Estado do Rio Grande do Sul At Home Workforce Porto Alegre Consulting Experts - IP Voice Systems Consulting Services Rio Grande do Sul State
  • Rio Grande do Sul State 24-7 Security Consulting Group Cisco Cisco Computer Consultancy Company

  • Largest Private Cloud Integration Consultancy
    Professionals ProSight Virtual Hosting

    Progent's ProSight Virtual Hosting offers proven virtualization technology, a world-class data center facility, and the technical expertise of Progent's Microsoft-certified engineering group to provide small businesses with a complete IT outsourcing solution that improves network availability and security, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize business can have each of its operating system platforms and critical application servers supported within a safe and reliable data center on a high-performance, non-stop virtual server set up and maintained by Progent's computer service professionals.

  • SCDPM 2016 Network Consultants Remote Technical Support System Center 2016 Configuration Manager

  • Office 365 Word Integration Online Consulting
    Microsoft 365 Integration Support Services

    Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform environments that include Windows, macOS, and Linux technology. Progent can also help you to create and manage hybrid solutions that seamlessly integrate on-premises and cloud products and services.

  • SCOM 2012 Remote Troubleshooting SCOM Resource Pools Consultants
  • SCVMM 2012 Integration Support SCVMM 2012 Security and Compliance Consultant
  • Porto Alegre Sodinokibi Ransomware Rollback
  • SQL Server 2016 R Services Network Engineer SQL Server 2016 Reporting Services Integration
  • SQL Server 2019 SSRS Remote Troubleshooting SQL Server 2019 SSAS IT Consultant
  • Security Security Audit Services Rio Grande do Sul Firewall Security Firm Porto Alegre
  • Services Microsoft SBS 2008 Windows Essential Business Server Help and Support
  • Setup and Support Macintosh and Exchange On-site Technical Support iPad and Outlook Web App
  • 24 Hour Porto Alegre Locky Ransomware Removal Rio Grande do Sul
  • SharePoint Excel Services Professional SharePoint Server 2010 Remote Consulting
  • SharePoint Specialists SharePoint Server 2007 Network Consultants
  • Shared Support Desk Professional Cisco Expert Co-managed Service Desk Configuration
  • Small Business Consultancy Services Top Rated Small Office Technology Consulting Company
  • Small Business Information Technology Consulting Company After Hours Small Office Support Consultants
  • Small Business Migration Firm Consulting Service Firm Small Business
  • Small Business Support and Setup Small Business IT Consulting
  • Small Business WAP121 Integration Support Small Business 500 AP Technical Support Services
  • Small Office IT Consultant Windows Server 2012 R2 Rio Grande do Sul Windows Server 2016 Design Porto Alegre, Rio Grande do Sul
  • Software Consultants Multi-site Immediate System Design Networking Consultants
  • Software patch management Consult Software patch management services Consultants

  • 24 Hour Ekahau Onsite Wi-Fi Site Survey IT Consulting
    Computer Consultant Ekahau Insights Wi-Fi Network Troubleshooting

    Progent's Ekahau-certified Wi-Fi consultants can assist you to design, install, optimize, manage and debug a Wi-Fi solution adapted to your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF signal measurement.

  • SonicWall TZ600 Firewall Security Services Network Security Audit SonicWall NSA 2650 Firewall
  • South Dakota Troubleshooting Utah Phone Support

  • Microsoft Exchange Support
    Top Rated Exchange Server 2003 Upgrade Professional

    Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2003 migration strategy that avoids network downtime, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to administer. For complex multiple server or multi-location migrations, Progent has the background to complete your move rapidly and economically. Progent's Exchange 2003 help, repair, and design offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

  • Specialist Azure AD DS Azure AD Technical Consultant
  • Specialist ProSight Remote Network Management Ransomware Recovery Specialists
  • Specialists Microsoft Office SharePoint Server 2007 SharePoint Portal Server 2007 Troubleshooting
  • Support Desk Sharing Support Services Call Desk Sharing Configuration
  • Support Services Cisco VoIP Phones and Unified Messaging Jabber Remote Consulting

  • Firewall patch management Consultancy
    Printer firmware patch management Services

    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your servers, endpoint devices printers and scanners, infrastructure appliances such as switches and wireless APs, and IoT devices such as sensors and robotics.

