Crypto-Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyberplague that presents an existential threat for organizations poorly prepared for an assault. Multiple generations of ransomware like the CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been running rampant for many years and still inflict damage. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as daily unnamed viruses, not only do encryption of on-line information but also infiltrate all configured system backup. Data replicated to the cloud can also be encrypted. In a poorly architected system, this can render any recovery impossible and basically knocks the network back to square one.

Restoring programs and information after a ransomware outage becomes a sprint against time as the targeted organization tries its best to contain and clear the ransomware and to restore enterprise-critical operations. Due to the fact that ransomware requires time to move laterally, assaults are often sprung during weekends and nights, when penetrations tend to take longer to recognize. This multiplies the difficulty of rapidly marshalling and orchestrating a knowledgeable mitigation team.

Progent provides a range of support services for securing Montgomery businesses from crypto-ransomware events. These include team member training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of next-generation security solutions with machine learning capabilities to rapidly discover and disable day-zero threats. Progent in addition offers the services of experienced ransomware recovery consultants with the skills and commitment to rebuild a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the needed keys to unencrypt all your files. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The fallback is to setup from scratch the essential parts of your IT environment. Absent the availability of full information backups, this calls for a broad range of skills, top notch project management, and the willingness to work non-stop until the job is over.

For twenty years, Progent has provided professional Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience with financial management and ERP applications. This breadth of experience provides Progent the capability to rapidly ascertain critical systems and organize the surviving pieces of your IT system after a ransomware event and assemble them into a functioning system.

Progent's ransomware group has top notch project management systems to orchestrate the complex recovery process. Progent knows the importance of acting swiftly and in unison with a client's management and Information Technology resources to prioritize tasks and to get critical applications back online as fast as humanly possible.

Customer Case Study: A Successful Ransomware Penetration Response
A small business sought out Progent after their network was brought down by the Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state sponsored hackers, possibly using algorithms exposed from America's NSA organization. Ryuk targets specific businesses with little tolerance for disruption and is one of the most lucrative incarnations of ransomware malware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer located in Chicago with around 500 employees. The Ryuk attack had disabled all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the time of the intrusion and were eventually encrypted. The client considered paying the ransom (in excess of $200,000) and praying for the best, but in the end engaged Progent.

"I cannot say enough in regards to the care Progent gave us during the most critical period of (our) company's existence. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent team gave us. The fact that you could get our e-mail system and critical servers back online in less than a week was incredible. Every single staff member I talked with or messaged at Progent was absolutely committed on getting us back online and was working day and night on our behalf."

Progent worked hand in hand the client to quickly identify and assign priority to the key areas that had to be recovered in order to resume departmental operations:

  • Active Directory
  • Exchange Server
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes incident mitigation best practices by stopping the spread and removing active viruses. Progent then initiated the task of rebuilding Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not function without Active Directory, and the customer's financials and MRP applications utilized Microsoft SQL, which requires Active Directory services for authentication to the databases.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then performed rebuilding and storage recovery of critical systems. All Exchange ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to assemble local OST files (Outlook Off-Line Folder Files) on team desktop computers and laptops to recover mail data. A not too old offline backup of the customer's accounting/MRP systems made it possible to restore these required programs back on-line. Although a large amount of work was left to recover totally from the Ryuk attack, the most important services were returned to operations rapidly:

"For the most part, the production manufacturing operation did not miss a beat and we produced all customer shipments."

During the following couple of weeks important milestones in the restoration process were completed through tight collaboration between Progent team members and the client:

  • Internal web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were completely restored.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Most of the desktops and laptops were being used by staff.

"Much of what happened in the early hours is nearly entirely a blur for me, but our team will not soon forget the care all of the team accomplished to help get our company back. I've been working with Progent for the past 10 years, possibly more, and each time Progent has impressed me and delivered as promised. This situation was a stunning achievement."

A possible company-ending catastrophe was averted through the efforts of results-oriented experts, a wide range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware virus penetration detailed here would have been identified and stopped with current security solutions and NIST Cybersecurity Framework best practices, team training, and well thought out security procedures for data backup and proper patching controls, the reality remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware attack, remember that Progent's team of experts has extensive experience in crypto-ransomware virus defense, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for making it so I could get some sleep after we got past the initial fire. All of you did an impressive effort, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Montgomery
For ransomware system recovery expertise in the Montgomery metro area, call Progent at 800-462-8800 or see Contact Progent.

