24-7 San Diego Immediate Ransomware
Infection Detection and Removal Services
For Business Mission Critical Computer Systems
Case Study: CryptoLocker Virus Repair and Business Continuity
Ransomware : Your Worst IT Nightmare
Ransomware has become a modern cyberplague that poses an extinction-level threat for organizations vulnerable to an attack. Multiple generations of ransomware such as Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been out in the wild for a long time and still cause damage. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim, plus daily as yet unnamed malware, not only do encryption of on-line data files but also infiltrate any available system restores and backups. Files replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed system, this can render automatic recovery impossible and basically knocks the network back to zero.
Getting back applications and information after a ransomware intrusion becomes a race against the clock as the victim tries its best to contain the damage and eradicate the ransomware and to restore mission-critical operations. Since ransomware needs time to spread, attacks are usually launched during nights and weekends, when successful attacks in many cases take more time to detect. This multiplies the difficulty of rapidly marshalling and coordinating an experienced mitigation team.
Progent provides an assortment of help services for protecting enterprises from ransomware events. These include team member training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of the latest generation security gateways with AI technology from SentinelOne to detect and extinguish day-zero threats quickly. Progent also offers the assistance of experienced ransomware recovery engineers with the track record and perseverance to re-deploy a breached environment as urgently as possible.
Progent's Ransomware Restoration Services
Soon after a ransomware event, sending the ransom in cryptocurrency does not ensure that distant criminals will return the codes to decipher any or all of your data. Kaspersky determined that 17% of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000. The fallback is to re-install the critical components of your Information Technology environment. Absent the availability of complete system backups, this calls for a wide complement of IT skills, well-coordinated project management, and the ability to work 24x7 until the task is completed.
For twenty years, Progent has made available certified expert IT services for companies in San Diego and across the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP applications. This breadth of expertise gives Progent the capability to knowledgably identify necessary systems and integrate the remaining pieces of your computer network system after a ransomware penetration and assemble them into a functioning network.
Progent's recovery team deploys powerful project management systems to orchestrate the complicated restoration process. Progent knows the importance of acting rapidly and in unison with a client's management and IT team members to prioritize tasks and to put the most important applications back on line as soon as possible.
Customer Case Study: A Successful Ransomware Attack Response
A small business sought out Progent after their network was brought down by the Ryuk ransomware. Ryuk is generally considered to have been created by North Korean state hackers, possibly using strategies leaked from the U.S. National Security Agency. Ryuk seeks specific businesses with little room for disruption and is among the most profitable iterations of ransomware malware. Major targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company located in the Chicago metro area with around 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's data protection had been directly accessible at the start of the intrusion and were encrypted. The client was pursuing financing for paying the ransom demand (more than $200K) and praying for good luck, but ultimately utilized Progent.
Progent worked with the client to rapidly get our arms around and assign priority to the mission critical areas that had to be addressed in order to restart company operations:
- Active Directory
- Microsoft Exchange Email
- Accounting/MRP
In less than 2 days, Progent was able to re-build Active Directory services to its pre-penetration state. Progent then completed rebuilding and hard drive recovery on mission critical applications. All Microsoft Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was able to locate local OST data files (Microsoft Outlook Off-Line Data Files) on user workstations in order to recover mail information. A not too old off-line backup of the businesses financials/ERP software made them able to restore these vital programs back online. Although significant work needed to be completed to recover totally from the Ryuk virus, essential systems were restored quickly:
Throughout the next couple of weeks key milestones in the recovery project were accomplished in close cooperation between Progent engineers and the client:
- In-house web applications were brought back up with no loss of information.
- The MailStore Server with over 4 million archived emails was brought online and accessible to users.
- CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control capabilities were fully operational.
- A new Palo Alto 850 firewall was set up and programmed.
- Ninety percent of the user desktops and notebooks were fully operational.
Conclusion
A likely business catastrophe was avoided through the efforts of dedicated professionals, a wide array of technical expertise, and close teamwork. Although in post mortem the ransomware penetration described here would have been blocked with up-to-date cyber security technology solutions and ISO/IEC 27001 best practices, user training, and properly executed security procedures for information protection and applying software patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, cleanup, and data disaster recovery.
