Ransomware : Your Crippling IT Nightmare
Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that poses an existential threat for businesses unprepared for an attack. Multiple generations of ransomware such as Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for years and continue to cause havoc. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with additional unnamed viruses, not only encrypt online information but also infect many available system backups. Information synched to off-site disaster recovery sites can also be encrypted. In a poorly designed system, this can make automated restore operations useless and effectively sets the entire system back to zero.

Getting back on-line programs and information following a ransomware attack becomes a sprint against the clock as the victim struggles to contain and remove the crypto-ransomware and to resume mission-critical operations. Because crypto-ransomware takes time to spread, attacks are usually launched on weekends and holidays, when successful penetrations typically take longer to discover. This multiplies the difficulty of quickly assembling and organizing a qualified mitigation team.

Progent provides a range of help services for securing Albuquerque enterprises from ransomware penetrations. These include team member training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat defense to discover and quarantine zero-day malware assaults. Progent in addition offers the assistance of experienced ransomware recovery professionals with the skills and commitment to reconstruct a breached system as urgently as possible.

Progent's Ransomware Recovery Help
After a ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will return the codes to unencrypt any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to piece back together the vital parts of your IT environment. Absent access to complete data backups, this requires a wide range of skills, well-coordinated team management, and the capability to work non-stop until the job is done.

For decades, Progent has made available professional IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of experience gives Progent the ability to rapidly determine important systems and re-organize the surviving parts of your network environment following a crypto-ransomware penetration and assemble them into an operational system.

Progent's security team of experts has best of breed project management applications to orchestrate the complex recovery process. Progent appreciates the importance of acting quickly and in unison with a customer's management and Information Technology staff to prioritize tasks and to put essential systems back on line as soon as possible.

Client Case Study: A Successful Ransomware Virus Recovery
A business contacted Progent after their company was crashed by Ryuk ransomware. Ryuk is thought to have been deployed by North Korean state criminal gangs, possibly adopting technology leaked from the U.S. National Security Agency. Ryuk targets specific businesses with limited room for operational disruption and is among the most lucrative examples of ransomware malware. Major targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area and has about 500 employees. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. Most of the client's backups had been online at the time of the attack and were eventually encrypted. The client considered paying the ransom demand (in excess of $200K) and hoping for the best, but in the end engaged Progent.

"I cannot say enough in regards to the support Progent provided us throughout the most stressful period of (our) businesses existence. We had little choice but to pay the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. That you could get our e-mail system and key servers back sooner than one week was earth shattering. Each expert I got help from or e-mailed at Progent was laser focused on getting us back on-line and was working non-stop on our behalf."

Progent worked together with the client to rapidly understand and prioritize the mission critical applications that needed to be addressed to make it possible to continue company operations:

  • Microsoft Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware event mitigation best practices by stopping lateral movement and clearing up compromised systems. Progent then started the process of rebuilding Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the customer's accounting and MRP software used Microsoft SQL Server, which needs Active Directory services for authentication to the database.

Within two days, Progent was able to re-build Active Directory services to its pre-virus state. Progent then initiated reinstallations and hard drive recovery on essential applications. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was also able to assemble non-encrypted OST data files (Microsoft Outlook Off-Line Folder Files) on staff PCs and laptops in order to recover mail messages. A not too old offline backup of the customer's financials/MRP software made them able to restore these required programs back online for users. Although significant work needed to be completed to recover totally from the Ryuk attack, core services were restored quickly:

"For the most part, the production manufacturing operation never missed a beat and we produced all customer orders."

Throughout the following few weeks critical milestones in the restoration project were made in close collaboration between Progent engineers and the client:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Server exceeding 4 million archived messages was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory capabilities were fully functional.
  • A new Palo Alto 850 security appliance was brought online.
  • Most of the user PCs were operational.

"Much of what went on in the early hours is nearly entirely a fog for me, but we will not forget the care all of your team accomplished to help get our company back. I have trusted Progent for at least 10 years, maybe more, and each time Progent has outperformed my expectations and delivered as promised. This event was no exception but maybe more Herculean."

A possible enterprise-killing catastrophe was evaded through the efforts of hard-working professionals, a wide spectrum of technical expertise, and tight teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here should have been identified and blocked with advanced cyber security technology and security best practices, user and IT administrator education, and well designed incident response procedures for information protection and applying software patches, the fact remains that government-sponsored cybercriminals from Russia, China and elsewhere are tireless and are not going away. If you do fall victim to a ransomware penetration, remember that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for letting me get rested after we made it through the first week. Everyone did an fabulous job, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Albuquerque
For ransomware cleanup consulting services in the Albuquerque area, call Progent at 800-462-8800 or visit Contact Progent.

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    MS Office Communications Server provides IM and presence in a scalable, world-class package offering advanced security, seamless compatibility with popular Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. The product offers lower costs and improved business efficiencies, enhanced individual productivity, and better intellectual property protection. Microsoft Communications Server 2007 has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer online and on-premises support and mediation services for your Office Communications Server deployment and can help you to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add business value to your information network

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