Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for businesses of all sizes unprepared for an attack. Versions of crypto-ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent unnamed newcomers, not only encrypt on-line information but also infect most accessible system restores and backups. Information synched to cloud environments can also be rendered useless. In a vulnerable data protection solution, this can render automatic restoration useless and basically sets the entire system back to zero.

Getting back services and data following a crypto-ransomware intrusion becomes a race against time as the targeted organization tries its best to contain and clear the virus and to restore enterprise-critical operations. Due to the fact that ransomware needs time to replicate, penetrations are usually launched on weekends and holidays, when penetrations typically take more time to detect. This multiplies the difficulty of promptly assembling and coordinating a knowledgeable mitigation team.

Progent offers an assortment of support services for protecting Albuquerque organizations from ransomware penetrations. Among these are team training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and disable zero-day malware assaults. Progent also provides the services of experienced crypto-ransomware recovery professionals with the skills and perseverance to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Recovery Services
Soon after a crypto-ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will return the keys to decipher any or all of your files. Kaspersky determined that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to re-install the critical parts of your IT environment. Without the availability of full information backups, this requires a broad complement of skills, top notch team management, and the ability to work 24x7 until the job is completed.

For twenty years, Progent has provided professional IT services for companies across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned top certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of expertise gives Progent the capability to rapidly understand necessary systems and organize the surviving components of your computer network environment following a ransomware penetration and configure them into a functioning network.

Progent's ransomware team of experts utilizes best of breed project management applications to orchestrate the complex restoration process. Progent knows the importance of working swiftly and in unison with a client's management and IT team members to assign priority to tasks and to put critical applications back on-line as soon as possible.

Client Case Study: A Successful Ransomware Virus Response
A customer contacted Progent after their network system was penetrated by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean government sponsored cybercriminals, suspected of adopting technology leaked from America's National Security Agency. Ryuk goes after specific organizations with little ability to sustain disruption and is among the most profitable examples of crypto-ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago with around 500 staff members. The Ryuk intrusion had shut down all company operations and manufacturing processes. Most of the client's data backups had been on-line at the beginning of the intrusion and were damaged. The client considered paying the ransom demand (in excess of $200,000) and wishfully thinking for good luck, but ultimately engaged Progent.

"I can't thank you enough about the expertise Progent gave us during the most fearful period of (our) businesses life. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. The fact that you were able to get our e-mail system and production servers back quicker than a week was earth shattering. Each expert I interacted with or e-mailed at Progent was amazingly focused on getting our system up and was working non-stop on our behalf."

Progent worked hand in hand the client to rapidly understand and assign priority to the critical areas that needed to be addressed to make it possible to continue business operations:

  • Microsoft Active Directory
  • E-Mail
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes event mitigation industry best practices by isolating and performing virus removal steps. Progent then began the work of recovering Microsoft AD, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not work without Windows AD, and the businesses' financials and MRP system leveraged SQL Server, which needs Active Directory for security authorization to the data.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-virus state. Progent then completed reinstallations and hard drive recovery of essential servers. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to find local OST data files (Outlook Off-Line Folder Files) on user desktop computers to recover mail messages. A recent offline backup of the customer's financials/ERP software made them able to restore these required services back available to users. Although a lot of work remained to recover fully from the Ryuk event, essential systems were returned to operations quickly:

"For the most part, the assembly line operation ran fairly normal throughout and we made all customer deliverables."

Over the following few weeks important milestones in the recovery project were accomplished through tight collaboration between Progent consultants and the client:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over four million archived messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory Control modules were 100 percent functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • 90% of the user desktops and notebooks were functioning as before the incident.

"Much of what happened that first week is mostly a blur for me, but my management will not forget the countless hours all of your team accomplished to give us our company back. I have been working together with Progent for the past 10 years, maybe more, and each time I needed help Progent has shined and delivered. This event was the most impressive ever."

A probable enterprise-killing disaster was evaded through the efforts of dedicated professionals, a wide spectrum of subject matter expertise, and tight teamwork. Although in hindsight the ransomware attack described here would have been disabled with modern cyber security systems and security best practices, team education, and well designed incident response procedures for information protection and proper patching controls, the fact is that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, feel confident that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were helping), I'm grateful for letting me get some sleep after we got through the most critical parts. All of you did an impressive effort, and if any of your team is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Albuquerque
For ransomware system recovery services in the Albuquerque metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, tune your network for local, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, develop an enterprise-wide security plan, streamline network management, assist with application development, and generate and validate a disaster recovery/business continuity plan.