To review or download a PDF version of this case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Offered by Progent
Progent can provide businesses in San Diego a variety of remote monitoring and security evaluation services to help you to minimize the threat from ransomware. These services incorporate modern machine learning capability to uncover zero-day strains of crypto-ransomware that are able to escape detection by traditional signature-based anti-virus products.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis technology to defend physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent'sProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering. - ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services. - ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Read more about ProSight IT Asset Management service. - Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ransomware defense and recovery services. - Progent's Outsourced/Shared Service Center: Help Desk Managed Services
Progent's Help Desk services enable your IT group to offload Support Desk services to Progent or split responsibilities for support services transparently between your in-house network support resources and Progent's extensive pool of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk offers a smooth supplement to your corporate support team. User interaction with the Help Desk, delivery of support services, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your core IT support organization, by Progent, or by a combination. Learn more about Progent's outsourced/co-managed Service Desk services. - Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services permit your IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A broad range of out-of-band devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
An index of content::
Network Designers Company-wide Standards for Best Practices
Computer Support Consultants Access to External Support Databases
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, at the forefront of IT support, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a proven collection of individual best practices that are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems quickly.
Comprehensive Event Management Technology Consulting
Comprehensive Event Management Computer Consultant
Small to mid-sized companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco certified network consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide small and midsize company networks enterprise-class availability, protection and productivity.
Microsoft Exchange 2016 Networking Help
Computer Consultancy Group Fault Tolerant Email
Progent's Microsoft-certified professionals average more than a decade of background providing messaging solutions for customers ranging from small businesses to large enterprises. Progent provides economical consulting for all versions of Microsoft Exchange Server to strengthen email and virus protection, configure fault tolerant email systems, and implement remote and wireless email connectivity. Progent's Microsoft Exchange support services can assist you in designing and implementing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange 2019 Server. Progent offers integration help for Windows 10 and Windows 11 clients running Outlook and can show you how to integrate Outlook Web App (OWA) for all major web browsers. For email virus protection, spam filtering and data data leak protection, Progent offers Email Guard security services.
ProSight Reporting Network Infrastructure Management Technology Consulting Services
ProSight Reporting SentinelOne Remote Network Monitoring Technical Support Services
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Professionals ProSight IT documentation management
24 Hour Consultant Services SSL certificate management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.
Microsoft Small Business Server Engineers
24x7 Small Business Server 2008 Support and Setup
Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage information. The integration demands of the Microsoft .NET functions bundled with Small Business Server calls for a network consultant with hands-on background and broad experience in designing and building cohesive end-to-end information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise assures you success in installing, managing, and servicing network environments based on the SBS line of servers and applications.
Symantec VPN Consulting
Symantec VPN Cybersecurity Consultancies
Progent's Symantec experts can help you support discontinued Symantec firewall and VPN products including the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to current firewall/VPN technology. Progent can also enable you to design and implement a complete security strategy that can include firewall and VPN devices and software, outsourced security and virus defense services, system monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for on-going technical support, maintenance, education, and security consulting.
Project Implementation Consultants
Emergency Project Design Engineer
For advanced project management assistance, Progent can provide access to senior information technology experts with decades of experience in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients adhere to leading practices to make sure major projects are successfully completed on time and on budget.
24-Hour System Center Operations Manager Information Technology Consulting
24/7 Help and Support Microsoft System Center Operations Manager
Progent offers a variety of network support bundles for small organizations. These IT outsourcing and server monitoring services are built around the proactive problem solving abilities of Microsoft System Center Operations Manager, a state-of-the-art server and IT support software platform that tracks the availability, throughput, and safety of your network and isolates incipient problems before they can disrupt your system. With Progent's affordably priced network service packages, small companies can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.
24-7 Specialist NetDocuments ndThread
Consultancy NetDocuments and Azure
NetDocuments (NetDocs) is a cloud-based document management system designed for the legal profession. Progent can provide remote guidance from NetDocuments consultants to help your law firm to plan, configure, manage, tune, or debug a document management system (DMS) solution powered by NetDocs.
Citrix Disaster Recovery Outsourcing
Citrix Essentials for Hyper-V Engineer
Progent's Citrix-certified experts can help you to evaluate the business value of the various versions of Essentials for Hyper-V, assist you to use Citrix administration tools with your Microsoft Hyper-V environment, and show you how you can deploy Citrix Essentials for Hyper-V to improve the performance, uptime, consistency, and fault tolerance of your virtualized network while reducing the cost of equipment and support and streamlining administrative tasks.
