Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for businesses of all sizes vulnerable to an assault. Multiple generations of ransomware like the Dharma, Fusob, Locky, SamSam and MongoLock cryptoworms have been circulating for a long time and still inflict havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as frequent unnamed newcomers, not only do encryption of on-line data but also infect all configured system backups. Information synchronized to off-site disaster recovery sites can also be rendered useless. In a poorly designed system, this can make automatic recovery hopeless and effectively sets the datacenter back to zero.

Getting back applications and data following a ransomware intrusion becomes a sprint against the clock as the targeted business tries its best to contain and remove the ransomware and to resume enterprise-critical activity. Due to the fact that crypto-ransomware requires time to spread, assaults are often launched on weekends, when penetrations in many cases take more time to discover. This compounds the difficulty of promptly marshalling and orchestrating an experienced response team.

Progent offers a range of support services for securing Albuquerque enterprises from crypto-ransomware penetrations. These include user training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of modern security gateways with machine learning technology to automatically identify and extinguish day-zero cyber attacks. Progent in addition provides the services of expert ransomware recovery consultants with the track record and perseverance to restore a breached environment as urgently as possible.

Progent's Crypto-Ransomware Recovery Help
Subsequent to a crypto-ransomware event, paying the ransom in Bitcoin cryptocurrency does not ensure that distant criminals will provide the needed keys to decipher any or all of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The other path is to piece back together the vital elements of your IT environment. Absent the availability of full system backups, this calls for a wide range of IT skills, top notch project management, and the ability to work 24x7 until the job is done.

For two decades, Progent has provided certified expert IT services for companies throughout the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with accounting and ERP application software. This breadth of experience gives Progent the capability to quickly understand critical systems and re-organize the remaining parts of your IT environment following a ransomware attack and assemble them into an operational network.

Progent's security group has top notch project management tools to coordinate the complicated restoration process. Progent understands the importance of acting rapidly and in unison with a client's management and IT staff to assign priority to tasks and to get critical systems back on line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Response
A small business hired Progent after their network was attacked by Ryuk ransomware. Ryuk is believed to have been created by Northern Korean state sponsored hackers, possibly using strategies exposed from the U.S. NSA organization. Ryuk seeks specific companies with little or no tolerance for disruption and is among the most profitable versions of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer based in Chicago with about 500 staff members. The Ryuk penetration had paralyzed all company operations and manufacturing processes. The majority of the client's backups had been on-line at the start of the intrusion and were eventually encrypted. The client was pursuing financing for paying the ransom (exceeding $200,000) and hoping for the best, but in the end reached out to Progent.


"I can't tell you enough about the care Progent gave us during the most fearful time of (our) businesses existence. We most likely would have paid the cybercriminals except for the confidence the Progent experts provided us. The fact that you were able to get our e-mail and critical servers back into operation quicker than a week was earth shattering. Each expert I interacted with or communicated with at Progent was laser focused on getting my company operational and was working all day and night on our behalf."

Progent worked together with the customer to rapidly get our arms around and assign priority to the critical elements that had to be restored in order to restart departmental functions:

  • Microsoft Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To begin, Progent adhered to AV/Malware Processes penetration response best practices by stopping the spread and clearing up compromised systems. Progent then began the task of recovering Windows Active Directory, the foundation of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange messaging will not function without Windows AD, and the client's financials and MRP software used SQL Server, which needs Windows AD for authentication to the data.

Within 2 days, Progent was able to recover Active Directory services to its pre-attack state. Progent then completed reinstallations and storage recovery on mission critical applications. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Offline Folder Files) on various workstations in order to recover mail messages. A recent off-line backup of the customer's financials/MRP software made them able to restore these required applications back available to users. Although a large amount of work remained to recover totally from the Ryuk damage, core systems were returned to operations rapidly:


"For the most part, the production line operation did not miss a beat and we made all customer orders."

During the following few weeks key milestones in the recovery process were achieved in tight collaboration between Progent team members and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control functions were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • 90% of the user workstations were functioning as before the incident.

"A huge amount of what occurred that first week is nearly entirely a fog for me, but I will not soon forget the dedication all of the team put in to give us our business back. I've been working with Progent for at least 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This time was a life saver."

Conclusion
A possible enterprise-killing catastrophe was dodged with results-oriented professionals, a wide spectrum of knowledge, and close teamwork. Although in post mortem the ransomware penetration detailed here could have been identified and disabled with current cyber security systems and recognized best practices, user training, and properly executed security procedures for backup and proper patching controls, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of professionals has extensive experience in crypto-ransomware virus defense, remediation, and file disaster recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thank you for making it so I could get rested after we got past the initial fire. Everyone did an impressive effort, and if anyone that helped is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Albuquerque
For ransomware cleanup services in the Albuquerque metro area, phone Progent at 800-462-8800 or see Contact Progent.



