Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that presents an enterprise-level threat for businesses poorly prepared for an assault. Multiple generations of ransomware like the Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and continue to cause destruction. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus more as yet unnamed newcomers, not only do encryption of online critical data but also infiltrate most configured system restores and backups. Data synched to off-site disaster recovery sites can also be corrupted. In a poorly designed environment, this can make any restore operations useless and basically sets the network back to zero.

Recovering programs and information following a ransomware attack becomes a race against the clock as the victim fights to contain the damage and clear the virus and to resume enterprise-critical operations. Because ransomware needs time to replicate, assaults are usually launched on weekends, when successful penetrations may take more time to notice. This multiplies the difficulty of rapidly mobilizing and orchestrating a knowledgeable mitigation team.

Progent has an assortment of solutions for protecting Porto Alegre enterprises from ransomware attacks. These include team education to help identify and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, along with installation of modern security solutions with AI capabilities to quickly discover and suppress new threats. Progent in addition provides the assistance of veteran ransomware recovery engineers with the talent and commitment to rebuild a compromised system as urgently as possible.

Progent's Crypto-Ransomware Restoration Services
Following a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will provide the needed codes to decrypt all your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The alternative is to setup from scratch the key elements of your IT environment. Absent the availability of essential data backups, this calls for a wide range of IT skills, well-coordinated team management, and the capability to work continuously until the task is complete.

For two decades, Progent has provided expert Information Technology services for businesses across the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have been awarded high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise provides Progent the capability to rapidly determine important systems and organize the surviving components of your network system following a crypto-ransomware event and assemble them into a functioning system.

Progent's recovery group deploys best of breed project management systems to orchestrate the complex restoration process. Progent appreciates the urgency of acting rapidly and in concert with a customer's management and IT resources to prioritize tasks and to get critical services back on line as soon as humanly possible.

Client Story: A Successful Ransomware Penetration Recovery
A small business contacted Progent after their network was attacked by the Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state cybercriminals, possibly using approaches exposed from the United States NSA organization. Ryuk attacks specific businesses with limited tolerance for operational disruption and is among the most lucrative instances of ransomware viruses. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer based in the Chicago metro area and has about 500 staff members. The Ryuk attack had paralyzed all business operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the intrusion and were damaged. The client considered paying the ransom (exceeding two hundred thousand dollars) and hoping for the best, but ultimately brought in Progent.


"I cannot say enough in regards to the help Progent gave us throughout the most critical period of (our) company's survival. We may have had to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent experts provided us. That you could get our e-mail system and important applications back online sooner than a week was beyond my wildest dreams. Each expert I got help from or communicated with at Progent was absolutely committed on getting our system up and was working all day and night on our behalf."

Progent worked hand in hand the customer to rapidly understand and assign priority to the key services that had to be addressed to make it possible to continue company functions:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To start, Progent followed Anti-virus penetration mitigation industry best practices by stopping lateral movement and performing virus removal steps. Progent then began the steps of restoring Windows Active Directory, the core of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the client's MRP applications used Microsoft SQL, which depends on Windows AD for access to the databases.

In less than 2 days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then assisted with setup and hard drive recovery on essential systems. All Exchange Server ties and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Off-Line Data Files) on user workstations and laptops in order to recover email messages. A not too old off-line backup of the businesses financials/MRP software made it possible to recover these essential applications back on-line. Although a lot of work still had to be done to recover fully from the Ryuk virus, core systems were returned to operations rapidly:


"For the most part, the assembly line operation survived unscathed and we did not miss any customer sales."

Throughout the next month important milestones in the restoration process were made through close collaboration between Progent team members and the customer:

  • Internal web applications were restored with no loss of information.
  • The MailStore Server with over 4 million archived emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 firewall was deployed.
  • Most of the user PCs were being used by staff.

"Much of what transpired in the initial days is mostly a blur for me, but our team will not forget the dedication all of the team accomplished to help get our business back. I've utilized Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered. This event was a testament to your capabilities."

Conclusion
A possible company-ending catastrophe was avoided by dedicated experts, a broad range of technical expertise, and tight teamwork. Although in hindsight the crypto-ransomware penetration described here could have been stopped with advanced security solutions and ISO/IEC 27001 best practices, staff education, and properly executed security procedures for information backup and applying software patches, the reality is that state-sponsored cyber criminals from China, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware attack, remember that Progent's team of professionals has proven experience in ransomware virus defense, removal, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were helping), thank you for letting me get rested after we made it over the initial fire. All of you did an fabulous job, and if anyone that helped is in the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Porto Alegre
For ransomware system recovery expertise in the Porto Alegre area, call Progent at 800-462-8800 or visit Contact Progent.



