Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that presents an extinction-level threat for businesses of all sizes poorly prepared for an assault. Different versions of ransomware such as CrySIS, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been out in the wild for many years and continue to cause destruction. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as frequent unnamed malware, not only encrypt on-line files but also infect all configured system protection mechanisms. Files synchronized to the cloud can also be corrupted. In a vulnerable system, this can make automatic restoration impossible and effectively sets the entire system back to square one.

Getting back online programs and information following a ransomware event becomes a race against time as the targeted business fights to contain the damage and clear the ransomware and to resume enterprise-critical activity. Due to the fact that ransomware needs time to spread, assaults are often sprung during nights and weekends, when successful penetrations typically take longer to notice. This multiplies the difficulty of quickly marshalling and orchestrating a capable response team.

Progent offers a range of support services for protecting Virginia Beach enterprises from ransomware attacks. Among these are team member education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to discover and extinguish zero-day modern malware assaults. Progent in addition can provide the assistance of veteran ransomware recovery professionals with the skills and perseverance to rebuild a compromised network as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
After a ransomware attack, even paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will provide the needed codes to unencrypt any of your data. Kaspersky Labs determined that 17% of ransomware victims never restored their information even after having paid the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to re-install the vital elements of your Information Technology environment. Without the availability of complete data backups, this calls for a broad range of skills, top notch project management, and the willingness to work non-stop until the recovery project is completed.

For twenty years, Progent has offered professional IT services for companies throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have been awarded high-level certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of expertise gives Progent the ability to rapidly ascertain important systems and integrate the remaining components of your network system following a crypto-ransomware penetration and assemble them into a functioning system.

Progent's security team utilizes top notch project management applications to orchestrate the sophisticated recovery process. Progent knows the urgency of working swiftly and together with a client's management and Information Technology staff to assign priority to tasks and to put key systems back on line as soon as humanly possible.

Business Case Study: A Successful Ransomware Penetration Recovery
A business engaged Progent after their network was taken over by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored hackers, suspected of adopting approaches exposed from the United States NSA organization. Ryuk attacks specific businesses with little ability to sustain operational disruption and is among the most lucrative versions of ransomware malware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business located in Chicago and has around 500 staff members. The Ryuk intrusion had disabled all business operations and manufacturing processes. The majority of the client's backups had been on-line at the time of the attack and were damaged. The client was pursuing financing for paying the ransom demand (in excess of $200K) and praying for good luck, but ultimately made the decision to use Progent.

"I can't say enough about the support Progent provided us throughout the most fearful time of (our) company's survival. We may have had to pay the criminal gangs if it wasn't for the confidence the Progent team gave us. The fact that you were able to get our messaging and critical applications back into operation faster than 1 week was incredible. Each expert I interacted with or messaged at Progent was laser focused on getting us working again and was working day and night to bail us out."

Progent worked with the customer to quickly determine and prioritize the most important services that had to be restored to make it possible to resume company functions:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus event mitigation best practices by isolating and cleaning systems of viruses. Progent then initiated the process of bringing back online Microsoft AD, the foundation of enterprise systems built on Microsoft technology. Exchange messaging will not work without Windows AD, and the client's financials and MRP system leveraged SQL Server, which needs Windows AD for security authorization to the information.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-penetration state. Progent then completed rebuilding and storage recovery on needed applications. All Exchange ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Off-Line Folder Files) on various PCs in order to recover email information. A recent offline backup of the businesses manufacturing software made it possible to recover these required applications back servicing users. Although a large amount of work was left to recover fully from the Ryuk event, essential systems were restored rapidly:

"For the most part, the assembly line operation was never shut down and we made all customer deliverables."

During the following few weeks important milestones in the recovery process were completed through close collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Server containing more than four million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were fully operational.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Nearly all of the user PCs were operational.

"A huge amount of what transpired in the early hours is nearly entirely a fog for me, but our team will not forget the commitment each and every one of the team put in to help get our company back. I have trusted Progent for at least 10 years, possibly more, and each time I needed help Progent has shined and delivered. This situation was a stunning achievement."

A potential business-ending disaster was avoided through the efforts of top-tier professionals, a wide spectrum of knowledge, and close teamwork. Although in post mortem the ransomware virus attack described here would have been identified and prevented with advanced cyber security technology and best practices, user and IT administrator training, and well thought out incident response procedures for data backup and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, remember that Progent's roster of professionals has proven experience in ransomware virus blocking, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were helping), thank you for making it so I could get rested after we got through the first week. All of you did an fabulous job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Virginia Beach
For ransomware system restoration expertise in the Virginia Beach area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent has a long background delivering a broad range of remote IT support and urgent repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in providing advanced online IT consulting and has delivered network support to clients in every state. Remote support eliminates travel costs and resolves problems more quickly than on-premises service calls.

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    Microsoft Windows Server 2008 R2 features outstanding levels of speed, protection, availability, expandability, and flexibility that accelerate output of on-site, remote, and mobile users. Progent's network professionals can deliver cost-effective remote engineering, technical support, and training services to help your company to plan, execute, and manage Windows Server 2008 R2 to add significant business value to your network.

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    Progent can help you to design and implement an efficient transition from a UNIX-powered information system to a network based on Windows and suited for running Microsoft's popular office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you preserve your data and minimize business discontinuity by developing an efficient migration plan that protects your existing investments in UNIX software and technology. UNIX-to-Windows migration support expertise available from Progent include evaluation of current infrastructure, migration strategy and validation, Exchange migration support, information and application software migration, and processor and media migration and consolidation.

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    If your business does not need immediate remote support but you think you will need assistance with your network in the near future, you can conserve time and expenses and guarantee that the appropriate expertise will be ready when you want it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or email information@progent.com.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax Access Point consultants can provide economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Remote Support Services iPhone 5

    Progent's consultants can provide Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple Mac OS X and Progent can offer help with Apple Mac applications. Progent can also help your business with iPhone support and Apple iPad synchronization, or migrating to iCloud services. For business networks built exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of designing, integrating and supporting a network infrastructure that is reliable, secure, fast and able to achieve your organization's objectives.

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    Microsoft Dynamics GP Support and Integration

    Progent's Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting platform and business management tool built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is simple to deploy and integrate, and with its modular approach you are able to license only the capability you currently require, with the ability to add users and increase functionality in the future. Progent's Dynamics GP/Great Plains Software support experts can show you how to install, configure and manage Dynamics GP/Great Plains 2010 and also older versions of Microsoft Dynamics GP/Great Plains.

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  • Engineers Exchange 2013 Upgrade
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    Exchange 2013 includes major enhancements to the capabilities of its predecessor Exchange 2010 and delivers powerful innovations plus a redesigned structure. These enhancements affect vital areas including manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you understand the possible advantages of upgrading to Exchange 2013, design an efficient validation and rollout plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent also offers ongoing remote support and management for Microsoft Exchange 2013.

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