Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that represents an extinction-level threat for businesses poorly prepared for an attack. Different iterations of ransomware like the CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been replicating for many years and continue to inflict damage. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus daily as yet unnamed malware, not only do encryption of online information but also infiltrate any available system protection. Data synchronized to off-site disaster recovery sites can also be ransomed. In a vulnerable data protection solution, it can render any restore operations useless and basically sets the datacenter back to zero.

Getting back online programs and information following a crypto-ransomware outage becomes a race against the clock as the targeted business fights to stop lateral movement and clear the ransomware and to restore business-critical operations. Due to the fact that ransomware needs time to move laterally, attacks are often launched during nights and weekends, when attacks in many cases take longer to discover. This multiplies the difficulty of rapidly marshalling and coordinating a knowledgeable response team.

Progent has a variety of services for securing San Juan organizations from crypto-ransomware events. Among these are user training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security solutions with AI capabilities to rapidly detect and suppress day-zero threats. Progent also offers the assistance of veteran crypto-ransomware recovery engineers with the track record and perseverance to restore a breached network as soon as possible.

Progent's Crypto-Ransomware Recovery Support Services
Following a crypto-ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will respond with the needed codes to decipher all your information. Kaspersky Labs determined that 17% of ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to piece back together the essential components of your IT environment. Without the availability of essential system backups, this requires a wide complement of IT skills, top notch project management, and the ability to work 24x7 until the task is done.

For two decades, Progent has offered certified expert IT services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have attained advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with financial systems and ERP application software. This breadth of experience provides Progent the skills to rapidly determine necessary systems and organize the remaining parts of your computer network environment after a ransomware event and rebuild them into a functioning system.

Progent's security team uses state-of-the-art project management tools to coordinate the sophisticated restoration process. Progent knows the importance of acting quickly and in unison with a client's management and IT staff to assign priority to tasks and to get key services back on line as soon as possible.

Customer Story: A Successful Ransomware Penetration Restoration
A customer escalated to Progent after their network was penetrated by the Ryuk ransomware. Ryuk is believed to have been deployed by North Korean government sponsored criminal gangs, suspected of using strategies exposed from the U.S. National Security Agency. Ryuk goes after specific businesses with little or no room for disruption and is one of the most lucrative instances of ransomware. Major organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk event had paralyzed all essential operations and manufacturing capabilities. Most of the client's backups had been online at the time of the intrusion and were damaged. The client was pursuing financing for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for good luck, but ultimately utilized Progent.

"I cannot thank you enough about the expertise Progent gave us throughout the most critical time of (our) businesses existence. We had little choice but to pay the cybercriminals except for the confidence the Progent team afforded us. The fact that you were able to get our e-mail and essential applications back on-line in less than five days was earth shattering. Each expert I worked with or communicated with at Progent was totally committed on getting us back online and was working at all hours to bail us out."

Progent worked together with the customer to rapidly identify and assign priority to the essential areas that had to be recovered in order to continue company operations:

  • Microsoft Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware incident mitigation industry best practices by stopping the spread and disinfecting systems. Progent then initiated the task of rebuilding Active Directory, the heart of enterprise networks built on Microsoft technology. Exchange email will not function without Windows AD, and the client's financials and MRP software leveraged SQL Server, which depends on Active Directory for security authorization to the database.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then assisted with setup and hard drive recovery of critical applications. All Exchange Server ties and configuration information were intact, which facilitated the restore of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Offline Data Files) on various PCs in order to recover mail information. A recent off-line backup of the customerís financials/ERP systems made it possible to recover these essential applications back servicing users. Although a large amount of work remained to recover completely from the Ryuk attack, essential services were restored rapidly:

"For the most part, the production line operation was never shut down and we made all customer shipments."

Throughout the next few weeks critical milestones in the restoration project were completed through tight cooperation between Progent engineers and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Exchange Server exceeding four million archived emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100% functional.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Nearly all of the user workstations were being used by staff.

"Much of what went on those first few days is mostly a haze for me, but my management will not soon forget the urgency each and every one of you accomplished to help get our business back. Iíve utilized Progent for the past 10 years, maybe more, and each time I needed help Progent has shined and delivered as promised. This event was a Herculean accomplishment."

A potential business-killing catastrophe was avoided by dedicated experts, a broad range of technical expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware penetration described here should have been prevented with up-to-date security systems and security best practices, user and IT administrator training, and appropriate incident response procedures for information backup and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware incident, remember that Progent's team of professionals has substantial experience in ransomware virus defense, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), Iím grateful for making it so I could get some sleep after we got past the initial push. Everyone did an amazing job, and if any of your guys is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    For Windows desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop solution that maximizes the strategic value of your information system; integrate XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide advanced online technical support. Progent can also instruct your network managers to adhere to best practices to maintain XenDesktop efficiently.

  • Remote Technical Support SQL Server 2016 Data Mining SQL Server 2016 Stretch Database Configuration
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    Hosting for Virtual Servers Consulting

    Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in an environment that gives the maximum degree of dependability and expandability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management options are based on proven virtualization architectures that allow small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.