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  • Professional SQL Server 2019 and Hyper-V SQL Server 2019 Always On Availability Groups Support and Setup
  • Professionals ProSight Email Virus Filtering Professionals Email Block Lists
  • Professionals Small and Midsize Business Backup Management Services Managed Backup Services Consulting Technology Consulting
  • Progent Offices Progent Locations

  • Branch Office Computer Consultant
    Remote Office Integration

    Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to build a unique capability for serving branch offices that require network service with the flexibility common to with small organizations but which includes professional communications, complete documentation, and compliance with corporate IT standards. If your enterprise maintains a remote office located anywhere in California or any region served by Progent's consultants, Progent can provide a broad range of on-premises and remote IT consulting services and network design assistance.

  • Programmer Amazon Web Services enterprise hybrid cloud solutions Amazon S3 integration Development Firms
  • RIM BlackBerry Technical Support Company Install BlackBerry Professional Software Porto Alegre, State of Rio Grande do Sul
  • Redhat Linux, Solaris, UNIX Support and Help Porto Alegre, RS Porto Alegre-Gravataí Remote Technical Support Fedora Linux, Sun Solaris, UNIX
  • Remote Management Consult Professional Remote Management
  • Remote Migration Consultants Small Medium Business Midsize Company Consultancy Firm
  • Remote Windows 10 OneDrive Integration Windows 10 Pilot Testing Support and Setup
  • Rio Grande do Sul State Porto Alegre Ransomware Settlement Consultants Porto Alegre, RS Porto Alegre Egregor Ransomware Negotiation Consulting
  • SCVMM 2016 and Hyper-V Remote Troubleshooting Online Support Services SCVMM 2016 and Windows Server 2016
  • SCVMM Migration Technical Support Services SCVMM 2012 NVGRE Gateway Remote Troubleshooting
  • SQL Server Analysis Services Setup and Support SQL Server SSAS Remote Support

  • Top Rated Microsoft Operations Manager Support and Integration
    Microsoft System Center Operations Manager Support and Integration

    Medium-size companies can get all the benefits of Operations Manager and have fast availability of Progent's Microsoft and Cisco Certified IT consulting experts. With Progent's affordably priced network support packages, mid-size businesses can choose a basic co-sourcing service program based on Microsoft Operations Manager 2007 with server monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and remote service. For companies with line-of-business environments who need non-stop networking, Progent offers a complete 24x7 outsourcing package. Progent supports System Center Operations Manager 2007 to provide mid-size company information systems enterprise-class availability, security and productivity.

  • Security Configuration Cisco PIX Firewall IT Services

  • 24 Hour Windows 11 and TPM Remote Troubleshooting
    Microsoft Windows 11 Evaluation Support Services

    Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services for Windows 11 such as cloud and hybrid integration, mobile device management, at-home workforce connectivity, security and compliance, centralized deployment, and Help Desk Call Center services.

  • Security Management Consultants Consult CISM Certified Cybersecurity Management
  • SentinelOne Behavior-based Antivirus Consultancy SentinelOne Ransomware Recovery Consult
  • Service Providers Microsoft Office Microsoft Office Specialists
  • Setup and Support Small Office Network Small Office IT Consulting
  • SharePoint Server 2003 Integration Services IT Consultants Microsoft Office SharePoint Server 2003
  • Short-Term IT Support Staffing Services Consulting Services Porto Alegre, RS Porto Alegre IT Staff Augmentation Help
  • Small Office Engineers Networking Consultancy Small Business
  • Small Office Server Migration Specialists MCSE Expert Certified Consulting Team Small Business

  • Network Skills Transfer
    Knowledge Transfer Operating System

    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Medium-size businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • Small Office Support Services Microsoft and Cisco Certified Expert Network Consultants Small Office
  • Specialist ransomware business recovery Consult ransomware removal and recovery

  • SCOM 2012 R2 Support and Setup
    System Center 2012 Operations Manager Online Technical Support

    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and fixing SCOM solutions and offer companies of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to remediate critical problems detected by Microsoft SCOM 2012.

