Crypto-Ransomware : Your Worst IT Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become an escalating cyberplague that poses an enterprise-level danger for businesses of all sizes unprepared for an assault. Versions of ransomware such as CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for years and continue to cause harm. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with additional as yet unnamed viruses, not only do encryption of on-line information but also infiltrate many available system protection. Data synchronized to cloud environments can also be encrypted. In a vulnerable environment, it can make any restoration useless and basically knocks the entire system back to square one.

Getting back programs and information after a ransomware attack becomes a race against the clock as the victim fights to stop lateral movement and clear the crypto-ransomware and to resume business-critical activity. Due to the fact that ransomware takes time to spread, penetrations are usually launched on weekends and holidays, when attacks typically take longer to recognize. This compounds the difficulty of quickly mobilizing and organizing an experienced response team.

Progent makes available an assortment of solutions for protecting Porto Alegre enterprises from ransomware penetrations. These include staff training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of modern security solutions with AI capabilities to automatically identify and quarantine new cyber threats. Progent also can provide the assistance of veteran crypto-ransomware recovery engineers with the talent and commitment to restore a breached network as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Following a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the needed codes to decrypt any or all of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The alternative is to piece back together the mission-critical components of your Information Technology environment. Absent the availability of full information backups, this calls for a wide range of skills, well-coordinated project management, and the willingness to work non-stop until the task is done.

For decades, Progent has made available professional Information Technology services for businesses across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained advanced certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise in financial management and ERP software solutions. This breadth of expertise gives Progent the ability to rapidly understand necessary systems and re-organize the surviving components of your computer network environment following a crypto-ransomware penetration and assemble them into a functioning system.

Progent's security team of experts uses best of breed project management systems to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and in concert with a client's management and Information Technology team members to prioritize tasks and to get the most important services back on-line as fast as humanly possible.

Case Study: A Successful Ransomware Intrusion Response
A client hired Progent after their network was penetrated by Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, possibly adopting algorithms leaked from the U.S. NSA organization. Ryuk attacks specific companies with limited room for disruption and is one of the most profitable instances of ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk event had shut down all essential operations and manufacturing processes. Most of the client's data backups had been online at the start of the attack and were encrypted. The client was taking steps for paying the ransom demand (in excess of $200,000) and praying for good luck, but in the end called Progent.

"I canít speak enough in regards to the care Progent gave us during the most fearful period of (our) businesses existence. We would have paid the cyber criminals if it wasnít for the confidence the Progent group gave us. The fact that you could get our e-mail system and important applications back sooner than one week was beyond my wildest dreams. Every single expert I talked with or e-mailed at Progent was absolutely committed on getting our system up and was working 24/7 on our behalf."

Progent worked with the client to quickly determine and prioritize the mission critical systems that needed to be recovered to make it possible to continue company operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • MRP System
To begin, Progent adhered to ransomware incident response best practices by stopping the spread and performing virus removal steps. Progent then began the process of recovering Active Directory, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange email will not function without Windows AD, and the customerís accounting and MRP applications leveraged Microsoft SQL, which depends on Windows AD for authentication to the databases.

In less than 48 hours, Progent was able to re-build Active Directory to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery of mission critical systems. All Exchange schema and attributes were usable, which facilitated the restore of Exchange. Progent was also able to collect local OST files (Microsoft Outlook Off-Line Data Files) on staff desktop computers and laptops in order to recover mail messages. A not too old off-line backup of the customerís financials/ERP software made them able to recover these required programs back online for users. Although significant work needed to be completed to recover totally from the Ryuk event, the most important systems were recovered rapidly:

"For the most part, the production operation showed little impact and we did not miss any customer deliverables."

Over the following few weeks important milestones in the recovery project were made through tight cooperation between Progent engineers and the customer:

  • In-house web sites were restored without losing any information.
  • The MailStore Server exceeding 4 million historical emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was installed.
  • Nearly all of the desktop computers were functioning as before the incident.

"A huge amount of what went on those first few days is nearly entirely a blur for me, but I will not soon forget the dedication each of the team accomplished to give us our company back. I have entrusted Progent for the past 10 years, possibly more, and every time I needed help Progent has shined and delivered. This situation was a life saver."