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  • Symantec Firewall Security Auditing Symantec Security Security Contractors

  • Office Word document sharing Consulting Services
    Professionals Microsoft 365 Word and SharePoint

    Progent's Office Word and Microsoft 365 Word consultants offer a wide range of economical online consulting services to assist you to maintain your legacy Microsoft Office Word environment or assist you to move to a newer release of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different releases of Office Word, interfacing Word with different Office applications like Excel and Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone integration, and remote training tailored for your special requirements.

  • System Center 2016 and NetApp Integration Remote Technical Support System Center 2016 and Windows 10 Integration Technology Consulting
  • Telecommute Job No Commute Consulting Virtual Office Microsoft Consultants Jobs
  • Teleworker Services Remote Consulting At Home Workforce Computer Consulting
  • Top Ranked Consulting ransomware removal and data recovery Consultants ransomware removal and restore
  • Albuquerque Maze Crypto-Ransomware Operational-Recovery Albuquerque
  • Top Rated Microsoft 365 Excel Integration Online Help Microsoft 365 Android Integration Computer Engineer
  • Troubleshooting Catalyst Wi-Fi 6 AP Planning CCIE Certified Consultant Services Catalyst Wi-Fi 6 AP Security
  • UNIX Consulting Services Solaris Engineers
  • Albuquerque, Bernalillo County Albuquerque Netwalker Crypto-Ransomware Repair
  • Upgrade Help UNIX Migration Consulting Solaris
  • Windows 2000 Server Remote Troubleshooting Windows 2000 Network Consultant

  • IT Consulting 64-bit Server
    64-bit Processing Consultant Services

    Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it supports all of the key 32-bit programs which you intend to keep as well as the latest 64-bit editions of applications you wish to run.

  • Windows Applications on Apple Mac Engineer Windows Applications on macOS IT Consulting
  • Albuquerque MongoLock Crypto-Ransomware Restoration Albuquerque New Mexico
  • Windows Server 2008 DirectAccess Support Technology Professional Microsoft Windows Server 2008 R2

  • 24x7 Online Troubleshooting Teleworker Network Infrastructure
    Teleworker Infrastructure Online Support

    Progent can assist small and medium-size businesses to plan, configure and debug the network infrastructure needed to support remote workers.

  • Windows Server 2012 R2 Virtual Fibre Channel Consulting Services Windows Server 2012R2 Hyper-V Virtual Switch Technology Consulting
  • Windows Server 2012R2 Multitenancy Integration Services IT Services Microsoft Windows Server 2012R2

  • Juniper Junos J-Web Security Organization
    Juniper Junos BGT IT Services

    Progent's Juniper Networks-certified network consultants can help you to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate efficiently from discontinued products to the latest releases. Progent's Junos OS consultants can also provide support for Juniper's premier network control software to help you to streamline the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that incorporate a combination of Juniper's software platforms.

  • Windows Server 2016 VM Load Balancing Support Windows Server 2016 Fault Domains Consultants
  • Wireless Security Specialist Wireless Security Consultant Services
  • Wireless Site Survey Setup and Support Remote Wireless Site Survey On-site Technical Support

  • iPhone and SQL Server integration Technical Consultant
    iPhone and Outlook integration Remote Consulting

    Progent offers cost-effective online consulting to help your business to plan, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the business value of your information network.

  • Work At Home Job Microsoft MCP Telecommuting Microsoft Consultant Subcontractor Jobs

  • Microsoft SQL Server 2008 Professionals
    MS SQL Server 2008 Support and Help

    Microsoft SQL Server 2008 offers powerful, standardized tools to computer professionals as well as to information workers, reducing the complexity of designing, integrating, administering, and accessing enterprise information and database applications on platforms ranging from mobile devices to corporate data networks. The complexity and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with real-world experience and wide knowledge in planning and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.

  • Work from Home Employees Albuquerque Consulting Experts - VoIP Systems Consulting Services Kirtland Air Force Base, USA Albuquerque At Home Workforce IP Voice Systems Consulting Experts Albuquerque
  • scom 2016 Linux monitoring Integration scom 2016 Azure integration Network Consultants

  • Outsourcing Wireless
    Proxim Tsunami Remote Troubleshooting

    Progent's wireless professionals can help small businesses design, select, evaluate, configure and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of protection that matches or exceeds wireline connections. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to select and install the wireless link technology that align best your company needs.


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