Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an extinction-level threat for businesses of all sizes vulnerable to an attack. Different iterations of ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still cause harm. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily as yet unnamed viruses, not only encrypt on-line information but also infiltrate most accessible system restores and backups. Files synched to off-site disaster recovery sites can also be encrypted. In a vulnerable environment, it can make automated restoration hopeless and effectively knocks the datacenter back to zero.

Restoring applications and data after a ransomware event becomes a race against the clock as the victim struggles to contain and cleanup the crypto-ransomware and to restore mission-critical activity. Due to the fact that ransomware takes time to spread, attacks are often launched during nights and weekends, when penetrations are likely to take more time to detect. This multiplies the difficulty of promptly mobilizing and coordinating a knowledgeable response team.

Progent has a range of support services for protecting Porto Alegre organizations from crypto-ransomware attacks. These include user training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and suppress day-zero malware assaults. Progent in addition offers the services of experienced crypto-ransomware recovery consultants with the skills and perseverance to reconstruct a breached network as soon as possible.

Progent's Ransomware Recovery Help
After a crypto-ransomware event, even paying the ransom in cryptocurrency does not guarantee that cyber criminals will return the codes to decipher any or all of your information. Kaspersky determined that seventeen percent of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The fallback is to re-install the key parts of your IT environment. Without access to complete system backups, this calls for a wide complement of skills, professional team management, and the ability to work continuously until the recovery project is over.

For twenty years, Progent has made available certified expert Information Technology services for companies across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained top certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP applications. This breadth of expertise provides Progent the skills to knowledgably ascertain necessary systems and organize the surviving components of your Information Technology system following a ransomware penetration and assemble them into an operational system.

Progent's ransomware group utilizes top notch project management applications to orchestrate the complex recovery process. Progent appreciates the urgency of acting swiftly and in unison with a customer's management and Information Technology staff to assign priority to tasks and to get the most important applications back on line as soon as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Incident Recovery
A business contacted Progent after their network system was taken over by the Ryuk crypto-ransomware. Ryuk is believed to have been created by North Korean government sponsored criminal gangs, possibly using strategies leaked from the United States NSA organization. Ryuk attacks specific businesses with little tolerance for operational disruption and is one of the most profitable examples of ransomware. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in the Chicago metro area and has about 500 staff members. The Ryuk attack had paralyzed all essential operations and manufacturing processes. The majority of the client's data backups had been online at the beginning of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but ultimately brought in Progent.


"I cannot speak enough in regards to the support Progent provided us during the most fearful period of (our) company's survival. We most likely would have paid the criminal gangs except for the confidence the Progent group gave us. That you were able to get our messaging and essential applications back quicker than one week was incredible. Every single expert I talked with or e-mailed at Progent was amazingly focused on getting our system up and was working day and night to bail us out."

Progent worked together with the customer to rapidly understand and prioritize the critical applications that needed to be restored to make it possible to continue departmental functions:

  • Windows Active Directory
  • Electronic Mail
  • Accounting/MRP
To get going, Progent followed Anti-virus penetration response best practices by stopping the spread and disinfecting systems. Progent then initiated the work of restoring Windows Active Directory, the heart of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not operate without AD, and the customer's accounting and MRP system utilized Microsoft SQL, which requires Active Directory services for security authorization to the database.

Within two days, Progent was able to re-build Active Directory services to its pre-attack state. Progent then assisted with reinstallations and storage recovery on the most important servers. All Exchange data and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to collect intact OST files (Outlook Off-Line Folder Files) on user workstations in order to recover email information. A recent off-line backup of the customer's accounting systems made them able to return these required programs back online for users. Although a large amount of work was left to recover completely from the Ryuk attack, critical services were restored quickly:


"For the most part, the production operation never missed a beat and we did not miss any customer sales."

During the following couple of weeks key milestones in the recovery project were accomplished through close cooperation between Progent consultants and the client:

  • Self-hosted web applications were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control capabilities were fully restored.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the user workstations were fully operational.

