Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for organizations poorly prepared for an assault. Versions of ransomware such as CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and continue to cause havoc. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as daily as yet unnamed viruses, not only do encryption of online information but also infiltrate all available system backup. Data synchronized to cloud environments can also be rendered useless. In a poorly architected environment, this can make automated recovery hopeless and effectively knocks the network back to square one.

Retrieving programs and information after a crypto-ransomware attack becomes a race against the clock as the victim fights to contain and clear the ransomware and to resume mission-critical operations. Because crypto-ransomware needs time to spread, penetrations are frequently sprung during nights and weekends, when successful penetrations are likely to take more time to identify. This multiplies the difficulty of rapidly marshalling and orchestrating an experienced mitigation team.

Progent offers an assortment of help services for protecting Montgomery organizations from crypto-ransomware events. These include team training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat defense to discover and extinguish zero-day malware attacks. Progent in addition provides the assistance of experienced crypto-ransomware recovery professionals with the skills and perseverance to re-deploy a breached system as rapidly as possible.

Progent's Ransomware Restoration Support Services
Following a ransomware event, paying the ransom in cryptocurrency does not provide any assurance that cyber hackers will return the needed keys to unencrypt all your information. Kaspersky ascertained that seventeen percent of ransomware victims never restored their information after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to re-install the critical parts of your Information Technology environment. Absent access to complete system backups, this requires a broad complement of IT skills, well-coordinated project management, and the capability to work 24x7 until the task is completed.

For two decades, Progent has made available certified expert Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained advanced certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of experience gives Progent the skills to rapidly understand necessary systems and consolidate the surviving parts of your network system after a ransomware penetration and configure them into an operational system.

Progent's security team of experts utilizes state-of-the-art project management tools to orchestrate the sophisticated recovery process. Progent knows the urgency of working swiftly and in concert with a customer's management and Information Technology resources to prioritize tasks and to put the most important services back on-line as soon as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Attack Restoration
A business contacted Progent after their network was brought down by the Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored criminal gangs, suspected of adopting techniques exposed from the U.S. National Security Agency. Ryuk targets specific companies with little or no ability to sustain operational disruption and is among the most profitable iterations of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago with around 500 workers. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the start of the intrusion and were eventually encrypted. The client considered paying the ransom demand (more than two hundred thousand dollars) and hoping for the best, but in the end utilized Progent.

"I cannot speak enough about the expertise Progent gave us during the most critical time of (our) businesses life. We would have paid the criminal gangs if it wasn't for the confidence the Progent group provided us. The fact that you could get our e-mail and essential applications back on-line quicker than one week was something I thought impossible. Each person I talked with or messaged at Progent was amazingly focused on getting us back online and was working all day and night to bail us out."

Progent worked with the client to quickly get our arms around and prioritize the key areas that needed to be recovered in order to continue departmental functions:

  • Active Directory (AD)
  • Electronic Messaging
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus penetration mitigation best practices by isolating and cleaning systems of viruses. Progent then started the work of restoring Windows Active Directory, the core of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not operate without Active Directory, and the customer's accounting and MRP software utilized Microsoft SQL Server, which requires Windows AD for access to the database.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-attack state. Progent then initiated reinstallations and hard drive recovery on essential applications. All Exchange Server ties and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to find intact OST data files (Outlook Email Offline Data Files) on various desktop computers and laptops to recover email data. A recent offline backup of the businesses accounting/MRP software made it possible to restore these essential applications back online for users. Although a lot of work still had to be done to recover completely from the Ryuk attack, the most important systems were restored rapidly:

"For the most part, the production manufacturing operation ran fairly normal throughout and we did not miss any customer deliverables."

During the next few weeks critical milestones in the restoration process were completed through tight cooperation between Progent team members and the client:

  • Self-hosted web applications were brought back up without losing any data.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were 100% restored.
  • A new Palo Alto 850 firewall was deployed.
  • Nearly all of the user desktops and notebooks were being used by staff.

"A lot of what happened those first few days is nearly entirely a blur for me, but we will not soon forget the countless hours each and every one of the team accomplished to help get our business back. I've been working with Progent for at least 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This situation was a Herculean accomplishment."

A likely enterprise-killing catastrophe was averted due to hard-working professionals, a wide spectrum of IT skills, and tight collaboration. Although in hindsight the ransomware virus incident described here should have been disabled with current cyber security technology solutions and security best practices, team training, and well thought out security procedures for data protection and applying software patches, the fact remains that state-sponsored cyber criminals from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware incident, remember that Progent's roster of experts has proven experience in ransomware virus defense, cleanup, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thanks very much for allowing me to get some sleep after we made it past the initial fire. All of you did an incredible effort, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Montgomery
For ransomware system recovery consulting services in the Montgomery area, call Progent at 800-462-8800 or see Contact Progent.

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    Progent's Wi-Fi site survey and predictive modeling help you to plan, deploy and debug a Wi-Fi LAN adapted to your environment, offering your business a WLAN that has the coverage, speed, density, QoS, data protection, and hand-off capability your company requires. Wireless survey services from Progent include remote predictive analysis for designing a wireless LAN and on-premises survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.

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    Progent offers a broad array of cost-effective services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote technical support for individual computers or notebooks or help your business to design and carry out a large-scale rollout of new or revised operating system platforms and applications. Progent can also supply consultants and technical workers to assist your company to prepare for and implement a site relocation or consolidation organized to cause minimal interruption to your productivity.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and fixing Microsoft SCOM environments and can provide organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite technical support to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.

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    Progent can assist your organization in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; designing and implementing Hyper-V virtualization; configuring hardware load balancing; setting up DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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    Progent's Microsoft-certified experts offer computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent's support team can show you how to design, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    If you have a small business IT system with 10 to 50 network users, Progent's network outsourcing services save your business from dependence on an individual freelance consultant while giving you affordable and dependable access to enterprise-class network expertise. By delivering IT support help when you need it, providing specialized expertise for key technologies, delivering unique support such as automated network monitoring, and charging only for services you receive, Progent gives you an affordable way for optimizing the productivity and profitability of your small office information system. Progent is the smart way for small businesses to build and maintain a robust and safe IT network and to benefit from quick access to the skilled consulting ordinarily restricted to enterprises who are able to afford a sizeable internal IT organization.

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    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Mac experts can help you configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Windows. Progent's consultants have expertise with both Apple Macintosh and Windows platforms and can provide service for networks that combine Mac with Microsoft Windows computers with complete resource sharing, or environments which carefully restrict collaboration between Mac and Windows users.

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    The Progent Test and Training Lab located at the QTS Data Center can be used for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility problems, and building training systems for new technologies. For Progent clients who lack sufficient in-house resources to assemble effective test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping critical IT initiatives on schedule.

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    Progent can assist small and medium-size businesses to configure centralized remote endpoint management platforms for administering endpoint devices used by teleworkers.

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    If your office network mixes Linux platforms with MS Windows, Progent can assist you to incorporate your servers into a cohesive network that permits all your operating systems to run side by side for easy administration, transparent information exchange, high reliability, superior throughput, and tight protection. Progent's Linux and MS Windows integration support offerings include IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online network support and troubleshooting, in-person technical support, and Helpdesk support.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a network-wide move to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the key 32-bit applications which you want to retain plus the new 64-bit editions of applications you plan to run.

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    Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and financial system applications to meet your unique company requirements. Progent's Microsoft support experts offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides custom e-Commerce consulting services for safe, company-wide resource sharing as well as interfacing with Customer Relationship Management products.

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