Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that represents an extinction-level danger for businesses of all sizes poorly prepared for an assault. Different versions of ransomware like the Reveton, CryptoWall, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and still inflict havoc. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as frequent as yet unnamed newcomers, not only do encryption of online files but also infect many configured system backup. Information synched to cloud environments can also be rendered useless. In a poorly architected system, it can make automatic recovery impossible and basically sets the network back to square one.

Getting back applications and information after a ransomware outage becomes a sprint against the clock as the targeted organization tries its best to stop lateral movement and cleanup the ransomware and to restore enterprise-critical operations. Since ransomware needs time to spread, attacks are frequently sprung during nights and weekends, when penetrations typically take more time to identify. This multiplies the difficulty of quickly marshalling and organizing an experienced mitigation team.

Progent offers a variety of support services for protecting San Juan enterprises from crypto-ransomware attacks. These include staff education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to discover and suppress day-zero modern malware attacks. Progent in addition can provide the assistance of expert crypto-ransomware recovery consultants with the talent and commitment to rebuild a compromised environment as urgently as possible.

Progent's Ransomware Restoration Support Services
Soon after a crypto-ransomware penetration, paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will return the needed codes to decipher any or all of your information. Kaspersky ascertained that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The alternative is to setup from scratch the essential parts of your IT environment. Without access to complete data backups, this requires a wide complement of skills, top notch project management, and the capability to work non-stop until the job is done.

For twenty years, Progent has provided professional Information Technology services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned top certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of experience gives Progent the ability to knowledgably understand critical systems and consolidate the surviving pieces of your network environment following a ransomware penetration and configure them into a functioning network.

Progent's security group has best of breed project management tools to coordinate the sophisticated restoration process. Progent understands the importance of acting quickly and together with a customer's management and IT team members to prioritize tasks and to get the most important systems back online as fast as possible.

Client Case Study: A Successful Ransomware Intrusion Restoration
A business sought out Progent after their organization was taken over by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean government sponsored cybercriminals, possibly using approaches leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little or no tolerance for disruption and is among the most profitable iterations of ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business based in Chicago and has about 500 staff members. The Ryuk event had disabled all company operations and manufacturing processes. Most of the client's data protection had been on-line at the time of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of two hundred thousand dollars) and praying for the best, but ultimately made the decision to use Progent.


"I can't tell you enough about the care Progent provided us during the most stressful period of (our) company's life. We most likely would have paid the cybercriminals if it wasn't for the confidence the Progent group provided us. That you were able to get our e-mail system and key applications back into operation in less than seven days was beyond my wildest dreams. Each expert I worked with or communicated with at Progent was urgently focused on getting us operational and was working breakneck pace to bail us out."

Progent worked with the client to rapidly understand and prioritize the essential services that needed to be addressed in order to resume company functions:

  • Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus incident response best practices by stopping lateral movement and disinfecting systems. Progent then initiated the process of bringing back online Microsoft Active Directory, the heart of enterprise environments built upon Microsoft Windows technology. Exchange email will not function without AD, and the client's MRP applications leveraged SQL Server, which needs Windows AD for authentication to the information.

Within 2 days, Progent was able to restore Active Directory to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery of essential applications. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to locate intact OST files (Outlook Email Offline Folder Files) on user workstations to recover mail information. A not too old offline backup of the customer's accounting/ERP systems made them able to recover these required services back on-line. Although a large amount of work needed to be completed to recover fully from the Ryuk event, the most important services were recovered quickly:


"For the most part, the assembly line operation showed little impact and we made all customer deliverables."

Throughout the next few weeks key milestones in the restoration project were completed through close cooperation between Progent engineers and the customer:

  • In-house web sites were restored without losing any information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory modules were fully operational.
  • A new Palo Alto 850 security appliance was deployed.
  • Most of the user workstations were operational.

"Much of what occurred during the initial response is nearly entirely a haze for me, but we will not forget the urgency each and every one of you put in to help get our business back. I have been working together with Progent for the past ten years, maybe more, and each time I needed help Progent has impressed me and delivered. This event was a stunning achievement."