"A huge amount of what transpired during the initial response is mostly a haze for me, but we will not soon forget the countless hours each and every one of the team put in to help get our business back. I have been working with Progent for the past 10 years, maybe more, and every time Progent has impressed me and delivered. This situation was the most impressive ever."

Conclusion
A probable business-ending disaster was dodged through the efforts of dedicated experts, a broad spectrum of subject matter expertise, and close collaboration. Although upon completion of forensics the ransomware incident described here could have been prevented with advanced security solutions and ISO/IEC 27001 best practices, user and IT administrator training, and well designed incident response procedures for information protection and applying software patches, the reality is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware penetration, feel confident that Progent's team of professionals has substantial experience in crypto-ransomware virus defense, remediation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), I'm grateful for allowing me to get some sleep after we got over the most critical parts. All of you did an impressive effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Porto Alegre
For ransomware system recovery services in the Porto Alegre area, phone Progent at 800-462-8800 or see Contact Progent.



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    Remote 24x7 monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can get a degree of network stability that was previously reserved for enterprises. Progent offers several Remote Monitoring and Management solutions delivered as economical service packages designed to assist your company to identify and fix a most IT network issues before they get big enough to impact your business.

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    Progent's Solaris family support services offer small businesses and software developers help with administering and maintaining Sun Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of expertise offers you a convenient one-stop source to show you how to create and manage a secure and robust cross-platform network and communications solution that allows Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the speedy creation of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and outside the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.

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    Progent's Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone help and remote secure computer access to isolate and resolve network problems rapidly and affordably. The breadth of IT expertise represented by Progent's staff of country-wide service professionals allows Progent to escalate even the toughest problems to appropriate specialists as needed. For critical issues, the TRC tries to respond to your request for support in less than one hour.

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    Nagios and MRTG are useful, free monitoring utilities that operate under the Linux OS and can be deployed to analyze UNIX environments, Windows networks, or multi-platform systems in which Linux and MS Windows coexist. The Nagios monitor lets network support engineers to monitor network services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher lets you track the traffic through SNMP-enabled network devices including servers, routers, and switches. Progent's system integration consultants can assist you to utilize both these programs to streamline and troubleshoot your computer network.

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    Progent's Microsoft-certified consultants can provide remote or in-person support to assist companies of all sizes to plan, deploy, administer, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from earlier versions of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving especially challenging issues, or comprehensive project management services. Progent can also help your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every consultant to every client. The practice of detailing and archiving service records allows more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't release the keys to the kingdom.

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    Progent has put together two ultra-affordable service packages intended to allow small companies to get a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer within your company firewall to uncover the risk to internal attacks. The two security inventory packages are configured and executed from a protected remote location.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to help organizations of all sizes to plan, deploy, manage, and repair a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from older releases of SCDPM or from another backup system, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent can provide as-needed support for fixing especially stubborn problems, or comprehensive project management services. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery plan.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of online or on-premises services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service based on Altaro VM Backup software.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's production servers in a solution that delivers the highest level of dependability and scalability and is in addition simple to migrate to any data center. ProSight Virtual Hosting and management services are based upon proven virtualization platforms that enable small businesses with multi- platform environments to economize significantly on the costs of capital equipment, system support, and IT administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence.

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    Progent offers a variety of IT support bundles for small organizations. These information technology outsourcing and server monitoring services are based on the proactive problem solving capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT management product that tracks the availability, performance, and security of your information system and identifies potential problems before they can disrupt your system. With Progent's affordably priced network support packages, small companies can select a basic co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package.

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    Progent's Microsoft certified professionals provide small and midsize businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business network from attack by external and inside sources. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these security platforms to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft engineers can help your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's Microsoft-certified consultants offer online or in-person support to help companies of all sizes to plan, implement, administer, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of SCDPM or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed support for resolving particularly challenging problems, or full project management support. Progent's consultants can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Microsoft consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your business and can help you to design and carry out a rollout of Lync Server 2010 that unifies the control of IM and Presence and increases the output of your office employees, telecommuters, and mobile workforce. Progent's consultant's can in addition help you to carry out a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server to enhance the team-computing capabilities of MS Office programs, and provide webinar training and continuing support for Lync and other Microsoft products.

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