Ransomware : Your Worst IT Nightmare
Crypto-Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyberplague that poses an existential threat for businesses of all sizes poorly prepared for an attack. Different iterations of ransomware like the Dharma, Fusob, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to inflict destruction. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as more as yet unnamed viruses, not only do encryption of on-line data files but also infect all configured system protection mechanisms. Data replicated to off-site disaster recovery sites can also be rendered useless. In a poorly designed data protection solution, this can render automated restore operations hopeless and effectively sets the entire system back to square one.

Getting back on-line services and data after a ransomware outage becomes a race against time as the victim tries its best to contain the damage and clear the crypto-ransomware and to restore enterprise-critical activity. Due to the fact that ransomware takes time to move laterally, attacks are often launched on weekends, when attacks may take longer to discover. This compounds the difficulty of rapidly marshalling and organizing a capable mitigation team.

Progent provides a variety of help services for securing Montgomery organizations from ransomware attacks. Among these are team training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of modern security appliances with AI technology to rapidly discover and suppress zero-day cyber attacks. Progent also can provide the assistance of expert ransomware recovery consultants with the track record and perseverance to re-deploy a compromised network as rapidly as possible.

Progent's Ransomware Restoration Support Services
Following a ransomware penetration, sending the ransom in cryptocurrency does not ensure that criminal gangs will respond with the keys to decipher any of your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having paid the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to setup from scratch the essential parts of your IT environment. Without access to essential information backups, this calls for a broad complement of skills, professional team management, and the willingness to work non-stop until the recovery project is completed.

For two decades, Progent has made available professional Information Technology services for businesses across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP application software. This breadth of expertise provides Progent the skills to rapidly determine critical systems and re-organize the surviving components of your computer network environment following a ransomware penetration and configure them into a functioning network.

Progent's ransomware group deploys state-of-the-art project management systems to orchestrate the sophisticated restoration process. Progent knows the urgency of acting rapidly and in unison with a client's management and IT staff to prioritize tasks and to get critical services back on-line as soon as possible.

Customer Case Study: A Successful Ransomware Intrusion Restoration
A customer escalated to Progent after their company was penetrated by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state sponsored hackers, possibly adopting technology leaked from the United States National Security Agency. Ryuk attacks specific companies with limited ability to sustain operational disruption and is one of the most lucrative iterations of ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in the Chicago metro area with around 500 workers. The Ryuk penetration had paralyzed all company operations and manufacturing capabilities. The majority of the client's data protection had been online at the beginning of the intrusion and were destroyed. The client was evaluating paying the ransom demand (exceeding two hundred thousand dollars) and praying for good luck, but in the end brought in Progent.

"I canít tell you enough about the help Progent provided us throughout the most fearful period of (our) companyís existence. We may have had to pay the hackers behind this attack except for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and essential servers back on-line faster than five days was earth shattering. Each staff member I got help from or messaged at Progent was amazingly focused on getting our system up and was working 24/7 on our behalf."

Progent worked hand in hand the customer to rapidly get our arms around and prioritize the key systems that had to be recovered to make it possible to resume business operations:

  • Microsoft Active Directory
  • E-Mail
  • Financials/MRP
To start, Progent adhered to Anti-virus penetration mitigation industry best practices by isolating and clearing up compromised systems. Progent then initiated the work of bringing back online Active Directory, the foundation of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange email will not function without Active Directory, and the client's financials and MRP software used Microsoft SQL, which depends on Windows AD for authentication to the data.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then initiated reinstallations and hard drive recovery of key applications. All Microsoft Exchange Server schema and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to collect non-encrypted OST files (Outlook Email Offline Data Files) on user desktop computers and laptops to recover mail data. A not too old off-line backup of the businesses accounting/MRP software made them able to return these essential applications back servicing users. Although a large amount of work was left to recover completely from the Ryuk virus, the most important services were returned to operations rapidly:

"For the most part, the production line operation ran fairly normal throughout and we did not miss any customer shipments."

