Crypto-Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that represents an existential threat for organizations poorly prepared for an attack. Different versions of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for many years and still inflict havoc. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as frequent unnamed viruses, not only do encryption of on-line critical data but also infiltrate most configured system protection. Data synched to off-site disaster recovery sites can also be encrypted. In a poorly designed system, this can make automated recovery impossible and effectively sets the datacenter back to square one.

Getting back applications and data following a crypto-ransomware intrusion becomes a race against time as the targeted business fights to stop lateral movement and eradicate the virus and to restore business-critical activity. Due to the fact that ransomware requires time to replicate, assaults are often launched during weekends and nights, when successful attacks in many cases take longer to recognize. This compounds the difficulty of rapidly assembling and coordinating a knowledgeable response team.

Progent makes available a variety of solutions for protecting Albuquerque businesses from ransomware penetrations. Among these are staff education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of next-generation security appliances with artificial intelligence capabilities to automatically discover and quarantine new cyber threats. Progent in addition offers the services of veteran ransomware recovery professionals with the track record and perseverance to reconstruct a breached system as quickly as possible.

Progent's Ransomware Restoration Services
Subsequent to a ransomware attack, sending the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will return the needed codes to decipher any or all of your data. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The other path is to re-install the mission-critical parts of your Information Technology environment. Without access to full data backups, this calls for a wide complement of IT skills, professional team management, and the ability to work non-stop until the recovery project is over.

For two decades, Progent has offered certified expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of experience provides Progent the ability to quickly determine necessary systems and organize the remaining components of your IT system following a ransomware penetration and configure them into a functioning system.

Progent's security group deploys powerful project management tools to coordinate the sophisticated recovery process. Progent appreciates the urgency of acting quickly and in concert with a client's management and Information Technology team members to prioritize tasks and to get essential systems back online as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Incident Restoration
A customer hired Progent after their company was penetrated by Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state sponsored hackers, suspected of adopting techniques exposed from the United States National Security Agency. Ryuk goes after specific businesses with limited tolerance for operational disruption and is one of the most lucrative instances of ransomware viruses. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had paralyzed all essential operations and manufacturing processes. The majority of the client's information backups had been online at the start of the attack and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and praying for good luck, but ultimately made the decision to use Progent.

"I cannot speak enough about the support Progent provided us throughout the most fearful period of (our) businesses existence. We would have paid the cybercriminals except for the confidence the Progent experts provided us. That you were able to get our e-mail and important applications back faster than one week was earth shattering. Every single staff member I worked with or messaged at Progent was urgently focused on getting us back online and was working breakneck pace to bail us out."

Progent worked with the customer to quickly determine and prioritize the key elements that needed to be recovered to make it possible to restart departmental functions:

  • Microsoft Active Directory
  • Email
  • MRP System
To get going, Progent followed Anti-virus penetration response best practices by stopping lateral movement and removing active viruses. Progent then started the work of rebuilding Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the businesses’ MRP system leveraged Microsoft SQL, which requires Active Directory services for access to the data.

In less than two days, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then helped perform reinstallations and storage recovery of critical applications. All Microsoft Exchange Server schema and attributes were intact, which facilitated the restore of Exchange. Progent was also able to find intact OST files (Microsoft Outlook Offline Data Files) on user workstations and laptops in order to recover mail messages. A not too old off-line backup of the businesses accounting/ERP systems made them able to return these required applications back on-line. Although major work remained to recover completely from the Ryuk virus, essential services were restored rapidly:

"For the most part, the production line operation showed little impact and we did not miss any customer shipments."

During the next month important milestones in the restoration process were completed in close collaboration between Progent consultants and the client:

  • In-house web applications were restored with no loss of information.
  • The MailStore Exchange Server containing more than 4 million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory Control modules were fully operational.
  • A new Palo Alto 850 security appliance was deployed.
  • Most of the user desktops and notebooks were being used by staff.

"A lot of what transpired in the initial days is nearly entirely a fog for me, but we will not forget the urgency each and every one of the team accomplished to give us our company back. I’ve utilized Progent for at least 10 years, possibly more, and each time I needed help Progent has shined and delivered as promised. This event was a testament to your capabilities."

