Crypto-Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyberplague that presents an existential danger for businesses vulnerable to an attack. Different versions of crypto-ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and still cause harm. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, along with frequent as yet unnamed viruses, not only do encryption of online data but also infect any configured system protection mechanisms. Information synchronized to cloud environments can also be ransomed. In a poorly architected system, it can make automated restoration impossible and basically knocks the datacenter back to square one.

Getting back services and data after a ransomware event becomes a sprint against the clock as the targeted organization struggles to stop lateral movement and eradicate the ransomware and to restore mission-critical operations. Since ransomware needs time to spread, assaults are frequently launched at night, when penetrations are likely to take more time to discover. This multiplies the difficulty of promptly marshalling and orchestrating a capable response team.

Progent offers a variety of support services for securing Virginia Beach organizations from ransomware attacks. Among these are team member education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to identify and disable zero-day modern malware assaults. Progent also provides the assistance of expert crypto-ransomware recovery engineers with the track record and perseverance to re-deploy a compromised system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Help
After a crypto-ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will return the needed keys to decipher all your files. Kaspersky determined that 17% of ransomware victims never recovered their files after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to re-install the mission-critical elements of your IT environment. Without the availability of essential system backups, this calls for a wide complement of skill sets, top notch project management, and the ability to work non-stop until the recovery project is over.

For decades, Progent has provided certified expert IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have been awarded advanced certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of experience provides Progent the skills to efficiently understand important systems and organize the surviving parts of your IT environment after a ransomware penetration and rebuild them into an operational network.

Progent's recovery team of experts uses powerful project management tools to orchestrate the complex restoration process. Progent appreciates the importance of acting quickly and in concert with a client's management and IT resources to assign priority to tasks and to put key services back on line as fast as possible.

Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A small business engaged Progent after their company was penetrated by Ryuk ransomware. Ryuk is generally considered to have been developed by North Korean government sponsored criminal gangs, suspected of adopting algorithms leaked from the U.S. National Security Agency. Ryuk attacks specific organizations with limited ability to sustain disruption and is among the most profitable examples of ransomware viruses. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturer based in Chicago with about 500 employees. The Ryuk event had brought down all business operations and manufacturing capabilities. Most of the client's data protection had been directly accessible at the beginning of the attack and were destroyed. The client considered paying the ransom demand (more than $200K) and wishfully thinking for good luck, but ultimately brought in Progent.


"I can't tell you enough in regards to the expertise Progent gave us throughout the most critical time of (our) company's existence. We would have paid the cyber criminals except for the confidence the Progent team gave us. That you were able to get our e-mail and critical applications back online sooner than 1 week was incredible. Each expert I interacted with or communicated with at Progent was absolutely committed on getting us restored and was working 24/7 on our behalf."

Progent worked hand in hand the customer to quickly understand and prioritize the mission critical systems that had to be restored to make it possible to restart company operations:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To start, Progent adhered to ransomware event mitigation industry best practices by stopping the spread and clearing up compromised systems. Progent then began the task of restoring Active Directory, the core of enterprise networks built on Microsoft technology. Microsoft Exchange messaging will not operate without AD, and the customer's accounting and MRP software used SQL Server, which depends on Active Directory for security authorization to the information.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then performed rebuilding and storage recovery on needed servers. All Exchange ties and attributes were intact, which accelerated the restore of Exchange. Progent was able to find intact OST data files (Outlook Offline Data Files) on various workstations in order to recover mail data. A recent off-line backup of the businesses manufacturing systems made it possible to restore these essential applications back available to users. Although a large amount of work remained to recover completely from the Ryuk virus, the most important services were restored rapidly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer sales."

During the next couple of weeks important milestones in the recovery process were accomplished through tight cooperation between Progent engineers and the client:

  • In-house web applications were brought back up with no loss of data.
  • The MailStore Exchange Server with over 4 million historical emails was brought on-line and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/AR/Inventory functions were fully functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • 90% of the user PCs were being used by staff.

"A lot of what transpired that first week is nearly entirely a blur for me, but our team will not forget the countless hours each and every one of the team put in to help get our business back. I've been working with Progent for the past 10 years, possibly more, and every time I needed help Progent has impressed me and delivered as promised. This situation was a stunning achievement."

Conclusion
A possible enterprise-killing catastrophe was averted through the efforts of results-oriented professionals, a wide array of IT skills, and close collaboration. Although in retrospect the crypto-ransomware incident detailed here would have been blocked with up-to-date cyber security solutions and recognized best practices, staff training, and well designed security procedures for backup and proper patching controls, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, feel confident that Progent's team of experts has extensive experience in crypto-ransomware virus defense, removal, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were involved), thanks very much for letting me get rested after we got through the first week. All of you did an amazing effort, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Virginia Beach
For ransomware system recovery consulting services in the Virginia Beach area, call Progent at 800-462-8800 or go to Contact Progent.



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    For mid-size businesses who need IT consulting services, Progent can deliver a variety of options including local service, on-line support, phone-based Help Desk, round-the-clock support with automatic system monitoring, temporary staffing, business relocation services, application development, and expert consultation. For medium-size businesses in California or other regions covered by Progent's onsite consultants, Progent offers expert onsite support for solving network issues quickly and affordably.

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    VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager.

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    Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, implement, manage, and repair an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite support and can deliver occasional expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and on budget.

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    Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and fixing Microsoft SCOM environments and can provide companies of any size expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    If you are a network engineer with system support expertise, teaming with Progent and assisting Progent's customers will enhance your skills through interaction with our team of mutually supportive, high-output consulting experts. Progent's commitment to providing network expertise and computer support to small companies will give you the chance to work closely with business leaders and contribute tangibly to the growth of exciting companies. In addition, Our virtual office network provides the most advanced tools for remote service and wireless connectivity to help you to come up with fast solutions when you take on business-critical problems.

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    Progent's support services for software/firmware update management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like printers, network infrastructure appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices like alarms and robotics.

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    Progent is one of the most expert network support companies for integrating e-mail solutions based on Exchange 2000. Progent is skilled in helping small and mid-size companies get all the advantages of Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server administration.

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    Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan in case of an IT system disaster. Progent can help you create a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, fault-tolerant system solution that takes into account availability issues involving a wide array of infrastructure technologies and processes.

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