Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyberplague that presents an extinction-level threat for businesses unprepared for an assault. Multiple generations of ransomware like the CrySIS, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been around for years and still inflict destruction. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as more unnamed viruses, not only do encryption of on-line data files but also infiltrate all accessible system protection. Files replicated to cloud environments can also be corrupted. In a poorly architected data protection solution, this can render automated restoration impossible and effectively sets the network back to zero.

Getting back services and data after a ransomware outage becomes a sprint against time as the targeted business struggles to stop the spread and clear the ransomware and to resume business-critical operations. Because ransomware requires time to replicate, attacks are often sprung during weekends and nights, when penetrations may take more time to discover. This compounds the difficulty of promptly marshalling and coordinating a capable mitigation team.

Progent makes available a range of services for securing Midtown Manhattan enterprises from ransomware events. These include team training to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat protection to identify and quarantine zero-day malware assaults. Progent in addition provides the assistance of veteran crypto-ransomware recovery professionals with the track record and perseverance to re-deploy a compromised system as rapidly as possible.

Progent's Ransomware Recovery Services
Following a ransomware attack, paying the ransom demands in cryptocurrency does not ensure that cyber hackers will return the needed keys to unencrypt any of your files. Kaspersky determined that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to re-install the essential parts of your Information Technology environment. Without access to complete information backups, this requires a broad range of skill sets, professional project management, and the willingness to work continuously until the job is finished.

For two decades, Progent has provided professional IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained high-level certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of experience provides Progent the ability to efficiently identify important systems and integrate the surviving components of your network environment following a crypto-ransomware event and assemble them into a functioning system.

Progent's security team of experts uses top notch project management applications to coordinate the complicated restoration process. Progent understands the urgency of working swiftly and together with a client's management and IT resources to assign priority to tasks and to put essential applications back online as soon as possible.

Business Case Study: A Successful Ransomware Incident Restoration
A small business contacted Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean state sponsored criminal gangs, possibly using algorithms leaked from the U.S. NSA organization. Ryuk goes after specific organizations with little or no tolerance for disruption and is one of the most profitable instances of ransomware malware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk intrusion had brought down all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the time of the attack and were destroyed. The client was evaluating paying the ransom (more than two hundred thousand dollars) and praying for the best, but in the end reached out to Progent.

"I can't say enough in regards to the expertise Progent provided us during the most fearful time of (our) businesses existence. We would have paid the Hackers if not for the confidence the Progent team gave us. The fact that you were able to get our e-mail system and critical applications back on-line in less than 1 week was incredible. Every single expert I worked with or messaged at Progent was totally committed on getting us operational and was working 24/7 on our behalf."

Progent worked together with the client to quickly assess and prioritize the key services that had to be addressed to make it possible to restart company operations:

  • Windows Active Directory
  • Exchange Server
  • Accounting/MRP
To begin, Progent followed ransomware event response industry best practices by stopping lateral movement and cleaning systems of viruses. Progent then initiated the process of recovering Microsoft AD, the core of enterprise systems built upon Microsoft technology. Microsoft Exchange messaging will not work without AD, and the client's accounting and MRP software utilized Microsoft SQL, which requires Active Directory services for access to the information.

In less than two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then charged ahead with reinstallations and storage recovery on essential servers. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to locate local OST data files (Outlook Offline Folder Files) on various PCs and laptops to recover mail data. A recent offline backup of the businesses financials/MRP systems made it possible to return these essential services back on-line. Although a large amount of work remained to recover completely from the Ryuk attack, critical systems were recovered rapidly:

"For the most part, the production operation ran fairly normal throughout and we did not miss any customer shipments."

During the next month critical milestones in the restoration process were accomplished in close collaboration between Progent consultants and the customer:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over four million archived emails was restored to operations and available for users.
  • CRM/Orders/Invoicing/AP/AR/Inventory Control capabilities were fully restored.
  • A new Palo Alto 850 firewall was set up.
  • Ninety percent of the user PCs were back into operation.

"A lot of what went on during the initial response is mostly a blur for me, but I will not forget the commitment all of your team put in to help get our company back. I've entrusted Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered. This event was no exception but maybe more Herculean."