  • Specialists Dynamics GP Report Writer Microsoft Certified Partner Dynamics GP Analytical Accounting Consult
  • Porto Alegre Avaddon Crypto-Ransomware Cleanup
  • Sun Solaris Upgrade Migration Consultant Solaris
  • Symantec VPN Security Tech Services 24x7 Symantec Firewall Security Organization
  • System Center 2016 Amazon AWS Integration Remote Consulting SCOM 2016 Consulting
  • Technology Consulting ProSight Windows Desktop Management ProSight Remote Desktop Monitoring Online Troubleshooting
  • Telecommuters Porto Alegre Consulting - Cloud Technology Expertise Porto Alegre, RS Porto Alegre At Home Workforce Cloud Integration Solutions Guidance
  • Teleworkers Consulting and Support Services - Porto Alegre - Call Desk Solutions Assistance Porto Alegre Biggest Telecommuters Assistance near Porto Alegre - Call Desk Augmentation Expertise Porto Alegre
  • Teleworkers Porto Alegre Guidance - VoIP Systems Assistance Porto Alegre, RS Rio Grande do Sul State Offsite Workforce Porto Alegre Consulting and Support Services - IP Voice Technology Consulting Experts
  • Top Help and Support SQL Server 2019 and Kubernetes SQL Server 2019 Data Mining Network Consultants
  • Top Rated ProSight Email Virus Filtering Consultant ProSight Email Guard Outbound Email Encryption Engineers
  • Top Virtual Server 2005 Consult MS Microsoft Virtual Server Consulting Services
  • Urgent Remote Consulting Co-managed Help Desk Microsoft Certified Expert Supplemental Service Desk Specialists
  • Wi-Fi RF Coverage Maps Professional Wi-Fi RF Coverage Maps Remote Support

  • Mandriva Linux Consultants
    Engineer Slackware Linux

    Progent's Linux consulting experts provide small businesses and developers assistance with managing and maintaining Linux systems that operate with Microsoft-based technology. Progent can give your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This wide array of experience provides you with a convenient single consulting firm to show you how to build and maintain a protected and reliable mixed-platform connectivity and communications environment that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

  • Windows 10 MDT Professional Windows 10 Engineer
  • Windows 11 and TCP Technical Support Services Support and Setup Windows 11 and TCP
  • Windows 8.1 DirectAccess Implementation Services Microsoft Windows 8.1 Technology Professional
  • Top Ranked Porto Alegre Ryuk Ransomware Repair Rio Grande do Sul State
  • Windows Server 2000 Upgrade Consultants Windows 2000 Server Technical Consultant
  • Windows Server 2016 Engineers Porto Alegre Windows Server 2019 Small Business Network Consulting Services Porto Alegre-Novo Hamburgo

  • Specialists Internal Cybersecurity Inventory
    Professionals Security Assessment

    Progent has created several network security packages designed to provide larger institutions an impartial and thorough network security audit from a group of certified security engineers. All Progent's security assessment bundles feature a collection of procedures including automated scans from within and from beyond the network firewall, professional interpretation of results by accredited security consultants, production of a paper documenting the findings, plus an interactive concise executive outbrief and an in-depth interactive outbrief for in-house network managers.

  • Windows Server Essentials Compliance Professionals Technology Professional Windows Server Essentials Upgrade
  • Windows, UNIX, Solaris IT Consultants Solaris with Windows Consultants
  • Work at Home Employees Porto Alegre Consulting - Network Security Systems Consulting Experts Rio Grande do Sul Remote Workforce Consulting near Porto Alegre - Security Systems Assistance
  • Work from Home Employees Consulting Services near me in Porto Alegre - Infrastructure Expertise Estado do Rio Grande do Sul Porto Alegre Offsite Workforce Setup Consulting Experts
  • XenServer Professional 24/7 Citrix Xen Hypervisor Services

  • Hyper-V 3.0 Virtual Online Help
    Virtual Server Hyper-V Technical Support

    Microsoft Windows Server 2012 R2 Hyper-V advances the power of server virtualization in important areas such as multitenancy, agile network infrastructure, cloud readiness, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your business to benefit from Hyper-V to install and manage virtual servers to reduce IT costs and enhance productivity.

  • Porto Alegre Dharma Ransomware Data-Recovery Porto Alegre, RS
  • Zero Trust Cybersecurity Information Technology Consulting 24 Hour MFA and Single Sign-on Support Outsourcing
  • Zero Trust Cybersecurity Troubleshooting 24-Hour Duo Two-factor Authentication (2FA) Technical Support
  • prime infrastructure Outsourcing Network Consultants Wave 2 Wi-Fi controller
  • wireless IP phones and Cisco Unified Communications Manager Setup and Support Technology Consulting Wi-Fi VoIP phone integration

  • Office Excel for Mac Classes
    Mac Office Excel Education

    Progent can provide one-on-one education designed for individuals who wish to broaden their understanding of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for macOS and Mac OS X application software.


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