A probable business-ending catastrophe was avoided through the efforts of dedicated experts, a wide spectrum of IT skills, and tight collaboration. Although in retrospect the ransomware incident detailed here could have been stopped with modern cyber security systems and NIST Cybersecurity Framework best practices, staff education, and well thought out security procedures for data backup and applying software patches, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incident, remember that Progent's roster of experts has proven experience in ransomware virus blocking, remediation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for allowing me to get rested after we got through the first week. Everyone did an impressive job, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and fixing SCOM solutions and offer organizations of any size advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to assist you to fix critical issues detected by System Center 2012 Operations Manager.

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    Remote Technical Support Microsoft Exchange Server 2016 Migration Planning

    Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can help small and medium-size businesses to design, deploy, validate and maintain backup/restore solutions for telecommuters.

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    Oracle Programmer

    Progentís team of expert software programmers, database designers, and project managers can assist large businesses to complete development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for advanced planning and program co-ordination or Progent can help customers plug expertise gaps by offering database architects and programmers experienced in developing RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with additional data sources like Microsoft SQL and Office Excel to build data-intensive intranets and web portals. Progent also can provide expertise with web development technologies and can help businesses to build, expand, repair, or migrate web-based applications to utilize the most current web technology.

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    Progent's Cisco-certified wireless integration consulting experts can help you to deploy, administer, and troubleshoot Cisco wireless devices such as Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft-authorized consultants can help you rationalize the economic case for implementing SharePoint Server 2007, advise you on the most appropriate edition of SharePoint for your application, offer setup and integration services, assist you to install MS SQL Server as a supporting database, improve your network integrity, integrate your standard and custom application programs to operate with SharePoint Server 2007, design a comprehensive security strategy that includes portal technology, and deliver maintenance and Help Desk services.

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    Progent delivers the services of Microsoft and Cisco-Premier network consulting professionals to show clients affordable ways to help organizations maximize the benefits of Microsoft and Cisco products. For environments that span from small offices to large corporations, Progent's network engineers can assist you to improve your network's e-mail infrastructure, security, reliability, performance, and network management.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts, networking, storage systems, and libraries; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to upgrade from a legacy edition of SCVMM or from another management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment to make sure you get maximum return on investment.

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    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your business operations.

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  • Telecommuting Remote Support Teleworker Integration Configuration
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    Network Administration Cisco Certified Internetwork Expert (CCIE Voice)

    Progent offers clients access to engineers who have earned some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their computer support consultants have formal testing as well as broad practical backgrounds so that Progent's clients can use Progent's service with trust. Often, vendor credentials such as the CCIE brings privileges for substantially superior vendor support than is offered to non-certified consultants, allowing Progent to offer clients a higher level of computer support. In other cases, major certifications such as CISA or ISSAP for network security can aid corporate customers to demonstrate compliance with regulatory requirements by engaging the services of recognized IT professionals.

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  • Computer Engineer Apple OS X and macOS
    On-site Support Macintosh

    Progent's experts can provide macOS and Mac OS X users a variety of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, network protection services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud services. For business networks built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of planning, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your organization's business goals.

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    24-Hour Azure and Cisco AnyConnect Consulting Services

    Progent can assist companies of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce equipment investments. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of various cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Android handhelds.

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    IT Consulting SharePoint Server

    Progent's Microsoft-authorized consultants can show you how to rationalize the economic case for deploying SharePoint 2007, advise you on the most appropriate version of Microsoft SharePoint for your application, provide configuration and deployment services, help you to install MS SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and provide troubleshooting and Help Desk services.

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  • After Hours Support and Help High-Availability Clustered Servers
    Microsoft Windows Cluster Technology Consulting Services

    Progent provides Windows Cluster Server support to help your organization utilize non-stop clustered servers designed to provide 24x7 operation. Windows cluster servers for high-availability networks include Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Server Cluster. By showing you how too create non-stop clustered server environments around Windows Clustered Server 2003, Progentís Premier Windows engineers ensure that your non-stop server clusters are set up to maximize the competitive advantage of your computer network.

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    Progentís Co-managed Help Desk service allows your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading shared professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.

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  • Work from Home Network Infrastructure Setup and Support Remote Workforce Infrastructure Consulting
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  • CISSP Certified Security Auditor Consult
    24-7 CISSP Certified Security Systems Engineer Professionals

    Progent's CISSP-certified network security experts can help businesses of any size with any facet of IT security. Progent can create efficient cybersecurity solutions that guard a small business against modern threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid networks that accommodate onsite, remote, and mobile users sharing IT resources distributed over multiple physical datacenters and public and private clouds.

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