Ransomware : Your Feared IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyber pandemic that represents an enterprise-level danger for businesses of all sizes poorly prepared for an assault. Multiple generations of ransomware like the CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been running rampant for a long time and still cause destruction. More recent versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as daily as yet unnamed viruses, not only encrypt on-line data but also infiltrate all configured system backup. Files synchronized to off-site disaster recovery sites can also be ransomed. In a vulnerable system, this can make automatic recovery impossible and effectively sets the entire system back to square one.

Retrieving applications and information following a ransomware outage becomes a sprint against time as the victim struggles to contain the damage and clear the ransomware and to resume mission-critical activity. Since crypto-ransomware requires time to spread, attacks are frequently launched during nights and weekends, when penetrations may take more time to uncover. This multiplies the difficulty of promptly mobilizing and coordinating a qualified mitigation team.

Progent provides a range of support services for protecting Montgomery businesses from crypto-ransomware events. These include team member education to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to detect and suppress zero-day malware assaults. Progent also offers the assistance of expert ransomware recovery consultants with the skills and commitment to re-deploy a compromised environment as quickly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, paying the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will return the needed codes to decrypt any of your files. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never recovered their data even after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The other path is to piece back together the vital parts of your IT environment. Absent access to complete data backups, this calls for a wide range of skills, professional team management, and the ability to work non-stop until the task is done.

For twenty years, Progent has offered expert IT services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have earned advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of expertise provides Progent the skills to knowledgably understand necessary systems and organize the surviving components of your IT environment following a ransomware attack and assemble them into a functioning network.

Progent's security team of experts utilizes state-of-the-art project management applications to orchestrate the complex restoration process. Progent knows the importance of working quickly and together with a customer's management and Information Technology staff to assign priority to tasks and to put the most important applications back online as fast as humanly possible.

Case Study: A Successful Ransomware Virus Restoration
A customer escalated to Progent after their network was taken over by the Ryuk ransomware virus. Ryuk is believed to have been created by North Korean state cybercriminals, suspected of adopting strategies exposed from the United States National Security Agency. Ryuk goes after specific businesses with limited room for disruption and is one of the most lucrative incarnations of crypto-ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago and has around 500 employees. The Ryuk penetration had shut down all essential operations and manufacturing processes. The majority of the client's backups had been on-line at the time of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and praying for good luck, but ultimately brought in Progent.

"I cannot thank you enough about the help Progent gave us during the most stressful time of (our) company's life. We may have had to pay the hackers behind this attack if not for the confidence the Progent group afforded us. The fact that you were able to get our messaging and production applications back into operation quicker than one week was something I thought impossible. Each staff member I worked with or texted at Progent was laser focused on getting our company operational and was working at all hours to bail us out."

Progent worked together with the client to rapidly get our arms around and prioritize the essential systems that needed to be addressed to make it possible to restart business functions:

  • Active Directory
  • Exchange Server
  • Accounting/MRP
To begin, Progent followed AV/Malware Processes event mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the steps of rebuilding Microsoft AD, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange messaging will not operate without Active Directory, and the businesses' MRP system leveraged Microsoft SQL Server, which requires Active Directory for authentication to the data.

Within 48 hours, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then initiated reinstallations and hard drive recovery on the most important applications. All Exchange Server data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Data Files) on staff PCs in order to recover mail data. A not too old off-line backup of the client's financials/ERP software made them able to restore these essential services back online for users. Although a large amount of work remained to recover completely from the Ryuk virus, critical systems were returned to operations quickly:

"For the most part, the production line operation ran fairly normal throughout and we delivered all customer orders."

Throughout the following few weeks key milestones in the restoration process were made through close cooperation between Progent consultants and the client:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Server containing more than four million historical emails was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory Control functions were 100% functional.
  • A new Palo Alto 850 firewall was deployed.
  • 90% of the user workstations were back into operation.

"So much of what transpired those first few days is mostly a fog for me, but my team will not soon forget the commitment all of your team put in to help get our company back. I have entrusted Progent for the past ten years, possibly more, and each time I needed help Progent has impressed me and delivered as promised. This situation was a testament to your capabilities."

A possible business-killing catastrophe was evaded due to results-oriented professionals, a wide range of IT skills, and close teamwork. Although in analyzing the event afterwards the ransomware virus penetration described here would have been stopped with up-to-date cyber security technology and recognized best practices, user and IT administrator training, and properly executed incident response procedures for information backup and applying software patches, the reality remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware virus, remember that Progent's team of professionals has proven experience in ransomware virus blocking, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for making it so I could get rested after we made it over the initial push. Everyone did an amazing effort, and if any of your team is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Montgomery
For ransomware system recovery expertise in the Montgomery metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent offers a wide array of affordable support services to assist you to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or remote technical support for individual computers or notebooks or help your business to plan and carry out a company-wide rollout of new or updated OS platforms and applications. Progent can also provide engineers and technicians to help you to plan for and implement an office move or consolidation organized to produce minimal interruption to your business.

  • SharePoint InfoPath Forms Services Support Outsourcing Microsoft Certified SharePoint Web Parts Computer Consultants
  • Small Business WAP361 Technical Consultant Network Consultants Small Business WAP300 AP

  • VMM Self-Service Portal Computer Consultant
    VMM Console Technical Consultant

    Progent can assist businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, networking, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to upgrade from an earlier edition of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get the highest possible business value.