Conclusion
A potential enterprise-killing disaster was dodged with dedicated professionals, a wide array of technical expertise, and close collaboration. Although in hindsight the crypto-ransomware penetration described here could have been stopped with modern cyber security technology and best practices, team training, and well designed security procedures for data backup and applying software patches, the fact remains that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of professionals has proven experience in ransomware virus defense, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), thanks very much for letting me get rested after we got over the initial fire. All of you did an fabulous effort, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in San Juan
For ransomware system restoration expertise in the San Juan area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or update .NET applications quickly and at low cost.

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  • Remote Technical Support Exchange 2019 Data Loss Prevention Microsoft Exchange Information Technology Consulting
  • Remote Technical Support MSP360 VM Backup MSP360 Exchange Mailbox Backup Network Consulting
  • Remote Technical Support Windows 2019 Server Puerto Rico Windows Server 2012 Network Consultants Puerto Rico

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    GIAC Systems and Network Auditor (GSNA) Networking Companies

    Progent offers customers the services of consultants who have earned some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their IT service consultants have accredited training as well as extensive real-world backgrounds so that Progent's clients can engage Progent's support with confidence. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts brings privileges for significantly better vendor assistance than is offered to uncertified service providers, enabling Progent to deliver clients a higher level of IT support. In other cases, major certifications such as CISM or CISSP for IT security can aid enterprise customers to show compliance with regulatory demands by engaging the services of recognized industry professionals.

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    Microsoft SBS Premium Add-on Network Consulting

    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT consultant with real-world background and broad knowledge in planning and building cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in deploying, managing, and troubleshooting network solutions powered by the SBS line of servers and applications.

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  • Google GCP Cloud hybrid cloud solutions Engineer
    Consulting Google Cloud VPN

    Progent can provide affordable online and onsite consulting to help organizations to migrate any portion of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow access to Google's cutting edge machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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  • Server Migration Specialists Exchange Server 2013 San Juan, United States 24/7 Exchange 2003 Server Internet Networking Consultants
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  • Small Business Network Consultants Small Company Consultant Services

  • Windows SharePoint Services Computer Consultant
    SharePoint Portal Server 2003 Remote Troubleshooting

    Progent's Microsoft-certified consultants can provide companies of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, teams and data. SharePoint Server offers a central location for your workers or customers to access, manage, share and interact with useful information, documents, and applications and to interact with other people. Microsoft SharePoint allows faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, workgroups and projects with the data they've developed in a way that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can assist you to manage your current SharePoint solution or upgrade to the current version of SharePoint Server or to SharePoint Online.

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  • Small Business Network Technology Consulting Services CISA Certified Security Expert Online Support Small Business Network
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  • Small Offices Information Technology Outsourcing Systems Consultant Small Business
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  • Les Kent has a 35-year track record of effective network integration, corporate administration, marketing, and operations. He has shown a talent for creating sophisticated IT solutions in his roles as as a system designer, programmer, project manager, deployment consultant, and troubleshooter for small companies, new ventures, and major corporations.

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  • Specialists Email Intent Analysis ProSight Email Guard Content Filtering Consultant
  • Sun Solaris Remote Technology Professional Onsite Support UNIX Online
  • Supplemental Call Center Technical Support Services Extended Service Desk Network Consultant

  • Support and Integration Microsoft Exchange 2019
    Exchange 2019 Consultants

    Progent can help you in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Hyper-V; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.

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  • Supplemental IT Staffing Services Consulting Experts San Juan Short Term IT Staffing for IT Support Groups San Juan-Caribbean, U.S.A.
  • Support Microsoft Operations Manager 24 Hour System Center MOM Consultancy

  • Suse Linux Professional
    CentOS Linux Remote Technical Support

    Progent's Linux consulting experts provide small businesses and developers help with managing and supporting Linux systems that operate with Microsoft-powered networks. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Windows with leading Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

  • Support and Integration Network Support Help Desk Information Technology Consulting Help Desk
  • System Center 2007 Support Services Support Operations Manager Migration
  • Technical Consultant Cisco VPN and Firewall ASA 5500 Network Consulting

  • Online Support 64-bit Upgrade
    64-bit Server Support Services

    Progent's Microsoft-certified consultants can assist your organization to update your application servers or workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit computing, design an affordable upgrade process that minimizes business disruptions, and provide inexpensive, professional online help to aid your company to install 64-bit operating systems and application software on your current computers.