  • Security Contractor Juniper SRX650 Router Juniper SRX240 Router Firewall Configure
  • Services Maze ransomware hot line Technology Professional Netwalker ransomware hot line

  • Microsoft Access application development Technology Professional
    Microsoft Access report formatting Development Firm

    Progent can provide cost-effective online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and can provide expert help for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar classes for Access development and DBA services.

  • Albuquerque DopplePaymer Ransomware File-Recovery Albuquerque, NM, US
  • SharePoint 2016 Power Pivot Troubleshooting SharePoint 2016 and SQL Server Integration Services
  • Small Business Service Provider Small Business Networking Firms
  • Small Office Integration Firm After Hours Microsoft Certified Small Business Support Outsourcing
  • Small Offices Troubleshoot Small Business Migration Support
  • Supplemental Network Support Staffing Services Consulting Services Albuquerque New Mexico Short-Term IT Support Staffing Help Consulting Expertise Albuquerque New Mexico

  • Support Firepower
    Online Help ASA Firewall with Firepower

    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized management of advanced security features like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally manage IT ecosystems that span local offices, data centers, and cloud resources.

  • Symantec Security Network Security Auditor Symantec VPN Security Companies

  • Consulting Online Microsoft Project Training
    Online Windows Desktop Training Server Help

    Progent offers customized remote instruction for popular desktop applications and operating systems including Office and Microsoft 365 Excel, Word, Access and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training offers the advantages of traditional in-person instruction, such as immediate communication between clients and trainers, but avoids the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to single students or classes of any size, Progent's live online instruction allows the trainer to run the class from an online office and the clients can be dispersed throughout an office or all over the the U.S. Live online training supports proven teaching mechanisms such as virtual white boards, real-time questions, and shared desktops. Classes can be short and targeted to specialized topics or extended in time and broader in coverage.

  • Technology Consulting Services Security Cisco PIX Migration IT Services
  • Technology Professional Spora ransomware recovery NotPetya ransomware recovery Engineer

  • IT Consultant Windows and macOS
    24 Hour Windows and macOS Setup and Support

    Progent's service specialists in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into cohesive networks with full sharing and workgroup support. Allowing efficient cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's background in Microsoft and Apple service makes it possible to provide world class support to companies that rely on these platforms to keep their strategic edge. Progent can also assist your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.

  • Telecommuter Services Support and Setup Teleworker Integration Help and Support
  • Telecommuters Albuquerque Consulting and Support Services - Call Desk Outsourcing Consulting and Support Services Albuquerque New Mexico At Home Workforce Assistance near me in Albuquerque - Help Desk Call Center Solutions Consulting Services Albuquerque New Mexico
  • Telecommuters Guidance near me in Albuquerque - Integration Expertise Kirtland Air Force Base Albuquerque Telecommuters Consulting and Support Services - Albuquerque - Integration Solutions Consultants

  • Immediate Engineers ransomware removal and restore
    Dharma ransomware hot line Consultant Services

    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800

  • Albuquerque Conti Ransomware System-Restore Albuquerque, Bernalillo County
  • Teleworker Helpdesk Services Technology Consulting Offsite Employees Helpdesk Services Remote Technical Support
  • Temporary Staffing Services Computer Consultants Technology Consulting Services Temporary Desktop Support Staffing
  • Top Albuquerque WannaCry Crypto-Ransomware Remediation Albuquerque Albuquerque Crypto-Ransomware Recovery Albuquerque New Mexico
  • Top Connectix Virtual Server On-site Technical Support Top Microsoft Server Virtualization Technical Support
  • Top Meraki Wave 2 AP Online Support Top Meraki Wireless AP Online Help

  • Flexential Tampa Colocation Center Consulting
    Flexential Data Center Consulting

    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent has a group of IT consultants located in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and senior disaster recovery/business continuity planning consultants. Progent can also help your business to design and execute a move to the Flexential facility with services such as designing solution architecture, recommending hardware, system setup and validation, debugging, setting up remote management, and training your IT support team.

