Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that presents an extinction-level danger for businesses vulnerable to an attack. Multiple generations of ransomware like the Reveton, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and still inflict harm. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with additional as yet unnamed malware, not only encrypt on-line files but also infiltrate any accessible system backup. Data synchronized to off-site disaster recovery sites can also be ransomed. In a poorly architected environment, this can render automated restoration useless and effectively knocks the entire system back to square one.

Recovering applications and data after a crypto-ransomware event becomes a sprint against time as the targeted organization tries its best to stop lateral movement and eradicate the ransomware and to restore mission-critical operations. Because ransomware takes time to move laterally, attacks are frequently launched at night, when successful penetrations may take longer to recognize. This multiplies the difficulty of rapidly assembling and coordinating an experienced response team.

Progent makes available a range of help services for protecting Midtown Manhattan enterprises from crypto-ransomware events. Among these are team member training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to identify and extinguish day-zero malware assaults. Progent also offers the assistance of experienced crypto-ransomware recovery consultants with the talent and commitment to re-deploy a compromised network as soon as possible.

Progent's Ransomware Recovery Help
Following a crypto-ransomware event, even paying the ransom in cryptocurrency does not ensure that criminal gangs will provide the codes to decipher all your data. Kaspersky estimated that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The fallback is to re-install the essential parts of your Information Technology environment. Absent the availability of essential system backups, this calls for a broad range of skill sets, top notch project management, and the willingness to work continuously until the recovery project is completed.

For twenty years, Progent has made available certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of expertise provides Progent the ability to knowledgably ascertain critical systems and re-organize the surviving parts of your network system after a ransomware event and assemble them into an operational system.

Progent's security group uses best of breed project management applications to orchestrate the complicated restoration process. Progent knows the urgency of working swiftly and in concert with a client's management and IT resources to prioritize tasks and to get key systems back online as fast as humanly possible.

Case Study: A Successful Ransomware Attack Response
A customer contacted Progent after their company was crashed by Ryuk ransomware virus. Ryuk is thought to have been developed by Northern Korean state sponsored hackers, suspected of using algorithms exposed from the United States National Security Agency. Ryuk goes after specific companies with little or no tolerance for disruption and is one of the most profitable examples of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer located in the Chicago metro area with around 500 workers. The Ryuk penetration had shut down all business operations and manufacturing processes. Most of the client's data protection had been on-line at the time of the attack and were encrypted. The client was taking steps for paying the ransom (more than two hundred thousand dollars) and praying for good luck, but in the end called Progent.


"I cannot tell you enough about the expertise Progent gave us during the most critical time of (our) businesses survival. We would have paid the cyber criminals behind the attack except for the confidence the Progent team gave us. The fact that you could get our e-mail and important servers back online quicker than seven days was beyond my wildest dreams. Every single staff member I got help from or e-mailed at Progent was totally committed on getting us back online and was working at all hours on our behalf."

Progent worked hand in hand the customer to rapidly identify and prioritize the mission critical services that needed to be recovered to make it possible to restart business functions:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Financials/MRP
To start, Progent followed Anti-virus penetration mitigation best practices by halting lateral movement and clearing infected systems. Progent then started the task of recovering Active Directory, the foundation of enterprise environments built on Microsoft Windows technology. Microsoft Exchange email will not operate without Windows AD, and the client's financials and MRP system leveraged SQL Server, which needs Windows AD for authentication to the information.

Within 48 hours, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then helped perform setup and hard drive recovery on mission critical servers. All Microsoft Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was able to collect intact OST files (Outlook Email Off-Line Data Files) on staff desktop computers and laptops in order to recover mail messages. A not too old off-line backup of the businesses accounting/ERP systems made them able to return these vital programs back on-line. Although major work needed to be completed to recover completely from the Ryuk event, essential systems were recovered rapidly:


"For the most part, the production line operation showed little impact and we produced all customer sales."

Over the following few weeks critical milestones in the recovery process were accomplished through close cooperation between Progent engineers and the client:

  • In-house web sites were restored without losing any data.
  • The MailStore Server exceeding four million archived messages was restored to operations and accessible to users.
  • CRM/Orders/Invoices/AP/Accounts Receivables/Inventory Control functions were completely restored.
  • A new Palo Alto 850 firewall was brought online.
  • Most of the desktops and laptops were back into operation.

"So much of what went on in the initial days is nearly entirely a fog for me, but our team will not forget the countless hours all of your team put in to give us our business back. I have utilized Progent for the past ten years, possibly more, and every time Progent has come through and delivered. This event was a life saver."

