Crypto-Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyberplague that poses an extinction-level threat for businesses unprepared for an assault. Different versions of crypto-ransomware like the CryptoLocker, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for many years and still inflict destruction. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily as yet unnamed viruses, not only do encryption of on-line information but also infect many accessible system backup. Information synched to off-site disaster recovery sites can also be encrypted. In a poorly designed environment, it can make automated restoration hopeless and effectively sets the network back to zero.

Getting back services and data after a crypto-ransomware outage becomes a sprint against the clock as the targeted business fights to stop the spread and clear the ransomware and to resume business-critical operations. Since ransomware needs time to move laterally, penetrations are often sprung on weekends and holidays, when penetrations are likely to take more time to uncover. This compounds the difficulty of rapidly mobilizing and coordinating a qualified response team.

Progent provides a variety of help services for securing San Juan businesses from ransomware events. Among these are staff training to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to detect and quarantine day-zero malware assaults. Progent in addition offers the assistance of seasoned crypto-ransomware recovery engineers with the skills and perseverance to restore a breached environment as soon as possible.

Progent's Crypto-Ransomware Recovery Services
After a crypto-ransomware penetration, sending the ransom demands in cryptocurrency does not guarantee that merciless criminals will respond with the keys to decipher any of your files. Kaspersky estimated that seventeen percent of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The other path is to setup from scratch the critical components of your IT environment. Without the availability of full data backups, this calls for a wide complement of IT skills, well-coordinated team management, and the willingness to work continuously until the task is completed.

For two decades, Progent has offered expert IT services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise in financial management and ERP software solutions. This breadth of expertise gives Progent the skills to knowledgably identify important systems and integrate the surviving pieces of your IT environment following a ransomware penetration and configure them into a functioning system.

Progent's ransomware group utilizes top notch project management tools to orchestrate the sophisticated recovery process. Progent knows the urgency of working quickly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get the most important systems back online as fast as humanly possible.

Customer Story: A Successful Ransomware Incident Restoration
A client engaged Progent after their network was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by Northern Korean state criminal gangs, suspected of using techniques exposed from America's National Security Agency. Ryuk goes after specific companies with limited ability to sustain disruption and is one of the most lucrative examples of ransomware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company headquartered in the Chicago metro area and has about 500 workers. The Ryuk intrusion had brought down all business operations and manufacturing processes. Most of the client's data protection had been on-line at the time of the attack and were eventually encrypted. The client was pursuing financing for paying the ransom demand (more than $200K) and wishfully thinking for good luck, but in the end brought in Progent.

"I can't tell you enough in regards to the care Progent provided us throughout the most fearful period of (our) businesses survival. We had little choice but to pay the cyber criminals behind the attack if not for the confidence the Progent team gave us. The fact that you were able to get our messaging and critical servers back on-line sooner than five days was beyond my wildest dreams. Each expert I interacted with or e-mailed at Progent was absolutely committed on getting us working again and was working 24/7 to bail us out."

Progent worked together with the client to rapidly assess and assign priority to the critical systems that had to be recovered to make it possible to continue company operations:

  • Windows Active Directory
  • Microsoft Exchange Email
  • MRP System
To begin, Progent followed Anti-virus event response industry best practices by stopping lateral movement and removing active viruses. Progent then started the process of rebuilding Microsoft Active Directory, the foundation of enterprise networks built upon Microsoft technology. Microsoft Exchange email will not work without AD, and the businesses' MRP system used Microsoft SQL, which requires Active Directory for security authorization to the database.

Within 48 hours, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then performed setup and hard drive recovery on critical systems. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Off-Line Folder Files) on various PCs and laptops in order to recover mail data. A not too old offline backup of the customer's financials/MRP software made them able to recover these essential applications back online for users. Although major work was left to recover completely from the Ryuk damage, core services were returned to operations rapidly:

"For the most part, the assembly line operation showed little impact and we produced all customer deliverables."

Over the following month critical milestones in the recovery process were made through close collaboration between Progent engineers and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Server with over 4 million historical messages was brought online and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory Control functions were 100 percent recovered.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Ninety percent of the user PCs were functioning as before the incident.

"A lot of what transpired in the early hours is nearly entirely a blur for me, but we will not soon forget the countless hours each of your team put in to help get our company back. I've entrusted Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered. This situation was no exception but maybe more Herculean."

A likely business catastrophe was dodged with hard-working experts, a wide range of knowledge, and close collaboration. Although in hindsight the crypto-ransomware attack described here would have been shut down with advanced security technology and security best practices, staff education, and well designed incident response procedures for data protection and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware attack, remember that Progent's roster of experts has a proven track record in ransomware virus defense, cleanup, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), I'm grateful for making it so I could get some sleep after we made it through the initial push. Everyone did an fabulous job, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in San Juan
For ransomware system recovery consulting services in the San Juan area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and maintain Cisco's security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your changing business requirements. Progent's Cisco-Premier network consultants support Cisco's complete line of hardware and software targeted at eliminating information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can help you deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user certification, permissions, and tracking from a graphical Web interface.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has consultants experienced in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration assistance, and one-on-one or group online training tailored to address your specific requirements. Progent's experts also can help you build and support a protected, reliable network infrastructure to run your ERP, MRP and accounting solutions.

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    Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a modern cybersecurity solution that extends across your on-premises and cloud assets and protects all users at any location with any device.

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    Progent's certified cybersecurity experts can perform NodeZero-powered penetration tests to verify your security monitoring and protection systems and policies are correctly configured and effective.

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    Progent offers cost-effective online access to an Oracle-certified MySQL DBA or software developer and can help organizations of any size to configure and support MySQL within a robust IT infrastructure that provides advanced performance, scalability, and protection. Progent also has experience helping companies port databases from Oracle to MySQL.

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    Progent's certified Windows Server 2022 consultants can assist your company to design and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-prem implementation of Windows Server 2022.

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    Progent's Microsoft-certified consultants provide technical support and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Microsoft Exchange 2003 Server include system design, deployment, documentation, local and off-site technical support, Help Desk outsourcing, expert security consulting, and full-service IT outsourcing.

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    Progent's Microsoft-premier consultants can help your organization to update your application servers or workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit processing, design an efficient upgrade process that minimizes business disruptions, and offer inexpensive, professional online support to aid your organization to configure 64-bit operating systems and application software on your current hardware.

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    Progent's ProSight portfolio of managed IT services are geared to provide organizations who maintain minimal in-house IT support staffs with affordable help from enterprise-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed IT services include fixed network maintenance costs, automation of common management tasks, ongoing absorption of new information technology, smooth migration from legacy technology to modern solutions, improved fit between information technology with strategic goals, access to veteran IT experts, and allowing management to concentrate on business issues instead of fast-evolving computer technology.

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