A likely business disaster was dodged by results-oriented experts, a broad spectrum of subject matter expertise, and tight collaboration. Although in hindsight the ransomware virus incident described here should have been prevented with current cyber security systems and ISO/IEC 27001 best practices, staff training, and properly executed security procedures for backup and applying software patches, the fact is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's team of professionals has proven experience in ransomware virus defense, removal, and data recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thank you for making it so I could get some sleep after we made it over the initial push. All of you did an amazing job, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    The Helpdesk service delivery structure used by Progent's Technical Response Center offers small companies an efficient alternative to dependence on independent consultants by offering broad technical knowledge shared by numerous engineering groups, optional 24x7 availability of emergency assistance, fast escalation to appropriate experts for solving even the most complex issues, support consistency and dependability, quick follow through overseen by seasoned support administrators, a choice of convenient ways for initiating support jobs, plus excellent process visibility made possible by trouble ticket tracking and available via a web portal.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds developing ISA Server-based security installations for IT networks with multiple offices, remote workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your information protection needs without adversely limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent can help small and medium-size organizations to deploy efficient endpoint management solutions for maintaining devices used by telecommuters.

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    Progent's webinar training classes offer small businesses the cost savings, simplicity, and flexibility of web-based learning plus the proven training techniques of experienced instructors who use sophisticated collaboration software to emulate live, interactive classes. Progent offers webinar training for popular desktop applications including elements of Microsoft Office suite such as Office Excel, Word, PowerPoint, and Project: Dynamics accounting and reporting software such as Microsoft Dynamics GP (Great Plains); as well as other top desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    For enterprise project management assistance, Progent can provide access to veteran information technology professionals with decades of background in IT management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to help enterprise customers follow leading practices to ensure that strategic projects are completed on schedule and within budget.

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    Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by reducing the effect of RF congestion, enhancing wireless availability with fast auto-failover, and hardening security by detecting threats and analyzing traffic content based on user type and location. Progent can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller technology.

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    Progent has extensive experience delivering a full-spectrum of online network support and urgent repair services to local governments and school districts across the U.S. Progent is one of the industry’s pioneers in providing advanced remote IT support and has provided IT solutions to organizations in all 50 states. Online support eliminates travel costs and resolves problems more quickly than onsite service calls.

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    Progent's Microsoft-certified consultants can provide remote and onsite expertise for organizations of any size to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you create and validate a security strategy for your Skype for Business solution that meets government and industry requirements.

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    Progent can help small and mid-size organization to design, configure, test and manage backup solutions to support telecommuters.

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    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you won't be tempted to allow minor problems to fester.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and on-premises consulting, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help customers plan and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a cohesive intranet system.

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    Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes network downtime, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and consulting services include expertise with the integration of third-party enhancements of Exchange 2007 Server that are in keeping with your business goals.

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  • Altaro VM Backup and VMware ESXi Consultants
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    Altaro VM Backup offers small and mid-size businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your exposure to data loss, military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows CSV and VMware vCenter for handling large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad array of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software.

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    Progent offers national remote help and troubleshooting services for businesses who operate macOS and OS X environments or whose information systems include a combination of Mac and Microsoft Windows products. Progent's consultants can provide macOS and OS X users a variety of services such as desktop assistance, upgrading to the most recent edition of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad integration and management, or migrating to iCloud services. Remote technical support provides optimum leverage for your information technology budget by preserving user productivity and limiting the hours charged for network repair services. Sophisticated online access utilities and skilled technicians and engineers allow Progent to solve most IT problems without squandering time and money by going to your site. In most of situations your network problems can be dealt with over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security specialists to help you with the most challenging system problems.

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  • Mandriva Linux Consultancy
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    If your company is developing Linux-based software in an environment that has Windows-based processors, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to focus on your area of strategic know-how without the constant hassle of managing your company information system. Through the use of automated server monitoring and by delivering remote and in-person support when your company needs it, Progent offers an economical alternative for maintaining an IT network that provides high dependability, protection, and efficiency. Progent's Linux developer assistance services include full-service network support outsourcing, virtual server infrastructure, remote and on-site support and repair, network monitoring, and Helpdesk services.

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    Years of background providing Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched ability for supporting branch offices that need IT help with the responsiveness associated with with small organizations but which offers effective client interaction, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a branch office located anywhere in California or any area served by Progent's consultants, Progent can offer a broad range of onsite and on-line IT support services and network design expertise.

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