  • Albuquerque Egregor Ransomware Operational-Recovery Albuquerque, Bernalillo County
  • Top Professionals NetDocuments 24-7 NetDocs Compliance Consultant
  • Top Rated Office Outlook for Mac Training Mac Application Trainer
  • Top Rated Remote Support Job Microsoft MCA Consultant Concord CA Microsoft MCTS Consulting Full-Time Jobs Concord
  • Top Rated Windows Small Business Server Remote Consulting MS Windows Essential Business Server Network Consultant
  • UNIX Cybersecurity Consultancy UNIX Firewall Configure
  • Urgent 5520 wireless controller IT Consultant Flex Series Wireless Controller Support and Setup
  • Urgent Albuquerque, New Mexico Repairing Microsoft and Cisco Certified Albuquerque Support services

  • Branch Offices Consultant
    Branch Offices Computer Consulting

    Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop a unique ability for serving branch offices that need network help with the flexibility common to with small organizations but which includes effective communications, thorough documentation, and compliance with corporate IT protocols. If your corporation has a remote office located anywhere in California or any area served by Progent's consultants, Progent can provide a wide range of on-premises and on-line IT consulting services and network architecture assistance.

  • Urgent Windows SBS 2008 Consultancy 24-Hour Consultant Services Microsoft Small Business Server 2008
  • VMware Site Recovery Manager Compliance Professionals Top Quality VMware vRealize Automation vRA Professional
  • Video Conferencing Technical Consultant Microsoft Certified Presence Awareness Outsourcing
  • Virtual Service Desk Remote Support Services 24-7 Microsoft and Cisco Authorized Expert Virtual Support Desk Technology Consulting Services
  • Windows 2003 Server IT Consultant Windows 2003 Setup and Support

  • Immediate MSP360 VM Backup Setup and Support
    Online Consulting MSP360 Managed Backup

    Progent's data protection experts can assist your company to create, deploy and debug a backup/restore solution based on MSP360 technology. MSP360 enables file/folder or image backup/restore for VMs and physical machines, supports all popular public clouds, and allows businesses to build a data protection ecosystem with a minimum RTO and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, system errors, ill-intentioned users, and malware attacks like ransomware.

  • Windows 7 Upgrade Consultant Windows 7 Help Desk Technology Consulting Services
  • Windows Server 2012 R2 Multitenancy Integration Windows Server 2012 R2 Storage Spaces Online Support Services
  • Windows Server 2012 Troubleshooting Albuquerque New Mexico Albuquerque, Bernalillo County Phone Support Services Windows Server 2019

  • Hornetsecurity Altaro 365 Total Backup Consultant
    Hornetsecurity Altaro 365 Total OneDrive Backup On-site Support

    Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.

  • Windows Server 2016 Load Balancing Support Services 24 Hour Windows Server 2016 and SCOM Professional
  • Windows and Linux IT Services Windows, Linux, UNIX, Solaris Computer Consultants
  • Work from Home Employees Albuquerque Expertise - Integration Guidance Bernalillo County New Mexico Remote Workforce Albuquerque Consulting Experts - Setup Assistance
  • Xamarin Development Company .NET Linux Development Firms
  • ransomware defense report Consultant Services ransomware vulnerability evaluation Consultant
  • ransomware incident response Consultants ransomware preparedness review Consult

  • Lync Server 2013 Back End Server Consult
    Top Rated Lync Server 2013 and Cisco Unified Communications Professionals

    Progent's Microsoft consultants can help you to assess the value of Lync Server for your business and can assist you to design and execute an installation of Lync Server 2010 that unifies the administration of Instant Messaging and Presence and improves the productivity of your office staff, at-home workers, and mobile workforce. Progent can in addition assist you to perform an efficient upgrade to Lync Server 2010 from Office Communications Server or Live Communications Server, interface Lync Server with Exchange Server, SharePoint Server, and SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the team-computing capabilities of MS Office applications, and provide webinar training and continuing support for Lync and other Microsoft technologies.

  • ransomware removal and data recovery Consultants Snatch ransomware hot line Consultant
  • wireless IP phone integration Remote Support 24-7 Wi-Fi VoIP phone integration Consulting

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