Over the next month important milestones in the restoration project were completed in tight collaboration between Progent engineers and the customer:

  • Internal web sites were restored without losing any information.
  • The MailStore Microsoft Exchange Server exceeding 4 million archived messages was restored to operations and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory capabilities were completely recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Nearly all of the user desktops were functioning as before the incident.

"Much of what transpired those first few days is mostly a blur for me, but my management will not forget the commitment each and every one of your team accomplished to give us our company back. I have been working with Progent for at least 10 years, possibly more, and every time Progent has come through and delivered as promised. This time was the most impressive ever."

A likely business-ending disaster was dodged by dedicated experts, a broad range of IT skills, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware incident described here would have been identified and stopped with modern cyber security technology solutions and recognized best practices, user education, and well designed security procedures for data backup and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incident, remember that Progent's roster of professionals has proven experience in crypto-ransomware virus blocking, removal, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for allowing me to get rested after we got through the most critical parts. Everyone did an incredible job, and if anyone that helped is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can provide affordable remote support to help companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS services. Progent offers occasional consulting to assist you to resolve complex technical issues or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and within budget.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of background assisting manufacturing, distribution and service organizations to manage complex supply chains and streamline critical processes in order to get products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that spans from occasional guidance to end-to-end solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Office 365 integration, disaster recovery planning, and database administration.

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    Cisco's PIX Series firewalls have reached end of life and Cisco may no longer offer support these devices. Progent continues to offer technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you determine whether to adopt next generation firewall products available from Cisco. Progent's Cisco technology experts can help you design and carry out a smooth migration to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent's certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.

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    Progent offers a broad range of affordable support services to help your business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can provide on-premises or online technical support for individual machines or laptops or work with you to design and carry out a company-wide rollout of new or revised operating system platforms and applications. Progent can also supply consultants and technical workers to assist your company to plan for and complete a site relocation or merger organized to cause minimal disruption of your productivity.

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    System Center Configuration Manager automates application and device deployment across multiple sites, simplifies compliance settings management, inventories network resources, protects against corporate data leakage, performs health reporting, enables safe self service, and delivers a single control mechanism for managing multi-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud specialists can assist you with any facet of designing, implementing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.

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    Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your information, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and minimize business disruption by designing and following a sensible migration plan. Progent can also help educate new Dynamics GP users so you don't waste productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports help, FRx assistance, and Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Citrix-certified experts can assist your business to design, implement, manage, and troubleshoot a virtual application delivery solution built on XenApp. Progent's Cisco CCIE network consultants can help you enhance your network for distributing server and client-side applications, and Progent's remote datacenter support experts can help you to manage and maintain an off-site datacenter that features high availability, enhanced protection, and fast recovery.

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    Progent offers nationwide online phone support and consulting services for companies that run macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft Windows technology. Progent's experts can provide Apple macOS and OS X users a variety of IT services including desktop assistance, upgrading to the most recent version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac applications. Progent can also assist you with Apple iPhone and Apple iPad support, or moving to Apple's iCloud services. Remote network consulting offers optimum return for your information technology budget by preserving client productivity and shortening the time billed for network repair services. Sophisticated remote access technology and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your site. In most of situations your network issues can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISSP and ISSAP certified security specialists to help with the most difficult network problems.

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    Progent provides the help of Microsoft and Cisco-Premier network support experts to show customers economical alternatives to help businesses maximize the value of Microsoft and Cisco technology. For networks that range from remote offices to large corporations, Progent's network engineers can show you how to enhance your information system's e-mail infrastructure, security, reliability, performance, and system administration.

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    Progent's work environment will allow you to become a better consultant by improving your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this promise by attracting the top professional experts for you to work with, providing an advanced system architecture, using proprietary application utilities to enable the maximum quality of service, and by streamlining proven business structures for attracting and maintaining customers.

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