  • 24/7 Porto Alegre Phobos Crypto-Ransomware Recovery
  • Support and Help Exchange Server 2007 Exchange 2007 Edge Server Computer Consulting
  • System Testing Consulting Services Bandwidth Throttling Test Lab Specialist

  • Top Ranked SBS Premium Add-on Troubleshooting
    SBS 2011 Technical Support Services

    Microsoft Small Business Server is a low-cost suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires a network support expert with hands-on background planning and building seamless, comprehensive business technology solutions. Progent's Small Business Server professionals have an average of over 10 years of background integrating business systems built on Microsoft products. This expertise ensures you success in deploying, administering, and troubleshooting network environments that incorporate the Microsoft SBS Server package of servers and productivity software.

  • Technology Consulting Services ISA 2004 Server Onsite Technical Support ISA 2004 Server
  • Top Ranked Lync Server 2013 Network Consultant Lync Server 2013 Consultant
  • Top Ranked Microsoft Consulting Employment Opportunities Network Engineer Jobs Available

  • ISA 2000 Server Information Technology Consulting
    ISA 2000 Server Online Help

    Progent's certified ISA Server consulting experts have long backgrounds configuring Microsoft ISA Server-based security solutions for information systems with many sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can assist your company in planning and implementing an installation of ISA 2000 Server or ISA Server 2004 that meets your network security requirements without adversely limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

  • Upgrade Consultant Exchange 2000 Exchange 2000 Server Specialist

  • Best Google GCP Cloud hybrid cloud solutions Professionals
    Google Cloud VPN Specialists

    Progent can provide cost-effective remote and on-premises consulting to help companies to move any portion of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and enable access to Google's cutting edge AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, system design and review, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security strategies.

  • Upgrade Consultant SQL Server 2008 Development Firm SQL Server Capacity Planning
  • Urgent BlackBerry BES Server Express Consultant CISSP Certified Expert BES Express Consult
  • Urgent CRS Core Router IT Consulting Branch Routers Online Technical Support
  • Urgent Security Audit Consultancy CISA Security Audit Consultancy
  • Virtualization Consultancy Server Management Technical Support
  • Web Apps for Mac Support and Integration Microsoft Outlook for Mac Configuration
  • Windows Server 2012 R2 Configuration Manager Remote Troubleshooting Consulting Services Windows Server 2012 R2 Configuration Manager

  • Multi-factor Authentication Support Services
    Two-factor Authentication (2FA) Online Troubleshooting

    Progent's Duo service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices.

  • Windows Server 2016 Stretch Clusters Network Engineer Windows Server 2016 Scale Out Clusters Consultant
  • Windows Server 2022 Container Image Help and Support 24x7 Windows Server 2022 Virtual Machine Remote Consulting
  • Windows Server 2022 Encrypted Networks Consultancy Microsoft Windows Server 2022 Hotpatching Onsite Technical Support
  • Windows and Linux Onsite Technical Support Top Quality Technology Professional Linux, Windows
  • Windows and Solaris Support and Integration Engineer UNIX with Windows
  • Wireless Technology Consulting Windows Mobile 7 Engineers
  • Work at Home Employees Porto Alegre Consulting and Support Services - Cloud Integration Systems Consulting Porto Alegre Work from Home Employees Consulting Experts near me in Porto Alegre - Cloud Integration Technology Consulting Experts
  • Work from Home Technical Support Helpdesk for Telecommuters Information Technology Consulting

  • Cybersecurity Organization Juniper Junos
    Emergency Juniper Junos Management Network Intrusion Penetration Testing

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

  • iPhone and Skype for Business integration Support and Setup iPhone and Windows Server integration Network Engineer
  • macOS and Cisco ASA Firewalls Technical Support Online Troubleshooting Macintosh Virus Recovery
  • vSphere Data Protection, Consulting BackupAssist Engineers
  • wireless IP phones and Aironet APs Specialist wireless IP phones and Aironet APs Remote Technical Support

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