Conclusion
A probable enterprise-killing catastrophe was avoided through the efforts of top-tier professionals, a wide spectrum of knowledge, and close collaboration. Although in hindsight the ransomware penetration detailed here should have been stopped with modern security technology and best practices, user and IT administrator training, and well thought out incident response procedures for backup and applying software patches, the reality is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of professionals has extensive experience in ransomware virus blocking, cleanup, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were helping), thank you for letting me get rested after we got past the initial push. All of you did an fabulous job, and if anyone that helped is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Midtown Manhattan
For ransomware recovery consulting services in the Midtown Manhattan metro area, phone Progent at 800-462-8800 or see Contact Progent.



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  • Security Protection Bulletins Security Auditor
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    This page contains current information on security threats, patches, and best practices. Call or email Progent if you need assistance securing your network against the latest cybersecurity threats.

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  • Specialist Windows Mobile
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    Progent's professionals provide experience in multiple disciplines related to mobile connectivity such as system infrastructure, wireless data synchronization, wireless protection, mobile email, Windows Mobile, RIM Blackberry, and mobile software development. Progent's Microsoft certified experts can save your organization work and money by using their wireless experience to show you how to choose and integrate wireless access solutions that make sense for your company. Progent can also tune your IT infrastructure so that wireless data devices perform better.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience assisting small organizations to reduce network downtime by offering cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, data backup and restore systems, and non-disruptive maintenance. Progent's business continuity consultants can help you to develop and validate a sensible business continuity strategy that matches your business needs and IT budget. Progent's disaster recovery specialists can help you to design, implement, and maintain resilient technologies such as non-stop Internet access, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and multi-location hot backup centers.

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    For large organizations, Progent can supplement internal network support staffs by offering extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global enterprise with branch offices, Progent can act as a seamless local supplement of corporate IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project management, and top-level service for multi-site network environments powered by Enterprise Windows 2000. Progent can provide field consultants and specialists to assist with a site move or office move, or a network designer to assist with setting up or utilizing an Internet Data Center or Hosting Facility.

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    Progent's Juniper Networks-certified network engineer can assist you to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to the latest releases. Progent's Junos OS engineers can offer support for Juniper's premier network operating system to enable you to streamline the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist you manage networks that incorporate a mix of Juniper's OS platforms.

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  • FAQ about MCSE Contractor Jobs
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    For answers to frequent enquiries concerning becoming a consultant at Progent, see Consulting at Progent Frequently Asked Questions.

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  • Telecommuting Network Consultants Jobs
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    Progent is hiring a range of on-staff workers including solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system architecture with experience in mobile access, wireless networking, high-availability systems, business continuity planning, data preservation, and virtual servers. We are also seeking workstation support technicians, off-site troubleshooting specialists, and CISSP or CISM accredited security professionals. We are also hiring veteran managers and administrators who can operate effectively in our dynamic, virtual office environment. Progent contracts independent professionals with in-depth knowledge and field background in important IT areas outside our primary technical focus. Progent's Experts Group includes contractors who can provide advice and programming support for strategic applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep knowledge of popular operating systems such as Linux, Apple OS, or Sun, or offer expert help in technologies such as telecom, web design, EDI, web commerce, or dbm programming. Independent consultants premier by Progent cooperate with Progent's full-time engineers to provide end-to-end IT services for small and midsize company networks.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • Small Business Network Consultants Microsoft
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    Progent's IT outsourcing services provide economical computer consulting for small organizations. Whether it includes planning network architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT engineering services can contain expenses and eliminate risks, allowing IT support budgets to increase in a more linear and manageable fashion than is possible by building up a bulky, knowledgeable in-house network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and highly available network foundation for your critical business software powered by Microsoft Windows.

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  • Wireless Site Survey Setup and Support
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    Progent's wireless site survey services help you to plan, install and troubleshoot a Wi-Fi network adapted to your environment, providing you a WLAN that has the reception, performance, density, security, and hand-off capability your business needs.

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  • Consulting Hourly Price Networking Consultants
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    Progent's pricing policy is to charge for phone support and in-person visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to permit simple problems to fester.

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  • Exchange 2007 IT Consultant
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    Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange 2007 Server.

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  • Envisioning Phase: Requirements Definition Small Office Computer Consulting
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    When conducting consulting tasks for corporate customers, Progent uses a phased approach based on specified milestones so as to meet financial, scheduling and engineering targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design tuning, and expert implementation. All phases are recorded to provide a detailed summary of IT services delivered and to help in ongoing network support.

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