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  • San Juan NotPetya Ransomware Settlement Support San Juan, U.S.A. San Juan WannaCry Ransomware Settlement Negotiation Consulting San Juan, Puerto Rico
  • San Juan Remote Workers San Juan Expertise - Network Security Solutions Assistance San Juan Offsite Workforce Network Security Solutions Consulting Services San Juan

  • Dynamics GP/Great Plains Integration Services
    Microsoft Certified Expert IT Services Dynamics GP/Great Plains

    Progentís Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP is a Microsoft accounting platform and business management solution based, like all Microsoft financial tools, on the scalable and popular foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP line, provides a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and configure, and with its modular design you can license only the capability you currently need, with the ability to expand users and increase capabilities when necessary. Progentís Microsoft Dynamics GP Software consulting experts can show you how to install, customize and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP/Great Plains.

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  • CCNP Certified Nexus 5600 Switch Computer Consultants
    Nexus 5000 Switch Integration Support

    Nexus series switches are intended to provide the speed, expandability, resilience, cloud readiness, density, data protection and ease of management needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting expertise to help your IT staff to design an efficient network architecture, build pilot environments to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security and compliance assessments, configure proactive monitoring, fully utilize resources through virtualization, analyze and repair switching and routing issues, maximize system performance, plan for expected growth, and set up the powerful zero-downtime features incorporated into Cisco's Nexus products. Progent's consultants can also help you to migrate efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.

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    Progent's application experts offer advanced consulting, custom development, deployment assistance, and webinar training for popular business applications that address key areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with decades of background providing advanced consulting services online, Progent can assist clients anywhere in the U.S. to avoid the time and fees related to travel and on-premises activity without sacrificing the high quality of technical support.

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  • Project Requirements Definition Consultant
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    For advanced project management support, Progent can provide access to veteran information technology experts with years of background in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist enterprise customers follow leading practices to ensure that major projects are completed on time and within budget.

  • Shared Service Desk Support Outsourcing Shared Support Desk IT Services
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  • Specialist CISM Certified Cybersecurity Management Consultants Certified Cybersecurity Management
  • Specialist Exchange 2007 Technology Professional Microsoft Exchange 2007
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  • Supplemental Support Desk Professionals Virtual Support Desk Online Support
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  • Symantec Raptor Security Company Symantec VelociRaptor Audit

  • Windows Server 2012 R2 Cloud Engineer
    Biggest Support and Setup Windows Server 2012 R2 Configuration Manager

    Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support staff, create a corporate-wide security strategy, streamline network management, assist with creating applications, and build and validate a DR/BC plan.

  • System Center 2016 Configuration Manager Specialist 24/7 System Center 2016 Security Consultants
  • Technical Support Windows 2000 Online Consulting Windows 2000 Server
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  • Technology Consulting Services Server Consolidation Server Consolidation Integration Services
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    Specialists ADSL2+

    Progent can provide the cost-effective services of remote Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet connectivity solution meets your business needs. Services available from Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a seamless switchover to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable BGP architectures.

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  • Temporary IT Staff Augmentation Services Network Consultants Technology Consulting Temporary Staff Augmentation
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  • Trainer Adobe Illustrator 24-Hour Digidesign Pro Tools Education

  • Exchange 2013 Performance Tuning Computer Consultant
    Exchange 2013 DAG Consultancy

    Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These improvements affect key areas like ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online consulting and management for Microsoft Exchange Server 2013.

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  • Urgent Home Based Microsoft Consulting Careers Compensation for Telecommuting Microsoft Consultant Part Time Jobs
  • Urgent Intune App Wrapping Setup and Support Intune Company Portal Remote Consulting

  • Microsoft and Cisco Authorized Expert On-site Technical Support Knowledge Transfer
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    Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

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  • ISA 2004 Server Consulting Services
    Support and Setup ISA 2004 Standard Edition Server

    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds creating corporate security solutions for information systems with many sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small company design and implement an installation of ISA Server 2004 that meets your information protection needs without restricting your network.

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    Duo Two-factor Authentication (2FA) Technical Support Services

    Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.

  • Virtualization Services Top Ranked Server Consolidation Support Outsourcing
  • WatchGuard Fireware Network Security Audit Technology Consulting Services WatchGuard VPN
  • Windows 8.1 Storage Spaces Setup Consultancy Services Microsoft Windows 8.1 Consulting Services
  • Windows Server 2008 BranchCache Consult Windows Server 2008 Hyper-VI Consultants

  • ProSight Remote Desktop Monitoring On-site Support
    ProSight Remote Desktop Monitoring Integration

    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital devices that drive your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they can disrupt productivity.

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  • Best Practices Online Troubleshooting
    Access to External Support Databases Networking Companies

    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of network service, performing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve actual network problems rapidly.

  • Windows Server 2016 Software Load Balancing Onsite Technical Support Windows Server 2016 Migration Technology Consulting Services
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  • Work at Home Endpoint Management Computer Consultant 24/7 Work at Home Endpoint Management Configuration
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  • Juniper Junos CLI Cybersecurity Firms
    Juniper Junos BGT Consulting Services

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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