Technical Support Organizations Microsoft Office 2003
Microsoft Office 2003 Outsourcing Firm
Progent's IT outsourcing services provide affordable network support for small businesses. Whether it includes designing network infrastructure, creating an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or creating an on-line business application, outsourcing your IT engineering services can reduce expenses and eliminate risks, allowing network support expenses to grow in a more moderate and controlled fashion than is possible by assembling a large, all-purpose in-house IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust network architecture for your critical applications based on Windows.
Immediate DNA Center Management Small Business IT Consulting Group
24x7 Information Technology Consulting Group Cisco Meraki Network Management Tools
Progent's Cisco-Certified network management engineers can help you to run Cisco's management tools alongside a variety of powerful third-party products to build a comprehensive network management strategy in order to keep your environment operating smoothly, fully utilize expensive resources, guard your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to expand or reassign network resources sensibly and affordably as your business evolves.
Microsoft Server Virtualization Remote Consulting
Emergency Microsoft Virtual Server Administration Services
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 operating system and powered by software originally produced by Connectix, provides the performance necessary to accomplish server consolidation, application upgrade, and server isolation tasks through virtualization technology in an enterprise-ready IT environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to enhance ROI in software development and testing, upgrading from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server experts can help your IT staff to assess and deploy Microsoft Virtual Server 2005.
Professional Netwalker ransomware hot line
Biggest ransomware cleanup and recovery Consulting Services
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Helpdesk Sharing Remote Troubleshooting
Extended Helpdesk Technical Support
Progent's Microsoft and Cisco authorized experts offer three ways to help medium-size and large businesses create an efficient and successful internal Network Support Help Desk. Progent's consulting services include Return on Investment analysis, process analysis and enhancement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help organizations analyze the various top level Help Desk application programs on the market and decide what products may be too expensive, lack critical features, or align poorly with your company's business goals. Progent also offers short-term staffing for organizations who want to augment their in-house Help Desk team for occasional projects or to fill in for absent or incapacitated workers.
Windows Server 2008 Active Directory Support
Microsoft Windows Server 2008 R2 Consulting Services
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Windows Server 2008 for your company, develop test programs and migration plans, install Windows Server 2008 with your IT infrastructure and workload, educate your support staff how to run new administration utilities, and provide continuing consulting and support via budget-friendly alternatives such as Helpdesk service and remote technical support.
Juniper Junos Management Security Audits
Security Organizations Juniper Junos J-Web
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
ransomware protection checkup Services
Egregor ransomware protection and recovery Specialist
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup procedures, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that reduces your exposure to a ransomware attack and aligns with your business needs.
Top Ranked Small Business Network Support Companies
Small Office Computer Consulting Services
Progent provides the services of Microsoft and Cisco-Certified network support experts to show clients affordable alternatives to help organizations optimize the benefits of Microsoft and Cisco products. For environments that range from remote offices to large corporations, Progent's network consultants can help you improve your information system's e-mail architecture, protection, availability, throughput, and IT administration.
Microsoft Certified Expert Windows Server 2012 R2 Clustering Online Support Services
Windows Server 2012R2 Security Professional
Progent's certified consultants can assist you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration strategies, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop an enterprise-wide security strategy, streamline IT management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Citrix XenServer Consultant
Engineers Citrix Live Migration
Progent's Citrix-accredited engineers can assist you to understand the strategic advantages of XenServer as well as other Citrix products, and can help you to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your current XenServer deployment and help you to enhance resource utilization, performance, protection, availability, and recoverability.
Consultant Tandberg Telepresence
Professional Cisco TelePresence System 3210
Progent offers the expertise of a senior specialist with years of experience configuring, managing, and upgrading telepresence systems from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT management group, your ISP, and your telepresence platform supplier to help your company increase the business value of your video conferencing ecosystem.
Juniper Junos Configuration Security Firm
Juniper Junos BGT Technical Support Services
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
24 Hour Endpoint Virus Immunization On-site Technical Support
Urgent Technology Professional ProSight Active Security Monitoring
ProSight Active Security Monitoring (ASM) incorporates next generation behavior-based machine learning tools by SentinelOne to guard endpoints as well as physical and virtual servers against recognized and zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Microsoft Exchange Online Technical Support
Remote Technical Support Microsoft Exchange 2003
Progent's Microsoft Premier professionals can provide expert support for enterprise-wide implementations of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange rollouts or upgrades and can supply local personnel to assist enterprises with deployments of Microsoft Exchange in the or any region served by Progent's engineers.
Computer Consultants 64-bit Server
Microsoft Expert 64-bit Computing Consulting Services
Progent's Microsoft-certified consultants can help you to enhance your workstations from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit desktop computing, design an efficient migration process that reduces business interruptions, and deliver inexpensive, professional remote help to aid your company to install 64-bit desktop software and application software on your current hardware.
