Crypto-Ransomware : Your Crippling Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyber pandemic that poses an enterprise-level threat for organizations poorly prepared for an assault. Different iterations of crypto-ransomware such as Reveton, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still cause havoc. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus more as yet unnamed viruses, not only encrypt on-line critical data but also infect any available system protection. Information synchronized to the cloud can also be corrupted. In a poorly designed environment, it can make any recovery useless and basically knocks the entire system back to square one.

Retrieving programs and data following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business struggles to stop lateral movement and remove the virus and to resume enterprise-critical activity. Due to the fact that ransomware needs time to spread, attacks are usually sprung on weekends and holidays, when successful attacks tend to take more time to recognize. This compounds the difficulty of promptly mobilizing and orchestrating a capable mitigation team.

Progent makes available a range of help services for protecting Midtown Manhattan enterprises from crypto-ransomware attacks. Among these are team education to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security gateways with artificial intelligence capabilities to quickly detect and extinguish zero-day cyber threats. Progent in addition offers the services of experienced ransomware recovery engineers with the talent and commitment to reconstruct a breached system as soon as possible.

Progent's Ransomware Recovery Help
Subsequent to a ransomware attack, paying the ransom in cryptocurrency does not ensure that merciless criminals will provide the needed codes to unencrypt any or all of your data. Kaspersky determined that 17% of ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The other path is to piece back together the essential parts of your IT environment. Without access to full information backups, this calls for a wide range of skills, well-coordinated team management, and the ability to work 24x7 until the task is finished.

For decades, Progent has made available professional IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded advanced industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in accounting and ERP applications. This breadth of expertise affords Progent the ability to efficiently identify necessary systems and integrate the surviving parts of your computer network environment following a ransomware attack and rebuild them into an operational network.

Progent's ransomware team deploys powerful project management systems to orchestrate the complex restoration process. Progent understands the importance of acting quickly and in unison with a client's management and IT staff to assign priority to tasks and to get key systems back on line as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Penetration Recovery
A client escalated to Progent after their organization was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored cybercriminals, possibly using technology exposed from the United States NSA organization. Ryuk seeks specific companies with little ability to sustain operational disruption and is one of the most profitable versions of ransomware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer based in the Chicago metro area and has about 500 workers. The Ryuk event had brought down all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the time of the intrusion and were damaged. The client considered paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for the best, but in the end utilized Progent.


"I canít thank you enough about the care Progent provided us throughout the most fearful period of (our) businesses survival. We had little choice but to pay the cyber criminals if not for the confidence the Progent team provided us. The fact that you could get our e-mail system and key applications back faster than a week was beyond my wildest dreams. Each expert I got help from or e-mailed at Progent was hell bent on getting us back online and was working 24/7 on our behalf."

Progent worked with the client to quickly assess and prioritize the mission critical systems that needed to be restored to make it possible to continue business functions:

  • Windows Active Directory
  • Electronic Mail
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes penetration mitigation industry best practices by halting lateral movement and removing active viruses. Progent then initiated the steps of rebuilding Active Directory, the key technology of enterprise environments built upon Microsoft Windows Server technology. Exchange email will not function without Windows AD, and the businessesí MRP software used SQL Server, which requires Active Directory services for access to the database.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery on key applications. All Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to locate non-encrypted OST files (Outlook Email Off-Line Folder Files) on various workstations and laptops to recover mail data. A recent off-line backup of the client's manufacturing systems made them able to return these vital applications back online. Although a lot of work still had to be done to recover totally from the Ryuk event, essential services were returned to operations quickly:


"For the most part, the production manufacturing operation showed little impact and we did not miss any customer deliverables."

Throughout the following couple of weeks critical milestones in the recovery project were completed in tight cooperation between Progent consultants and the client:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million historical emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/AP/AR/Inventory capabilities were 100% restored.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Nearly all of the user desktops and notebooks were fully operational.

"A lot of what went on during the initial response is nearly entirely a fog for me, but we will not forget the dedication all of you put in to give us our company back. I have been working together with Progent for the past 10 years, possibly more, and each time Progent has shined and delivered. This situation was a Herculean accomplishment."

Conclusion
A likely company-ending catastrophe was averted through the efforts of dedicated professionals, a wide array of technical expertise, and close teamwork. Although in retrospect the ransomware virus incident described here would have been stopped with current cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and appropriate incident response procedures for backup and keeping systems up to date with security patches, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of professionals has proven experience in ransomware virus defense, remediation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were helping), thank you for letting me get some sleep after we got through the initial fire. Everyone did an amazing effort, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís Microsoft certified experts provide small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important applications rapidly and reliably to appropriate workers, lower product costs and adhere to licensing agreements by understanding usage profiles, enhance Windows protection by improving your knowledge of vulnerability and by installing critical patches, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the management functions incorporated into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and asset tracking management including software and hardware inventory.