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    important characteristics of Dynamics GP accounting include a modular structure that lets you buy just the functionality you require, a standards-based architecture built on Microsoft technologies to protect your investment and offer a tightly interconnected environment, enhanced reporting services that permit you to track all operations, income and expenses and sales trends, integration with Microsoft Office to enable access to corporate data, the capability to process information from virtually any db software or desktop application into Microsoft GP, plus an open architecture that makes it easy to develop specialized applications. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to show you how to turn the advanced features of Dynamics GP accounting into a productive business management solution.

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    Computer Consulting Ekahau Predictive Wi-Fi Site Modeling

    Progent's Ekahau-certified Wi-Fi network design experts can help you to plan, implement, optimize, manage and debug a Wi-Fi network customized for your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for troubleshooting RF signal problems, and Ekahau Insights for managing the health of multiple Wi-Fi networks.

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  • Windows, UNIX, Solaris Support
    Expert Microsoft Certified UNIX, Windows Services

    Progent's UNIX family consulting experts provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered networks. Progent can give your business access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a protected and robust mixed-platform network and communications solution that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Oracle database administration Firewall Support

    Progent offers fast and affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help plan, build, enhance, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard replication tools and Oracle Database Resource Manage.

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    CIO Outsourcing Specialist

    Progent is organized deliver in-depth remote support for all technologies associated with small company IT systems and offers a variety of vital, as-needed support services such as a part-time CIO to offer advanced IT design and budgeting capability, a Technical Response Center for help desk services, proactive server monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for major projects such as office moves oroperating system migrations, Cisco-certified experts for building and maintaining fast and reliable network infrastructure, certified security specialists to verify information protection and regulatory compliance, disaster recovery specialists to create business continuity strategies, and software developers to create, enhance, or repair business applications.

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    CheckPoint FireWalls Security Companies

    Progent's Check Point consultants can show you how to select and deploy Check Point Software Firewall/VPN utilities and appliances based on Check Point's technology to provide an affordable and effective security defense for your business network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and offer a central stop for on-going network support, administration, training, and consulting services.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 WAP experts can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.

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  • Windows Server 2012 R2 Data Deduplication Support and Setup
    Windows Server 2012R2 Live Migration On-site Support

    Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, train your IT support staff, develop a corporate-wide security plan, automate network administration, assist with application development, and build and validate a DR/BC plan.

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  • Training Operating System
    Skills Transfer Network

    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Medium-size businesses who work with trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.

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  • Urgent WSUS Consultant
    Microsoft SUS Specialist

    Microsoft Windows Server Update Services enables IT administrators to deploy and track the latest Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support personnel can fully and easily manage the distribution of updates that are published via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft WSUS GPO is associated with an Active Directory container appropriate for your network environment.

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    24-Hour Consultant prime infrastructure

    Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, optimizing wireless performance by reducing the impact of RF congestion, enhancing Wi-Fi availability with fast auto-failover, and strengthening security by identifying threats and analyzing traffic content based on user class and locale. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi solution or implement a smooth migration to Cisco's modern Wi-Fi controller technology.

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  • Network Health Review Consultant Services
    24/7 Network Health Evaluation Consultants

    Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner and safer AD environment. Both versions also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability.

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  • Microsoft and Cisco Authorized Expert Oracle RDBMS Expert Development
    Oracle database Development Company

    Progent offers fast and affordable remote access to an authorized Oracle DBA expert or an Oracle software programmer. Progent can provide comprehensive database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, enhance, or fix Oracle database applications written with SQL and PL/SQL. Progent also offers consulting for Data Guard replication technologies and Oracle Recovery Manager.

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  • Onsite Technical Support SQL Server 2014 AlwaysOn Availability Groups
    SQL Server 2014 AlwaysOn Network Engineer

    SQL Server 2014 incorporates major enhancements in key areas including performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, deployment, administration, troubleshooting, and application development expertise to enable organizations of all sizes to realize fast return from their SQL Server 2014 investment.

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  • Building-to-building Wireless Onsite Technical Support
    Cisco Certified Expert Network Consultant Wireless

    Progent's Wireless Consulting Services provide a convenient, affordable option for businesses of all sizes to configure, manage, monitor and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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