Juniper SA700 SSL VPN Security Team
Juniper SSL Router Security Organization
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
scom 2016 SharePoint integration Computer Consultant
Computer Consultants microsoft system center 2016 operations manager
System Center 2016 Operations Manager is designed to ensure consistent performance and maximum uptime for key applications by offering centralized, mixed-platform tracking of physical and virtual resources installed across local datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite support to assist businesses of all sizes to plan, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help your company to move to Operations Manager 2016 from older versions or from different IT infrastructure monitoring products, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also show you how to extend your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.
Remote Support Services CRM
MCSE Expert Certified Consultant MS CRM
Microsoft CRM helps small businesses build profitable client relationships. Built-in Sales and Customer Service components allow employees to share information to help promote sales success and offer steady, effective customer service. Progent can set up the most sensible server and communications environment, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM consultant who can show you how to combine Microsoft Dynamics CRM with your sales or customer service data.
Hermes ransomware recovery Professionals
Consult ransomware cleanup and recovery
Progent's proven ransomware recovery experts can assist your business to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Urgent ASA 5500-X Firewall with Firepower Computer Consultant
Cisco ASA Configuration Online Consulting
Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Network Support Consultants
Microsoft Computer Consulting Group
Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Progent's small granularity avoids large invoices for fast fixes so you will not be forced to permit less critical problems to stay unaddressed. .
Office Entourage for Mac Class
Office PowerPoint for Mac Classes
Progent can provide one-on-one training designed for people who wish to expand their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar training for Mac application software.
UNIX Migration Consulting
Upgrade Consultants Sun Solaris
Progent can help your company to design and execute an efficient transition from a Sun Solaris-based information system to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can show you how to preserve your information and reduce productivity discontinuity by developing an efficient transition strategy that preserves your current investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of current environment, migration strategy and testing, MS Exchange migration support, information and application porting, and processor and mass storage migration and economization.
Computer Consulting System Center 2007
Data center Monitoring Online Help
Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, enhancing and fixing System Center Operations Manager solutions and can provide organizations of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and set up SCOM 2012 management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.
Microsoft Configuration Manager Computer Consultancy Services
Microsoft Configuration Manager Network Engineer
Progent's network consultants can help your company to automate desktop software update management by providing support for administration solutions like Microsoft System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Cisco Firepower 4100 Series Firewalls On-site Technical Support
Firepower Professionals
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and include centralized control of advanced cybersecurity features like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and execute a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that include local offices, data centers, private clouds and public clouds.
Support and Setup Project Server Time Reporting
Microsoft Project Server Scheduling Professional
Progent's Microsoft engineers offer advanced support in implementing, operating and troubleshooting any edition of Microsoft Project Server and can provide a broad variety of affordable remote consulting services following industry best practices to assist businesses of any size to receive all the advantages of this powerful platform. Support services available from Progent include system planning, installation and upgrades, strategies for secure collaboration among local and offsite users, network infrastructure optimization, and customized online training.
Server Virtualization Support Services
Server Consolidation Support and Integration
With virtual servers, companies can run multiple virtual machines on a single actual server. Virtual server technology enables IT organizations to enjoy all the advantages of server segmentation, but without the costs associated with purchasing additional server equipment. Virtual servers are the critical technology behind private clouds, which offer important advantages including reducing the costs of hardware, datacenter facilities, and administration while enhancing data security, system reliability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's professional server management specialists can help you with all aspects of server virtualization and administration to allow your company to cut costs and conserve time.
24-Hour Online Support Altaro VM Backup Troubleshooting
Hornetsecurity Altaro VM Backup Deduplication Engineer
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
SSL management Services
Engineers password management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
SQL Server 2019 Always Encrypted Configuration
SQL Server 2019 on Linux Consulting
Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and on-premises consulting expertise, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a cohesive information management solution.
Integration MSP360 Managed Backup
MSP360 Server Backup Computer Consulting
Progent can help you to design, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image-based backup/recovery for VMs and physical machines, works with all popular public clouds, and allows you to build a backup solution with a minimum RTO and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from user mistakes, system glitches, ill-intentioned insiders, and external assaults like ransomware.
Professionals Extended Service Desk
Supplemental Helpdesk Support Outsourcing
Progent's Network Contact Center Outsourcing Services for desktop support are designed especially for small businesses who require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability but who must operate within a limited information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
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