  • SQL Server Network Assessments Midtown Manhattan-Hells Kitchen, New York, U.S.A. Microsoft SQL Server 2017 Computer Consulting Companies New York City-Upper East Side
  • Security Incident Response Consulting Services Open Now Security Information and Event Management Consultancy
  • Service Reports Integration Support 24x7x365 Service Reporting Configuration

  • Professionals Windows 8
    Network Consulting Firm Windows 8.1 BitLocker

    Windows 8.1 is engineered to run on computers from smartphones and slates to engineering workstations. A wealth of innovative features, such as touch screen interface and iconic live tiles user interface, provide a broad selection of advantages for organizations who understand how to exploit them. Progent's Windows consultants can help bring your organization up to speed with Windows 8.1 and make sure you gain maximum business advantage from the operating system's many technical enhancements.

  • Setup and Support Microsoft 365 and Android Microsoft 365 mail flow Remote Technical Support
  • SharePoint Excel Services Consultants SharePoint Designer 2010 Engineer

  • Outlook autodiscover IT Services
    Microsoft 365 PST migration Setup and Support

    Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on schedule and on budget.

  • Skills Transfer Network After Hours Operating System Training
  • Small Business Computer Expert Small Business Small Business Network Support

  • Remote Support Services Building-to-building Wireless
    Office Wireless Network Engineer

    Progentís wireless consultants can help small companies design, choose, evaluate, deploy and support protected building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of protection that equals or excels wireline interfaces. Progent provides expertise in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and deploy the wireless link technology that match your business requirements.

  • Snatch ransomware recovery Consultants MongoLock ransomware recovery Consulting Services
  • Solomon Applications Support Microsoft Dynamics 365 Retail Installation support

  • Largest Amazon Marketplace Web Service development Programming Firm
    Amazon MWS integration training Development Firm

    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

  • Support Microsoft 365 mail flow Microsoft 365 hybrid solutions for Exchange Remote Consulting
  • Support and Setup MSP360 Backup Professionals MSP360 Backup
  • System Recovery Access to External Support Databases 24 Hour Access to External Support Databases Small Business IT Outsourcing Firm
  • Technical Support Services Microsoft Activesync 24-7 Blackberry Consultant
  • Telecommuters Midtown Manhattan Assistance - Management Systems Consulting Work at Home Employees Consulting nearby Midtown Manhattan - Endpoint Management Solutions Consulting Experts Midtown Manhattan-Hells Kitchen, New York, U.S.A.
  • Teleworkers Consulting in Midtown Manhattan - Cloud Integration Systems Guidance Manhattan-Upper West Side Midtown Manhattan Work from Home Employees Cloud Solutions Guidance
  • Temporary Network Support Staffing Help Expertise Manhattan-Hells Kitchen, NY Supplemental Staffing Services Consultants New York City-Greenwich Village, NY
  • Top Rated Consultancy Remote DPM Backup and Restore Service Remote Data Backup and Restore Service Professional
  • Upgrade Help Solaris to Windows Solaris to Windows Migration Consulting
  • Urgent Microsoft Certified Integration Dynamics GP Accounting Great Plains Support Services
  • Video Conferencing Computer Consultant LifeSize Telepresence Consultant Services

  • On-site Technical Support Microsoft Windows 2008 R2
    Windows Server 2008 Hyper-VI Integration Support

    Microsoft Windows Server 2008 is a major step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide an improved platform for web publishing. Progent can assist your company get the most from the improvements built into Windows Server 2008 by providing consulting, tech support, training, staffing, network monitoring, and security engineering services.

  • Virtual Server Technology Consultant Services Server Management Specialists
  • Wi-Fi 6 Professionals Technology Consulting Services Office Wireless
  • macOS Troubleshooting Consultants 24-7 Consultant Services macOS Online Troubleshooting

  • Solaris Upgrade
    Solaris-Windows Upgrading

    Progent can help you to design and implement an efficient transition from a Sun Solaris-powered information system to a network based on Microsoft Windows and capable of supporting Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can help you preserve your information and reduce productivity discontinuity by developing an effective transition strategy that preserves your current investments in Sun Solaris software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of current infrastructure, migration strategy and validation, Exchange migration services, information and application migration, and processor and mass storage transition and economization.

  • New York City-Greenwich Village, NY, United States Midtown Manhattan Conti Ransomware System-Restore
  • wireless IP phones and Meraki APs On-site Support Technical Support wireless VoIP phone integration
  • Midtown Manhattan MongoLock Ransomware Operational-Recovery Midtown Manhattan-Chelsea, NY

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