A likely business extinction disaster was dodged through the efforts of dedicated professionals, a broad range of IT skills, and tight collaboration. Although in post mortem the ransomware virus penetration described here could have been blocked with modern security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and properly executed security procedures for data backup and proper patching controls, the fact is that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's team of experts has extensive experience in ransomware virus blocking, cleanup, and file recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for making it so I could get rested after we got past the first week. All of you did an impressive job, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Midtown Manhattan
For ransomware recovery consulting services in the Midtown Manhattan metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing SCOM solutions and can provide companies of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix serious problems detected by Microsoft SCOM 2012.

  • SCCM Installer Top Quality VMware Workspace ONE Endpoint Management Network Engineers
  • SCVMM 2012 NVGRE Gateway On-site Technical Support SCVMM 2012 Backup and Recovery Support and Integration

  • 24/7 Linux Remote Professionals
    Open Now Professionals Linux Remote

    Progent offers national urgent help and troubleshooting services for companies that run networks based on versions of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows products. Remote network consulting offers maximum leverage for your information technology budget by preserving user efficiency and shortening the time billed for network repair services. Advanced remote support utilities and experienced service specialists and engineers allow Progent to handle most IT problems without squandering time and money by going to your location. In most of cases your network problems can be dealt with over the phone or via a mix of phone support and remote access. Progent can make available Cisco certified CCIE network engineers and CISSP premier security specialists to assist with the most difficult network problems.

  • SIP Trunking Network Engineer Remote Troubleshooting SIP Trunking

  • 24-7 SCCM 2016 Remote Support Services
    System Center 2016 Hybrid Cloud Integration Network Consultants

    System Center 2016 delivers major improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Emergency Midtown Manhattan Conti Ransomware System-Restore New York City-East Village, New York
  • SQL Server 2012 Phone Support Services Midtown Manhattan, New York, U.S.A. SQL 2014 Design Company Midtown Manhattan

  • Email Block Lists Specialist
    Email Scoring Thresholds Consultancy

    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

  • Security Consultants Firewall Security IPsec VPN Security Audit Services
  • Setup and Support Suse Linux, Solaris, UNIX Midtown Manhattan-Upper East Side Manhattan, New York On-site Technical Support Fedora Linux, Solaris, UNIX
  • Small Office IT Consultant Small Company Online Troubleshooting
  • Small Office IT Consulting Progent's Management Progent's Management Server Migration Specialists
  • Small Office On-Call Services Small Business Troubleshooting

  • Citrix XenApp Datacenter Professionals
    Technology Professional Windows Application Management

    Progent's Citrix consultants can assist your business to design, implement, manage, and troubleshoot a virtualized application delivery and management solution built on XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to manage and maintain a remote datacenter that offers high availability, advanced security, and fast recovery.

  • Small Office System Support Small Office Small Office IT Consultant
  • Solaris Compliance Audit Sun Solaris Security Consultancy
  • Supplemental Call Center Cost Savings Consultants Call Center Sharing Economics Computer Consultants
  • Technical Support Catalyst 9136AX Access Point 24-7 Catalyst 9117 Access Point Online Consulting

  • 24/7 Technology Consulting Cisco ASA 5500-X with Firepower
    24x7x365 ASA Firewalls with Firepower Online Help

    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and include unified management and automation of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to design and execute an efficient upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control network environments that include branch offices, data centers, and cloud resources.

  • Technology Consulting Services Fortinet Firewall Migration Fortinet 400 Series Firewalls Online Help
  • Top Quality Certified Microsoft Partner Systems Engineer Microsoft Partner Networking Support
  • Top Small Business Network Consulting Firm Windows 2019 Server Manhattan-Chelsea, NY Windows 2019 Server IT Technical Support Company NYC-Hells Kitchen, New York
  • Utah Maintenance Troubleshoot Connecticut
  • Wireless Case Study School Wireless Case Study
  • Work from Home Employees Midtown Manhattan Guidance - Network Security Solutions Consulting Experts New York City-Upper East Side, U.S.A. Award Winning Remote Workforce Midtown Manhattan Consultants - Endpoint Security Solutions Assistance NYC-East Village, NY

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