  • San Juan Avaddon Crypto-Ransomware Remediation San Juan-Caribbean, U.S.A.
  • Technology Consulting ProSight ESP Endpoint Protection Services Top Ranked IT Consulting Modern Network Security

  • Fault Tolerant Internet Data Center Computer Engineer
    24-Hour Non-stop Data Centers Remote Technical Support

    Progent's Data Center professionals can help you identify fault-tolerant data centers that match the specific requirements of your business. Fault tolerant off-site data centers are especially attractive to small organizations because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to build an in-house data center with even a minimum level of fault tolerance is financially prohibitive for typical small organizations. Progent is ready to help you get all the benefits of non-stop data centers and 24x7 colo sites by providing a full range of consulting and support services.

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  • Top Meraki Switch Configuration Integration Support Meraki Switch Upgrade Network Engineer
  • Top ProSight Virtual Machine Hosting Consulting Services Consultancy ProSight Hosting for Virtual Servers

  • SentinelOne Singularity Control Reseller Computer Consulting
    SentinelOne Endpoint Security Consulting Services

    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that includes machine learning technology and advanced services to provide cutting-edge endpoint detection and response.

  • Top Quality Consulting Services Symantec Raptor Award Winning Symantec Security Consulting
  • Top Ranked Consultant Linux RedHat Remote Linux RedHat Phone-based Professionals
  • Top Ranked Remote Support Microsoft Operations Manager Award Winning Engineer Operations Manager
  • Top Rated Advantages of IT Outsourcing Whitepapers Emergency White Papers IT Co-sourcing
  • Top Rated On-site Technical Support SQL Server 2016 Backup Microsoft Certified Partner SQL Server Management Studio Help and Support
  • Top Windows Server 2003 Services Remote Consulting Windows 2003 Server
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  • Urgent System Center 2016 and Office 365 Integration Integration Microsoft Certified Expert System Center 2016 and SSRS Reporting Engineer
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  • WannaCry Ransomware Protection Professional Engineers Ransomware Protection
  • WatchGuard Firebox T70 Firewall Cybersecurity Tech Services WatchGuard Firewall Security Consulting
  • Watchguard Security Services Award Winning Symantec Security Firm
  • Web Application Security Assessment Consultant Information Risk Evaluation Consultant

  • Palo Alto Networks DNS Security Security Consultancies
    Security Auditor Palo Alto Networks PA-Series Firewalls

    Progent's Palo Alto Networks firewall consultants can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that spans your on-premises and cloud resources and protects any user anywhere with any endpoint device.

  • Windows 2003 Cluster Server Technology Consulting Specialist High-Availability Failover Clustered Servers
  • Windows 2008 R2 Integration Microsoft Windows 2008 R2 IT Services
  • Windows 7 Services Windows 7 64-bit Upgrade Migrations
  • Windows 7 Upgrade Support and Help Network Consultant Windows 7 Integration
  • Windows Server 2012 R2 Cloud Consultants Microsoft Windows Server 2012R2 Technical Consultant
  • Windows Server 2012 R2 Hyper-V Virtual Switch Professional Windows Server 2012R2 Active Directory Consultancy

  • Solaris with Windows Specialists
    Windows, UNIX, Solaris Remote Consulting

    If your company has a UNIX or Linux network or a mixed-platform network, Progent's CISA and CISSP-premier consultants can assist your whole organization in a broad array of security areas such as security administration procedures, security architecture and strategies, connection management products and techniques, applications development security, operations security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental skills and international standards of performance that information security managers are expected to possess. These certification provide IT management the confidence that those who have earned their CISM, CISSP or ISSAP qualification have the experience and theory to deliver world-class security management and consulting help.

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  • Windows Server 2012R2 Multitenancy Computer Consultant Windows Server 2012 R2 Configuration Manager Computer Consultant
  • Windows Server 2016 and SCOM Computer Consultants Top Quality Windows Server 2016 Virtual Machine Load Balancing Network Consulting
  • Wireless Access Point Network Engineer WiFi Support Outsourcing
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  • Work at Home Endpoint Management Support Offsite Workers Endpoint Management On-site Technical Support
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