Crypto-Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyberplague that represents an extinction-level danger for businesses vulnerable to an attack. Different versions of ransomware like the CrySIS, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict destruction. Newer versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as frequent unnamed viruses, not only do encryption of online critical data but also infiltrate any configured system backup. Information replicated to cloud environments can also be rendered useless. In a poorly architected system, this can render automated restore operations useless and basically sets the datacenter back to square one.

Restoring applications and data after a crypto-ransomware attack becomes a race against time as the targeted organization struggles to contain and cleanup the crypto-ransomware and to resume mission-critical operations. Due to the fact that ransomware requires time to spread, penetrations are frequently launched on weekends, when successful attacks typically take longer to notice. This multiplies the difficulty of rapidly mobilizing and orchestrating a qualified mitigation team.

Progent offers an assortment of help services for protecting Albuquerque enterprises from ransomware attacks. Among these are team training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat defense to detect and quarantine zero-day malware assaults. Progent in addition can provide the assistance of seasoned ransomware recovery professionals with the talent and commitment to rebuild a compromised system as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
Soon after a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the keys to decipher any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The other path is to re-install the key parts of your Information Technology environment. Absent the availability of full data backups, this calls for a broad range of skill sets, top notch team management, and the capability to work non-stop until the recovery project is finished.

For two decades, Progent has offered certified expert Information Technology services for businesses throughout the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned top certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP software solutions. This breadth of expertise gives Progent the skills to rapidly understand necessary systems and consolidate the remaining parts of your IT system following a crypto-ransomware attack and rebuild them into an operational system.

Progent's ransomware team of experts uses top notch project management systems to orchestrate the sophisticated recovery process. Progent knows the importance of acting rapidly and together with a client's management and Information Technology staff to prioritize tasks and to get key systems back on-line as fast as possible.

Customer Story: A Successful Ransomware Virus Restoration
A client sought out Progent after their organization was brought down by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored hackers, possibly adopting strategies leaked from America's NSA organization. Ryuk attacks specific companies with little or no tolerance for operational disruption and is among the most profitable incarnations of ransomware malware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in Chicago with about 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. Most of the client's data protection had been on-line at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom demand (exceeding $200K) and hoping for good luck, but ultimately engaged Progent.

"I cannot tell you enough about the expertise Progent gave us throughout the most stressful period of (our) company's life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent experts afforded us. The fact that you could get our e-mail and key applications back on-line in less than five days was amazing. Each expert I worked with or messaged at Progent was hell bent on getting us working again and was working breakneck pace on our behalf."

Progent worked with the client to quickly get our arms around and prioritize the critical elements that had to be recovered to make it possible to continue business functions:

  • Windows Active Directory
  • Microsoft Exchange
  • MRP System
To begin, Progent followed ransomware event mitigation best practices by halting lateral movement and cleaning up infected systems. Progent then initiated the work of bringing back online Microsoft Active Directory, the key technology of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not operate without Windows AD, and the businesses' accounting and MRP applications used SQL Server, which needs Active Directory for security authorization to the data.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then helped perform setup and hard drive recovery on key systems. All Exchange Server ties and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to collect intact OST files (Microsoft Outlook Off-Line Data Files) on user workstations in order to recover mail data. A not too old off-line backup of the customer's financials/MRP software made it possible to recover these essential applications back available to users. Although a lot of work needed to be completed to recover totally from the Ryuk event, core services were restored quickly:

"For the most part, the manufacturing operation did not miss a beat and we delivered all customer shipments."

During the following few weeks key milestones in the restoration project were accomplished in close cooperation between Progent team members and the customer:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server containing more than 4 million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/AP/AR/Inventory Control functions were completely restored.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Nearly all of the desktops and laptops were back into operation.

"Much of what went on in the early hours is mostly a fog for me, but I will not soon forget the care all of you put in to give us our company back. I've utilized Progent for the past 10 years, maybe more, and each time I needed help Progent has impressed me and delivered as promised. This time was a life saver."

A potential business-killing catastrophe was dodged with hard-working experts, a broad range of IT skills, and tight collaboration. Although in hindsight the crypto-ransomware penetration described here would have been prevented with up-to-date cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and well thought out security procedures for data protection and applying software patches, the fact is that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware penetration, remember that Progent's team of experts has a proven track record in ransomware virus blocking, mitigation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), I'm grateful for making it so I could get rested after we made it past the first week. Everyone did an amazing effort, and if anyone that helped is around the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Albuquerque
For ransomware system restoration consulting in the Albuquerque metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft and Cisco premier network consultants offer advanced help with a broad array of products and technologies and can deliver that assistance by phone anywhere in the U.S. or in person in major cities throughout the country and anywhere in . Progent provides online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for environments that include a combination of Microsoft Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity problems, plus the support of CISM-qualified security consultants to assist with high-level security planning and troubleshooting. Progent has delivered online troubleshooting to businesses in every state in the United States.

  • Troubleshooting Wi-Fi RF Coverage Maps Wi-Fi Site Survey IT Consulting
  • UNIX Upgrading Solaris to Windows Migration Consultants
  • Virtual Machine Manager Computer Consulting SCVMM Network Consulting
  • Web Site Integration Companies E-Commerce Programming Company
  • Windows 11 and Android IT Consulting Consult Microsoft Windows 11 Teams

  • Intune App Wrapping Remote Troubleshooting
    Intune Endpoint Protection Computer Consultants

    Progent's Intune consultants can assist you to assess the business value of adopting Microsoft Intune for managing your web-facing mobile devices including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help you to configure security and compliance policies, set up test systems to confirm the appropriateness of Microsoft Intune for your network, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Microsoft Intune solution.

  • Windows 2019 Hyper-V Network Consulting Windows Server 2019 Windows Defender ATP Computer Consultant

  • ProSight Remote Desktop Management Computer Consultants
    ProSight Remote Server Monitoring Support and Integration

    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of critical devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your business.

  • Windows 7 Outsourcing Microsoft Windows 7 Evaluation Professional
  • Windows 8 Consultants Top Rated Windows 8.1 Remote Desktop IT Consultants
  • Windows Server 2003 Technology Professional Windows 2003 Server Remote Consulting

  • Microsoft Financial Software Computer Consulting
    Dynamics GP Troubleshooting

    Progent can help you plan and implement an efficient migration to Dynamics GP so that you preserve your information, improve your security, enhance your analytics, take full advantage of Microsoft Office integration, and reduce productivity disruption by designing and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that work seamlessly with Dynamics GP 2010/Great Plains 2010.

  • Windows Server 2016 Computer Support Companies Albuquerque, Bernalillo County Windows Server 2016 Network Consulting Service
  • Windows, UNIX, Solaris IT Services Consultants Windows and UNIX
  • Work from Home Employees Albuquerque Guidance - Endpoint Security Solutions Expertise Albuquerque, Bernalillo County, United States Top Ranked Offsite Workforce Albuquerque Expertise - Cybersecurity Solutions Consulting Services Albuquerque
  • Workspace ONE Endpoint Management Small Office Network Consulting VMware Workspace ONE Endpoint Management Migrations
  • iPhone and Office 365 integration Support Outsourcing iPhone and Active Directory integration Network Consulting
  • ransomware vulnerability review Consult ransomware defense Consultancy
  • wireless IP phones and Aironet APs Online Support Services After Hours CCIE Certified Wi-Fi VoIP phone integration Integration

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