  • Software Programming Companies Consultants SharePoint programming
  • Solaris Consultant Linux Services
  • SonicWall NSSP 12000 Firewall Firewall Configuration SonicWall TZ500 Firewall Security Companies

  • MSCRM Integration
    Microsoft CRM Technology Consulting Services

    Microsoft Dynamics Customer Relationship Management helps mid-market businesses build profitable customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help promote sales success and offer steady, effective customer service. Progent can configure the most sensible network environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer service data.

  • Specialist Meraki Outdoor Wi-Fi Access Point Integration Services Meraki MR34 Access Point
  • Support and Help macOS Lion Networking Mac Network Consultancy
  • Suse Linux, Sun Solaris, UNIX Online Support Montgomery County, Alabama Mandrake Linux, Sun Solaris, UNIX Online Support Montgomery, AL

  • Microsoft Teams work from home Specialist
    Microsoft Teams Web Apps Server Consulting Services

    Progent can assist your organization to design an upgrade to Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.

  • System Center 2012 Virtual Machine Manager Online Consulting SCVMM 2012 VHDX Resizing Onsite Technical Support
  • Montgomery Avaddon Ransomware Restoration Montgomery Mobile, US
  • System Center MOM Consultant Comprehensive Event Management Outsourcing

  • ransomware business recovery Services
    ransomware data restore Engineers

    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800

  • Open Now Montgomery Lockbit Crypto-Ransomware Cleanup Montgomery Huntsville, USA
  • System Center Operations Manager Consulting SCOM 2012 Management Packs IT Consultant
  • Technology Consulting VoIP Infrastructure Solution for SIP Remote Unified CM and Exchange Consultant
  • Technology Professional Aten IP9001 Dell DRAC Consult
  • Telecommuter Remote Support Helpdesk for at Home Workforce Integration Services

  • Amazon MWS programming Developer Firm
    Design Firms Amazon MWS integration training

    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and expedite your ROI.

  • Montgomery Sodinokibi Ransomware Mitigation Montgomery Huntsville
  • Telecommuters Montgomery Consulting Experts - VoIP Systems Consulting Services Montgomery Mobile Offsite Workforce Montgomery Consulting Services - IP Voice Systems Assistance Montgomery Huntsville
  • Teleworkers Assistance near me in Montgomery - Setup Consulting Experts Montgomery, AL Montgomery Remote Workforce Setup Consulting Montgomery Huntsville

  • Top ProSight Behavior-based Antivirus Consult
    Engineer ProSight Endpoint Protection Services

    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology from SentinelOne to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

  • Top Online Office Outlook Training Online Office Word Training Outsource
  • Top Quality Windows Server 2012R2 Virtual Fibre Channel Integration Support Online Support Services Windows Server 2012R2 Live Migration
  • Top Ranked ProSight Duo MFA Network Consultant Duo Zero Trust Security Computer Engineer
  • UNIX Online Information Technology Consulting Top Sun Solaris Remote Consultant Services
  • Urgent Freelancing Jobs Computer Services Senior Sales Manager 24/7 Subcontractor Job Computer Services Senior Sales Manager
  • Virtual Application Delivery Professional XenApp and Citrix Access Gateway Computer Consultants
  • Voice over IP Specialists Microsoft VoIP Network Consultants
  • WannaCry Ransomware Hot Line Montgomery County, Alabama Ransomware Business Recovery
  • WatchGuard Firebox M270 Firewall Firewall Configure Emergency WatchGuard Firebox M4600 Firewall Network Security Auditing

  • 24-Hour Windows Server 2012R2 Clustering Network Engineer
    Windows Server 2012R2 Virtual Fibre Channel Support and Integration

    Progent's certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and rollout plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, streamline network administration, assist with application development, and build and validate a DR/BC plan.

  • Windows 2008 R2 IT Consultants Windows Server 2008 Active Directory Integration Support

  • Call Center Sharing Online Help
    Virtual Help Desk Remote Support Services

    Progent's Computer Contact Center Outsourcing Services for desktop support are designed especially for small businesses who require immediate access to a Help Desk Call Center with professional phone support and effective escalation capability but who have to work within a limited IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Selection and Integration.

  • Windows Server 2012R2 Multitenancy Professionals Windows Server 2012 R2 Active Directory Consulting Services
  • Windows Server 2019 and SQL Server Technical Support Services Microsoft Certified Expert Windows 2019 Remote Consulting
  • Work from Home Employees Consulting Services near Montgomery - Endpoint Management Tools Guidance Montgomery Teleworkers Expertise near Montgomery - Endpoint Management Systems Consulting and Support Services
  • domain management Consultant ProSight client credential management Engineers
  • iPad patch management Consultants Endpoint patch management Consultant
  • iPhone 5 Consultant Services macOS and OS X Support and Setup
  • macOS and OS X Integration Services Consulting Mac
  • ransomware rebuild Technology Professional Dharma ransomware hot line Consultancy
  • ransomware system rebuild Consultants 24-7 WannaCry ransomware hot line Consulting

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