Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyber pandemic that represents an enterprise-level danger for businesses of all sizes poorly prepared for an assault. Multiple generations of ransomware like the CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for many years and continue to inflict harm. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with daily unnamed malware, not only encrypt on-line critical data but also infect all available system backup. Data synchronized to off-premises disaster recovery sites can also be encrypted. In a poorly designed environment, this can make automated recovery impossible and basically sets the entire system back to square one.

Getting back services and information following a crypto-ransomware attack becomes a sprint against time as the targeted business tries its best to stop the spread, remove the ransomware, and resume business-critical activity. Due to the fact that ransomware needs time to move laterally throughout a targeted network, attacks are usually launched at night, when penetrations typically take longer to discover. This compounds the difficulty of rapidly mobilizing and orchestrating a capable response team.

Progent offers a range of solutions for securing San Juan businesses from ransomware events. These include team training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and quarantine zero-day malware attacks. Progent also offers the services of expert crypto-ransomware recovery consultants with the skills and perseverance to rebuild a breached system as soon as possible.

Progent's Ransomware Restoration Services
Subsequent to a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will provide the codes to unencrypt all your files. Kaspersky Labs determined that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms are often several hundred thousand dollars. For larger organizations, the ransom demand can be in the millions of dollars. The alternative is to setup from scratch the critical parts of your IT environment. Absent access to essential data backups, this requires a broad complement of skill sets, well-coordinated project management, and the willingness to work non-stop until the task is completed.

For two decades, Progent has offered certified expert Information Technology services for businesses across the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-recognized certifications including CISM, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has experience in financial systems and ERP software solutions. This breadth of experience provides Progent the ability to efficiently ascertain important systems and integrate the surviving components of your IT environment after a ransomware attack and configure them into an operational network.

Progent's recovery group deploys best of breed project management tools to coordinate the sophisticated restoration process. Progent knows the urgency of acting quickly and together with a client's management and IT resources to assign priority to tasks and to get key services back on-line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Penetration Response
A business sought out Progent after their organization was brought down by Ryuk crypto-ransomware. Ryuk is thought to have been developed by North Korean state criminal gangs, possibly adopting approaches exposed from America's National Security Agency. Ryuk attacks specific businesses with little or no tolerance for operational disruption and is one of the most lucrative versions of ransomware viruses. Major organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area and has around 500 employees. The Ryuk intrusion had brought down all business operations and manufacturing processes. The majority of the client's backups had been online at the time of the attack and were destroyed. The client considered paying the ransom demand (in excess of $200,000) and wishfully thinking for good luck, but in the end engaged Progent.


"I can't thank you enough about the help Progent provided us during the most stressful period of (our) company's existence. We had little choice but to pay the Hackers if not for the confidence the Progent team provided us. That you were able to get our e-mail and key applications back into operation faster than a week was beyond my wildest dreams. Every single expert I talked with or texted at Progent was hell bent on getting us operational and was working all day and night on our behalf."

Progent worked with the customer to rapidly get our arms around and assign priority to the critical services that needed to be addressed in order to continue company functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • MRP System
To start, Progent followed ransomware event mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then started the process of bringing back online Active Directory, the foundation of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not work without AD, and the client's MRP system used Microsoft SQL Server, which requires Active Directory services for access to the databases.

In less than 2 days, Progent was able to rebuild Active Directory services to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of essential systems. All Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to find local OST data files (Microsoft Outlook Off-Line Data Files) on staff workstations and laptops to recover email information. A recent off-line backup of the client's accounting systems made them able to recover these required programs back on-line. Although a lot of work still had to be done to recover totally from the Ryuk damage, critical systems were returned to operations quickly:


"For the most part, the assembly line operation ran fairly normal throughout and we delivered all customer shipments."

Over the following couple of weeks key milestones in the restoration process were completed in tight collaboration between Progent engineers and the client:

  • In-house web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were 100 percent operational.
  • A new Palo Alto 850 firewall was installed.
  • Most of the user PCs were operational.

"A lot of what happened those first few days is mostly a fog for me, but my team will not forget the care all of you accomplished to give us our business back. I have entrusted Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered. This situation was a stunning achievement."

Conclusion
A possible business catastrophe was averted by hard-working experts, a broad spectrum of technical expertise, and close collaboration. Although in retrospect the crypto-ransomware attack described here should have been identified and disabled with up-to-date security solutions and recognized best practices, team training, and well designed incident response procedures for information protection and applying software patches, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware virus, remember that Progent's team of professionals has proven experience in ransomware virus blocking, removal, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for making it so I could get some sleep after we made it over the first week. All of you did an amazing job, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in San Juan
For ransomware system recovery services in the San Juan metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent can help you prepare and execute an efficient move to Dynamics GP/Great Plains so that you retain your data, strengthen your protection, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity disruption by creating and following a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce solutions that work transparently with Dynamics GP.


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