Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that poses an existential danger for businesses poorly prepared for an attack. Multiple generations of ransomware such as Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been replicating for years and still inflict harm. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus additional unnamed viruses, not only encrypt online critical data but also infect all available system restores and backups. Information synched to the cloud can also be rendered useless. In a poorly architected system, it can make any restoration useless and effectively sets the datacenter back to zero.

Getting back services and data after a ransomware intrusion becomes a sprint against time as the victim tries its best to contain and clear the ransomware and to resume mission-critical activity. Due to the fact that ransomware requires time to spread, assaults are frequently sprung during weekends and nights, when penetrations may take longer to recognize. This multiplies the difficulty of quickly assembling and coordinating an experienced response team.

Progent makes available a variety of solutions for securing San Juan enterprises from ransomware penetrations. Among these are team education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security appliances with artificial intelligence technology to automatically identify and suppress zero-day threats. Progent in addition provides the services of seasoned ransomware recovery consultants with the talent and commitment to reconstruct a breached environment as rapidly as possible.

Progent's Crypto-Ransomware Recovery Services
Following a ransomware event, sending the ransom in cryptocurrency does not provide any assurance that cyber criminals will respond with the needed keys to unencrypt any of your information. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never restored their information even after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the vital components of your IT environment. Without access to complete system backups, this requires a wide complement of IT skills, professional team management, and the willingness to work 24x7 until the recovery project is over.

For two decades, Progent has provided professional IT services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of expertise gives Progent the capability to knowledgably identify necessary systems and consolidate the remaining components of your computer network environment after a ransomware event and rebuild them into a functioning system.

Progent's recovery team of experts deploys powerful project management applications to coordinate the complex recovery process. Progent appreciates the urgency of acting rapidly and in unison with a client's management and Information Technology resources to prioritize tasks and to put the most important applications back on line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Incident Recovery
A customer engaged Progent after their network system was crashed by Ryuk crypto-ransomware. Ryuk is thought to have been launched by Northern Korean state criminal gangs, suspected of adopting algorithms leaked from Americaís NSA organization. Ryuk targets specific businesses with little tolerance for disruption and is one of the most lucrative versions of ransomware viruses. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in the Chicago metro area and has around 500 staff members. The Ryuk event had frozen all essential operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the beginning of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but ultimately reached out to Progent.


"I canít thank you enough about the help Progent provided us during the most critical period of (our) companyís survival. We most likely would have paid the hackers behind this attack if it wasnít for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and production applications back into operation in less than five days was incredible. Each expert I worked with or messaged at Progent was urgently focused on getting us operational and was working day and night to bail us out."

Progent worked together with the client to quickly assess and assign priority to the mission critical applications that had to be addressed to make it possible to continue departmental functions:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To start, Progent followed AV/Malware Processes event mitigation best practices by stopping lateral movement and cleaning systems of viruses. Progent then began the process of rebuilding Microsoft AD, the foundation of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the businessesí accounting and MRP system used Microsoft SQL Server, which requires Windows AD for authentication to the databases.

Within two days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then completed setup and storage recovery on the most important applications. All Exchange Server ties and configuration information were intact, which facilitated the restore of Exchange. Progent was also able to collect intact OST data files (Outlook Email Offline Folder Files) on user desktop computers and laptops in order to recover email data. A recent offline backup of the customerís manufacturing systems made them able to restore these required services back online for users. Although significant work still had to be done to recover completely from the Ryuk damage, the most important systems were recovered quickly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer deliverables."

Over the following month critical milestones in the recovery project were made in tight cooperation between Progent team members and the client:

  • Self-hosted web sites were restored without losing any information.
  • The MailStore Exchange Server with over 4 million archived messages was brought on-line and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory capabilities were completely restored.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Most of the user desktops and notebooks were being used by staff.

"A huge amount of what occurred those first few days is nearly entirely a haze for me, but my team will not soon forget the commitment each and every one of your team accomplished to help get our company back. Iíve been working with Progent for the past 10 years, maybe more, and each time Progent has shined and delivered. This time was no exception but maybe more Herculean."

Conclusion
A potential business catastrophe was evaded by top-tier professionals, a wide array of knowledge, and close teamwork. Although in post mortem the ransomware attack detailed here should have been disabled with advanced security systems and NIST Cybersecurity Framework best practices, staff training, and properly executed security procedures for backup and keeping systems up to date with security patches, the fact is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's team of experts has extensive experience in ransomware virus defense, cleanup, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were helping), thank you for letting me get rested after we got past the most critical parts. All of you did an impressive effort, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in San Juan
For ransomware system recovery consulting in the San Juan metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent is convinced that a well architected and implemented information system is a crucial factor for accelerating any company's success, and Progent applies this credo in our own network environment. We have built a non-stop virtual office network that enables Progent's staff engineers and certified contractors to offer rapid and effective support, collaborate easily on sophisticated jobs, and gain from career and private growth from being part of an exciting company ethos of personal drive and freedom.

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    Progent's data protection experts can help you to create, implement and manage a backupup/restore solution built around MSP360 Backup software to protect your resources hosted on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss resulting from human mistakes, system glitches, malicious insiders, and external assaults like ransomware.

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    Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a level of network stability that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) solutions available as low-cost services designed to assist you to identify and resolve a an array of IT network problems before they can hurt productivity.

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    E-Mail Guard by Postini offers constantly upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to purchase for a standard Postini license, you can still have access to Postiniís Perimeter Manager technology via Progentís E-Mail Guard anti-spam and virus defense aggregation offering. Progentís expert email security consultants can help you create an email safety plan that features antispam and antivirus products and processes.

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    For desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist your company to design a XenDesktop environment that improves the strategic impact of your IT network; integrate XenDesktop technology with your servers, end-user devices, and peripherals; migrate your existing virtual desktop software to current versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also train your network managers to adhere to best practices to manage XenDesktop effectively.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants offer remote or onsite configuration and troubleshooting support to help your organization to design, configure, upgrade, optimize, administer and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your unique workplace design, building structure, and anticipated network traffic.

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